Cisco Collaboration System 9.x Solution Reference Network Designs (SRND)
Index
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Index

Symbols

! in route patterns 14-26

@ in route patterns 14-26

+ dialing 14-51

+E.164 numbering plan 14-69

Numerics

1040 Sensor 29-8

1100 Video Endpoint 8-18

1700 Series Routers 7-7

2800 Series Routers 7-7, 7-15, 7-31

2900 Series Routers 7-31

3500 Series Video Gateways 5-13

3800 Series Routers 7-7, 7-15, 7-31

3900 Series Routers 7-31

3900 Series SIP Phones 8-12

500 Video Endpoint 8-18

508 conformance 8-6

6900 Series Phones 8-10

7900 Series Phones 8-9

7905_7912 dial rules 14-19

7921G Wireless IP Phone 8-28

7925G-EX Wireless IP Phone 8-28

7925G Wireless IP Phone 8-28

7926G Wireless IP Phone 8-28

7940_7960_OTHER dial rules 14-19

802.1s 3-5

802.1w 3-5, 3-7

802.1X authentication 4-15

802.3af PoE 3-13

8800 Series Phones 8-11

8900 Series Phones 8-11, 8-17

9.@ route pattern 14-26

911 calls 14-66, 15-1

9900 Series Phones 8-11, 8-17

A

AA 19-23

AAR

dial plan considerations 14-67, 14-73

for video calls 5-19

for Voice over PSTN 10-20

with Cisco Unity 19-8

AC 18-43

Accept Audio Codec Preference in Received Offer 6-11, 6-60

access codes 14-74, 23-43

access control list (ACL) 4-22

accessibility of endpoint features 8-6

Access Layer 3-5

access lists for Mobile Connect calls 23-46

access numbers 23-54

access point (AP) 3-54, 3-55, 3-64, 8-28

ACL 4-22

Active Directory (AD) 16-9, 16-14, 16-16, 16-22

Active Directory Application Mode (ADAM) 16-11, 16-27

Active Directory Lightweight Directory Services (AD LDS) 16-18

AD 16-9, 16-14, 16-16, 16-22

ADAM 16-11, 16-27

Adaptive Security Appliance (ASA) 4-23, 4-32

addresses

flat 23-23

MAC 4-8

security 4-6

security issues 4-5

Address Resolution Protocol (ARP) 3-64, 4-13

AD LDS 16-18

Administrative XML Layer (AXL) 29-6

advanced formulas for bandwidth calculations 3-51

AFT 15-23

agent desktop 25-8

agents for call processing 10-23

Aggregation Services Router (ASR) 22-5

AHT 27-6

ALI 15-3, 15-5, 15-23

alias normalization 14-69

ALI Formatting Tool (AFT) 15-23

all trunks busy 15-14

alternate

endpoints 6-56

gatekeeper 6-56

analog

connection types 8-8

endpoints 8-7

gateways 5-3, 8-7

interface modules 8-8

standalone gateways 8-7

Analysis Manager 29-22

Analytics 29-13

anchoring calls in the enterprise 23-58

Android 8-32, 23-64, 23-78, 23-82

ANI 15-3, 15-5, 15-7, 15-11

Annex M1 6-56

annunciator 7-16

answer supervision 15-14

AnyConnect 23-88

AnyConnect Secure Mobility Client 8-33

AP 3-54, 3-55, 3-64, 8-28

Apple iOS 8-32

application dialing rules 21-7, 23-54

applications

Attendant Console 18-43

described 18-1

Extension Mobility 18-8, 18-29

for mobile users 23-1

IP Manager Assistant 18-20

IP Phone Services 18-2

security 4-38

Unified Communications Manager Assistant 18-20

WebDialer 18-34

applications and services layer 17-1

application users 16-6

architecture

applications and services layer 17-2

call control and routing 12-2

call processing 9-2

Cisco Jabber 21-3

Cisco UC Integration for IBM Sametime 21-26

Cisco UC Integration for Microsoft Lync 21-23, 27-19

Cisco UC Integration for Microsoft Office Communicator 27-19

Cisco Unified Communications Manager Assistant 18-21, 18-22

Cisco Unified Contact Center 24-2

Cisco Unified MeetingPlace 22-32

Cisco WebEx Connect 27-18

collaboration system 2-1

conferencing 22-3

deployment models 10-3

directories 16-6

endpoints 8-4

Enterprise Feature Access 23-55

Extension Mobility 18-9

IP Phone Services 18-3

media resources 7-2

Mobile Connect 23-46

Mobile Voice Access 23-55

mobility clients and devices 23-65

operations and serviceability layer 26-2

presence 20-9

Service Advertisement Framework (SAF) 10-49

trunks 6-2

voice and video over WLAN 3-54

WebDialer 18-35, 18-38

WebEx Social 22-52

wireless LAN 3-54

area code 14-74

ARP 3-64, 4-13

ASA 4-23, 4-32

ASR 22-5

Assistant Console 18-33

Assurance 29-5

Asynchronous Transfer Mode (ATM) 3-37, 10-13, 10-22

ATM 3-37, 10-13, 10-22

Attendant Console (AC) 18-43, 27-28

audio codec preference lists 6-11

audio conferencing 11-3

audio on computer 8-25, 21-6

audio sources 7-41

authentication

database 3-56

of phones 4-19, 8-29

of users 16-9, 16-18

authentication and encryption 4-19

auto-detection 9-41

automated alternate routing (AAR)

dial plan considerations 14-67, 14-73

for video calls 5-19

for Voice over PSTN 10-20

with Cisco Unity 19-8

automated attendant (AA) 19-23

Automatic Location Identification (ALI) 15-5, 15-23

Automatic Location Identifier (ALI) 15-3

Automatic Number Identification (ANI) 15-3, 15-5, 15-7, 15-11

autonomous systems 3-75

average hold time (AHT) 27-6

AXL 29-6

B

BackboneFast 3-7

bandwidth

advanced formulas 3-51

best-effort 3-36

call control traffic 3-49, 3-50, 3-53

consumption 3-44, 3-46

for Cisco Unity 19-30

for conferencing 22-13, 22-50

for contact center 24-13

for shared line appearances 3-51

for Unified MeetingPlace 22-50

for video calls 13-30

for virtual tie lines 3-53

for WebEx 22-13

general rule 10-32

guaranteed 3-35

management of 13-3

provisioning 3-19, 3-35, 3-44

request for 6-56

requirements for call admission control 13-9

requirements for gatekeepers 13-3

voice class requirements 3-40

beacons 3-65

Bearer Capabilities Information Element (bearer-caps) 5-16

bearer-caps command 5-16

bearer traffic 3-45

best-effort bandwidth 3-36

best practices for

centralized call processing 10-14

Cisco Unified Border Element 9-47

Cisco Unified Communications Manager Express (Unified CME) 9-43

Cisco Unity 19-30

Cisco Unity Connection 19-30

Cisco Unity Express (CUE) 19-45

distributed call processing 10-23

LDAP synchronization 16-16

music on hold 7-40

single-site deployment 10-10

voice messaging 19-30

WAN design 3-34

BFD 22-10

BGP 22-10

BHCA 10-36, 27-6, 27-21, 27-48

BHCC 27-6

Bidirectional Forwarding Detection (BFD) 22-10

bill-to number (BTN) 15-6

BlackBerry 8-33

blade servers 10-45

BLF 20-7

blocking factor 27-6

blocking numbers 23-53

Bluetooth 3-62, 8-15, 8-22, 8-30, 8-35, 23-61

border element 6-65, 9-47

Border Gateway Protocol (BGP) 22-10

BPDU 3-7

branch office router 7-46

bridge protocol data unit (BPDU) 3-7

Bring Your Own Device (BYOD) Infrastructure 23-77

broadcast messages 18-48

B-Series Blade Server 10-45, 10-46

BTN 15-6

bump in the wire 4-26

bursting 3-43

bursty traffic 27-7

Business Edition 9-2, 9-26, 9-31, 9-32, 23-62, 27-48, 27-50

Business Edition 6000 10-42

busy hour 27-6

busy hour call attempts (BHCA) 10-36, 27-6, 27-21, 27-48

busy hour call completions (BHCC) 27-6

busy lamp field (BLF) 20-7

BYOD 23-77

C

CAC ( see call admission control)

calendar integration for presence 20-34

calendar server 22-58

call admission control

bandwidth management 13-3

bandwidth requirements 13-9

components 13-3

described 13-1

design considerations 13-37

dual data center 13-37

effective path 13-4

elements 13-3

enhanced locations 13-4

example bandwidth deductions per call 13-26

for contact center 24-14

for music on hold 7-43

for Session Management Edition (SME) 13-45

for TelePresence 13-23, 13-42

for video 13-30, 13-42

gatekeeper 13-3

links 13-4, 13-5

locations 13-43

migration to Enhanced Locations CAC 13-35

moving devices to a new location 15-15, 23-15

MPLS cloud 13-38

paths 13-4

regions 13-10, 13-11

replication network 13-15

SIP trunks 13-25

topologies 13-37

weights 13-4

call anchoring 23-58

callback

for emergency services 15-11, 15-18

from the PSAP 15-11, 15-18

call center 24-1

Call Control Discovery (CCD) 10-49

call control traffic 3-49, 3-53

call detail record (CDR) 10-33, 27-15, 29-9

caller ID matching 23-54, 23-55, 23-58

caller ID transformations 23-61

call flows

multicast music on hold 7-23, 7-26

music on hold 7-23, 7-26

unicast music on hold 7-25, 7-28

Call Forward Unregistered (CFUR) 14-67

call hand-in 23-73

call handoff 23-73, 23-80

call hand-out 23-73, 23-80

calling line ID (CLID) 14-27

calling party number (CPN)

