Cisco Unified Communications SRND Based on Cisco Unified CallManager 4.x
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Index

Table Of Contents

Symbols - Numerics - A - B - C - D - E - F - G - H - I - J - K - L - M - N - O - P - Q - R - S - T - U - V - W - X - Z

Index

Symbols

! in route patterns 10-12

<None> location 9-12

@ in route patterns 10-11

Numerics

1700 Series Routers 6-9, 6-11

1A and 2A cabling 3-20

2800 Series Routers 6-8, 6-11, 6-17, 6-21

3500 Series Video Gateways 4-31

3800 Series Routers 6-8, 6-11, 6-17, 6-21

4ESS 4-16, 4-17

508 conformance 2-27

5ESS 4-16, 4-17

7914 Expansion Module 21-7

7920 Wireless IP Phone 17-46, 21-12, 21-30

7935 IP Conference Station 21-16

7936 IP Conference Station 21-16

7985G IP Video Phone 21-19, 21-20, 21-33

802.1s 3-4

802.1w 3-4, 3-6

802.3af PoE 3-19

9.@ route pattern 10-11

911 calls 10-57, 11-1

A

AA 14-1

AAR

dial plan considerations 10-22

for video calls 4-35, 17-7

for Voice over PSTN 2-10, 2-12

voicemail 10-24

with Cisco Unity 13-7

with hunt pilot 10-88

abbreviated dialing 10-3

abbreviations GL-1

access codes 10-7, 10-23

access control list (ACL) 20-24, 20-26, 21-33

Access Control Server (ACS) 3-63

accessibility of IP Telephony features 2-27

Access Layer 3-4

access point (AP) 3-58, 3-61, 21-12

access ports 15-25

ACF 10-40

ACL 20-24, 20-26, 21-33

acronyms GL-1

ACS 3-63

Active Directory (AD) 3-63, 18-7, 18-8, 18-11, 18-13

AD 3-63, 18-7, 18-8, 18-11, 18-13

Adaptive Security Appliance (ASA) 20-29, 20-31

addresses

Admission Request (ARQ) 10-40

flat 10-54, 10-63, 22-15

H.323 clients 15-37

MAC 20-13

partitioned 10-54, 10-58, 22-13

resolution 10-40, 10-41

security 20-4

Address Resolution Protocol (ARP) 3-61, 20-20

Admission Confirm (ACF) 10-40

admission control (see call admission control)

Admission Reject (ARJ) 10-40

Admission Request (ARQ) 10-40

advanced formulas for bandwidth calculations 3-55

AFT 11-19

agents for call processing 1-4, 2-17

Aironet 17-45

algorithms for video bandwidth selection 15-13

ALI 11-4, 11-19

ALI Formatting Tool (AFT) 11-19

all trunks busy 11-11

alternate

endpoints 5-11

gatekeeper 5-11, 8-21

TFTP file locations 3-15

analog

gateways 4-2, 4-13, 4-22, 21-2

interface modules 21-2, 21-4

Analog Telephone Adaptor (ATA) 21-6, 21-22

ANI 4-13, 11-4, 11-6, 11-7

Annex M1 5-11

annunciator 6-17

answer supervision 11-12

antivirus 20-40

AP 3-58, 3-61, 21-12

Application ID for RSVP 3-42, 3-51

applications

for video telephony 17-42

security 20-39

third-party 1-2

architecture

for directories 18-6

for IP Telephony 1-2

area code 10-23

ARJ 10-40

ARP 3-61, 20-20

ARQ 10-40

ASA 20-29, 20-31

asynchronous H.323 client 17-24, 17-28

Asynchronous Transfer Mode (ATM) 2-6, 2-16, 3-28

ATA 21-6, 21-22

ATM 2-6, 2-16, 3-28

Attendant Console (AC) 17-44

attending a video conference 15-32

audio conferences 15-8, 15-23, 15-26

audio-only calls 17-7

Audio Server 15-5, 15-39

audio sources 7-3, 7-9

authentication

of phones 3-62, 20-10, 21-12

open 21-13

shared key 21-13

auto-detection 8-27

automated alternate routing (AAR)

dial plan considerations 10-22

for video calls 4-35, 17-7

for Voice over PSTN 2-10, 2-12

voicemail 10-24

with Cisco Unity 13-7

with hunt pilot 10-88

automated attendant (AA) 14-1

Automatic Location Identification (ALI) 11-4, 11-19

Automatic Number Identification (ANI) 4-13, 11-4, 11-6, 11-7

AUTO negotiate 3-20

average conferencing minutes per month 15-7

B

BackboneFast 3-6

bandwidth

advanced formulas 3-55

algorithm for selecting video bandwidth 15-13

best-effort 3-27

call control traffic 3-53, 3-54, 3-57

codec selection 15-12

consumption 3-44, 3-47

for Cisco Unified MeetingPlace Express 16-7

for Cisco Unity 13-6

for RSVP 3-49

for screen sharing 16-7

for shared line appearances 3-55

for virtual tie lines 3-57

for web applications 16-7

for wireless networks 3-65

general rule 2-19

guaranteed 3-27

management of 9-15

provisioning 3-24, 3-27, 3-44, 15-12

regions 15-12

request for 5-11

requirements for call admission control 9-13

requirements for gatekeepers 9-15

voice class requirements 3-31

basic IP phones 21-6

BAT 18-10

B-Channel 4-38

beacons 3-62

Bearer Capabilities Information Element (bearer-caps) 4-41

bearer-caps command 4-41

bearer traffic 3-46, 3-49

benefits of

distributed call processing 2-16

single-site deployment 2-3

best-effort bandwidth 3-27

best practices for

call admission control 9-2

centralized call processing 2-7

Cisco Unity Express (CUE) 14-5

directory integration 18-13

distributed call processing 2-16

fax support 4-20

IP-to-IP gateway 8-29, 9-19

line/device approach to building classes of service 10-80

modem support 4-22

music on hold 7-8

RSVP 3-44

single-site deployment 2-4

WAN design 3-25

BHCA 2-24, 8-15, 8-16, 10-90

BHCC 10-90

bill-to number (BTN) 11-5

binding of channels 4-38

BPDU 3-6

branch office router 7-17

bridge protocol data unit (BPDU) 3-6

BTN 11-5

buffer size for jitter 15-14

built-in conferencing 6-10

Bulk Administration Tool (BAT) 18-10

bump in the wire 20-34

bursting 3-33

business IP phones 21-6

busy hour call attempts (BHCA) 2-24, 8-15, 8-16, 10-90

busy hour call completions (BHCC) 10-90

busy-out channels 4-38

C

C5421 chipset 6-5

C542 chipset 6-6

C549 chipset 6-5

C5510 chipset 6-4

cabling

Category 3 3-20

IBM type 1A and 2A 3-20

CAC (see call admission control)

calculations for server capacities 8-13

call admission control

bandwidth management 9-15

bandwidth requirements 9-13

bandwidth settings 15-12

best practices 9-2

case study 9-42

centralized call processing 9-26, 9-30, 9-36

components 9-11

described 9-1, 15-12

design considerations 9-25

distributed call processing 9-27, 9-33, 9-39

elements 9-11

for CiscoIP Communicator 21-8

for CiscoIP SoftPhone 21-11

for Cisco Unified MeetingPlace Express 16-7

for music on hold 7-16

for wireless access points 21-15

gatekeeper 8-18, 9-15, 10-38

locations 17-6

moving devices to a new location 11-13, 22-2

MPLS 9-11

regions 15-12, 17-3

RSVP 3-43

static locations 9-12

topologies 9-25

topology-aware 9-7

topology-unaware 9-3

callback

for emergency services 11-8, 11-14

from the PSAP 11-8, 11-14

call control traffic 3-53, 3-57

call detail record (CDR) 2-20

call flows

MeetingPlace audio calls 15-23

MeetingPlace video calls 15-34

music on hold 7-5, 7-20

Call Forward Unregistered (CFUR) 10-19

calling line ID (CLID) 4-13, 10-13

calling party number (CPN) 11-5

calling privileges 10-15, 10-47

calling restrictions 10-15, 10-47

calling search spaces 10-15, 10-17, 10-58, 10-75, 10-79

CallManager (see CiscoUnified CallManager)

