Cisco Unified Communications System 9.0 SRND
Index
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Index

Table Of Contents

Symbols - Numerics - A - B - C - D - E - F - G - H - I - J - K - L - M - N - O - P - Q - R - S - T - U - V - W - X - Z

Index

Symbols

! in route patterns 9-96

+dialing 9-13

+E.164 dial plans 9-66

<None> calling search space 23-8

@ in route patterns 9-96

Numerics

1040 Sensor 28-8

1700 Series Routers 17-7, 17-11

2000 Series Virtualization Experience Client 18-21

2800 Series Routers 17-7, 17-11, 17-19, 17-35

2900 Series Routers 17-35

3500 Series Video Gateways 13-27

3800 Series Routers 17-7, 17-11, 17-19, 17-35

3900 Series Routers 17-35

3900 Series SIP Phones 18-6

4000 Series Virtualization Experience Client 18-21

508 conformance 5-51

6000 Series Virtualization Experience Client 18-21

6900 Series Phones 18-5

7900 Series Phones 18-4

7905_7912 dial rules 9-52, 9-90

7921G Wireless IP Phone 18-12

7925G-EX Wireless IP Phone 18-12

7925G Wireless IP Phone 18-12

7926G Wireless IP Phone 18-12

7940_7960_OTHER dial rules 9-52, 9-90

802.1s 3-5

802.1w 3-5, 3-7

802.1X authentication 4-14

802.3af PoE 3-13

8900 Series Phones 18-5, 18-18

9.@ route pattern 9-96

911 calls 9-42, 10-1

9900 Series Phones 18-5, 18-18

A

AA 21-20

AAR

dial plan considerations 9-117

for video calls 12-10, 13-32

for Voice over PSTN 5-19, 5-20

with Cisco Unity 21-8

with globalized destination mask 9-23

with hunt pilot 9-76

abbreviated dialing 9-6

AC 19-43

Accept Audio Codec Preference in Received Offer 14-11, 14-60

access codes 9-10, 9-118, 25-39

access control list (ACL) 4-20, 4-21

accessibility of IP Telephony features 5-51

Access Layer 3-5

access lists for Mobile Connect calls 25-42

access numbers 25-49

access point (AP) 3-54, 3-55, 3-64, 18-12

ACF 9-143

ACL 4-20, 4-21

Active Directory (AD) 16-9, 16-13, 16-16, 16-21

Active Directory Application Mode (ADAM) 16-11, 16-26

Active Directory Lightweight Directory Services (ADLDS) 16-17

AD 16-9, 16-13, 16-16, 16-21

ADAM 16-11, 16-26

Adaptive Security Appliance (ASA) 4-22, 4-31, 11-92

addresses

Admission Request (ARQ) 9-143

flat 25-23

MAC 4-7

resolution 9-143, 9-144

security 4-4, 4-5

Address Resolution Protocol (ARP) 3-64, 4-12

ad-hoc conferences 12-13, 12-15

ADLDS 16-17

Administrative XML Layer (AXL) 28-6

Admission Confirm (ACF) 9-143

Admission Reject (ARJ) 9-143

Admission Request (ARQ) 9-143

advanced formulas for bandwidth calculations 3-51

AFT 10-22

agents for call processing 5-26

Aggregation Services Router (ASR) 22-5

AHT 29-5

ALI 10-3, 10-5, 10-22

ALI Formatting Tool (AFT) 10-22

all trunks busy 10-13

alternate

endpoints 14-56

gatekeeper 8-38, 14-56

analog

gateways 13-8, 13-25, 18-3

interface modules 18-3

standalone gateways 18-3

Analysis Manager 28-19

anchoring calls in the enterprise 25-54

Android 18-16, 25-60, 25-71, 25-75

ANI 10-3, 10-5, 10-6, 10-10, 13-18

Annex M1 14-56

annunciator 17-20

answer supervision 10-14

AnyConnect 25-78

AP 3-54, 3-55, 3-64, 18-12

Apple iOS 18-16

application dialing rules 24-9, 25-50

Application ID for RSVP 11-52, 11-60, 11-72

applications

Attendant Console 19-43

described 19-1

Extension Mobility 19-8, 19-29

for mobile users 25-1

for video telephony 12-36

IP Manager Assistant 19-20

IP Phone Services 19-2

security 4-34

third-party 1-2

Unified Communications Manager Assistant 19-20

WebDialer 19-34

applications and services layer 1-5, 20-1

application users 16-6

architecture

applications and services layer 20-3

call control layer 15-2

call processing 8-2

call routing layer 7-3

Cisco UCIntegration for Microsoft Lync 24-26, 29-26

Cisco UCIntegration for Microsoft Office Communicator 29-26

Cisco Unified Client Services Framework 24-3, 29-23

Cisco Unified Communications Manager Assistant 19-21, 19-22

Cisco Unified Contact Center 26-2

Cisco Unified MeetingPlace 22-22

Cisco Unified Personal Communicator 29-24

Cisco WebEx Connect 29-25

conferencing 22-3

deployment models 5-2

directories 16-6

endpoints 18-2

Enterprise Feature Access 25-51

Extension Mobility 19-9

IP Phone Services 19-2

media resources 17-2

Mobile Connect 25-42

Mobile Voice Access 25-51

mobility clients and devices 25-61

networking layer 2-3

operations and serviceability layer 27-3

presence 23-9

Service Advertisement Framework (SAF) 5-52

trunks 14-2

Unified Communications System 1-3

voice and video over WLAN 3-54

WebDialer 19-35, 19-38

wireless LAN 3-54

area code 9-118

ARJ 9-143

ARP 3-64, 4-12

ARQ 9-143

ASA 4-22, 4-31, 11-92

ASR 22-5

Assistant Console 19-33

Assurance 28-4

asymmetric link between two RSVP-aware routers 11-54

asynchronous H.323 client 12-23, 12-27

Asynchronous Transfer Mode (ATM) 3-38, 5-12, 5-24

ATM 3-38, 5-12, 5-24

Attendant Console (AC) 19-43, 29-35

audio codec preference lists 14-11

audio on computer 18-9, 24-5

audio-only calls 12-10

audio sources 17-44

authentication

database 3-56

of phones 4-17, 18-13

of users 16-8, 16-18

authentication and encryption 4-17

auto-detection 8-44

automated alternate routing (AAR)

dial plan considerations 9-117

for video calls 12-10, 13-32

for Voice over PSTN 5-19, 5-20

with Cisco Unity 21-8

with globalized destination mask 9-23

with hunt pilot 9-76

automated attendant (AA) 21-20

Automatic Location Identification (ALI) 10-5, 10-22

Automatic Location Identifier (ALI) 10-3

Automatic Number Identification (ANI) 10-5, 10-6, 10-10, 13-18

automatic number identification (ANI) 10-3

autonomous systems 3-75

average hold time (AHT) 29-5

AXL 28-6

B

BackboneFast 3-7

bandwidth

advanced formulas 3-51

best-effort 3-37

call control traffic 3-49, 3-51, 3-53

consumption 3-45, 3-47, 11-62

for Cisco Unity 21-28

for conferencing 22-10, 22-44

for contact center 26-12

for RSVP 11-58, 11-62

for shared line appearances 3-52

for Unified MeetingPlace 22-44

for virtual tie lines 3-53

for WebEx 22-10

general rule 5-34

guaranteed 3-36

management of 11-40

provisioning 3-19, 3-36, 3-45, 11-62

request for 14-56

requirements for call admission control 11-17

requirements for gatekeepers 11-40

voice class requirements 3-41

B-Channel 13-34

beacons 3-65

Bearer Capabilities Information Element (bearer-caps) 13-37

bearer-caps command 13-37

bearer traffic 3-46, 11-58

best-effort bandwidth 3-37

best practices for

centralized call processing 5-13

Cisco Unified Border Element 8-50

Cisco Unified Communications Manager Express (UnifiedCME) 8-46

Cisco Unity 21-28

Cisco Unity Connection 21-28

Cisco Unity Express (CUE) 21-42

distributed call processing 5-25

fax support 13-21

LDAP synchronization 16-15

line/device approach to building classes of service 9-62

modem support 13-24

music on hold 17-43

RSVP 11-57

single-site deployment 5-9

voice messaging 21-28

WAN design 3-34

BFCP 11-67

BHCA 5-39, 9-78, 13-2, 29-4, 29-15, 29-28

BHCC 9-78, 29-4

bill-to number (BTN) 10-5

Binary Flow Control Protocol (BFCP) 11-67

binding of channels 13-34

BlackBerry 18-16

blade servers 5-47

blended identity 9-83

BLF 23-7

blocking factor 29-5

blocking numbers 25-49

Bluetooth 3-63, 18-14

bootstrap server 5-76

border element 8-50, 14-63

BPDU 3-7

branch office router 17-49

bridge protocol data unit (BPDU) 3-7

Bring Your Own Device (BYOD) Infrastructure 25-70

B-Series Blade Server 5-47, 5-49

BTN 10-5

bump in the wire 4-24

bundled interfaces 11-56

bursting 3-43

bursty traffic 13-2, 29-5

Business Edition 8-2, 8-4, 8-24, 8-27, 8-28, 25-58, 29-15, 29-18

Business Edition3000 5-12, 5-16, 8-4, 9-156

Business Edition5000 29-17

Business Edition6000 5-45

busy hour 29-4

busy hour call attempts (BHCA) 5-39, 9-78, 13-2, 29-4, 29-15, 29-28

busy hour call completions (BHCC) 9-78, 29-4

busy lamp field (BLF) 23-7

busy-out channels 13-34

BYOD 25-70

C

CAC (see call admission control)