in 911 calls 15-6

localization 14-56

normalization 6-27

calling privileges 14-37

calling restrictions 14-37

calling search space 20-8

calling search spaces 14-37, 14-39, 20-8, 23-57

call management record (CMR) 10-33, 27-15, 29-9

call processing

agents 10-23

architecture 9-2

capacity planning 9-28

centralized 10-10, 19-7, 19-11, 24-7, 29-26

design considerations 9-32

distributed 10-21, 24-9, 29-28

guidelines 9-1

hardware platforms 9-4

high availability 9-16

redundancy 5-4, 9-18

subscriber server 9-7

call-related traffic 3-53

call routing

architectural layer 12-1

for emergency calls 15-22

inbound 23-69

outbound 23-70

calls

911 15-1

classification of 14-27

dual control 10-28

emergency 14-66, 15-1

forwarding 14-41

H.323 6-55

history 20-8

hold 7-20

inbound 5-17

load balancing 6-57

monitoring 25-1

music on hold 7-18

outbound 5-18, 6-57

pickup at desk phone 23-39

pickup at remote destination phone 23-40

preservation of 5-11

privileges 14-37

recording 25-1

routing 5-17, 5-18, 14-21, 15-22

signaling 5-15

calls per second (cps) 27-6

CAM 4-8

CAMA 15-6

campus

access switch 3-3

deployment model 10-9, 29-24

infrastructure requirements 3-1

CanMapAlias 6-56

capacity planning

applications and serviceability layer 17-4

Attendant Console 18-46, 27-28

Business Edition 9-31, 27-48

by product 27-13

call processing 9-28

call recording and monitoring 25-11

call routing 12-3

call traffic 27-21

Cisco IM and Presence 27-44

Cisco mobility clients and devices 23-89

Cisco Prime Collaboration 27-46

Cisco Prime Unified Operations Manager (Unified OM) 27-46

Cisco Prime Unified Service Monitor (Unified SM) 27-47

Cisco UC Integration for IBM Sametime 21-28, 27-19

Cisco UC Integration for Microsoft Lync 21-25, 27-19

Cisco Unified Communications Manager Express (Unified CME) 27-48

Cisco WebEx Connect 27-18

Cisco WebEx Messenger service 20-49, 21-22

clusters 27-14

codecs 27-35

collaboration clients and applications 27-16

collaboration system 2-4

conferencing 27-38, 27-42

contact center 24-16

CTI applications 9-37, 27-22

deployment models 10-4

design and deployment considerations 27-1

dial plan 27-22

emergency services 27-32

endpoints 8-39, 27-15

Express Media Server (EMS) 27-43

Extension Mobility 18-18, 27-25

factors to consider 27-9

gateways 27-32

instant messaging storage requirements 20-32

Intercompany Media Engine (IME) 27-31

IP Phone Services 18-7

Jabber Desktop Clients 21-11

LDAP directory integration 27-29

locations 27-14

media resources 7-30, 27-28

megacluster 27-30

music on hold (MoH) 7-32, 7-34, 27-29

operations and serviceability layer 26-3

performance overload 27-35

performance tuning 27-35

phones 8-39

presence 27-44

regions 27-14

servers 27-14

sizing tools 27-10

tools 9-28, 27-10

trunks 6-63

Unified CM 27-13

Unified CM Assistant 18-27, 27-26

Unified CM servers 9-28

Unified MeetingPlace 22-50, 27-39, 27-40

Unified Mobility 23-62, 27-20

Video Communication Server (VCS) 9-31

videoconferencing 27-40

Virtualization Experience Clients (VXC) 21-31, 27-19

voice activity detection (VAD) 27-34

voice messaging 27-37

WebDialer 18-41, 27-27

WebEx 22-12

WebEx Social 22-60

wireless networks 3-60, 8-29

XMPP clients 27-19

CAPWAP 3-55

CAR 10-33

CCA 3-65, 22-10

CCD 10-49

CDP 4-6

CDR 10-33, 27-15, 29-9

CDR Analysis and Reporting (CAR) database 10-33

Centralized Automatic Message Accounting (CAMA) 15-6

centralized call processing

centralized messaging 19-7

deployment model 10-10, 24-7, 29-26

distributed messaging 19-11

migration to 28-5

Voice over the PSTN 10-20

centralized messaging 19-5, 19-7, 19-15, 19-22

centralized TFTP services 3-32

CER 14-66, 15-7, 15-15

CFUR 14-67

channels for wireless devices 3-61

CIR 3-43

Cisco 1040 Sensor 29-8

Cisco Business Edition 9-26, 23-62, 27-50

Cisco Discovery Protocol (CDP) 4-6

Cisco Emergency Responder (CER) 14-66, 15-7, 15-15

Cisco EnergyWise Technology 3-13

Cisco Expressway 23-31

Cisco IM and Presence 20-9, 21-19, 27-44

Cisco IOS software MTP 7-15

Cisco IP Voice Media Streaming Application 7-16, 27-28

Cisco Jabber 21-3, 22-57, 23-78, 23-82

Cisco LEAP 8-29

Cisco Mobile 23-78, 23-82

Cisco Mobile iPhone 23-82

Cisco Multimedia Conference Manager (MCM) 6-56

Cisco Network Analysis Module (NAM) 29-10

Cisco Paging Server 18-48

Cisco Prime 29-1

Cisco Prime Collaboration 27-46

Cisco Prime Unified Operations Manager (Unified OM) 27-46

Cisco Prime Unified Provisioning Manager (Unified PM) 29-14

Cisco Prime Unified Service Monitor (Unified SM) 27-47, 29-7

Cisco Proprietary RTP 7-10

Cisco UC Integration for IBM Sametime 21-26

Cisco UC Integration for Microsoft Lync 21-23, 27-19

Cisco UC Integration for Microsoft Office Communicator 21-2, 27-19

Cisco Unified Analysis Manager 29-22

Cisco Unified Border Element 4-35, 6-65, 25-7

Cisco Unified Border Element Phone Proxy 23-30

Cisco Unified Communications Management Suite 29-1

Cisco Unified Communications Manager Express (Unified CME)

