Cisco Unified Communications SRND Based on Cisco Unified Communications Manager 6.x
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Index

Table Of Contents

Symbols - Numerics - A - B - C - D - E - F - G - H - I - J - K - L - M - N - O - P - Q - R - S - T - U - V - W - X - Z

Index

Symbols

! in route patterns 10-18

<None> calling search space 23-9

@ in route patterns 10-17

Numerics

1700 Series Routers 6-10, 6-13

1A and 2A cabling 3-26

2800 Series Routers 6-9, 6-12, 6-20, 6-24

3500 Series Video Gateways 4-39

3511 MCU 17-20

3515 MCU 17-19

3540 MCU 17-20

3545 MCU 17-19

3800 Series Routers 6-9, 6-12, 6-20, 6-24

4ESS 4-22, 4-23

508 conformance 2-29

5ESS 4-22, 4-23

7902G IP Phone 21-6

7905_7912 dial rules 10-13, 10-85

7905G IP Phone 21-6

7906G IP Phone 21-7

7910G+SW IP Phone 21-7

7910G IP Phone 21-7

7911G IP Phone 21-7

7912G IP Phone 21-7

7914 Expansion Module 21-11

7920 Wireless IP Phone 17-46, 21-12

7921G Wireless IP Phone 21-12

7921 Wireless IP Phone 17-46

7931G IP Phone 21-8

7936 IP Conference Station 21-18

7937G IP Conference Station 21-18

7940_7960_OTHER dial rules 10-13, 10-85

7940G IP Phone 21-8

7941G-GE IP Phone 21-8

7941G IP Phone 21-8

7942G IP Phone 21-8

7945G IP Phone 21-9

7960G IP Phone 21-9

7961G-GE IP Phone 21-10

7961G IP Phone 21-9

7962G IP Phone 21-10

7965G IP Phone 21-10

7970G IP Phone 21-10

7971G-GE IP Phone 21-11

7975G IP Phone 21-11

7985G IP Video Phone 21-21, 21-35

802.1s 3-4

802.1w 3-4, 3-7

802.3af PoE 3-24

9.@ route pattern 10-17, 10-18

911 calls 10-70, 11-1

A

AA 14-1

AAR

dial plan considerations 10-28

for video calls 4-43, 17-8

for Voice over PSTN 2-12, 2-13

with Cisco Unity 13-6

with hunt pilot 10-102

abbreviated dialing 10-4

AC 1-7, 24-33

ac application user name 24-35

access codes 10-7, 10-30

access control list (ACL) 20-25, 20-27, 21-33

Access Control Server (ACS) 3-71, 21-16

accessibility of IP Telephony features 2-29

Access Layer 3-4

access point (AP) 3-65, 3-69, 21-12

ACF 10-53

ACL 20-25, 20-27, 21-33

ACS 3-71, 21-16

Active Directory (AD) 3-71, 18-9, 18-13, 18-16, 18-20

AD 3-71, 18-9, 18-13, 18-16, 18-20

Adaptive Security Appliance (ASA) 20-30, 20-32

addresses

Admission Request (ARQ) 10-53

flat 22-15

MAC 20-14

partitioned 22-13

resolution 10-53, 10-54

security 20-5

Address Resolution Protocol (ARP) 3-69, 20-21

Add Traffic Stream (ADDTS) 21-17

ADDTS 21-17

Admission Confirm (ACF) 10-53

Admission Reject (ARJ) 10-53

Admission Request (ARQ) 10-53

Advanced Encryption Standards (AES) 3-70

advanced formulas for bandwidth calculations 3-62

AES 3-70

AFT 11-19

agents for call processing 1-4, 2-18

ALI 11-4, 11-19

ALI Formatting Tool (AFT) 11-19

all trunks busy 11-11

alternate

endpoints 5-14

gatekeeper 5-14, 8-21

TFTP file locations 3-23

analog

gateways 4-7, 4-20, 4-32, 21-2

interface modules 21-2, 21-4

Analog Telephone Adaptor (ATA) 21-6, 21-25

ANI 4-19, 11-4, 11-6, 11-7

Annex M1 5-13

annunciator 6-21

answer supervision 11-12

antivirus 20-42

AP 3-65, 3-69, 21-12

Application ID for RSVP 3-48, 3-57, 9-28, 17-6

applications

Attendant Console 24-33

described 24-1

Extension Mobility 24-8, 24-33, 24-43, 24-55

for mobile users 25-1

for video telephony 17-43

general 1-7

IP Manager Assistant 24-16

IP Phone Services 24-2

security 20-41

sizing and scalability 8-14

third-party 1-2

Unified Communications Manager Assistant 24-16

WebDialer 24-44

application users 18-6

architecture

for Attendant Console 24-35

for Cisco Unified Communications Manager Assistant 24-19, 24-21

for directories 18-6

for Extension Mobility 24-10

for IP Phone Services 24-4

for IP Telephony 1-2

for Mobile Connect 25-15

for Mobile Voice Access 25-23

for WebDialer 24-46, 24-49

area code 10-30

ARJ 10-53

ARP 3-69, 20-21

ARQ 10-53

ASA 20-30, 20-32

Assistant Console 24-26

asynchronous H.323 client 17-25, 17-29

Asynchronous Transfer Mode (ATM) 2-6, 2-17, 3-34

ATA 21-6, 21-25

ATM 2-6, 2-17, 3-34

Attendant Console (AC) 1-7, 17-45, 24-33

audio-only calls 17-8

Audio Server 15-24

audio sources 7-4, 7-9

authentication

of phones 3-70, 20-11, 21-13

of users 18-9, 18-17

open 21-14

shared key 21-14

auto-detection 8-27

AutoGenerated.txt directory file 24-39

automated alternate routing (AAR)

dial plan considerations 10-28

for video calls 4-43, 17-8

for Voice over PSTN 2-12, 2-13

with Cisco Unity 13-6

with hunt pilot 10-102

automated attendant (AA) 14-1

Automatic Location Identification (ALI) 11-4, 11-19

Automatic Number Identification (ANI) 4-19, 11-4, 11-6, 11-7

AUTO negotiate 3-25

AVVID XML Layer (AXL) 25-1

AXL 25-1

B

BackboneFast 3-6

bandwidth

advanced formulas 3-62

best-effort 3-33

call control traffic 3-60, 3-61, 3-64

consumption 3-50, 3-53

for Cisco Unified MeetingPlace 15-8

for Cisco Unified MeetingPlace Express 16-10

for Cisco Unity 13-5

for RSVP 3-56, 3-62

for screen sharing 16-10

for shared line appearances 3-63

for virtual tie lines 3-64

for web applications 16-10

for wireless networks 3-73

general rule 2-20

guaranteed 3-33

management of 9-15

provisioning 3-30, 3-33, 3-50

request for 5-14

requirements for call admission control 9-14

requirements for gatekeepers 9-15

voice class requirements 3-37

basic IP phones 21-6

B-Channel 4-46

beacons 3-70

Bearer Capabilities Information Element (bearer-caps) 4-49

bearer-caps command 4-49

bearer traffic 3-52, 3-56

best-effort bandwidth 3-33

best practices for

call admission control 9-3

centralized call processing 2-6

Cisco Unified Communications Manager Express (UnifiedCME) 8-30

Cisco Unity Express (CUE) 14-10

distributed call processing 2-17

fax support 4-29

IP-to-IP gateway 8-35, 9-31

LDAP synchronization 18-15

line/device approach to building classes of service 10-95

modem support 4-32

music on hold 7-8

RSVP 3-50

single-site deployment 2-3

WAN design 3-31

BHCA 2-24, 4-2, 10-104

BHCC 10-104

bill-to number (BTN) 11-5

binding of channels 4-46

BLF 23-7

border element 5-4

BPDU 3-6

branch office router 7-17

bridge protocol data unit (BPDU) 3-6

BTN 11-5

built-in conferencing 6-11

bump in the wire 20-35

bursting 3-39

bursty traffic 4-2

business IP phones 21-7

busy hour call attempts (BHCA) 2-24, 4-2, 10-104

busy hour call completions (BHCC) 10-104

busy lamp field (BLF) 23-7

busy-out channels 4-46

C

C5421 chipset 6-6

C542 chipset 6-7

C549 chipset 6-6

C5510 chipset 6-4

cabling

Category 3 3-25

IBM type 1A and 2A 3-26

CAC (see call admission control)

calculations for server capacities 8-17

call admission control

bandwidth management 9-15

bandwidth requirements 9-14

best practices 9-3

centralized call processing 9-38, 9-42, 9-47, 9-53

components 9-13

described 9-1

design considerations 9-37

distributed call processing 9-39, 9-44, 9-50, 9-56

elements 9-13

for Cisco Unified MeetingPlace 15-8

for Cisco Unified MeetingPlace Express 16-10

for Cisco Unified MeetingPlace Video 15-13

for music on hold 7-15

for wireless access points 21-17

gatekeeper 8-17, 9-15, 10-51

locations 17-6

migration from static locations to RSVP 9-26

moving devices to a new location 11-13, 22-2

MPLS 9-12

regions 17-4

RSVP 3-49

RSVP-enabled locations 9-17

static locations 9-13

topologies 9-37

topology-aware 9-8

topology-unaware 9-4

callback

for emergency services 11-8, 11-14

from the PSAP 11-8, 11-14

call control traffic 3-60, 3-64

call detail record (CDR) 2-21

call flows

Cisco Unified MeetingPlace Video 15-20

media hold 7-27

music on hold 7-5, 7-20, 7-23

calling line ID (CLID) 4-19, 10-19

calling party number (CPN) 11-5

calling privileges 10-21, 10-60

calling restrictions 10-21, 10-60

calling search spaces 10-21, 10-23, 10-71, 10-90, 10-94, 23-9

call management record (CMR) 2-21

CallManager (see Unified CM)

