Cisco Unified Real-Time Monitoring Tool Administration Guide, Release 9.1(1)
Performance counters and alerts for Cisco Unity Connection
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Performance counters and alerts for Cisco Unity Connection

Contents

Performance counters and alerts for Cisco Unity Connection

CUC Data Store

The CUC Data Store object provides information about registered database usage by Cisco Unity Connection. The following table contains information about CUC Data Store counters.

Table 1 CUC Data Store

Counters

Counter Descriptions

Allocated Memory [kb]

Amount of database server virtual-address space [in kilobytes].

Database Connections

Total number of connections to the database server.

Disk Free (kb)

Amount of free disk space (in kilobytes).

Disk Reads

Total number of disk read operations for all data chunks (rows) in the last 30 seconds.

Disk Reads/second

Number of read operations from the disk per second.

Disk Writes

Number of write operations to the disk in the last 30 seconds.

Disk Writes/second

Number of write operations to the disk per second.

Shared Memory [kb]

Amount of database server shared memory used [in kilobytes].

CUC Data Store: Databases

The CUC Data: Databases object provides information about the databases that Cisco Unity Connection uses.

Table 2 CUC Data Store: Databases

Counters

Counter Descriptions

Disk Free/chunk [kb]

The amount of free space available [in kilobytes] in the selected data chunk.

Disk Reads/chunk

Number of read operations for the selected data chunk.

Disk Writes/chunk

Number of write operations for the selected data chunk.

CUC Digital Notifications

The CUC Digital Notifications object provides information about the total number of SMS and SMTP notifications. The following table contains information about CUC Digital Notification counters.

Table 3 CUC Digital Notifications

Counters

Counter Descriptions

SMS Notifications Failed

The total number of SMS notifications failing to connect.

SMS Notifications Total

The total number of SMS notifications sent to subscribers by Cisco Unity Connection.

SMTP Notifications Total

The total number of SMTP notifications that Cisco Unity Connection sent to subscribers.

CUC Directory Services

The CUC Directory Services object provides information about the performance of the directory services that Cisco Unity Connection uses.

The Directory Search Duration Average [s] counter represents the average time [in seconds] to complete a directory search request for the Cisco Unity Connection server.

CUC Message Store

The CUC Message Store object provides information about the performance of the Cisco Unity Connection message store. The following table contains information about CUC Message Store counters.

Table 4 CUC Message Store

Counters

Counter Descriptions

Bad Mail Total

Total number of messages sent to the Bad Mail folder since the last restart of the MTA server.

Delivery Receipts Total

Total number of delivery receipts since the last restart of the MTA server.

Incoming Recalls

Number of incoming requests to recall local copies of messages initiated by remote senders on other network locations.

Intersite Messages Delivered Per Minute

Number of intersite messages delivered in the last minute.

Intersite Messages Delivered Total

Total number of intersite messages delivered since the last restart of the MTA server.

Intersite Messages Received Per Minute

Number of intersite messages received in the last minute.

Intersite Messages Received Total

Total number of intersite messages received since the last restart of the MTA server.

Intersite Messages Total

Total number of intersite messages that have been delivered and received since the last restart of the MTA server.

Local Recalls

Number of message recalls initiated by local senders on this server.

Message Size Average [kb]

The average size of the MTA at each sample in kilobytes.

Messages Delivered Total

Total number of messages delivered since the last restart of the MTA server.

Messages Received Total

Total number of messages received since the last restart of the MTA server.

Non-delivery Receipts Total

Total number of non-delivery receipts since the last restart of the MTA server.

Number of Items Recalled

Total number of message recalls. This number includes each individual copy of a message that was sent to multiple recipients, so this number could be much larger than the Total Recalls, Local and Remote performance counter.

Queued Messages Current

The number of messages currently queued in the MTA.

Read Receipts Total

Total number of read receipts since the last restart of the MTA server.

Retries Total

Total number of retries since the last restart of the MTA server.

Total dispatch message folder items delivered

Total number of dispatch messages that have been delivered to individual user mailboxes since the MTA started. This number includes a count of each individual copy of a message sent to multiple recipients.

Total dispatch messages accepted

Total number of dispatch messages that have been accepted since the last restart of the MTA server

Total dispatch messages delivered

Total number of dispatch messages that have been delivered since the MTA started. This number includes each message just once, regardless of the number of recipients.

Total dispatch message items rejected

Total number of individual copies of dispatch messages that have been declined since the last restart of the MTA server.

Total dispatch messages removed due to acceptance

Total number of dispatch messages that have been removed from user mailboxes due to the message being accepted by another user since the last restart of the MTA server

Total recalls, local and remote

Total number of message recalls initiated by local and remote senders. This number should be equal to the total of Incoming Recalls and Local Recalls performance counters.