calendar integration for presence 23-31

call admission control

bandwidth management 11-40

bandwidth requirements 11-17

centralized call processing 11-99

components 11-12

described 11-1

design considerations 11-93

dual data center 11-93

effective path 11-12

elements 11-12

enhanced locations 11-12

example bandwidth deductions per call 11-34

for contact center 26-13

for music on hold 17-46

for Session Management Edition (SME) 11-117

for TelePresence 11-32, 11-109

for video 11-109

gatekeeper 8-37, 9-141, 11-40

links 11-12, 11-13

locations 11-110

migration from static locations to RSVP 11-70

migration to Enhanced Locations CAC 11-38

moving devices to a new location 10-15, 25-15

MPLS 11-11

MPLS cloud 11-94

paths 11-12

regions 11-18, 11-19, 12-6

RSVP-enabled locations 11-62

RSVP for video calls 11-112

RSVP ingress 11-53

SIP trunks 11-33

topologies 11-93

topology-aware 11-7

topology-unaware 11-3

weights 11-12

call anchoring 25-54

callback

for emergency services 10-11, 10-16

from the PSAP 10-11, 10-16

call center 26-1

Call Control Discovery (CCD) 5-52, 9-24

call control layer 1-4, 15-1

call control traffic 3-49, 3-53

call detail record (CDR) 5-36, 28-9

caller ID matching 25-50, 25-51, 25-54

caller ID transformations 25-57

call flows

multicast music on hold 17-27, 17-30

music on hold 17-27, 17-30

unicast music on hold 17-29, 17-32

Call Forward Unregistered (CFUR) 9-23

call hand-in 25-68

call handoff 25-68, 25-72

call hand-out 25-68, 25-72

calling line ID (CLID) 9-97, 13-18

calling party number

globalization 9-17

localization 9-20

normalization 14-27

calling party number (CPN) 10-5

calling privileges 9-110, 9-150

calling restrictions 9-110, 9-150

calling search spaces 9-61, 9-110, 9-112, 23-8, 25-53

call management record (CMR) 5-36, 28-9

call processing

agents 5-26

architecture 8-2

capacity planning 8-24

centralized 5-9, 11-99, 21-7, 21-8, 26-7, 28-23

design considerations 8-28

distributed 5-23, 26-8, 28-25

guidelines 8-1

hardware platforms 8-3

high availability 8-14

mixed deployments 11-104

redundancy 8-16, 13-9

subscriber server 8-7, 8-8

with gatekeeper 8-37

call-related traffic 3-53

call routing

architectural layer 1-4, 7-1

for emergency calls 10-21

inbound 25-64

outbound 25-65

calls

911 10-1

audio-only 12-10

classification of 9-98

coverage of 9-75

emergency 9-42, 10-1

forwarding 9-65, 9-113

H.323 14-55

history 23-7

hold 17-24

inbound 9-42, 9-49, 13-29, 13-35

load balancing 14-57

music on hold 17-21

outbound 9-42, 9-46, 13-31, 13-36, 14-57

per second (cps) 13-2

pickup at desk phone 25-35

pickup at remote destination phone 25-36

preservation of 13-15

privileges 9-110

restrictions 9-150

routing 9-93, 9-138, 9-141, 10-21, 13-29, 13-31

scenarios 12-10

signaling 13-36, 13-37

simultaneous 13-2

types supported 12-4

within a cluster 9-42, 9-45

calls per second (cps) 29-4

CAM 4-7

CAMA 10-6

campus

access switch 3-3

deployment model 5-7

infrastructure requirements 3-1

campus deployment model 28-21

cancellation of echo 13-23

CanMapAlias 14-56

capacity planning

applications and serviceability layer 20-5

Attendant Console 19-46, 29-35

Business Edition 8-27, 29-15

by product 29-14

call control layer 15-4

call processing 8-24

call routing layer 7-5

call traffic 29-28

Cisco IM and Presence 29-53

Cisco mobility clients and devices 25-79

Cisco Prime Unified Operations Manager (UnifiedOM) 29-55

Cisco Prime Unified Service Monitor (UnifiedSM) 29-56

Cisco UC Integration for Microsoft Lync 24-28, 29-26

Cisco Unified Client Services Framework 24-10, 29-23

Cisco Unified Communications Manager Express (UnifiedCME) 29-15

Cisco Unified Personal Communicator 29-24

Cisco WebEx Connect 29-25

Cisco WebEx Messenger service 24-23

clusters 29-20

codecs 29-43

collaboration clients and applications 29-23

conferencing 29-47

contact center 26-15

CTI applicaitons 29-30

CTI applications 8-34

definition of terms 29-4

deployment models 5-3

design and deployment considerations 29-1

dial plan 9-4, 29-29

emergency services 29-40

endpoints 18-23, 29-22

Express Media Server (EMS) 29-50

Extension Mobility 19-18, 29-32

factors to consider 29-2

gateways 29-40

IME-enabled ASA 4-29

instant messaging storage requirements 23-30

Intercompany Media Engine (IME) 5-83, 29-39

IP Phone Services 19-7

LDAP directory integration 29-37

locations 29-21

media resources 17-34, 29-35

media server 29-51

megacluster 29-38

Mobile Communicator 29-26

music on hold 17-36, 17-38

music on hold (MoH) 29-36

networking layer 2-4

operations and serviceability layer 27-4

performance overload 29-44

performance tuning 29-44

phones 18-23

presence 29-53

regions 29-21

servers 29-20

Session Management Edition (SME) 29-38

sizing tools 29-3

tools 8-25, 29-3

trunks 14-63

UnifiedCM 29-19

UnifiedCM Assistant 19-27, 29-34

UnifiedCM servers 8-25

Unified Communications Management Suite 29-55

Unified MeetingPlace 22-44, 29-48, 29-49

Unified Mobile Communicator 29-26

Unified Mobility 25-58, 29-27

videoconferencing 29-49

Virtualization Experience Clients (VXC) 24-31, 29-27

voice activity detection (VAD) 29-43

voice messaging 29-46

WebDialer 19-41, 29-34

WebEx 22-9

wireless networks 3-60, 18-13

XMPP clients 29-26

CAPWAP 3-55

CAR 5-36

cascading media resources 29-52

CCA 3-65

CCD 5-52, 9-24, 11-90

CDP 4-5

CDR 5-36, 28-9

CDR Analysis and Reporting (CAR) database 5-36

Centralized Automatic Message Accounting (CAMA) 10-6

centralized call processing

call admission control 11-99

call coverage 9-76

centralized messaging 21-7

deployment model 5-9, 26-7, 28-23

distributed messaging 21-8

hunt lists 9-76

migration to 6-5

Voice over the PSTN 5-19

centralized gatekeeper deployment 9-145

centralized messaging 21-5, 21-7, 21-12, 21-19

centralized TFTP services 3-32, 3-33

CFUR 9-23

channels

binding 13-34

for video calls 13-34

for wireless devices 3-62

rollover 13-34

CIR 3-43

Cisco 1040 Sensor 28-8

Cisco Business Edition 8-24, 25-58, 29-18

Cisco Cius 18-15

Cisco Discovery Protocol (CDP) 4-5

Cisco Emergency Responder (ER) 10-7, 10-15, 12-36

Cisco EnergyWise Technology 3-13

Cisco IM and Presence 23-9, 24-18, 29-53

Cisco IOS

calling privileges 9-150

call routing 9-138, 9-141

classes of service 9-71

digit manipulation 9-152

gatekeeper 12-19

software MTP 17-19

CiscoIP SoftPhone 10-15

Cisco IP Voice Media Streaming Application 29-35

CiscoIP Voice Media Streaming Application 17-20

Cisco Jabber 25-71, 25-74, 25-75

Cisco Jabber Android, Android 25-75

Cisco Jabber for Android 25-75

Cisco LEAP 18-13

Cisco MediaSense 26-6

Cisco Mobile 25-71, 25-74, 25-75

Cisco Mobile iPhone 25-74, 25-75

Cisco Multimedia Conference Manager (MCM) 12-31, 14-56

Cisco Network Analysis Module (NAM) 28-10

Cisco Prime 28-1

Cisco Prime Unified Operations Manager (UnifiedOM) 29-55

Cisco Prime Unified Provisioning Manager (UnifiedPM) 28-15

Cisco Prime Unified Service Monitor (UnifiedSM) 28-7, 29-56

Cisco Proprietary RTP 17-13

Cisco UCIntegration for Microsoft Lync 24-26, 29-26

Cisco UCIntegration for Microsoft Office Communicator 24-2, 29-26

Cisco Unified Analysis Manager 28-19

Cisco Unified Border Element 4-32, 9-144, 11-89, 14-63

Cisco Unified Client Services Framework (CSF) 18-9, 24-3, 29-23

Cisco Unified Communications Management Suite 28-1, 29-55

Cisco Unified Communications Manager Express (UnifiedCME) 5-13, 5-26, 8-44, 18-8, 18-11, 18-15, 18-18, 18-20, 21-10, 29-15