CallManager Capacity Tool 8-12, 8-13, 8-14

CallManager Express (CME) 2-17, 8-27

call processing

agents 1-4, 2-17

centralized 2-4, 9-26, 9-30, 9-36, 13-12, 13-13

distributed 2-14, 9-27, 9-39

distributed deployments 9-33

guidelines 8-1

hardware platforms 8-2

redundancy 4-2, 8-6

subscriber server 8-6

with gatekeeper 8-18

call-related traffic 3-57

call routing for emergency calls 11-18

calls

911 11-1

audio-only 17-7

classification of 10-13

coverage of 10-87

emergency 10-57

flow between clusters 17-8

forwarding 10-19, 10-83

H.323 5-10

hairpinning 13-13

hold 7-6

inbound 4-33, 4-38, 10-57, 10-63, 10-70

music on hold 7-1

number of calls per DSP resource 6-4, 6-5, 6-6

outbound 4-34, 4-39, 10-57, 10-61, 10-67

privileges 10-15

restrictions 10-47

routing 4-33, 4-34, 10-9, 10-35, 10-38, 11-18

scenarios 17-8

signaling 4-40, 4-41

speed of 3-49

survivability 4-12

tromboning 13-13

types supported 17-3

within a cluster 10-57, 10-61, 10-66

CAM 20-13

CAMA 11-5

campus

access switch 3-3

infrastructure requirements 3-1

cancellation of echo 4-21

CanMapAlias 5-11

capability exchange for T.38 fax relay 4-29

capacity planning for

CiscoUnifiedCallManager servers 8-12, 8-13, 8-14

CTI route points and ports 8-17

gateways 8-16

music on hold 7-14

phones 8-15

third-party controlled lines 8-17

trunks 8-17

wireless networks 21-13

Capacity Tool 8-12, 8-13, 8-14

CAR 18-10

cascaded conferences 15-25, 15-28, 15-37

case study of call admission control 9-42

Category 3 cabling 3-20

CCA 3-62

CCE 17-44

CDP 20-11, 21-16

CDR 2-20

CDR Analysis and Reporting (CAR) 18-10

Centralized Automatic Message Accounting (CAMA) 11-5

centralized call processing

call admission control 9-26, 9-30, 9-36

call coverage 10-88

centralized messaging 13-12

deployment model 2-4

distributed messaging 13-13

hunt lists 10-88

Voice over the PSTN 2-10

centralized gatekeeper deployment 10-42

centralized messaging 13-2, 13-12, 13-16, 13-20

CFUR 10-19

channels

binding 4-38

for video calls 4-38

for wireless devices 3-59

rollover 4-38

chipsets

C542 6-6

C5421 6-5

C549 6-5

C5510 6-4

CIF 21-21

CIR 3-33

Cisco Aironet 17-45

ciscoatGUID 18-6

ciscoatUserProfile 18-6

ciscoatUserProfileString 18-6

Cisco CallManager

upgrades 18-23

Cisco Centralized Key Management (Cisco CKM) 21-13

Cisco Discovery Protocol (CDP) 20-11, 21-16

Cisco Emergency Responder (ER) 11-9, 11-13, 17-43

Cisco IOS

calling privileges 10-47

call routing 10-35, 10-38

classes of service 10-84

digit manipulation 10-49

DSP resources supported 6-4, 6-5, 6-6

gatekeeper 17-19

gateways 4-26, 4-27

minimum release required 21-4

software MTP 6-16

CiscoIP Communicator 21-26, 21-35

CiscoIP Conference Station 21-16, 21-22

CiscoIP SoftPhone 11-14, 17-45, 21-9, 21-26, 21-35

CiscoIP Voice Media Streaming Application 6-17

Cisco LEAP 3-63, 21-12, 21-13

Cisco Messaging Interface (CMI) 12-2

Cisco Multimedia Conference Manager (MCM) 5-11, 17-33

Cisco Security Agent 20-39

CiscoUnified CallManager

Capacity Tool 8-12, 8-13, 8-14

configuration of Cisco IOS gateways for fax/modem support 4-27

described 1-4

groups 2-23, 2-26

H.323 5-9

integration with MeetingPlace 15-1

integration with MeetingPlace Express 16-1

load balancing 15-42

migration from Release4.0 17-42

redundancy 15-41

redundancy groups 15-38

regions 15-12

Release 3.3 10-29

Release 4.0 10-29

CiscoUnifiedCallManager Assistant (UnifiedCMAssistant) 17-43

CiscoUnifiedCallManager Express (CME) 2-17, 8-27

Cisco Unified Contact Center Enterprise (Unified CCE) 17-44

CiscoUnifiedIP-IVR 17-18, 17-44

CiscoUnifiedMeetingPlace 17-45

CiscoUnifiedVideo Advantage

classification of traffic 21-33

described 21-16

CiscoUnifiedWireless IP Phone 7920 17-46

Cisco Unity 13-1

Cisco Unity Express (CUE) 14-1

Cisco Unity Personal Assistant (CPCA) 13-2

Cisco Unity Telephony Integration Manager (UTIM) 13-9, 13-11

CKM 21-13

classes of service for users 10-72, 10-84, 22-7

classification of

calls 10-13

traffic 3-4, 3-22, 3-64, 15-11, 21-21, 21-32

class of restriction (COR) 10-47, 10-84

Class of Service (CoS) 3-4, 15-11, 21-22

clear channel assessment (CCA) 3-62

CLEC 11-4

CLID 4-13, 10-13

Client Matter Code (CMC) 10-14

clients

H.323 17-24

zones 17-32

clipping 2-7

clocking source for fax/modem support 4-27

clustering over the WAN

Cisco Unity 13-16, 13-18

described 2-17

failover with Cisco Unity 13-19

local failover 2-22

MeetingPlace 15-4

MeetingPlace Express 16-5

music on hold 7-20

remote failover 2-26

troubleshooting 2-21

WAN considerations 2-18

clusters

design guidelines 8-2

Emergency Responder (ER) 11-18, 11-19

multiple, for Cisco Unity 13-5

redundancy 8-7

services 8-3

CMC 10-14

CME 2-17, 8-27

CMI 12-2

CMM 7-3, 21-5

codecs

complexity modes 6-2

flex mode 6-2

for MeetingPlace 15-12, 15-17

for music on hold 7-8

for video telephony 21-20

low bit-rate (LBR) 6-24

selection of 21-8, 21-10

supported by complexity mode 6-3

supported by endpoint devices 17-4, 21-21

types 7-3, 21-8, 21-10

collaboration

capabilities 1-6

solutions 17-45

COM 18-3

combined deployment models for messaging 13-15

Committed Information Rate (CIR) 3-33

Common Intermediate Format (CIF) 21-21

Communication Media Module (CMM) 7-3, 21-5

Communicator 21-7, 21-26, 21-35

competitive local exchange carrier (CLEC) 11-4

complexity modes for codecs 6-2

Component Object Model (COM) 18-3

components of

Device Mobility 22-3

IP Video Telephony 17-1

MeetingPlace 15-5

messaging system 13-5

compressed Real-Time Transport Protocol (cRTP) 3-28, 3-31

Computer Telephony Integration (CTI) 8-10, 14-2, 17-2, 17-43

Conference Station 21-16, 21-22

conferencing

attending a video conference 15-32

audio 15-23

audio-only using video endpoints 15-26

built-in resource 6-10

capabilities 1-6

cascading 15-25, 15-28, 15-37

described 6-7, 15-23

hardware resources 6-8, 6-9

MeetingPlace 1-6

network utilization 15-13

ports 15-25, 15-28, 15-31

resources 6-7, 17-11, 17-18

rich media 1-1

scheduling 15-25, 15-32

sizing the system 15-7

software resources 6-8

usage calculations 15-8

video 15-29

voice 15-23

web 15-13, 15-26

configuration examples for

access control list (ACL) 20-25, 20-27

ATA 188 and IP phones 21-22

CiscoUnifiedCallManager Express 8-27

DHCP snooping 20-18

Dynamic ARP Inspection 20-21

endpoint gatekeeper 17-39

fax/modem support 4-26, 4-27

firewalls 20-35, 20-37

gatekeeper 8-18

IP Source Guard 20-23

IP-to-IP gateways 9-21

lobby phone security 20-42

QoS 21-21

software-based endpoints 21-26

switch port security 20-15

VG224 gateways 21-21

VG248 gateways 21-21

via-zone gatekeepers 9-21

Wireless IP Phone 7920 21-30

zones 17-31

conformance with Section 508 2-27

connectivity

between MeetingPlace and IP Telephony components 15-11

options for the WAN 2-6, 2-16

console

for attendants 17-44

Contact Center 1-1, 17-44

content-addressable memory (CAM) 20-13

continuous meetings 15-28, 15-33

continuous meeting server 15-39

continuous-presence conference view 17-13

control signaling 3-53, 3-57

COR 10-47, 10-84

Core Layer 3-9

co-resident servers 3-14, 7-3

core switch 3-3

CoS 3-4, 15-11, 21-22

coverage of calls 10-87

CPCA 13-2

CPN 11-5

cRTP 3-28, 3-31

CTI 8-10, 14-2, 17-2, 17-43

CTI Manager 8-3, 8-10

CTI-QBE 14-2

CTI route points 6-16, 8-17

CUE 14-1

customer contact 1-1

Customer Directory Configuration Plugin 18-9

cutover 19-1, 19-2

D

DAI 20-19, 20-20

database

on Web Server 15-27

replication 8-4

SQL 18-6

data center 3-10, 20-39

data sent per web session 15-13

DC Directory 18-13

delay

of packets 2-18, 2-20, 4-20, 4-22

variation (jitter) 4-20, 4-22

Demilitarized Zone (DMZ) 15-14, 15-28, 16-5, 20-44

deployment models

clustering over the WAN 2-17, 7-20, 15-4, 16-5

combined for messaging 13-15

described 2-1

DHCP 3-13

for Cisco Unity 13-2

for Cisco Unity Express 14-2

for Unified MeetingPlace 15-2

for Unified MeetingPlace Express 16-1

multisite dial plan 10-52

multisite WAN with centralized call processing 2-4, 6-24, 7-15, 10-88, 15-4, 16-3