VPIM Message Decode Duration Average [s]

The average time [in seconds] to decode voice messages in MIME format to the original format.

VPIM Message Encode Duration Average [s]

The average time [in seconds] to encode voice messages to MIME format.

VPIM Messages Delivered Per Minute

The number of VPIM messages that the Cisco Unity Connection Messages Store delivered within a minute.

VPIM Messages Delivered Total

The total number of VPIM messages that the Cisco Unity Connection Messages Store delivered.

VPIM Messages Received Per Minute

The number of VPIM messages that the Cisco Unity Connection Messages Store received per minute.

VPIM Messages Received Total

The total number of VPIM messages that the Cisco Unity Connection Messages Store received.

VPIM Messages Total

The total number of VPIM messages that the Cisco Unity Connection Message Store processed.

CUC Message Store: Databases

The CUC Message Store: Databases object provides information about the message store database that Cisco Unity Connection uses.

The Messages Delivered Per Message Store counter represents the total number of messages that were delivered per message store since the last restart of the MTA server.

CUC Personal Call Transfer Rules

The CUC Personal Call Transfer Rules object provides information about the numbers and usage of the personal call transfer rules (PCTR). The following table contains information about CUC Personal Call Transfer Rules counters.

Table 5 CUC Personal Call Transfer Rules

Counters

Counter Descriptions

Applicable Rule Found

Personal call transfer rule (PCTR) call resulted in rule processing, and an applicable transfer rule is found.

Destinations Tried

Number of destinations tried while transfer rules were applied.

PCTR Calls

Calls that are subject to personal call transfer rule (PCTR) processing: user assigned COS is enabled for PCTR, user is a Cisco Unified Communications Manager user, user has not disabled PCTR.

Rules Evaluated

Number of rules that are evaluated during rule processing in a personal call transfer rule (PCTR) call.

Subscriber Reached

Number of times that a subscriber was reached while transfer rules were applied.

Transfer Failed

Number of times that Cisco Unity Connection fails to transfer a call to a destination while personal call transfer rules were applied. Transfer failures include all conditions except when the called destination is connected, busy, or RNA or times out. A caller hanging up during a transfer gets considered a transfer failure.

Voicemail Reached

Number of times that voice mail was reached while transfer rules were applied.

CUC Phone System

The CUC Phone System object provides information about the performance of the phone system integration. The following table contains information about CUC Phone System counters.

Table 6 CUC Phone System

Counters

Counter Descriptions

Call Count Current

The current number of incoming and outgoing calls to the Cisco Unity Connection server.

Call Count Total

The total number of incoming and outgoing calls to the Cisco Unity Connection server.

Call Duration Average [s]

The average duration [in seconds] of incoming and outgoing calls from the Cisco Unity Connection server.

Call Duration Total [s]

The total duration [in seconds] of incoming and outgoing calls from the Cisco Unity Connection server.

Calls Unanswered Total

The total number of unanswered calls on the Cisco Unity Connection server.

Incoming Calls CFB Current

The current number of incoming calls that were received as Call Forward Busy.

Incoming Calls CFB Total

The total number of incoming calls that were received as Call Forward Busy.

Incoming Calls CFNA Current

The current number of incoming calls that were received as Call Forward No Answer.

Incoming Calls CFNA Total

The total number of incoming calls that were received as Call Forward No Answer.

Incoming Calls Current

The current number of incoming calls.

Incoming Calls Direct Current

The current number of incoming calls that were received as direct calls.

Incoming Calls Direct Total

The total number of incoming calls that were received as direct calls.

Incoming Calls Duration Average [s]

The average duration [in seconds] of all incoming calls to the Cisco Unity Connection server.

Incoming Calls Duration Total [s]

The total duration [in seconds] of all incoming calls to the Cisco Unity Connection server.

Incoming Calls No Info Total

The total number of incoming calls without integration information.

Incoming Calls Total

The total number of incoming calls.

Message Notification Duration Average [s]

The average time [in seconds] to complete all message notifications from the Cisco Unity Connection server.

Message Notification Duration Total [s]

The total time [in seconds] to complete all message notifications from the Cisco Unity Connection server.

Message Notifications Failed

The total number of message notifications that failed to connect to a destination number.

Message Notifications Total

The total number of message notifications that Cisco Unity Connection sent to subscribers.

MWI Request Duration Average [ms]

The average duration [in milliseconds] of all MWI requests from the Cisco Unity Connection server.

MWI Request Duration Total [ms]

The total duration [in milliseconds] of all MWI requests from the Cisco Unity Connection server.

