Cisco Unified Communications SRND Based on Cisco Unified Communications Manager 5.x
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Index

Table Of Contents

Symbols - Numerics - A - B - C - D - E - F - G - H - I - J - K - L - M - N - O - P - Q - R - S - T - U - V - W - X - Z

Index

Symbols

! in route patterns 10-18

<None> calling search space 21-7

@ in route patterns 10-17

Numerics

1700 Series Routers 6-10, 6-12

1A and 2A cabling 3-25

2800 Series Routers 6-9, 6-12, 6-17, 6-21

3500 Series Video Gateways 4-36

3511 MCU 16-20

3515 MCU 16-20

3540 MCU 16-20

3545 MCU 16-20

3800 Series Routers 6-9, 6-12, 6-17, 6-21

4ESS 4-20, 4-21

508 conformance 2-27

5ESS 4-20, 4-21

7902G IP Phone 20-6

7905_7912 dial rules 10-13, 10-74

7905G IP Phone 20-6

7906G IP Phone 20-6

7911G IP Phone 20-7

7912G IP Phone 20-7

7914 Expansion Module 20-10

7920 Wireless IP Phone 16-48, 20-13

7921G Wireless IP Phone 20-13

7935 IP Conference Station 20-19

7936 IP Conference Station 20-19

7940_7960_OTHER dial rules 10-13, 10-74

7940G IP Phone 20-7

7941G-GE IP Phone 20-8

7941G IP Phone 20-8

7960G IP Phone 20-8

7961G-GE IP Phone 20-9

7961G IP Phone 20-8

7970G IP Phone 20-9

7971G-GE IP Phone 20-10

7985G IP Video Phone 20-23, 20-35

802.1s 3-4

802.1w 3-4, 3-6

802.3af PoE 3-23

9.@ route pattern 10-17, 10-18

911 calls 10-60, 11-1

A

AAR

dial plan considerations 10-27

for video calls 4-40, 16-8

for Voice over PSTN 2-10, 2-12

with Cisco Unity 13-7

with hunt pilot 10-92

with wireless IP phones 20-19

abbreviated dialing 10-4

abbreviations GL-1

AC 1-7, 8-14, 22-28

ac application user name 22-30

access codes 10-7, 10-28

access control list (ACL) 19-24, 19-26, 20-35

Access Control Server (ACS) 3-69, 20-16

accessibility of IP Telephony features 2-27

Access Layer 3-4

access point (AP) 3-63, 3-67, 20-13

ACF 10-43

ACL 19-24, 19-26, 20-35

acronyms GL-1

ACS 3-69, 20-16

Active Directory (AD) 3-69, 17-11, 17-15, 17-17, 17-22

AD 3-69, 17-11, 17-15, 17-17, 17-22

Adaptive Security Appliance (ASA) 19-29, 19-31

addresses

Admission Request (ARQ) 10-43

MAC 19-13

resolution 10-43, 10-44

security 19-5

Address Resolution Protocol (ARP) 3-68, 19-20

Add Traffic Stream (ADDTS) 20-18

ADDTS 20-18

Admission Confirm (ACF) 10-43

Admission Reject (ARJ) 10-43

Admission Request (ARQ) 10-43

Advanced Encryption Standards (AES) 3-69

advanced formulas for bandwidth calculations 3-60

AES 3-69

AFT 11-19

agents for call processing 1-4, 2-17

Aironet 16-48

ALI 11-4, 11-19

ALI Formatting Tool (AFT) 11-19

all trunks busy 11-11

alternate

endpoints 5-14

gatekeeper 5-14, 8-24

TFTP file locations 3-22

analog

gateways 4-7, 4-18, 4-27, 20-2

interface modules 20-2, 20-4

Analog Telephone Adaptor (ATA) 20-6, 20-26

ANI 4-17, 11-4, 11-6, 11-7

Annex M1 5-14

annunciator 6-18

answer supervision 11-12

antivirus 19-40

AP 3-63, 3-67, 20-13

Application ID for RSVP 3-47, 3-56, 9-27, 16-4

applications

Attendant Console 22-28

described 22-1

Extension Mobility 22-7, 22-28, 22-39, 22-49

for mobile users 23-1

for video telephony 16-45

general 1-6

IP Manager Assistant 22-13

IP Phone Services 22-2

security 19-39

sizing and scalability 8-13

third-party 1-2

Unified Communications Manager Assistant 22-13

WebDialer 22-39

application users 17-8

architecture

for Attendant Console 22-31

for Cisco Unified Communications Manager Assistant 22-16, 22-17

for directories 17-8

for Extension Mobility 22-9

for IP Phone Services 22-3

for IP Telephony 1-2

for Mobile Connect 23-8

for Mobile Voice Access 23-20

for WebDialer 22-41, 22-44

area code 10-28

ARJ 10-43

ARP 3-68, 19-20

ARQ 10-43

ASA 19-29, 19-31

Assistant Console 22-23

asynchronous H.323 client 16-26, 16-31

Asynchronous Transfer Mode (ATM) 2-6, 2-15, 3-33

ATA 20-6, 20-26

ATM 2-6, 2-15, 3-33

Attendant Console (AC) 1-7, 8-14, 16-46, 22-28

attributes for directory data 17-13

audio-only calls 16-8

Audio Server 14-13

audio sources 7-3, 7-9

authentication

of phones 3-68, 19-11, 20-14

of users 17-11, 17-19

open 20-15

shared key 20-15

auto-detection 8-30

AutoGenerated.txt directory file 22-35

automated alternate routing (AAR)

dial plan considerations 10-27

for video calls 4-40, 16-8

for Voice over PSTN 2-10, 2-12

with Cisco Unity 13-7

with hunt pilot 10-92

with wireless IP phones 20-19

Automatic Location Identification (ALI) 11-4, 11-19

Automatic Number Identification (ANI) 4-17, 11-4, 11-6, 11-7

AUTO negotiate 3-24

AVVID XML Layer (AXL) 23-1

AXL 23-1

B

BackboneFast 3-6

bandwidth

advanced formulas 3-60

best-effort 3-32

call control traffic 3-58, 3-60, 3-63

consumption 3-49, 3-52

for Cisco Unified MeetingPlace 14-8

for Cisco Unified MeetingPlace Express 15-7

for Cisco Unity 13-6

for RSVP 3-54, 3-61

for screen sharing 15-7

for shared line appearances 3-61

for virtual tie lines 3-63

for web applications 15-7

for wireless networks 3-71

general rule 2-19

guaranteed 3-31

management of 9-14

provisioning 3-29, 3-31, 3-49

request for 5-14

requirements for call admission control 9-13

requirements for gatekeepers 9-14

voice class requirements 3-36

basic IP phones 20-6

B-Channel 4-42

beacons 3-68

Bearer Capabilities Information Element (bearer-caps) 4-45

bearer-caps command 4-45

bearer traffic 3-51, 3-54

benefits of

distributed call processing 2-16

single-site deployment 2-3

best-effort bandwidth 3-32

best practices for

call admission control 9-2

centralized call processing 2-7

Cisco Unified Communications Manager Express (UnifiedCME) 8-32

distributed call processing 2-16

fax support 4-25

IP-to-IP gateway 8-34, 9-30

LDAP synchronization 17-17

line/device approach to building classes of service 10-84

modem support 4-27

music on hold 7-8

RSVP 3-49

single-site deployment 2-4

WAN design 3-30

BHCA 2-24, 4-2, 8-18, 8-19, 10-94

BHCC 10-94

bill-to number (BTN) 11-5

binding of channels 4-42

BLF 21-5

border element 5-4

BPDU 3-6

branch office router 7-16

bridge protocol data unit (BPDU) 3-6

BTN 11-5

built-in conferencing 6-11

bump in the wire 19-34

bursting 3-38

bursty traffic 4-2

business IP phones 20-7

busy hour call attempts (BHCA) 2-24, 4-2, 8-18, 8-19, 10-94

busy hour call completions (BHCC) 10-94

busy lamp field (BLF) 21-5

busy-out channels 4-42

C

C5421 chipset 6-6

C542 chipset 6-7

C549 chipset 6-6

C5510 chipset 6-4

cabling

Category 3 3-24

IBM type 1A and 2A 3-25

CAC (see call admission control)

calculations for server capacities 8-16

call admission control

bandwidth management 9-14

bandwidth requirements 9-13

best practices 9-2

centralized call processing 9-37, 9-41, 9-46, 9-51

components 9-11

described 9-1

design considerations 9-36

distributed call processing 9-38, 9-43, 9-48, 9-54

elements 9-11

for CiscoIP Communicator 20-13

for Cisco Unified MeetingPlace 14-8

for Cisco Unified MeetingPlace Express 15-7

for Cisco Unified MeetingPlace Video 14-19

for music on hold 7-15

for wireless access points 20-18

gatekeeper 8-20, 9-14, 10-41

locations 16-8

migration from static locations to RSVP 9-25

moving devices to a new location 11-13

MPLS 9-11

regions 16-5

RSVP 3-48

RSVP-enabled locations 9-16

static locations 9-12

topologies 9-36

topology-aware 9-7

topology-unaware 9-3

callback

for emergency services 11-8, 11-14

from the PSAP 11-8, 11-14

call control traffic 3-58, 3-63

call detail record (CDR) 2-20

call flows

Cisco Unified MeetingPlace Video 14-27

media hold 7-27

music on hold 7-5, 7-20, 7-23

calling line ID (CLID) 4-17, 10-19

calling party number (CPN) 11-5

calling privileges 10-21, 10-50

calling restrictions 10-21, 10-50

calling search spaces 10-21, 10-23, 10-61, 10-79, 10-83, 21-7

CallManager (see Unified CM)