Cisco Unified Communications Manager Real-Time Monitoring Tool (RTMT) 28-19

Cisco Unified Computing System (UCS) Platform 5-46

Cisco Unified Contact Center 12-37, 26-1

Cisco Unified Contact Center Enterprise (UnifiedCCE) 26-2

Cisco Unified Contact Center Express (UnifiedCCX) 26-4

Cisco Unified Contact Center Management Portal (UnifiedCCMP) 26-5

Cisco Unified Customer Voice Portal (UnifiedCVP) 26-3

Cisco Unified E-Mail Interaction Manager (UnifiedEIM) 26-5

Cisco Unified Intelligence Center (UnifiedIC) 26-5

Cisco Unified IPIVR 12-18, 12-37

Cisco Unified Media Capture Plartform 26-6

Cisco Unified MeetingPlace 12-37, 22-21, 29-48, 29-49

Cisco Unified Mobile Communicator 29-26

Cisco Unified Mobility 25-1, 25-32, 25-75, 29-18, 29-27

Cisco Unified Personal Communicator 29-24

Cisco Unified Reporting 28-20

Cisco Unified Service Statistics Manager (UnifiedSSM) 28-13

Cisco Unified SRST Manager 5-18

Cisco Unified Survivable Remote Site Telephony (SRST) Manager 5-18

Cisco Unified Video Advantage

described 12-1

Cisco Unified Web Interaction Manager (UnifiedWIM) 26-5

Cisco Unity 21-1, 21-7, 21-17

Cisco Unity Connection 21-7, 21-15, 21-30

Cisco Unity Express (CUE) 21-20

Cisco Unity Personal Assistant 21-5

Cisco Unity Telephony Integration Manager (UTIM) 21-36, 21-38

Cisco Voice Transmission Quality (CVTQ) 28-9

Cisco WebEx Connect 29-25

Cisco WebEx Meetings Server 22-13

Cius 18-15

claa admission control

replication network 11-23

classes of service for users 9-54, 9-57, 9-71

classification of

calls 9-98

traffic 3-4, 3-16, 3-67

class of restriction (COR) 9-71, 9-150

Class of Service (CoS) 3-4, 9-66, 9-70

clear channel assessment (CCA) 3-65

CLEC 10-4

CLID 9-97, 13-18

Client Matter Code (CMC) 9-98

clients

H.323 12-23

mobility clients and devices 25-60

zones 12-30

Client Services Framework 18-19, 24-3, 29-23

client transformation 24-9

clipping 5-13

cloud-based deployment model 24-13

clustering over the WAN

Business Edition6000 5-45

Cisco Unity 21-12, 21-14

CTI applications 8-33

described 5-33

failover with Cisco Unity 21-16

for contact center 26-9, 28-26

local failover 5-37

music on hold 17-52

presence 23-21

remote failover 5-43

troubleshooting 5-37

WAN considerations 5-34

with Cisco Unity 21-17

clusters

co-located 11-100

design guidelines 8-6

Emergency Responder (ER) 10-9, 10-21

for presence servers 23-10

for UnifiedCM 8-6

guidelines for 8-13

home 19-15

maximum capacity 29-20

redundancy 8-18

server nodes 8-7

services 8-6

visiting 19-15

clusterwide parameters 11-69

CMC 9-98

CMM 17-22

CMR 5-36, 28-9

codecs

capacity planning 29-43

complexity modes 17-4, 17-5

flex mode 17-5

for music on hold 17-43

iLBC 14-58

lossy, Link Loss Type 14-58

low bit-rate (LBR) 17-41

packets per second (pps) 13-5

pass-through 11-66

selection of 14-58

collaboration

Cisco Unified Client Services Framework 24-3, 29-23

clients and applications 24-1, 29-23

conferencing 22-1, 29-47

contact management 24-7

LDAP directory integration 24-8

solutions 12-37

third-party XMPP clients and applications 24-2, 29-26

collaborative conferencing 22-1, 29-47

co-located

DHCP server 3-25

UnifiedCM clusters 11-100

COM 16-3

combined deployment models for messaging 21-11

Committed Information Rate (CIR) 3-43

common locations 11-25

Communication Media Module (CMM) 17-22

Communicator 18-9, 29-24

competitive local exchange carrier (CLEC) 10-4

complexity modes for codecs 17-4, 17-5

Component Object Model (COM) 16-3

components of

Device Mobility 25-16

IP Video Telephony 12-2

messaging system 21-2

presence 23-3

compressed Real-Time Transport Protocol (cRTP) 3-38, 3-40

Computer Telephony Integration (CTI) 8-9, 8-22, 8-30, 12-4, 12-36, 21-19, 29-30

conference bridges 17-18

conferencing

ad-hoc 12-15

architecture 22-3

capacity planning 22-44

collaborative 22-1, 29-47

described 17-6, 22-1

hardware 8-45

hardware resources 17-7

Intelligent Bridge Selection 12-15, 12-16, 17-8

recording sessions 22-38

resources 12-12, 12-18, 17-6

rich media 1-1

scheduling interface 22-27

security 17-9

software resources 17-6

video 12-15, 12-16, 17-8

configuration examples for

endpoint gatekeeper 12-35

fax/modem support 13-26

gatekeeper 8-37

lobby phone security 4-35

UnifiedCME 8-44

zones 12-29

conformance with Section 508 5-51

connectivity options for the WAN 5-12, 5-24

console

for attendants 19-43

for UnifiedCMAssistant assistant 19-33

contact center

described 26-1

gateway sizing 29-42

general 1-1

traffic patterns 13-3, 13-4, 29-42

video calls 12-37

ContactHeader script 14-15

contact management 24-7

content-addressable memory (CAM) 4-7

Content Engine (CE) 11-54

continuous-presence conference view 12-14, 17-8

Control and Provisioning of Wireless Access Points (CAPWAP) 3-55

Control Discovery (CCD) 11-90

control signaling 3-49, 3-53

COR 9-71, 9-150

Core Layer 3-12

co-resident

DHCP 3-26

MoH 17-36

core switch 3-3

CoS 3-4, 9-66, 9-70

coverage of calls 9-75

CPN 10-5

cps 13-2, 29-4

CPU usage 29-12

CPU utilization in gateways 13-5

cRTP 3-38, 3-40

C-Series Rack-Mount Server 5-50

CSF 18-9, 18-19

CTI 8-9, 8-22, 8-30, 12-4, 12-36, 21-19, 29-30

CTI Manager 8-6, 8-22

CTIManager 8-9

CTI-QBE 21-19

CTI Remote Device 8-30

CTI route points 17-18

CUE 21-20

customer contact 1-1

cutover 6-1

CVTQ 28-9

D

DAI 4-12

database replication 8-10

database synchronization for UnifiedCM 16-27

data center 3-12, 4-29

data centers

redundant 4-39

single 4-38

delay

of packets 5-34, 5-36, 13-21, 13-24

variation (jitter) 13-21, 13-24

Delayed Offer 14-21

Delivery Traffic Indicator Message (DTIM) 3-63

Demilitarized Zone (DMZ) 4-36

deployment models

campus 5-7, 28-21

clustering over the WAN 5-33, 17-52, 21-17, 23-21, 26-9, 28-26

combined for messaging 21-11

described 5-1

DHCP 3-25

federation 23-22

for Cisco Jabber 24-11

for Cisco Unified MeetingPlace 22-39

for Cisco Unity 21-4

for Cisco Unity Express 21-19

for contact center 26-6

for network management 28-21

for presence 23-17

for presence servers 23-13

for TelePresence 11-109

for UnifiedCME 8-46

for video 11-109

Intercompany Media Engine (IME) 5-75

media resources 17-40

messaging and call processing combinations 21-6

multi-cluster 23-20

multisite dial plan 9-35

multisite with centralized call processing 5-9, 9-76, 17-41, 17-48, 26-7, 28-23

multisite with distributed call processing 5-23, 9-37, 9-77, 17-42, 17-51, 26-8, 28-25

music on hold 17-48

Service Advertisement Framework (SAF) 5-52

Session Management Edition 5-26

single cluster 23-17

single site 5-7, 17-41, 17-48, 26-6, 28-21

site-based 5-3

Unified Computing System (UCS) 5-46

virtualized servers 5-46, 5-51

voice over the PSTN 5-19

designing for performance 29-5

deskphone control mode (using deskphone for audio) 18-10, 24-5

deskphone for audio 24-5

desk phone integration 25-74, 25-75

desk phone pickup 25-35

desk phones 18-4

destination of a call 9-118

device mobility

dial plan 25-21

feature components and operation 25-16

Group 25-16

Info 25-16

operation flowchart 25-20

operation of 25-20

parameter settings 25-17

Physical Location 25-16

settings 25-18

Device Mobility Group 25-19

devices

hunt list 9-78

line group 9-133

mobility 10-15, 18-15, 25-15

pools 5-38, 5-44

route group 9-102

Device Security Profile 19-15

DFS 3-62

DHCP

binding information 4-12

deployment options 3-25

described 3-23

lease times 3-24

Option 150 3-24

servers 3-26

Snooping 4-10, 4-12

starvation attack 4-11

dialed pattern recognition 9-5, 9-52

dial-in conferences 12-18

dialing

habits 9-6

rules 25-50

dial peers 9-138, 9-150, 9-152

dial plan

+dialing 9-13

911 calls 10-1

abbreviated dialing 9-6

access codes 9-10

application dialing rules 24-9

approaches to 9-38

architecture 9-3

Automated Alternate Routing (AAR) 9-23

Call Control Discovery (CCD) 9-24

Call Forward Unregistered (CFUR) 9-23

calling party settings 9-14

calling privileges 9-110, 9-150

calling search space 9-61

call routing 9-93

capacity planning 29-29

classes of service 9-54, 9-57, 9-71

design considerations 9-11, 25-21

device mobility 25-21

dialing habits 9-6

dial peers 9-138, 9-150, 9-152

distribution of digits 9-8

E.164 9-26, 9-29

elements 9-84

emergency call string 10-12

Extension Mobility 9-56, 9-63, 9-124

for Cisco Unified Client Services Framework 24-9

for Device Mobility 25-21

for distributed call processing 9-37

for mobility 25-65

for multisite deployments 9-35

for UnifiedCM Assistant 19-29

for video calls 12-11

for Voice over PSTN 5-22

functions 9-1

globalized numbers 9-12, 9-20, 9-25

hunt lists 9-131, 9-132

Intercompany Media Engine (IME) 9-33

international calls 9-96

line groups 9-131, 9-132

localized call egress 9-20

localized call ingress 9-16

local route group 9-13

number of digits 9-7

on-net vs. off-net 9-6

overlapping extensions 9-7

partitions 9-61

planning considerations 9-4, 9-11

Service Advertisement Framework (SAF) 9-24

shared line appearance 10-16

site codes 9-9

string length 9-7

Tail End Hop Off (TEHO) 9-23

transformations 9-13, 9-14

Unified Mobility 25-53

uniform on-net dialing 9-8, 9-40

variable length on-net dialing 9-9, 9-43, 25-23

voicemail 9-42, 9-49

dial rules 9-52, 9-87, 9-89, 9-90

DID 10-5, 13-18

Differentiated Service Code Point (DSCP) 3-67

Differentiated Services Code Point (DSCP) 3-4, 3-39, 11-111

different versions of UnifiedCM in the same cluster 3-33

digital gateways 13-8, 13-25

digital signal processor (see DSP resources)

digit manipulation 9-97, 9-116, 9-152, 13-30

digit prefixing 25-50

Direct Inward Dial (DID) 10-5, 13-18

directories

access 16-3

architecture 16-6

authentication of users 16-8, 16-18

filtering 16-23

for UnifiedCM Assistant 19-33

high availability 16-26

integration with IP telephony system 16-1, 16-2, 29-37

integration with UnifiedCM 16-5

LDAP 16-1, 29-37

schema 16-1

search base 16-12

security 16-15

sn attribute 16-9

synchronization 16-8, 16-9, 16-23

UserID 16-9

directory

gatekeeper 8-41, 9-148

lookup rules 24-9

number (DN) 9-78

searches 24-8

directory URI 9-78, 9-94, 9-107

distortion 3-63

distributed call processing 5-23, 9-77, 26-8, 28-25

distributed gatekeeper deployment 9-147

distributed messaging 21-5, 21-8, 21-14

Distribution Layer 3-10

distribution of digits in a dial plan 9-8

Diversion-Counter script 14-15

DMVPN 3-36

DMZ 4-36

DN 9-78

DNS 3-22

Domain Name System (DNS) 3-22

DSCP 3-4, 3-39, 3-67, 11-111

DSP resources

described 17-4

in multisite deployment model 5-24

PVDM 17-34

PVDM3 17-35

DTIM 3-63

DTMF

conversion of 17-12

for SIP trunks 14-24

gateway capabilities 13-9

methods supported by endpoints 17-13

on H.323 gateways 17-18

on SIP gateways 17-16

Relay 13-10, 17-14, 17-17

DTPC 3-64

dual-attached Content Engine (CE) 11-54

dual data center 11-93

dual-mode

clients 25-71, 25-74, 25-75

phones and clients 25-60

dual tone multifrequency (DTMF) 13-9, 13-10, 14-24, 17-12, 17-13

dynamic ANI interface 10-11

Dynamic ARP Inspection (DAI) 4-12

Dynamic Frequency Selection (DFS) 3-62

Dynamic Host Configuration Protocol (DHCP) 3-23, 4-10, 4-11, 4-12

Dynamic Multipoint VPN (DMVPN) 3-36

Dynamic Transmit Power Control (DTPC) 3-64

E

E.164 9-26, 9-29, 9-46, 9-47, 10-5, 10-10, 14-27, 21-33

E911 10-1, 10-4

Early Offer 14-21

echo cancellation 13-23

ECM 13-22

ECS 12-4

effective path 11-12

efficiency of links 3-40

E-LCAC 11-12

elements of a dial plan 9-84

ELIN 10-10

ELM 6-7, 8-9

EMCC 11-83, 19-10, 19-19, 29-32

emergency calls 9-42

emergency call string 10-12

emergency location identification number (ELIN) 10-10

Emergency Responder (ER) 9-42, 10-7, 10-15, 12-36

emergency response location (ERL) 10-10, 10-15

emergency services 10-1, 14-62, 25-67, 29-40

EMP 12-12

Empty Capabilities Set (ECS) 12-4

EMS 22-23, 29-50

eMWI 21-34

encryption 4-17

for phones 4-17

for signaling 3-50, 3-51

for wireless endpoints 18-13

endpoints

alternate 14-56

analog gateways 18-3

architecture 18-2

capacity planning 18-23, 29-22

design considerations 18-23

directory access 16-3

for video calls 12-5

gatekeeper 12-21, 12-22

H.323 clients 12-23

high availability 18-22

line group devices 9-133

mobile 18-15

security 4-15

software-based 18-9

supplementary services 17-17

time to live 12-34

types of 18-1

video 12-2, 18-18

wireless 3-57, 18-12

end users 16-6, 23-4

Energy conservation 3-13

EnergyWise Technology 3-13

Enhanced Locations CAC 11-12

Enhanced Media Processor (EMP) 12-12

Enhanced Message Waiting Indicator (eMWI) 21-34

enterprise caller ID 25-67

Enterprise Feature Access 25-31, 25-37, 25-47, 25-49

Enterprise License Manager (ELM) 6-7, 8-9

Enterprise MCM 8-37

equations for calculating

bandwidth 3-50, 3-51

Business Edition device capacities 29-15

calling search spaces 9-61

CPU usage 29-12

CTI resource requirements 29-31

memory usage 29-7

music on hold server capacity 17-37

partitions 9-61

ER 9-42, 10-15, 12-36

ERL 10-10, 10-15

Erlang 29-5

Erlang blocking factor 29-13

Error Correction Mode (ECM) 13-22

error rate 5-37

ettercap virus 4-12

example configurations 12-29, 12-35

Exchange Web Services Calendar 23-34

Express Media Server (EMS) 29-50

Extensible Authentication Protocol (EAP) 18-13

extensible messaging 23-37

Extension Mobility (EM)