call processing

agents 1-4, 2-18

centralized 2-4, 9-38, 9-42, 9-47, 9-53, 13-13, 13-14

distributed 2-15, 9-39, 9-50, 9-56

distributed deployments 9-44

guidelines 8-1

hardware platforms 8-2

redundancy 4-7, 8-8

subscriber server 8-8

with gatekeeper 8-17

call-related traffic 3-64

call routing for emergency calls 11-18

calls

911 11-1

audio-only 17-8

classification of 10-20

coverage of 10-101

emergency 10-70

flow between clusters 17-9

flows for Cisco Unified MeetingPlace Video 15-20

forwarding 10-25, 10-97

H.323 5-13

history 23-8

hold 7-7

inbound 4-41, 4-46, 10-70, 10-76, 10-83

load balancing 5-8

media hold 7-27

music on hold 7-1

number of calls per DSP resource 6-4, 6-6, 6-7

outbound 4-42, 4-47, 5-8, 10-70, 10-74, 10-80

per second (cps) 4-2

pickup at desk phone 25-8

pickup at remote destination phone 25-9

preservation of 4-16

privileges 10-21

restrictions 10-60

routing 4-41, 4-42, 10-15, 10-48, 10-51, 11-18

scenarios 17-9

signaling 4-48, 4-49

simultaneous 4-2

speed of 3-55

types supported 17-3

within a cluster 10-70, 10-74, 10-79

CAM 20-14

CAMA 11-5

campus

access switch 3-3

infrastructure requirements 3-1

cancellation of echo 4-30

CanMapAlias 5-14

capacity planning for

music on hold 7-12, 7-14

UnifiedCM servers 8-15, 8-17

wireless networks 21-14

Capacity Tool 8-15, 8-17

CAR 2-21

Category 3 cabling 3-25

CCA 3-70

CDP 20-12, 21-18

CDR 2-21

CDR Analysis and Reporting (CAR) database 2-21

Centralized Automatic Message Accounting (CAMA) 11-5

centralized call processing

call admission control 9-38, 9-42, 9-47, 9-53

call coverage 10-102

centralized messaging 13-13

deployment model 2-4

distributed messaging 13-14

hunt lists 10-102

Voice over the PSTN 2-12

centralized gatekeeper deployment 10-55

centralized messaging 13-2, 13-13, 13-17, 13-22

centralized TFTP services 3-20, 3-21

channels

binding 4-46

for video calls 4-46

for wireless devices 3-67

rollover 4-46

chipsets

C542 6-7

C5421 6-6

C549 6-6

C5510 6-4

CIF 21-23

CIR 3-39

Cisco Centralized Key Management (Cisco CKM) 21-14, 21-16

Cisco Discovery Protocol (CDP) 20-12, 21-18

Cisco Emergency Responder (ER) 11-9, 11-13, 17-43

Cisco IOS

calling privileges 10-60

call routing 10-48, 10-51

classes of service 10-98

digit manipulation 10-62

DSP resources supported 6-4, 6-6, 6-7

gatekeeper 17-21

gateways 4-34, 4-36

minimum release required 21-4

software MTP 6-20

CiscoIP Communicator 21-29, 21-39

CiscoIP Conference Station 21-25

Cisco IP Phone Messenger (IPPM) 23-21

CiscoIP SoftPhone 11-14, 17-45, 21-39

CiscoIP Voice Media Streaming Application 6-21

Cisco LEAP 3-71, 21-13, 21-14

Cisco Messaging Interface (CMI) 12-2

Cisco Multimedia Conference Manager (MCM) 5-14, 17-34

Cisco Security Agent 20-41

Cisco Unified Border Element 5-4

Cisco Unified Communications Manager (see Unified CM)

Cisco Unified Communications Manager Assistant (UnifiedCM Assistant) 1-7, 17-44

Cisco Unified Communications Manager Express (UnifiedCME) 2-7, 2-18, 8-27

Cisco Unified Contact Center (UnifiedCC) 17-44

Cisco Unified IP Conference Station 21-18

Cisco Unified IPIVR 17-20, 17-44

Cisco Unified MeetingPlace 15-1, 17-45

Cisco Unified MeetingPlace Express 16-1

Cisco Unified MeetingPlace Video 15-11

Cisco Unified Mobility (see Mobility)

Cisco Unified Personal Communicator 21-11, 21-29, 23-26

Cisco Unified Presence 23-1, 23-10

Cisco Unified Video Advantage

classification of traffic 21-33

described 17-1, 21-18

QoS recommendations 21-29

CiscoUnifiedWireless IP Phone 7920 17-46

CiscoUnifiedWireless IP Phone 7921 17-46

Cisco Unity 13-1

Cisco Unity Express (CUE) 14-1

Cisco Unity Personal Assistant (CPCA) 13-2

Cisco Unity Telephony Integration Manager (UTIM) 13-10, 13-12

CKM 21-14, 21-16

classes of service for users 10-87, 10-91, 10-98, 22-7

classification of

calls 10-20

traffic 3-4, 3-28, 3-72, 15-8, 15-14, 16-12, 21-23, 21-24, 21-33

class of restriction (COR) 10-60, 10-98

Class of Service (CoS) 3-4, 21-25

clear channel assessment (CCA) 3-70

CLEC 11-4

CLID 4-19, 10-19

Client Matter Code (CMC) 10-20

clients

H.323 17-25

zones 17-33

clipping 2-6

clocking source for fax/modem support 4-36

clustering over the WAN

Cisco Unity 13-17, 13-19

described 2-18

failover with Cisco Unity 13-20

local failover 2-23

MeetingPlace Express 16-8

music on hold 7-20

remote failover 2-28

troubleshooting 2-22

WAN considerations 2-19

clusters

co-located 9-54

design guidelines 8-2

Emergency Responder (ER) 11-18, 11-19

for presence servers 23-11

for UnifiedCM 8-2

multiple, for Cisco Unity 13-8

redundancy 8-10

services 8-4

clusterwide parameters 9-24

CMC 10-20

CMI 12-2

CMM 7-3, 21-5

CMR 2-21

codecs

complexity modes 6-2

flex mode 6-3

for music on hold 7-8

for video telephony 21-21

low bit-rate (LBR) 6-27

pass-through 9-23

supported by complexity mode 6-4

supported by endpoint devices 17-4, 21-23

types 7-4

collaboration

capabilities 1-6

solutions 17-45

co-located

DHCP server 3-14

UnifiedCM clusters 9-54

COM 18-3

combined deployment models for messaging 13-16

Committed Information Rate (CIR) 3-39

Common Intermediate Format (CIF) 21-23

Communication Media Module (CMM) 7-3, 21-5

Communications Manager (see Unified CM)

Communicator 21-11, 21-12, 21-29, 21-39, 23-26

competitive local exchange carrier (CLEC) 11-4

complexity modes for codecs 6-2

Component Object Model (COM) 18-3

components of

Cisco Unified MeetingPlace 15-1

Device Mobility 22-3

IP Video Telephony 17-1

messaging system 13-4

presence 23-3

compressed Real-Time Transport Protocol (cRTP) 3-34, 3-37

Computer Telephony Integration (CTI) 8-13, 14-2, 17-2, 17-43

Conference Station 21-18, 21-25

conferencing

built-in resource 6-11

capabilities 1-6

described 6-8

hardware resources 6-9, 6-10, 6-11

MeetingPlace 1-6

MeetingPlace Express 16-2

resources 6-8, 17-12, 17-20

rich media 1-1

software resources 6-9

video 15-22

configuration examples for

access control list (ACL) 20-26, 20-28

ATA 188 and IP phones 21-25

DHCP snooping 20-19

Dynamic ARP Inspection 20-22

endpoint gatekeeper 17-40

fax/modem support 4-34, 4-36

firewalls 20-37, 20-39

gatekeeper 8-17

IP Source Guard 20-24

IP-to-IP gateways 9-33

lobby phone security 20-43

QoS 21-23

software-based endpoints 21-29

switch port security 20-16

UnifiedCME 8-27

VG224 gateways 21-24

VG248 gateways 21-24

via-zone gatekeepers 9-33

Wireless IP Phones 21-31

zones 17-32

conformance with Section 508 2-29

connectivity options for the WAN 2-6, 2-17

console

for attendants 17-45, 24-33

for UnifiedCMAssistant assistant 24-26

Contact Center 1-1, 17-44

contact center traffic patterns 4-3, 4-4

content-addressable memory (CAM) 20-14

continuous meeting server 15-24

continuous-presence conference view 17-14

control signaling 3-60, 3-64

COR 10-60, 10-98

Core Layer 3-10

co-resident

DHCP 3-15

MoH 7-3

core switch 3-3

CorporateDirectory.txt directory file 24-39

CoS 3-4, 21-25

coverage of calls 10-101

CPCA 13-2

CPN 11-5

cps 4-2

CPU utilization in gateways 4-5

cRTP 3-34, 3-37

CTI 8-13, 14-2, 17-2, 17-43

CTI Manager 8-4, 8-13

CTI-QBE 14-2

CTI route points 6-19

CUE 14-1

customer contact 1-1

cutover 19-1, 19-3

D

DAI 20-20, 20-21

database replication 8-5

database synchronization for UnifiedCM 18-22

data center 3-10, 20-40

delay

of packets 2-19, 2-21, 4-29, 4-32

variation (jitter) 4-29, 4-32

Delayed Offer 5-15

Delivery Traffic Indicator Message (DTIM) 3-68

Demilitarized Zone (DMZ) 15-6, 16-9, 20-45

deployment models

clustering over the WAN 2-18, 7-20, 16-8

combined for messaging 13-16

described 2-1

DHCP 3-14

for Cisco Unity 13-2

for Cisco Unity Express 14-2

for presence servers 23-13

for UnifiedCME 8-30

for Unified MeetingPlace 15-3

for Unified MeetingPlace Express 16-4

multisite dial plan 10-65

multisite WAN with centralized call processing 2-4, 6-27, 7-15, 10-102, 16-6

multisite WAN with distributed call processing 2-15, 6-28, 7-19, 10-66, 10-103, 16-7

