Cisco Unified CDR Analysis and Reporting Administration Guide, Release 9.0(1)
Preface
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Preface

Preface

This preface describes the purpose, audience, organization, and conventions of this guide, and provides information on how to obtain related documentation.


Note


This document may not represent the latest available Cisco product information. You can obtain the most current documentation by accessing the Cisco product documentation page at this URL:



Note


http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html


Purpose

The CDR Analysis and Reporting Administration Guide describes how to configure and use Cisco Unified Communications Manager CDR Analysis and Reporting (CAR), a tool that is used to create user, system, device, and billing reports. Use this guide in conjunction with the following documents:

  • Cisco Unified Serviceability Administration Guide - This document provides descriptions and procedures for configuring alarms, traces, SNMP, and so on, through Cisco Unified Serviceability.
  • Cisco Unified Communications Manager Call Detail Records Administration Guide - This document provides definitions and examples of Call Detail Records (CDRs) and Call Management Records (CMRs).
  • Cisco Unified Cisco Unified Real-Time Monitoring Tool Administration Guide - This document describes how to use RTMT, a tool that allows you to monitor many aspects of the system (critical services, alerts, performance counters, and so on).
  • Cisco Unity Connection Serviceability Administration Guide - This document provides descriptions and procedures for using alarms, traces, reports, and so on, through Cisco Unity Connection Serviceability.

Audience

The CDR Analysis and Reporting Administration Guide provides information for administrators who are responsible for managing and supporting CAR and call detail records (CDRs). Network engineers, system administrators, or telecom engineers use this guide to learn about, and administer, CAR features. CAR administrators, managers, and end users use CAR to generate certain reports.

Organization

The following table shows how this guide is organized.

Chapter

Description

Overview

CDR Analysis and reporting

Provides an overview of CDR Analysis and Reporting, a tool that is used to create user, system, device, and billing reports.

CDR Analysis and reporting tool

Provides the procedures for configuring the CDR Analysis and Reporting (CAR), CDR service and enterprise parameters and for logging in and out of CAR.

User Reports

User reports overview

Assists the user in understanding the purpose of CAR User reports and how they are organized.

Bills user reports

Provides procedures for configuring Individual Bills and Department Bills CAR User reports.

Top N user reports

Provides procedures for configuring Top N by Charge, Top N by Duration, and Top N by Number of Calls CAR User reports.

Assistant user reports

Provides procedures for configuring Cisco Unified Communications Manager Assistant Usage CAR User reports.

IP phone service user reports

Provides procedures for configuring Cisco IP Phone CAR User reports.

Review user reports results

Describes the results of CAR User reports and provides examples of each report.

System Reports

CAR system reports

Assists the user in understanding the purpose of CAR System reports and how they are organized.

QoS system reports

Provides procedures for configuring the QoS Detail, QoS Summary, QoS by Gateway, and QoS by Call Types CAR system reports.

Traffic system reports

Provides procedures for configuring the Traffic Summary and Traffic Summary by Extensions CAR system reports.

FAC/CMC system reports

Provides procedures for configuring the Client Matter Code, Authorization Code Name, and Authorization Level CAR System reports.

Malicious call details system reports

Provides procedures for configuring the Malicious Call Details CAR System report.

Precedence call summary system reports

Provides procedures for configuring the Precedence Call Summary CAR System report.

System reports

Provides procedures for configuring the System Overview CAR System reports.

CDR error system reports

Provides procedures for configuring the CDR Error CAR System report.

System reports results

Describes the results of the CAR System reports and provides examples of each report.

Device Reports

CAR device reports

Assists the user in understanding the purpose of CAR Device reports and how they are organized.

Gateway device reports

Provides procedures for configuring the Gateway Detail, Gateway Summary, and Gateway Utilization CAR Device report.

Route pattern and hunt pilot device reports

Provides procedures for configuring the Route and Line Group Utilization, Route/Hunt List Utilization, and Route Pattern/Hunt Pilot Utilization CAR Device reports.

