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Cisco Unified Communications Manager (CallManager)

Quick Start Guide for Cisco CallManager Release 3.1

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Quick Start Guide

Table Of Contents

Cisco CallManager Release 3.1

Install Cisco CallManager

Connect Phones

Configure Phones

Configure Auto-Registration

Make a Call

Obtaining Documentation

World Wide Web

Documentation CD-ROM

Ordering Documentation

Documentation Feedback

Obtaining Technical Assistance

Cisco.com

Technical Assistance Center

Contacting TAC by Using the Cisco TAC Website

Contacting TAC by Telephone


Quick Start Guide

Cisco CallManager Release 3.1


This guide describes how to get your Cisco CallManager system up and running for test purposes. When you complete this procedure, you will be able to make a phone call from one phone to another phone by using Cisco CallManager.

Use this guide in conjunction with the following tools:

The version of Cisco CallManager release notes that matches the version of the Cisco CallManager release you install

The Cisco CallManager Administration Guide, the Cisco CallManager System Guide, the Cisco CallManager Serviceability Administration Guide, or online help in the Cisco CallManager application

The Cisco Documentation CD-ROM.

1  Install Cisco CallManager

Install Cisco CallManager on a Cisco Media Convergence Server or a customer-provided server meeting approved Cisco configuration standards. Follow the instructions in the version of the installation document included with the software.

After you complete the installation, verify that Cisco CallManager, and all the services that you installed, start. Perform the following steps to verify services:


Step 1 If you are not logged in, choose Start > Programs > Cisco CallManager 3.1 > CallManager Administration > Application > Cisco CallManager Serviceability and log in with administrator privileges.

Step 2 Choose Tools > Control Center.

Step 3 From the list of Cisco CallManagers on the left, choose the server where you want to verify services. After the window refreshes, the Service Name column lists all services that are configured on this server.

Step 4 Verify that the Service Status column indicates that each of the installed services is running. If the service is running, a triangle displays next to the service name.

Step 5 If a square displays next to any installed service, indicating that the service is stopped, click the Start button in the Service Control column next to the service you want to start.


2  Connect Phones

Physically connect two phones. Refer to the documentation that came with your phones.

3  Configure Phones

If you are using DHCP and it is configured to automatically assign the TFTP server address to devices, go to the "Configure Auto-Registration" section. If you want to manually configure the phones with a TFTP server, perform the following steps:

For the Cisco IP Phone Models 7960/7940/7910:


Step 1 Press the Settings button.

Step 2 Using the up and down arrow key, scroll down to Network Configuration and press the Select soft key.

Step 3 By default, the Cisco IP Phone 7960 network configuration shows locked as indicated by a locked padlock icon next to the Network Configuration window title. If an unlocked padlock icon appears, go to Step 4. If a locked padlock appears, unlock it by pressing

* * #

Then, press the Cancel soft key. With Network Configuration still highlighted, press the Select soft key.

Step 4 Scroll down to Alternate TFTP. By default, the alternate TFTP setting shows No. If Yes displays, go to Step 5. If No displays, press the Yes soft key.


Note   

For the Cisco IP Phone model 7910, you press * instead of Yes; then, you press # to acknowledge your selection.


Step 5 Scroll up to TFTP Server and press the Edit soft key.


Note   

For the Cisco IP Phone model 7910, you press * instead of the Edit soft key; then, you press # to acknowledge your selection.


Step 6 Use the << soft key to delete the current TFTP IP setting, if necessary, and enter the new one.


Note   

For the Cisco IP Phone model 7910, you must scroll through the settings using the down arrow to edit the TFTP IP address; then, after entering the new TFTP IP address, you press # to acknowledge your selection.


Step 7 Press the Validate soft key.

Step 8 Press the Save soft key.


For the Cisco IP Conference Station 7935:


Step 1 Press the Menu button.

Step 2 Using the up and down arrows, scroll to Admin Setup and press the Select soft key.

Step 3 On the phone number pad, press

* * #

Step 4 Press the Enter soft key.

Step 5 Scroll to Network Setup and press the Select soft key.

Step 6 Scroll to Alternate TFTP. If the Cisco IP Conference Station 7935 is not using an alternate TFTP Server, the option displays No. If No displays, press the Yes soft key.