multisite WAN with distributed call processing 2-14, 6-25, 7-19, 10-53, 10-89, 15-4, 16-4

music on hold 7-15

single site 2-2, 6-23, 7-15, 15-3, 16-2

voice over the PSTN 2-10

desktop phones 21-6

destination of a call 10-22

device mobility

described 22-1

dial plan 10-26, 22-7, 22-11

feature components and operation 22-3

Group 22-3

Info 22-3

operation flowchart 22-6

parameter settings 22-4

Physical Location 22-3

using a VPN 22-16

devices

hunt list 10-90

limits per server 8-14

line group 10-33

mobility of 11-13, 22-2

pools 2-23, 2-26

route group 10-15

DHCP

binding information 20-19

deployment options 3-13

described 3-11

lease times 3-12

Option 150 3-12

servers 3-14

Snooping 20-15, 20-19

starvation attack 20-17

dialed pattern recognition 10-2

dial-in conferences 17-18

dial peers 10-35, 10-47, 10-49

dial plan

911 calls 11-1

abbreviated dialing 10-3

access codes 10-7

approaches to 10-54

calling privileges 10-15, 10-47

calling search space 10-75, 10-79

call routing 10-9

classes of service 10-72, 10-84, 22-7

design considerations 10-51, 22-7

device mobility 22-7

dial peers 10-35, 10-47, 10-49

distribution of digits 10-5

elements 10-7

emergency call string 11-10

Extension Mobility 10-27, 10-75, 10-81

for CiscoUnifiedMeetingPlace 15-37

for Device Mobility 10-26, 22-7, 22-11

for distributed call processing 10-53

for multisite deployments 10-52

for Voice over PSTN 2-13

functions 10-1

hunt lists 10-29, 10-32

international calls 10-12

line groups 10-29, 10-32

number of digits 10-4

on-net vs. off-net 10-3

overlapping extensions 10-4, 10-58

partitions 10-75, 10-79

planning considerations 10-2, 10-7

shared line appearance 11-14

site codes 10-6

string length 10-4

uniform on-net dialing 10-4, 10-56, 22-11

variable length on-net dialing 10-6, 10-58, 10-63, 22-13, 22-15

voicemail 10-58, 10-63, 10-70

DID 4-13, 11-5

differential threshold 21-14

differentiated services code point (DSCP) 3-4, 3-29, 15-11

DiffServ 15-11

digital gateways 4-2, 4-15, 4-22

Digital PBX Adapter (DPA) 12-4, 12-6

digital set emulation (DSE) 12-4

digital signal processor (see DSP resources)

digital trunks 15-21

digit manipulation 4-33, 10-12, 10-21, 10-49

Direct Inward Dial (DID) 4-13, 11-5

directories

access 18-3

architecture 18-6

Domain Controller (DC) 18-13

integration with CiscoUnifiedCallManager4.x 18-12

integration with CiscoUnifiedCallManager5.0 18-6

integration with Cisco Unified MeetingPlace Express 16-9

integration with IP telephony system 18-1, 18-2, 18-13

LDAP 18-1

maintaining 18-22

permissions 18-17

schema 18-1

security 18-10

directory gatekeeper 8-24, 10-45

Directory Information Tree (DIT) 18-6

directory number (DN) 10-90

disaster recovery 15-39

distributed call processing 2-14, 9-27, 9-33, 9-39, 10-89

distributed gatekeeper deployment 10-44

distributed messaging 13-3, 13-13, 13-18

Distribution Layer 3-7

distribution of digits in a dial plan 10-5

DIT 18-6

DMZ 15-14, 15-28, 16-5, 20-44

DN 10-90

DNS 3-10, 15-14, 15-28, 18-13

Domain Controller (DC) 18-13

Domain Name System (DNS) 3-10, 15-14, 15-28, 18-13

domains 18-11

Domino Unified Communications Services (DUC) 13-2

DPA 12-4, 12-6

DS0 8-16

DSCP 3-4, 3-29, 15-11

DSE 12-4

DSP resources

C5421 chipset 6-5

C542 chipset 6-6

C549 chipset 6-5

C5510 chipset 6-4

calculations 6-22

described 6-2

for voice termination 6-3

in multisite deployment model 2-5, 2-15

in single-site deployment model 2-2

number of calls 6-4, 6-5, 6-6

PVDM 6-20

DTMF 4-2, 4-6, 5-11, 6-14, 6-15

dual PBX integration 12-5, 12-6

dual tone multifrequency (DTMF) 4-2, 4-6, 5-11, 6-14, 6-15

DUC 13-2

dynamic ANI interface 11-7

Dynamic ARP Inspection (DAI) 20-19, 20-20

dynamic H.323 addressing 15-37

Dynamic Host Configuration Protocol (DHCP) 3-11, 20-15, 20-17, 20-19

E

E.164 address 10-67, 10-68, 11-4, 11-5, 11-7, 15-37

E1 trunks 15-22

E911 11-1, 11-3

EAP 3-62, 3-63

EAP-FAST 3-62, 21-12

echo cancellation 4-21

ECM 4-21

ECS 17-2

efficiency of links 3-31

elements of a dial plan 10-7

ELIN 11-6, 11-7

emergency calls 10-57

emergency call string 11-10

emergency location identification number (ELIN) 11-6, 11-7

Emergency Responder (ER) 10-57, 11-9, 11-13, 17-43

emergency response location (ERL) 11-6, 11-7, 11-13

emergency services 11-1

EMP 15-31, 17-11

Empty Capabilities Set (ECS) 17-2

encryption

for phones 20-10

for signaling 3-54, 3-55

endpoints

alternate 5-11

analog gateways 21-2

codecs supported 17-4

defined 1-5

directory access 18-3

features 21-35

gatekeeper 17-21, 17-23

gatekeeper output 8-24

gatekeeper registration 8-24

H.323 21-34

H.323 clients 17-24

hiding IP addresses 6-26

line group devices 10-33

SCCP 21-16

software-based 1-5, 21-7, 21-26

Sony 21-20

supplementary services 6-12

Tandberg 21-20, 21-34

time to live 17-38

types of 21-1

video 1-5, 15-26, 17-1, 21-16, 21-32

wireless 1-6, 21-12

Enhanced Media Processor (EMP) 15-31, 17-11

Enterprise MCM 8-18

equations for calculating

bandwidth 3-54, 3-55

calling search spaces 10-75, 10-79

partitions 10-75, 10-79

ER 10-57, 11-13, 17-43

ERL 11-6, 11-7, 11-13

Error Correction Mode (ECM) 4-21

error rate 2-21

ettercap virus 20-20

example configurations 17-31, 17-39

executive IP phones 21-7

Expansion Module 7914 21-7

Extensible Authentication Protocol (EAP) 3-62, 3-63, 21-12

Extensible Authentication Protocol-Flexible Authentication via Secure Tunneling (EAP-FAST) 3-62, 21-12

Extension Mobility (EM)

