Cisco Unified CDR Analysis and Reporting Administration Guide, Release 9.1(1)
CDR error system reports
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CDR error system reports

CDR error system reports

CAR provides reporting capabilities for three levels of users:

  • Administrators - Generate system reports to help with load balancing, system performance, and troubleshooting.
  • Managers - Generate reports for users, departments, and QoS to help with call monitoring for budgeting or security purposes and for determining the voice quality of the calls.
  • Individual users - Generate a billing report for calls by each user.

Note


Depending on your job function, you may not have access to every report that is described in this chapter.


Generate CDR error reports

Only CAR administrators generate the CDR Error report. The report provides statistics for the number of error records in the CAR Billing Error (tbl_billing_error) table for a particular time period.

In order to determine why the error records failed the CDR Load, you must review the information in the tbl_error_id_map table.

The following table lists the CDR error codes and the definition of the error.

Table 1 CDR Error Codes

Error Code

Definition

CDRs

31101

CDR globalCallID_callManagerId <= 0

31102

CDR globalCallID_callId <= 0

31103

CDR origLegCallIdentifier <= 0

31105

CDR dateTimeOrigination <= 0

31108

CDR destLegIdentifier <= 0

31110

CDR dateTimeConnect <= 0

31111

CDR dateTimeDisconnect <= 0

31119

CDR originalCalledPartyNumber is empty

31120

CDR finalCalledPartyNumber is empty

31122

CDR duration < 0

31137

CDR LDAP error while retrieving UserID or ManagerID

31139

CDR callingPartyNumber is empty

31147

CDR origDeviceName is empty

31148

CDR destDeviceName is empty

31151

CDR origCallTerminationOnBehalfOf < 0

31152

CDR destCallTerminationOnBehalfOf < 0

31153

CDR lastRedirectRedirectOnBehalfOf < 0

31155

CDR destConversationId < 0

31156

CDR globalCallId_ClusterID is empty

Orig CMR

31123

Orig CMR globalCallID_callManagerId <= 0

31124

Orig CMR globalCallID_callId <= 0

31125

Orig CMR numberPacketsSent < 0

31126

Orig CMR numberPacketsReceived < 0

31127

Orig CMR jitter < 0

31129

Orig CMR callIdentifier <= 0

31149

Orig CMR deviceName is empty

31157

Orig CMR globalCallId_ClusterID is empty

Dest CMR

31140

Dest CMR globalCallID_callManagerId <= 0

31141

Dest CMR globalCallID_callId <= 0

31142

Dest CMR numberPacketsSent < 0

31143

Dest CMR numberPacketsReceived < 0

31144

Dest CMR jitter < 0

31145

Dest CMR callIdentifier <= 0

31150

Dest CMR deviceName is empty

31158

Dest CMR globalCallId_ClusterID is empty

This section describes how to generate, view, or mail information about the CDR Error report.

Procedure
    Step 1   Choose System Reports > CDR Error.

    The CDR Error window displays.

    Step 2   Choose the date range of the period for which you want to generate the report.
    Step 3   If you want the report in CSV format, choose CSV (comma separated value) in the Report Format area. If you want the report in PDF format, choose PDF (portable document format) in the Report Format area.
    Step 4   Click the View Report button.

    The report displays.

    Step 5   If you want to mail the report, click the Send Report button. To send the report, perform the procedure that is described in the Mail reports.

    Related References

    Additional documentation

    • Cisco Unified Communications Operating System Administration Guide
    • Cisco Unified Serviceability Administration Guide
    • Cisco Unified Communications Manager Call Detail Records Administration Guide