capacity planning 27-48

design considerations 9-32

distributed call processing 10-23

interoperability with Unified CM 9-41

Cisco Unified Communications Manager Real-Time Monitoring Tool (RTMT) 29-22

Cisco Unified Computing System (UCS) Platform 10-44

Cisco Unified Contact Center 24-1

Cisco Unified Contact Center Enterprise (Unified CCE) 24-2

Cisco Unified Contact Center Express (Unified CCX) 24-5

Cisco Unified Contact Center Management Portal (Unified CCMP) 24-6

Cisco Unified Customer Voice Portal (Unified CVP) 24-4

Cisco Unified E-Mail Interaction Manager (Unified EIM) 24-6

Cisco Unified Intelligence Center (Unified IC) 24-6

Cisco Unified MeetingPlace 22-31, 27-39, 27-40

Cisco Unified Mobility 23-1, 23-36, 23-86, 27-20, 27-50

Cisco Unified Reporting 29-23

Cisco Unified SRST Manager 10-19

Cisco Unified Survivable Remote Site Telephony (SRST) Manager 10-19

Cisco Unified Web Interaction Manager (Unified WIM) 24-6

Cisco Unity 19-1, 19-7, 19-20

Cisco Unity Connection 19-7, 19-18, 19-32

Cisco Unity Express (CUE) 19-23

Cisco Unity Personal Assistant 19-5

Cisco Unity Telephony Integration Manager (UTIM) 19-39, 19-41

Cisco Voice Transmission Quality (CVTQ) 29-9

Cisco WebEx Connect 27-18

Cisco WebEx Meetings Server 22-14

classification of

calls 14-27

traffic 3-4, 3-16, 3-67

Class of Service (CoS) 3-4

clear channel assessment (CCA) 3-65

CLEC 15-5

CLID 14-27

Client Matter Code (CMC) 14-28

clients

launch sequence 21-18

mobility clients and devices 23-64

client transformation 21-7

clipping 10-14

cloud architecture 22-5

cloud-based deployment model 21-14

Cloud Connected Audio (CCA) 22-10

clustering over the WAN

Business Edition 6000 10-42

Cisco Unity 19-15, 19-17

CTI applications 9-36

described 10-30

failover with Cisco Unity 19-19

for contact center 24-10, 29-29

local failover 10-35

music on hold 7-49

presence 20-22

remote failover 10-41

troubleshooting 10-34

WAN considerations 10-31

with Cisco Unity 19-20

clusters

design guidelines 9-6

Emergency Responder (ER) 15-9, 15-22

for presence servers 20-10

for Unified CM 9-6

guidelines for 9-14

home 18-15

home cluster 18-19

maximum capacity 27-14

redundancy 9-20

server nodes 9-6

services 9-6

visiting 18-15

CMC 14-28

CMM 7-18

CMR 10-33, 27-15, 29-9

codecs

capacity planning 27-35

complexity modes 7-4, 7-5

flex mode 7-5

for music on hold 7-40

iLBC 6-58

lossy, Link Loss Type 6-58

low bit-rate (LBR) 7-37

selection of 6-58

collaboration

clients 21-1

clients and applications 27-16

conferencing 22-1, 27-38, 27-42

contact management 21-9

Jabber desktop clients 21-3

LDAP directory integration 21-10

services 22-1

third-party XMPP clients and applications 21-2, 27-19

Collaboration Cloud 22-5

collaboration system components and architecture 2-1

collaborative conferencing 22-1, 27-38, 27-42

co-located DHCP server 3-26

COM 16-3

combined deployment models for messaging 19-14

Committed Information Rate (CIR) 3-43

common locations 13-17

Communication Media Module (CMM) 7-18

Communicator 8-25, 21-32

competitive local exchange carrier (CLEC) 15-5

complexity modes for codecs 7-4, 7-5

complexity of the database 27-14

Component Object Model (COM) 16-3

components of

Device Mobility 23-16

messaging system 19-2

presence 20-3

compressed Real-Time Transport Protocol (cRTP) 3-37, 3-40

Computer Telephony Integration (CTI) 9-8, 9-24, 9-34, 19-23, 27-22

conferencing 22-58

architecture 22-3

audio 11-3

capacity planning 22-50

collaborative 22-1, 27-38, 27-42

conference bridges 7-15

described 11-1, 22-1

hardware 9-42

hardware resources 11-15

Intelligent Bridge Selection 11-22

recording sessions 22-46

resources 11-3

rich media 11-1

scheduling interface 22-35

security 4-34, 11-5, 11-14

software resources 11-15

traffic 27-8

video 11-16

configuration examples for

lobby phone security 4-40

Unified CME 9-41

configuration for mobile client users

simplified method 23-76

conformance with Section 508 8-6

connectivity options for the WAN 10-13, 10-22

console

for attendants 18-43

for Unified CM Assistant assistant 18-33

contact center

described 24-1

gateway sizing 27-33

traffic patterns 27-7

ContactHeader script 6-15

contact management 21-9

contact sources 21-17, 21-19

content-addressable memory (CAM) 4-8

continuous-presence conference view 11-16

Control and Provisioning of Wireless Access Points (CAPWAP) 3-55

control signaling 3-49, 3-53

Core Layer 3-12

co-resident

DHCP 3-27

MoH 7-32

core switch 3-3

CoS 3-4

CPN 15-6

cps 27-6

CPU usage 27-5

cRTP 3-37, 3-40

C-Series Rack-Mount Server 10-47, 10-48

CTI 9-8, 9-24, 9-34, 19-23, 27-22

CTI Manager 9-6, 9-8, 9-24

CTI-QBE 19-23

CTI Remote Device 9-34

CTI route points 7-14

CUE 19-23

cutover 28-1

CVTQ 29-9

CWA 22-56

D

DAI 4-13

database

complexity 27-14

replication 9-11

synchronization with Unified CM 16-28

data centers

redundant 4-44

security 4-31

server farm 3-12

single 4-43

Delayed Offer 6-21

delay of packets 10-31, 10-33

Delivery Traffic Indicator Message (DTIM) 3-63

Demilitarized Zone (DMZ) 4-41

deployment models

campus 10-9, 29-24

clustering over the WAN 7-49, 10-30, 19-20, 20-22, 24-10, 29-29

combined for messaging 19-14

described 10-1

DHCP 3-26

federation 20-23

for Cisco Jabber 21-12

for Cisco Unified MeetingPlace 22-47

for Cisco Unity 19-4

for Cisco Unity Express 19-23

for contact center 24-7

for network management 29-24

for presence 20-18

for presence servers 20-14

for TelePresence 13-42

for Unified CME 9-43

for video 13-42

Intercompany Media Engine (IME) 10-50

media resources 7-37

messaging and call processing combinations 19-6

multisite with centralized call processing 7-37, 7-45, 10-10, 24-7, 29-26

multisite with distributed call processing 7-38, 7-49, 10-21, 24-9, 29-28

music on hold 7-45

Service Advertisement Framework (SAF) 10-49

Session Management Edition 10-24

single cluster 20-18

single site 7-37, 7-45, 10-9, 24-7, 29-24

site-based 10-5

Unified Computing System (UCS) 10-44

virtualized servers 10-44, 10-48

voice over the PSTN 10-20

design criteria 10-5

designing for performance 27-9

deskphone control mode (using deskphone for audio) 8-26, 21-6

deskphone for audio 21-6

desk phone pickup 23-39

desk phones 8-9

Desktop Collaboration Experience DX600 Series 8-12, 8-17

destination of a call 14-73

device mobility

dial plan 23-21

feature components and operation 23-16

Group 23-16

Info 23-16

operation flowchart 23-20

operation of 23-20

parameter settings 23-18

Physical Location 23-16

settings 23-19

Device Mobility Group 23-19

devices

mobility 8-31, 15-15, 23-15

pools 10-35, 10-41

route group 14-29

Device Security Profile 18-15

DFS 3-61

DHCP

binding information 4-13

deployment options 3-26

described 3-24

lease times 3-25

Option 150 3-25

servers 3-27

Snooping 4-11, 4-13

starvation attack 4-12

dial plan

+ dialing 14-51

911 calls 15-1

application dialing rules 21-7, 23-54

architecture 14-3

Call Forward Unregistered (CFUR) 14-67

calling party settings 14-52

calling privileges 14-37

call routing 14-21

capacity planning 27-22

design considerations 23-21

device mobility 23-21

elements 14-13

emergency call string 15-12

Extension Mobility 14-78

for Device Mobility 23-21

for Jabber Desktop Client 21-6

for mobility 23-70

for Unified CM Assistant 18-29

for WebEx Social 22-54

functions 14-1

fundamentals 14-3

globalized numbers 14-50, 14-56

international calls 14-26

localized call egress 14-56

localized call ingress 14-54

local route group 14-51

shared line appearance 15-18

Tail End Hop Off (TEHO) 14-68

transformations 14-51, 14-52

Unified Mobility 23-57

variable length on-net dialing 23-23

Video Communication Server (VCS) 14-47

dial rules 14-15, 14-17, 14-19, 23-54

dial via office (DVO) 23-75, 23-83

dial via office forward (DVO-F) 23-86

dial via office reverse (DVO-R) 23-84

DID 15-6

Differentiated Services Code Point (DSCP) 3-4, 3-38, 3-67, 13-44

digital gateways 5-3

digital signal processor ( see DSP resources)

digit manipulation 5-17, 14-24, 14-27

digit prefixing 23-54

Direct Inward Dial (DID) 15-6

directories

access 16-3

architecture 16-6

authentication of users 16-9, 16-18

filtering 16-24

for Unified CM Assistant 18-33

high availability 16-27

integration with IP telephony system 16-1, 16-2, 27-29

integration with Unified CM 16-5

LDAP 16-1, 27-29

lookup rules 21-7

schema 16-1

search base 16-12

searches 21-10

security 16-15

sn attribute 16-9

synchronization 16-9, 16-24

URI dialing 14-23, 14-44

UserID 16-9

directory URI 14-44

distortion 3-62

distributed call processing 10-21, 10-23, 24-9, 29-28

distributed messaging 19-5, 19-11, 19-17

Distribution Layer 3-10

Diversion-Counter script 6-15

DMVPN 3-36

DMZ 4-41

DNS 3-23

Domain Name System (DNS) 3-23

DSCP 3-4, 3-38, 3-67, 13-44

DSP resources

described 7-4

PVDM 7-30

PVDM3 7-31

DTIM 3-63

DTMF

conversion of 7-9

for SIP trunks 6-24

gateway capabilities 5-4

methods supported by endpoints 7-9

on H.323 gateways 7-14

on SIP gateways 7-12

Relay 5-7, 7-10, 7-13

DTPC 3-64

dual call control 10-28

dual data center 13-37

dual-mode

clients 23-78, 23-82

phones and clients 23-64

dual tone multifrequency (DTMF) 5-4, 5-7, 6-24, 7-9

DVO 23-75, 23-83

DVO-F 23-86

DVO-R 23-84

DX600 Series endpoins 8-12, 8-17

dynamic ANI interface 15-11

Dynamic ARP Inspection (DAI) 4-13

Dynamic Frequency Selection (DFS) 3-61

Dynamic Host Configuration Protocol (DHCP) 3-24, 4-11, 4-12, 4-13

dynamic memory 27-5

Dynamic Multipoint VPN (DMVPN) 3-36

Dynamic Transmit Power Control (DTPC) 3-64

E

E.164 6-27, 15-5, 15-6, 15-11, 19-37

E911 15-1, 15-4

Early Offer 6-21

effective path 13-4

efficiency of links 3-40

E-L CAC 13-4

ELCAC 13-47

elements of a dial plan 14-13

ELIN 15-10, 15-11

ELM 9-9, 28-8

EMCC 18-10, 18-19, 27-25

emergency calls 14-66, 15-17

emergency call string 15-12

emergency location identification number (ELIN) 15-10, 15-11

Emergency Responder 14-66, 14-67, 15-7, 15-15

emergency response location (ERL) 15-10, 15-11, 15-15

emergency services 6-62, 15-1, 23-71, 27-32

EMS 22-33, 27-43

eMWI 19-38

encryption

for phones 4-19

for security 4-19

for signaling 3-50, 3-51

for wireless endpoints 8-29

endpoints

alternate 6-56

analog gateways 8-7

architecture 8-4

capacity planning 8-39, 27-15

design considerations 8-39

directory access 16-3

high availability 8-37

immersive video 8-20

mobile 8-32

multipurpose video 8-19

off-premises 15-17

personal video 8-16

Section 508 conformance 8-6

security 4-16

software-based 8-25

supplementary services 7-13

telepresence 4-19, 8-18, 8-19, 8-20

types of 8-1

video 8-16, 15-16

wireless 3-57, 8-28

end users 16-6, 20-4

Energy conservation 3-13

EnergyWise Technology 3-13

Enhanced Location CAC 13-47

Enhanced Locations CAC 13-4

Enhanced Message Waiting Indicator (eMWI) 19-38

Enhanced SRST (E-SRST) 7-48, 8-15, 8-21, 8-27, 8-31, 8-35, 8-36, 10-14, 10-17, 10-18, 19-9, 19-13

enterprise caller ID 23-72

Enterprise Feature Access 23-35, 23-41, 23-52, 23-53

Enterprise License Manager (ELM) 9-9, 28-8

equations for calculating

bandwidth 3-49, 3-51

Business Edition device capacities 27-49

CPU usage 27-5

CTI resource requirements 27-23

memory usage 27-4

music on hold server capacity 7-33

ERL 15-10, 15-11, 15-15

Erlang 27-6

Erlang blocking factor 27-7

error rate 10-34

E-SRST 7-48, 8-15, 8-21, 8-27, 8-31, 8-35, 8-36, 10-14, 10-17, 10-18, 19-9, 19-13

ettercap virus 4-13

Exchange Web Services Calendar 20-37

Express Media Server (EMS) 27-43

Expressway 4-37, 13-47, 23-31

EX Series video endpoints 8-18

Extend and Connect 21-18

Extensible Authentication Protocol (EAP) 8-29

extensible messaging 20-40

Extension Mobility (EM)