call processing

agents 1-4, 2-17

centralized 2-4, 9-37, 9-41, 9-46, 9-51, 13-13, 13-14

distributed 2-14, 9-38, 9-48, 9-54

distributed deployments 9-43

guidelines 8-1

hardware platforms 8-2

redundancy 4-7, 8-8

subscriber server 8-7

with gatekeeper 8-20

call-related traffic 3-63

call routing for emergency calls 11-18

calls

911 11-1

audio-only 16-8

classification of 10-20

coverage of 10-91

emergency 10-60

flow between clusters 16-10

flows for Cisco Unified MeetingPlace Video 14-27

forwarding 10-25, 10-87

H.323 5-13

hairpinning 13-14

history 21-6

hold 7-6

inbound 4-37, 4-43, 10-60, 10-65, 10-72

load balancing 5-9

media hold 7-27

music on hold 7-1

number of calls per DSP resource 6-4, 6-6, 6-7

outbound 4-39, 4-43, 5-9, 10-60, 10-64, 10-69

per second (cps) 4-2

pickup at desk phone 23-5, 23-19

pickup at remote destination phone 23-6, 23-19

preservation of 4-15

privileges 10-21

restrictions 10-50

routing 4-37, 4-39, 10-15, 10-38, 10-41, 11-18, 23-11, 23-12

scenarios 16-9

signaling 4-44, 4-45

simultaneous 4-2

speed of 3-53

tromboning 13-14

types supported 16-3

within a cluster 10-60, 10-63, 10-68

CAM 19-13

CAMA 11-5

campus

access switch 3-3

infrastructure requirements 3-1

cancellation of echo 4-26

CanMapAlias 5-14

capability exchange for T.38 fax relay 4-33

capacity planning for

CTI route points and ports 8-20

gateways 8-18

music on hold 7-12, 7-13

phones 8-17

third-party controlled lines 8-20

trunks 8-19

UnifiedCM servers 8-15, 8-16, 8-17

wireless networks 20-15

Capacity Tool 8-15, 8-16, 8-17

Category 3 cabling 3-24

CCA 3-68

CDP 19-12, 20-20

CDR 2-20

Centralized Automatic Message Accounting (CAMA) 11-5

centralized call processing

call admission control 9-37, 9-41, 9-46, 9-51

call coverage 10-92

centralized messaging 13-13

deployment model 2-4

distributed messaging 13-14

hunt lists 10-92

Voice over the PSTN 2-10

centralized gatekeeper deployment 10-45

centralized messaging 13-3, 13-13, 13-17, 13-21

centralized TFTP services 3-19, 3-20

channels

binding 4-42

for video calls 4-42

for wireless devices 3-65

rollover 4-42

chipsets

C542 6-7

C5421 6-6

C549 6-6

C5510 6-4

CIF 20-25

CIR 3-38

Cisco Aironet 16-48

Cisco Centralized Key Management (Cisco CKM) 20-15, 20-16

Cisco Discovery Protocol (CDP) 19-12, 20-20

Cisco Emergency Responder (ER) 11-9, 11-13, 16-45, 20-19

Cisco IOS

calling privileges 10-50

call routing 10-38, 10-41

classes of service 10-88

digit manipulation 10-52

DSP resources supported 6-4, 6-6, 6-7

gatekeeper 16-22

gateways 4-30, 4-32

minimum release required 20-4

software MTP 6-17

CiscoIP Communicator 20-31, 20-37

CiscoIP Conference Station 20-19, 20-26

Cisco IP Phone Messenger (IPPM) 21-15

CiscoIP SoftPhone 11-14, 16-47, 20-37

CiscoIP Voice Media Streaming Application 6-18

Cisco LEAP 3-69, 20-14, 20-15

Cisco Messaging Interface (CMI) 12-2

Cisco Multimedia Conference Manager (MCM) 5-14, 16-36

Cisco Security Agent 19-39

Cisco Unified Border Element 5-4

Cisco Unified Communications Manager (see Unified CM)

Cisco Unified Communications Manager Assistant (UnifiedCM Assistant) 1-7, 8-14, 16-46

Cisco Unified Communications Manager Express (UnifiedCME) 2-17, 8-30

Cisco Unified Contact Center (UnifiedCC) 16-46

Cisco Unified IPIVR 16-21, 16-46

Cisco Unified MeetingPlace 14-1, 16-47

Cisco Unified MeetingPlace Express 15-1

Cisco Unified MeetingPlace Video 14-16

Cisco Unified Mobility (see Mobility)

Cisco Unified Personal Communicator 20-10, 20-31, 21-19

Cisco Unified Presence 21-1, 21-8

Cisco Unified Video Advantage

classification of traffic 20-35

described 16-1, 20-20

QoS recommendations 20-31

CiscoUnifiedWireless IP Phone 7920 16-48

Cisco Unity 13-1

Cisco Unity Personal Assistant (CPCA) 13-3

Cisco Unity Telephony Integration Manager (UTIM) 13-10, 13-12

CKM 20-15, 20-16

classes of service for users 10-76, 10-80, 10-88

classification of

calls 10-20

traffic 3-4, 3-27, 3-70, 14-8, 14-20, 15-8, 20-25, 20-34

class of restriction (COR) 10-50, 10-88

Class of Service (CoS) 3-4, 20-26

clear channel assessment (CCA) 3-68

CLEC 11-4

CLID 4-17, 10-19

Client Matter Code (CMC) 10-20

clients

H.323 16-26

zones 16-34

clipping 2-7

clocking source for fax/modem support 4-32

clustering over the WAN

Cisco Unity 13-17, 13-19

described 2-17

failover with Cisco Unity 13-20

local failover 2-22

MeetingPlace 14-6

MeetingPlace Express 15-5

music on hold 7-20

remote failover 2-26

troubleshooting 2-21

WAN considerations 2-18

clusters

co-located 9-52

design guidelines 8-2

Emergency Responder (ER) 11-18, 11-19

for presence servers 21-9

for UnifiedCM 8-2

multiple, for Cisco Unity 13-5

redundancy 8-9

services 8-3

clusterwide parameters 9-23

CMC 10-20

CMI 12-2

CMM 7-3, 20-5

codecs

complexity modes 6-2

flex mode 6-3

for music on hold 7-8

for video telephony 20-23

low bit-rate (LBR) 6-24

pass-through 9-22

selection of 20-12

supported by complexity mode 6-4

supported by endpoint devices 16-6, 20-25

types 7-3, 20-12

collaboration

capabilities 1-6

solutions 16-47

co-located

DHCP server 3-13

UnifiedCM clusters 9-52

COM 17-4

combined deployment models for messaging 13-16

Committed Information Rate (CIR) 3-38

Common Intermediate Format (CIF) 20-25

Communication Media Module (CMM) 7-3, 20-5

Communications Manager (see Unified CM)

Communicator 20-10, 20-11, 20-31, 20-37, 21-19

competitive local exchange carrier (CLEC) 11-4

complexity modes for codecs 6-2

Component Object Model (COM) 17-4

components of

Cisco Unified MeetingPlace 14-2

IP Video Telephony 16-1

messaging system 13-4

presence 21-2

compressed Real-Time Transport Protocol (cRTP) 3-33, 3-35

Computer Telephony Integration (CTI) 8-12, 16-2, 16-45

Conference Station 20-19, 20-26

conferencing

built-in resource 6-11

capabilities 1-6

described 6-8

hardware resources 6-9, 6-10

MeetingPlace 1-6

resources 6-8, 16-13, 16-21

rich media 1-1

software resources 6-9

video 14-29

configuration examples for

access control list (ACL) 19-25, 19-27

ATA 188 and IP phones 20-26

DHCP snooping 19-18

Dynamic ARP Inspection 19-21

endpoint gatekeeper 16-41

fax/modem support 4-30, 4-32

firewalls 19-35, 19-37

gatekeeper 8-20

IP Source Guard 19-23

IP-to-IP gateways 9-32

lobby phone security 19-41

QoS 20-25

software-based endpoints 20-31

switch port security 19-15

UnifiedCME 8-30

VG224 gateways 20-25

VG248 gateways 20-25

via-zone gatekeepers 9-32

Wireless IP Phones 20-33

zones 16-34

conformance with Section 508 2-27

connectivity options for the WAN 2-6, 2-15

console

for attendants 16-46, 22-28

for UnifiedCMAssistant assistant 22-23

Contact Center 1-1, 16-46

contact center traffic patterns 4-3, 4-4

content-addressable memory (CAM) 19-13

continuous meeting server 14-13

continuous-presence conference view 16-15

control signaling 3-58, 3-63

COR 10-50, 10-88

Core Layer 3-9

co-resident

DHCP 3-14

MoH 7-3

core switch 3-3

CorporateDirectory.txt directory file 22-35

CoS 3-4, 20-26

coverage of calls 10-91

CPCA 13-3

CPN 11-5

cps 4-2

CPU utilization in gateways 4-5

cRTP 3-33, 3-35

CTI 8-12, 16-2, 16-45, 23-11, 23-12

CTI Manager 8-3, 8-12

CTI route points 6-17, 8-20, 23-11, 23-12

customer contact 1-1

cutover 18-1, 18-2

D

DAI 19-19, 19-20

database replication 8-4

database synchronization for UnifiedCM 17-24

data center 3-10, 19-39

delay

of packets 2-18, 2-20, 4-25, 4-27

variation (jitter) 4-25, 4-27

Delayed Offer 5-16

Delivery Traffic Indicator Message (DTIM) 3-66

Demilitarized Zone (DMZ) 14-7, 15-5, 19-44

deployment models

clustering over the WAN 2-17, 7-20, 14-6, 15-5

combined for messaging 13-16

described 2-1

DHCP 3-13

for Cisco Unity 13-2

for presence servers 21-10

for UnifiedCME 8-31

for Unified MeetingPlace 14-3

for Unified MeetingPlace Express 15-1

for Unified MeetingPlace Video 14-18

multisite dial plan 10-55

multisite WAN with centralized call processing 2-4, 6-24, 7-14, 10-92, 14-4, 15-3

multisite WAN with distributed call processing 2-14, 6-25, 7-19, 10-56, 10-93, 14-5, 15-4