music on hold 7-14

single site 2-2, 6-27, 7-15, 15-3, 16-4

voice over the PSTN 2-12

desk phone pickup 25-8

desktop application for Attendant Console 24-38

desktop phones 21-6

destination of a call 10-29

device mobility

described 22-1

dial plan 22-7, 22-11

feature components and operation 22-3

Group 22-3

Info 22-3

operation flowchart 22-6

parameter settings 22-4

Physical Location 22-3

using a VPN 22-16

devices

hunt list 10-104

limits per server 8-17

line group 10-46

mobility 11-13

mobility of 22-2

pools 2-23, 2-28

route group 10-21

DFS 3-67

DHCP

binding information 20-20

deployment options 3-14

described 3-12

lease times 3-13

Option 150 3-12

servers 3-15

Snooping 20-17, 20-20

starvation attack 20-18

dialed pattern recognition 10-3, 10-85

dial-in conferences 17-20

dial peers 10-48, 10-60, 10-62

dial plan

911 calls 11-1

abbreviated dialing 10-4

access codes 10-7

approaches to 10-67

calling privileges 10-21, 10-60

calling search space 10-90, 10-94

call routing 10-15

classes of service 10-87, 10-91, 10-98, 22-7

design considerations 10-64, 22-7

device mobility 22-7

dial peers 10-48, 10-60, 10-62

distribution of digits 10-6

elements 10-8

emergency call string 11-10

Extension Mobility 10-34, 10-90, 10-95

for Cisco Unified MeetingPlace Video 15-22

for Device Mobility 22-7, 22-11

for distributed call processing 10-66

for multisite deployments 10-65

for UnifiedCM Assistant 24-23

for Voice over PSTN 2-14

functions 10-1

hunt lists 10-43, 10-45

international calls 10-18

line groups 10-43, 10-45

number of digits 10-5

on-net vs. off-net 10-4

overlapping extensions 10-4, 10-71

partitions 10-90, 10-94

planning considerations 10-2, 10-8

shared line appearance 11-14

site codes 10-7

string length 10-5

uniform on-net dialing 10-5, 10-69, 22-11

variable length on-net dialing 10-6, 10-71, 10-76, 22-13, 22-15

voicemail 10-71, 10-76, 10-83

dial rules 10-9, 10-11, 10-13, 10-85

DID 4-19, 11-5

differential threshold 21-16

differentiated services code point (DSCP) 3-4, 3-35

different versions of UnifiedCM in the same cluster 3-21

digital gateways 4-7, 4-21, 4-32

Digital PBX Adapter (DPA) 12-5, 12-8

digital set emulation (DSE) 12-5

digital signal processor (see DSP resources)

digit manipulation 4-41, 10-19, 10-27, 10-62

Direct Inward Dial (DID) 4-19, 11-5

directories

access 18-3

architecture 18-6

authentication of users 18-9, 18-17

for Attendant Console 24-39

for UnifiedCM Assistant 24-26

integration with Cisco Unified MeetingPlace 15-9

integration with Cisco Unified MeetingPlace Express 16-12

integration with IP telephony system 18-1, 18-2

integration with UnifiedCM5.0 18-5

LDAP 18-1

schema 18-1

search base 18-11

security 18-15

sn attribute 18-9

synchronization 18-9

UserID 18-9

directory gatekeeper 8-24, 10-58

directory number (DN) 10-104

disaster recovery 15-24

distributed call processing 2-15, 9-39, 9-44, 9-50, 9-56, 10-103

distributed gatekeeper deployment 10-57

distributed messaging 13-3, 13-14, 13-19

Distribution Layer 3-7

distribution of digits in a dial plan 10-6

DMZ 15-6, 16-9, 20-45

DN 10-104

DNS 3-11

Domain Name System (DNS) 3-11

Domino Unified Communications Services (DUC) 13-2

DPA 12-5, 12-8

DSCP 3-4, 3-35

DSE 12-5

DSP resources

C5421 chipset 6-6

C542 chipset 6-7

C549 chipset 6-6

C5510 chipset 6-4

calculations 6-25

described 6-2

for voice termination 6-4

in multisite deployment model 2-5, 2-16

in single-site deployment model 2-2

number of calls 6-4, 6-6, 6-7

PVDM 6-23

DTIM 3-68

DTMF 4-7, 4-11, 5-14, 5-15, 6-14, 6-15, 16-4

DTPC 3-69

dual conference servers 15-24

dual-mode configuration 3-21

dual PBX integration 12-6, 12-8

dual tone multifrequency (DTMF) 4-7, 4-11, 5-14, 5-15, 6-14, 6-15, 16-4

DUC 13-2

dynamic ANI interface 11-7

Dynamic ARP Inspection (DAI) 20-20, 20-21

Dynamic Frequency Selection (DFS) 3-67

Dynamic Host Configuration Protocol (DHCP) 3-12, 20-17, 20-18, 20-20

Dynamic Transmit Power Control (DTPC) 3-69

E

E.164 address 10-80, 10-81, 11-4, 11-5, 11-7

E911 11-1, 11-3

EAP 3-70, 3-71

EAP-FAST 3-70, 21-13

Early Media 5-16

Early Offer 5-15

echo cancellation 4-30

ECM 4-30

ECS 17-2

efficiency of links 3-37

elements of a dial plan 10-8

ELIN 11-6, 11-7

EM (see Extension Mobility)

emergency calls 10-70

emergency call string 11-10

emergency location identification number (ELIN) 11-6, 11-7

Emergency Responder (ER) 10-70, 11-9, 11-13, 17-43

emergency response location (ERL) 11-6, 11-7, 11-13

emergency services 11-1

EMP 17-12

Empty Capabilities Set (ECS) 17-2

encryption

for phones 20-11

for signaling 3-61, 3-62

endpoints

alternate 5-14

analog gateways 21-2

codecs supported 17-4

defined 1-5

directory access 18-3

features 21-39

gatekeeper 17-22, 17-25

gatekeeper output 8-24

gatekeeper registration 8-24

H.323 21-37

H.323 clients 17-25

hiding IP addresses 6-29

line group devices 10-46

SCCP 21-18

SIP 21-37

software-based 1-5, 21-11, 21-29

Sony 21-22

supplementary services 6-18

Tandberg 21-22, 21-36

time to live 17-39

types of 21-1

video 1-5, 15-15, 17-1, 21-18, 21-33

wireless 1-6, 21-12

end users 18-6, 23-4

Enhanced Media Processor (EMP) 17-12

Enterprise Dial Tone (see Mobile Voice Access)

Enterprise MCM 8-17

equations for calculating

bandwidth 3-60, 3-62

calling search spaces 10-90, 10-94

music on hold server capacity 7-13

partitions 10-90, 10-94

ER 10-70, 11-13, 17-43

ERL 11-6, 11-7, 11-13

Error Correction Mode (ECM) 4-30

error rate 2-22

ettercap virus 20-21

example configurations 17-32, 17-40

executive IP phones 21-10

Expansion Module 7914 21-11

Extensible Authentication Protocol (EAP) 3-70, 3-71, 21-13

Extensible Authentication Protocol-Flexible Authentication via Secure Tunneling (EAP-FAST) 3-70, 21-13

Extension Mobility (EM)

