Cisco Unified TAPI Developers Guide for Cisco Unified Communications Manager Release 9.0(1)
CTI Supported Devices
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CTI Supported Devices

Table Of Contents

CTI Supported Devices


CTI Supported Devices


Table E-1 provides information about CTI supported devices.

Table legend:

: supported, : not supported, NA: Not Applicable.

Table E-1 CTI Supported Device Matrix 

Device/Phone Model
SCCP
SIP
Comments

Analog Phone

Limitations for this device described in the JTAPI Developers Guide 4.1(3)

Cisco 12 S

End of Software Maintenance Release 2001

Cisco 12 SP

End of Software Maintenance Release 2001

Cisco 30 SP+

End of Software Maintenance Release 2001

Cisco Unified IP Phone 3911

NA
NA

Not a CTI supported device

Cisco Unified IP Phone 6901

SIP requires firmware 9.1(1)

Cisco Unified IP Phone 6911

SIP requires firmware 9.1(1)

Cisco Unified IP Phone 6921

phoneSetDisplay() interface is not supported. SIP requires firmware 9.1(1)

Cisco Unified IP Phone 6941

phoneSetDisplay() interface is not supported. SIP requires firmware 9.1(1)

Cisco Unified IP Phone 6945

phoneSetDisplay() interface is not supported. SIP requires firmware 9.1(1)

Cisco Unified IP Phone 6961

phoneSetDisplay() interface is not supported. SIP requires firmware 9.1(1)

Cisco Unified IP Phone 7902

End of Software Maintenance Release 2007

Cisco Unified IP Phone 7905

End of Software Maintenance Release 2007

Cisco Unified IP Phone 7906

 

Cisco Unified IP Phone 7910

End of Software Maintenance Release 2007

Cisco Unified IP Phone 7911

 

Cisco Unified IP Phone 7912

End of Software Maintenance Release 2007

Cisco Unified IP Phone 7914 Sidecar

End of Software Maintenance Release 2010

Cisco Unified IP Phone 7915 Sidecar

 

Cisco Unified IP Phone 7916 Sidecar

 

Cisco Unified IP Phone 7920

End of Software Maintenance Release 2007

Cisco Unified IP Phone 7921

 

Cisco Unified IP Phone 7925 and 7925-EX

 

Cisco Unified IP Phone 7931

CTI supported only if rollover is disabled. Starting 7.1 this device is supported when corresponding role is added to user.

Cisco Unified IP Phone 7935

End of Software Maintenance Release 2007

Cisco Unified IP Phone 7936

End of Software Maintenance Release 2011

Cisco Unified IP Phone 7937

 

Cisco Unified IP Phone 7940

End of Software Maintenance Release 2011

Cisco Unified IP Phone 7941

 

Cisco Unified IP Phone 7941G-GE

End of Software Maintenance Release 2009

Cisco Unified IP Phone 7942

 

Cisco Unified IP Phone 7945

 

Cisco Unified IP Phone 7960

End of Software Maintenance Release 2011

Cisco Unified IP Phone 7961

 

Cisco Unified IP Phone 7961G-GE

End of Software Maintenance Release 2009

Cisco Unified IP Phone 7962

 

Cisco Unified IP Phone 7965

 

Cisco Unified IP Phone 7970

End of Software Maintenance Release 2009

Cisco Unified IP Phone 7971

End of Software Maintenance Release 2009

Cisco Unified IP Phone 7975

 

Cisco Unified IP Phone 7985

End of Software Maintenance Release 2011

Cisco Unified IP Phone 8941

 

Cisco Unified IP Phone 8945

 

Cisco Unified IP Phone 8961

phoneSetDisplay() interface is not supported

Cisco Unified IP Phone 9951

phoneSetDisplay() interface is not supported

Cisco Unified IP Phone 9971

phoneSetDisplay() interface is not supported

Cisco ATA 186

For details on the limitations of this device, see http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/jtapi_dev/4_1_3/developer/jtdevch1.html#wp1029269

Cisco Cius

CTI support added in 8.5(1). phoneSetDisplay() interface is not supported. XSI interface is not supported. Silent Monitoring/Recording is not supported.

Cisco IP Communicator

 

Cisco Unified Personal Communicator - Softphone Mode

CTI support added in 8.5(1)

Cisco Unified Personal Communicator - Remote Desktop Control Mode

NA
NA

Refer to the device model under remote control to determine CTI support. Click-to-Answer requires device speakerphone support.

Cisco Unified Communications Integration for Microsoft Office Communicator/Lync - Softphone Mode

CTI support added in 8.5(2)

Cisco Unified Communications Integration for Microsoft Office Communicator/Lync - Remote Desktop Control Mode

NA
NA

Refer to the device model under remote control to determine CTI support. Click-to-Answer requires device speakerphone support.

Cisco Web Communicator for Quad - Softphone Mode

NA
NA

Not a CTI supported device

Cisco Web Communicator for Quad - Remote Desktop Control Mode

NA
NA

Refer to the device model under remote control to determine CTI support. Click-to-Answer requires device speakerphone support.

Cisco Unified Communications Integration for WebEx Connect - Softphone Mode

NA
NA

Not a CTI supported device

Cisco Unified Communications Integration for WebEx Connect - Remote Desktop Control Mode

NA
NA

Refer to the device model under remote control to determine CTI support. Click-to-Answer requires device speakerphone support.

Cisco VGC Phone

 

VG224

NA
NA

Not a CTI supported device

VG248

For details on the limitations of this device, see http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/jtapi_dev/4_1_3/developer/jtdevch1.html#wp1029269

CTI Port

NA

NA

CTI supported virtual device

CTI Route Point

NA

NA

CTI supported virtual device

CTI Route Point (Pilot)

NA

NA

CTI supported virtual device

ISDN BRI Phone

NA

NA

Not a CTI supported device