music on hold 7-14

single site 2-2, 6-24, 7-14, 14-3, 15-2

voice over the PSTN 2-10

desk phone pickup 23-5, 23-19

desktop application for Attendant Console 22-33

desktop phones 20-6

destination of a call 10-27

devices

hunt list 10-94

limits per server 8-16

line group 10-37

mobility 11-13, 20-18

pools 2-23, 2-26

route group 10-21

DFS 3-65

DHCP

binding information 19-19

deployment options 3-13

described 3-11

lease times 3-12

Option 150 3-12

servers 3-14

Snooping 19-16, 19-19

starvation attack 19-18

dialed pattern recognition 10-3, 10-74

dial-in conferences 16-21

dial peers 10-38, 10-50, 10-52

dial plan

911 calls 11-1

abbreviated dialing 10-4

access codes 10-7

approaches to 10-57

calling privileges 10-21, 10-50

calling search space 10-79, 10-83

call routing 10-15

classes of service 10-76, 10-80, 10-88

design considerations 10-54

dial peers 10-38, 10-50, 10-52

distribution of digits 10-5

elements 10-8

emergency call string 11-10

Extension Mobility 10-30, 10-79, 10-85

for Cisco Unified MeetingPlace 14-12

for Cisco Unified MeetingPlace Video 14-29

for distributed call processing 10-56

for Mobile Connect 23-9

for Mobile Voice Access 23-20

for multisite deployments 10-55

for UnifiedCM Assistant 22-19

for Voice over PSTN 2-13

functions 10-1

hunt lists 10-33, 10-36

international calls 10-18

line groups 10-33, 10-36

number of digits 10-4

on-net vs. off-net 10-3

overlapping extensions 10-4, 10-61

partitions 10-79, 10-83

planning considerations 10-2, 10-8

shared line appearance 11-14

site codes 10-6

string length 10-4

uniform on-net dialing 10-5, 10-58

variable length on-net dialing 10-6, 10-61, 10-66

voicemail 10-60, 10-65, 10-72

dial rules 10-9, 10-11, 10-13, 10-74

DID 4-17, 11-5

differential threshold 20-16

differentiated services code point (DSCP) 3-4, 3-34

different versions of UnifiedCM in the same cluster 3-20

digital gateways 4-7, 4-19, 4-27

Digital PBX Adapter (DPA) 12-4, 12-6

digital set emulation (DSE) 12-4

digital signal processor (see DSP resources)

digit manipulation 4-38, 10-19, 10-26, 10-52

Direct Inward Dial (DID) 4-17, 11-5

directories

access 17-4

architecture 17-8

attributes 17-13

authentication of users 17-11, 17-19, 17-24

filters for importing user data 17-24

for Attendant Console 22-34

for UnifiedCM Assistant 22-23

integration with Cisco Unified MeetingPlace 14-9

integration with Cisco Unified MeetingPlace Express 15-9

integration with IP telephony system 17-1, 17-2

integration with UnifiedCM4.x 17-7

integration with UnifiedCM5.0 17-6

LDAP 17-1

schema 17-1

search base 17-13

security 17-16

sn attribute 17-11

synchronization 17-11, 17-24

UserID 17-11

directory gatekeeper 8-27, 10-48

directory number (DN) 10-94

disaster recovery 14-12, 14-13

distributed call processing 2-14, 9-38, 9-43, 9-48, 9-54, 10-93

distributed gatekeeper deployment 10-47

distributed messaging 13-3, 13-14, 13-19

Distribution Layer 3-7

distribution of digits in a dial plan 10-5

DMZ 14-7, 15-5, 19-44

DN 10-94

DNS 3-10

Domain Name System (DNS) 3-10

Domino Unified Communications Services (DUC) 13-3

DPA 12-4, 12-6

DS0 8-19

DSCP 3-4, 3-34

DSE 12-4

DSP resources

C5421 chipset 6-6

C542 chipset 6-7

C549 chipset 6-6

C5510 chipset 6-4

calculations 6-22

described 6-2

for voice termination 6-4

in multisite deployment model 2-5, 2-15

in single-site deployment model 2-2

number of calls 6-4, 6-6, 6-7

PVDM 6-20

DTIM 3-66

DTMF 4-7, 4-11, 5-14, 5-15, 6-15, 6-16

DTPC 3-68

dual conference servers 14-13

dual-mode configuration 3-20

dual PBX integration 12-5, 12-6

dual tone multifrequency (DTMF) 4-7, 4-11, 5-14, 5-15, 6-15, 6-16

DUC 13-3

dynamic ANI interface 11-7

Dynamic ARP Inspection (DAI) 19-19, 19-20

Dynamic Frequency Selection (DFS) 3-65

Dynamic Host Configuration Protocol (DHCP) 3-11, 19-16, 19-18, 19-19

Dynamic Transmit Power Control (DTPC) 3-68

E

E.164 address 10-69, 10-70, 11-4, 11-5, 11-7

E911 11-1, 11-3

EAP 3-68, 3-69

EAP-FAST 3-68, 20-14

Early Media 5-16

Early Offer 5-16

echo cancellation 4-26

ECM 4-26

ECS 16-2

efficiency of links 3-35

elements of a dial plan 10-8

ELIN 11-6, 11-7

EM (see Extension Mobility)

emergency calls 10-60

emergency call string 11-10

emergency location identification number (ELIN) 11-6, 11-7

Emergency Responder (ER) 10-60, 11-9, 11-13, 16-45

emergency response location (ERL) 11-6, 11-7, 11-13

emergency services 11-1

EMP 16-13

Empty Capabilities Set (ECS) 16-2

encryption

for phones 19-11

for signaling 3-59, 3-61

endpoints

alternate 5-14

analog gateways 20-2

codecs supported 16-6

defined 1-5

directory access 17-4

features 20-37

gatekeeper 16-23, 16-26

gatekeeper output 8-27

gatekeeper registration 8-27

H.323 20-36

H.323 clients 16-26

hiding IP addresses 6-26

line group devices 10-37

SCCP 20-20

SIP 20-36

software-based 1-5, 20-10, 20-31

Sony 20-24

supplementary services 6-13

Tandberg 20-24, 20-35

time to live 16-41

types of 20-1

video 1-5, 14-21, 16-1, 20-20, 20-34

wireless 1-6, 20-13

end users 17-8, 21-3

Enhanced Media Processor (EMP) 16-13

Enhanced Media Termination Points 16-4

enhancements in UnifiedCM for IP Video Telephony 16-2

Enterprise Dial Tone (see Mobile Voice Access)

Enterprise MCM 8-20

equations for calculating

bandwidth 3-59, 3-60

calling search spaces 10-79, 10-83

music on hold server capacity 7-12

partitions 10-79, 10-83

ER 10-60, 11-13, 16-45, 20-19

ERL 11-6, 11-7, 11-13

Error Correction Mode (ECM) 4-26

error rate 2-21

ettercap virus 19-20

example configurations 16-34, 16-41

executive IP phones 20-9

Expansion Module 7914 20-10

Extensible Authentication Protocol (EAP) 3-68, 3-69, 20-14

Extensible Authentication Protocol-Flexible Authentication via Secure Tunneling (EAP-FAST) 3-68, 20-14

Extension Mobility (EM)