described 1-7, 24-8

dial plan 10-34, 10-90, 10-95

interactions with Attendant Console 24-43

interactions with UnifiedCMAssistant 24-33

interactions with WebDialer 24-55

extensions, overlapping 10-4

F

FAC 10-20

failover

Cisco Unity 13-4, 13-20

clustering over the WAN 2-23, 2-28

to PSTN 10-80, 10-81

FastStart 5-11

fastStart 6-18

fax

clocking source 4-36

Error Correction Mode 4-30

gateway support for 4-7, 4-27

interface modules 21-2, 21-3

pass-through mode 4-27

protocols supported 4-33

relay mode 4-27

supported platforms and features 4-32

T.38 4-36

features of endpoints 21-39

firewalls

around gateways 20-30

bump in the road 20-35

centralized deployment 20-45

configuration example 20-37, 20-39

described 20-32

routed mode 20-35, 20-38

stealth mode 20-35

transparent mode 20-35, 20-38

Firewall Services Module (FWSM) 20-30, 20-32, 20-38

flash used for music on hold 7-17

flat addressing 10-67, 10-76, 22-15

flex mode for codecs 6-3

flows for

calls between clusters 17-9

video calls with Cisco Unified MeetingPlace 15-20

Forced Account Codes (FAC) 10-20

Foreign Exchange Office (FXO) 11-6

Foreign Exchange Station (FXS) 12-4

forwarding calls 10-25, 10-97

Frame Relay 2-6, 2-17, 3-34

French national numbering plan 10-94

full-duplex 3-25

FWSM 20-30, 20-32, 20-38

FXO 11-6

FXS 12-4

G

GARP 20-7, 20-21

gatekeeper

alternate 5-14, 8-21

call admission control 2-17, 9-15

call routing 10-51

centralized deployment 10-55

clustering 8-21

configuration examples 8-17

described 17-21

design considerations 8-17

directory 8-24, 10-58

distributed deployment 10-57

for Cisco Unified MeetingPlace 15-7

for Cisco Unified MeetingPlace Express 16-14

for Cisco Unified MeetingPlace Video 15-14

for endpoints 8-24, 17-22, 17-25

geographical resiliency 17-23

H.225 trunks 5-6, 5-13

incompatibilities 17-23

intercluster trunks 5-5

IOS 17-21

legacy 9-35

output example 8-24

proxy 17-34, 17-36, 17-38

redundancy 8-18, 8-24

roles 17-22

scalability 17-23

summary 17-40

supported platforms 17-24

trunk redundancy 5-6

via-zone 9-30, 9-35, 10-54, 15-15

zones 9-15, 17-32

gatekeeper-controlled

H.225 trunks 5-6, 5-13

H.323 client 17-25, 17-29

intercluster trunks 5-5

Gatekeeper Transaction Message Protocol (GKTMP) 5-14

Gatekeeper Update Protocol (GUP) 5-6, 8-21

gateways

911 services 11-11

all trunks busy 11-11

analog 4-7, 4-20, 4-32, 21-2

automated alternative routing 4-43

blocking 11-11

capabilities 4-49

Cisco IOS 4-34, 4-36

CiscoUnifiedVideoconferencing 3500 Series Video Gateways 4-39

configuration examples for fax/modem support 4-34

configuration in UnifiedCM 4-48

controlled with Named Service Event (NSE) 4-37

core feature requirements 4-8

CPU utilization 4-5

digital 4-7, 4-21, 4-32

digit manipulation 4-41

fax support 4-27

features 21-39

firewalls 20-30

for contact centers 4-4

for local failover 2-27

for music on hold 7-3

for video telephony 4-39

H.320 17-31, 17-37

H.323/SIP 15-25

IP 15-25

IP-to-IP 9-29, 9-36, 9-60, 10-54

modem support 4-30

performance overload 4-5

performance tuning 4-5

placement 11-11

protocols 4-8

QoS configuration examples 21-23

QSIG support 4-26

redundancy 4-16

security 20-29

selection of 4-7

service prefixes 4-42

SIP 4-12, 4-18

site-specific requirements 4-18

sizing for contact center traffic 4-4

sizing for traffic 4-2

V.34 modem support 4-32

V.90 modem support 4-32

VG224 4-20, 12-2, 21-5

VG248 4-35, 12-3, 12-4, 21-5

voice applications 4-1, 21-2, 21-5

VoiceXML 25-18, 25-19

WS-X6624 12-2, 12-4

zone prefixes 17-38

general security 20-2

generic topologies 9-52

geographical resiliency 17-23

GKTMP 5-14

Gratuitous Address Resolution Protocol (GARP) 20-7, 20-21

groups for

call routing 10-21

Emergency Responder (ER) 11-15, 11-16

line numbers (hunting) 10-43

media resources 6-1

redundancy 15-18

UnifiedCM redundancy 5-4, 8-8

guaranteed bandwidth 3-33

GUP 5-6, 8-21

H

H.225 trunks 5-6, 5-13

H.320 17-31, 17-37

H.323

analog gateways 4-20

Annex M1 5-13

call hairpinning 8-27

call preservation enhancements 4-16

calls 5-13

classes of service 10-98

clients 17-25, 17-34

dial peers for call routing 10-48

digital gateways 4-21, 4-22, 4-23, 4-24

FastStart 5-11

fastStart 6-18

fax and modem support 4-33

gateways 4-8, 15-7, 16-14

in single-site deployment model 2-3

in UnifiedCM 5-12

MCU resources 17-17

SIP IP Gateway 15-25

supplementary services 6-18

trunks 5-1, 5-3, 5-4, 5-10

video endpoints 17-2, 21-37

zones prefixes 17-34

hairpinning 8-27, 25-19

half-duplex 3-25

hardware

analog interface modules 21-4

audio conferencing bridge 6-9, 6-10, 6-11

DSP resources 6-4, 6-6, 6-7

gatekeepers 8-18

media resource capacities 6-23

MTP resources 6-20, 6-21

music on hold 7-12

recommendations A-1

transcoder 6-12, 6-13

types of platforms 8-2

headers for voice packets 3-52

hiding IP addresses of endpoints 6-29

high availability of

network services 3-4

voice services 2-7

high-availability servers 8-2

high-density analog interface modules 21-3

high-performance servers 8-2

history of

calls 23-8

hold 7-1, 7-7

holdee 7-5

holder 7-5

hold time 4-2

Hot Standby Router Protocol (HSRP) 2-17, 3-7, 8-17, 8-18, 15-27

HSRP 2-17, 3-7, 8-17, 8-18, 15-27

hub-and-spoke topology 3-3, 3-31, 9-15, 9-37, 10-51

hunt

groups 10-43

lists 10-43, 10-45, 10-104

pilot 10-43, 10-44, 10-104

I

IBM Cabling System (ICS) 3-26

IBM Sametime 7.5 23-33

IButton 10-14

ICCS 2-20, 2-24, 8-5

ICMP 4-18

ICS 3-26

iDivert 10-42

IDS 2-20, 20-30

Immediate Divert (iDivert) 10-42

impairments without QoS 3-30

inbound calls 4-41, 4-46, 10-70, 10-76, 10-83

incompatibilities 17-23

Informix Dynamic Server (IDS) 2-20

infrastructure (see network infrastructure)

infrastructure gatekeeper 17-22

inline power 3-24

Integrated Services (IntServ) model 3-45, 3-50

Integrated Services/Differentiated Services (IntServ/DiffServ) model 3-47, 3-50

integrating MeetingPlace with IP Telephony 15-1, 16-1

integrations with Cisco Unity 13-8

interactive voice response (IVR) 2-4, 17-20, 17-44

intercluster trunks

gatekeeper controlled 5-5

non-gatekeeper controlled 5-5

using SIP 5-18

interface modules 21-2

interface types for 911 calls 11-4

interference to wireless communications 3-67

international calls 10-18

Internet Control Message Protocol (ICMP) 4-18

Intra-Cluster Communication Signaling (ICCS) 2-20, 2-24, 8-5

Intrusion Detection System (IDS) 20-30

IntServ/DiffServ model 3-47, 3-50

IntServ model 3-45, 3-50

invia 9-30, 10-54, 17-32

IOS

calling privileges 10-60

call routing 10-48, 10-51

classes of service 10-98

digit manipulation 10-62

DSP resources supported 6-4, 6-6, 6-7

Gatekeeper 17-21

minimum release required 21-4

software MTP 6-20

IP/H323 feature set 8-17

IP/VC 3500 Series Video Gateways 4-39

IP addresses

hiding 6-29

security 20-5

IP Communicator 1-5, 21-12, 21-29, 21-39

IP Conference Station 21-18, 21-25

IP Gateway 15-25

IP-IP gateway (IPIPGW) 5-4, 9-29, 9-36, 9-60, 10-54

IPIPGW 5-4, 9-29, 9-36, 9-60, 10-54

IPIVR 17-44

iPlanet Directory Server 18-9, 18-14

IPMA 24-16

IP Manager Assistant (IPMA) 24-16

IP Phone Messenger (IPPM) 23-21

IP phones 21-6

IP Phone Services 1-7, 24-2

IPPM 23-21

IP Precedence 3-4, 3-35

IP PSTN 6-29

IPSec 2-6, 2-17

IP Security Protocol (IPSec) 2-6, 2-17

IPSG 20-23

IP SoftPhone 17-45

IP Source Guard (IPSG) 20-23

IP Telephony 1-1, 1-2, 15-1

IP-to-IP gateway (IPIPGW) 5-4, 9-29, 9-36, 9-60, 10-54

IP Video Telephony

components 17-1

described 1-1, 1-6, 17-1

security 20-10

IP VOICE feature set 8-27

IP Voice Media Streaming Application 6-9, 6-20, 6-21, 6-22, 8-14

ISDN 2-7, 2-8, 4-46

IVR 2-4, 17-20, 17-44

J

jitter 2-19, 4-29, 4-32

JTAPI 8-13, 17-2

K

Key Press Markup Language (KPML) 10-3, 10-9, 10-11

KPML 10-3, 10-9, 10-11

L

LAN infrastructure 3-4

Layer 2 2-17, 3-4

Layer 3 3-4

layers of security 20-3

LBR 6-27

LCF 8-24, 10-54

LCR 4-45

LDAP 8-5, 18-1

LDN 11-5

LEAP 3-70, 3-71, 21-13, 21-14

leased lines 2-6, 2-17, 3-34

lease times for DHCP 3-13

least-cost routing (LCR) 4-45

LEC 11-2, 11-11

legacy gatekeeper 9-35

LFI 3-34, 3-37, 3-38

licenses 23-13

Lightweight Directory Access Protocol (LDAP) 8-5, 18-1

Limit Client Power setting on access points 3-69

line/device approach to classes of service 10-91, 22-9

line appearances 3-63

line group devices 10-46

line groups 10-43, 10-45, 10-104

line speed mismatch 3-39

link efficiency 3-37

link fragmentation and interleaving (LFI) 3-34, 3-37, 3-38

listed directory number (LDN) 11-5

Live Communications Server 2005 23-30

LLQ 3-34, 3-35

LMHOSTS file 3-11

load balancing 3-20, 5-6, 5-8, 8-12, 15-24

lobby phone security 20-43

local dialing area 10-32

local exchange carrier (LEC) 11-2, 11-11

local failover deployment model 2-23

Location Confirm (LCF) 8-24, 10-54

Location Reject (LRJ) 10-54

Location Request (LRQ) 8-24, 10-54

locations

RSVP-enabled 9-17

static 9-13, 17-6

topology-aware 17-6

loose gateway 4-37

loss of packets 4-29, 4-32

low bit-rate (LBR) codecs 6-27

low-density analog interface modules 21-2

low-latency queuing (LLQ) 3-34, 3-35

LRJ 10-54

LRQ 8-24, 10-54

LRQ blast 8-24

M

MAC address 20-14

Manager Assistant 17-44

manager IP phones 21-9

manipulation of digits 10-27, 10-62

marking traffic 15-8, 15-14, 16-12

masking IP addresses of endpoints 6-29

maximum sessions per RSVP Agent 9-22

MC 17-12

MCM 5-14, 8-17, 17-21, 17-34

MCU

capacity and sizing 17-19

configuration 17-30

for video telephony 17-1, 17-12

with H.323 or SIP 17-17

with Skinny Client Control Protocol (SCCP) 17-15

zone prefixes 17-36

zones 17-35

Media Gateway Control Protocol (MGCP) 2-3, 4-8, 4-21, 4-24, 4-33, 17-2

media hold 7-27

media resource group (MRG) 6-26, 9-19, 17-16

media resource group list (MRGL) 6-26, 9-19, 17-16

media resources

described 6-1

design guidelines 6-26

for local failover 2-28

hardware and software capacities 6-23

PVDM 6-23

security 20-29

Media Streaming Application 6-9, 6-20, 6-21, 6-22, 8-14

media termination point (MTP)

