Cisco Unified Serviceability Administration Guide, Release 9.1(1)
Preface
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Preface

Preface

Purpose

The Cisco Unified Serviceability Administration Guide provides descriptions and procedures for configuring alarms, traces, SNMP, and so on, through Cisco Unified Serviceability for the following:
  • Cisco Unified Communications Manager
  • Cisco Unified Communications Manager Business Edition 5000
  • IM and Presence service on Cisco Unified Communications Manager
  • Cisco Unity Connection

Use this guide with the documentation for your configuration.

Cisco Unified Communications Manager

Cisco Unified Real-Time Monitoring Tool Administration Guide, Cisco Unified Communications Manager CDR Analysis and Reporting Administration Guide, and Cisco Unified Communications Manager Call Detail Records Administration Guide.

Cisco Unified Communications Manager Business Edition 5000

Cisco Unified Real-Time Monitoring Tool Administration Guide, Cisco Unified Communications Manager CDR Analysis and Reporting Administration Guide, Cisco Unified Communications Manager Call Detail Records Administration Guide, and Cisco Unity Connection Serviceability Administration Guide

IM and Presence service on Cisco Unified Communications Manager

Cisco Unified Real-Time Monitoring Tool Administration Guide

Cisco Unity Connection

Cisco Unity Connection Serviceability Administration Guide, and Cisco Unified Real-Time Monitoring Tool Administration Guide.

These documents provide the following information:

  • Cisco Unified Communications Manager CDR Analysis and Reporting Administration Guide - This document describes how to configure and use Cisco Unified Communications Manager CDR Analysis and Reporting (CAR), a tool that is used to create user, system, device, and billing reports.
  • Cisco Unified Communications Manager Call Detail Records Administration Guide - This document includes Call Detail Record (CDR) definitions.
  • Cisco Unified Real-Time Monitoring Tool Administration Guide - This document describes how to use RTMT, a tool that allows you to monitor many aspects of the system (critical services, alerts, performance counters, and so on).
  • Cisco Unity Connection Serviceability Administration Guide - This document provides descriptions and procedures for using alarms, traces, clusters, reports, and so on, through Cisco Unity Connection Serviceability.

Tip


For Cisco Unity Connection, you must perform serviceability-related tasks in both Cisco Unified Serviceability and Cisco Unity Connection Serviceability; for example, you may need to start and stop services, view alarms, and configure traces in both applications to troubleshoot a problem.

Cisco Unified Serviceability supports the functionality that is described in the Cisco Unified Serviceability Administration Guide; for tasks that are specific to Cisco Unity Connection Serviceability, refer to the Cisco Unity Connection Serviceability Administration Guide.


Audience

The Cisco Unified Serviceability Administration Guide assists administrators that configure, troubleshoot, and support Cisco Unified Communications Manager, Cisco Unified Communications Manager Business Edition 5000, or Cisco Unity Connection. This guide requires knowledge of telephony and IP networking technology.

Organization

The following table shows the organization for this guide:

Table 1 Organization of Cisco Unified Serviceability Administration Guide

Part

Description

Part 1

"Cisco Unified Serviceability for Cisco Unified CM"

Provides information about Cisco Unified Serviceability for Unified CM and configuration procedures.
  • Cisco Unified Serviceability — Overview of Cisco Unified Serviceability, including browser support and information on how to access and use the GUI.
  • Cisco Unified CM Alarms — Overview of Cisco Unified Serviceability alarms and alarm definitions, procedures for configuring alarms in Cisco Unified Serviceability, and for searching and editing Cisco Unified Serviceability alarm definitions.
  • Cisco Unified CM Trace — Overview of trace parameter configuration in Cisco Unified Serviceability, and an overview of trace collection in the Cisco Unified Real-Time Monitoring Tool. Provides procedures for configuring trace parameters for Cisco Unified Serviceability network and feature services, and for configuring the troubleshooting trace settings for services in Cisco Unified Serviceability.
  • Cisco Unified CM Tools — Description of each network and feature service that displays in Cisco Unified Serviceability; provides procedures and recommendations for activating, deactivating, starting, and stopping Cisco Unified Serviceability feature and network services. Provides an overview on the reports that are generated by the Cisco Serviceability Reporter service; provides procedures for viewing reports that are generated by the Cisco Serviceability Reporter service.
    • Unified CM and Unified CM BE only: Provides information on using the CDR Management Configuration window to set the amount of disk space to allocate call detail record (CDR) and call management record (CMR) files, configure the number of days to preserve files before deletion, and configure billing application server destinations for CDRs.
  • Cisco Unified CM SNMP — Overview of Cisco Unified Communications Manager support of SNMP versions 1, 2c, and 3, and configuration procedures.
  • Cisco Unified CM Call Home — Overview of the Cisco Unified Communications Manager Call Home service and describes how to configure the Cisco Unified CM Call Home feature.