Conference bridge device reports

Provides procedures for configuring the Conference Call Details and Conference Bridge Utilization CAR Device reports.

Voice messaging utilization device reports

Provides procedures for configuring the Voice Messaging Utilization CAR Device report.

Trunk device reports

Provides procedures for configuring the Route and Line Group Utilization, Route/Hunt List Utilization, and Route Pattern/Hunt Pilot Utilization CAR Device reports.

CAR device reports results

Describes the results of the CAR Device reports and provides examples of each report.

CDRs

CDRs

Assists the user in understanding Call Detail Records (CDRs) and how they are created.

CDR search

Provides procedures for configuring CAR CDR Search by User Extension, by Gateway, by Cause for Call Termination, by Call Precedence Levels, and by Malicious Calls.

CDR and CMR records

Provides procedures for exporting CDR and CMR records and viewing the results of the exported records.

CDR search

Assists the user in understanding the results of CDR Search.

System

CAR system parameters

Provides procedures for configuring the Mail Server Parameters, the Dial Plan, the Gateways, and the CAR System Preferences.

CAR system scheduler

Provides procedures for configuring the CDR Load Schedule and scheduling daily, weekly, and monthly reports.

CAR system database

Provides procedures for manually purging or reloading the CAR system database and configuring the automatic system database purge.

CAR system event log

Provides procedures for generating the CAR system Event Log.

Report Configuration

CAR reports configurations

Assists the user in understanding the purpose of CAR reports and how they are configured.

CAR rating engine

Provides procedures for setting the base rate and duration and factoring the time of day and voice quality into the call cost.

CAR reports QoS values

Provides procedures for configuring the quality of service parameters, including lost packets, jitter, and latency values for CAR reports.

Automatic generation of CAR reports and alerts

Provides a list of all reports that are available for automatic generation, the procedures for configuring the automatic generation of CAR reports, and how to enable and disable alerts by e-mail.

CAR reports notification limits

Provides procedures for configuring the QoS and daily charge notification limits for administrator e-mail alerts for various CAR reports.

Related documentation

See the Cisco Unified Communications Manager Documentation Guide for additional Cisco Unified Communications Manager documentation. The following URL shows an example of the path to the documentation guide:

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/docguide/8_0_x/dg80x.html

For additional Cisco Unity Connection documentation, see the Cisco Unity Connection Documentation Guide at http://www.cisco.com/en/US/products/ps6509/products_documentation_roadmaps_list.html.

Conventions

This document uses the following conventions:
Convention Description
boldface font

Commands and keywords are in boldface.

italic font

Arguments for which you supply values are in italic screen font.

[   ]

Elements in square brackets are optional.

{ x | y | z }

Alternative keywords are grouped in braces and separated by vertical bars.

[ x | y | z ]

Optional alternative keywords are grouped in brackets and separated by vertical bars.

string

A nonquoted set of characters. Do not use quotation marks around the string or the string will include the quotation marks.

screen font

Terminal sessions and information the system displays are in screen font.

boldface screen font

Information you must enter is in boldface screen font.

^

The symbol ^ represents the key labeled Control - for example, the key combination ^D in a screen display means hold down the Control key while you press the D key.

<   >

Nonprinting characters, such as passwords, are in angle brackets.

Notes use the following conventions:


Note


Means reader take note. Notes contain helpful suggestions or references to material not covered in the publication.


Timesavers use the following conventions:


Timesaver


Means the described action saves time. You can save time by performing the action described in the paragraph.


Tips use the following conventions:


Tip


Means the information contains useful tips.


Cautions use the following conventions:


Caution


Means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data.


Warnings use the following conventions:


Warning


This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, you must be aware of the hazards involved with electrical circuitry and familiar with standard practices for preventing accidents.


Support

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Subscribe to the What’s New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop by using a reader application. You receive the RSS feeds as a free service, and Cisco currently supports RSS version 2.0.

Cryptographic features

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Further information regarding U.S. export regulations may be found at http://www.access.gpo.gov/bis/ear/ear_data.html.