MWI Requests Failed Total

The total number of MWI requests that failed to connect to a destination number or complete MWI operation.

MWI Requests Total

The total number of MWI requests that Cisco Unity Connection sent.

Outgoing Calls Duration Average [s]

The average duration [in seconds] of all outgoing calls from the Cisco Unity Connection server.

Outgoing Calls Duration Total [s]

The total duration [in seconds] of all outgoing calls from the Cisco Unity Connection server.

Outgoing Calls Release Transfers Completed

The number of completed release transfers from the Cisco Unity Connection server.

Outgoing Calls Release Transfers Failed

The number of release transfers from the Cisco Unity Connection server that failed to connect to a destination number.

Outgoing Calls Release Transfers Total

The total number of release transfers that were attempted from the Cisco Unity Connection server.

Outgoing Calls Supervised Transfers Completed

The number of completed supervised transfers from the Cisco Unity Connection server.

Outgoing Calls Supervised Transfers Dropped

The number of supervised transfers from the Cisco Unity Connection server that were dropped while in progress.

Outgoing Calls Supervised Transfers Failed

The number of supervised transfers from the Cisco Unity Connection server that failed to connect to a destination number.

Outgoing Calls Supervised Transfers Total

The total number of supervised transfers from the Cisco Unity Connection server.

Outgoing Calls Transfers Total

The total number of release and supervised transfers that Cisco Unity Connection attempted.

Pager Notifications Duration Average [s]

The average time [in seconds] to complete all pager notifications from the Cisco Unity Connection server.

Pager Notifications Duration Total [s]

The total time [in seconds] to complete all pager notifications from the Cisco Unity Connection server.

Pager Notifications Failed

The total number of pager notifications that failed to connect to a destination number.

Pager Notifications Total

The total number of pager notifications that Cisco Unity Connection sent to subscribers.

Port Idle Duration [s]

The total time [in seconds] that any port remains idle between incoming calls to the Cisco Unity Connection server.

Port Idle Duration Average [s]

The average time [in seconds] that any port remains idle between incoming calls to the Cisco Unity Connection server.

Ports Idle Current

The current number of integration ports that are not in use by the Cisco Unity Connection server.

Ports In Use Current

The current number of integration ports that are in use by the Cisco Unity Connection server.

Ports Locked

The current count of the ports that no longer respond or are otherwise unusable by Cisco Unity Connection.

CUC Phone System: Ports

The CUC Phone System: Ports object provides information about the voice messaging ports on Cisco Unity Connection. The following table contains information about CUC Phone System: Ports counters.

Table 7 CUC Phone System: Ports

Counters

Counter Descriptions

Port Calls

The total number of calls that were received on this port since the Cisco Unity Connection server was last restarted. This includes all types of calls: Incoming calls, MWI dialouts, Notification dialouts, TRAP dialouts, and VPIM dialouts.

Port Idle Percent

The distribution percentage of idle ports on the Cisco Unity Connection server.

Port Usage Duration Average [s]

The average time [in seconds] that a port has been actively processing calls.

Port Usage Duration Total [s]

The total time [in seconds] that a port has been actively processing calls.

Port Usage Percent

The distribution percentage of calls into ports on the Cisco Unity Connection server.

CUC Replication

The CUC Replication object provides information about the replication for Cisco Unity Connection redundancy. The following table contains information about CUC Replication counters.

Table 8 CUC Replication

Counters

Counter Descriptions

File Replication Latency [s]

How long file exists before replication starts.

File Replication Latency Max [s]

Maximum file replication latency since the service started.

File Transfer Rate [kbytes/s]

Transfer rate for each replicated file.

Files Replicated Total

Number of files replicated since the service started.

Transfer Rate [bytes/s]

Number of bytes transferred each second.

CUC Replicator: Remote Connection Locations

The CUC Replicator: Remote Connection Locations object provides information about replication with remote Connection locations. The following table contains information about CUC Replicator: Remote Connection Locations counters.

Table 9 CUC Replicator: Remote Connection Locations

Counters

Counter Descriptions

Dependencies Requests Received

The number of replication dependencies requested received from the Connection location.

Dependencies Requests Sent

The number of replication dependencies requests sent to the Connection location.

Message Receive Failures

The number of replication messages from this Connection location that were not received because of failures.

Message Send Failures

The number of replication messages to the Connection location that were not sent because of failures.

Messages Received

The number of replication messages received from the Connection location.

Messages Sent

The number of replication messages sent to the Connection location.

NDR Messages Received

The number of replication NDR messages received from the Connection location.

USN Requests Received

The number of USN request received from the Connection location. This usually indicates that a USN timeout occurred on the remote node.

