Cisco Unified Real-Time Monitoring Tool Administration Guide, Release 9.1(1)
Cisco Intercompany Media Engine
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Cisco Intercompany Media Engine

Cisco Intercompany Media Engine

IME Service Monitoring

The IME Service category monitors the following items:

  • Network Activity: Displays the activity on the Cisco Unified Communications Manager that relates to Cisco Intercompany Media Engine. The Network Activity object displays these charts:

    • IME Distributed Cache Health: Displays the health of the IME distributed cache based on the IMEDistributedCacheHealth counter for the IME Server performance object.

    • IME Distributed Node Count: Displays an approximation of the number of nodes in the IME distributed cache, based on the value of the IMEDistributedCacheNodeCount counter for the IME Server performance object. Because each physical Cisco Intercompany Media Engine server contains multiple nodes, the number that displays in the chart does not indicate the number of physical Cisco Intercompany Media Engine servers that participate in the IME distributed cache.

    • Internet BW Received: Displays the amount of bandwidth in Kbits/s that the Cisco IME service uses for incoming Internet traffic and represents the InternetBandwidthRecv counter for the IME Server performance object.

    • Internet BW Send: Displays the amount in Kbits/s that the Cisco IME service uses for outgoing Internet traffic and represents the InternetBandwidthSend counter for the IME Server performance object.

    • IME Distributed Cache Stored Data Records: Displays the number of IME Distributed Cache records that the Cisco Intercompany Media Engine server stores and represents the IMEDistributedCacheStoredData counter for the IME Server performance object.

      To display information about network activity, choose Cisco IME Service > Network Activity.

  • Server Activity: Allows you to monitor the activity on the Cisco Intercompany Media Engine server. The Server Activity object displays these charts:

    • Number of Registered Clients: Displays the current number of clients that connect to the Cisco IME service and represents the value of the ClientsRegistered counter for the IME Server performance object.

    • IME Distributed Cache Quota: Indicates the number of individual DIDs that can be written into the IME Distributed Cache, by Cisco Cisco Unified Communications Managers attached to this IME server. This number is determined by the overall configuration of the IME Distributed Cache, and the IME license installed on the IME server.

    • IME Distributed Cache Quota Used: Indicates the total number of unique DID numbers that have been configured, to be published through enrolled patterns for Intercompany Media Services, by Cisco Cisco Unified Communications Managers currently attached to this IME server.

    • Terminating VCRs: Indicates the total number of IME voice call records that are stored on the Cisco IME server for the terminating side of a call. These records can be used for validation of learned routes.

    • Validations Pending: Displays the number of pending validations on the Cisco IME service as well as the threshold for validations. This chart represents the ValidationsPending counter for the Cisco IME Server performance object.

      To display information about server activity, choose Cisco IME Service > Server Activity.

IME System Performance Monitoring

The IME System Performance monitoring category provides the SDL Queue object that monitors the number of signals in the SDL queue and the number of signals that were processed for a particular signal distribution layer (SDL) queue type. The SDL queue types comprise high, normal, low, and lowest queue. You can monitor the SDL queue for a particular server or for an entire cluster (if applicable).

To display information about the SDL Queue, choose Cisco IME Service > SDL Queue. Select the type from the SDL Queue Type drop-down list box.

Monitor Intercompany Media Services


Tip


The polling rate in each precanned monitoring window remains fixed, and the default value specifies 30 seconds. If the collecting rate for the AMC (Alert Manager and Collector) service parameter changes, the polling rate in the precanned window also updates. In addition, the local time of the RTMT client application, not the back end server time, provides the basis for the time stamp in each chart.



Tip


To zoom in on the monitor of a predefined object, click and drag the left mouse button over the area of the chart that interests you. Release the left mouse button when you have the selected area. RTMT updates the monitored view. To zoom out and reset the monitor to the initial default view, press the R key.


The Intercompany Media Services monitoring category monitors the following items:

  • Routing: Displays the total number of Cisco Intercompany Media Engine routes that Cisco Unified Communications Manager maintains. This total includes the following routes:

    • Learned routes that represent the phone numbers that the Cisco Intercompany Media Engine client learned and that exist in the Cisco Unified Communications Manager routing tables

    • Unique domains of peer enterprises for which Cisco Intercompany Media Engine routes exist

    • Published routes that represent the number of direct inward dialing numbers (DIDs) that were published successfully to the IME distributed hash table across all Cisco Intercompany Media Engine services

    • Rejected routes that represent the number of learned routes that were rejected because the administrator blocked them.

      These charts represent the following performance counters for the Cisco IME Client performance object: RoutesLearned, DomainsUnique, RoutesPublished, and RoutesRejected.

      To display information about routing, choose CallManager > Cisco IME Client > Routing.

  • Call Activities: Allows you to monitor the total number of Cisco Intercompany Media Engine calls. This total includes the following types of calls:

    • Calls that were attempted (including calls that were accepted, busy, no answer, and failed)

    • Calls that were received

    • Calls that were set up (that is, made by Cisco Unified Communications Manager and accepted by the remote party)

    • Calls that were accepted (that is, received by Cisco Unified Communications Manager and answered by the called party)

    • Calls that completed fallback to the PSTN

    • Calls that did not successfully fall back to the PSTN.

These charts represent the following performance counters for the Cisco IME Client performance object: CallsAttempted, CallAccepted, CallsReceived, CallsSetup, IMESetupsFailed, and FallbackCallsFailed.

To display information on call activities, choose CallManager > Cisco IME Client > Call Activities.