Troubleshooting Guide for Cisco Unified CallManager, Release 4.2(3)
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Index

Table Of Contents

A - B - C - D - E - F - G - H - I - J - L - M - N - O - P - R - S - T - U - V - W -

Index

A

access denied

troubleshooting 3-30

add a new user does not work and you are unable to access the administration

DC directory 4-8

administration page not displaying

troubleshooting 3-9

administrator account not associated with CiscoUnity subscriber 8-4

allowing remote access, how to A-5

application profiles do not display

troubleshooting 4-6

B

barge

troubleshooting 9-1

B-channel remains locked when restart_ack does not contain channel IE

troubleshooting 5-30

browser

unable to access administration page 3-11

C

call flow traces B-15, C-2

Calling Search Space 6-5

calls forwarded to voice mail treated as direct call, troubleshooting 8-3

CCO cases, opening a case A-5

changing IIS parameters

troubleshooting 3-45

changing server name

troubleshooting 3-21

changing the IP address

troubleshooting 3-21

Cisco CallManager service

overview 1-1

CiscoIOS Gateway

T1/CAS interface C-14

T1/PRI interface C-13

Cisco IP Manager Assistant

troubleshooting 9-12

Cisco Live!, reporting a case A-5

Cisco Secure Telnet

design A-7

overview 2-4

server access A-6

structure A-7

system A-7

Cisco Syslog Analysis

Cisco Syslog Analyzer 2-8

Cisco Syslog Analyzer Collector 2-8

CiscoUnified CallManager

initialization process B-4

intracluster call flow traces B-9

keepalive process B-8

registration process B-7

Cisco Unified CallManager Attendant Console

troubleshooting 9-33

Cisco Unified CallManager Attendant Console Issues

collecting server logs 9-48

directory issues 9-42

initialization of telephony errors 9-34

interface issues 9-45

problems making and receiving calls 9-38

serviceability does not generate JTAPI logs 9-47

voice mail issues 9-44

Cisco Unified CallManager Extension Mobility

error clearing 9-9

general problems, clearing 9-6

troubleshooting 9-6

Cisco Unified CallManager locks B-channel and sends restart

troubleshooting 5-28

Cisco Unified CallManager System Guide

conventions xx

Cisco Unified IP Phone

troubleshooting audio problems 5-4

CiscoUnifiedIP Phone

initialization process B-3

Cisco Unity does not rollover, troubleshooting 8-2

CiscoWorks2000 2-9

Campus Manager 2-7

Code Red II

recovery 3-48

collecting

debugs 2-2

sniffer traces 2-1

command line tools

overview 2-5

commands

show 2-5

show command

options 2-6

compatibility matrix

hardware and software 1-3

conventions xx

D

DC directory

add a new user does not work and you are unable to access the administration 4-8

troubleshooting 4-2

debug messages and show commands

CiscoIOSGatekeeper C-6

CiscoIOSGateway C-8

debugs

collecting 2-2

default web site under IIS has improper setting

troubleshooting 3-28

device issues

troubleshooting 5-1

diagnosing

slow server response 3-39

directory issues

troubleshooting 4-1

document

conventions xx

domain names 6-5

E

error

Cisco Unified CallManager Extension Mobility 9-9

F

failed call flow B-17

features

troubleshooting 7-1, 8-1

firewall protection A-6

G

group pickup configuration 6-5

guidelines

problem solving 1-3

H

hardware and software

compatibility matrix 1-3

I

immediate divert

troubleshooting 9-53

intercluster H.323 communication B-15

IP Telephony networks

troubleshooting 1-5

J

JTAPI subsystem

is in PARTIAL_SERVICE 3-44

is OUT_OF_SERVICE 3-40

L

logs, echo log 5-7

long term solutions

security 3-47

M

MIVR-SS_TEL-1-ModuleRunTimeFailure 3-44

MIVR-SS_TEL-4-ModuleRunTimeFailure 3-40

monitoring

performance

Cisco Unified CallManager 2-7

N

name to address resolution failing

troubleshooting 3-20

near term solutions

security 3-46

network failure

preparation 1-4