capacity planning 29-32

described 19-8

dial plan 9-56, 9-63, 9-124

interactions with UnifiedCMAssistant 19-29

Extension Mobility Cross Cluster (EMCC) 11-83, 19-10, 19-19, 29-32

extensions, overlapping 9-7

F

fabric extenders 5-48

FAC 9-98

factors that affect sizing 29-2

failover

Cisco Unity 21-15, 21-16

clustering over the WAN 5-37, 5-43

scenarios 19-6

to PSTN 9-46, 9-47

fallback 4-27

fallback mode 17-51

Far End Camera Control (FECC) 11-67

FastStart 14-51, 17-17

fax

Error Correction Mode 13-22

gateway support for 13-9, 13-19

interface modules 18-3

pass-through mode 13-19

protocols supported 13-25

relay mode 13-19

Super Group3 (SG3) 13-22

supported platforms and features 13-25

V.34 13-22

FCoE 5-47, 5-48

FECC 11-67

federated deployment 23-22

federation between domains 23-22

Fibre Channel over Ethernet (FCoE) 5-47, 5-48

filtering for directory synchronization and authentication 16-23

filter strings for LDAP directories 16-26

firewalls

access control lists 24-23

around gateways 4-31

bump in the road 4-24

centralized deployment 4-36

described 4-22

routed mode 4-23

stealth mode 4-24

transparent mode 4-24

with H.323 4-32

Firewall Services Module (FWSM) 4-22, 4-31

firmware upgrades for Cisco IP Phones 18-6

flash used for music on hold 17-49

flat addressing 9-38, 9-43, 25-23

flexible bandwidth interfaces 11-56

flex mode for codecs 17-5

Forced Authorization Codes (FAC) 9-98

Foreign Exchange Office (FXO) 10-6

for video endpoints 12-9

forwarding calls 9-65, 9-113

Frame Relay 3-38, 5-12, 5-24

French national numbering plan 9-61

FWSM 4-22, 4-31

FXO 10-6

G

GARP 4-8, 4-12

gatekeeper

alternate 8-38, 14-56

call admission control 5-25, 11-40

call routing 9-141

centralized deployment 9-145

clustering 8-38

configuration examples 8-37

described 12-19

design considerations 8-37

directory 8-41, 9-148

distributed deployment 9-147

for endpoints 12-21, 12-22

geographical resiliency 12-21

H.225 trunks 14-47, 14-55

incompatibilities 12-21

intercluster trunks 14-46

IOS 12-19

proxy 12-31, 12-32

redundancy 8-38, 8-41

roles 12-21

scalability 12-21

summary 12-35

trunk redundancy 14-47

via-zone 9-144

zones 11-40, 12-29

gatekeeper-controlled

H.225 trunks 14-47, 14-55

H.323 client 12-23, 12-27

intercluster trunks 14-46

Gatekeeper Transaction Message Protocol (GKTMP) 14-56

Gatekeeper Update Protocol (GUP) 8-38, 14-47

Gateway Load Balancing Protocol (GLBP) 3-10

gateways

911 services 10-13

additional documentation 13-6, 29-45

all trunks busy 10-13

analog 13-8, 13-25, 18-3

automated alternative routing 13-32

blocking 10-13

capabilities 13-37

capacity planning 29-40

Cisco Unified Border Element 9-144, 14-63

CiscoUnifiedVideoconferencing 3500 Series Video Gateways 13-27

codecs 13-5

configuration examples for fax/modem support 13-26

configuration in UnifiedCM 13-36

contact center sizing 29-42

core feature requirements 13-9

CPU utilization 13-5

digital 13-8, 13-25

digit manipulation 13-30

fax support 13-19

firewalls 4-31

for contact centers 13-4

for local failover 5-43

for music on hold 17-22

for video telephony 13-27

H.320 12-29, 12-32

modem support 13-23

performance overload 13-5

performance tuning 13-5

placement 10-13

protocols 13-10

redundancy 13-7, 13-15

security 4-30

selection of 13-9

service prefixes 13-31

SIP 13-11, 13-17

site-specific requirements 13-17

sizing for contact center traffic 13-4

sizing for traffic 13-2

standalone 18-3

TDM 13-7

V.34 modem support 13-25

V.90 modem support 13-25

voice applications 13-1, 18-3

VoiceXML 25-44, 25-46

zone prefixes 12-33

general security 4-2

generic topologies 11-98

geographical diversity 5-6

geographical resiliency 12-21

geolocations 9-135

GKTMP 14-56

GLBP 3-10

globalization of calling party number 9-17

globalized dial plan 9-12, 9-20, 9-25

glossary 1-1

GoDaddy.com Enrollment Server 5-76

Gratuitous Address Resolution Protocol (GARP) 4-8, 4-12

groups for

call routing 9-99

Emergency Responder (ER) 10-17, 10-19

gateways 29-41

line numbers (hunting) 9-131

media resources 17-1

UnifiedCM redundancy 8-16, 14-38

guaranteed bandwidth 3-36

GUP 8-38, 14-47

H

H.225 trunks 14-47, 14-55

H.245 Alphanumeric 17-13

H.245 Signal 17-13

H.320 12-29, 12-32

H.323

Annex M1 14-56

call hairpinning 8-44

call preservation enhancements 13-15

calls 14-55

classes of service 9-71

clients 12-23, 12-31

dial peers for call routing 9-138

FastStart 14-51, 17-17

fax and modem support 13-25

firewalls 4-32

gateways 13-10

in UnifiedCM 14-53

MCU resources 12-17

supplementary services 17-17

trunks 14-3, 14-38, 14-52

video endpoints 12-4

zones prefixes 12-31

hairpinning 8-44, 25-46

hand-in of a call 25-68

handoff of calls 25-68, 25-72

hand-out of a call 25-68, 25-72

hardware

audio conferencing bridge 17-7

gatekeepers 8-38

media resource capacities 17-34

media server 29-51

MTP resources 17-19

music on hold 17-36

transcoder 17-11

types of platforms 8-3

Hardware Media Server (HMS) 22-23

HCS-PCV-PAI-passthrough script 14-15

headers for voice packets 3-46

high availability

applications and serviceability layer 20-4

Attendant Console 19-45

Business Edition 8-24

call control layer 15-3

call processing 8-14

call routing layer 7-4

Cisco mobility clients and devices 25-78

Cisco UC Integration for Microsoft Lync 24-28

Cisco Unified Client Services Framework 24-11

contact center 26-11

CTI 8-34

deployment models 5-2

dial plan 9-4

directories 16-26

endpoints 18-22

Enterprise Feature Access 25-52

Extension Mobility 19-16

gateways 13-7

hardware platforms 8-14

IME-enabled ASA 4-29

Intercompany Media Engine (IME) 5-83

IP Phone Services 19-6

Jabber clients 24-19

media resources 17-38, 17-40

Mobile Connect 25-43

Mobile Voice Access 25-52

music on hold 17-40

network connectivity 8-14

networking layer 2-4

network services 3-4

operations and serviceability layer 27-4

phones 18-22

presence 23-13

requirements 5-4

servers 8-4

SIP trunks 14-19

Survivable Remote Site Telephony (SRST) 8-18

trunks 14-47

UnifiedCM 8-16

UnifiedCM Assistant 19-24

Unified Computing System (UCS) 8-23

Unified MeetingPLace 22-40

Virtualization Experience Clients (VXC) 24-31

voice services 5-13

WebDialer 19-40

WebEx 22-9

wireless LAN 3-58

high-performance servers 8-4

history of

calls 23-7

HMS 22-23

hold 17-21, 17-24

holdee 17-23

holder 17-23

hold time 13-2

home cluster 19-15

hosted virtual desktop (HVD) 24-31

Hot Standby Router Protocol (HSRP) 3-10, 5-25, 8-37

how to use this document 1-6

HSRP 3-10, 5-25, 8-37

hub-and-spoke topology 3-3, 3-34, 9-141, 11-40

hunt

groups 9-131

lists 9-78, 9-131, 9-132

pilot 9-78, 9-131

HVD 24-31

hybrid deployment model 24-14

hypervisor 5-49, 5-50

I

IBM Lotus Sametime 23-41

IButton 9-92

ICCS 5-34, 5-39, 8-10

ICMP 13-17

iDivert 9-130

IDS 4-31, 5-34

iLBC codec 14-58

IM and Presence 6-6, 23-1, 24-18, 29-53

IME

architecture 5-77

basic (inline) deployment 4-26

bootstrap server 5-76

capcaity planning 29-39

components 5-75

described 5-75

dial plan considerations 9-33

offpath deployment 4-26

proxy 4-25

Immediate Divert (iDivert) 9-130

impairments without QoS 3-19

inbound calls 9-42, 9-49, 13-29, 13-35

incompatibilities 12-21

Informix Dynamic Server (IDS) 5-34

infrastructure (see network infrastructure)

infrastructure gatekeeper 12-21

ingress call admission control 11-53

inline deployment of IME-enabled ASA 4-26

inline power 3-13

instant messaging 23-1, 23-16, 23-26, 23-28, 23-30

Integrated Services (IntServ) model 11-49, 11-57

Integrated Services/Differentiated Services (IntServ/DiffServ) model 11-51, 11-57

Integrated Services Router (ISR) 17-35

Intelligent Bridge Selection 12-15, 12-16, 17-8

Intelligent Session Control 25-55

interactive voice response (IVR) 5-9, 12-18, 12-37

intercluster trunks

gatekeeper controlled 14-46

non-gatekeeper controlled 14-39

Intercompany Media Engine (IME)