capacity planning 27-25

described 18-8

dial plan 14-78

interactions with Unified CM Assistant 18-29

Extension Mobility Cross Cluster (EMCC) 18-10, 18-19, 27-25

F

fabric extenders 10-46

FAC 14-28

factors that affect sizing 27-9

failover

Cisco Unity 19-18, 19-19

clustering over the WAN 10-35, 10-41

scenarios 18-6

fallback 4-28

fallback mode 7-48

Fast Start 6-51, 7-13

fax

gateway support for 5-4, 5-22

interface modules 8-8

FCoE 10-45, 10-46

federated deployment 20-23

federation between domains 20-23

Fibre Channel over Ethernet (FCoE) 10-45, 10-46

filtering for directory synchronization and authentication 16-24

filter strings for LDAP directories 16-27

FindMe 23-48

firewalls

access control lists 20-49

around gateways 4-32

bump in the road 4-26

centralized deployment 4-41

described 4-23

routed mode 4-25

stealth mode 4-26

transparent mode 4-26

with H.323 4-33

Firewall Services Module (FWSM) 4-23, 4-32

firmware upgrades for Cisco IP Phones 8-13

flash used for music on hold 7-46

flat addressing 23-23

flex mode for codecs 7-5

Flow Metadata 3-87

Forced Authorization Codes (FAC) 14-28

Foreign Exchange Office (FXO) 15-7

forwarding calls 14-41

Frame Relay 3-37, 10-13, 10-22

FWSM 4-23, 4-32

FXO 15-7

G

gain settings 5-16

GARP 4-9, 4-13

gatekeeper

alternate 6-56

call admission control 10-23, 13-3

H.225 trunks 6-47, 6-55

intercluster trunks 6-46

trunk redundancy 6-47

zones 13-3

gatekeeper-controlled

H.225 trunks 6-47, 6-55

intercluster trunks 6-46

Gatekeeper Transaction Message Protocol (GKTMP) 6-56

Gatekeeper Update Protocol (GUP) 6-47

Gateway Load Balancing Protocol (GLBP) 3-10

gateways

911 services 15-13

additional documentation 27-36

all trunks busy 15-14

analog 5-3, 8-7

automated alternative routing 5-19

blocking 15-14

capabilities 5-16

capacity planning 27-32

Cisco Unified Border Element 6-65

Cisco Unified Videoconferencing 3500 Series Video Gateways 5-13

configuration in Unified CM 5-15

contact center sizing 27-33

core feature requirements 5-4

digital 5-3

digit manipulation 5-17

firewalls 4-32

for local failover 10-40

for music on hold 7-18

for video telephony 5-13

placement 15-13

protocols 5-4

redundancy 5-11

security 4-31

selection of 5-4

service prefixes 5-18

SIP 5-7, 5-12

standalone 8-7

TDM 5-2

voice applications 5-1, 8-7

VoiceXML 23-49, 23-50

general security 4-2

geographical diversity 10-8

geolocations 14-85

GKTMP 6-56

GLBP 3-10

GLO 28-8

globalized dial plan 14-50, 14-56

Global Licensing Operations (GLO) 28-8

Global Site Backup (GSB) 22-5, 22-10

glossary 1-1

Gratuitous Address Resolution Protocol (GARP) 4-9, 4-13

ground start 8-8

groups for

call routing 14-29

Emergency Responder (ER) 15-18, 15-20

gateways 27-33

media resources 7-1

Unified CM redundancy 6-38, 9-18

GSB 22-5, 22-10

guaranteed bandwidth 3-35

GUP 6-47

H

H.225 trunks 6-47, 6-55

H.245 Alphanumeric 7-10

H.245 Signal 7-10

H.323

Annex M1 6-56

call hairpinning 9-41

call preservation enhancements 5-11

calls 6-55

Fast Start 6-51, 7-13

firewalls 4-33

gateways 5-4

in Unified CM 6-53

supplementary services 7-13

trunks 6-3, 6-38, 6-52

hairpinning 9-41, 23-50

hand-in of a call 23-73

handoff of calls 23-73, 23-80

hand-out of a call 23-73, 23-80

hardware

audio conferencing bridge 11-15

media resource capacities 7-30

MTP resources 7-15

music on hold 7-32

transcoder 7-7

types of platforms 9-4

Hardware Media Server (HMS) 22-33

HCS-PCV-PAI-passthrough script 6-15

headers for voice packets 3-45

high availability

applications and serviceability layer 17-3

Attendant Console 18-45

Business Edition 9-26

call processing 9-16

call routing 12-3

Cisco mobility clients and devices 23-88

Cisco UC Integration for IBM Sametime 21-28

Cisco UC Integration for Microsoft Lync 21-25

collaboration system 2-3

contact center 24-12

CTI 9-38

deployment models 10-4

directories 16-27

endpoints 8-37

Enterprise Feature Access 23-56

Extension Mobility 18-16

hardware platforms 9-16

IME-enabled ASA 4-30

IP Phone Services 18-6

Jabber clients 21-20

Jabber DesktopClients 21-12

media resources 7-34, 7-36

Mobile Connect 23-47

Mobile Voice Access 23-56

music on hold 7-36

network connectivity 9-16

network services 3-4

operations and serviceability layer 26-3

phones 8-37

presence 20-13

requirements 10-6

SIP trunks 6-19

Survivable Remote Site Telephony (SRST) 9-20

transcoders 7-36

trunks 6-47

Unified CM 9-18

Unified CM Assistant 18-24

Unified Computing System (UCS) 9-25

Unified MeetingPLace 22-48

Video Communication Server (VCS) 9-26

Virtualization Experience Clients (VXC) 21-31

voice services 10-14

WebDialer 18-40

WebEx 22-10

WebEx Social 22-54

wireless LAN 3-58

history of calls 20-8

HMS 22-33

hold 7-18, 7-20

holdee 7-19

holder 7-19

home cluster 18-15, 18-19

hosted virtual desktop (HVD) 21-31

Hot Standby Router Protocol (HSRP) 3-10, 10-23

HSRP 3-10, 10-23

hub-and-spoke topology 3-3, 3-34

HVD 21-31

hybrid deployment model 21-15

hypervisor 10-46, 10-47

I

IBM Lotus Sametime 20-44

IBM Sametime 21-26

IButton 14-20

ICCS 9-11, 10-32, 10-36

ICMP 5-12

IDS 4-32, 10-32

IEM 24-17

iLBC codec 6-58

IM and Presence 20-1, 21-19, 22-55, 27-44, 28-6

IME

basic (inline) deployment 4-27

capcaity planning 27-31

described 10-50

offpath deployment 4-27

proxy 4-26

immediate start 8-8

immersive video endpoints 8-20

impairments without QoS 3-19

inbound calls 5-17

InformaCast 18-48

Informix Dynamic Server (IDS) 10-32

infrastructure ( see network infrastructure)

inline deployment of IME-enabled ASA 4-27

inline power 3-13

instant messaging 20-1, 20-17, 20-29, 20-30, 20-32

Integrated Services Router (ISR) 7-31

Integrator C Series 8-19

Intelligent Bridge Selection 11-22

Intelligent Proximity 8-15, 8-22, 8-35, 23-61

Intelligent Session Control 23-59

Interactive Experience Manager (IEM) 24-17

interactive voice response (IVR) 10-10

intercluster trunks

gatekeeper controlled 6-46

non-gatekeeper controlled 6-39

Intercompany Media Engine (IME)