dial plan 10-27, 10-75, 10-81

profiles 8-16

server capacity and performance 8-11, 8-16

extensions, overlapping 10-4

F

FAC 10-13

failover

between subscriber servers 2-20

Cisco Unity 13-4, 13-19

clustering over the WAN 2-22, 2-26

to PSTN 10-67, 10-68

Fast Start 6-12

fax

clocking source 4-27

Error Correction Mode 4-21

features supported 4-25

gateway support for 4-2, 4-20

interface modules 21-2, 21-3

interoperability of features 4-24

pass-through mode 4-20

protocols supported 4-23

relay mode 4-20

supported platforms and features 4-22

T.38 4-28

features of endpoints 21-35

firewalls

around gateways 20-29

bump in the road 20-34

centralized deployment 20-44

configuration example 20-35, 20-37

described 20-31

routed mode 20-33, 20-36

stealth mode 20-34

transparent mode 20-34, 20-37

Firewall Services Module (FWSM) 20-29, 20-31, 20-36, 20-37

flash used for music on hold 7-17

flat addressing 10-54, 10-63, 22-15

flex mode for codecs 6-2

floating ports 15-31

flows for

calls between clusters 17-8

call signaling 15-23

video conference calls 15-34

Forced Account Codes (FAC) 10-13

Foreign Exchange Office (FXO) 11-6

Foreign Exchange Station (FXS) 12-3

forwarding calls 10-19, 10-83

Frame Relay 2-6, 2-16, 3-28

French national numbering plan 10-79

full-duplex 3-20

FWSM 20-29, 20-31, 20-36, 20-37

FXO 11-6

FXS 12-3

G

GARP 20-6, 20-20

gatekeeper

alternate 5-11, 8-21

call admission control 2-16, 9-15

call routing 10-38

centralized deployment 10-42

clustering 8-21

configuration examples 8-18

described 15-37, 17-19

design considerations 8-18

directory 8-24, 10-45

distributed deployment 10-44

for Cisco Unified MeetingPlace Express 16-11

for endpoints 8-24, 17-21, 17-23

geographical resiliency 17-21

H.225 trunks 5-2, 5-10

incompatibilities 17-21

intercluster trunks 5-2

IOS 17-19

legacy 9-22

MCU registration 15-38

MeetingPlace registration 15-38

output example 8-24

proxy 17-33, 17-35, 17-37

redundancy 8-18, 8-24

roles 17-21

scalability 17-21

summary 17-39

supported platforms 17-22

trunk redundancy 5-4

via-zone 9-18, 9-23, 10-41

zones 9-15, 17-31

gatekeeper-controlled

H.225 trunks 5-2, 5-10

H.323 client 17-24, 17-28

intercluster trunks 5-2

Gatekeeper Transaction Message Protocol (GKTMP) 5-11

Gatekeeper Update Protocol (GUP) 5-4, 8-21

gateways

911 services 11-11

all trunks busy 11-11

analog 4-2, 4-13, 4-22, 21-2

automated alternative routing 4-35

blocking 11-11

capabilities 4-41

capacity calculations 8-16

Cisco IOS 4-26, 4-27

CiscoUnifiedVideoconferencing 3500 Series Video Gateways 4-31

configuration examples for fax/modem support 4-26

configuration in CiscoUnifiedCallManager 4-40

controlled with Named Service Event (NSE) 4-28

core feature requirements 4-3

digital 4-2, 4-15, 4-22

digit manipulation 4-33

DS0 8-16

fax support 4-20

features 21-35

firewalls 20-29

for local failover 2-25

for music on hold 7-3

for video telephony 4-31

H.320 17-30, 17-36

H.323/SIP 15-5, 15-40

IP 15-5, 15-40

IP-to-IP 9-17, 9-23, 10-41

modem support 4-21

placement 11-11

protocols 4-3

QoS configuration examples 21-21

QSIG support 4-19

redundancy 4-10

security 20-28

selection of 4-2

service prefixes 4-34

SIP 4-7, 4-11

site-specific requirements 4-12

V.34 modem support 4-22

V.90 modem support 4-22

VG224 4-13, 12-2, 21-5

VG248 4-26, 12-2, 12-3, 21-5

voice applications 4-1, 21-2, 21-5

WS-X6624 12-2, 12-3

zone prefixes 17-37

Gateway System Integrity Manager (GWSIM) 15-11, 15-17

general security 20-1

generic topologies 9-41

geographical resiliency 17-21

GKTMP 5-11

glossary GL-1

GPO 18-19

Gratuitous Address Resolution Protocol (GARP) 20-6, 20-20

Group Policy Object (GPO) 18-19

groups for

call routing 10-14

CiscoUnifiedCallManager redundancy 5-2, 8-6

Emergency Responder (ER) 11-15, 11-16

line numbers (hunting) 10-29

media resources 6-1

ports 13-5

guaranteed bandwidth 3-27

GUP 5-4, 8-21

GWSIM 15-11, 15-17

H

H.225 5-2

H.225 trunks 5-2, 5-10

H.245 4-29

H.320 17-30, 17-36

H.323

analog gateways 4-13

Annex M1 5-11

call hairpinning 8-27

calls 5-10

classes of service 10-84

clients 15-38, 17-24, 17-33

dial peers for call routing 10-35

digital gateways 4-15, 4-16, 4-17

dynamic addressing 15-37

Fast Start 6-12

fax and modem support 4-23

gateways 4-3, 16-9

in CiscoUnifiedCallManager 5-9

in single-site deployment model 2-4

MCU resources 15-9, 17-16

SIP IP Gateway 15-5, 15-19, 15-40

supplementary services 6-12

support on CiscoUnifiedMeetingPlace 15-18

T.38 fax relay 4-30

trunks 5-2, 5-8

video endpoints 17-2, 21-34

zones prefixes 17-33

hairpinning 8-27, 13-13

half-duplex 3-20

hardware

analog interface modules 21-4

audio conferencing bridge 6-8, 6-9

DSP resources 6-4, 6-5, 6-6

gatekeepers 8-18

media resource capacities 6-20

MTP resources 6-17

music on hold 7-12

recommendations 2-2, A-1

transcoder 6-11, 6-12

types of platforms 8-2

headers for voice packets 3-46

hiding IP addresses of endpoints 6-26

high availability of

network services 3-4

voice services 2-8

high-availability servers 8-2

high-density analog interface modules 21-3

high-performance servers 8-2

HLog softkey 10-33

hold 7-1, 7-6

holdee 7-5

holder 7-5

Hot Standby Router Protocol (HSRP) 2-16, 3-7, 8-18, 8-19

HSRP 2-16, 3-7, 8-18, 8-19

hub-and-spoke topology 3-3, 3-25, 9-15, 9-25, 10-38

hunt

groups 10-29, 10-33

lists 10-29, 10-32, 10-90

logging out of hunt group 10-33

pilot 10-29, 10-31, 10-90

I

IBM Cabling System (ICS) 3-20

ICCS 2-19, 2-24, 8-4

ICMP 4-11

ICS 3-20

IDS 2-19, 20-29

IM gateway 15-2

immediate meetings 15-28, 15-33

impairments without QoS 3-24

inbound calls 4-33, 4-38, 10-57, 10-63, 10-70

incompatibilities 17-21

Informix Dynamic Server (IDS) 2-19

infrastructure (see network infrastructure)