architecture 5-77

basic (inline) deployment 4-26

bootstrap server 5-76

capacity planning 29-39

components 5-75

described 5-75

dial plan considerations 9-33

offpath deployment 4-26

proxy 4-25

interface modules 18-3

interface types for 911 calls 10-5

interference to wireless communications 3-63

international calls 9-96

international dialing 9-69

Internet Control Message Protocol (ICMP) 13-17

interoperability 8-44, 8-48, 8-52, 11-85, 11-109, 12-38

inter-VLAN routing 18-11, 18-20

Intra-Cluster Communication Signaling (ICCS) 5-34, 5-39, 8-10

introduction 1-1

Intrusion Detection System (IDS) 4-31

IntServ/DiffServ model 11-51, 11-57

IntServ model 11-49, 11-57

invia 9-144, 12-29

IOS

calling privileges 9-150

call routing 9-138, 9-141

classes of service 9-71

digit manipulation 9-152

Gatekeeper 12-19

software MTP 17-19

IP/H.323 feature set 8-37

IP/VC 3500 Series Video Gateways 13-27

IP addresses

security 4-4

IP Communicator 18-9

iPhone 18-16, 25-60, 25-71, 25-74, 25-75

IPIVR 12-37

iPlanet Directory Server 16-9, 16-14

IPMA 19-20

IP Manager Assistant (IPMA) 19-20

IP phones 18-4

IP Phone Services 19-2

IP Precedence 3-4, 3-39

IPSec 5-12, 5-24

IP Security Protocol (IPSec) 5-12, 5-24

IP Telephony 1-1

IPv6

security 4-5

with Cisco Unified Provisioning Manager (UnifiedPM) 28-18

with Cisco Unity Connection 21-39

IP Video Telephony

components 12-2

described 1-1, 12-1

IP VOICE feature set 8-44

IP Voice Media Streaming Application 17-4, 17-6, 17-19, 17-20, 29-35

ISDN 5-13, 5-14, 13-34

ISR 17-35

IVR 5-9, 12-18, 12-37

J

Jabber 18-16, 18-17, 25-60, 25-74, 25-75

deployment models 24-11

for Mac 24-17

for Windows 24-15

IM and presence 24-18

jitter 5-34, 13-21, 13-24

JTAPI 8-22, 12-4

K

Key Press Markup Language (KPML) 9-5, 9-87, 9-89, 17-13

KPML 9-5, 9-87, 9-89, 17-13

L

LAN infrastructure 3-4

Layer 2 3-4, 5-25

Layer 3 3-4

layers of security 4-3

LBM 11-13, 11-20

LBM Hub 11-13, 11-23

LBR 17-41

LCF 8-41, 9-144

LCR 13-33

LDAP 8-10, 16-1, 24-8, 29-37

LDN 10-5

LEAP 18-13

learned routes 5-77

leased lines 3-38, 5-12, 5-24

lease times for DHCP 3-24

least-cost routing (LCR) 13-33

LEC 10-3, 10-13

LFI 3-38, 3-40, 3-41

Lightweight Access Point Protocol (LWAPP) 3-55

Lightweight Directory Access Protocol (LDAP) 8-10, 16-1, 29-37

Lightweight Directory Services 16-17

Limit Client Power setting on access points 3-64

line/device approach to classes of service 9-57

line appearances 3-52

line group devices 9-133

line groups 9-78, 9-131, 9-132

line speed mismatch 3-43

link efficiency 3-40

link fragmentation and interleaving (LFI) 3-38, 3-40, 3-41

Link Loss Type 14-58

links for call admission control 11-12, 11-13

listed directory number (LDN) 10-5

Live Communications Server 2005 23-39

LLQ 3-38, 3-39

LMHOSTS file 3-22

load balancing 3-31, 8-21, 14-47, 14-57

lobby phone security 4-35

local dialing area 9-121

Local Eexchange Carrier (LEC) 10-3

local exchange carrier (LEC) 10-3, 10-13

local failover deployment model 5-37

localization of calling party number 9-20

localized call egress 9-20

localized call ingress 9-16

local route group 9-13

Location and Link Management Cluster 11-28

Location Confirm (LCF) 8-41, 9-144

Location Reject (LRJ) 9-144

Location Request (LRQ) 8-41, 9-144

locations

common 11-25

defined 11-13

enhanced 11-12

for video endpoints 11-110

maxiumum number 29-21

RSVP-enabled 11-62

shadow location 11-27

shared 11-25

Locations Bandwidth Manager (LBM) 11-13, 11-20

Locations Bandwidth Manager Hub 11-13, 11-23

logical partitioning 9-15, 9-135

loss of packets 13-21, 13-24

lossy, Link Loss Type 14-58

low bit-rate (LBR) codecs 17-41

low-latency queuing (LLQ) 3-38, 3-39

LRJ 9-144

LRQ 8-41, 9-144

LRQ blast 8-41

LWAPP 3-55

M

MAC address 4-7

manipulation of digits 9-116, 9-152

Master Street Address Guide (MSAG) 10-3

maximum sessions per RSVP Agent 11-65

maximum simultaneous calls 29-4

MC 12-12

MCM 8-37, 12-19, 12-31, 14-56

MCP 26-6

MCU

capacity and sizing 12-18

configuration 12-28

for video telephony 12-2, 12-12

with H.323 or SIP 12-17

with Skinny Client Control Protocol (SCCP) 12-15

zone prefixes 12-32

zones 12-31

Mean Opinion Score (MOS) 28-7

Media Capture Platform (MCP) 26-6

Media Gateway Control Protocol (MGCP) 12-4, 13-10, 13-25

media resource group (MRG) 11-64, 12-15, 17-38

media resource group list (MRGL) 11-64, 12-15, 17-38

Media Resource Manager (MRM) 17-2

media resources

architecture 17-2

capacity planning 17-34, 29-35

cascading 29-52

deployment models 17-40

described 17-1

design guidelines 17-38

for local failover 5-43

hardware and software capacities 17-34

hardware server 29-51

high availability 17-38, 17-40

PVDM 17-34

PVDM3 17-35

security 4-30

server 8-8

voice quality 17-43

MediaSense 26-6

media server 22-23

Media Streaming Application 17-4, 17-6, 17-19, 17-20, 29-35

media termination point (MTP)

conference bridges 17-18

described 17-12

in multisite deployment model 5-24

types 17-19

uses 14-62

with H.323 trunk 14-52

with SIP trunk 14-7, 14-23

MeetingPlace 12-37, 22-21

MeetingPlace Express Media Server (EMS) 22-23

meet-me video conferencing 12-13

megacluster 5-2, 8-26, 29-38

memory usage 29-7

Message Waiting Indicator (MWI) 21-19

messaging

bandwidth management 21-28

centralized 21-5, 21-7, 21-12, 21-19

Cisco Unity 21-1

combined deployment models 21-11

deployment models 21-4

distributed 21-5, 21-8, 21-14

failover 21-15, 21-16

redundancy 21-15

system components 21-2

MGCP 12-4, 13-10, 13-25

Microsoft Active Directory (AD) 16-9, 16-13, 16-16, 16-21

Microsoft Active Directory Application Mode (ADAM) 16-11, 16-26

Microsoft Communications Server 23-39

Microsoft Lync 24-26, 29-26

Microsoft Office Communicator 23-39, 24-2

Microsoft ViewMail for Outlook (VMO) 21-5

mid-call fallback 4-27

mid-call features 4-27, 25-37, 25-67

migration

from static locations to RSVP call admission control 11-70

to Enhanced Locations CAC 11-38

to IP Telephony 6-1

MISTP 3-5

mixed call processing deployments 11-104

mixed-mode operation 3-33

MLP 3-38

MLPP 17-20

MLTS 10-2

Mobile Communicator 29-26

Mobile Connect

architecture 25-42

described 25-30, 25-34

desk phone pickup 25-35

functionality 25-34

redundancy 25-43

remote destination phone pickup 25-36

voicemail 25-40

mobile endpoints 18-15

Mobile Voice Access

access numbers 25-49

architecture 25-51

described 25-31, 25-44

functionality 25-45

hairpinning 25-46

IVR VoiceXML gateway 25-44

number blocking 25-49

redundancy 25-52

Mobility

applications 25-1

clients and devices 25-60

described 25-1, 25-53

dial plan 25-65

emergency services 25-67

guidelines for deploying 25-57

integration with presence 23-35

softkey method of call hand-out 25-72

voicemail avoidance 25-40

modeling of computer systems 29-6

models for deployments (see deployment models)

models for PSTN connections 14-67

modem

features supported 13-25

gateway support for 13-9, 13-23

pass-through mode 13-23

platforms supported 13-25

protocols supported 13-25

relay mode 13-23

upspeed 13-23

V.34 13-25

V.90 13-25

MoH 5-43, 17-21, 29-36

MOS 28-7

moves, adds, and changes 10-7

MP 12-12

MPLS 3-34, 3-38, 5-12, 5-24, 11-11

MPLS cloud 11-94

MRG 11-64, 12-15, 17-38

MRGL 11-64, 12-15, 17-38

MRM 17-2

MSAG 10-3

MTP

conference bridges 17-18

described 17-12

hardware resources 17-19

in multisite deployment model 5-24

software resources 17-19

types 17-19

uses 14-62

with H.323 trunk 14-52

with SIP trunk 14-7, 14-23

multicast music on hold 17-22, 17-27, 17-30, 17-44, 17-45, 17-49

multicast traffic on WLAN 3-63

multichannel support 26-5

multi-cluster deployment 23-20

multi-forest LDAP synchronization 16-17

Multilevel Precedence Preemption (MLPP) 17-20

multi-line telephone system (MLTS) 10-2

Multilink Point-to-Point Protocol (MLP) 3-38

Multimedia Conference Manager (MCM) 8-37, 12-19, 14-56

multipath distortion 3-63

Multiple Instance Spanning Tree Protocol (MISTP) 3-5

multiple UnifiedCM servers 21-19

multipoint conferencing 12-12

Multipoint Controller (MC) 12-12

Multipoint Control Unit (MCU)

