Cisco Unified Reporting Administration Guide, Release 9.1(1)
Access Unified Reporting
Downloads: This chapterpdf (PDF - 441.0KB) The complete bookPDF (PDF - 938.0KB) | Feedback

Access Unified Reporting

Access Unified Reporting

This chapter provides information to help you access Cisco Unified Reporting.

Prerequisites

Make sure that prerequisites are met before you access Cisco Unified Reporting.

System requirements

Cisco Tomcat service

Cisco Unified Reporting runs as an application on the Cisco Tomcat service, which activates when you install Unified CM and the IM and Presence Service. Ensure that these products are running on all servers in the cluster.

HTTPS

The report subsystem gathers information from other servers by using an RPC mechanism via HTTPS. Ensure the HTTPS port is open and the Cisco Tomcat service is running on the server to successfully generate a report.

To enable HTTPS, you must download a certificate that identifies the server during the connection process. You can accept the server certificate for the current session only, or you can download the certificate to a trust folder (file) to secure the current session and future sessions with that server. The trust folder stores the certificates for all your trusted sites. For more information about HTTPS, see the "Introduction" chapter in the Cisco Unified Communications Manager Administration Guide.

To access the application, you access the Administration interface in a browser window. Cisco Unified Reporting uses HTTPS to establish a secure connection to the browser.

Web browsers

Cisco Unified Reporting for Unified CM supports the following operating system browsers:

  • Microsoft Internet Explorer (IE) 7 when running on Microsoft Windows XP SP3
  • Microsoft Internet Explorer (IE) 8 when running on Microsoft Windows XP SP3 or Microsoft Vista SP2
  • Firefox 3.x when running on Microsoft Windows XP SP3, Microsoft Vista SP2 or Apple Mac OS X
  • Safari 4.x when running on Apple Mac OS X

For the IM and Presence Service, use Microsoft Internet Explorer version 6.0 or a later release, or Mozilla Firefox version 3.0 or a later release to access the Cisco Unified IM and Presence Reporting interface. Other browsers are not supported.

Required access permissions

The Cisco Unified Reporting application uses the Cisco Tomcat service to authenticate users before allowing access to the web application. Only authorized users can access the Cisco Unified Reporting application. For Unified CM, by default, only administrator users in the Standard CCM Super Users group can access Cisco Unified Reporting to view and create reports. For IM and Presence Service, users in the Standard CUReporting group can access Cisco Unified Reporting.

As an authorized user, you can use the Cisco Unified Reporting user interface to view reports, generate new reports, or download reports.


Note


For Unified CM, administrator users in the Standard CCM Super Users group can access administrative applications in the Unified CM Administration navigation menu, including Cisco Unified Reporting, with a single sign-on to one of the applications.


Sign in from administration interface

Perform this procedure to sign in to Cisco Unified Reporting from the Administration interface.

Before You Begin

Ensure that you are authorized to access the Cisco Unified Reporting application.

Procedure
    Step 1   For Unified CM, select Cisco Unified Reporting from the navigation menu in the administration interface.
    Step 2   For the IM and Presence Service, select Cisco Unified IM and Presence Reporting from the navigation menu in the IM and Presence Service Administration interface.

    Related Information

    UI components

    The following figure shows the UI components for Cisco Unified Reporting.

    Figure 1. UI Components



    1. Upload, Download, Generate icons
    2. Report List
    3. Report Details

    Note


    The report categories, available reports, and report data vary, depending on release.