described 6-13

for PSTN calls 6-29

hiding IP addresses of endpoints 6-29

in multisite deployment model 2-5, 2-16

in single-site deployment model 2-2

with H.323 trunk 5-10

with SIP trunk 5-14, 5-16

meeting ID 15-22

MeetingPlace

Audio Server 15-24

components 15-1

described 1-6

direct integration with H.323 or SIP 15-6

directory integration 15-9

Express 16-1

gatekeeper integration 15-7

H.323/SIP IP Gateway 15-25

integration with IP Telephony 15-1

load balancing 15-24

meeting ID 15-22

RASAggregator trunk 15-18

redundancy 15-24

Video Administration component 15-12, 15-16

video call flows 15-20

video conferences 17-45

Video Integration component 15-11

Web Server 15-26

Message Waiting Indicator (MWI) 12-8, 14-2

messaging

bandwidth management 13-5

capabilities 1-6

centralized 13-2, 13-13, 13-17, 13-22

Cisco Unity 13-1

combined deployment models 13-16

deployment models 13-2

distributed 13-3, 13-14, 13-19

failover 13-4, 13-20

system components 13-4

MGCP 2-3, 4-8, 4-21, 4-24, 4-33, 17-2

Microsoft Active Directory (AD) 18-9, 18-13, 18-16, 18-20

Microsoft Communications Server 23-30

Microsoft Office Communicator 23-30

Microsoft ViewMail for Outlook (VMO) 13-2

migration

from static locations to RSVP call admission control 9-26

parallel cutover 19-3

phased method 19-2

to IP Telephony 19-1

MISTP 3-4

mixed-mode operation 3-21

MLP 3-34

MLPP 6-21

MLTS 11-1

Mobile Connect

architecture 25-15

described 1-8, 25-1, 25-5

desk phone pickup 25-8

functionality 25-7

phones supported 25-5

redundancy 25-15

remote destination phone pickup 25-9

system parameters 25-6

UnifiedCM service parameters 25-6

voicemail 25-13

Mobile Voice Access

architecture 25-23

described 1-8, 25-1, 25-16

functionality 25-18

hairpinning 25-19

IVR VoiceXML gateway 25-18

phones supported 25-17

redundancy 25-24

system parameters 25-17

UnifiedCM services 25-17

Mobility

applications 25-1

described 25-1, 25-25

guidelines for deploying 25-29

system parameters 25-6, 25-17

models for deployments (see deployment models)

modem

clocking source 4-36

features supported 4-32

gateway support for 4-7, 4-30

pass-through mode 4-30

platforms supported 4-32

protocols supported 4-33

relay mode 4-30

upspeed 4-30

V.34 4-32

V.90 4-32

MoH 2-28, 7-1

moves, adds, and changes 11-9

MP 17-12, 17-14

MPLS 2-6, 2-17, 3-31, 3-34, 9-12, 9-45

MRG 6-26, 9-19, 17-16

MRGL 6-26, 9-19, 17-16

MTP

audio conferencing bridge 6-21

described 6-13

for PSTN calls 6-29

hardware resources 6-20, 6-21

hiding IP addresses of endpoints 6-29

in multisite deployment model 2-5, 2-16

in single-site deployment model 2-2

software resources 6-20

with H.323 trunk 5-10

with SIP trunk 5-14, 5-16

multicast music on hold 7-2, 7-8, 7-9, 7-10, 7-17, 7-20

multicast traffic on WLAN 3-68

Multilevel Precedence Preemption (MLPP) 6-21

multi-line telephone system (MLTS) 11-1

Multilink Point-to-Point Protocol (MLP) 3-34

multi-media collaboration 1-6

Multimedia Conference Manager (MCM) 5-14, 8-17, 17-21

multiple clusters for Cisco Unity 13-8

Multiple Instance Spanning Tree Protocol (MISTP) 3-4

multiple UnifiedCM servers 13-22

multipoint conferencing 17-12

Multipoint Controller (MC) 17-12

Multipoint Control Unit (MCU)