capacity and sizing 12-18

configuration 12-28

for video telephony 12-2, 12-12

with H.323 or SIP 12-17

with Skinny Client Control Protocol (SCCP) 12-15

Multipoint Processor (MP) 12-12

Multiprotocol Label Switching (MPLS) 3-34, 3-38, 5-12, 5-24, 11-11

multisite deployment model

with centralized call processing 5-9, 9-76, 17-41, 17-48, 26-7, 28-23

with distributed call processing 5-23, 9-77, 17-42, 17-51, 26-8, 28-25

multisite dial plan 9-35

music on hold (MoH) 5-43, 17-21, 29-36

MWI 21-19

N

NAM 28-10

Named Service Event (NSE) 13-25

Named Telephony Event (NTE) 13-11, 17-13

National Emergency Number Association (NENA) 10-10, 10-22

native interoperability for video 11-109

native transcoding with Cisco Unity 21-29

NENA 10-10, 10-22

Netscape Directory Server 16-9, 16-14

Network Analysis Module (NAM) 28-10

network hold 17-24

network infrastructure

access layer 3-5

core layer 3-12

distribution layer 3-10

high availability 3-4

LAN 3-4

network management 28-4

requirements 3-1

roles 3-3

routed access layer 3-7

security 4-4

voice over wireless LAN (WLAN) 25-62

WAN 3-34

wireless LAN 25-62

WLAN 3-54

networking layer 1-3, 2-1

network management 26-16, 28-1

network services 3-22

Network Time Protocol (NTP) 3-33

network virtualization 4-37

Nexus 1000V Switch 3-20

NIC teaming 8-15

NM-HD-1V/2V/2VE module 17-7, 17-11, 17-19

NM-HDV2 module 17-7, 17-11, 17-19

NM-HDV module 17-7, 17-11

non +E.164 directory numbers 9-68

non-fallback mode 17-49

non-gatekeeper controlled H.323 client 12-23, 12-27

non-gatekeeper controlled intercluster trunks 14-39

normalization of calling party numbers 14-27

normalization scripts 14-15

NPA 9-118

NSE 13-25

NTE 13-11, 17-13

NTP 3-33

number blocking 25-49

Numbering Plan Area (NPA) 9-118

number of digits dialed 9-7

number transformations 9-13, 9-14

numeric URI 9-107, 9-109

O

Office Communications Server 2007 23-39

off-net dialing 9-6

offpath deployment of IME-enabled ASA 4-26

on-net dialing 9-6, 9-8, 9-9, 9-40, 9-43

on-premises deployment model 24-12

open authentication 18-13

Open Recording Architecture (ORA) 26-6

Open Shortest Path First (OSPF) 4-23

Open Virtualization Archives (OVA) 8-26, 8-30

operations and serviceability layer 1-5, 27-1

Option 150 3-23, 3-24

ORA 26-6

OSPF 4-23

outbound calls 9-42, 9-46, 13-31, 13-36, 14-57

Outlook Web Access Calendar 23-32

outvia 9-144, 12-29

OVA templates 8-26, 8-30

overlap

receiving 9-97

sending 9-97

overlapping

channels 3-62

extensions 9-7

oversubscription of a link 3-43

P

packets

delay 5-34, 5-36, 13-24

headers 3-46

jitter 5-34

loss of 5-34, 13-21

packets per second (pps) 13-5

parallel cutover 6-2

parameters

clusterwide 11-69

for Device Mobility 25-17

partial caller ID matching 25-51

partitioned addressing 9-38

partitions 9-15, 9-61, 9-110, 9-135

passive-interface command 3-12

pass-through codec 11-66

paths for call admission control 11-12

pattern recognition in dialing 9-5, 9-52

PC

port on IP phone 4-15

performance

call rate 8-1

designing for 29-5

modeling 29-6

of call processing servers 8-25

of Extension Mobility 19-18

of presence servers 23-17

of UnifiedCM Assistant 19-27

of WebDialer 19-41

overload on gateways 13-5, 29-44

quantitative analysis 29-6

tuning of gateways 13-5, 29-44

persistent chat 23-30

Personal Communicator 29-24

phased migration 6-2

phones

3900 Series 18-6

6900 Series 18-5

7900 Series 18-4

8900 Series 18-5, 18-18

9900 Series 18-5, 18-18

Attendant Console 19-43

authentication and encryption 4-17

call pickup at desk phone 25-35

capacity planning 18-23

design considerations 18-23

desktop IP models 18-4

dialed pattern recognition 9-52

dual-mode 25-60, 25-78

energy conservation 3-13

Extension Mobility 19-8

firmware upgrades 18-6

high availability 18-22

IP Phone Services 19-2

mid-call features 25-37

PC port 4-15

Power Save mode 3-14

Power Save Plus mode 3-14

remote destination call pickup 25-36

roaming 3-61

SCCP 9-86

secure mode 19-15

security 4-15, 4-35

services 19-2

settings 4-17

SIP 9-87, 9-89, 18-22

software-based 18-9

Type-A 9-87

Type-B 9-89

Unified Communications Manager Assistant 19-20

user input 9-86, 9-87, 9-89

web access 4-17

WebDialer 19-34

wireless 18-12

Wireless IP Phone 7921G 18-12

Wireless IP Phone 7925G 18-12

Wireless IP Phone 7925G-EX 18-12

Wireless IP Phone 7926G 18-12

with Cisco Unified Video Advantage 12-2

physical security 4-4

pilot number for hunt lists 9-78, 9-131

ping utility 5-36

PIX 4-22, 4-31

plain old telephone service (POTS) 10-6

platforms 8-3, 8-38

PoE 3-13, 18-7, 24-30

policy

for network security 4-2

for presence 23-8

for RSVP 11-60, 11-69

polling model 23-37

PortFast 3-7

ports

access 4-9

for call signaling 13-36

for integration of Cisco Unity with UnifiedCM 21-36, 21-38

on the IP phone 4-15

security 4-6

POTS 10-6

Power over Ethernet (PoE) 3-13, 18-7, 24-30

Power Save mode 3-14

Power Save Plus mode 3-14

precedence settings for network traffic 3-4, 3-39

preconditions 11-73

prefixes

for access code 9-118

gateway 12-29

MCU 12-28

service 13-31

zones 12-31, 12-32, 12-33

presence

calendar integration 23-31

call history 23-7

capacity planning 29-53

clustering over the WAN 23-21

clusters 23-10

components 23-3

deployment models 23-13, 23-17

described 23-1, 23-2

end user 23-4

Exchange Web Services Calendar integration 23-34

federation 23-22

groups 23-8

guidelines 23-9

IBM Lotus Sametime 23-41

instant messaging storage requirements 23-30

integration with third-party applications 23-39

interactions between components 23-17

message archiving and compliance 23-29

Microsoft Communications Server 23-39

migration 23-26

mobility integration 23-35

Outlook Web Access Calendar integration 23-32

policy 23-8

polling model 23-37

presentity 23-2

protocol interfaces 23-37

real-time eventing model 23-36

SCCP 23-6

server guidelines 23-38

server performance 23-17

server policy 23-27

server redundancy 23-13

servers 23-9

server synchronization 23-10

SIP 23-5

speed dial 23-7

SUBSCRIBE calling search space 23-8

synchronization of servers 23-10

Third-Party Open API 23-35

UnifiedCM 23-5

presentity 23-2

preservation of calls 13-15

PRI 10-5

primary extension 23-4

Primary Rate Interface (PRI) 10-5

Prime Collaboration 28-2

Prime compliance 28-1

prioritization of traffic 3-39

priority, urgent 9-97

Priority Queue 11-60

Private Internet Exchange (PIX) 4-22, 4-31

Private Switch ALI 10-3

privileges for making calls 9-110, 9-150

progress_ind alert enable 8 command 10-14

propagation of database 8-10

protocol

FECC 11-67

Protocol Auto Detect 14-55

protocols

ARP 3-64, 4-12

BFCP 11-67

CAPWP 3-55

CDP 4-5

cRTP 3-38, 3-40

DHCP 3-23, 4-10, 4-11, 4-12

features supported 12-4

for SIP trunks 14-25

GARP 4-8, 4-12

GKTMP 14-56

GLBP 3-10

GUP 8-38, 14-47

H.225 14-47, 14-55

H.320 12-29, 12-32

H.323 4-32, 8-44, 9-71, 9-138, 12-4, 12-17, 12-23, 13-10, 13-25, 14-3, 14-38, 14-52

HSRP 3-10, 5-25, 8-37

IPSec 5-12, 5-24

JTAPI 12-4

LDAP 8-10, 16-1, 29-37

LWAPP 3-55

MGCP 12-4, 13-10, 13-25

MISTP 3-5

MLP 3-38

MPLS 11-11

NTP 3-33

RAS 9-141, 12-19

RCP 4-13

RIP 4-23

routing 3-12

RSTP 3-5, 3-7

RSVP 3-34, 11-7, 11-41, 11-42, 11-112

RTCP 11-67, 11-69

RTP 5-25, 12-4

SCCP 9-5, 9-86, 12-4, 12-15, 13-10, 13-25, 17-14, 17-27, 23-6

SDP 14-21

SIMPLE 23-9

SIP 5-25, 8-48, 9-5, 9-52, 9-87, 9-89, 9-90, 12-4, 13-11, 13-17, 14-3, 14-6, 14-7, 17-20, 17-30, 18-22, 23-5

SMTP 21-26

SNMP 10-7

SOAP 23-10

SRTP 3-46, 14-26

STP 3-7

TAPI 12-4

TFTP 3-24, 3-27, 8-6, 8-22

UDP 5-25, 14-47

VPIM 21-26

VRRP 3-10

provisioning

H.320 gateways 12-29

H.323 clients 12-23

MCUs 12-28

servers 8-25

proxy

Cisco Unified SIP Proxy 14-66

for gatekeeper 8-37, 12-31, 12-32

line mode with UnifiedCM Assistant 19-21

proxy TFTP services 3-32

PSAP 10-2, 10-11, 10-16

PSTN

911 calls 10-2

access to remote sites 5-12, 5-24

connection models 14-67

destination number 9-118

mid-call fallback 4-27

traffic patterns 13-3, 29-41

trunks 14-63

voice over the PSTN (VoPSTN) 5-19

public safety answering point (PSAP) 10-2, 10-11, 10-16

Public Switched Telephone Network (PSTN) 5-12, 5-24, 9-118, 10-2, 13-3, 14-63

publisher server 5-35, 8-7

purpose-built appliance 8-4

PVDM 17-34

PVDM3 17-35

Q

QBE 8-32, 21-19

QBSS 3-65, 3-68

QoS

for analog gateways 18-3

for Cisco Unified Computing System (UCS) 3-19

for contact center 26-12

for desk phones 18-8

for LAN 3-15

for mobile endpoints 18-17

for music on hold 17-46

for security 4-19

for software-based endpoints 18-11

for UnifiedCM Assistant 19-33

for video 11-109, 12-40

for video endpoints 12-9, 18-19

for WAN 3-34, 3-37

for wireless endpoints 18-14

for wireless LAN 3-66

RSVP 11-48

QoS Basic Service Set (QBSS) 3-65, 3-68

QSIG 6-4, 11-119, 14-56

Quality of Service (QoS) 12-9

for analog gateways 18-3

for Cisco Unified Computing System (UCS) 3-19

for contact center 26-12

for desk phones 18-8

for LAN 3-15

for mobile endpoints 18-17

for music on hold 17-46

for security 4-19

for software-based endpoints 18-11

for UnifiedCM Assistant 19-33

for video 11-109, 12-40

for video endpoints 18-19

for WAN 3-34, 3-37

for wireless endpoints 18-14

for wireless LAN 3-66

RSVP 11-48

quality of voice transmissions 17-43

queue depth 3-53

queuing of voice traffic 3-18, 3-67

Quick Buffer Encoding (QBE) 8-32, 21-19

quiescent traffic 3-53

R

radio frequency (RF) 18-12

Rapid Spanning Tree Protocol (RSTP) 3-5, 3-7

RAS 9-141, 11-40, 12-19, 14-47

RASAggregator trunk 12-22, 12-27

Rate Matching (RM) module 12-12, 12-15

rate of error 5-37

RBOC 10-3

RCF 12-34

RCP 4-13

RDNIS 21-8

real-time eventing model 23-36

Real Time Monitoring Tool (RTMT) 16-2

