Troubleshooting Guide for Cisco Unified Communications Manager, Release 9.0(1)
Index
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Contents

A - B - C - D - E - F - G - H - I - J - K - L - M - N - O - P - R - S - T - U - V - W -

Index

A

administration page not displaying
troubleshooting 1
administrator account not associated with Cisco Unity subscriber 1
admission rejects 1
allowing remote access
how to 1
analyzing captured packets 1
assistant console displays error
Cisco IPMA service unreachable 1
audit logging 1
authentication error 1
automatic installation of MS Virtual Machine is no longer provided for download 1

B

B-channel remains locked when restart_ack does not contain channel IE
troubleshooting 1
barge
troubleshooting 1

C

call flow traces 1 2
call park
troubleshooting 1
caller misses availability notification before phone reset 1
Calling Search Space 1
calls do not get routed when filtering is on or off 1
calls forwarded to voice mail treated as direct call
troubleshooting 1
captured packets
analyzing 1
Case Study
troubleshooting Cisco Unified IP Phone calls 1
troubleshooting Cisco Unified IP Phone-to-Cisco IOS Gateway calls 1
CCO cases
opening a case 1
Certificate Authority Proxy Function (CAPF)
LSC validation fails 1
troubleshooting 1
verifying CAPF certificate installation 1
verifying MIC exists 1
certificates
troubleshooting 1
Cisco CTIManager down 1
Cisco CTL client
troubleshooting 1
Cisco discovery protocol support 1
Cisco Extension Mobility
error clearing 1
troubleshooting 1
Cisco IOS Gateway
T1/CAS interface 1
T1/PRI interface 1
Cisco Live!
reporting a case 1
Cisco Secure Telnet
design 1
overview 1
server access 1
structure 1
system 1
Cisco Syslog Analysis
Cisco Syslog Analyzer 1
Cisco Syslog Analyzer Collector 1
Cisco Unified Communications Manager
administration page does not display 1
assistant troubleshooting tools and client desktop 1
Assistant, troubleshooting 1
Extension Mobility, general problems clearing 1
initialization process 1
intracluster call flow traces 1
keepalive process 1
registration process 1
services issues 1
system issues 1
system not responding 1
system stops responding 1
troubleshooting tools 1
Cisco Unified IP Phone
initialization process 1
troubleshooting
authentication string 1
verifying LSC 1
troubleshooting audio problems 1
Cisco Unified Mobility
troubleshooting 1
Cisco Unity does not roll over
troubleshooting 1
CISCO-CCM-MIB
troubleshooting tips 1
codec and region mismatches 1
collecting
debugs 1
sniffer traces 1
Command Line Interface 1
configuration checklist for packet capturing 1
configuring packet capturing
gateway and trunk configuration windows 1
phone configuration window 1
service parameters 1
correcting audio problems from the Cisco IP Phone 1
CTL client
troubleshooting 1

D

database replication
database replication does not occur when connectivity is restored on lost node 1
database tables out of sync do not trigger alert 1
replication fails between the publisher and subscriber server 1
resetting database replication when reverting to an older product release 1
debug messages and show commands
Cisco IOS Gatekeeper 1
Cisco IOS Gateway 1
debugs
collecting 1
destination not reachable 1
device issues
incorrect registration status displays 1
introduction 1
troubleshooting 1
diagnosing slow server response 1
dial plan issues 1
dial plans and routing issues 1
directed call park
troubleshooting 1
directory service down 1
domain names 1
dropped calls 1

E

echo 1
encryption
troubleshooting SRTP/SCCP 1
troubleshooting with packet capturing 1
error messages for Cisco Call Back 1
etoken
troubleshooting 1
exception
java.lang.ClassNotFoundException 1

F

failed call flow 1
failed to open device/line 1
features
troubleshooting 1
firewall protection 1

G

gatekeeper issues 1
gateway issues 1
gateway registration failure 1
gateway reorder tone 1
general model of problem solving 1
group pickup configuration 1

H

hardware transcoder not working as expected 1
history log 1
See system history log 1
HOST-RESOURCES-MIB
troubleshooting tips 1

I

immediate divert
troubleshooting 1
intercluster H.323 communication 1
intercom
troubleshooting 1
IP Phone
authentication string 1
troubleshooting 1 2
verifying LSC 1
IPMAConsoleInstall.jsp displays error
no page found 1
IPv6
troubleshooting 1

J

JTAPI subsystem
is in PARTIAL_SERVICE 1
is OUT_OF_SERVICE 1
startup problems 1

K

key is not active 1

L

locally significant certificate (LSC)
troubleshooting 1 2
validation fails 1
verifying installation 1
locating the Cisco Call Back log files 1
location and bandwidth 1
log files
troubleshooting 1
logical partitioning
troubleshooting 1
logs
echo log 1
lost or distorted audio 1