CUC Sessions: Calendar Access

The CUC Sessions: Calendar Access object provides information about the Cisco Unity Connection calendar integration. The following contains information about CUC Sessions: Calendar Access counters.

Table 10 CUC Sessions: Calendar Access

Counters

Counter Descriptions

Connections To Exchange Failure - Total

Total number of Exchange connection failures.

Connections To MP Failure - Total

Total number of MeetingPlace connection failures.

Exchange Requests - Total

Total number of Exchange calendar requests.

Exchange Response Time [ms] - Current

Current Exchange Response Time in milliseconds.

Meeting Join Request - Total

Total number of requests to join the meeting.

MP Request - Total

Total number of MeetingPlace calendar requests.

MP Response Time [ms] - Current

Current MeetingPlace Response Time in milliseconds.

CUC Sessions: E-mail Access

The CUC Sessions: E-mail Access object provides information about e-mail voice sessions. The following table contains information about CUC Sessions: E-mail Access counters.

Table 11 CUC Sessions: E-Mail Access

Counters

Counter Descriptions

Messages Read - Total

The total number of e-mail messages that were read since the last restart of Cisco Unity Connection.

Session Duration Average [ms]

The average duration [in milliseconds] of all e-mail sessions as measured on a per-call basis.

Session Duration Total [ms]

The total duration [in milliseconds] of all e-mail sessions as measured on a per-call basis.

Sessions - Current

The number of active e-mail voice sessions.

Sessions - Total

The total number of e-mail voice sessions since the last restart of Cisco Unity Connection.

CUC Sessions: IMAP Server

The CUC Sessions: IMAP Server object provides information about the IMAP server. The following table contains information about CUC Sessions: IMAP Server counters.

Table 12 CUC Sessions: IMAP Server

Counters

Counter Descriptions

Commands per minute

The number of IMAP commands per minute.

Connection Length Average [s]

The average duration [in seconds] of the connections to the IMAP server in the previous minute.

Current IDLE Sessions

The number of idle sessions on the IMAP server.

Errors Total

The total number of IMAP errors that the IMAP server returned since the last restart of the IMAP server.

EXAMINE Requests Total

The total number of EXAMINE requests to the IMAP server since the last restart of the IMAP server.

Failed Login Requests Total

The total number of failed LOGIN requests to the IMAP server since the last restart of the IMAP server.

FETCH Requests Total

The total number of FETCH requests to the IMAP server since the last restart of the IMAP server.

Login Requests Total

The total number of LOGIN requests to the IMAP server since the last restart of the IMAP server.

Logout Requests Total

The total number of LOGOUT requests to the IMAP server since the last restart of the IMAP server.

Messages Read Total

The total number of IMAP FETCH commands that have returned the body of the a message since the IMAP was last restarted.

Messages Read/hour

The number of IMAP FETCH commands in the previous hour that returned the body of a message.

Messages/fetch Average

Average number of messages that the IMAP FETCH command returned.

NOOP Requests Total

The total number of NOOP requests to the IMAP server since the last restart of the IMAP server.

Response Time [ms]

The response time [in milliseconds] for IMAP commands.

SEARCH Requests Total

The total number of SEARCH requests to the IMAP server since the last restart of the IMAP server.

Socket Connections Current

The number of active socket connections to the IMAP server.

Socket Connections Total

The total number of socket connections that have been made to the IMAP server since it was last restarted.

STARTTLS Requests Total

The total number of STARTTLS requests to the IMAP server since the last restart of the IMAP server. This counter also increments when clients connect to the IMAP SSL port directly.

STATUS Requests Total

The total number of STATUS requests to the IMAP server since the last restart of the IMAP server.

TLS Connections Current

The number of active Transport Layer Security connections to the IMAP server.

TLS Errors Total

The total number of failed TLS connections to the IMAP server since the last restart of the IMAP server.

Unsolicited Notify Response Time Average [ms]

Average Unsolicited Notify Response Time [in milliseconds] for the IMAP server.

Unsolicited Notify Responses Total

Total number of Unsolicited Notify Responses that the IMAP server made since it was last restarted.

CUC Sessions: RSS

The CUC Sessions: RSS object provides information about RSS sessions. The following table contains information about CUC Sessions: RSS counters.

Table 13 CUC Sessions: RSS

Counters

Counter Descriptions

RSS Messages Offered Total

The total number of RSS messages that were offered for streaming.

RSS Messages Streamed Total

The total number of RSS messages that the Cisco Unity Connection server streamed.

RSS Sessions Current

The current number of RSS sessions.

RSS Sessions Total

The total number of RSS sessions.