Real-Time Transport Control Protocol (RTCP) 11-67, 11-69

Real-Time Transport Protocol (RTP) 5-25, 12-4

recognition of dialed patterns 9-52

recording and silent monitoring 26-5

Redirected Dialed Number Information Service (RDNIS) 21-8

Redirector servlet 19-36

redundancy

call processing 8-16

cluster configurations 8-18

Extension Mobility 19-16

for messaging 21-15

for Mobile Connect 25-43

for Mobile Voice Access 25-52

for presence servers 23-13

for remote sites 5-13

for trunks 14-47

for UnifiedCM Assistant 19-24

gatekeeper 8-38

gateway support for 13-9, 13-15

IP Phone Services 19-6

load balancing 8-21

TFTP services 3-31

WebDialer 19-40

Refer-passthrough script 14-15

Regional Bell Operating Company (RBOC) 10-3

regions

for call admission control 11-18, 11-19

for video telephony 12-6, 12-7

maximum number 29-21

Registration Admission Status (RAS) 9-141, 11-40, 12-19, 14-47

Registration Confirm (RCF) 12-34

registration of RSVP Agent 11-65

Registration Request (RRQ) 12-34

Remote Copy Protocol (RCP) 4-13

remote destination

caller ID matching 25-50

phone pickup 25-36, 25-48

profile 25-53

Remote Device 8-30

remote failover deployment model 5-43

Remote Monitoring (RMON) 28-10

remote site survivability 5-13

re-packetization of a stream 17-12

replication network 11-23

replication of database 8-10

Representational State Transfer (REST) 23-35

request for bandwidth 14-56

rerouting calling search space 25-53

resilience 8-1, 14-47

resolution of addresses 9-143, 9-144

Resource Reservation Protocol (RSVP) 3-34, 11-7, 11-41, 11-42, 11-112

REST 23-35

restrictions for

Extension Mobility 19-19

IP Phone Services 19-8

UnifiedCM Assistant 19-29

WebDialer 19-42

Retry Video Call as Audio 12-10

RF 18-12

RFC2833 13-11, 17-13

rich-media conferencing 1-1

Ring All Shared Lines 25-55

RIP 4-23

RM 12-12, 12-15

RMON 28-10

roaming 3-61

Roaming Sensitive Settings 25-17

rogue

DHCP server 4-10

network extensions 4-9

roles

in the network infrastructure 3-3

of a gatekeeper 12-21

rollover of channels 13-34

root guard 3-7

round-trip time (RTT) 5-36, 5-39

Route/Switch Processor (RSP) 13-23

Routed Access Layer 3-7

routed ASA firewall 4-23

routers

access control list (ACL) 4-21

branch office 17-49

flash 17-49

roles and features 3-3

RSVP 11-48

selective for E911 10-4

routes

filters 9-96

group devices 9-102

groups 9-97, 9-99

lists 9-99

patterns 9-93, 9-95

selection of 9-120

routing

calling line ID 9-97

calls 9-93, 9-138, 9-141, 25-64

digit manipulation 9-97

inbound calls 13-29

inter-VLAN 18-11, 18-20

least-cost 13-33

outbound calls 13-31

protocols 3-12

time-of-day (ToD) 9-134

Routing Information Protocol (RIP) 4-23

RRQ 12-34

RSP 13-23

RSTP 3-5, 3-7

RSVP 11-112

Agent 11-120

asymmetric link 11-54

bundled interfaces 11-56

call admission control 11-7, 11-53

Cisco RSVP Agent 11-64, 11-65

described 11-41, 11-42

dual-attached Content Engine (CE) 11-54

end-to-end 11-87

flexible bandwidth interfaces 11-56

in Session Management Edition (SME) deployments 11-120

locations enabled for RSVP 11-62

policy 11-69

SIP Preconditions 11-87, 11-89

SIP preconditions 11-73

VPN Tunnel 11-56

WAN infrastructure 3-34

RTCP 11-67, 11-69

RTMT 16-2, 28-19

RTP 5-25, 12-4

RTT 5-36, 5-39

S

SaaS 22-4

SAF

architecture 5-52

autonomous systems 3-75

call admission control 11-90

Client 3-72

described 3-69, 5-52

dial plan 9-24

Forwarder 3-70

security 4-32

split horizon 3-76

sampling time 13-5

SAN 5-49, 5-50

scalability of

gatekeepers 12-21

IP Phone Services 19-7

UnifiedCM 8-1

scavenger class traffic 3-40

SCCP

dialed pattern recognition 9-5

DTMF signaling 17-14

fax and modem support 13-25

gateway support for 13-10

MCU resources 12-15

music on hold (MoH) 17-27

phones 9-86

presence 23-6

user input on phones 9-86

video endpoints 12-4

scheduled video conferences 12-13

schema 16-1

SDK 16-3

SDP 14-21

search base for directories 16-12

Section 255 5-51

Section 508 5-51

secure conferencing 12-15

secure mode for phones 19-15

Secure RTP (SRTP) 14-26

security

access control list (ACL) 4-20, 4-21

Cisco Unified Border Element 4-32

conferences 12-15, 17-9

configuration example 4-35

data center 4-29

DHCP Snooping 4-10

DHCP starvation attack 4-11

directories 16-15

endpoints 4-15

Extension Mobility 19-14

firewalls 4-22, 4-36

gateways 4-30

infrastructure 4-4

in general 4-1, 4-2

Intercompany Media Engine (IME) 5-86

intracluster communications 8-12

IPv6 addressing 4-5

layers 4-3

lobby phone example 4-35

MAC CAM flooding 4-7

media resources 4-30

PC port on the phone 4-15

phones 4-15

phone settings 4-17

physical access 4-4

policy 4-2

QoS 4-19

rogue network extensions 4-9

servers 4-34

Service Advertisement Framework (SAF) 4-32

switch port 4-6

video endpoints 12-11

voice VLAN 4-16

VPN clients 4-18

web access 4-17

WebEx 24-22

Security Enhanced Linux (SELinux) 4-34

selecting the proper route 9-120

selective router 10-3, 10-4

SELinux 4-34

Sequenced Routing Update Protocol (SRTP) 3-46

sequential LRQs 8-41

servers

capacity planning 8-25, 29-20

clusters 8-6, 23-10

co-located 3-25

co-resident DHCP 3-26

co-resident MoH 17-36

CTI Manager 8-22

data center 3-12

farm 3-12

for DHCP 3-26

for media resources 17-1

for music on hold 17-36

for presence 23-9

for UnifiedCM 8-4

high availability 8-4

high-performance 8-4

multiple UnifiedCM servers 21-19

performance 8-25, 23-17

publisher 5-35, 8-7

redundancy 23-13

security 4-34

standalone 3-26, 17-36

subscriber 8-7, 8-8

synchronization of 23-10

TFTP 8-8, 8-22

types 8-4

Service Advertisement Framework (SAF)

architecture 5-52

autonomous systems 3-75

call admission control 11-90

Client 3-72

described 3-69, 5-52

dial plan 9-24

Forwarder 3-70

security 4-32

split horizon 3-76

Service Inter-Working (SIW) 3-38, 5-12, 5-24

services

for IP phones 19-2

prefix 12-28, 12-29, 13-31

supplementary 13-9

within a cluster 8-6

service set identifier (SSID) 3-61, 3-64

servlet for

Redirector 19-36

WebDialer 19-35

Session Description Protocol (SDP) 14-21

Session Initiation Protocol (SIP) 8-48

annunciator 17-20

delayed offer 14-21

dialed pattern recognition 9-5

dial rules 9-52, 9-90

early offer 14-21

for distributed call processing 5-25

gateways 13-17

gateway support for 13-11

music on hold (MoH) 17-30

phones 9-87, 9-89, 18-22

presence 23-5

trunks 14-3, 14-6, 14-7

Type-A phones 9-87

Type-B phones 9-89

video endpoints 12-4

Session Management Edition (SME) 5-25, 5-26, 11-117, 29-38

settings for IP phones 4-17

SG3 13-22

shadow location 11-27

shaping traffic 3-42

shared

line appearances 3-52, 10-16

line mode with UnifiedCM Assistant 19-22

T.120 applications 12-37

shared locations 11-25

signaling encryption 3-50, 3-51

silent monitoring and recording 26-5

SIMPLE 23-9

Simple Mail Transfer Protocol (SMTP) 21-26

Simple Network Management Protocol (SNMP) 10-7

Simple Object Access Protocol (SOAP) 23-10

simultaneous calls 13-2, 29-4

single-cluster deployment 23-17

single data center 4-38

single inbox 21-40

Single Number Reach (see Mobile Connect)

single sign-on 4-34

Single Sign On (SSO) 24-21

single site

deployment model 5-7, 17-41, 17-48, 26-6, 28-21

messaging model 21-5

SIP 8-48

annunciator 17-20

calling party number normalization 14-27

delayed offer 14-21

design considerations 14-28

dialed pattern recognition 9-5

dial rules 9-52, 9-90

DTMF Relay 17-14

Early Offer 14-21

for distributed call processing 5-25

gateways 13-17

gateway support for 13-11

high availability of trunks 14-19

MTP requirements 17-15

music on hold (MoH) 17-30

phones 9-87, 9-89, 18-22

preconditions 11-73, 11-120

presence 23-5

proxy 11-92, 14-66

route pattern 9-99

routing requests 9-107

transport protocols 14-25

trunks 14-3, 14-6, 14-7

Type-A phones 9-87

Type-B phones 9-89

video endpoints 12-4

SIP for Instant Messaging and Presence Leveraging Extensions (SIMPLE) 23-9

site

dialing codes 9-9, 9-50

survey for wireless network 18-12

site-based design 5-3

SIW 3-38, 5-12, 5-24

sizing

design and deployment considerations 29-1

factors to consider 29-2

MCUs 12-18

tool 8-25, 29-3

UnifiedCM servers 8-25

Skinny Client Control Protocol (SCCP)

dialed pattern recognition 9-5

DTMF signaling 17-14

fax and modem support 13-25

gateway support for 13-10

MCU resources 12-15

music on hold (MoH) 17-27

phones 9-86

presence 23-6

user input on phones 9-86

video endpoints 12-4

SME 5-25, 5-26, 11-117, 29-38

SMTP 21-26

sn attribute 16-9

SNMP 10-7

snooping 4-10

SOAP 23-10

soft clients 10-15

SoftPhone 10-15

softphone mode (audio on computer) 18-9, 24-5

software

audio conferencing bridge 17-6

endpoints 18-9

media resource capacities 17-34

MTP resources 17-19

software as a service (SaaS) 22-4

Software Development Kit (SDK) 16-3

Spanning Tree Protocol (STP) 3-7

speed dial presence 23-7

split horizon 3-76

SRST 5-12, 5-13, 5-16, 8-18, 9-77, 10-4, 17-49, 18-8, 18-11, 18-15, 18-18, 18-20, 21-10

SRST Manager 5-18

SRTP 3-46

SSID 3-61, 3-64

SSO 24-21

standalone analog gateways 18-3

standalone server 3-26, 17-36

static ANI interface 10-11

stealth firewall 4-24

storage area networking (SAN) 5-49, 5-50

STP 3-7

string length 9-7

subnets 12-33

SUBSCRIBE calling search space 23-8

subscriber server 8-7, 8-8

summary of endpoint gatekeepers 12-35

Sun ONE Directory Server 16-9, 16-14

Super Group3 (SG3) 13-22

supplementary services 8-47, 8-51

for H.323 endpoints 17-17

on gateways 13-9, 13-12

supported

call types 12-4

protocols 12-4

survey of wireless network 18-12

Survivable Remote Site Telephony (SRST) 5-12, 5-13, 5-16, 8-18, 9-77, 10-4, 17-49, 18-8, 18-11, 18-15, 18-18, 18-20, 21-10