capacity and sizing 17-19

configuration 17-30

for video telephony 17-1, 17-12

with H.323 or SIP 17-17

with Skinny Client Control Protocol (SCCP) 17-15

Multipoint Processor (MP) 17-12, 17-14

Multiprotocol Label Switching (MPLS) 2-6, 2-17, 3-31, 3-34, 9-12, 9-45

multisite dial plan 10-65

multisite WAN deployment model

with centralized call processing 2-4, 6-27, 7-15, 10-102, 16-6

with distributed call processing 2-15, 6-28, 7-19, 10-103, 16-7

music on hold (MoH) 2-28, 7-1

MWI 12-8, 14-2

N

Named Service Event (NSE) 4-33, 4-37

Named Telephony Event (NTE) 4-12, 6-14

National Emergency Number Association (NENA) 11-6, 11-19

native transcoding with Cisco Unity 13-7

NENA 11-6, 11-19

Netscape Directory Server 18-9, 18-14

network hold 7-7

network infrastructure

access layer 3-4

core layer 3-10

distribution layer 3-7

high availability 3-4

LAN 3-4

overview 1-3

requirements 3-1

roles 3-3

security 20-4

WAN 3-31

WLAN 3-65

network modules 6-24

network services 3-10

Network Specific Facilities (NSF) 4-23

Network Time Protocol (NTP) 3-23

NFAS 2-3, 4-23

NIC teaming 8-4

NM-HD-1V/2V/2VE module 6-9, 6-12, 6-20

NM-HDV2 module 6-9, 6-12, 6-20

NM-HDV module 6-10, 6-13

nomadic phones 11-9

Non-Facility Associated Signaling (NFAS) 2-3, 4-23

non-gatekeeper controlled H.323 client 17-25, 17-26, 17-29

non-gatekeeper controlled intercluster trunks 5-5

non-IOS hardware platforms 6-7

NPA 10-30

NSE 4-33, 4-37

NSF 4-23

NTE 4-12, 6-14

NTP 3-23

Numbering Plan Area (NPA) 10-30

number of digits dialed 10-5

O

Office Communications Server 2007 23-30

off-net dialing 10-4

on-net dialing 10-4, 10-5, 10-6, 10-69, 10-71, 10-76

open authentication 3-70, 21-13, 21-14

Open Shortest Path First (OSPF) 20-35

Option 150 3-12

OSPF 20-35

outbound calls 4-42, 4-47, 5-8, 10-70, 10-74, 10-80

outvia 9-30, 10-54, 17-32

overlapping

channels 3-67

dial plans 10-71

extensions 10-4

overlap receiving 10-18

overlap sending 10-18

oversubscription of a link 3-39

P

PAC 3-70, 21-13

packets

delay 2-19, 2-21, 4-32

headers 3-52

jitter 2-19

loss of 2-19, 4-29

parallel cutover 19-3

parameters

clusterwide 9-24

for Device Mobility 22-4

for Mobile Connect 25-6

for Mobile Voice Access 25-17

service parameters 24-3, 24-8, 24-9, 24-16, 24-17, 24-34, 24-45

partitioned addressing 10-67, 10-71, 22-13

partitions 10-21, 10-22, 10-71, 10-90, 10-94

passive-interface command 3-9

pass-through codec 9-23

pattern recognition in dialing 10-3, 10-85

PC

Access to Voice VLAN 21-18

port on IP phone 20-6, 21-18

performance

call rate 8-1

of Attendant Console 24-43

of Extension Mobility 24-15

of presence servers 23-13

of servers 8-15

of UnifiedCM Assistant 24-31

of WebDialer 24-54

overload on gateways 4-5

tuning of gateways 4-5

Per-Port/Per-VLAN ACLs 21-36

Personal Communicator 1-5, 21-11, 21-29, 23-26

phased migration 19-2

phones

7902G 21-6

7905G 21-6

7906G 21-7

7910G 21-7

7910G+SW 21-7

7911G 21-7

7912G 21-7

7914 Expansion Module 21-11

7931G 21-8

7940G 21-8

7941G 21-8

7941G-GE 21-8

7942G 21-8

7945G 21-9

7960G 21-9

7961G 21-9

7961G-GE 21-10

7962G 21-10

7965G 21-10

7970G 21-10

7971G-GE 21-11

7975G 21-11

7985G IP Video Phone 21-21, 21-35

Attendant Console 24-33

authentication and encryption 20-11

basic models 21-6

built-in conferencing 6-11

business models 21-7

call pickup at desk phone 25-8

configuration 21-15

desktop IP models 21-6

dialed pattern recognition 10-85

executive models 21-10

Extension Mobility 24-8

features 21-39

for Mobile Connect 25-5

for Mobile Voice Access 25-17

IP Phone Services 24-2

location for 911 purposes 11-9

manager models 21-9

nomadic 11-9

PC port 20-6

QoS 21-25

remote destination call pickup 25-9

roaming 3-66, 21-16

SCCP 10-9

security 20-6, 20-43

service parameters 24-3, 24-8, 24-9, 24-16, 24-17

services 24-2

settings 20-10

SIP 10-9, 10-11, 21-23

software-based 1-5, 21-11, 21-29

Type-A 10-2, 10-9

Type-B 10-2, 10-11

Unified Communications Manager Assistant 24-16

user input 10-9, 10-11

video telephony 21-33

web access 20-9

WebDialer 24-44

wireless 1-6, 21-12, 21-31

Wireless IP Phone 7920 21-12

Wireless IP Phone 7921G 21-12

with Cisco Unified Video Advantage 17-1

with CiscoUnifiedVideoAdvantage 21-18

Phone Systems for Cisco Unity Connection 13-8

physical security 20-4

pilot number for hunt lists 10-43, 10-44, 10-104

ping utility 2-21

PINX 12-8

PIX 20-30, 20-32

plain old telephone service (POTS) 11-6

platforms 8-2, 8-18, 17-24

PoE 3-24

policy

for network security 20-2

for presence 23-9

for RSVP 3-58, 9-24

PortFast 3-6

ports

access 20-15

enable/disable 21-18

for call signaling 4-48

for CiscoUnifiedVideoAdvantage 21-33

for integration of Cisco Unity with UnifiedCM 13-10, 13-12

for presence server 23-16

on the IP phone 20-6

PC connection 21-18

security 20-13

positive disconnect supervision 12-12

POTS 11-6

Power over Ethernet (PoE) 3-24

precedence settings for network traffic 3-4, 3-35

prefixes

for access code 10-30

for gatekeeper zones 9-35

gateway 17-32

MCU 17-31

service 4-42, 17-18

zones 17-34, 17-36, 17-38

presence

call history 23-8

Cisco IP Phone Messenger (IPPM) 23-21

clusters 23-11

components 23-3

deployment models 23-13

described 23-1, 23-2

end user 23-4

groups 23-9

guidelines 23-10

IBM Sametime 7.5 23-33

integration with third-party applications 23-30

interactions between components 23-14

licensing of users 23-13

Microsoft Communications Server 23-30

policy 23-9

port usage 23-16

presentity 23-2

SCCP 23-7

server guidelines 23-21

server performance 23-13

server redundancy 23-12

servers 23-10

SIP 23-6

speed dial 23-7

SUBSCRIBE calling search space 23-9

synchronization of servers 23-11

UnifiedCM 23-5

presentity 23-2

preservation of calls 4-16

Pre-Shared Key (PSK) 3-70

PRI 11-5

primary extension 23-4

Primary Rate Interface (PRI) 11-5

prioritization of traffic 3-35

priority, urgent 10-19

Priority Queue 3-57

Private Integrated Services Network Exchange (PINX) 12-8

Private Internet Exchange (PIX) 20-30, 20-32

privileges for making calls 10-21, 10-60

progress_ind alert enable 8 command 11-12

propagation of database 8-5

Protected Access Credential (PAC) 3-70, 21-13

Protocol Auto Detect 5-13

protocols

ARP 3-69, 20-21

CDP 20-12, 21-18

cRTP 3-34, 3-37

DHCP 3-12, 20-17, 20-18, 20-20

features supported 17-3

GARP 20-7, 20-21

GKTMP 5-14

GUP 5-6, 8-21

H.225 5-6, 5-13

H.320 17-31, 17-37

H.323 2-3, 4-8, 4-20, 4-21, 4-22, 4-23, 4-24, 4-33, 5-1, 5-3, 5-4, 5-10, 8-27, 10-48, 10-98, 15-7, 16-14, 17-2, 17-17, 17-25, 21-37

HSRP 2-17, 3-7, 8-17, 8-18, 15-27

IPSec 2-6, 2-17

JTAPI 17-2

LDAP 8-5, 18-1

MGCP 2-3, 4-8, 4-21, 4-24, 4-33, 17-2

MISTP 3-4

MLP 3-34

MPLS 9-12

NTP 3-23

RAS 10-51, 17-21

RCP 20-21

RIP 20-35

routing 3-9

RSTP 3-4, 3-7

RSVP 3-31, 3-41, 9-8, 9-29, 17-6

RTP 2-17, 17-2

SCCP 4-8, 4-33, 7-20, 10-3, 10-9, 17-2, 17-15, 21-18, 21-22, 23-7

SDP 5-15

SIMPLE 23-10

SIP 2-17, 4-12, 4-18, 4-20, 4-21, 4-22, 4-23, 4-24, 5-1, 5-3, 5-14, 6-21, 7-23, 10-3, 10-9, 10-11, 10-13, 10-85, 13-9, 15-7, 16-14, 17-2, 21-23, 21-37, 23-6

SMDI 12-1

SNMP 11-9

SOAP 23-11

SRTP 3-52

STP 3-6

supported by Unified MeetingPlace Express 16-3

TAPI 17-2

TFTP 3-12, 3-15, 8-4, 8-13, 21-18

UDP 2-17, 5-6

provisioning

H.320 gateways 17-31

H.323 clients 17-25

MCUs 17-30

servers 8-15, 8-17

proxy

for gatekeeper 8-17, 17-34, 17-36, 17-38

line mode with UnifiedCM Assistant 24-19

PSAP 11-2, 11-8, 11-14

PSK 3-70

PSTN 2-2, 2-6, 2-12, 2-17, 4-3, 5-4, 6-29, 10-29, 11-1

public safety answering point (PSAP) 11-2, 11-8, 11-14

Public Switched Telephone Network (PSTN) 2-2, 2-6, 2-17, 4-3, 5-4, 10-29, 11-1

publisher server 2-21, 8-7

PVDM 6-23

Q

Q.SIG 5-13

QBE 14-2

QBSS 3-70, 3-73, 21-16, 21-17

QBSS-Differential Threshold 21-16

QCIF 21-23

QoS

Attendant Console 24-38

Cisco Unified MeetingPlace 15-8

Cisco Unified MeetingPlace Express 16-12

Cisco Unified MeetingPlace Video 15-14

configuration examples 21-23

for LAN 3-26

for music on hold 7-12

for security 20-25

for WAN 3-31, 3-34

for wireless LAN 3-72

general 1-4

RSVP 3-44

UnifiedCM Assistant 24-26

QoS Basic Service Set (QBSS) 3-70, 3-73, 21-16, 21-17

QSIG 4-21, 4-26, 12-8, 19-3

Quality of Service (QoS)