CUC Sessions: SMTP Server

The CUC Sessions: SMTP Server object provides information about SMTP server sessions. The following table contains information about CUC Sessions: SMTP Server counters.

Table 14 CUC Sessions: SMTP Server

Counters

Counter Descriptions

Total Delivered Messages

The number of SMTP messages that were delivered since the start of the system.

Total Messages

The number of SMTP messages delivered or received since the start of the system.

Total Received Messages

The number of SMTP messages that were received since the start of the system.

CUC Sessions: SpeechView Processor

The CUC Sessions: SpeechView Processor object provides information about <blah>. The following table contains information about CUC Sessions: TRaP counters.

Table 15 CUC Sessions: SpeechView Processor

Counters

Counter Descriptions

Average wait time

The average time it takes to receive successful transcriptions from the external service

Total failures

The total number of failed transcriptions since the last restart of the SpeechView Processor service.

Total timeouts

The total number transcriptions that timed out since the last restart of the SpeechView Processor service.

Transcribed messages

The total number successful transcriptions since the last restart of the SpeechView Processor service.

CUC Sessions: TRaP

The CUC Sessions: TRaP object provides information about telephone record and playback (TRaP) sessions. The following table contains information about CUC Sessions: TRaP counters.

Table 16 CUC Sessions: TRaP

Counters

Counter Descriptions

Reverse TRaP Session Duration Average [s]

The average duration [in seconds] of all reverse TRaP sessions.

Reverse TRaP Session Duration Total [s]

The total duration [in seconds] of all reverse TRaP sessions.

Reverse TRaP Sessions Current

The current number of active reverse TRaP sessions.

Reverse TRaP Sessions Total

The total number of reverse TRaP sessions since the last start of Cisco Unity Connection.

TRaP Session Duration Average [s]

The average duration [in seconds] of all TRaP sessions.

TRaP Session Duration Total [s]

The total duration [in seconds] of all TRaP sessions.

TRaP Sessions Current

The current number of active TRaP sessions.

TRaP Sessions Total

The total number of TRaP sessions since the last start of Cisco Unity Connection.

CUC Sessions: TTS

The CUC Sessions: TTS object provides information about text-to-speech (TTS) sessions. The following table contains information about CUC Sessions: TTS counters.

Table 17 CUC Sessions: TTS

Counters

Counter Descriptions

Session Duration Average [s]

The average duration [in seconds] of all TTS sessions.

Session Duration Total [s]

The total duration [in seconds] of all TTS sessions.

Sessions Current

The current number of active TTS voice sessions.

Sessions Total

The total number of TTS voice sessions since the last start of Cisco Unity Connection.

CUC Sessions: Unified Client

The CUC Sessions: Unified Client object provides information about the Unified Client for Cisco Unity Connection.

The Connections Total counter represents the total number of Unified Client IMAP requests.

CUC Sessions: Voice

The CUC Sessions: Voice object provides information about voice sessions. The following table contains information on CUC Sessions: Voice counters.

Table 18 CUC Sessions: Voice

Counters

Counter Descriptions

Delay - Directory Search [ms]

The delay [in milliseconds] that a caller experienced when the caller attempted to search through the directory. This counter measures the time between the entered search criteria and the return results.

Delay - Opening Greeting [ms]

The delay [in milliseconds] that a caller experienced before any audio was received. This counter measures the time between the system receiving a call and the time audio begins streaming to the caller.

Delay - Subscriber Delete Message [ms]

The delay [in milliseconds] that a Cisco Unity Connection subscriber experienced when the subscriber attempted to delete a message. This counter measures the time between the last delete message prompt and the confirmation of the deletion.

Delay - Subscriber Logon [ms]

The delay [in milliseconds] that a Cisco Unity Connection subscriber experienced due to authentication.

Delay - Subscriber Message Count [ms]

The delay [in milliseconds] that a Cisco Unity Connection subscriber experienced during message counting in the subscriber message box.

Delay - Subscriber Message Header [ms]

The delay [in milliseconds] that a caller experienced while Cisco Unity Connection is gathering message header information.

Failsafes Total

The total number of times that the failsafe conversation has been played.

G.711a Sessions Current

The current number of active G.711 (a-law) voice sessions.

G.711a Sessions Total

The total number of active G.711 (a-law) voice sessions since the last restart of Cisco Unity Connection.

G.711u Sessions Current

The current number of active G.711 (u-law) voice sessions.

G.711u Sessions Total

The total number of active G.711 (u-law) voice sessions since the last restart of Cisco Unity Connection.

G.722 Sessions Current

The current number of active G.722 voice sessions.

