Cisco Unified Real-Time Monitoring Tool Administration Guide Version 8.6(1)
Working with Alerts
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Working with Alerts

Table Of Contents

Working with Alerts

Working with Alerts

Setting Alert Properties

Suspending Alerts

Configuring E-mails for Alert Notification

Configuring Alert Actions

Configuring a Global E-Mail List for Alert Notifications

Where to Find More Information


Working with Alerts


This chapter contains information on the following topics:

Working with Alerts

Setting Alert Properties

Suspending Alerts

Configuring E-mails for Alert Notification

Configuring Alert Actions

Configuring a Global E-Mail List for Alert Notifications

Working with Alerts

By using the following procedure, you can perform tasks, such as access Alert Central, sort alert information, enable, disable, or remove an alert, clear an alert, or view alert details.

Procedure


Step 1 Perform one of the following tasks:

On the Quick Launch Channel

Click System.

In the tree hierarchy, double-click Tools.

Click the Alert Central icon.

Choose System > Tools > Alert > Alert Central.

The Alert Central monitoring window displays and shows the alert status and alert history of the alerts that the system has generated.

Step 2 Perform one of the following tasks:

To set alert properties, see the "Setting Alert Properties" section.

To suspend alerts, see the "Suspending Alerts" section.

To configure e-mails for alert notification, see the "Configuring E-mails for Alert Notification" section.

To configure alert actions, see the "Configuring Alert Actions" section.

To sort alert information in the Alert Status pane, click the up/down arrow that displays in the column heading. For example, click the up/down arrow that displays in the Enabled or In Safe Range column.

You can sort alert history information by clicking the up/down arrow in the columns in the Alert History pane. To see alert history that is out of view in the pane, use the scroll bar on the right side of the Alert History pane.

To enable, disable, or remove an alert, perform one of the following tasks:

From the Alert Status window, right-click the alert and choose Disable/Enable Alert (option toggles) or Remove Alert, depending on what you want to accomplish.

Highlight the alert in the Alert Status window and choose System > Tools > Alert > Disable/Enable (or Remove) Alert.


Tip You can remove only user-defined alerts from RTMT. The Remove Alert option appears grayed out when you choose a preconfigured alert.


To clear either individual or collective alerts after they get resolved, perform one of the following tasks:

After the Alert Status window displays, right-click the alert and choose Clear Alert (or Clear All Alerts).

Highlight the alert in the Alert Status window and choose System > Tools > Alert > Clear Alert (or Clear All Alerts).

After you clear an alert, it changes from red to black.

To reset alerts to default configuration, perform one of the following tasks:

After the Alert Status window displays, right-click the alert and choose Reset Alert to Default Config, to reset that alert to the default configuration.

Choose System > Tools > Alert > Reset all Alerts to Default Config, to reset all the alerts to the default configuration.

To view alert details, perform one of the following tasks:

After the Alert Status window displays, right-click the alert and choose Alert Details.

Highlight the alert in the Alert Status window and choose System > Tools > Alert > Alert Details.


Tip After you have finished viewing the alert details, click OK.



Additional Information

See the "Related Topics" section.

Setting Alert Properties

The following procedure describes how to set alert properties.

Procedure


Step 1 Display Alert Central, as described in the "Working with Alerts" section.

Step 2 From the Alert Status window, click the alert for which you want to set alert properties.

Step 3 Perform one of the following tasks:

Right-click the alert and choose Set Alert/Properties.

Choose System > Tools > Alert > Set Alert/Properties.


Note For Cisco Unified Communications Manager clusterwide alerts, the Enable/Disable this alert on following server(s): box does not show up in the alert properties window. Clusterwide alerts include number of registered phones, gateways, media devices, route list exhausted, media list exhausted, MGCP D-channel out of service, malicious call trace, and excessive quality reports.


Step 4 To enable the alert, check the Enable Alert check box.

Step 5 From the Severity drop-down list box, choose the severity of the alert.

Step 6 From the Enable/Disable this alert on following server(s) pane, check the Enable check box of the servers on which you want this alert to be enabled.