Part 2

"Cisco Unified IM and Presence serviceability"

Provides information about Cisco Unified Serviceability for IM and Presence, and configuration procedures.

  • Introduction—Highlights the functionality provided by Cisco Unified Serviceability for IM and Presence, including how to access the interface and use the associated features.
  • Alarm definitions and user-defined descriptions—Provides instructions on how to configure and update alarms as well as view alarm definitions and add user-defined descriptions. Descriptions for system alarms are also provided.
  • Trace setup—Details trace parameter configuration and troubleshooting information.
  • Feature and network services—Provides an overview of supported feature and network services along with detailed information about the reports that can be generated and how to access them.
  • Services setup and viewing services—Provides configuration information about how to turn feature services on and off and how to start, stop, and restart those services.
  • Simple Network Management Protocol—Provides an overview of Simple Network Management Protocol (SNMP) basics and the different SNMP-associated settings.
  • SNMP V1/V2c setup—Defines community strings and how you can add, modify, and delete strings via the SNMP String Configuration window. Information about configuring, finding, and deleting notification destinations for SNMP V1/V2c is also provided.
  • SNMP V3 setup—Provides configuration information about SNMP users. Information about configuring, finding, and deleting notification destinations for SNMP V3 is also provided.
  • MIB2 system group—Provides system contact and location object configuration information for the MIB2 system group.
  • Trace field descriptions—Provides a list of services for which trace can be activated and associated field names and descriptions.

Related documentation

Conventions

This document uses the following conventions:

Convention

Description

boldface font

Commands and keywords are in boldface.

italic font

Arguments for which you supply values are in italics.

[   ]

Elements in square brackets are optional.

{ x | y | z }

Alternative keywords are grouped in braces and separated by vertical bars.

[ x | y | z ]

Optional alternative keywords are grouped in brackets and separated by vertical bars.

string

A nonquoted set of characters. Do not use quotation marks around the string or the string will include the quotation marks.

screen font

Terminal sessions and information the system displays are in screen font.

boldface screen font

Information you must enter is in boldface screen font.

italic screen font

Arguments for which you supply values are in italic screen font.

^

The symbol ^ represents the key labeled Control—for example, the key combination ^D in a screen display means hold down the Control key while you press the D key.

<   >

Nonprinting characters, such as passwords, are in angle brackets.

Notes use the following conventions:


Note


Means reader take note. Notes contain helpful suggestions or references to material not covered in the publication.


Timesavers use the following conventions:


Timesaver


Means the described action saves time. You can save time by performing the action described in the paragraph.


Tips use the following conventions:


Tip


Means the information contains useful tips.


Cautions use the following conventions:


Caution


Means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data.


Warnings use the following conventions:


Warning


This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, you must be aware of the hazards involved with electrical circuitry and familiar with standard practices for preventing accidents.


Support

For information on obtaining documentation, obtaining support, providing documentation feedback, security guidelines, and also recommended aliases and general Cisco documents, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http:/​/​www.cisco.com/​en/​US/​docs/​general/​whatsnew/​whatsnew.html

Cryptographic features

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Further information regarding U.S. export regulations may be found at http:/​/​www.access.gpo.gov/​bis/​ear/​ear_​data.html.