G.722 Sessions Total

The total number of active G.722 voice sessions since the last restart of Cisco Unity Connection.

G.729 Sessions Current

The current number of active G.729 voice sessions.

G.729 Sessions Total

The total number of active G.729 voice sessions since the last restart of Cisco Unity Connection.

iLBC Sessions Current

The current number of active iLBC voice sessions.

iLBC Sessions Total

The total number of active iLBC voice sessions since the last restart of Cisco Unity Connection.

Meeting search delay delay [ms]

The delay [in milliseconds] that a Cisco Unity Connection subscriber experienced due to looking up meetings.

Messages Deleted

The total number of voice messages that were deleted through the TUI from the time Cisco Unity Connection was last restarted.

Messages Forwarded

The total number of voice messages that were forwarded through the TUI from the time Cisco Unity Connection was last restarted.

Messages Read

The total number of voice messages that were read through the TUI from the time Cisco Unity Connection was last restarted.

Messages Replied

The total number of voice messages that received replies through the TUI from the time Cisco Unity Connection was last restarted.

Messages Sent

The total number of voice messages that were sent through the TUI from the time Cisco Unity Connection was last restarted.

MRCP Define Grammar Delay [ms]

The delay [in milliseconds] between an MRCP define-grammar request and its response.

MRCP Define Grammar Delay Average [ms]

The average delay [in milliseconds] between an MRCP define-grammar request and its response.

MRCP Define Grammar Delay Max [ms]

The maximum delay [in milliseconds] between an MRCP define-grammar request and its response.

MRCP Delay [ms]

The delay [in milliseconds] between an MRCP request and its response.

MRCP Delay Average [ms]

The average delay [in milliseconds] between an MRCP request and its response.

MRCP Delay Max [ms]

The maximum delay [in milliseconds] between an MRCP request and its response.

Sessions Current

The current number of all active voice sessions for any codec.

Sessions Total

The total number of voice sessions for any codec - G.711 mu-law and G.729 - since the last restart of Cisco Unity Connection.

Subscriber Lookup Delay [ms]

The delay [in milliseconds] that a Cisco Unity Connection subscriber experienced due to finding and loading a subscriber by DTMF ID.

CUC Sessions: VUI

The CUC Sessions: VUI object provides information about the voice user interface (VUI). The following table contains information on CUC Sessions: VUI counters.

Table 19 CUC Sessions: VUI

Counter

Counter Descriptions

Delay - Subscriber Message Access [ms]

The delay [in milliseconds] that a user when experienced when the user attempted to access a message. This counter measures the time between the voice command of intending to listen to a message and the actual playback of the message.

Matches Total

The total number of matches in the VUI conversation.

Messages Read

The total number of messages that were read through the VUI from the time that Cisco Unity Connection was last restarted.

No-matches Total

The total number of no-matches in the VUI conversation.

Session Duration Average/call [s]

The average duration [in seconds] of a VUI session as measured on a per-call basis.

Session Duration Total [s]

The duration [in seconds] of all VUI sessions.

Sessions Current

The current number of active VUI sessions for any codec.

Sessions Total

The total number of VUI and voice sessions for any codec.

CUC Sessions: Web

The CUC Sessions: Web object provides information about the Cisco Personal Communications Assistant (Cisco PCA) and Cisco Unity Connection Administration sessions. The following table contains information on CUC Sessions: Web counters.

Table 20 CUC Sessions: Web

Counters

Counter Descriptions

CPCA Authentication Delay Max [s]

The maximum delay [in seconds] in authentication to a user Inbox or Assistant.

CPCA Failed Authentications Total

The number of failed authentications.

CPCA Pages Served Total

The total number of CPCA pages that the Cisco Unity Connection server served.

CPCA Requests In Queue Current

The number of requests in CPCA queue waiting to be processed.

CPCA Server Busy Pages Total

The total number of server busy pages that the Cisco Unity Connection server returned.

CPCA Sessions Current

The current number of CPCA sessions.

CPCA Sessions Total

The total number of CPCA sessions.

CUCA Authentication Delay Max [s]

The maximum delay [in seconds] in authentication to the System Administrator window.

CUCA Response Time Max [ms]

The maximum time [in milliseconds] for the Tomcat server to respond to any given request.

CUC Sessions: Web E-mail Access

The CUC Sessions: Web E-mail Access object provides information about web e-mail access sessions (IMAP). The following table contains information about CUC Sessions: Web E-mail Access counters.

Table 21 CUC Sessions: Web E-mail Access

Counters

Counter Descriptions

Messages Read - Total

The total number of e-mail messages that were read since the last restart of Cisco Unity Connection.