basic (inline) deployment 4-27

capacity planning 27-31

described 10-50

offpath deployment 4-27

proxy 4-26

interface modules 8-8

interface types for 911 calls 15-5

interference to wireless communications 3-62

international calls 14-26

Internet Control Message Protocol (ICMP) 5-12

interoperability 8-22, 9-41, 9-45, 9-49, 13-42

inter-VLAN routing 8-21, 8-27

Intra-Cluster Communication Signaling (ICCS) 9-11, 10-32, 10-36

introduction 1-1

Intrusion Detection System (IDS) 4-32

IOS software MTP 7-15

IP/VC 3500 Series Video Gateways 5-13

IP addresses and security 4-5

IP Communicator 8-25, 21-32

iPhone 8-32, 23-64, 23-78, 23-82

iPlanet Directory Server 16-9, 16-15

IPMA 18-20

IP Manager Assistant (IPMA) 18-20

IP phones 8-9

IP Phone Services 18-2, 27-25

IP Precedence 3-4, 3-38

IPSec 10-13, 10-22

IP Security Protocol (IPSec) 10-13, 10-22

IP Service Level Agreement Video Operation (IP SLA VO) 3-83

IP SLA VO 3-83

IPv6

security 4-6

with Cisco Unified Provisioning Manager (Unified PM) 29-17

with Cisco Unity Connection 19-42

IP VOICE feature set 9-41

IP Voice Media Streaming Application 7-4, 7-15, 7-16, 11-15, 27-28

ISDN 10-14, 10-15

ISDN Link 5-3

ISR 7-31

IVR 10-10

J

Jabber

call handoff 23-80

clients 27-17

deployment models 21-12

desktop clients 8-25, 21-3, 22-57, 27-16

desktop video 8-16

dial via office (DVO) 23-83

for Android and Apple iOS 8-32, 23-78

for iPad 23-87

for Mac 21-18

for mobile devices 23-64

for TelePresence 8-17

for Windows 21-16

IM and presence 21-19

IM client 8-33, 23-87

interactions with Cisco Unified Mobility 23-86

WLAN considerations 23-82

jitter 10-31

JTAPI 9-24

K

Key Press Markup Language (KPML) 7-9, 14-15, 14-17

KPML 7-9, 14-15, 14-17

L

LAN infrastructure 3-4

Layer 2 3-4, 10-23

Layer 3 3-4

layers of security 4-4

LBM 13-5, 13-12

LBM Hub 13-5, 13-15

LBR 7-37

LCR 5-21

LDAP 9-11, 16-1, 21-10, 27-29

LDN 15-6

LEAP 8-29

leased lines 3-37, 10-13, 10-22

lease times for DHCP 3-25

least-cost routing (LCR) 5-21

LEC 15-3, 15-13

LFI 3-37, 3-40, 3-41

Lightweight Access Point Protocol (LWAPP) 3-55

Lightweight Directory Access Protocol (LDAP) 9-11, 16-1, 27-29

Lightweight Directory Services 16-18

Limit Client Power setting on access points 3-64

line appearances 3-51

line speed mismatch 3-42

link efficiency 3-40

link fragmentation and interleaving (LFI) 3-37, 3-40, 3-41

Link Loss Type 6-58

links for call admission control 13-4, 13-5

listed directory number (LDN) 15-6

Live Communications Server 2005 20-42

LLQ 3-37, 3-38

LMHOSTS file 3-23

load balancing 3-31, 6-47, 6-57, 9-23

lobby phone security 4-40

Local Exchange Carrier (LEC) 15-3, 15-13

local failover deployment model 10-35

localization of calling party number 14-56

localized call egress 14-56

localized call ingress 14-54

local route group 14-51

Location and Link Management Cluster 13-20

locations

common 13-17

defined 13-4

enhanced 13-4

for video endpoints 13-43

maxiumum number 27-14

shadow location 13-19

shared 13-17

Locations Bandwidth Manager (LBM) 13-5, 13-12

Locations Bandwidth Manager Hub 13-5, 13-15

logical partitioning 14-53, 14-85

loop start 8-8

lossy, Link Loss Type 6-58

low bit-rate (LBR) codecs 7-37

low-latency queuing (LLQ) 3-37, 3-38

LWAPP 3-55

Lync 21-23

M

MAC address 4-8

manipulation of digits 14-24

Master Street Address Guide (MSAG) 15-3

maximum simultaneous calls 27-6

MCM 6-56

Mean Opinion Score (MOS) 29-7

media awareness 3-86

Media Gateway Control Protocol (MGCP) 5-4

Medianet 3-77

media resource group (MRG) 7-34

media resource group list (MRGL) 7-34

Media Resource Manager (MRM) 7-2

media resources

architecture 7-2

capacity planning 7-30, 27-28

deployment models 7-37

described 7-1

design guidelines 7-34

for local failover 10-40

hardware and software capacities 7-30

high availability 7-34, 7-36

PVDM 7-30

PVDM3 7-31

security 4-31

server 9-8

voice quality 7-39

MediaSense 25-4

media server 22-33

Media Services Interface (MSI) 3-86

Media Services Proxy (MSP) 3-87

Media Streaming Application 7-4, 7-15, 7-16, 11-15, 27-28

media termination point (MTP)

conference bridges 7-15

described 7-8

types 7-15

uses 6-62

with H.323 trunk 6-52

with SIP trunk 6-7, 6-23

Mediatrace 3-81

MeetingPlace 22-31

MeetingPlace Express Media Server (EMS) 22-33

megacluster 9-30, 10-3, 27-30

memory usage 27-4

Message Waiting Indicator (MWI) 19-23

messaging

bandwidth management 19-30

centralized 19-5, 19-7, 19-15, 19-22

Cisco Unity 19-1

combined deployment models 19-14

deployment models 19-4

distributed 19-5, 19-11, 19-17

failover 19-18, 19-19

redundancy 19-18

system components 19-2

metadata 3-87

MGCP 5-4

Microsoft Active Directory (AD) 16-9, 16-14, 16-16, 16-22

Microsoft Active Directory Application Mode (ADAM) 16-11, 16-27

Microsoft Communications Server 20-42

Microsoft Lync 21-23, 27-19

Microsoft OCS 22-56

Microsoft Office Communicator 20-42, 21-2

Microsoft ViewMail for Outlook (VMO) 19-5

mid-call fallback 4-28

mid-call features 4-28, 23-41, 23-72

migration

to Cisco Collaboration System 28-1

to Enhanced Locations CAC 13-35

to Unified CM 28-1

MISTP 3-5

MLP 3-37

MLPP 7-16

MLTS 15-2

Mobile Connect

architecture 23-46

described 23-34, 23-38

desk phone pickup 23-39

functionality 23-38

redundancy 23-47

remote destination phone pickup 23-40

voicemail 23-44

mobile endpoints 8-32

Mobile Voice Access

access numbers 23-54

architecture 23-55

described 23-35, 23-48

functionality 23-49

hairpinning 23-50

IVR VoiceXML gateway 23-49

number blocking 23-53

redundancy 23-56

Mobility

applications 23-1

clients and devices 23-64

described 23-1, 23-57

dial plan 23-70

emergency services 23-71

guidelines for deploying 23-61

integration with presence 20-38

softkey method of call hand-out 23-80

voicemail avoidance 23-44

modeling of computer systems 27-4

models for deployments ( see deployment models)