configuration examples 21-23

for Attendant Console 24-38

for Cisco Unified MeetingPlace 15-8

for Cisco Unified MeetingPlace Express 16-12

for Cisco Unified MeetingPlace Video 15-14

for LAN 3-26

for music on hold 7-12

for security 20-25

for UnifiedCM Assistant 24-26

for WAN 3-31, 3-34

for wireless LAN 3-72

general 1-4

RSVP 3-44

Quarter Common Intermediate Format (QCIF) 21-23

queue depth 3-64

queuing of voice traffic 3-30, 3-72

Quick Buffer Encoding (QBE) 14-2

quiescent traffic 3-64

R

radio frequency (RF) 21-13

RADIUS 3-71

Rapid Spanning Tree Protocol (RSTP) 3-4, 3-7

RAS 5-6, 9-15, 10-51, 17-21

RASAggregator trunk 15-18, 17-25, 17-29

Rate Matching (RM) module 17-12, 17-15

rate of error 2-22

RBOC 11-2

RCF 17-39

RCP 20-21

RDNIS 13-6

Real Time Monitoring Tool (RTMT) 18-2

Real-Time Transport Protocol (RTP) 2-17, 17-2

recognition of dialed patterns 10-85

recommended hardware and software versions A-1

Redirected Dialed Number Information Service (RDNIS) 13-6

Redirector servlet 24-47

redundancy

Attendant Console 24-41

call processing 8-8

cluster configurations 8-10

during software upgrades 8-9

Extension Mobility 24-12

for CiscoUnifiedMeetingPlace 15-24

for Cisco Unified MeetingPlace Express 16-16

for Mobile Connect 25-15

for Mobile Voice Access 25-24

for music on hold 7-11

for presence servers 23-12

for remote sites 2-7

for trunks 5-6

for UnifiedCM Assistant 24-27

gatekeeper 8-18

gateway support for 4-7, 4-16

groups 15-18

IP Phone Services 24-6

IP-to-IP gateways 9-32

load balancing 8-12

TFTP services 3-20

WebDialer 24-52

Regional Bell Operating Company (RBOC) 11-2

regions 17-4, 17-6

Registration Admission Status (RAS) 5-6, 9-15, 10-51, 17-21

Registration Confirm (RCF) 17-39

registration of RSVP Agent 9-22

Registration Request (RRQ) 17-39

Relative Signal Strength Indicator (RSSI) 21-16

Remote Authentication Dial-In User Service (RADIUS) 3-71

Remote Copy Protocol (RCP) 20-21

remote destination phone pickup 25-9

remote failover deployment model 2-28

remote-mount servers 3-22

remote RSVP Agent 9-57

remote site survivability 2-7

re-packetization of a stream 6-14

replication of database 8-5

request for

bandwidth 5-14

resilience 5-6, 8-1

resolution of addresses 10-53, 10-54

Resource Reservation Protocol (RSVP) 3-31, 3-41, 9-8, 9-29, 17-6

restrictions for

Attendant Console 24-42

Extension Mobility 24-15

IP Phone Services 24-7

UnifiedCM Assistant 24-30

WebDialer 24-53

Retry Video Call as Audio 17-8

RF 21-13

RFC2833 4-12, 6-14

rich-media conferencing 1-1

RIP 20-35

RJ-45 3-26

RM 17-12, 17-15

roaming 3-66, 11-9, 21-16

Roaming Sensitive Settings 22-4

rogue

DHCP server 20-17

network extensions 20-15

roles

in the network infrastructure 3-3

of a gatekeeper 17-22

rollover of channels 4-46

root guard 3-6

round-trip time (RTT) 2-21, 2-24

Route/Switch Processor (RSP) 4-30

routed firewall

ASA or PIX 20-35

FWSM 20-38

routers

access control list (ACL) 20-27

branch office 7-17

flash 7-17

roles and features 3-3

RSVP 3-44

selective for E911 11-3

routes

filters 10-18

group devices 10-21

groups 10-19, 10-21

lists 10-20

patterns 10-15, 10-17

selection of 10-31

routing

calling line ID 10-19

calls 10-15, 10-48, 10-51

digit manipulation 10-19

inbound calls 4-41

least-cost 4-45

outbound calls 4-42

protocols 3-9

time-of-day (ToD) 10-46

Routing Information Protocol (RIP) 20-35

RRQ 17-39

RSP 4-30

RSSI 21-16

RSSI-Differential Threshold 21-16

RSTP 3-4, 3-7

RSVP

call admission control 9-8

Cisco RSVP Agent 9-19, 9-22, 9-57

described 3-41

IP-to-IP Gateway 9-29

locations enabled for RSVP 9-17, 17-6

policy 9-24

WAN infrastructure 3-31

RTMT 18-2

RTP 2-17, 17-2

RTT 2-21, 2-24

S

scalability of

gatekeepers 17-23

IP Phone Services 24-7

UnifiedCM 8-1

SCCP

dialed pattern recognition 10-3

fax and modem support 4-33

gateway support for 4-8

MCU resources 17-15

music on hold (MoH) 7-20

phones 10-9

presence 23-7

user input on phones 10-9

video endpoints 17-2, 21-18, 21-22

schema 18-1

screen sharing 16-10

SDK 18-3

SDP 5-15

search base for directories 18-11

Section 255 2-29

Section 508 2-29

security

access control list (ACL) 20-25, 20-27

antivirus 20-42

Cisco Security Agent 20-41

configuration example 20-16, 20-19, 20-22, 20-24, 20-26, 20-28, 20-37, 20-39, 20-43

data center 20-40

DHCP Snooping 20-17

DHCP starvation attack 20-18

directories 18-15

firewalls 20-32, 20-45

gateways 20-29

infrastructure 20-4

in general 1-8, 20-1, 20-2

intracluster communications 8-7

layers 20-3

lobby phone example 20-43

MAC CAM flooding 20-14

media resources 20-29

MeetingPlace 15-6

MeetingPlace Express 16-9

PC port on the phone 20-6

phones 20-6

phone settings 20-10

physical access 20-4

policy 20-2

QoS 20-25

rogue network extensions 20-15

servers 20-41, 20-42

switch port 20-13

Video Capabilities 20-10

voice VLAN 20-8

web access 20-9

wireless network 3-70

Segmented Meeting Access (SMA) 16-9

selecting the proper route 10-31

selective router 11-3

separate integrations for Cisco Unity 13-8

Sequenced Routing Update Protocol (SRTP) 3-52

sequential LRQs 8-24

servers

capacity planning 8-15, 8-17

clusters 8-2, 23-11

co-located 3-14

co-resident DHCP 3-15

co-resident MoH 7-3

CTI Manager 8-13

data center 3-10

farm 3-10

for DHCP 3-15

for media resources 6-1

for music on hold 7-3, 7-5, 7-12

for presence 23-10

for UnifiedCM 8-2

high-availability 8-2

high-performance 8-2

maximum number of devices 8-17

multiple UnifiedCM servers 13-22

performance 8-15, 23-13

publisher 2-21, 8-7

redundancy 15-24, 23-12

remote mount 3-22

security 20-41, 20-42

shadow server 15-24

standalone 3-15, 7-3

subscriber 8-8

synchronization 23-11

TFTP 8-13

types 8-2

Service Inter-Working (SIW) 2-6, 2-17, 3-34

service parameters

for Attendant console 24-34

for Extension Mobility 24-8, 24-9

for IP Phone Services 24-3

for UnifiedCM Assistant 24-16, 24-17

for WebDialer 24-45

services

for IP phones 24-2

prefix 4-42, 17-18, 17-31, 17-32

supplementary 4-8

template 17-18

within a cluster 8-4

service set identifier (SSID) 3-66, 3-69

servlet for

Redirector 24-47

WebDialer 24-46

Session Description Protocol (SDP) 5-15

Session Initiation Protocol (SIP)

analog gateways 4-20

annunciator 6-21

delayed offer 5-15

dialed pattern recognition 10-3

dial rules 10-13, 10-85

digital gateways 4-21, 4-22, 4-23, 4-24

early offer 5-15

for distributed call processing 2-17

gateways 4-18

gateway support for 4-12

intercluster trunks 5-18

music on hold (MoH) 7-23

phones 10-9, 10-11, 21-23

presence 23-6

trunks 5-1, 5-3, 5-14, 13-9, 15-7, 16-14

Type-A phones 10-9

Type-B phones 10-11

video endpoints 17-2, 21-37

settings for IP phones 20-10

shadow server 15-24

shaping traffic 3-38

shared

key authentication 21-14

line appearances 3-63, 11-14

line mode with UnifiedCM Assistant 24-20

T.120 applications 17-45

shielded twisted-pair (STP) 3-26

signaling encryption 3-61, 3-62

Signaling System 7 2-3

SIMPLE 23-10

Simple Network Management Protocol (SNMP) 11-9

Simple Object Access Protocol (SOAP) 23-11

Simplified Message Desk Interface (SMDI) 12-1

simultaneous calls 4-2

Single Number Reach (see Mobile Connect)

single site

deployment model 2-2, 6-27, 7-15, 15-3, 16-4

messaging model 13-2

SIP

analog gateways 4-20

annunciator 6-21

delayed offer 5-15

dialed pattern recognition 10-3

dial rules 10-13, 10-85

digital gateways 4-21, 4-22, 4-23, 4-24

early offer 5-15

for distributed call processing 2-17

gateways 4-18

gateway support for 4-12

intercluster trunks 5-18

music on hold (MoH) 7-23

phones 10-9, 10-11, 21-23

presence 23-6

trunks 5-1, 5-3, 5-14, 13-9, 15-7, 16-14

Type-A phones 10-9

Type-B phones 10-11

video endpoints 17-2, 21-37

SIP for Instant Messaging and Presence Leveraging Extensions (SIMPLE) 23-10

site

dialing codes 10-7, 10-83

survey for wireless network 21-13

SIW 2-6, 2-17, 3-34

sizing

MCUs 17-19

UnifiedCM servers 8-15, 8-17

Unified MeetingPlace Express 16-15

Skinny Client Control Protocol (SCCP)