Session Duration Average [ms]

The average duration [in milliseconds] of all e-mail sessions as measured on a per-call basis.

Session Duration Total [ms]

The total duration [in milliseconds] of all e-mail sessions as measured on a per-call basis.

Sessions - Current

The number of active e-mail voice sessions.

Sessions - Total

The total number of e-mail voice sessions since the last restart of Cisco Unity Connection.

Where to find more information about Cisco Unity Connection performance objects and counters

NoConnectionToPeer

( Cisco Unity Connection cluster configuration only) This alert is generated when the servers of a Cisco Unity Connection cluster cannot communicate with each other (for example, when the network connection is lost).


Note


Cisco Business Edition 5000 does not support a Cisco Unity Connection cluster and this alert.


Default Configuration

Table 22 Default Configuration for the NoConnectionToPeer RTMT Alert

Value

Default Configuration

Enable Alert

Selected

Severity

Critical

Enable/Disable this alert on following server(s)

Enabled

Threshold

Trigger alert when following condition met:

NoConnectionToPeer event generated

Duration

Trigger alert immediately

Frequency

Trigger alert on every poll

Schedule

24 hours daily

Enable Email

Selected

Trigger Alert Action

Default

AutoFailoverSucceeded

( Cisco Unity Connection cluster configuration only) This alert is generated in the following conditions:

  • When the server with the Secondary status automatically changes its status to Primary (for example, when a critical failure occurs on the server with the Primary status) and assumes responsibility for handling the voice messaging functions and database for the cluster. This alert signals that the following events occurred:
    • The server that originally had the Primary status experienced a serious failure.
    • The server that originally had the Secondary status now has the Primary status and is handling all calls successfully.
  • When the server that stopped functioning (described above) is brought back online and the server status automatically changes so that both servers resume sharing responsibility for handling the voice messaging functions and replication.

Note


Cisco Business Edition 5000 does not support a Cisco Unity Connection cluster and this alert.


Default Configuration

Table 23 Default Configuration for the AutoFailoverSucceeded RTMT Alert

Value

Default Configuration

Enable Alert

Selected

Severity

Informational

Enable/Disable this alert on following server(s)

Enabled

Threshold

Trigger alert when following condition met:

AutoFailoverSucceeded event generated

Duration

Trigger alert immediately

Frequency

Trigger alert on every poll

Schedule

24 hours daily

Enable Email

Selected

Trigger Alert Action

Default

AutoFailoverFailed

( Cisco Unity Connection cluster configuration only) This alert is generated in the following conditions:

  • When the server with the Secondary status attempts to automatically change its status to Primary (for example, when a critical failure occurs on the server with the Primary status), but the automatic server status change fails so that the server with the Secondary status keeps the Secondary status.
  • When a server that has stopped functioning (for example, a critical failure occurred) is not brought back online. Only one server in the cluster is functioning.

Note


Cisco Business Edition 5000 does not support a Cisco Unity Connection cluster and this alert.


Default Configuration

Table 24 Default Configuration for the AutoFailoverFailed RTMT Alert

Value

Default Configuration

Enable Alert

Selected

Severity

Error

Enable/Disable this alert on following server(s)

Enabled

Threshold

Trigger alert when following condition met:

AutoFailoverFailed event generated

Duration

Trigger alert immediately

Frequency

Trigger alert on every poll

Schedule

24 hours daily

Enable Email

Selected

Trigger Alert Action

Default

AutoFailbackSucceeded

( Cisco Unity Connection cluster configuration only) This alert is generated when the problem that caused the server with the Primary status to stop functioning (causing the server with the Secondary status to change its status to Primary) is resolved and both servers are again online. Then, the servers automatically change status so that the server that had stopped functioning has the Primary status and the other server has the Secondary status.


Note


Cisco Business Edition 5000 does not support a Cisco Unity Connection cluster and this alert.


Default Configuration

Table 25 Default Configuration for the AutoFailbackSucceeded RTMT Alert

Value

Default Configuration

Enable Alert

Selected

Severity

Informational

Enable/Disable this alert on following server(s)

Enabled

Threshold

Trigger alert when following condition met:

AutoFailbackSucceeded event generated

Duration

Trigger alert immediately

Frequency

Trigger alert on every poll

Schedule

24 hours daily

Enable Email

Selected

Trigger Alert Action

Default

AutoFailbackFailed

( Cisco Unity Connection cluster configuration only) This alert occurs when the Publisher server is not online and the server with the Primary status fails to automatically change status.


Note


Cisco Business Edition 5000 does not support a Cisco Unity Connection cluster and this alert.