described 1-7, 22-7

dial plan 10-30, 10-79, 10-85

interactions with Attendant Console 22-39

interactions with UnifiedCMAssistant 22-28

interactions with WebDialer 22-49

profiles 8-19

server capacity and performance 8-14, 8-19

extensions, overlapping 10-4

F

FAC 10-20

failover

between subscriber servers 2-20

Cisco Unity 13-4, 13-20

clustering over the WAN 2-22, 2-26

to PSTN 10-69, 10-70

Fast Start 6-13

FastStart 5-11

fax

clocking source 4-32

Error Correction Mode 4-26

features supported 4-30

gateway support for 4-7, 4-25

interface modules 20-2, 20-3

interoperability of features 4-29

pass-through mode 4-25

protocols supported 4-28

relay mode 4-25

Super-Group 3 4-27

supported platforms and features 4-27

T.38 4-33

features of endpoints 20-37

filters for directory synchronization and authentication 17-24

firewalls

around gateways 19-29

bump in the road 19-34

centralized deployment 19-44

configuration example 19-35, 19-37

described 19-31

routed mode 19-34, 19-37

stealth mode 19-34

transparent mode 19-34, 19-37

Firewall Services Module (FWSM) 19-29, 19-31, 19-37

flash used for music on hold 7-16

flat addressing 10-57, 10-66

flex mode for codecs 6-3

flows for

calls between clusters 16-10

video calls with Cisco Unified MeetingPlace 14-27

Forced Account Codes (FAC) 10-20

Foreign Exchange Office (FXO) 11-6

Foreign Exchange Station (FXS) 12-3

forwarding calls 10-25, 10-87

Frame Relay 2-6, 2-15, 3-33

French national numbering plan 10-83

full-duplex 3-24

FWSM 19-29, 19-31, 19-37

FXO 11-6

FXS 12-3

G

GARP 19-7, 19-20

gatekeeper

alternate 5-14, 8-24

call admission control 2-16, 9-14

call routing 10-41

centralized deployment 10-45

clustering 8-24

configuration examples 8-20

described 16-22

design considerations 8-20

directory 8-27, 10-48

distributed deployment 10-47

for Cisco Unified MeetingPlace 14-11

for Cisco Unified MeetingPlace Express 15-11

for Cisco Unified MeetingPlace Video 14-20

for endpoints 8-27, 16-23, 16-26

geographical resiliency 16-24

H.225 trunks 5-6, 5-13

incompatibilities 16-24

intercluster trunks 5-5

IOS 16-22

legacy 9-33

output example 8-27

proxy 16-36, 16-38, 16-39

redundancy 8-21, 8-27

roles 16-23

scalability 16-24

summary 16-41

supported platforms 16-25

trunk redundancy 5-6

via-zone 9-29, 9-34, 10-44, 14-21

zones 9-14, 16-34

gatekeeper-controlled

H.225 trunks 5-6, 5-13

H.323 client 16-26, 16-30

intercluster trunks 5-5

Gatekeeper Transaction Message Protocol (GKTMP) 5-14

Gatekeeper Update Protocol (GUP) 5-6, 8-24

gateways

911 services 11-11

all trunks busy 11-11

analog 4-7, 4-18, 4-27, 20-2

automated alternative routing 4-40

blocking 11-11

capabilities 4-45

capacity calculations 8-18

centralized 23-11

Cisco IOS 4-30, 4-32

CiscoUnifiedVideoconferencing 3500 Series Video Gateways 4-36

configuration examples for fax/modem support 4-30

configuration in UnifiedCM 4-44

controlled with Named Service Event (NSE) 4-33

core feature requirements 4-7

CPU utilization 4-5

digital 4-7, 4-19, 4-27

digit manipulation 4-38

distributed 23-12

DS0 8-19

fax support 4-25

features 20-37

firewalls 19-29

for contact centers 4-4

for local failover 2-25

for Mobile Connect 23-11, 23-12

for music on hold 7-3

for video telephony 4-36

H.320 16-33, 16-38

H.323/SIP 14-14

Intel NetStructure PBX-IP Media Gateway (PIMG) 13-22

IP 14-14

IP-to-IP 9-28, 9-34, 9-58, 10-44

modem support 4-26

performance overload 4-5

performance tuning 4-5

PIMG 13-22

placement 11-11

protocols 4-8

QoS configuration examples 20-25

QSIG support 4-24

redundancy 4-15

security 19-28

selection of 4-7

service prefixes 4-39

SIP 4-12, 4-16

site-specific requirements 4-16

sizing for contact center traffic 4-4

sizing for traffic 4-2

V.34 modem support 4-27

V.90 modem support 4-27

VG224 4-18, 12-2, 20-5

VG248 4-31, 12-3, 20-5

voice applications 4-1, 20-2, 20-5

VoiceXML 23-16, 23-17

WS-X6624 12-2, 12-3

zone prefixes 16-40

general security 19-2

generic topologies 9-50

geographical resiliency 16-24

GKTMP 5-14

glossary GL-1

Gratuitous Address Resolution Protocol (GARP) 19-7, 19-20

groups for

call routing 10-21

Emergency Responder (ER) 11-15, 11-16

line numbers (hunting) 10-33

media resources 6-1

ports 13-5

redundancy 14-24

UnifiedCM redundancy 5-4, 8-8

guaranteed bandwidth 3-31

GUP 5-6, 8-24

H

H.225 trunks 5-6, 5-13

H.245 4-33

H.320 16-33, 16-38

H.323

analog gateways 4-18

Annex M1 5-14

call hairpinning 8-30

call preservation enhancements 4-15

calls 5-13

classes of service 10-88

clients 16-26, 16-36

dial peers for call routing 10-38

digital gateways 4-19, 4-20, 4-21, 4-22

Fast Start 6-13

FastStart 5-11

fax and modem support 4-28

gateways 4-8, 14-10, 15-9

in single-site deployment model 2-4

in UnifiedCM 5-12

MCU resources 16-18

SIP IP Gateway 14-14

supplementary services 6-13

T.38 fax relay 4-35

trunks 5-1, 5-3, 5-4, 5-11

video endpoints 16-2, 20-36

zones prefixes 16-36

hairpinning 8-30, 13-14, 23-17

half-duplex 3-24

hardware

analog interface modules 20-4

audio conferencing bridge 6-9, 6-10

DSP resources 6-4, 6-6, 6-7

gatekeepers 8-21

media resource capacities 6-20

MTP resources 6-17

music on hold 7-12

recommendations 2-2, A-1

transcoder 6-12, 6-13

types of platforms 8-2

headers for voice packets 3-51

hiding IP addresses of endpoints 6-26

high availability of

network services 3-4

voice services 2-8

high-availability servers 8-2

high-density analog interface modules 20-3

high-performance servers 8-2

history of

calls 21-6

hold 7-1, 7-6

holdee 7-5

holder 7-5

hold time 4-2

Hot Standby Router Protocol (HSRP) 2-16, 3-7, 8-20, 8-21, 14-31

HSRP 2-16, 3-7, 8-20, 8-21, 14-31

hub-and-spoke topology 3-3, 3-30, 9-14, 9-36, 10-41

hunt

groups 10-33

lists 10-33, 10-36, 10-94

pilot 10-33, 10-35, 10-94

I

IBM Cabling System (ICS) 3-25

IBM Sametime 7.5 21-23

IButton 10-14

ICCS 2-19, 2-24, 8-4

ICMP 4-16

ICS 3-25

iDivert 10-32

IDS 2-19, 19-29

Immediate Divert (iDivert) 10-32

impairments without QoS 3-29

inbound calls 4-37, 4-43, 10-60, 10-65, 10-72

incompatibilities 16-24

Informix Dynamic Server (IDS) 2-19

infrastructure (see network infrastructure)

infrastructure gatekeeper 16-23

inline power 3-23

Integrated Services (IntServ) model 3-44, 3-49

Integrated Services/Differentiated Services (IntServ/DiffServ) model 3-46, 3-49

integrating MeetingPlace with IP Telephony 14-1, 15-1

integrations with Cisco Unity 13-5

Intel NetStructure PBX-IP Media Gateway (PIMG) 13-22

interactive voice response (IVR) 2-4, 16-21, 16-46

intercluster trunks

gatekeeper controlled 5-5

non-gatekeeper controlled 5-5

using SIP 5-18

interface modules 20-2

interface types for 911 calls 11-4

interference to wireless communications 3-66

international calls 10-18

Internet Control Message Protocol (ICMP) 4-16

interoperability of fax and modem features 4-29

Intra-Cluster Communication Signaling (ICCS) 2-19, 2-24, 8-4

Intrusion Detection System (IDS) 19-29

IntServ/DiffServ model 3-46, 3-49

IntServ model 3-44, 3-49

invia 9-29, 10-44, 16-34

IOS

calling privileges 10-50

call routing 10-38, 10-41

classes of service 10-88

digit manipulation 10-52

DSP resources supported 6-4, 6-6, 6-7

Gatekeeper 16-22

minimum release required 20-4

software MTP 6-17

IP/H323 feature set 8-20

IP/VC 3500 Series Video Gateways 4-36

IP addresses

hiding 6-26

security 19-5

IP Communicator 1-5, 20-11, 20-31, 20-37

IP Conference Station 20-19, 20-26

IP Gateway 14-14

IP-IP gateway (IPIPGW) 9-28, 9-34, 9-58, 10-44

IPIPGW 9-28, 9-34, 9-58, 10-44

IPIVR 16-46

iPlanet Directory Server 17-11, 17-16

IPMA 22-13

IP Manager Assistant (IPMA) 22-13

IP Phone Messenger (IPPM) 21-15

IP phones 20-6

IP Phone Services 1-6, 22-2

IPPM 21-15

IP Precedence 3-4, 3-34

IP PSTN 6-26

IPSec 2-6, 2-15

IP Security Protocol (IPSec) 2-6, 2-15

IPSG 19-22

IP SoftPhone 16-47

IP Source Guard (IPSG) 19-22

IP Telephony 1-1, 1-2, 14-1

IP-to-IP gateway (IPIPGW) 9-28, 9-34, 9-58, 10-44

IP Video Telephony

components 16-1

described 1-1, 1-6, 16-1

enhancements in UnifiedCM 16-2

MTP 16-4

security 19-9

transcoding 16-4

IP VOICE feature set 8-30

IP Voice Media Streaming Application 6-9, 6-17, 6-18, 6-19, 8-13

ISDN 2-8, 2-10, 4-42

IVR 2-4, 16-21, 16-46

J

jitter 2-18, 4-25, 4-27

JTAPI 8-12, 16-2

K

Key Press Markup Language (KPML) 10-3, 10-9, 10-11

KPML 10-3, 10-9, 10-11

L

LAN infrastructure 3-4

Layer 2 2-16, 3-4

Layer 3 3-4

layers of security 19-3

LBR 6-24

LCF 8-27, 10-44

LCR 4-41

LDAP 8-4, 17-1, 17-24

LDN 11-5

LEAP 3-68, 3-69, 20-14, 20-15

leased lines 2-6, 2-15, 3-33

lease times for DHCP 3-12

least-cost routing (LCR) 4-41

LEC 11-2, 11-11

legacy gatekeeper 9-33

LFI 3-33, 3-35, 3-36

licenses 21-11

Lightweight Directory Access Protocol (LDAP) 8-4, 17-1

Limit Client Power setting on access points 3-68

line/device approach to classes of service 10-80

line appearances 3-61, 8-18

line group devices 10-37

line groups 10-33, 10-36, 10-94

line speed mismatch 3-38

link efficiency 3-35

link fragmentation and interleaving (LFI) 3-33, 3-35, 3-36

listed directory number (LDN) 11-5

LLQ 3-33, 3-34

LMHOSTS file 3-10

load balancing 3-19, 5-6, 5-9, 8-11, 14-12

lobby phone security 19-41

local dialing area 10-29

local exchange carrier (LEC) 11-2, 11-11

local failover deployment model 2-22

Location Confirm (LCF) 8-27, 10-44

Location Reject (LRJ) 10-44

Location Request (LRQ) 8-27, 10-44

locations

RSVP-enabled 9-16

static 9-12, 16-8

topology-aware 16-4

loose gateway 4-33

loss of packets 4-25, 4-27

low bit-rate (LBR) codecs 6-24

low-density analog interface modules 20-2

low-latency queuing (LLQ) 3-33, 3-34

LRJ 10-44

LRQ 8-27, 10-44

LRQ blast 8-27

M

MAC address 19-13

Manager Assistant 16-46

manager IP phones 20-8

manipulation of digits 10-26, 10-52

marking traffic 14-8, 14-20, 15-8

masking IP addresses of endpoints 6-26

maximum sessions per RSVP Agent 9-21

MC 16-13

MCM 5-14, 8-20, 16-22, 16-36

MCU

capacity and sizing 16-20

configuration 16-31

for video telephony 16-1, 16-13

with H.323 or SIP 16-18

with Skinny Client Control Protocol (SCCP) 16-16

zone prefixes 16-38

zones 16-36

media gateway 13-22

Media Gateway Control Protocol (MGCP) 2-4, 4-8, 4-18, 4-23, 4-28, 16-2

media hold 7-27

media resource group (MRG) 6-22, 9-18, 16-17

media resource group list (MRGL) 6-22, 9-18, 16-17

media resources

described 6-1

design guidelines 6-22

for local failover 2-25

hardware and software capacities 6-20

PVDM 6-20

security 19-28

Media Streaming Application 6-9, 6-17, 6-18, 6-19, 8-13

media termination point (MTP)