Survivable Remote Site Telephony (SRST) Manager 5-18

switchback 11-65

switches

port security 4-6

roles and features 3-3

switchover 11-65

synchronization of

directories 16-8, 16-9

presence servers 23-10

UnifiedCM database 16-27

synchronous H.323 client 12-23

T

T.120 application sharing 12-37

Tail End Hop Off (TEHO) 9-23, 9-35

Tandberg endpoints

described 12-2

TAPI 8-22, 12-4

TDM gateways 13-7

TEHO 9-23, 9-35

Telecommunications Act 5-51

telephone record and playback (TRaP) 21-5

telephone user interface (TUI) 21-5

TelePresence

call admission control 11-32

deployment models 11-109

interoperability 11-109, 12-38

Quality of Service (QoS) 11-109, 12-40

RSVP 11-112

termination of calls 17-4

test calls for 911 10-16

Tested Reference Configuration (TRC) 5-46

TFTP 3-24, 3-27, 8-6, 8-22

third-party

IP phones 18-22

SIP phones 18-22

software applications 1-2

Third-Party Open API 23-35

third-party XMPP clients 24-24

third-party XMPP clients and applications 24-2, 29-26

time-of-day (ToD) routing 9-134

timer control mobile voicemail avoidance 25-40

timers for call signaling 13-37

time synchronization 3-33, 3-34

Time to Live (TTL) 12-34

ToD 9-134

topology

for call admission control 11-93

generic 11-98

hub-and-spoke 9-141, 11-40

topology-aware

call admission control 11-7

topology-unaware call admission control 11-3

TPC 3-62

tracking domain 10-20, 10-21

traditional approach to classes of service 9-54

traffic

bearer traffic 3-46, 11-58

bursty 13-2

call control 3-49, 3-53

call-related 3-53

classification 3-4, 3-16, 3-67

contact center traffic patterns 13-3, 13-4, 29-42

engineering 29-13

gateway sizing 13-2

normal business traffic 13-3, 29-41

planning for Unified MeetingPlace 22-44

planning for WebEx 22-10

prioritization 3-39

provisioning for 3-46

PSTN traffic patterns 13-3, 29-41

queuing 3-18, 3-67

quiescent 3-53

shaping 3-42

traffic patterns 13-2

video bearer traffic 3-49, 11-59

voice bearer traffic 3-46, 11-59, 29-13

transcoding

Cisco Unity 21-29

described 17-9

hardware resources 17-11

resources 17-11

transformations

caller ID 25-57

of calling and called numbers 9-13, 9-14

translation of digits

patterns 9-116

voice translation profiles 9-152

translation patterns 24-9

Transmit Power Control (TPC) 3-62

transparency scripts 14-15

transparent ASA firewall 4-24

TRaP 21-5

TRC 5-46

Trivial File Transfer Protocol (TFTP) 3-24, 3-27, 8-6, 8-22

troubleshooting for clustering over the WAN 5-37

TRP 3-18, 4-39, 17-19

trunks

architecture 14-2

capacity planning 14-63

comparing H.323 and SIP 14-3

described 14-1

emergency services 14-62

features supported 14-3

for video calls 12-11

H.225 14-47, 14-55

H.323 14-38, 14-52

intercluster, gatekeeper controlled 14-46

intercluster, non-gatekeeper controlled 14-39

load balancing 14-47

PSTN 14-63

RASAggregator 12-22, 12-27

redundancy 14-47

SIP 14-6, 14-7, 17-20

to service provider network 14-63

transport protocols 14-25

utilization of 28-11

Trusted Relay Point (TRP) 3-18, 4-39, 17-19

TSpec 11-47

TTL 12-34

TUI 21-5

tuning gateway performance 13-5

Tunneled QSIG 14-56

two-stage dialing 25-47, 25-49

Type-A phones 9-87

Type-B phones 9-89

U

UCIntegration for Microsoft Office Communicator 24-2

UCS

high availability 8-23

QoS 3-19

virtualized servers 5-46

UDLD 3-7

UDP 3-40, 5-25, 14-47

UDS 24-8

UN 13-11

unicast call flow 17-29, 17-32

unicast music on hold 17-22, 17-27, 17-45

UniDirectional Link Detection (UDLD) 3-7

Unified Analysis Manager 28-19

Unified Border Element 4-32, 9-144, 11-89, 14-63

UnifiedCCE 26-2

UnifiedCCMP 26-5

UnifiedCCX 26-4

Unified Client Services Framework (CSF) 18-9, 24-3, 29-23

Unified CM

capacity planning 29-19

co-located clusters 11-100

database synchronization 16-27

different versions in the same cluster 3-33

groups 5-38, 5-44

H.323 14-53

mixed-mode operation 3-33

presence 23-5

sizing tool 8-25

UnifiedCM Assistant 19-20, 29-34

UnifiedCME 5-13, 5-16, 5-26, 8-4, 8-28, 8-44, 18-8, 18-11, 18-15, 18-18, 18-20, 21-10, 29-15

UnifiedCM Express (UnifiedCME) 5-13, 5-26, 8-44, 18-8, 18-11, 18-15, 18-18, 18-20, 21-10

Unified Communications Management Suite 28-1, 29-55

Unified Communications Manager Assistant (Unified CM Assistant) 19-20

Unified Communications Manager Real-Time Monitoring Tool (RTMT) 28-19

Unified Communications Sizing Tool 8-25

Unified Communications System

applications and services layer 1-5, 20-1

architecture 1-3

call control layer 1-4, 15-1

call routing layer 1-4, 7-1

introduction 1-1

networking layer 1-3, 2-1

operations and serviceability layer 1-5, 27-1

Unified Computing System (UCS)

fault tolerance 8-15

high availability 8-23

QoS 3-19

virtualized servers 5-46

Unified Contact Center 26-1

Unified Contact Center Enterprise (UnifiedCCE) 26-2

Unified Contact Center Express (UnifiedCCX) 26-4

Unified Contact Center Management Portal (UnifiedCCMP) 26-5

Unified Customer Voice Portal (UnifiedCVP) 26-3

UnifiedCVP 26-3

UnifiedEIM 26-5

Unified E-Mail Interaction Manager (UnifiedEIM) 26-5

UnifiedIC 26-5

Unified Intelligence Center (UnifiedIC) 26-5

Unified IPIVR 12-37

Unified Media Capture Platform 26-6

Unified MeetingPlace 22-21, 29-48, 29-49

Unified MeetingPlace Express Media Server (EMS) 22-23

unified messaging (see also messaging) 21-1

Unified Mobile Communicator 29-26

Unified Mobility 25-1, 25-32, 25-53, 25-75, 29-18, 29-27

UnifiedOM 29-55

Unified Operations Manager (UnifiedOM) 29-55

UnifiedPM 28-15

Unified Provisioning Manager (UnifiedPM) 28-15

Unified Reporting 28-20

Unified Service Monitor (UnifiedSM) 28-7, 29-56

Unified Service Statistics Manager (Unified SSM) 28-13

UnifiedSM 28-7, 29-56

UnifiedSSM 28-13

Unified Video Advantage

described 12-1

Unified Web Interaction Manager (UnifiedWIM) 26-5

UnifiedWIM 26-5

uniform on-net dial plan 9-8, 9-40

uninterrupted power supplies (UPS) 3-13

Unity 21-1, 21-7, 21-17

Unity Connection 21-7, 21-15

Unity Express 21-20

Unity Telephony Integration Manager (UTIM) 21-36, 21-38

Unsolicited Notify 17-13

Unsolicited SIP Notify (UN) 13-11

UP 3-67

UplinkFast 3-7

UPS 3-13

upspeed 13-23

Urgent Priority 9-97

URI dialing 9-78, 9-94, 9-107, 9-109

URLs for WebDialer 19-39

user control mobile voicemail avoidance 25-41

User Datagram Protocol (UDP) 3-40, 5-25, 14-47

User Data Service (UDS) 24-8

user hold 17-24

UserID 16-9

user priority (UP) 3-67

users

application users 16-6

classes of service 9-54, 9-57, 9-71

directory search base 16-12

end users 16-6

input on phones 9-86, 9-87, 9-89

User-to-User Information Element (UUIE) 14-55

UTIM 21-36, 21-38

UUIE 14-55

V

V.34 fax 13-22

V.34 modems 13-25

V.90 modems 13-25

V3PN 5-12, 5-24

VAD 12-14, 13-4, 13-23, 29-43

VAF 3-42

variable length on-net dial plan 9-9, 9-43, 25-23

VATS 3-44

VCS-interop script 14-15

VDI 24-31, 29-27

via-zone gatekeeper 9-144

video

bearer traffic 3-49, 11-59

call admission control 11-109

conferences 12-15, 12-16, 17-8

deployment models 11-109

described 12-1

endpoints 12-2, 18-18

features 1-1

gateways 13-27

interoperability 11-109, 12-38

over wireless LAN (WLAN) 25-62

Quality of Service (QoS) 11-109, 12-40

traffic classification 3-17

VLAN 4-5

videoconferencing 29-49

video telephony (see IP Video Telephony)

ViewMail for Outlook (VMO) 21-5

Virtual Desktop Infrastructure (VDI) 24-31, 29-27

Virtualization Experience Client (VXC) 18-20, 24-29, 29-27

Virtualization Experience Client 2000 Series 18-21

Virtualization Experience Client 4000 Series 18-21

Virtualization Experience Client 6000 Series 18-21

Virtualization Experience Infrastructure (VXI) 18-20, 24-29, 29-27

virtualization of Cisco Unity Connection 21-27

virtualized servers 5-46, 6-5

virtual LAN (VLAN) 3-5, 3-61

virtual network 4-37

Virtual Private Network (VPN) 4-37, 5-12, 5-24

Virtual Private Network Routing and Forwarding (VRF) 4-37

Virtual Router Redundancy Protocol (VRRP) 3-10

virtual software switches 3-19

virtual tie lines 3-53

visiting cluster 19-15

VLAN

access control list (ACL) 4-20

number of devices per VLAN 3-5

separate VLANs for voice and data 3-61

video 4-5

voice 4-5, 4-16

VMO 21-5

VMware 3-20, 5-46

voice

bandwidth requirements 3-41

bearer traffic 3-46, 11-59

gateways 13-1, 18-3

port integration 21-36, 21-38

termination 17-4

translation profiles 9-152

VLAN 4-5, 4-16

voice-activated conference view 12-14, 17-8

voice activity detection (VAD) 12-14, 13-4, 13-23, 29-43

Voice-Adaptive Fragmentation (VAF) 3-42

Voice-Adaptive Traffic Shaping (VATS) 3-44

Voice and Video Enabled IPSec VPN (V3PN) 5-12, 5-24

voicemail

avoidance 25-40

Cisco Unity 21-1

Cisco Unity Express 21-20, 21-26

dial plan 9-42, 9-49

for local failover 5-43

mobile users 25-40

networking 21-26

single inbox 21-40

third-party systems 21-44

unified messaging 21-1

with Mobile Connect 25-40

voice messaging 21-1, 29-46

voice over IP (VoIP) 3-46

voice over the PSTN (VoPSTN) 5-19

Voice Profile for Internet Mail (VPIM) 21-26

voice quality 17-43

voice quality monitoring 28-7, 28-11

voice rtp send-recv command 10-14

voice traffic 29-13

VoiceXML (VXML) 25-44, 25-46

VoIP 3-46

VoPSTN 5-19

VPIM 21-26

VPN 4-18, 4-37, 5-12, 5-24

VPN Tunnel 11-56

VRF 4-37

VRRP 3-10

vSwitch 3-20

VXC 18-20, 24-29, 29-27

VXI 18-20, 24-29, 29-27

VXML 25-44, 25-46

W

WAN

aggregation router 3-3

infrastructure 3-34

web access from IP phone 4-17

WebDialer 19-34, 29-34

WebEx 22-4, 22-27

WebEx Connect 29-25

WebEx Meetings Server 22-13

WebEx Messenger 24-20

WebEx Node for MCS 22-24, 22-43

WebEx site 22-25

weighted fair queuing 3-39

weights for call admission control 11-12

WEP 18-13

what's new for this release

call admission control 11-2

call processing 8-2

Cisco Unified Contact Center 26-2

collaboration clients and applications 24-3

conferencing 22-2

deployment models 5-1

dial plan 9-2

emergency services 10-2

endpoints 18-2

gateways 13-1

IP Telephony migration options 6-1

LDAP directory integration 16-2

media resources 17-2

mobility applications 25-3

network infrastructure 3-4

network management 28-2

presence 23-2

security 4-1

sizing considerations 29-2

trunks 14-2

UnifiedCM applications 19-2

video telephony 12-2

voice messaging 21-2

white list 24-23

Wi-Fi Multimedia (WMM) 3-67

Wi-Fi Multimedia Traffic Specification (WMM TSPEC) 3-68

wildcard route pattern 9-96

Windows Internet Naming Service (WINS) 3-26

WINS 3-26

Wired Equivalent Privacy (WEP) 18-13

wireless

access points 3-55

endpoints 3-57, 18-12

IP Phone 7921G 18-12

IP Phone 7925G 18-12

IP Phone 7925G-EX 18-12

IP Phone 7926G 18-12

IP phones 18-12

LAN 3-54

LAN controller (WLC) 3-56, 3-65

networking solutions 12-40

wireless LAN (WLAN) 3-54, 18-17

WLAN infrastructure 3-54, 18-17

WLC 3-56, 3-65

WMM 3-67

WMM TSPEC 3-68

WS-SVC-CMM-ACT module 17-7, 17-11

X

XMPP clients 24-2, 24-24, 29-26

Z

zones

clients 12-30

configuration on gatekeeper 12-29

for gatekeepers 11-40

H.320 gateways 12-32

MCU 12-31

prefixes 12-31, 12-32, 12-33

subnets 12-33