For preconfigured alerts, the Description information pane displays a description of the alert.

Step 7 Click Next.

Step 8 In the Threshold pane, enter the conditions in which the system triggers the alert.

Step 9 In the Duration pane, click one of the following radio buttons:

Trigger alert only when below or over.... radio button—If you want the alert to be triggered only when the value is constantly below or over the threshold for a specific number of seconds; then, enter the seconds.

Trigger alert immediately—If you want the system to trigger an alert immediately.

Step 10 Click Next.

Step 11 In the Frequency pane, click one of the following radio buttons:

Trigger alert on every pollIf you want the alert to be triggered on every poll.

Trigger up to <numbers> of alerts within <number> of minutes—If you want a specific number of alerts to be triggered within a specific number of minutes. Enter the number of alerts and number of minutes.

Step 12 In the Schedule pane, click one of the following radio buttons:

24-hours daily—If you want the alert to be triggered 24 hours a day.

Start time/Stop time—If you want the alert to be triggered within a specific start and stop time. Enter the start and stop times.

Step 13 Click Next.

Step 14 If you want to enable e-mail for this alert, check the Enable Email check box.

Step 15 To trigger an alert action with this alert, choose the alert action that you want to send from the drop-down list box.

Step 16 To configure a new alert action, or edit an existing one, click Configure.

Step 17 To add a new alert action, continue to Step 18. To edit an existing alert action, skip to Step 25.

Step 18 Click Add.

Step 19 In the Name field, enter a name for the alert action.

Step 20 In the Description field, enter a description of the alert action.

Step 21 To add an e-mail recipient, click Add.

Step 22 In the Enter email/epage address field, enter an e-mail or e-page address of the recipient that you want to receive the alert action.

Step 23 Click OK.

The Action Configuration window shows the recipient(s) that you added, and the Enable check box appears checked.


Tip To delete an e-mail recipient, highlight the recipient and click Delete. The recipient that you chose disappears from the recipient list.


Step 24 When you finish adding all the recipients, click OK. Skip to Step 27.

Step 25 To edit an existing alert action, highlight the alert action and click Edit.

The Action Configuration window of the alert action that you chose displays.

Step 26 Update the configuration and click OK. Continue to Step 27.

Step 27 After you finish alert action configuration, click Close.

For alerts, such as CriticalServiceDown and CodeYellow, that allow trace download, perform the following procedure:

a. Click Next.

b. In the Alert Properties: Trace Download window, check the Enable Trace Download check box.

c. The SFTP Parameters Dialog window displays. Enter the IP address, a user name, password, port and download directory path where the trace will be saved. To ensure that you have connectivity with the SFTP server, click Test Connection. If the connection test fails, your settings will not get saved.

d. To save your configuration, click OK.

e. In the Trace Download Parameters window, enter the number and frequency of downloads. Setting the number and frequency of download will help you to limit the number of trace files that will be downloaded. The setting for polling provides the basis for the default setting for the frequency.


Caution Enabling Trace Download may affect services on the server. Configuring a high number of downloads will adversely impact the quality of services on the server.


Note To delete an alert action, highlight the action, click Delete, and click Close.


Additional Information

See the "Related Topics" section.

Suspending Alerts

You may want to temporarily suspend some or all alerts, on a particular server or on an entire cluster (if applicable). For example, if you are upgrading the Cisco Unified Communications Manager to a newer release, you would probably want to suspend all alerts until the upgrade completes, so you do not receive e-mails and/or e-pages during the upgrade. The following procedure describes how to suspend alerts in Alert Central.

Procedure


Step 1 Choose System > Tools > Alert > Suspend cluster/node Alerts.


Note Per server suspend states do not apply to Cisco Unified Communications Manager or Cisco Unity Connection clusterwide alerts.


Step 2 Do one of the following:

To suspend all alerts in the cluster

Choose the Cluster Wide radio button and check the suspend all alerts check box.

To suspend alerts per server

Choose the Per Server radio button and check the Suspend check box of each server on which you want alerts to be suspended.


Step 3 Click OK.