dialed pattern recognition 10-3

fax and modem support 4-33

gateway support for 4-8

MCU resources 17-15

music on hold (MoH) 7-20

phones 10-9

presence 23-7

user input on phones 10-9

video endpoints 17-2, 21-18, 21-22

SMA 16-9

SMDI 12-1

sn attribute 18-9

SNMP 11-9

snooping 20-17

SOAP 23-11

soft clients 11-14

SoftPhone 11-14, 17-45, 21-39

software

audio conferencing bridge 6-9

endpoints 21-11

media resource capacities 6-23

MTP resources 6-20

phones 21-39

versions 21-4, 21-5, A-1

software-based endpoints 21-29

Software Development Kit (SDK) 18-3

Sony endpoints 21-22

Source Guard 20-23

Spanning Tree Protocol (STP) 3-6

speed dial presence 23-7

speed of calls 3-55

SRST 2-6, 2-7, 7-17, 8-4, 10-103, 11-3

SRTP 3-52

SRU 16-16

SS7 2-3

SSID 3-66, 3-69

standalone server 3-15, 7-3

standard server 8-2

standby preempt command 3-7

standby track command 3-7

star topology 9-37

static ANI interface 11-7

static locations 9-13

Static Wired Equivalent Privacy 3-71

Static Wire Equivalent Privacy (WEP) 3-70

stealth firewall 20-35

STP 3-6, 3-26

string length 10-5

subnets 17-38

SUBSCRIBE calling search space 23-9

subscriber server 8-8

summary of endpoint gatekeepers 17-40

Sun ONE Directory Server 18-9, 18-14

supplementary services

for H.323 endpoints 6-18

on gateways 4-8, 4-13

supported

call types 17-3

codecs 17-4, 21-23

platforms for gatekeepers 17-24

protocols 17-2, 17-3

survey of wireless network 21-13

Survivable Remote Site Telephony (SRST) 2-6, 2-7, 7-17, 8-4, 10-103, 11-3

switchback 9-22

switches

port security 20-13

roles and features 3-3

switchover 9-22

synchronization of

directories 18-9

presence servers 23-11

UnifiedCM database 18-22

synchronous H.323 client 17-26

system resource unit (SRU) 16-16

T

T.120 application sharing 17-45

T.38 fax relay 4-36

Tail-End Hop-Off (TEHO) 10-65

Tandberg endpoints

classification of traffic 21-36

described 17-1, 21-22

TAPI 8-13, 17-2

TCP/UDP ports 21-33

TCS 17-10

TEHO 10-65

Telecommunications Act 2-29

telephone record and playback (TRaP) 13-2

telephone user interface (TUI) 13-2

templates to define service settings 17-18

Temporal Key Integrity Protocol (TKIP) 3-70

Terminal Capabilities Set (TCS) 17-10

termination of calls 6-2

test calls for 911 11-14

TFTP 3-12, 3-15, 8-4, 8-13, 21-18

third-party

SIP phones 21-23

software applications 1-2

video endpoints 21-22

voicemail systems 12-1, 12-13

threshold, differential 21-16

time-of-day (ToD) routing 10-46

timers for call signaling 4-49

time synchronization 3-23, 3-24

Time to Live (TTL) 17-39

TKIP 3-70

ToD 10-46

Token Ring 3-26

topology

for call admission control 9-37

generic 9-52

hub-and-spoke 9-15, 9-37, 10-51

MPLS-based 9-45

star 9-37

two-tier hub-and-spoke 9-41

topology-aware

call admission control 9-8

locations 17-6

topology-unaware call admission control 9-4

TPC 3-67

tracking domain 11-18

traditional approach to classes of service 10-87, 22-7

traffic

bearer traffic 3-52, 3-56

bursty 4-2

call control 3-60, 3-64

call-related 3-64

classification 3-4, 3-28, 3-72, 15-8, 15-14, 16-12, 21-23, 21-24, 21-33

contact center traffic patterns 4-3, 4-4

gateway sizing 4-2

normal business traffic 4-3

prioritization 3-35

provisioning for 3-52

PSTN traffic patterns 4-3

queuing 3-30, 3-72

quiescent 3-64

shaping 3-38

traffic patterns 4-2

video bearer traffic 3-55, 3-56

voice bearer traffic 3-52, 3-56

Traffic Specification (TSPEC) 21-16, 21-17

transcoding

Cisco Unity 13-7

described 6-11

hardware resources 6-12, 6-13

IP PSTN 6-29

resources 6-12

translation of digits

patterns 10-27

voice translation profiles 10-62

Transmit Power Control (TPC) 3-67

transparent firewall

ASA or PIX 20-35

FWSM 20-38

TRaP 13-2

Trivial File Transfer Protocol (TFTP) 3-12, 3-15, 8-4, 8-13, 21-18

troubleshooting for clustering over the WAN 2-22

trunks

comparing H.323 and SIP 5-1

described 5-1

features supported 5-1

H.225 5-6, 5-13

H.323 5-3, 5-4, 5-10

intercluster, gatekeeper controlled 5-5

intercluster, non-gatekeeper controlled 5-5

load balancing 5-6

PSTN 5-4

RASAggregator 17-25, 17-29

redundancy 5-6

SIP 5-3, 5-14, 6-21, 13-9

to service provider network 5-4

trust 21-23

TSPEC 21-16, 21-17

TTL 17-39

TUI 13-2

tuning gateway performance 4-5

Tunneled Q.SIG 5-13

two-tier hub-and-spoke topology 9-41

Type-A phones 10-2, 10-9

Type-B phones 10-2, 10-11

U

UAC 21-6

UAS 21-6

UDC 3-26

UDLD 3-6

UDP 2-17, 3-37, 5-6

UN 4-12

unicast music on hold 7-2, 7-8, 7-10, 7-20

UniDirectional Link Detection (UDLD) 3-6

UnifiedCC 17-44

Unified CM

Capacity Tool 8-15, 8-17

co-located clusters 9-54

configuration of Cisco IOS gateways for fax/modem support 4-36

database synchronization 18-22

described 1-4

different versions in the same cluster 3-21

groups 2-23, 2-28

H.323 5-12

integration with MeetingPlace 15-1

integration with MeetingPlace Express 16-1

mixed-mode operation 3-21

presence 23-5

Release 3.3 10-43

Release 4.0 10-43

services 24-3, 24-9, 24-17, 24-34, 24-45

UnifiedCM Assistant 1-7, 17-44, 24-16

UnifiedCMCT 8-15, 8-17

UnifiedCME 2-7, 2-18, 8-27

UnifiedCM Express (UnifiedCME) 2-7, 2-18, 8-27

Unified Communications 1-1

Unified Communications Manager Assistant (Unified CM Assistant) 1-7, 17-44, 24-16

Unified Communications Manager Capacity Tool (UnifiedCMCT) 8-15, 8-17

Unified IPIVR 17-44

Unified MeetingPlace 15-1

unified messaging (see also messaging) 13-1

Unified Mobility (see Mobility)

Unified Personal Communicator 1-5, 21-29

Unified Presence 23-1

Unified Video Advantage

classification of traffic 21-33

described 17-1, 21-18

QoS recommendations 21-29

uniform on-net dial plan 10-5, 10-69, 22-11

uninterrupted power supplies (UPS) 3-24

Unity 13-1

Unity Express 14-1

Unity Telephony Integration Manager (UTIM) 13-8, 13-10, 13-12

universal data connector (UDC) 3-26

Unsolicited SIP Notify (UN) 4-12

upgrading UnifiedCM releases 8-9

UplinkFast 3-6

UPS 3-24

upspeed 4-30

Urgent Priority 10-19

URLs for WebDialer 24-51

user agent client (UAC) 21-6

user agent server (UAS) 21-6

User Datagram Protocol (UDP) 2-17, 3-37, 5-6

user hold 7-7

UserID 18-9

users

application users 18-6

classes of service 10-87, 10-91, 10-98

directory search base 18-11

end users 18-6

input on phones 10-9, 10-11

User-to-User Information Element (UUIE) 5-13

UTIM 13-8, 13-10, 13-12

UUIE 5-13

V

V.34 modems 4-32

V.90 modems 4-32

V3PN 2-6, 2-17

VAD 4-5, 4-30, 8-14, 17-13

VAF 3-38

variable length on-net dial plan 10-6, 10-71, 10-76, 22-13, 22-15

VATS 3-40

VG224 Voice Gateway 4-20, 12-2, 21-5, 21-24

VG248 Analog Phone Gateway 4-35, 12-3, 12-4, 21-5, 21-24

via-zone gatekeeper 9-30, 9-35, 10-54, 15-15

VIC 21-2, 21-3

video

bearer traffic 3-55, 3-56

call flows 15-20

capabilities 20-10

conferences 15-22

described 17-1

dial plan 15-22

enable/disable 21-18

endpoints 1-5, 15-15, 17-1, 21-18, 21-33

features 1-1, 1-6

gatekeeper integration 15-14

gateways 4-39

traffic classification 3-29, 15-14, 21-33

VLAN 20-12

with Cisco Unified MeetingPlace 15-11

with Cisco Unified MeetingPlace Express 16-2

Video Administration for Cisco Unified MeetingPlace 15-12, 15-16

Video Capabilities 20-10

Video Integration component of Cisco Unified MeetingPlace 15-11

video telephony (see IP Video Telephony)

ViewMail for Outlook (VMO) 13-2

virtual LAN (VLAN) 3-4, 3-66, 21-23

Virtual Private Network (VPN) 2-6, 2-17, 22-16

virtual tie lines 3-64

VLAN

access control list (ACL) 20-25

number of devices per VLAN 3-4

separate VLANs for voice and data 3-66

video 20-12

VLAN ID 21-23

voice 20-8, 20-12

VMO 13-2

voice

bandwidth requirements 3-37

bearer traffic 3-52, 3-56

gateways 4-1, 21-2, 21-5

port integration 13-10, 13-12

termination 6-2

translation profiles 10-62

VLAN 20-8, 20-12

voice/WAN interface card (VWIC) 21-2

voice-activated conference view 17-13

voice activity detection (VAD) 4-5, 4-30, 8-14, 17-13

Voice-Adaptive Fragmentation (VAF) 3-38

Voice-Adaptive Traffic Shaping (VATS) 3-40

Voice and Video Enabled IPSec VPN (V3PN) 2-6, 2-17

voice interface card (VIC) 21-2, 21-3

voicemail

centralized 12-8

Cisco Unity 13-1

Cisco Unity Express 14-1

dial plan 10-71, 10-76, 10-83

dual PBX integration 12-6, 12-8

for local failover 2-27

integration with IP telephony system 12-1

positive disconnect supervision 12-12

SIP trunks 13-9

third-party systems 12-1, 12-12, 12-13

unified messaging 13-1

with Mobile Connect 25-13

voice over IP (VoIP) 3-52

voice over the PSTN (VoPSTN) 2-12

voice rtp send-recv command 11-12

VoiceXML (VXML) 25-18, 25-19

VoIP 3-52

VoPSTN 2-12

VPN 2-6, 2-17, 22-16

VWIC 21-2

VXML 25-18, 25-19

W

Wait for Far-End to Send TCS 17-10

WAN

aggregation router 3-3

infrastructure 3-31

web

access from IP phone 20-9

applications 16-10

server 15-26

WebDialer 1-7, 24-16, 24-44

weighted fair queuing 3-35

WEP 3-70, 3-71, 21-13

Wi-Fi Multimedia (WMM) 3-72

Wi-Fi Multimedia Traffic Specification (WMM TSPEC) 3-74, 21-16, 21-17

Wi-Fi Protected Access (WPA) 3-70, 21-13

Wi-Fi Protected Access 2 (WPA2) 3-70, 21-14

Wi-Fi Protected Access 2 Pre-Shared Key (WPA2-PSK) 21-14

Wi-Fi Protected Access Pre-Shared Key (WPA-PSK) 21-14

wildcard route pattern 10-17, 10-18

Windows Internet Naming Service (WINS) 3-15

WINS 3-15

Wired Equivalent Privacy (WEP) 3-71, 21-13

wireless

endpoints 21-12

IP Phone 7920 17-46, 21-12

IP Phone 7921 17-46

IP Phone 7921G 21-12

IP phones 1-6, 21-12, 21-31

LAN 3-65

networking solutions 17-46

wireless LAN (WLAN) 3-65

Wireless LAN Services Module (WLSM) 21-16

WLAN infrastructure 3-65

WLSM 21-16

WMM 3-72

WMM TSPEC 3-74, 21-16, 21-17

WPA 3-70, 21-13

WPA2 3-70, 21-14

WPA2-PSK 21-14

WPA-PSK 21-14

WS-SVC-CMM-ACT module 6-10, 6-12, 6-21

WS-X6608-E1 module 6-11, 6-13, 6-21

WS-X6608-T1 module 6-11, 6-13, 6-21

WS-X6624-FXS analog interface module 21-5

WS-X6624 module 12-2, 12-4

X

XML services 17-46

Z

zones

clients 17-33

configuration on gatekeeper 17-32

for gatekeepers 9-15

H.320 gateways 17-37

MCU 17-35

prefixes 9-35, 17-34, 17-36, 17-38

subnets 17-38