infrastructure gatekeeper 17-21

inline power 3-19

Instant Messaging (IM) Gateway 15-2

Integrated Services (IntServ) model 3-39, 3-44

Integrated Services/Differentiated Services (IntServ/DiffServ) model 3-41, 3-44

integrating MeetingPlace with IP Telephony 15-1, 16-1

integrations with Cisco Unity 13-5

interactive voice response (IVR) 2-4, 17-18, 17-44

intercluster trunks

gatekeeper controlled 5-2

non-gatekeeper controlled 5-3

interface modules 21-2

interface types for 911 calls 11-4

interference to wireless communications 3-60

international calls 10-12

Internet Control Message Protocol (ICMP) 4-11

Internet Protocol (IP) 15-17

interoperability

of fax and modem features 4-24

protocols 15-17

Intra-Cluster Communication Signaling (ICCS) 2-19, 2-24, 8-4

Intrusion Detection System (IDS) 20-29

IntServ/DiffServ model 3-41, 3-44

IntServ model 3-39, 3-44

invia 9-18, 10-41, 17-31

IOS

calling privileges 10-47

call routing 10-35, 10-38

classes of service 10-84

digit manipulation 10-49

DSP resources supported 6-4, 6-5, 6-6

Gatekeeper 17-19

minimum release required 21-4

software MTP 6-16

IP 15-17

IP/H323 feature set 8-18

IP/VC 3500 Series Video Gateways 4-31

IP/VC Enhanced Media Processor (EMP) 15-31

IP/VC MCU 15-30, 15-38, 15-42

IP addresses

hiding 6-26

security 20-4

IP Communicator 1-5, 21-7, 21-26, 21-35

IP Conference Station 21-16, 21-22

IP Gateway 15-5, 15-40

IP-IP gateway (IPIPGW) 9-17, 9-23, 10-41

IPIPGW 9-17, 9-23, 10-41

IPMA 18-10

IP Manager Assistant (IPMA) 18-10

IP phones 21-6

IP ports 15-22

IP Precedence 3-4, 3-29, 15-11

IP PSTN 6-26

IPSec 2-6, 2-16

IP Security Protocol (IPSec) 2-6, 2-16

IPSG 20-22

IP SoftPhone 17-45

IP Source Guard (IPSG) 20-22

IP Telephony 1-1, 1-2, 15-1

IP-to-IP gateway (IPIPGW) 9-17, 9-23, 10-41

IP videoconferencing (IP/VC) 15-30, 15-38, 15-42

IP Video Telephony

components 17-1

described 1-1, 1-6, 17-1

security 20-9

IP VOICE feature set 8-27

IP Voice Media Streaming Application 6-8, 6-16, 6-17, 6-19, 8-11

ISDN 2-8, 2-10, 4-38

IVR 2-4, 17-18, 17-44

J

jitter 2-18, 4-20, 4-22, 15-14

JTAPI 8-10, 17-2

K

keep-alive message 15-34

Keypad Markup Language (KPML) 10-2

KPML 10-2

L

LAN infrastructure 3-4

Layer 2 2-16, 3-4

Layer 3 3-4

layers of security 20-2

LBR 6-24

LCF 8-24, 10-41

LCR 4-37

LDAP 8-4, 18-1

LDAP Data Interchange Format (LDIF) 18-9, 18-15

LDAP over Secure Socket Layer (LDAPS) 18-10

LDAPS 18-10

LDIF 18-9, 18-15

LDN 11-5

LEAP 3-62, 3-63, 21-12, 21-13

leased lines 2-6, 2-16, 3-28

lease times for DHCP 3-12

least-cost routing (LCR) 4-37

LEC 11-2, 11-11

lecture-style meetings 15-28

legacy gatekeeper 9-22

LFI 3-28, 3-31, 3-32

licenses 15-7

Lightweight Directory Access Protocol (LDAP) 8-4, 18-1

line/device approach to classes of service 10-76, 22-9

line appearances 3-55, 8-15

line group devices 10-33

line groups 10-29, 10-32, 10-90

line speed mismatch 3-33

link efficiency 3-31

link fragmentation and interleaving (LFI) 3-28, 3-31, 3-32

listed directory number (LDN) 11-5

LLQ 3-28, 3-29

LMHOSTS file 3-10

load balancing 3-17, 5-4, 5-7, 8-9, 15-39

lobby phone security 20-42

local dialing area 10-25

local exchange carrier (LEC) 11-2, 11-11

local failover deployment model 2-22

Location Confirm (LCF) 8-24, 10-41

Location Reject (LRJ) 10-41

Location Request (LRQ) 8-24, 10-41

locations

<None> 9-12

static 9-12, 17-6

logout from hunt groups 10-33

loose gateway 4-28

loss of packets 4-20, 4-22

low bit-rate (LBR) codecs 6-24

low-density analog interface modules 21-2

low-latency queuing (LLQ) 3-28, 3-29

LRJ 10-41

LRQ 8-24, 10-41

LRQ blast 8-24

M

MAC address 20-13

MACs 11-9, 18-22

Manager Assistant 17-43

manager IP phones 21-6

manipulation of digits 10-21, 10-49

marking traffic 15-11

masking IP addresses of endpoints 6-26

MC 17-11

MCM 5-11, 8-18, 17-19, 17-33

MCS 15-26

MCU

capacity and sizing 15-9, 17-18

configuration 15-30, 17-29

for video telephony 17-1, 17-11

redundancy 15-42

registration with gatekeeper 15-38

with H.323 17-16

with Skinny Client Control Protocol (SCCP) 17-14

zone prefixes 17-35

zones 17-34

Media Convergence Server (MCS) 15-26

Media Gateway Control Protocol (MGCP) 2-4, 4-3, 4-14, 4-18, 4-23, 17-2

media resource group (MRG) 6-22, 17-15

media resource group list (MRGL) 6-22, 17-15

media resources

described 6-1

design guidelines 6-22

for local failover 2-25

hardware and software capacities 6-20

PVDM 6-20

security 20-28

Media Streaming Application 6-8, 6-16, 6-17, 6-19, 8-11

media termination point (MTP)

described 6-12

for PSTN calls 6-26

hiding IP addresses of endpoints 6-26

in multisite deployment model 2-5, 2-15

in single-site deployment model 2-2

Named Telephony Events 6-13

requirements for trunks 8-17

with H.323 trunk 5-8

with SIP trunk 5-11

MeetingPlace

Audio Server 15-5, 15-39

components 15-5

connectivity with IP Telephony network 15-11

described 1-6

Express 16-1

gatekeeper registration 15-38

H.323/SIP IP Gateway 15-5, 15-19, 15-40

integration with IP Telephony 15-1

ports used by components 15-14, 15-18, 15-27, 15-28

protocols supported 15-17

server recommendations 15-2

sizing the system 15-7

Video application 15-29, 15-42

video conferences 17-45

Web Server 15-26, 15-41

meetings

(see also conferencing)

segmented 15-28

types 15-24, 15-28, 15-33

Message Waiting Indicator (MWI) 12-6, 14-2

messaging

bandwidth management 13-6

capabilities 1-6

centralized 13-2, 13-12, 13-16, 13-20

Cisco Unity 13-1

combined deployment models 13-15

deployment models 13-2

distributed 13-3, 13-13, 13-18

failover 13-4, 13-19

system components 13-5

MGCP 2-4, 4-3, 4-14, 4-18, 4-23, 17-2

Microsoft Active Directory (AD) 18-7, 18-8, 18-11, 18-13

Microsoft ViewMail for Outlook (VMO) 13-2

migration

from CiscoUnifiedCallManger4.0 17-42

parallel cutover 19-2

phased method 19-1

to IP Telephony 19-1

MISTP 3-4

mixed system port capacities 15-22

MLA 18-10

MLP 3-28

MLPP 6-17

MLTS 11-1

models for deployments (see deployment models)

modem

clocking source 4-27

features supported 4-22, 4-25

gateway support for 4-2, 4-21

interoperability of features 4-24

pass-through mode 4-21

platforms supported 4-22

protocols supported 4-23

relay mode 4-21

upspeed 4-21

V.34 4-22

V.90 4-22

MoH 2-25, 7-1

moves, adds, and changes (MACs) 11-9, 18-22

MP 17-11, 17-13

MPLS 2-6, 2-16, 3-25, 3-28, 9-11, 9-34

MRG 6-22, 17-15

MRGL 6-22, 17-15

MTP

audio conferencing bridge 6-17

described 6-12

for PSTN calls 6-26

hardware resources 6-17

hiding IP addresses of endpoints 6-26

in multisite deployment model 2-5, 2-15

in single-site deployment model 2-2

Named Telephony Events 6-13

requirements for trunks 8-17

software resources 6-16

with H.323 trunk 5-8

with SIP trunk 5-11

multicast music on hold 7-2, 7-8, 7-10, 7-17, 7-20

multicast traffic on WLAN 3-60

Multi-Level Administration (MLA) 18-10

Multilevel Precedence Preemption (MLPP) 6-17

multi-line telephone system (MLTS) 11-1

Multilink Point-to-Point Protocol (MLP) 3-28

multimedia collaboration 1-6

Multimedia Conference Manager (MCM) 5-11, 8-18, 17-19

multiple CiscoUnifiedCallManager servers 13-20

multiple clusters for Cisco Unity 13-5

Multiple Instance Spanning Tree Protocol (MISTP) 3-4

multipoint conferencing 17-11

Multipoint Controller (MC) 17-11

Multipoint Control Unit (MCU)