described 6-13

for PSTN calls 6-26

for video calls 16-4

hiding IP addresses of endpoints 6-26

in multisite deployment model 2-5, 2-15

in single-site deployment model 2-2

Named Telephony Events 6-14

requirements for trunks 8-20

with H.323 trunk 5-11

with SIP trunk 5-14, 5-17

meeting ID 14-29

MeetingPlace

Audio Server 14-13

components 14-2

described 1-6

dial plan 14-12

direct integration with H.323 or SIP 14-10

directory integration 14-9

Express 15-1

gatekeeper integration 14-11

H.323/SIP IP Gateway 14-14

integration with IP Telephony 14-1

load balancing 14-12

meeting ID 14-29

RASAggregator trunk 14-24

redundancy 14-12

Video Administration component 14-17, 14-22, 14-23

video call flows 14-27

video conferences 16-47

Video Integration component 14-16

Web Server 14-15

Message Waiting Indicator (MWI) 12-6

messaging

bandwidth management 13-6

capabilities 1-6

centralized 13-3, 13-13, 13-17, 13-21

Cisco Unity 13-1

combined deployment models 13-16

deployment models 13-2

distributed 13-3, 13-14, 13-19

failover 13-4, 13-20

system components 13-4

MGCP 2-4, 4-8, 4-18, 4-23, 4-28, 16-2

Microsoft Active Directory (AD) 17-11, 17-15, 17-17, 17-22

Microsoft Live Communications Server 2005 21-23

Microsoft ViewMail for Outlook (VMO) 13-3

migration

from static locations to RSVP call admission control 9-25

from UnifiedCM4.0 16-44

parallel cutover 18-2

phased method 18-1

to IP Telephony 18-1

MISTP 3-4

mixed-mode operation 3-20

MLP 3-33

MLPP 6-18

MLTS 11-1

Mobile Connect

architecture 23-8

centralized gateways 23-11

described 1-7, 23-1

desk phone pickup 23-5

dial plan 23-9

distributed gateways 23-12

enabling and disabling 23-19

functionality 23-4

phones supported 23-2

redundancy 23-13

remote destination phone pickup 23-6

system parameters 23-3

UnifiedCM services 23-3

voicemail 23-7

mobile devices 20-18

Mobile Voice Access

architecture 23-20

described 1-8, 23-1, 23-15

desk phone pickup 23-19

dial plan 23-20

enabling and disabling Mobile Connect 23-19

functionality 23-16

hairpinning 23-17

IVR VoiceXML gateway 23-16

phones supported 23-15

redundancy 23-21

remote destination phone pickup 23-19

system parameters 23-16

UnifiedCM services 23-15

Mobility

applications 23-1

described 23-1, 23-21

guidelines for deploying 23-21

performance 23-22

system parameters 23-3, 23-16

models for deployments (see deployment models)

modem

clocking source 4-32

features supported 4-27, 4-30

gateway support for 4-7, 4-26

interoperability of features 4-29

pass-through mode 4-26

platforms supported 4-27

protocols supported 4-28

relay mode 4-26

upspeed 4-26

V.34 4-27

V.90 4-27

MoH 2-25, 7-1

moves, adds, and changes 11-9

MP 16-13, 16-15

MPLS 2-6, 2-15, 3-30, 3-33, 9-11, 9-44

MRG 6-22, 9-18, 16-17

MRGL 6-22, 9-18, 16-17

MTP

audio conferencing bridge 6-18

described 6-13

for PSTN calls 6-26

for video calls 16-4

hardware resources 6-17, 6-18

hiding IP addresses of endpoints 6-26

in multisite deployment model 2-5, 2-15

in single-site deployment model 2-2

Named Telephony Events 6-14

requirements for trunks 8-20

software resources 6-17

with H.323 trunk 5-11

with SIP trunk 5-14, 5-17

multicast music on hold 7-2, 7-8, 7-10, 7-16, 7-20

multicast traffic on WLAN 3-66

Multilevel Precedence Preemption (MLPP) 6-18

multi-line telephone system (MLTS) 11-1

Multilink Point-to-Point Protocol (MLP) 3-33

multi-media collaboration 1-6

Multimedia Conference Manager (MCM) 5-14, 8-20, 16-22

multiple clusters for Cisco Unity 13-5

Multiple Instance Spanning Tree Protocol (MISTP) 3-4

multiple UnifiedCM servers 13-21

multipoint conferencing 16-13

Multipoint Controller (MC) 16-13

Multipoint Control Unit (MCU)