Note To resume alerts, choose Alert > Suspend cluster/node Alerts again and uncheck the suspend check boxes.



Additional Information

See the "Related Topics" section.

Configuring E-mails for Alert Notification

Perform the following procedure to configure e-mail information for alert notification.


Note To configure RTMT to send alerts via e-mail, you must configure DNS. For information on configuring the primary and secondary DNS IP addresses and the domain name in Cisco Unified Communications Manager Server Configuration, see the DHCP Server Configuration chapter in the Cisco Unified Communications Manager Administration Guide.

(Unified CM Clusters only) Because Cisco Unified Communications Manager generates the e-mail notifications, you can verify that the mail server that you configure can be reached from the Cisco Unified Communications Manager platform with the CLI command: utils network ping <mail server>


Procedure


Step 1 Choose System > Tools > Alert > Config Email Server.

The Mail Server Configuration window displays.

Step 2 Enter the address of the mail server in the Mail Server field.

Step 3 Enter the port number of the mail server in the Port field.

Step 4 Enter the address of the intended recipient in the Enter e-mail/epage address field.

Repeat Step 4 as necessary to enter all intended e-mail recipients.

By default, RTMT_Admin@domain will be used, where domain is the domain of the host server.

Step 5 Click OK.


Additional Information

See the "Related Topics" section.

Configuring Alert Actions

The following procedure describes how to configure new alert actions.

Procedure


Step 1 Display Alert Central, as described in the "Working with Alerts" section.

Step 2 Choose System >Tools > Alert > Config Alert Action.

Step 3 Perform Step 17 through in the "Setting Alert Properties" section to add, edit, or delete alert actions.


Additional Information

See the "Related Topics" section

Configuring a Global E-Mail List for Alert Notifications

The following procedure describes how to configure all precanned alerts at once for sending to one or more e-mail destinations. This procedure uses the initial "Default" alert action setting that is assigned to all alerts by default at installation.

Follow this procedure to configure a recipient list for all precanned alerts without having to set an alert action for each alert. When you add e-mail destinations to the Default alert action list, all pre-canned alerts get sent to those recipients, as long as all alerts continue to use the Default alert action.


Note To configure a new alert action for a specific alert, you can use the Set Alerts/Properties option,which displays when you right-click an alert. You can also reconfigure existing alert actions with this option.

Any time you update an alert action, the changes apply to all alerts that are configured with that alert action. For example, if all alerts use the "Default" alert action, updating the alert action "Default" will impact all alerts.

You cannot remove the "Default" alert action. For all other alert actions, the system allows you to delete an alert action only when it is not associated with other alerts. If an alert action is associated with multiple alerts, you must reassign a new alert action to those alerts before you can delete the alert action.


Procedure


Step 1 Click Alert Central in the QuickLaunch Channel.

The Alert Central window displays.

Step 2 Click System > Tools > Alert > Config Alert Action.

The Alert Action box displays.

Step 3 Select Default (highlight the item) in the Alert Action list and click Edit.

The Action Configuration box displays.

Step 4 (Optional) Enter the description of the default list.

Step 5 Click Add to add a recipient. The Input box displays.

Step 6 Enter an e-mail destination that is to receive all alerts. Click OK.

The e-mail address displays in the Recipients list in the Action Configuration box; the destination is enabled by default.


Note You can disable an e-mail destination at any time by clicking the check box next to the destination to disable it. To completely remove a recipient from the list, highlight the recipient in the list and click Delete.


Step 7 Return to Step 5 to add additional e-mail destinations, as required.


Note You can disable e-mails for an alert at any time by highlighting the alert in the Alert Central window, right-clicking the alert, and using the Set Alert/Properties selections to deselect Enable Email.


Additional Information

See the "Related Topics" section.

Where to Find More Information

Related Topics

Working with Alerts

Setting Alert Properties

Suspending Alerts

Configuring E-mails for Alert Notification

Configuring Alert Actions

Configuring a Global E-Mail List for Alert Notifications

Configuring Alert Notification for a Counter, page 6-5

Understanding Alerts, page 9-1