network layout A-3

no connectivity

remote server 3-31

O

open a TAC case, required information A-3

opening a CCO case, url location A-5

overview 2-9

Cisco Secure Telnet 2-4

CiscoWorks2000 2-9

command line tools 2-5

of Cisco Unified CallManager 1-1

serviceability 1-2

show command 2-5

troubleshooting 1-1

P

partitioning 6-5

path analysis

operation 2-7

trace 2-7

performance

monitoring

Cisco Unified CallManager 2-7

tool

function 2-7

statistics monitor and display 2-7

port 80 blocked

troubleshooting 3-29

preparation

network failure 1-4

problem solving

guidelines 1-3

R

recovery

Code Red II 3-48

remote access A-5

remote server

no connectivity 3-31

unable to access administration page 3-16

replication failure

troubleshooting 3-33

S

sample topology of intracluster Cisco IP Phone-to Cisco IP Phone calls B-3

security

long term solutions 3-47

near term solutions 3-46

troubleshooting 3-45

security, firewall integrity A-6

self-starting processes B-5

serviceability

overview 1-2

tools 2-3

show

commands 2-5

show command

options 2-6

overview 2-5

sniffer traces

collecting 2-1

SNMP

defined 2-8

remote monitoring with 2-8

syslog

analysis

described 2-8

system issues

troubleshooting 3-1

system logging

described 2-8

system not responding

troubleshooting 3-1, 3-2

T

TAC

allowing remote access A-5

Cisco Live! A-5

required information A-3

Telnet

Cisco Secure Telnet 2-4

Telnet, Cisco Secure

design A-7

structure A-6

testing gateways 5-6

tips

troubleshooting 2-12

tools

troubleshooting 2-1, 2-3

troubleshooting

access denied 3-30

administration page not displaying 3-9

administrator account not associated with Cisco Unity subscriber 8-4

admission rejects 5-26

application profiles do not display 4-6

ARJs 5-26

audio problems from Cisco Unified IP Phone 5-4

barge 9-1

B-channel remains locked when restart_ack does not contain channel IE 5-30

calling search spaces 6-1

changing IIS parameters 3-45

changing server name 3-21

changing the IP address 3-21

Cisco CallManager Extension Mobility 9-9

Cisco IP Manager Assistant 9-12

Cisco Unified CallManager Attendant Console 9-33

Cisco Unified CallManager Extension Mobility 9-6

Cisco Unified CallManager locks B-channel and sends restart 5-28

Cisco Unified CallManager system not responding 3-1

CiscoUnifiedIP Phone calls

intercluster B-14

intracluster B-1

codec and region mismatches 5-13

Code Red II 3-48

DC directory 4-2

default web site under IIS has improper setting 3-28

device issues 5-1

dial plan problems 6-5

directory issues 4-1

dropped calls 5-16

echo 5-6

features 7-1, 8-1

gatekeeper issues 5-26

gateway registration failure 5-18

gateway reorder tone issues 5-17

H.225 gateway 5-26

immediate divert 9-53

inter-cluster trunks 5-26

IP Telephony networks 1-5

location and bandwidth issues 5-14

lost or distorted audio problems 5-2

name to address resolution failing 3-20

no connectivity to other devices 3-31

not authorized to view page 3-14

one-way or no audio 5-7

opening a case A-5

opening a case with TAC A-1

overview 1-1

phone resets 5-15

port 80 blocked 3-29

registration rejects 5-27

remote access for TAC A-5

replication failure 3-33

required preliminary information A-3

route partition problems 6-1

RRJs 5-27

secure dial plans 6-8

security 3-45

system issues 3-1

system stops responding 3-2

tips 2-12

tools 2-3

unable to access administration page from remote server 3-16

unable to access administration page from the browser 3-11

unity does not rollover 8-2

using Cisco Live! A-5

voice mail stops after 30 seconds 8-2

voice quality issues 5-1

WebDialer 9-49

U

Unity does not roll over, receive busy tone 8-2

V

voice mail stops after 30 seconds, troubleshooting 8-2

voice messaging stops after 30 seconds 8-2

W

WebDialer

troubleshooting 9-49