capacity and sizing 16-20

configuration 16-31

for video telephony 16-1, 16-13

with H.323 or SIP 16-18

with Skinny Client Control Protocol (SCCP) 16-16

Multipoint Processor (MP) 16-13, 16-15

Multiprotocol Label Switching (MPLS) 2-6, 2-15, 3-30, 3-33, 9-11, 9-44

multisite dial plan 10-55

multisite WAN deployment model

with centralized call processing 2-4, 6-24, 7-14, 10-92, 14-4, 15-3

with distributed call processing 2-14, 6-25, 7-19, 10-93, 14-5, 15-4

music on hold (MoH) 2-25, 7-1

MWI 12-6

N

Named Service Event (NSE) 4-28, 4-33

Named Telephony Event (NTE) 4-12, 6-14

National Emergency Number Association (NENA) 11-6, 11-19

native transcoding with Cisco Unity 13-8

NENA 11-6, 11-19

Netscape Directory Server 17-11, 17-16

NetStructure PBX-IP Media Gateways (PIMG) 13-22

network hold 7-6

network infrastructure

access layer 3-4

core layer 3-9

distribution layer 3-7

high availability 3-4

LAN 3-4

overview 1-3

requirements 3-1

roles 3-3

security 19-4

WAN 3-30

WLAN 3-63

network modules 6-21

network services 3-10

Network Specific Facilities (NSF) 4-21

Network Time Protocol (NTP) 3-22

NFAS 2-4, 4-21

NIC teaming 8-3

NM-HD-1V/2V/2VE module 6-9, 6-12, 6-17

NM-HDV2 module 6-9, 6-12, 6-17

NM-HDV module 6-10, 6-12

nomadic phones 11-9

Non-Facility Associated Signaling (NFAS) 2-4, 4-21

non-gatekeeper controlled H.323 client 16-26, 16-27, 16-31

non-gatekeeper controlled intercluster trunks 5-5

non-IOS hardware platforms 6-7

NPA 10-28

NSE 4-28, 4-33

NSF 4-21

NTE 4-12, 6-14

NTP 3-22

Numbering Plan Area (NPA) 10-28

number of digits dialed 10-4

O

off-net dialing 10-3

on-net dialing 10-3, 10-5, 10-6, 10-58, 10-61, 10-66

open authentication 3-68, 20-14, 20-15

Open Shortest Path First (OSPF) 19-34

Option 150 3-11, 3-12

OSPF 19-34

outbound calls 4-39, 4-43, 5-9, 10-60, 10-64, 10-69

outvia 9-29, 10-44, 16-34

overlapping

channels 3-65

dial plans 10-61

extensions 10-4

overlap receiving 10-18

overlap sending 10-18

oversubscription of a link 3-38

P

PA 16-47

PAC 3-68, 20-14

packets

delay 2-18, 2-20, 4-27

headers 3-51

jitter 2-18

loss of 2-18, 4-25

parallel cutover 18-2

parameters

clusterwide 9-23

for Mobile Connect 23-3

for Mobile Voice Access 23-16

service parameters 22-2, 22-3, 22-8, 22-14, 22-29, 22-40

partitioned addressing 10-57, 10-61

partitions 10-21, 10-22, 10-61, 10-79, 10-83

passive-interface command 3-9

pass-through codec 9-22

pattern recognition in dialing 10-3, 10-74

PBX-IP Media Gateway (PIMG) 13-22

PC

Access to Voice VLAN 20-20

port on IP phone 19-6, 20-20

performance

call rate 8-1

of Attendant Console 22-38

of Cisco Unified Mobility 23-22

of Extension Mobility 22-13

of presence servers 21-11

of servers 8-15

of UnifiedCM Assistant 22-28

of WebDialer 22-48

overload on gateways 4-5

tuning of gateways 4-5

Per-Port/Per-VLAN ACLs 20-35

Personal Assistant (PA) 16-47

Personal Communicator 1-5, 20-10, 20-31, 21-19

phased migration 18-1

phones

7902G 20-6

7905G 20-6

7906G 20-6

7911G 20-7

7912G 20-7

7914 Expansion Module 20-10

7940G 20-7

7941G 20-8

7941G-GE 20-8

7960G 20-8

7961G 20-8

7961G-GE 20-9

7970G 20-9

7971G-GE 20-10

7985G IP Video Phone 20-23, 20-35

Attendant Console 22-28

authentication and encryption 19-11

basic models 20-6

built-in conferencing 6-11

business models 20-7

call pickup at desk phone 23-5, 23-19

capacity calculations 8-17

configuration 20-16

desktop IP models 20-6

dialed pattern recognition 10-74

executive models 20-9

Extension Mobility 22-7

features 20-37

for Mobile Connect 23-2

for Mobile Voice Access 23-15

IP Phone Services 22-2

line appearances 8-18

location for 911 purposes 11-9

manager models 20-8

nomadic 11-9

PC port 19-6

QoS 20-26

remote destination call pickup 23-6, 23-19

roaming 3-65, 20-16, 20-18

SCCP 10-9

security 19-5, 19-41

service parameters 22-2, 22-3, 22-8, 22-14

services 22-2

settings 19-10

SIP 10-9, 10-11, 20-25

software-based 1-5, 20-10, 20-31

Type-A 10-2, 10-9

Type-B 10-2, 10-11

Unified Communications Manager Assistant 22-13

user input 10-9, 10-11

video telephony 20-34

web access 19-9

WebDialer 22-39

wireless 1-6, 20-13, 20-33

Wireless IP Phone 7920 20-13

Wireless IP Phone 7921G 20-13

with Cisco Unified Video Advantage 16-1

with CiscoUnifiedVideoAdvantage 20-20

physical security 19-4

pilot number for hunt lists 10-33, 10-35, 10-94

PIMG 13-22

ping utility 2-20

PINX 12-6

PIX 19-29, 19-31

plain old telephone service (POTS) 11-6

platforms 2-2, 8-2, 8-21, 16-25

PoE 3-23

policy

for network security 19-2

for presence 21-7

for RSVP 3-56, 9-23

PortFast 3-6

port groups for Cisco Unity Connection 13-5

ports

access 19-14

CTI 8-20

enable/disable 20-20

for call signaling 4-44

for CiscoUnifiedVideoAdvantage 20-35

for integration of Cisco Unity with UnifiedCM 13-10, 13-12

for presence server 21-14

groups 13-5

on the IP phone 19-6

PC connection 20-20

security 19-13

positive disconnect supervision 12-11

POTS 11-6

Power over Ethernet (PoE) 3-23

precedence settings for network traffic 3-4, 3-34

prefixes

for access code 10-28

for gatekeeper zones 9-34

gateway 16-34

MCU 16-32

service 4-39, 16-19

zones 16-36, 16-38, 16-40

presence

call history 21-6

Cisco IP Phone Messenger (IPPM) 21-15

clusters 21-9

components 21-2

deployment models 21-10

described 21-1

end user 21-3

groups 21-7

guidelines 21-8

IBM Sametime 7.5 21-23

integration with third-party applications 21-23

interactions between components 21-12

licensing of users 21-11

Microsoft Live Communications Server 2005 21-23

policy 21-7

port usage 21-14

presentity 21-1

SCCP 21-5

server guidelines 21-14

server performance 21-11

server redundancy 21-10

servers 21-8

SIP 21-4

speed dial 21-5

SUBSCRIBE calling search space 21-7

synchronization of servers 21-9

UnifiedCM 21-4

presentity 21-1

preservation of calls 4-15

Pre-Shared Key (PSK) 3-69

PRI 11-5

primary extension 21-3

Primary Rate Interface (PRI) 11-5

prioritization of traffic 3-34

priority, urgent 10-19

Priority Queue 3-56

Private Integrated Services Network Exchange (PINX) 12-6

Private Internet Exchange (PIX) 19-29, 19-31

privileges for making calls 10-21, 10-50

profiles for Extension Mobility 8-19

progress_ind alert enable 8 command 11-12

propagation of database 8-4

Protected Access Credential (PAC) 3-68, 20-14

Protocol Auto Detect 5-13

protocols

ARP 3-68, 19-20

CDP 19-12, 20-20

cRTP 3-33, 3-35

DHCP 3-11, 19-16, 19-18, 19-19

features supported 16-3

GARP 19-7, 19-20

GKTMP 5-14

GUP 5-6, 8-24

H.225 5-6, 5-13

H.245 4-33

H.320 16-33, 16-38

H.323 2-4, 4-8, 4-18, 4-19, 4-20, 4-21, 4-22, 4-28, 4-35, 5-1, 5-3, 5-4, 5-11, 8-30, 10-38, 10-88, 14-10, 15-9, 16-2, 16-18, 16-26, 20-36

HSRP 2-16, 3-7, 8-20, 8-21, 14-31

IPSec 2-6, 2-15

JTAPI 16-2

LDAP 8-4, 17-1

MGCP 2-4, 4-8, 4-18, 4-23, 4-28, 16-2

MISTP 3-4

MLP 3-33

MPLS 9-11

NTP 3-22

RAS 10-41, 16-22

RCP 19-20

RIP 19-34

routing 3-9

RSTP 3-4, 3-6

RSVP 3-30, 3-40, 9-7, 9-28, 16-4

RTP 2-16, 16-2

SCCP 4-8, 4-28, 7-20, 10-3, 10-9, 16-2, 16-16, 20-20, 20-24, 21-5

SDP 4-33, 5-16, 6-14

SIMPLE 21-8

SIP 2-16, 4-12, 4-16, 4-18, 4-19, 4-20, 4-21, 4-22, 5-1, 5-3, 5-14, 6-18, 7-23, 10-3, 10-9, 10-11, 10-13, 10-74, 13-9, 14-10, 15-10, 16-2, 20-25, 20-36, 21-4

SMDI 12-1

SNMP 11-9

SOAP 21-9

SRTP 3-51

STP 3-6

TAPI 16-2

TFTP 3-12, 3-15, 8-3, 8-12, 20-20

UDP 2-16, 5-6

provisioning

H.320 gateways 16-33

H.323 clients 16-26

MCUs 16-31

servers 8-15, 8-16, 8-17

proxy

for gatekeeper 8-20, 16-36, 16-38, 16-39

line mode with UnifiedCM Assistant 22-16

PSAP 11-2, 11-8, 11-14, 20-19

PSK 3-69

PSTN 2-2, 2-6, 2-10, 2-15, 4-3, 5-4, 6-26, 10-27, 11-1

public safety answering point (PSAP) 11-2, 11-8, 11-14, 20-19

Public Switched Telephone Network (PSTN) 2-2, 2-6, 2-15, 4-3, 5-4, 10-27, 11-1

publisher server 2-20, 8-6

PVDM 6-20

Q

Q.SIG 5-14

QBSS 3-68, 3-72, 20-16, 20-17, 20-18

QBSS-Differential Threshold 20-16

QCIF 20-25

QoS

Attendant Console 22-34

Cisco Unified MeetingPlace 14-8

Cisco Unified MeetingPlace Express 15-8

Cisco Unified MeetingPlace Video 14-20

configuration examples 20-25

for LAN 3-25

for music on hold 7-11

for security 19-24

for WAN 3-30, 3-33

for wireless LAN 3-70

general 1-4

RSVP 3-43

UnifiedCM Assistant 22-23

QoS Basic Service Set (QBSS) 3-68, 3-72, 20-16, 20-17, 20-18

QSIG 4-19, 4-24, 12-6, 18-3

Quality of Service (QoS)