capacity and sizing 15-9, 17-18

configuration 15-30, 17-29

for video telephony 17-1, 17-11

redundancy 15-42

registration with gatekeeper 15-38

with H.323 17-16

with Skinny Client Control Protocol (SCCP) 17-14

Multipoint Processor (MP) 17-11, 17-13

Multiprotocol Label Switching (MPLS) 2-6, 2-16, 3-25, 3-28, 9-11, 9-34

multiserver meetings 15-25, 15-28, 15-37

multisite dial plan 10-52

multisite WAN deployment model

with centralized call processing 2-4, 6-24, 7-15, 10-88, 15-4, 16-3

with distributed call processing 2-14, 6-25, 7-19, 10-89, 15-4, 16-4

music on hold (MoH) 2-25, 7-1

MWI 12-6, 14-2

N

Named Service Event (NSE) 4-23, 4-28

Named Telephony Event (NTE) 4-7, 6-13

National Emergency Number Association (NENA) 11-6, 11-19

native transcoding with Cisco Unity 13-8

NENA 11-6, 11-19

Netscape Directory Server 18-11

network hold 7-6

network infrastructure

access layer 3-4

core layer 3-9

distribution layer 3-7

for CiscoUnifiedMeetingPlace 15-10

high availability 3-4

LAN 3-4

overview 1-3

requirements 3-1

roles 3-3

security 20-3

WAN 3-25

WLAN 3-58

network modules 6-21

network services 3-10

Network Specific Facilities (NSF) 4-17

Network Time Protocol (NTP) 3-18, 15-14

network utilization for web conferencing 15-13

NFAS 2-4, 4-17

NM-HD-1V/2V/2VE module 6-8, 6-11, 6-17

NM-HDV2 module 6-8, 6-11, 6-17

NM-HDV module 6-9, 6-11

nomadic phones 11-9

None location 9-12

Non-Facility Associated Signaling (NFAS) 2-4, 4-17

non-gatekeeper controlled H.323 client 17-24, 17-28

non-gatekeeper controlled intercluster trunks 5-3

non-IOS hardware platforms 6-6

NPA 10-23

NSE 4-23, 4-28

NSF 4-17

NTE 4-7, 6-13

NTP 3-18, 15-14

Numbering Plan Area (NPA) 10-23

number of digits dialed 10-4

O

off-net dialing 10-3

on-net dialing 10-3, 10-4, 10-6, 10-56, 10-58, 10-63

open authentication 3-62, 21-12, 21-13

open forum meetings 15-28

Open Shortest Path First (OSPF) 20-33

Option 150 3-11, 3-12

organizational unit (OU) 18-6, 18-15, 18-19

OSPF 20-33

OU 18-6, 18-15, 18-19

outbound calls 4-34, 4-39, 10-57, 10-61, 10-67

outvia 9-18, 10-41, 17-31

overbook ports 15-25, 15-31

overlap

receiving 10-12

sending 10-12

overlapping

channels 3-59

dial plans 10-58

extensions 10-4

oversubscription of a link 3-33

P

PA 17-44

PAC 3-62, 21-12

packets

delay 2-18, 2-20, 4-22, 15-14

headers 3-46

jitter 2-18

loss of 2-19, 4-20

parallel cutover 19-2

parameters

for Device Mobility 22-4

partitioned addressing 10-54, 10-58, 22-13

partitions 10-15, 10-16, 10-58, 10-75, 10-79

passive-interface command 3-9

pattern recognition in dialing 10-2

PC

Access to Voice VLAN 21-16

port on IP phone 20-5, 21-16

PCS-1 video endpoint 21-20

PCS-TL50 video endpoint 21-20

performance

call rate 8-1

of servers 8-12

permissions for directory access 18-17

Per-Port/Per-VLAN ACLs 21-34

Personal Assistant (PA) 17-44

Personal Communicator 1-5

phased migration 19-1

phones

7914 Expansion Module 21-7

7920 Wireless IP Phone 21-12, 21-30

7985G IP Video Phone 21-19, 21-20, 21-33

authentication and encryption 20-10

basic models 21-6

built-in conferencing 6-10

business models 21-6

capacity calculations 8-15

configuration 21-14

desktop IP models 21-6

executive models 21-7

features 21-35

line appearances 8-15

location for 911 purposes 11-9

manager models 21-6

nomadic 11-9

PC port 20-5

QoS 21-22

roaming 3-59, 21-14

SCCP 10-8

security 20-5, 20-42

settings 20-9

software-based 1-5, 21-7, 21-26

user input 10-8

video telephony 21-32

web access 20-8

wireless 1-6, 21-12, 21-30

with CiscoUnifiedVideoAdvantage 21-16

with VT Advantage 17-1

physical security 20-4

pilot number for hunt lists 10-29, 10-31, 10-90

ping utility 2-20

PINX 12-6

PIX 20-29, 20-31

plain old telephone service (POTS) 11-6

platforms 2-2, 8-2, 8-18, 17-22

plugins 18-9

PoE 3-19

policy

for network security 20-1

for RSVP 3-51

PortFast 3-6

port groups for Cisco Unity Connection 13-5

ports

access 20-14

allocation on MCU 15-9

capacities in mixed systems 15-22

CTI 8-17

E1 15-22

enable/disable 21-16

for call signaling 4-40

for CiscoUnifiedVideoAdvantage 21-33

for integration of Cisco Unity with CiscoUnifiedCallManager 13-9, 13-11

groups 13-5

IP 15-22

managing 15-25, 15-31

on the IP phone 20-5

PC connection 21-16

reserving all 15-28

security 20-12

T1 15-22

TCP 15-14, 15-18, 15-27, 15-28

UDP 15-14, 15-18

positive disconnect supervision 12-11

POTS 11-6

Power over Ethernet (PoE) 3-19

precedence settings for network traffic 3-4, 3-29

prefixes

for access code 10-23

for gatekeeper zones 9-23

gateway 17-31

MCU 17-30

service 4-34, 17-17

zones 17-33, 17-35, 17-37

PRI 11-5

Primary Rate Interface (PRI) 11-5

prioritization of traffic 3-29

priority, urgent 10-13

Priority Queue 3-51

Private Integrated Services Network Exchange (PINX) 12-6

Private Internet Exchange (PIX) 20-29, 20-31

privileges for making calls 10-15, 10-47

profiles for Extension Mobility 8-16

progress_ind alert enable 8 command 11-12

propagation of database 8-4

Protected Access Credential (PAC) 3-62, 21-12

Protocol Auto Detect 5-10

protocols

ARP 3-61, 20-20

CDP 20-11, 21-16

cRTP 3-28, 3-31

DHCP 3-11, 20-15, 20-17, 20-19

features supported 17-3

GARP 20-6, 20-20

GKTMP 5-11

GUP 5-4, 8-21

GWSIM 15-17

H.225 5-2, 5-10

H.245 4-29

H.320 17-30, 17-36

H.323 2-4, 4-3, 4-13, 4-15, 4-16, 4-17, 4-23, 4-30, 5-2, 5-8, 8-27, 10-35, 10-84, 15-9, 15-18, 15-37, 15-38, 17-2, 17-16, 17-24, 21-34

HSRP 2-16, 3-7, 8-18, 8-19

interoperability 15-17

IP 15-17

IPSec 2-6, 2-16

JTAPI 17-2

LDAP 8-4, 18-1

MGCP 2-4, 4-3, 4-14, 4-18, 4-23, 17-2

MISTP 3-4

MLP 3-28

MPLS 9-11

NTP 3-18, 15-14

RAS 10-38, 17-19

RCP 20-20

RIP 20-33

routing 3-9

RSTP 3-4, 3-6

RSVP 3-25, 3-35, 9-7, 9-17

RTP 2-16, 15-11, 15-17, 17-2

SCCP 4-3, 4-23, 10-2, 10-8, 15-9, 15-12, 17-2, 17-14, 21-16, 21-20

SDP 4-29, 6-13

SIP 2-16, 4-7, 4-11, 4-13, 4-15, 4-16, 4-17, 5-11, 6-17, 10-2, 15-19, 17-2

SMDI 12-1

SNMP 11-9

SRTP 3-46

STP 3-6

TAPI 17-2

TCP 15-14, 15-18, 15-27, 15-28

TFTP 3-12, 3-14, 8-3, 8-10, 21-16

UDP 2-16, 5-4, 15-14, 15-17, 15-18

provisioning

H.320 gateways 17-30

H.323 clients 17-24

MCUs 17-29

servers 8-12, 8-13, 8-14

proxy

for gatekeeper 8-18, 17-33, 17-35, 17-37

server for SIP 15-19

PSAP 11-2, 11-8, 11-14

PSTN 2-2, 2-6, 2-10, 2-15, 6-26, 10-22, 11-1, 15-21

public safety answering point (PSAP) 11-2, 11-8, 11-14

Public Switched Telephone Network (PSTN) 2-2, 2-6, 2-15, 10-22, 11-1, 15-21

publisher server 2-20, 8-5, 18-6

PVDM 6-20

Q

Q.SIG 5-11

QBE 14-2

QBSS 3-62, 21-14

QBSS-Differential Threshold 21-14

QCIF 21-21

QoS

Cisco Unified MeetingPlace Express 16-8

configuration examples 21-21

for CiscoUnifiedMeetingPlace 15-11

for LAN 3-21

for music on hold 7-11

for security 20-24

for WAN 3-25, 3-28

for wireless LAN 3-64

general 1-4

RSVP 3-38

QoS Basic Service Set (QBSS) 3-62, 21-14

QSIG 4-15, 4-19, 12-6, 15-22, 19-3

Quality of Service (QoS)