models for PSTN connections 6-68

modems, gateway support for 5-4, 5-22

MoH 7-18, 10-40, 27-29

monitoring calls 25-1

MOS 29-7

moves, adds, and changes 15-7

MPLS 3-33, 3-37, 10-13, 10-22

MPLS cloud 13-38

MRG 7-34

MRGL 7-34

MRM 7-2

MSAG 15-3

MSI 3-86

MSP 3-87

MTP

conference bridges 7-15

described 7-8

hardware resources 7-15

software resources 7-15

types 7-15

uses 6-62

with H.323 trunk 6-52

with SIP trunk 6-7, 6-23

multicast music on hold 7-18, 7-23, 7-26, 7-40, 7-42, 7-46

multicast traffic on WLAN 3-63

multicast voice messages 18-48

multichannel support 24-6

multi-forest LDAP synchronization 16-18

Multilevel Precedence Preemption (MLPP) 7-16

multi-line telephone system (MLTS) 15-2

Multilink Point-to-Point Protocol (MLP) 3-37

Multimedia Conference Manager (MCM) 6-56

multipath distortion 3-62

Multiple Instance Spanning Tree Protocol (MISTP) 3-5

multiple Unified CM servers 19-22

Multiprotocol Label Switching (MPLS) 3-33, 3-37, 10-13, 10-22

multipurpose video endpoints 8-19

multisite deployment model

with centralized call processing 7-37, 7-45, 10-10, 24-7, 29-26

with distributed call processing 7-38, 7-49, 10-21, 24-9, 29-28

music on hold (MoH) 7-18, 10-40, 27-29

MWI 19-23

MX Series video endpoints 8-19

N

NAM 29-10

Named Telephony Event (NTE) 5-7, 7-9

NAT 4-30

National Emergency Number Association (NENA) 15-10, 15-23

native interoperability for video 13-42

native transcoding with Cisco Unity 19-32

NENA 15-10, 15-23

Netscape Directory Server 16-9, 16-15

Network Address Translation (NAT) 4-30

Network Analysis Module (NAM) 29-10

network hold 7-20

network infrastructure

access layer 3-5

core layer 3-12

distribution layer 3-10

high availability 3-4

LAN 3-4

network management 29-4

requirements 3-1

roles 3-3

routed access layer 3-7

security 4-5

voice over wireless LAN (WLAN) 23-67

WAN 3-33

wireless LAN 23-67

WLAN 3-54

network management 24-18, 29-1

network services 3-23

Network Time Protocol (NTP) 3-33

Network Transmission Loss Plan (NTLP) 5-16

network virtualization 4-42

Nexus 1000V Switch 3-20

NIC teaming 9-17

NM-HD-1V/2V/2VE module 7-7, 7-15

NM-HDV2 module 7-7, 7-15, 11-15

NM-HDV module 7-7

non-fallback mode 7-46

non-gatekeeper controlled intercluster trunks 6-39

normalization

of aliases 14-69

of calling party numbers 6-27

normalization scripts 6-15

NPA 14-74

NTE 5-7, 7-9

NTLP 5-16

NTP 3-33

number blocking 23-53

Numbering Plan Area (NPA) 14-74

number transformations 14-51, 14-52

numeric URI 14-44, 14-46

O

OCS 22-56

Office Communications Server 2007 20-42

Office Communicator Server (OCS) 22-56

Office Communicator Web Access (CWA) 22-56

offpath deployment of IME-enabled ASA 4-27

off-premises endpoints 15-17

on-premises deployment model 21-13

open authentication 8-29

Open Shortest Path First (OSPF) 4-25

Open Virtualization Archives (OVA) 9-29, 9-33

operations and serviceability layer 26-1

Option 150 3-24, 3-25

OSPF 4-25

outbound calls 5-18, 6-57

Outlook Web Access Calendar 20-35

OVA templates 9-29, 9-33

overlap

of channels 3-61

receiving 14-27

sending 14-27

oversubscription of a link 3-43

P

packets

delay 10-31, 10-33

headers 3-45

jitter 10-31

loss of 10-31

Paging Server 18-48

paging systems 8-9

parallel cutover 28-3

parameters for Device Mobility 23-18

partial caller ID matching 23-55

partitions 14-37, 14-38, 14-53, 14-85

passive-interface command 3-12

paths for call admission control 13-4

PCAP 20-44

PC port on IP phone 4-16

performance

call rate 9-1

designing for 27-9

modeling 27-4

of call processing servers 9-28

of Extension Mobility 18-18

of presence servers 20-18

of Unified CM Assistant 18-27

of WebDialer 18-41

overload on gateways 27-35

tuning of gateways 27-35

Performance Monitor 3-79

performance testing 27-3

persistent chat 20-32

personal video endpoints 8-16

phased migration 28-3

phone books 29-21

Phone Control and Presence (PCAP) 20-44

phones

3900 Series 8-12

6900 Series 8-10

7900 Series 8-9

8800 Series 8-11

8900 Series 8-11, 8-17

9900 Series 8-11, 8-17

Attendant Console 18-43

authentication and encryption 4-19

call pickup at desk phone 23-39

capacity planning 8-39

design considerations 8-39

desktop IP models 8-9

dual-mode 23-64, 23-88

energy conservation 3-13

Extension Mobility 18-8

firmware upgrades 8-13

high availability 8-37

IP Phone Services 18-2

mid-call features 23-41

PC port 4-16

Power Save mode 3-14

Power Save Plus mode 3-14

remote destination call pickup 23-40

roaming 3-61

SCCP 14-15

secure mode 18-15

security 4-16, 4-40

services 18-2, 27-25

settings 4-18

SIP 8-36, 14-15, 14-17

software-based 8-25

Type-A 14-15

Type-B 14-17

Unified Communications Manager Assistant 18-20

user input 14-15, 14-17

web access 4-18

WebDialer 18-34

wireless 8-28

Wireless IP Phone 7921G 8-28

Wireless IP Phone 7925G 8-28

Wireless IP Phone 7925G-EX 8-28

Wireless IP Phone 7926G 8-28

physical security 4-5

ping utility 10-33

PIX 4-23, 4-32

plain old telephone service (POTS) 15-7

platforms 9-4

PoE 3-13, 8-14, 21-30

policy

for network security 4-2

for presence 20-8

polling model 20-40

PortFast 3-7

ports

access 4-10

for integration of Cisco Unity with Unified CM 19-39, 19-41

on the IP phone 4-16

security 4-7

POTS 15-7

Power over Ethernet (PoE) 3-13, 8-14, 21-30

Power Save mode 3-14

Power Save Plus mode 3-14

precedence settings for network traffic 3-4, 3-38

prefixes

for access code 14-74

service 5-18

presence

calendar integration 20-34

call history 20-8

capacity planning 27-44

clustering over the WAN 20-22

clusters 20-10

components 20-3

deployment models 20-14, 20-18

described 20-1, 20-2

end user 20-4

Exchange Web Services Calendar integration 20-37

federation 20-23

groups 20-8

guidelines 20-9

IBM Lotus Sametime 20-44

instant messaging storage requirements 20-32

integration with third-party applications 20-42

interactions between components 20-18

message archiving and compliance 20-31

Microsoft Communications Server 20-42

migration 20-29

mobility integration 20-38

Outlook Web Access Calendar integration 20-35

policy 20-8

polling model 20-40

presentity 20-2

protocol interfaces 20-40

real-time eventing model 20-39

SCCP 20-7

server guidelines 20-41

server performance 20-18

server redundancy 20-13

servers 20-9

server synchronization 20-10

SIP 20-5

speed dial 20-7

SUBSCRIBE calling search space 20-8

synchronization of servers 20-10

Third-Party Open API 20-38

Unified CM 20-5

presentity 20-2

preservation of calls 5-11

PRI 15-6

primary extension 20-4

Primary Rate Interface (PRI) 15-6

Prime Collaboration 27-46, 29-2

Prime Collaboration Analytics 29-13

Prime compliance 29-1

prioritization of traffic 3-38

Private Internet Exchange (PIX) 4-23, 4-32

Private Switch ALI 15-3

privileges for making calls 14-37

progress_ind alert enable 8 command 15-15

propagation of database 9-11

Protocol Auto Detect 6-55

protocols

ARP 3-64, 4-13

BFD 22-10

BGP 22-10

CAPWP 3-55

CDP 4-6

cRTP 3-37, 3-40

DHCP 3-24, 4-11, 4-12, 4-13

for SIP trunks 6-25

GARP 4-9, 4-13

GKTMP 6-56

GLBP 3-10

GUP 6-47

H.225 6-47, 6-55

H.323 4-33, 5-4, 6-3, 6-38, 6-52, 9-41

HSRP 3-10, 10-23

IPSec 10-13, 10-22

LDAP 9-11, 16-1, 27-29

LWAPP 3-55

MGCP 5-4

MISTP 3-5

MLP 3-37

NTP 3-33

RCP 4-14

RIP 4-25

routing 3-12

RSTP 3-5, 3-7

RSVP 3-34, 13-3

RTP 10-23

SCCP 5-4, 7-10, 7-23, 14-15, 20-7

SDP 6-21

SIMPLE 20-9

SIP 5-7, 5-12, 6-3, 6-6, 6-7, 7-16, 7-26, 8-36, 9-45, 10-23, 14-15, 14-17, 14-19, 20-5

SMTP 19-28

SNMP 15-7

SOAP 20-10

SRTP 3-45, 4-19, 6-26

STP 3-7

TFTP 3-25, 3-28, 9-6, 9-24

TLS 4-19

UDP 6-47, 10-23

VPIM 19-28

VRRP 3-10

provisioning servers 9-28

proxy

Cisco Unified SIP Proxy 6-67

line mode with Unified CM Assistant 18-21

PSAP 15-2, 15-11, 15-18

PSTN

911 calls 15-2

access to remote sites 10-13, 10-22

connection models 6-68

destination number 14-73

mid-call fallback 4-28

traffic patterns 27-33

trunks 6-64

voice over the PSTN (VoPSTN) 10-20

public safety answering point (PSAP) 15-2, 15-11, 15-18

Public Switched Telephone Network (PSTN) 6-64, 10-13, 10-22, 14-73, 15-2

publisher server 9-7, 10-33

PVDM 7-30

PVDM2 11-15

PVDM3 7-31, 11-15

Q

QBE 9-35, 19-23

QBSS 3-65, 3-68

QoS

for analog endpoints 8-9

for Cisco Unified Computing System (UCS) 3-19

for contact center 24-13

for desk phones 8-14

for LAN 3-15

for mobile clients and devices 23-68

for mobile endpoints 8-34

for music on hold 7-43

for security 4-21

for software-based endpoints 8-26

for Unified CM Assistant 18-33

for video 8-24, 13-42

for video endpoints 8-20

for WAN 3-33, 3-37

for wireless endpoints 8-31

for wireless LAN 3-66

QoS Basic Service Set (QBSS) 3-65, 3-68

QSIG 6-56, 28-4

Quality of Service (QoS)

for analog endpoints 8-9

for Cisco Unified Computing System (UCS) 3-19

for contact center 24-13

for desk phones 8-14

for LAN 3-15

for mobile clients and devices 23-68

for mobile endpoints 8-34

for music on hold 7-43

for security 4-21

for software-based endpoints 8-26

for Unified CM Assistant 18-33

for video 8-24, 13-42

for video endpoints 8-20

for WAN 3-33, 3-37

for wireless endpoints 8-31

for wireless LAN 3-66

quality of voice transmissions 7-39

queue depth 3-52

queuing of voice traffic 3-18, 3-68

Quick Buffer Encoding (QBE) 9-35, 19-23

Quick Set Series video endpoints 8-19

quiescent traffic 3-53

R

radio frequency (RF) 8-29

Rapid Spanning Tree Protocol (RSTP) 3-5, 3-7

RAS 6-47

rate of error 10-34

RBOC 15-3

RCC 20-9, 20-42

RCP 4-14

RDNIS 19-8

real-time eventing model 20-39

Real Time Monitoring Tool (RTMT) 16-2

Real-Time Transport Protocol (RTP) 10-23

recording

and silent monitoring 24-6, 25-3

calls 25-1

MediaSense 25-4

SPAN method 25-2

Redirected Dialed Number Information Service (RDNIS) 19-8

Redirector servlet 18-36

redundancy

call processing 9-18

cluster configurations 9-20

Extension Mobility 18-16

for messaging 19-18

for Mobile Connect 23-47

for Mobile Voice Access 23-56

for presence servers 20-13

for remote sites 10-14

for trunks 6-47

for Unified CM Assistant 18-24

gateway support for 5-4, 5-11

IP Phone Services 18-6

load balancing 9-23

TFTP services 3-31

WebDialer 18-40

Refer-passthrough script 6-15

Regional Bell Operating Company (RBOC) 15-3

regions

for call admission control 13-10, 13-11

maximum number 27-14

Registration Admission Status (RAS) 6-47

Remote Call Control (RCC) 20-9, 20-42

Remote Copy Protocol (RCP) 4-14

remote destination

caller ID matching 23-54

phone pickup 23-40, 23-53

profile 23-57

Remote Device 9-34

remote enterprise mobility 23-26

Remote Expert Solution 24-17

remote failover deployment model 10-41

Remote Monitoring (RMON) 29-10

remote site survivability 10-14

re-packetization of a stream 7-9

replication network 13-15

replication of database 9-11

Representational State Transfer (REST) 20-38

request for bandwidth 6-56

rerouting calling search space 23-57

resilience 6-47, 9-1

Resource Reservation Protocol (RSVP) 3-34, 13-3

REST 20-38

restrictions for

Extension Mobility 18-19

IP Phone Services 18-8

Unified CM Assistant 18-29

WebDialer 18-42

RF 8-29

RFC 2833 5-7, 7-9

rich media conferencing 11-1

Ring All Shared Lines 23-59

RIP 4-25

RMON 29-10

roaming 3-61

Roaming Sensitive Settings 23-18

rogue

DHCP server 4-11

network extensions 4-10

roles in the network infrastructure 3-3

root guard 3-7

round-trip time (RTT) 10-33, 10-36

Routed Access Layer 3-7

routed ASA firewall 4-25

routers

access control list (ACL) 4-22

branch office 7-46

flash 7-46

roles and features 3-3

selective for E911 15-4

routes

filters 14-26

group devices 14-29

groups 14-27, 14-29

lists 14-28

patterns 14-21, 14-25

selection of 14-76

routing

calling line ID 14-27

calls 14-21, 23-69

digit manipulation 14-27

inbound calls 5-17

inter-VLAN 8-21, 8-27

least-cost 5-21

outbound calls 5-18

protocols 3-12

time-of-day (ToD) 14-84

Routing Information Protocol (RIP) 4-25

RSTP 3-5, 3-7

RSVP

described 13-3

WAN infrastructure 3-34

RTMT 16-2, 29-22

RTP 10-23

RTT 10-33, 10-36

S

SaaS 22-5

SAF

architecture 10-49

autonomous systems 3-75

Client 3-72

described 3-69, 10-49

Forwarder 3-70

security 4-34

split horizon 3-76

Sametime 21-26

SAN 10-46, 10-47

scalability of

IP Phone Services 18-7

Unified CM 9-1

scavenger class traffic 3-40

SCCP

DTMF signaling 7-10

gateway support for 5-4

music on hold (MoH) 7-23

phones 14-15

presence 20-7

user input on phones 14-15

schema 16-1

SDK 16-3

SDP 6-21

search base for directories 16-12

Section 255 8-6

Section 508 8-6

Secure Mobility Client 8-33

secure mode for phones 18-15

Secure Real-time Transport Protocol (SRTP) 4-19

secure remote enterprise attachment 8-15, 8-22, 8-27, 8-34

Secure RTP (SRTP) 6-26

security

access control list (ACL) 4-22

Cisco Unified Border Element 4-35

conferences 4-34, 11-5, 11-14

configuration example 4-40

data center 4-31

DHCP Snooping 4-11

DHCP starvation attack 4-12

directories 16-15

endpoints 4-16

Extension Mobility 18-14

firewalls 4-23, 4-41

gateways 4-31

infrastructure 4-5

in general 4-1, 4-2

intracluster communications 9-13

IPv6 addressing 4-6

layers 4-4

lobby phone example 4-40

MAC CAM flooding 4-8

media resources 4-31

PC port on the phone 4-16

phones 4-16

phone settings 4-18

physical access 4-5

policy 4-2

QoS 4-21

rogue network extensions 4-10

servers 4-38, 4-39

Service Advertisement Framework (SAF) 4-34

switch port 4-7

voice VLAN 4-17

VPN clients 4-21

web access 4-18

WebEx 20-48

Security Enhanced Linux (SELinux) 4-39

selecting the proper route 14-76

selective router 15-3, 15-4

SELinux 4-39

sending multicast voice messages 18-48

Sequenced Routing Update Protocol (SRTP) 3-45

servers

capacity planning 9-28, 27-14

clusters 9-6, 20-10

co-located 3-26

co-resident DHCP 3-27

co-resident MoH 7-32

CTI Manager 9-24

data center 3-12

farm 3-12

for DHCP 3-27

for media resources 7-1

for music on hold 7-32

for presence 20-9

multiple Unified CM servers 19-22

paging server 18-48

performance 9-28, 20-18

publisher 9-7, 10-33

redundancy 20-13

security 4-38, 4-39

standalone 3-27, 7-32

subscriber 9-7

synchronization of 20-10

TFTP 9-7, 9-24

types 9-5

Service Advertisement Framework (SAF)