Default Configuration

Table 26 Default Configuration for the AutoFailbackFailed RTMT Alert

Value

Default Configuration

Enable Alert

Selected

Severity

Error

Enable/Disable this alert on following server(s)

Enabled

Threshold

Trigger alert when following condition met:

AutoFailbackFailed event generated

Duration

Trigger alert immediately

Frequency

Trigger alert on every poll

Schedule

24 hours daily

Enable Email

Selected

Trigger Alert Action

Default

SbrFailed (Split Brain Resolution Failed)

When a Cisco Unity Connection cluster is configured, if two servers cannot communicate with each other, they will both have the Primary status at the same time (a "split brain" condition), handle voice messaging functions, save messages to their own message stores, but not perform any replication. Users can retrieve their messages, but only one server knows that these messages have been retrieved.

When both servers are able to communicate with each other, they resolve this split brain condition by determining the correct contents and state of each user mailbox:

  • Whether new messages that have been received.
  • Whether MWIs for new messages have already been sent.
  • Which messages have been listened to.
  • Which messages have been deleted.

If the resolution of the split brain condition fails, this alert occurs.


Note


Cisco Business Edition 5000 does not support a Cisco Unity Connection cluster and this alert.


Default Configuration

Table 27 Default Configuration for the SbrFailed RTMT Alert

Value

Default Configuration

Enable Alert

Selected

Severity

Informational

Threshold

Trigger alert when following condition met:

SbrFailed event generated

Duration

Trigger alert immediately

Frequency

Trigger alert on every poll

Schedule

24 hours daily

Enable Email

Selected

Trigger Alert Action

Default

DiskConsumptionCloseToCapacityThreshold

This alert is generated when the hard disk usage on the Cisco Unity Connection server reaches ten percent below the percentage limit that the System Settings > Advanced > Disk Capacity window in Cisco Unity Connection Administration specifies. For example, with a capacity threshold limit of 95 percent, the alert gets triggered when usage reaches at least 85 percent.

Default Configuration

Table 28 Default Configuration for the DiskConsumptionCloseToCapacityThreshold RTMT Alert

Value

Default Configuration

Enable Alert

Selected

Severity

Error

Enable/Disable this alert on following server(s)

Enabled

Threshold

Trigger alert when following condition met:

DiskConsumptionCloseToCapacityThreshold event generated

Duration

Trigger alert immediately

Frequency

Trigger alert on every poll

Schedule

24 hours daily

Enable Email

Selected

Trigger Alert Action

Default

DiskConsumptionExceedsCapacityThreshold

This alert is generated when the hard disk usage on the Cisco Unity Connection server meets or exceeds the percentage limit that the System Settings > Advanced > Disk Capacity window in Cisco Unity Connection Administration specifies.

Default Configuration

Table 29 Default Configuration for the DiskConsumptionExceedsCapacityThresholdRTMT Alert

Value

Default Configuration

Enable Alert

Selected

Severity

Error

Enable/Disable this alert on following server(s)

Enabled

Threshold

Trigger alert when following condition met:

DiskConsumptionExceedsCapacityThreshold event generated

Duration

Trigger alert immediately

Frequency

Trigger alert on every poll

Schedule

24 hours daily

Enable Email

Selected

Trigger Alert Action

Default

LicenseExpirationWarning

Cisco Unity Connection licenses several features, including users and ports. The system enforces these licenses. If a customer uses a time-limited license to sample a feature, this license includes an expiration date. Before the license expiration date is reached, the system sends a message, and this alert occurs. The log indicates how many days remain until the license expires.

Default Configuration

Table 30 Default Configuration for the LicenseExpirationWarning RTMT Alert

Value

Default Configuration

Enable Alert

Selected

Severity

Critical

Enable/Disable this alert on following server(s)

Enabled

Threshold

Trigger alert when following condition met:

LicenseExpirationWarning event generated

Duration

Trigger alert immediately

Frequency

Trigger alert on every poll

Schedule

24 hours daily

Enable Email

Selected

Trigger Alert Action

Default

LicenseExpired

Cisco Unity Connection licenses several features, including users and ports. The system enforces these licenses. If a customer uses a time-limited license to sample a feature, this license includes an expiration date. When the license expiration date is reached, the license becomes invalid, and this alert occurs.

Default Configuration

Table 31 Default Configuration for the LicenseExpired RTMT Alert

Value

Default Configuration

Enable Alert

Selected

Severity

Informational

Enable/Disable this alert on following server(s)

Enabled

Threshold

Trigger alert when following condition met:

LicenseExpired event generated

Duration

Trigger alert immediately

Frequency

Trigger alert on every poll

Schedule

24 hours daily

Enable Email

Selected

Trigger Alert Action

Default