configuration examples 20-25

for Attendant Console 22-34

for Cisco Unified MeetingPlace 14-8

for Cisco Unified MeetingPlace Express 15-8

for Cisco Unified MeetingPlace Video 14-20

for LAN 3-25

for music on hold 7-11

for security 19-24

for UnifiedCM Assistant 22-23

for WAN 3-30, 3-33

for wireless LAN 3-70

general 1-4

RSVP 3-43

quantity of

calls 8-19

gateways 8-18

phones 8-18

trunks 8-19

Quarter Common Intermediate Format (QCIF) 20-25

queue depth 3-62

queuing of voice traffic 3-28, 3-71

quiescent traffic 3-63

R

radio frequency (RF) 20-14

RADIUS 3-69

Rapid Spanning Tree Protocol (RSTP) 3-4, 3-6

RAS 5-6, 9-14, 10-41, 16-22

RASAggregator trunk 14-24, 16-26, 16-30, 16-31

Rate Matching (RM) module 16-13, 16-16

rate of error 2-21

RBOC 11-2

RCF 16-41

RCP 19-20

RDNIS 13-7

Real Time Monitoring Tool (RTMT) 17-2

Real-Time Transport Protocol (RTP) 2-16, 16-2

recognition of dialed patterns 10-74

recommended hardware and software versions 2-2, A-1

Redirected Dialed Number Information Service (RDNIS) 13-7

Redirector servlet 22-42

redundancy

Attendant Console 22-36

call processing 8-8

cluster configurations 8-9

during software upgrades 8-8

Extension Mobility 22-11

for CiscoUnifiedMeetingPlace 14-12

for Cisco Unified MeetingPlace Express 15-12

for Mobile Connect 23-13

for Mobile Voice Access 23-21

for music on hold 7-11

for presence servers 21-10

for remote sites 2-8

for trunks 5-6

for UnifiedCM Assistant 22-24

for video 14-30

gatekeeper 8-21

gateway support for 4-7, 4-15

groups 14-24

IP Phone Services 22-6

IP-to-IP gateways 9-31

load balancing 8-11

TFTP services 3-18

WebDialer 22-47

Regional Bell Operating Company (RBOC) 11-2

regions 16-5, 16-7

Registration Admission Status (RAS) 5-6, 9-14, 10-41, 16-22

Registration Confirm (RCF) 16-41

registration of RSVP Agent 9-21

Registration Request (RRQ) 16-41

Relative Signal Strength Indicator (RSSI) 20-16, 20-17

Remote Authentication Dial-In User Service (RADIUS) 3-69

Remote Copy Protocol (RCP) 19-20

remote destination phone pickup 23-6, 23-19

remote failover deployment model 2-26

remote-mount servers 3-21

remote RSVP Agent 9-55

remote site survivability 2-8

re-packetization of a stream 6-13

replication of database 8-4

request for

bandwidth 5-14

Reservationless Single Number Access (RSNA) 14-12

resilience 5-6, 8-1

resolution of addresses 10-43, 10-44

Resource Reservation Protocol (RSVP) 3-30, 3-40, 9-7, 9-28, 16-4

restrictions for

Attendant Console 22-38

Extension Mobility 22-12

IP Phone Services 22-7

UnifiedCM Assistant 22-27

WebDialer 22-48

Retry Video Call as Audio 16-8

RF 20-14

RFC2833 4-12, 6-14

rich-media conferencing 1-1

RIP 19-34

RJ-45 3-25

RM 16-13, 16-16

roaming 3-65, 11-9, 20-16, 20-18

rogue

DHCP server 19-16

network extensions 19-15

roles

in the network infrastructure 3-3

of a gatekeeper 16-23

rollover of channels 4-42

root guard 3-6

round-trip time (RTT) 2-20, 2-24

Route/Switch Processor (RSP) 4-26

routed firewall

ASA or PIX 19-34

FWSM 19-37

routers

access control list (ACL) 19-26

branch office 7-16

flash 7-16

roles and features 3-3

RSVP 3-43

selective for E911 11-3

routes

filters 10-18

group devices 10-21

groups 10-19, 10-21

lists 10-20

patterns 10-15, 10-17

selection of 10-28

routing

calling line ID 10-19

calls 10-15, 10-38, 10-41, 23-11, 23-12

digit manipulation 10-19

inbound calls 4-37

least-cost 4-41

outbound calls 4-39

protocols 3-9

time-of-day (ToD) 10-37

Routing Information Protocol (RIP) 19-34

RRQ 16-41

RSNA 14-12

RSP 4-26

RSSI 20-16, 20-17

RSSI-Differential Threshold 20-16

RSTP 3-4, 3-6

RSVP

call admission control 9-7

Cisco RSVP Agent 9-18, 9-21, 9-55

described 3-40

IP-to-IP Gateway 9-28

locations enabled for RSVP 9-16, 16-4

policy 9-23

WAN infrastructure 3-30

RTMT 17-2

RTP 2-16, 16-2

RTT 2-20, 2-24

S

scalability of

gatekeepers 16-24

IP Phone Services 22-6

UnifiedCM 8-1

SCCP

dialed pattern recognition 10-3

fax and modem support 4-28

gateway support for 4-8

MCU resources 16-16

music on hold (MoH) 7-20

phones 10-9

presence 21-5

user input on phones 10-9

video endpoints 16-2, 20-20, 20-24

schema 17-1

screen sharing 15-7

SDK 17-4

SDP 4-33, 5-16, 6-14

search base for directories 17-13

Section 255 2-27

Section 508 2-27

security

access control list (ACL) 19-24, 19-26

antivirus 19-40

Cisco Security Agent 19-39

configuration example 19-15, 19-18, 19-21, 19-23, 19-25, 19-27, 19-35, 19-37, 19-41

data center 19-39

DHCP Snooping 19-16

DHCP starvation attack 19-18

directories 17-16

firewalls 19-31, 19-44

gateways 19-28

infrastructure 19-4

in general 1-8, 19-1, 19-2

intracluster communications 8-5

layers 19-3

lobby phone example 19-41

MAC CAM flooding 19-13

media resources 19-28

MeetingPlace 14-7

MeetingPlace Express 15-5

PC port on the phone 19-6

phones 19-5

phone settings 19-10

physical access 19-4

policy 19-2

QoS 19-24

rogue network extensions 19-15

servers 19-39, 19-40

switch port 19-13

Video Capabilities 19-9

voice VLAN 19-8

web access 19-9

wireless network 3-68

selecting the proper route 10-28

selective router 11-3

separate integrations for Cisco Unity 13-5

Sequenced Routing Update Protocol (SRTP) 3-51

sequential LRQs 8-27

servers

capacity planning 8-15, 8-16, 8-17

clusters 8-2, 21-9

co-located 3-13

co-resident DHCP 3-14

co-resident MoH 7-3

CTI Manager 8-12

data center 3-10

farm 3-10

for DHCP 3-14

for Extension Mobility (EM) 8-14

for media resources 6-1

for music on hold 7-3, 7-4, 7-12

for presence 21-8

for UnifiedCM 8-2

high-availability 8-2

high-performance 8-2

maximum number of devices 8-16

multiple UnifiedCM servers 13-21

performance 8-15, 21-11

publisher 2-20, 8-6

redundancy 14-13, 21-10

remote mount 3-21

security 19-39, 19-40

shadow server 14-13

standalone 3-14, 7-3

subscriber 2-20, 8-7

synchronization 21-9

TFTP 8-12

types 8-2

Service Inter-Working (SIW) 2-6, 2-15, 3-33

service parameters

for Attendant console 22-29

for Extension Mobility 22-8

for IP Phone Services 22-2, 22-3

for UnifiedCM Assistant 22-14

for WebDialer 22-40

services

for IP phones 22-2

prefix 4-39, 16-19, 16-32, 16-34

supplementary 4-7

template 16-19

within a cluster 8-3

service set identifier (SSID) 3-64, 3-68

servlet for

Redirector 22-42

WebDialer 22-41

Session Description Protocol (SDP) 4-33, 5-16, 6-14

Session Initiation Protocol (SIP)

analog gateways 4-18

annunciator 6-18

delayed offer 5-16

dialed pattern recognition 10-3

dial rules 10-13, 10-74

digital gateways 4-19, 4-20, 4-21, 4-22

early offer 5-16

for distributed call processing 2-16

gateways 4-16

gateway support for 4-12

intercluster trunks 5-18

music on hold (MoH) 7-23

phones 10-9, 10-11, 20-25

presence 21-4

trunks 5-1, 5-3, 5-14, 13-9, 14-10, 15-10

Type-A phones 10-9

Type-B phones 10-11

video endpoints 16-2, 20-36

settings for IP phones 19-10

shadow server 14-13

shaping traffic 3-37

shared

key authentication 20-15

line appearances 3-61, 11-14

line mode with UnifiedCM Assistant 22-17

T.120 applications 16-47

shielded twisted-pair (STP) 3-25

signaling encryption 3-59, 3-61

Signaling System 7 2-4

SIMPLE 21-8

Simple Network Management Protocol (SNMP) 11-9

Simple Object Access Protocol (SOAP) 21-9

Simplified Message Desk Interface (SMDI) 12-1

simultaneous calls 4-2

Single Number Reach (see Mobile Connect)

single site

deployment model 2-2, 6-24, 7-14, 14-3, 15-2

messaging model 13-2

SIP

analog gateways 4-18

annunciator 6-18

delayed offer 5-16

dialed pattern recognition 10-3

dial rules 10-13, 10-74

digital gateways 4-19, 4-20, 4-21, 4-22

early offer 5-16

for distributed call processing 2-16

gateways 4-16

gateway support for 4-12

intercluster trunks 5-18

music on hold (MoH) 7-23

phones 10-9, 10-11, 20-25

presence 21-4

trunks 5-1, 5-3, 5-14, 13-9, 14-10, 15-10

Type-A phones 10-9

Type-B phones 10-11

video endpoints 16-2, 20-36

SIP for Instant Messaging and Presence Leveraging Extensions (SIMPLE) 21-8

site

dialing codes 10-6, 10-72

survey for wireless network 20-14

SIW 2-6, 2-15, 3-33

sizing

MCUs 16-20

UnifiedCM servers 8-15, 8-16, 8-17

Skinny Client Control Protocol (SCCP)