architecture 10-49

autonomous systems 3-75

Client 3-72

described 3-69, 10-49

Forwarder 3-70

security 4-34

split horizon 3-76

Service Inter-Working (SIW) 3-37, 10-13, 10-22

services

for collaboration 22-1

for IP phones 18-2

prefix 5-18

supplementary 5-4

within a cluster 9-6

service set identifier (SSID) 3-61, 3-64

servlet for

Redirector 18-36

WebDialer 18-35

Session Description Protocol (SDP) 6-21

Session Initiation Protocol (SIP)

annunciator 7-16

delayed offer 6-21

dial rules 14-19

early offer 6-21

for distributed call processing 10-23

for interoperability of Unified CM and Unified CME 9-45

gateways 5-12

gateway support for 5-7

music on hold (MoH) 7-26

phones 8-36, 14-15, 14-17

presence 20-5

trunks 6-3, 6-6, 6-7

Type-A phones 14-15

Type-B phones 14-17

Session Management Edition (SME) 10-23, 10-24, 13-45, 25-8

settings for IP phones 4-18

shadow location 13-19

shaping traffic 3-42

shared

line appearances 3-51, 15-18

line mode with Unified CM Assistant 18-22

locations 13-17

signaling encryption 3-50, 3-51

signal strength 5-16

silent monitoring and recording of calls 24-6, 25-3

SIMPLE 20-9

Simple Mail Transfer Protocol (SMTP) 19-28

Simple Network Management Protocol (SNMP) 15-7

Simple Object Access Protocol (SOAP) 20-10

simplified configuration for mobile client users 23-76

single-cluster deployment 20-18

single data center 4-43

single inbox 19-43

Single Number Reach ( see Mobile Connect)

Single Sign On (SSO) 4-38, 20-46, 22-25

single site

deployment model 7-37, 7-45, 10-9, 24-7, 29-24

messaging model 19-5

Singlewire InformaCast 18-48

SIP

annunciator 7-16

calling party number normalization 6-27

delayed offer 6-21

design considerations 6-29

dial rules 14-19

DTMF Relay 7-10

Early Offer 6-21

for distributed call processing 10-23

for interoperability of Unified CM and Unified CME 9-45

gateways 5-12

gateway support for 5-7

high availability of trunks 6-19

MTP requirements 7-11

music on hold (MoH) 7-26

phones 8-36, 14-15, 14-17

presence 20-5

proxy 6-67

route pattern 14-28

routing requests 14-44

transport protocols 6-25

trunks 6-3, 6-6, 6-7

Type-A phones 14-15

Type-B phones 14-17

SIP for Instant Messaging and Presence Leveraging Extensions (SIMPLE) 20-9

site-based design 10-5

site survey for wireless network 8-29

SIW 3-37, 10-13, 10-22

sizing

Cisco Jabber clients 27-16

design and deployment considerations 27-1

factors to consider 27-9

methodology 27-2

tool 9-28, 27-10, 27-13

Unified CM servers 9-28

Skinny Client Control Protocol (SCCP)

DTMF signaling 7-10

gateway support for 5-4

music on hold (MoH) 7-23

phones 14-15

presence 20-7

user input on phones 14-15

SME 10-23, 10-24, 13-45, 25-8, 27-11

SMTP 19-28

sn attribute 16-9

SNMP 15-7

snooping 4-11

SOAP 20-10

social media 22-51

SocialMiner 24-5

softphone mode (audio on computer) 8-25, 21-6

software

audio conferencing bridge 11-15

endpoints 8-25

media resource capacities 7-30

MTP resources 7-15

software as a service (SaaS) 22-5

Software Development Kit (SDK) 16-3

SPAN 25-2

Spanning Tree Protocol (STP) 3-7

speed dial presence 20-7

split horizon 3-76

SRST 7-46, 7-48, 8-15, 8-21, 8-27, 8-31, 8-35, 8-36, 9-20, 10-13, 10-14, 10-17, 10-18, 15-4, 19-9, 19-13

SRST Manager 10-19

SRSV 19-8

SRTP 3-45, 4-19

SSID 3-61, 3-64

SSO 20-46, 22-25

standalone analog gateways 8-7

standalone server 3-27, 7-32

static ANI interface 15-11

static memory 27-4

stealth firewall 4-26

storage area networking (SAN) 10-46, 10-47

STP 3-7

SUBSCRIBE calling search space 20-8

subscriber server 9-7

Sun ONE Directory Server 16-9, 16-15

supplementary services

design considerations 9-44, 9-48

for H.323 endpoints 7-13

on gateways 5-4, 5-8

survey of wireless network 8-29

Survivable Remote Site Telephony (SRST) 7-46, 7-48, 8-15, 8-21, 8-27, 8-31, 8-35, 8-36, 9-20, 10-13, 10-14, 10-17, 10-18, 15-4, 19-9, 19-13

Survivable Remote Site Telephony (SRST) Manager 10-19

Survivable Remote Site Voicemail (SRSV) 19-8

Switched Port Analyzer (SPAN) 25-2

switches

port security 4-7

roles and features 3-3

SX Quick Set Series video endpoints 8-19

synchronization of

directories 16-9

presence servers 20-10

Unified CM database 16-28

system memory 27-5

T

Tail End Hop Off (TEHO) 14-68

TAPI 9-24

TCS 25-8

TDM gateways 5-2

TEHO 14-68

Telecommunications Act 8-6

telephone record and playback (TRaP) 19-5

telephone user interface (TUI) 19-5

Telephony Service Provider (TSP) Audio 22-28

TelePresence

call admission control 13-23

call routing 14-47

deployment models 13-42

dial plan 14-47

endpoints 4-19, 8-18, 8-19, 8-20

interoperability 8-22, 13-42

Quality of Service (QoS) 8-24, 13-42

TelePresence Conductor 11-24, 11-30

TelePresence Content Server (TCS) 25-8

TelePresence ISDN Link 5-3

TelePresence Management Suite (TMS) 8-6, 16-29, 22-24, 29-18

TelePresence Management Suite Extension Booking API (TMSBA) 29-19

TelePresence Management Suite Extension for IBM Lotus Notes (TMSXN) 29-18

TelePresence Management Suite Extension for Microsoft Exchange (TMSXE) 22-24, 29-18

TelePresence Management Suite Provisioning Extension (TMSPE) 22-24, 29-21

Telepresence System Integrator C Series 8-19

TelePresence Video Communication Server ( see also VCS) 8-6

termination of calls 7-4

test calls for 911 15-17

Tested Reference Configuration (TRC) 10-44

TFTP 3-25, 3-28, 9-6, 9-24

third-party

IP phones 8-36

SIP phones 8-36

Third-Party Open API 20-38

third-party XMPP clients 20-50, 21-23

third-party XMPP clients and applications 21-2, 27-19

time-of-day (ToD) routing 14-84

timer control mobile voicemail avoidance 23-44

timers for call signaling 5-15

time synchronization 3-33

TLS 4-19

TMS 8-6, 16-29, 22-24, 29-18

TMSBA 29-19

TMSPE 22-24, 29-21

TMSXE 22-24, 29-18

TMSXN 29-18

ToD 14-84

topology for call admission control 13-37

TPC 3-61

tracking domain 15-21, 15-22

traffic

bearer traffic 3-45

call control 3-49, 3-53

call-related 3-53

classification 3-4, 3-16, 3-67

conferencing and collaboration 27-8

contact centers 27-7

engineering 27-5, 27-7

planning for Unified MeetingPlace 22-50

planning for WebEx 22-13

prioritization 3-38

provisioning for 3-45

PSTN traffic patterns 27-33

queuing 3-18, 3-68

quiescent 3-53

shaping 3-42

video bearer traffic 3-48

video calls 27-8

voice bearer traffic 3-45, 27-7

voice calls 27-7

transcoding

Cisco Unity 19-32

described 7-6

hardware resources 7-7

resources 7-7

transformations

caller ID 23-61

of calling and called numbers 14-51, 14-52

translation of digits 14-24, 21-7

translation patterns 14-24, 21-7

Transmit Power Control (TPC) 3-61

transparency scripts 6-15

transparent ASA firewall 4-26

Transport Layer Security (TLS) 4-19

TRaP 19-5

TRC 10-44

Trivial File Transfer Protocol (TFTP) 3-25, 3-28, 9-6, 9-24

troubleshooting for clustering over the WAN 10-34

TRP 3-18, 4-44, 7-16

trunks

architecture 6-2

capacity planning 6-63

comparing H.323 and SIP 6-3

described 6-1

emergency services 6-62

features supported 6-3

H.225 6-47, 6-55

H.323 6-38, 6-52

intercluster, gatekeeper controlled 6-46

intercluster, non-gatekeeper controlled 6-39

load balancing 6-47

PSTN 6-64

redundancy 6-47

SIP 6-6, 6-7, 7-16

to service provider network 6-64

transport protocols 6-25

utilization of 29-11

Trusted Relay Point (TRP) 3-18, 4-44, 7-16

TSP Audio 22-28

TUI 19-5

Tunneled QSIG 6-56

two-stage dialing 23-52, 23-53

TX1300 Series video endpoints 8-20

TX9000 Series video endpoints 8-20

Type-A phones 14-15

Type-B phones 14-17

U

UC Integration for Microsoft Office Communicator 21-2

UCS

high availability 9-25

QoS 3-19

virtualized servers 10-44

UDLD 3-7

UDP 3-40, 6-47, 10-23

UDS 21-10

UN 5-7

unicast call flow 7-25, 7-28

unicast music on hold 7-18, 7-23, 7-42

UniDirectional Link Detection (UDLD) 3-7

Unified Analysis Manager 29-22

Unified Border Element 4-35, 6-65, 25-7

Unified Border Element Phone Proxy 23-30

Unified CCE 24-2

Unified CCMP 24-6

Unified CCX 24-5

Unified CM

call recording and monitoring 25-6

capacity planning 27-13

database synchronization 16-28

groups 10-35, 10-41

H.323 6-53

presence 20-5

sizing tool 9-28

Unified CM Assistant 18-20, 27-26

Unified CME

capacity planning 27-48

design considerations 9-32

distributed call processing 10-23

interoperability with Unified CM 9-41

Unified CM Express (Unified CME)