Step 7 Use the < soft key to delete the current TFTP IP setting, if necessary, and enter the new one.

Step 8 On the phone number pad, press

* * # * *


Note   

Use the . soft key to enter periods (.), and the < soft key to correct any mistakes.


Step 9 Press the Save soft key to save your changes.


For the Cisco IP Phone Models 30 VIP, 12 VIP,
30 SP+, and 12 SP+:


Step 1 On the phone number pad, press

* * # # 1

The phone panel displays the current value of the TFTP field and prompts you for a new entry.

Step 2 Enter the server IP address using * for the period.

Step 3 Press * to save your changes.


4  Configure Auto-Registration

Configure auto-registration, so Cisco CallManager automatically assigns directory numbers to the phones. Perform the following steps to configure auto-registration:


Step 1 If you are not logged in, choose Start > Programs > Cisco CallManager 3.1 > CallManager Administration and log in with administrator privileges.

Step 2 From the CallManager Administration window, choose System > Cisco CallManager.

Step 3 From the list of Cisco CallManagers on the left, choose the server where you want to enable auto-registration.

Step 4 In the Auto-registration Information section, enter a starting directory number in the Starting Directory Number field; for example: 1000. In the Ending Directory Number field, enter an ending directory number that is at least one number higher than the number you entered in the Starting Directory Number field.

Step 5 Make sure that Auto-registration Disabled on this Cisco CallManager is deselected.

Step 6 Click Update to save your changes.

Step 7 When the update completed message appears, you can close the browser application.


The phones may take 30 to 60 seconds to register. When the phones are online, the phone panel displays the phone number and the date.

5  Make a Call

Test the phones by going off-hook on one phone and then dialing the other phone.

If you encounter problems after performing the preceding procedure, check the following items:

Make sure auto-registration is configured correctly and is enabled.

Make sure the DNS domain suffix is in the correct format.

If you are not using DNS, make sure the server is renamed to the correct IP address.

Make sure the phones are configured with the correct TFTP server IP address.

Stop and start the Cisco CallManager service.


Note   

If problems persist after checking the previous items, call the Cisco Technical Assistance Center (TAC).


6  Obtaining Documentation

The following sections provide sources for obtaining documentation from Cisco Systems.

World Wide Web

You can access the most current Cisco documentation on the World Wide Web at the following sites:

http://www.cisco.com

http://www-china.cisco.com

http://www-europe.cisco.com

Documentation CD-ROM

Cisco documentation and additional literature are available in a CD-ROM package, which ships with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or as an annual subscription.

Ordering Documentation

Cisco documentation is available in the following ways:

Registered Cisco Direct Customers can order Cisco Product documentation from the Networking Products MarketPlace:

http://www.cisco.com/cgi-bin/order/order_root.pl

Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription Store:

http://www.cisco.com/go/subscription

Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco corporate headquarters (California, USA) at 408 526-7208 or, in North America, by calling 800 553-NETS(6387).

Documentation Feedback

If you are reading Cisco product documentation on the World Wide Web, you can submit technical comments electronically. Click Feedback in the toolbar and select Documentation. After you complete the form, click Submit to send it to Cisco.

You can e-mail your comments to bug-doc@cisco.com.

To submit your comments by mail, use the response card behind the front cover of your document, or write to the following address:

Attn Document Resource Connection
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

7  Obtaining Technical Assistance

Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC website.

Cisco.com

Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information and resources at anytime, from anywhere in the world. This highly integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.

Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online technical support, download and test

software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.

Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco.

To access Cisco.com, go to the following website:

http://www.cisco.com

Technical Assistance Center

The Cisco TAC website is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.

Contacting TAC by Using the Cisco TAC Website

If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC website:

http://www.cisco.com/tac

P3 and P4 level problems are defined as follows:

P3—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.

P4—You need information or assistance on Cisco product capabilities, product installation, or basic product configuration.

In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.

To register for Cisco.com, go to the following website:

http://www.cisco.com/register/

If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following website:

http://www.cisco.com/tac/caseopen

Contacting TAC by Telephone

If you have a priority level 1 (P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following website:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

P1 and P2 level problems are defined as follows:

P1—Your production network is down, causing a critical impact to business operations if service is not restored quickly. No workaround is available.

P2—Your production network is severely degraded, affecting significant aspects of your business operations. No workaround is available.