dialed pattern recognition 10-3

fax and modem support 4-28

gateway support for 4-8

MCU resources 16-16

music on hold (MoH) 7-20

phones 10-9

presence 21-5

user input on phones 10-9

video endpoints 16-2, 20-20, 20-24

SMDI 12-1

sn attribute 17-11

SNMP 11-9

snooping 19-16

SOAP 21-9

soft clients 11-14

SoftPhone 11-14, 16-47, 20-37

software

audio conferencing bridge 6-9

endpoints 20-10

media resource capacities 6-20

MTP resources 6-17

phones 20-37

recommendations 2-2

versions 2-2, 20-4, 20-5, A-1

software-based endpoints 20-31

Software Development Kit (SDK) 17-4

Sony endpoints 20-24

Source Guard 19-22

Spanning Tree Protocol (STP) 3-6

speed dial presence 21-5

speed of calls 3-53

SRST 2-6, 2-8, 7-16, 8-3, 10-93, 11-3

SRTP 3-51

SS7 2-4

SSID 3-64, 3-68

standalone server 3-14, 7-3

standard server 8-2

standby preempt command 3-7

standby track command 3-7

star topology 9-36

static ANI interface 11-7

static locations 9-12

Static Wired Equivalent Privacy 3-69

Static Wire Equivalent Privacy (WEP) 3-68

stealth firewall 19-34

STP 3-6, 3-25

string length 10-4

subnets 16-40

SUBSCRIBE calling search space 21-7

subscriber server 2-20, 8-7

summary of endpoint gatekeepers 16-41

Sun ONE Directory Server 17-11, 17-16

Super-Group 3 fax support 4-27

supplementary services

for H.323 endpoints 6-13

on gateways 4-7, 4-12

supported

call types 16-3

codecs 16-6, 20-25

platforms for gatekeepers 16-25

protocols 16-2, 16-3

survey of wireless network 20-14

Survivable Remote Site Telephony (SRST) 2-6, 2-8, 7-16, 8-3, 10-93, 11-3

switchback 9-21

switches

port security 19-13

roles and features 3-3

switchover 9-21

synchronization of

directories 17-11, 17-24

presence servers 21-9

UnifiedCM database 17-24

synchronous H.323 client 16-27

T

T.120 application sharing 16-47

T.38 fax relay 4-33

Tail-End Hop-Off (TEHO) 10-55

Tandberg endpoints

classification of traffic 20-35

described 16-1, 20-24

TAPI 8-12, 16-2

TCP/UDP ports 20-35

TCS 16-10

TEHO 10-55

Telecommunications Act 2-27

telephone record and playback (TRaP) 13-3

telephone user interface (TUI) 13-3

templates to define service settings 16-19

Temporal Key Integrity Protocol (TKIP) 3-69

Terminal Capabilities Set (TCS) 16-10

termination of calls 6-2

test calls for 911 11-14

TFTP 3-12, 3-15, 8-3, 8-12, 20-20

third-party

controlled lines 8-20

SIP phones 20-25

software applications 1-2

video endpoints 20-24

voicemail systems 12-1, 12-11

threshold, differential 20-16

time-of-day (ToD) routing 10-37

timers for call signaling 4-45

time synchronization 3-22, 3-23

Time to Live (TTL) 16-41

TKIP 3-69

ToD 10-37

Token Ring 3-25

topology

for call admission control 9-36

generic 9-50

hub-and-spoke 9-14, 9-36, 10-41

MPLS-based 9-44

star 9-36

two-tier hub-and-spoke 9-40

topology-aware

call admission control 9-7

locations 16-4

topology-unaware call admission control 9-3

TPC 3-65

tracking domain 11-18

traditional approach to classes of service 10-76

traffic

bearer traffic 3-51, 3-54

bursty 4-2

call control 3-58, 3-63

call-related 3-63

classification 3-4, 3-27, 3-70, 14-8, 14-20, 15-8, 20-25, 20-34

contact center traffic patterns 4-3, 4-4

gateway sizing 4-2

normal business traffic 4-3

prioritization 3-34

provisioning for 3-51

PSTN traffic patterns 4-3

queuing 3-28, 3-71

quiescent 3-63

shaping 3-37

traffic patterns 4-2

video bearer traffic 3-53, 3-55

voice bearer traffic 3-51, 3-55

Traffic Specification (TSPEC) 20-17, 20-18

transcoding

Cisco Unity 13-8

described 6-11

for video telephony 16-4

hardware resources 6-12, 6-13

IP PSTN 6-26

resources 6-12

translation of digits

patterns 10-26

voice translation profiles 10-52

Transmit Power Control (TPC) 3-65

transparent firewall

ASA or PIX 19-34

FWSM 19-37

TRaP 13-3

Trivial File Transfer Protocol (TFTP) 3-12, 3-15, 8-3, 8-12, 20-20

tromboning 13-14

troubleshooting for clustering over the WAN 2-21

trunks

capacity calculations 8-19

comparing H.323 and SIP 5-1

described 5-1

features supported 5-1

H.225 5-6, 5-13

H.323 5-3, 5-4, 5-11

intercluster, gatekeeper controlled 5-5

intercluster, non-gatekeeper controlled 5-5

load balancing 5-6

MTP requirements 8-20

PSTN 5-4

RASAggregator 16-26, 16-30, 16-31

redundancy 5-6

SIP 5-3, 5-14, 6-18, 13-9

to service provider network 5-4

trust 20-25

TSPEC 20-17, 20-18

TTL 16-41

TUI 13-3

tuning gateway performance 4-5

Tunneled Q.SIG 5-14

two-tier hub-and-spoke topology 9-40

Type-A phones 10-2, 10-9

Type-B phones 10-2, 10-11

U

UAC 20-6

UAS 20-6

UDC 3-25

UDLD 3-6

UDP 2-16, 3-35, 5-6

UN 4-12

unicast music on hold 7-2, 7-8, 7-10, 7-20

UniDirectional Link Detection (UDLD) 3-6

UnifiedCC 16-46

Unified CM

Capacity Tool 8-15, 8-16, 8-17

co-located clusters 9-52

configuration of Cisco IOS gateways for fax/modem support 4-32

database synchronization 17-24

described 1-4

different versions in the same cluster 3-20

directory attributes 17-13

enhancements for IP Video Telephony 16-2

groups 2-23, 2-26

H.323 5-12

integration with MeetingPlace 14-1

integration with MeetingPlace Express 15-1

load balancing 14-16

migration from Release4.0 16-44

mixed-mode operation 3-20

presence 21-4

redundancy 14-16

Release 3.3 10-33

Release 4.0 10-33

services 22-2, 22-8, 22-14, 22-29, 22-40

UnifiedCM Assistant 1-7, 8-14, 16-46, 22-13

UnifiedCMCT 8-15, 8-16, 8-17

UnifiedCME 2-17, 8-30

UnifiedCM Express (UnifiedCME) 2-17, 8-30

Unified Communications 1-1

Unified Communications Manager Assistant (Unified CM Assistant) 1-7, 8-14, 16-46, 22-13

Unified Communications Manager Capacity Tool (UnifiedCMCT) 8-15, 8-16, 8-17

Unified IPIVR 16-46

Unified MeetingPlace 14-1

unified messaging (see also messaging) 13-1

Unified Mobility (see Mobility)

Unified Personal Communicator 1-5, 20-31

Unified Presence 21-1

Unified Video Advantage

classification of traffic 20-35

described 16-1, 20-20

QoS recommendations 20-31

uniform on-net dial plan 10-5, 10-58

uninterrupted power supplies (UPS) 3-23

Unity 13-1

Unity Telephony Integration Manager (UTIM) 13-5, 13-10, 13-12

universal data connector (UDC) 3-25

Unsolicited SIP Notify (UN) 4-12

upgrading UnifiedCM releases 8-8

UplinkFast 3-6

UPS 3-23

upspeed 4-26

Urgent Priority 10-19

URLs for WebDialer 22-45

user agent client (UAC) 20-6

user agent server (UAS) 20-6

User Datagram Protocol (UDP) 2-16, 3-35, 5-6

user hold 7-6

UserID 17-11

users

application users 17-8

classes of service 10-76, 10-80, 10-88

directory search base 17-13

end users 17-8

input on phones 10-9, 10-11

User-to-User Information Element (UUIE) 5-13

utilization of

DS0s 8-19

phones 8-18

trunks 8-20

UTIM 13-5, 13-10, 13-12

UUIE 5-13

V

V.34 modems 4-27

V.90 modems 4-27

V3PN 2-6, 2-15

VAD 4-4, 4-26, 8-13, 16-14

VAF 3-37

variable length on-net dial plan 10-6, 10-61, 10-66

VATS 3-39

VG224 Voice Gateway 4-18, 12-2, 20-5, 20-25

VG248 Analog Phone Gateway 4-31, 12-3, 20-5, 20-25

via-zone gatekeeper 9-29, 9-34, 10-44, 14-21

VIC 20-2, 20-3

video

bearer traffic 3-53, 3-55

call flows 14-27

capabilities 19-9

conferences 14-29

described 16-1

dial plan 14-29

enable/disable 20-20

endpoints 1-5, 14-21, 16-1, 20-20, 20-34

features 1-1, 1-6

gatekeeper integration 14-20

gateways 4-36

redundancy 14-30

traffic classification 3-28, 14-20, 20-34

VLAN 19-12

with Cisco Unified MeetingPlace 14-16

Video Administration for Cisco Unified MeetingPlace 14-17, 14-22, 14-23

Video Capabilities 19-9

Video Integration component of Cisco Unified MeetingPlace 14-16

video telephony (see IP Video Telephony)

ViewMail for Outlook (VMO) 13-3

virtual LAN (VLAN) 3-4, 3-64, 20-25

Virtual Private Network (VPN) 2-6, 2-15

virtual tie lines 3-63

VLAN

access control list (ACL) 19-24

number of devices per VLAN 3-4

separate VLANs for voice and data 3-64

video 19-12

VLAN ID 20-25

voice 19-8, 19-12

VMO 13-3

voice

bandwidth requirements 3-36

bearer traffic 3-51, 3-55

gateways 4-1, 20-2, 20-5

port integration 13-10, 13-12

termination 6-2

translation profiles 10-52

VLAN 19-8, 19-12

voice/WAN interface card (VWIC) 20-2

voice-activated conference view 16-14

voice activity detection (VAD) 4-4, 4-26, 8-13, 16-14

Voice-Adaptive Fragmentation (VAF) 3-37

Voice-Adaptive Traffic Shaping (VATS) 3-39

Voice and Video Enabled IPSec VPN (V3PN) 2-6, 2-15

voice interface card (VIC) 20-2, 20-3

voicemail

centralized 12-6

Cisco Unity 13-1

dial plan 10-60, 10-65, 10-72

dual PBX integration 12-5, 12-6

for local failover 2-25

integration with IP telephony system 12-1

positive disconnect supervision 12-11

SIP trunks 13-9

third-party systems 12-1, 12-10, 12-11

unified messaging 13-1

with Mobile Connect 23-7

voice over IP (VoIP) 3-51

voice over the PSTN (VoPSTN) 2-10

voice rtp send-recv command 11-12

VoiceXML (VXML) 23-16, 23-17

VoIP 3-51

VoPSTN 2-10

VPN 2-6, 2-15

VWIC 20-2

VXML 23-16, 23-17

W

Wait for Far-End to Send TCS 16-10

WAN

aggregation router 3-3

infrastructure 3-30

web

access from IP phone 19-9

applications 15-7

server 14-15

WebDialer 1-7, 22-13, 22-39

weighted fair queuing 3-34

WEP 3-68, 3-69, 20-14

Wi-Fi Multimedia (WMM) 3-71

Wi-Fi Multimedia Traffic Specification (WMM TSPEC) 3-72, 20-17, 20-18

Wi-Fi Protected Access (WPA) 3-69, 20-14

Wi-Fi Protected Access 2 (WPA2) 3-69, 20-14

Wi-Fi Protected Access 2 Pre-Shared Key (WPA2-PSK) 20-15

Wi-Fi Protected Access Pre-Shared Key (WPA-PSK) 20-15

wildcard route pattern 10-17, 10-18

Windows Internet Naming Service (WINS) 3-14

WINS 3-14

Wired Equivalent Privacy (WEP) 3-69, 20-14

wireless

endpoints 20-13

IP Phone 7920 16-48, 20-13

IP Phone 7921G 20-13

IP phones 1-6, 20-13, 20-33

LAN 3-63

networking solutions 16-48

wireless LAN (WLAN) 3-63

Wireless LAN Services Module (WLSM) 20-16

WLAN infrastructure 3-63

WLSM 20-16

WMM 3-71

WMM TSPEC 3-72, 20-17, 20-18

WPA 3-69, 20-14

WPA2 3-69, 20-14

WPA2-PSK 20-15

WPA-PSK 20-15

WS-SVC-CMM-ACT module 6-10, 6-12, 6-17

WS-X6608-E1 module 6-10, 6-13, 6-18

WS-X6608-T1 module 6-10, 6-13, 6-18

WS-X6624-FXS analog interface module 20-5

WS-X6624 module 12-2, 12-3

X

XML services 16-48

Z

zones

clients 16-34

configuration on gatekeeper 16-34

for gatekeepers 9-14

H.320 gateways 16-38

MCU 16-36

prefixes 9-34, 16-36, 16-38, 16-40

subnets 16-40