capacity planning 27-48

design considerations 9-32

distributed call processing 10-23

interoperability with Unified CM 9-41

Unified Communications Management Suite 29-1

Unified Communications Manager Assistant (Unified CM Assistant) 18-20

Unified Communications Manager Real-Time Monitoring Tool (RTMT) 29-22

Unified Communications Sizing Tool 9-28

Unified Communications System

applications and services layer 17-1

call routing layer 12-1

introduction 1-1

operations and serviceability layer 26-1

Unified Computing System (UCS)

fault tolerance 9-17

high availability 9-25

QoS 3-19

virtualized servers 10-44

Unified Contact Center 24-1

Unified Contact Center Enterprise (Unified CCE) 24-2

Unified Contact Center Express (Unified CCX) 24-5

Unified Contact Center Management Portal (Unified CCMP) 24-6

Unified Customer Voice Portal (Unified CVP) 24-4

Unified CVP 24-4

Unified EIM 24-6

Unified E-Mail Interaction Manager (Unified EIM) 24-6

Unified IC 24-6

Unified Intelligence Center (Unified IC) 24-6

Unified MeetingPlace 22-31, 27-39, 27-40

Unified MeetingPlace Express Media Server (EMS) 22-33

unified messaging ( see also messaging) 19-1

Unified Mobility 23-1, 23-36, 23-57, 23-86, 27-20, 27-50

Unified OM 27-46

Unified Operations Manager (Unified OM) 27-46

Unified PM 29-14

Unified Provisioning Manager (Unified PM) 29-14

Unified Reporting 29-23

Unified Service Monitor (Unified SM) 27-47, 29-7

Unified SM 27-47, 29-7

Unified Web Interaction Manager (Unified WIM) 24-6

Unified WIM 24-6

uninterrupted power supplies (UPS) 3-13

Unity 19-1, 19-7, 19-20

Unity Connection 19-7, 19-18

Unity Express 19-23

Unity Telephony Integration Manager (UTIM) 19-39, 19-41

Unsolicited Notify 7-9

Unsolicited SIP Notify (UN) 5-7

UP 3-67

UplinkFast 3-7

UPS 3-13

URI dialing 14-23, 14-44, 14-46

URLs for WebDialer 18-39

user control mobile voicemail avoidance 23-45

User Datagram Protocol (UDP) 3-40, 6-47, 10-23

User Data Service (UDS) 21-10

user hold 7-20

UserID 16-9

user priority (UP) 3-67

users

application users 16-6

directory search base 16-12

end users 16-6

input on phones 14-15, 14-17

User-to-User Information Element (UUIE) 6-55

UTIM 19-39, 19-41

UUIE 6-55

V

V3PN 10-13, 10-22

VAD 27-34

VAF 3-41

variable length on-net dial plan 23-23

VATS 3-43

VCS

call control 8-6

capacity planning 9-31

clustering 9-15

design considerations 9-34

dial plan 14-47

directory integration 16-29

high availability 9-26

integration with Unified CM 14-68

interoperability with Unified CM 9-50

security 4-36

TelePresence Management Suite (TMS) 29-18

VCS Expressway 4-37

VCS-interop script 6-15

VDI 8-35, 21-31, 27-19

vertical markets 24-17

video

bandwidth utilization 13-30

bearer traffic 3-48

call admission control 13-30, 13-42

call recording 25-4

conferences 11-16

deployment models 13-42

endpoints 8-16, 15-16

gateways 5-13

interoperability 7-8, 8-22, 13-42

migration to Unified CM 28-7

over wireless LAN (WLAN) 23-67

Quality of Service (QoS) 8-24, 13-42

rate adaptation and resolution 21-17

traffic characteristics 27-8

traffic classification 3-17

VLAN 4-6

Video Communication Server (VCS)

call control 8-6

capacity planning 9-31

clustering 9-15

design considerations 9-34

dial plan 14-47

directory integration 16-29

high availability 9-26

integration with Unified CM 14-68

interoperability with Unified CM 9-50

security 4-36

TelePresence Management Suite (TMS) 29-18

videoconferencing 27-40

ViewMail for Outlook (VMO) 19-5

Virtual Desktop Infrastructure (VDI) 8-35, 21-31, 27-19

Virtualization Experience Client (VXC) 21-29, 27-19

Virtualization Experience Infrastructure (VXI) 21-29, 27-19

Virtualization Experience Media Engine (VXME) 8-35

virtualization of Cisco Unity Connection 19-30

virtualized servers 10-44, 28-6

virtual LAN (VLAN) 3-5, 3-61

virtual network 4-42

Virtual Private Network (VPN) 4-42, 10-13, 10-22

Virtual Private Network Routing and Forwarding (VRF) 4-42

Virtual Router Redundancy Protocol (VRRP) 3-10

virtual software switches 3-19

virtual tie lines 3-53

visiting cluster 18-15

VLAN

access control list (ACL) 4-22

number of devices per VLAN 3-5

separate VLANs for voice and data 3-61

video 4-6

voice 4-6, 4-17

VMO 19-5

VMware 3-20, 10-44

voice

bandwidth requirements 3-40

bearer traffic 3-45

gateways 5-1, 8-7

port integration 19-39, 19-41

termination 7-4

traffic 27-7

VLAN 4-6, 4-17

voice-activated conference view 11-16

voice activity detection (VAD) 27-34

Voice-Adaptive Fragmentation (VAF) 3-41

Voice-Adaptive Traffic Shaping (VATS) 3-43

Voice and Video Enabled IPSec VPN (V3PN) 10-13, 10-22

voicemail

avoidance 23-44

Cisco Unity 19-1

Cisco Unity Express 19-23, 19-29

for local failover 10-40

mobile users 23-44

networking 19-28

single inbox 19-43

third-party systems 19-47

unified messaging 19-1

with Mobile Connect 23-44

with WebEx Social 22-58

voice messaging 19-1, 27-37

voice over IP (VoIP) 3-45

voice over the PSTN (VoPSTN) 10-20

Voice Profile for Internet Mail (VPIM) 19-28

voice quality 7-39

voice quality monitoring 29-7, 29-10

voice rtp send-recv command 15-15

voice traffic 27-7

VoiceXML (VXML) 23-49, 23-50

VoIP 3-45

VoPSTN 10-20

VPIM 19-28

VPN 4-21, 4-42, 10-13, 10-22

VPN-less secure remote connectivity 23-30

VRF 4-42

VRRP 3-10

vSwitch 3-20

VXC 21-29, 27-19

VXI 21-29, 27-12, 27-19

VXME 8-35

VXML 23-49, 23-50

W

WAN

aggregation router 3-3

infrastructure 3-33

web access from IP phone 4-18

WebDialer 18-34, 27-27

WebEx 22-5, 22-36, 23-68

WebEx Collaboration Cloud 22-5

WebEx Connect 27-18

WebEx Enabled TelePresence 22-22

WebEx Meetings 8-33, 22-9, 23-88

WebEx Meetings Server 22-14

WebEx Messenger 20-45, 22-55

WebEx Messenger Service 21-22

WebEx site 22-33

WebEx Social 22-51, 22-58

weighted fair queuing 3-38

weights for call admission control 13-4

WEP 8-29

what’s new for this release

call admission control 13-2

call processing 9-2

call recording and monitoring 25-1

Cisco Unified Contact Center 24-2

collaboration clients and applications 21-3

conferencing 22-2

deployment models 10-1

dial plan 14-2

emergency services 15-2

endpoints 8-2

gateways 5-2

introduction 1-1

IP Telephony migration options 28-2

LDAP directory integration 16-2

media resources 7-2

mobility applications 23-3

network infrastructure 3-4

network management 29-2

presence 20-2

rich media conferencing 11-2

security 4-2

sizing considerations 27-2

trunks 6-2

Unified CM applications 18-2

voice messaging 19-2

white list 20-49

Wi-Fi Multimedia (WMM) 3-68

Wi-Fi Multimedia Traffic Specification (WMM TSPEC) 3-68

wildcard route pattern 14-26

Windows Internet Naming Service (WINS) 3-27

wink start 8-8

WINS 3-27

Wired Equivalent Privacy (WEP) 8-29

wireless

access points 3-55

endpoints 3-57, 8-28

IP Phone 7921G 8-28

IP Phone 7925G 8-28

IP Phone 7925G-EX 8-28

IP Phone 7926G 8-28

IP phones 8-28

LAN 3-54

LAN controller (WLC) 3-56, 3-65

wireless LAN (WLAN) 3-54, 8-33

WLAN infrastructure 3-54, 8-33

WLC 3-56, 3-65

WMM 3-68

WMM TSPEC 3-68

WS-SVC-CMM-ACT module 7-7

X

XMPP clients 20-50, 21-2, 21-21, 21-23, 27-19

Z

zones for gatekeepers 13-3