Cisco Unified CDR Analysis and Reporting Administration Guide, Release 9.1(1)
Precedence call summary system reports
Downloads: This chapterpdf (PDF - 232.0KB) The complete bookPDF (PDF - 6.91MB) | Feedback

Precedence call summary system reports

Precedence call summary system reports

CAR provides reporting capabilities for three levels of users:

  • Administrators - Generate system reports to help with load balancing, system performance, and troubleshooting.
  • Managers - Generate reports for users, departments, and QoS to help with call monitoring for budgeting or security purposes and for determining the voice quality of the calls.
  • Individual users - Generate a billing report for calls by each user.

Note


Depending on your job function, you may not have access to every report that is described in this chapter.


Generate precedence call summary reports

Only CAR administrators generate the Call Summary by Precedence report. The report displays the Call Summary for the precedence values that you choose by Hour of Day, Day of Week, or Day of Month.

This section describes how to generate, view, or mail a Call Summary by Precedence report.

Procedure
    Step 1   Choose System Reports > Precedence Call Summary.

    The Call Summary by Precedence window displays.

    Step 2   In the Generate Reports field, choose a time as described in the following table.
    Table 1 Generate Report Fields

    Parameter

    Description

    Hour of Day

    Displays the average number of calls in the system for the chosen phone numbers for the date range that was chosen for hour of day.

    Note   

    Ensure that the date and time range does not exceed one month.

    Day of Week

    Displays the average number of calls in the system for the chosen phone numbers for the date range that was chosen for day of week.

    Note   

    Ensure that the date and time range does not exceed one month.

    Day of Month

    Displays the average number of calls in the system for the chosen phone numbers for the date range that was chosen for day of month.

    Note   

    Ensure that the date and time range does not exceed one month.

    Step 3   In the Select Precedence Levels field, check a precedence level that you want in the report or click Select All to check all precedence levels.
    Table 2 Call Precedence Levels

    Voice Quality

    Description

    Flash Override

    Highest precedence setting for MLPP calls.

    Flash

    Second highest precedence setting for MLPP calls.

    Immediate

    Third highest precedence setting for MLPP calls.

    Priority

    Forth highest precedence setting for MLPP calls.

    Routine

    Lowest precedence setting for MLPP calls.

    Note   

    To uncheck the precedence level check boxes, click Clear All.

    Step 4   In the From Date drop-down list boxes, choose the month, day, and year from which you want precedence summary information.
    Step 5   In the To Date drop-down list boxes, choose the month, day, and year for which you want precedence summary information.
    Step 6   If you want the report in CSV format, choose CSV (comma separated value) in the Report Format area. If you want the report in PDF format, choose PDF (portable document format) in the Report Format area.
    Step 7   To view the report, click View Report.

    The report displays.

    Step 8   To mail the report to an e-mail recipient, see the Mail reports.

    Related References

    Additional documentation

    • Cisco Unified Communications Operating System Administration Guide
    • Cisco Unified Serviceability Administration Guide
    • Cisco Unified Communications Manager Call Detail Records Administration Guide