Cisco Unified Real-Time Monitoring Tool Administration Guide Version 8.6(1)
Monitoring the Connection Port Monitor
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Using Cisco Unity Connection Port Monitor

Table Of Contents

Using Cisco Unity Connection Port Monitor

Port Monitor Overview

Using Cisco Unity Connection Port Monitor

Where to Find More Information


Using Cisco Unity Connection Port Monitor


This chapter describes how to use the Port Monitor for Cisco Unified Communications Manager Business Edition 5000 and for Cisco Unity Connection. It contains the following sections:

Port Monitor Overview

Using Cisco Unity Connection Port Monitor

Where to Find More Information

Port Monitor Overview

The Port Monitor lets you monitor the activity of each Cisco Unity Connection voice messaging port in real time. This information can help you determine whether they system has too many or too few ports.

The Port Monitor provides information about each Cisco Unity Connection voice messaging port in real time. This information can help you determine the activity of each port and whether the system has too many or too few ports. The Port Monitor displays the information for each port as described in Table 8-1.

Table 8-1 Fields and Descriptions in the Port Monitor 

Field
Description

Port Name

The display name of the port in Cisco Unity Connection Administration.

Caller

For incoming calls, the phone number of the caller.

Called

For incoming calls, the phone number that was dialed.

Reason

If applicable, the reason why the call was redirected.

Redir

The extension that redirected the call. If the call was redirected by more than one extension, this field shows the extension prior to the last extension.

Last Redir

The last extension that redirected the call.

Application Status

The name of the conversation that Cisco Unity Connection is playing for the caller. When the port is not handling a call, the status displays Idle.

Display Status

The action that the conversation is currently performing. When the port is not handling a call, the status displays Idle.

Conversation Status

Specific details about the action that the conversation is performing. When the port is not handling a call, the status displays Idle.

Port Ext

The extension of the port.

Connected To

For Cisco Unified Communications Manager SCCP integrations, the IP address and port of the Cisco Unified Communications Manager server to which the ports are registered.



Note Depending on the information that the phone system integration provided and the status of the call, some fields in Table 8-1 may remain blank.


Using Cisco Unity Connection Port Monitor

Perform the following steps to use the Port Monitor.

Procedure


Step 1 In Unified CM Real Time Monitoring Tool, access Unity Connection and click Port Monitor. The Port Monitor window displays.

Step 2 In the Node drop-down box, choose a Cisco Unity Connection server.

Step 3 In the Polling Rate field, accept the default or enter the number of seconds between updates in the data on the Port Monitor tab; then, click Set Polling Rate.

Step 4 Click Start Polling. The Port Monitor window displays the status of all voice messaging ports on Cisco Unity Connection.



Note Setting a low polling rate may impact system performance.


Where to Find More Information

Port Monitor Overview

Using Cisco Unity Connection Port Monitor