configuration examples 21-21

for CiscoUnifiedMeetingPlace 15-11

for Cisco Unified MeetingPlace Express 16-8

for LAN 3-21

for music on hold 7-11

for security 20-24

for WAN 3-25, 3-28

for wireless LAN 3-64

general 1-4

RSVP 3-38

quantity of

calls 8-17

gateways 8-16

phones 8-15

trunks 8-17

Quarter Common Intermediate Format (QCIF) 21-21

queue depth 3-56

queuing of voice traffic 3-24, 3-65

Quick Buffer Encoding (QBE) 14-2

quiescent traffic 3-57

R

radio frequency (RF) 21-12

RADIUS 3-63

Rapid Spanning Tree Protocol (RSTP) 3-4, 3-6

RAS 5-4, 9-15, 10-38, 15-18, 15-37, 17-19

RASAggregator trunk 17-23, 17-28

Rate Matching (RM) module 17-11, 17-14

rate of error 2-21

RBOC 11-2

RCF 17-38

RCP 20-20

RDNIS 13-7

Real-Time Monitoring Tool (RTMT) 18-10

Real-Time Transport Protocol (RTP) 2-16, 15-11, 15-17, 17-2

recommended hardware and software versions 2-2, A-1

Redirected Dialed Number Information Service (RDNIS) 13-7

redundancy

call processing 8-6

Cisco Unified MeetingPlace Express 16-12

cluster configurations 8-7

for CiscoUnifiedMeetingPlace 15-39

for music on hold 7-11

for remote sites 2-8

for SIP trunks 5-12

for trunks 5-4

gatekeeper 8-18

gateway support for 4-2, 4-10

groups 15-38

IP-to-IP gateways 9-20

load balancing 8-9

TFTP services 3-16

Regional Bell Operating Company (RBOC) 11-2

regions 15-12, 17-3, 17-5

Registration Admission Status (RAS) 5-4, 9-15, 10-38, 15-18, 15-37, 17-19

Registration Confirm (RCF) 17-38

Registration Request (RRQ) 17-38

Relative Signal Strength Indicator (RSSI) 21-14

Remote Authentication Dial-In User Service (RADIUS) 3-63

Remote Copy Protocol (RCP) 20-20

remote failover deployment model 2-26

remote site survivability 2-8

re-packetization of a stream 6-12

replication of database 8-4

request for

bandwidth 5-11

reservationless meetings 15-24, 15-28, 15-33

Reservationless Single Number Access (RSNA) 15-38

reserve all ports 15-28

resilience 5-4, 8-1

resolution of addresses 10-40, 10-41

Resource Reservation Protocol (RSVP) 3-25, 3-35, 9-7, 9-17

Retry Video Call as Audio 17-7

RF 21-12

RFC2833 4-7, 6-13

rich-media conferencing 1-1

RIP 20-33

RJ-45 3-20

RM 17-11, 17-14

roaming 3-59, 11-9, 21-14

Roaming Sensitive Settings 22-4

rogue

DHCP server 20-15

network extensions 20-14

roles

in the network infrastructure 3-3

of a gatekeeper 17-21

rollover of channels 4-38

root guard 3-6

round-trip time (RTT) 2-20, 2-24

Route/Switch Processor (RSP) 4-21

routed firewall

ASA or PIX 20-33

FWSM 20-36

routers

access control list (ACL) 20-26

branch office 7-17

flash 7-17

roles and features 3-3

RSVP 3-38

selective for E911 11-3

routes

filters 10-11

group devices 10-15

groups 10-12, 10-14

lists 10-14

patterns 10-9, 10-11

selection of 10-24

routing

calling line ID 10-13

calls 10-9, 10-35, 10-38

digit manipulation 10-12

inbound calls 4-33

least-cost 4-37

outbound calls 4-34

protocols 3-9

time-of-day (ToD) 10-34

Routing Information Protocol (RIP) 20-33

RRQ 17-38

RSNA 15-38

RSP 4-21

RSSI 21-14

RSSI-Differential Threshold 21-14

RSTP 3-4, 3-6

RSVP

call admission control 9-7

described 3-35

IP-to-IP Gateway 9-17

WAN infrastructure 3-25

RTMT 18-10

RTP 2-16, 15-11, 15-17, 17-2

RTT 2-20, 2-24

S

scalability of

CiscoUnifiedCallManager 8-1

gatekeepers 17-21

SCCP

dialed pattern recognition 10-2

fax and modem support 4-23

gateway support for 4-3

MCU resources 17-14

phones 10-8

ports on MCU 15-9

user input on phones 10-8

video endpoints 15-12, 17-2, 21-16, 21-20

scheduling conferences 15-25, 15-32

schema 18-1

Schema Master 18-9, 18-15

screen sharing 16-7

SDK 18-3

SDP 4-29, 6-13

Section 255 2-27

Section 508 2-27

Secure Socket Layer (SSL) 18-10

security

access control list (ACL) 20-24, 20-26

antivirus 20-40

Cisco Security Agent 20-39

configuration example 20-15, 20-18, 20-21, 20-23, 20-25, 20-27, 20-35, 20-37, 20-42

data center 20-39

DHCP Snooping 20-15

DHCP starvation attack 20-17

directories 18-10

firewalls 20-31, 20-44

gateways 20-28

infrastructure 20-3

in general 1-6, 20-1

layers 20-2

lobby phone example 20-42

MAC CAM flooding 20-13

media resources 20-28

MeetingPlace Express 16-5

PC port on the phone 20-5

phones 20-5

phone settings 20-9

physical access 20-4

policy 20-1

QoS 20-24

rogue network extensions 20-14

servers 20-39, 20-41

switch port 20-12

Video Capabilites 20-9

voice VLAN 20-7

web access 20-8

wireless network 3-62

segmented meetings 15-28

selecting the proper route 10-24

selective router 11-3

separate integrations for Cisco Unity 13-5

Sequenced Routing Update Protocol (SRTP) 3-46

sequential LRQs 8-24

Server Load Balancing (SLB) 18-13

servers

capacity planning 8-12, 8-13, 8-14

co-resident 3-14, 7-3

CTI Manager 8-10

data center 3-10

domain 18-11

farm 3-10

for CiscoUnifiedCallManager 8-2

for DHCP 3-14

for media resources 6-1

for music on hold 7-3, 7-4, 7-12

high-availability 8-2

high-performance 8-2

maximum number of devices 8-14

multiple CiscoUnifiedCallManager servers 13-20

performance 8-12

publisher 2-20, 8-5

recommended deployments 15-2

redundancy 15-39

security 20-39, 20-41

shadow server 15-39

standalone 3-14, 7-3

subscriber 2-20, 8-6

TFTP 8-10

types 8-2

Service Inter-Working (SIW) 2-6, 2-16, 3-28

services

prefix 4-34, 17-17, 17-30, 17-31

supplementary 4-3

template 17-17

within a cluster 8-3

service set identifier (SSID) 3-58, 3-61

Session Description Protocol (SDP) 4-29, 6-13

Session Initiation Protocol (SIP)

analog gateways 4-13

annunciator 6-17

dialed pattern recognition 10-2

digital gateways 4-15, 4-16, 4-17

for distributed call processing 2-16

gateways 4-11, 15-19

gateway support for 4-7

redundancy 5-12

trunks 5-11, 16-10

video endpoints 17-2

settings for IP phones 20-9

shadow server 15-39

shaping traffic 3-32

shared

key authentication 21-13

line appearances 3-55, 11-14

T.120 applications 17-45

shielded twisted-pair (STP) 3-20

signaling encryption 3-54, 3-55

Signaling System 7 2-4

Simple Network Management Protocol (SNMP) 11-9

Simplified Message Desk Interface (SMDI) 12-1

single site

deployment model 2-2, 6-23, 7-15, 15-3, 16-2

messaging model 13-2

SIP

analog gateways 4-13

annunciator 6-17

dialed pattern recognition 10-2

digital gateways 4-15, 4-16, 4-17

for distributed call processing 2-16

gateways 4-11, 15-19

gateway support for 4-7

redundancy 5-12

trunks 5-11, 16-10

video endpoints 17-2

site

dialing codes 10-6, 10-70

survey for wireless netwrok 21-12

SIW 2-6, 2-16, 3-28

sizing

CallManager servers 8-12, 8-13, 8-14

CiscoUnifiedMeetingPlace 15-7

MCUs 17-18

Skinny Client Control Protocol (SCCP)