M

manager cannot intercept calls ringing on Assistant proxy line 1
manager is logged out while the service is still running 1
manufacture-installed certificate (MIC)
verifying 1
MIVR-SS_TEL-1-ModuleRunTimeFailure 1
MIVR-SS_TEL-4-ModuleRunTimeFailure 1

N

name to address resolution failing
troubleshooting 1
network failure preparation 1
network layout 1
network management
Cisco discovery protocol support 1
simple network management protocol (SNMP) support 1
system log management 1
no conference bridge available 1
no connectivity
remote server 1
no supplementary services available on an established call 1

O

one-way audio or no audio 1
open a TAC case
required information 1
opening a CCO case
url location 1
overview
Cisco Secure Telnet 1
serviceability 1
troubleshooting 1

P

packet capturing
analyzing 1
configuration checklist 1
configuration settings 1
overview 1
service parameters 1
settings 1
partitioning 1
phone issues 1
phone resets 1
port 80 blocked
troubleshooting 1
problem solving guidelines 1
problems
displaying or adding users 1
using cisco call back 1
when dialing a number 1

R

registration rejects 1
remote access 1
remote server
no connectivity 1
route partitions and calling search spaces 1

S

sample topology of intracluster Cisco IP Phone-to Cisco IP Phone calls 1
secure dial plan 1
security
firewall integrity 1
tokens 1
troubleshooting, packet capturing 1
self-starting processes 1
service temporarily unavailable 1
serviceability
overview 1
tools 1
services
troubleshooting 1
session expired
please login again 1
slow server response 1
sniffer traces
collecting 1
SNMP
defined 1
remote monitoring with 1
support 1
troubleshooting tips 1
CISCO-CCM-MIB 1
HOST-RESOURCES-MIB 1
troubleshooting tips for developers 1
summary of CLI commands and GUI selections 1
syslog analysis
described 1
system history log 1
accessing
using RTMT 1
using the CLI 1
fields 1
overview 1
system issues
troubleshooting 1
system log management 1
system logging
described 1
system not responding
troubleshooting 1
troubleshooting overview 1

T

TAC
allowing remote access 1
Cisco Live! 1
required information 1
Telnet
Cisco Secure 1 2 3
description 1
design 1
structure 1
temporary failure 1
testing gateways 1
troubleshooting 1
administration page not displaying 1
administrator account not associated with Cisco Unity subscriber 1
admission rejects 1
alarms 1
ARJs 1
audio problems from Cisco Unified IP Phone 1
authentication string entered incorrectly on phone 1
B-channel remains locked when restart_ack does not contain channel IE 1
barge 1
calling search spaces 1
CAPF 1
certificates 1
Cisco CTL client 1
Cisco Extension Mobility
error messages 1
overview 1
Cisco Unified Communications Manager Assistant 1
Cisco Unified Communications Manager system not responding 1
Cisco Unified IP Phone calls
intercluster 1
intracluster 1
Cisco Unified Mobility 1
Cisco Web Dialer 1
CISCO-CCM-MIB 1
codec and region mismatches 1
CTL security tokens 1
device issues 1
dial plan problems 1
dropped calls 1
echo 1
features 1
features and services 1
for SNMP developers 1
gatekeeper issues 1
gateway registration failure 1
gateway reorder tone issues 1
HOST-RESOURCES-MIB 1
immediate divert 1
location and bandwidth issues 1
log files 1
logical partitioning 1
lost or distorted audio problems 1
LSC validation fails 1
name to address resolution failing 1
no connectivity to other devices 1
not authorized to view page 1
one-way or no audio 1
opening a case 1
opening a case with TAC 1
overview 1
packet capturing 1
packet capturing with encryption 1
performance monitor counters 1
phone resets 1
port 80 blocked 1
registration rejects 1
remote access for TAC 1
required preliminary information 1
route partition problems 1
RRJs 1
secure dial plans 1
security
analyzing captured packets 1
packet-capturing configuration checklist 1
packet-capturing configuration settings 1
packet-capturing service parameters 1
SRTP/SCCP overview 1
services 1
SNMP 1
system issues 1
system stops responding 1
tips 1
tools 1 2
trace files 1
using Cisco Live! 1
verifying CAPF certificate installation 1
verifying LSC installation 1
verifying MIC exists 1
voice mail does not roll over 1
voice mail stops after 30 seconds 1
voice quality issues 1
troubleshooting server without root access 1
troubleshooting tools 1

U

Unity does not roll over
receive busy tone 1
User authentication fails 1
User not logged in on any device 1
User presses callback softkey before phone rings. 1
User unplugs or resets phone after pressing the CallBack softkey but before Call Back occurs. 1

V

verify Cisco Unified Communications Manager services are running 1
voice mail stops after 30 seconds
troubleshooting 1
voice messaging issues 1
voice messaging stops after 30 seconds 1
voice quality 1

W

Web Dialer
troubleshooting 1