dialed pattern recognition 10-2

fax and modem support 4-23

gateway support for 4-3

MCU resources 17-14

phones 10-8

ports on MCU 15-9

user input on phones 10-8

video endpoints 15-12, 17-2, 21-16, 21-20

SLB 18-13

SMDI 12-1

SNMP 11-9

snooping 20-15

soft clients 11-14

SoftPhone 11-14, 17-45, 21-9, 21-26, 21-35

software

audio conferencing bridge 6-8

endpoints 21-7

media resource capacities 6-20

MTP resources 6-16

phones 21-35

recommendations 2-2

versions 2-2, 21-4, 21-5, A-1

Software Development Kit (SDK) 18-3

Sony endpoints 21-20

Source Guard 20-22

Spanning Tree Protocol (STP) 3-6

speed of calls 3-49

SQL 18-6

SQL database 15-27

SRST 2-6, 2-8, 7-17, 8-3, 10-89, 11-3

SRTP 3-46

SS7 2-4

SSID 3-58, 3-61

SSL 18-10

standalone server 3-14, 7-3

standard meetings 15-24, 15-33

standard server 8-2

standby preempt command 3-7

standby track command 3-7

star topology 9-25

static ANI interface 11-7

static locations 9-12

Static Wired Equivalent Privacy (WEP) 3-62, 3-63

stealth firewall 20-34

STP 3-6, 3-20

string length 10-4

subnets 17-37

subscriber server 2-20, 8-6, 18-6

summary of endpoint gatekeepers 17-39

supplementary services

for H.323 endpoints 6-12

on gateways 4-3, 4-7

supported

call types 17-3

codecs 17-4, 21-21

platforms for gatekeepers 17-22

protocol features 17-3

protocols 17-2

survey of wireless network 21-12

survivability of calls 4-12

Survivable Remote Site Telephony (SRST) 2-6, 2-8, 7-17, 8-3, 10-89, 11-3

switches

port security 20-12

roles and features 3-3

synchronous H.323 client 17-24

T

T.120 application sharing 17-45

T.38 fax relay 4-28

T-1000 video endpoint 21-20

T1 trunks 15-21

T-550 video endpoint 21-20

Tail-End Hop-Off (TEHO) 10-52

Tandberg endpoints

classification of traffic 21-34

described 17-1, 21-20

TAPI 8-10, 17-2

TCP 15-14, 15-18, 15-27, 15-28

TCP/UDP ports 21-33

TCS 17-9

TEHO 10-52

Telecommunications Act 2-27

telephone record and playback (TRaP) 13-2

telephone user interface (TUI) 13-2

templates to define service settings 17-17

Terminal Capabilities Set (TCS) 17-9

termination of calls 6-2

test calls for 911 11-14

TFTP 3-12, 3-14, 8-3, 8-10, 21-16

third-party

controlled lines 8-17

software applications 1-2

video endpoints 21-20

voicemail systems 12-1, 12-12

threshold, differential 21-14

time-of-day (ToD) routing 10-34

timers for call signaling 4-41

time synchronization 3-18, 3-19

Time to Live (TTL) 17-38

ToD 10-34

Token Ring 3-20

topology

case study 9-42

for call admission control 9-25

generic 9-41

hub-and-spoke 9-15, 9-25, 10-38

MPLS-based 9-34

star 9-25

two-tier hub-and-spoke 9-29

topology-aware call admission control 9-7

topology-unaware call admission control 9-3

ToS 15-11

tracking domain 11-18

traditional approach to classes of service 10-72, 22-8

traffic

bearer traffic 3-46, 3-49

call control 3-53, 3-57

call-related 3-57

classification 3-4, 3-22, 3-64, 15-11, 21-21, 21-32

prioritization 3-29

provisioning for 3-46

queuing 3-24, 3-65

quiescent 3-57

shaping 3-32

video bearer traffic 3-48, 3-50

voice bearer traffic 3-46, 3-50

transcoding

Cisco Unity 13-8

described 6-10

hardware resources 6-11, 6-12

IP PSTN 6-26

resources 6-11

translation of digits

patterns 10-21

voice translation profiles 10-49

Transmission Control Protocol (TCP) 15-14, 15-18, 15-27, 15-28

transparent firewall

ASA or PIX 20-34

FWSM 20-37

TRaP 13-2

Trivial File Transfer Protocol (TFTP) 3-12, 3-14, 8-3, 8-10, 21-16

tromboning 13-13

troubleshooting for clustering over the WAN 2-21

trunks

capacity calculations 8-17

described 5-1

digital 15-21

E1 15-22

gatekeeper controlled 5-2

H.225 5-2, 5-10

H.323 5-2, 5-8

intercluster, gatekeeper controlled 5-2

intercluster, non-gatekeeper controlled 5-3

load balancing 5-4, 5-7

MTP requirements 8-17

RASAggregator 17-23, 17-28

redundancy 5-4

SIP 5-11, 6-17

T1 15-21

trust 21-21

TTL 17-38

TUI 13-2

Tunneled Q.SIG 5-11

two-tier hub-and-spoke topology 9-29

Type of Service (ToS) 15-11

U

UAC 21-6

UAS 21-6

UDC 3-20

UDLD 3-6

UDP 2-16, 3-31, 5-4, 15-14, 15-17, 15-18

UMDirectoryConfiguration.ini file 18-22

UN 4-7

unicast music on hold 7-2, 7-8, 7-10, 7-20

UniDirectional Link Detection (UDLD) 3-6

Unified CCE 17-44

UnifiedCMAssistant 17-43

Unified Communications 1-1

unified messaging (see also messaging) 13-1

Unified Personal Communicator 1-5

UnifiedVideo Advantage

classification of traffic 21-33

described 21-16

uniform on-net dial plan 10-4, 10-56, 22-11

uninterrupted power supplies (UPS) 3-19

Unity 13-1

Unity Express 14-1

Unity Telephony Integration Manager (UTIM) 13-5, 13-9, 13-11

universal data connector (UDC) 3-20

Unsolicited SIP Notify (UN) 4-7

upgrades to Cisco CallManager 18-23

UplinkFast 3-6

UPS 3-19

upspeed 4-21

Urgent Priority 10-13

user agent client (UAC) 21-6

user agent server (UAS) 21-6

User Creation Base 18-19

User Datagram Protocol (UDP) 2-16, 3-31, 5-4, 15-14, 15-17, 15-18

user hold 7-6

users

classes of service 10-72, 10-84

input on phones 10-8

licenses 15-7

User Search Base 18-15, 18-19

User-to-User Information Element (UUIE) 5-10

utilization of

DS0s 8-16

phones 8-15

trunks 8-17

UTIM 13-5, 13-9, 13-11

UUIE 5-10

V

V.34 modems 4-22

V.90 modems 4-22

V3PN 2-6, 2-16

VAD 4-21, 8-11, 17-12

VAF 3-32

variable length on-net dial plan 10-6, 10-58, 10-63, 22-13, 22-15

variation in packet delay 15-14

VATS 3-34

VG224 Voice Gateway 4-13, 12-2, 21-5, 21-21

VG248 Analog Phone Gateway 4-26, 12-2, 12-3, 21-5, 21-21

via-zone gatekeeper 9-18, 9-23, 10-41

VIC 21-2, 21-3

video

bearer traffic 3-48, 3-50

capabilities 20-9

conferences 15-9, 15-29

conferencing ports 15-31

described 17-1

enable/disable 21-16

endpoints 1-5, 15-26, 17-1, 21-16, 21-32

features 1-1, 1-6

gateways 4-31

MeetingPlace Video application 15-29, 15-42

traffic classification 3-23, 21-32

VLAN 20-11

Video Capabilities 20-9

video telephony (see IP Video Telephony)

ViewMail for Outlook (VMO) 13-2

virtual LAN (VLAN) 3-4, 3-58, 21-21

Virtual Private Network (VPN) 2-6, 2-16, 22-16

virtual tie lines 3-57

VLAN

access control list (ACL) 20-24

number of devices per VLAN 3-4

separate VLANs for voice and data 3-58

video 20-11

VLAN ID 21-21

voice 20-7, 20-11

VMO 13-2

voice

bandwidth requirements 3-31

bearer traffic 3-46, 3-50

conferences 15-8, 15-23, 15-26

gateways 4-1, 21-2, 21-5

link 15-29

port integration 13-9, 13-11

termination 6-2

translation profiles 10-49

VLAN 20-7, 20-11

voice/WAN interface card (VWIC) 21-2

voice-activated conference view 17-12

voice activity detection (VAD) 4-21, 8-11, 17-12

Voice-Adaptive Fragmentation (VAF) 3-32

Voice-Adaptive Traffic Shaping (VATS) 3-34

Voice and Video Enabled IPSec VPN (V3PN) 2-6, 2-16

voice interface card (VIC) 21-2, 21-3

voicemail

automated alternate routing (AAR) 10-24

centralized 12-6

Cisco Unity 13-1

Cisco Unity Express 14-1

dial plan 10-58, 10-63, 10-70

dual PBX integration 12-5, 12-6

for local failover 2-25

integration with IP telephony system 12-1

positive disconnect supervision 12-11

third-party systems 12-1, 12-10, 12-12

unified messaging 13-1

voice over IP (VoIP) 3-46

voice over the PSTN (VoPSTN) 2-10

voice rtp send-recv command 11-12

VoIP 3-46

VoPSTN 2-10

VPN 2-6, 2-16, 22-16

VWIC 21-2

W

Wait for Far-End to Send TCS 17-9

WAN

aggregation router 3-3

infrastructure 3-25

web

access from IP phone 20-8

applications 16-7

conferences 15-8, 15-13, 15-26

server 15-26, 15-41

weighted fair queuing 3-29

WEP 3-62, 3-63, 21-12

Wi-Fi Protected Access (WPA) 3-63, 21-12

Wi-Fi Protected Access Pre-Shared Key (WPA-PSK) 21-13

wildcard route pattern 10-11, 10-12

Windows Internet Naming Service (WINS) 3-14

WINS 3-14

Wired Equivalent Privacy (WEP) 3-63, 21-12

wireless

endpoints 21-12

IP Phone 7920 17-46, 21-12, 21-30

IP phones 1-6, 21-12, 21-30

LAN 3-58

networking solutions 17-45

wireless LAN (WLAN) 3-58

WLAN infrastructure 3-58

WPA 3-63, 21-12

WPA-PSK 21-13

WS-SVC-CMM-ACT module 6-9, 6-11, 6-17

WS-X6608-E1 module 6-9, 6-12, 6-17

WS-X6608-T1 module 6-9, 6-12, 6-17

WS-X6624-FXS analog interface module 21-5

WS-X6624 module 12-2, 12-3

X

XML 15-20

XML services 17-46

Z

zones

clients 17-32

configuration on gatekeeper 17-31

for gatekeepers 9-15

H.320 gateways 17-36

MCU 17-34

prefixes 9-23, 17-33, 17-35, 17-37

subnets 17-37