Cisco Unified CDR Analysis and Reporting Administration Guide, Release 8.5(1)
Reviewing User Reports Results
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Reviewing User Reports Results

Table Of Contents

Reviewing User Reports Results

Bill Summary Report Results

Bill Detail Report Results

Top N By Charge or Duration Report Results

Top N By Number of Calls Report Results

Call Usage for Assistant—Detail Report Results

Call Usage for Assistant—Summary Report Results

Call Usage for Manager—Detail Report Results

Call Usage for Manager—Summary Report Results

Cisco IP Phone Services Report Results

Related Topics

Additional Cisco Documentation


Reviewing User Reports Results


This chapter describes report output information for each CAR user report. The chapter contains the following topics:

Bill Summary Report Results

Bill Detail Report Results

Top N By Charge or Duration Report Results

Top N By Number of Calls Report Results

Call Usage for Assistant—Detail Report Results

Call Usage for Assistant—Summary Report Results

Call Usage for Manager—Detail Report Results

Call Usage for Manager—Summary Report Results

Cisco IP Phone Services Report Results

Related Topics

Additional Cisco Documentation

Bill Summary Report Results

The report combines information in groups by the user name in ascending order. The summary report includes the following fields (see Table 8-1).

Table 8-1 Summary Report Fields 

Field
Description

Call Classification—Call categories specify classes.

On Net

Outgoing calls that originate on one Cisco Unified Communications Manager network, go out through a trunk, and terminate on a different Cisco Unified Communications Manager network. For CAR purposes, be aware that any outgoing call can be classified as an On Net call if it is configured as such in the CAR dial plan configuration window. See "Configuring the Dial Plan" section on page 29-2.

Internal

Calls, including intracluster calls, that originate in the Cisco Unified Communications Manager network and end in the same Cisco Unified Communications Manager network (no gateways or trunks are used).

Local

Local calls that are routed through the public switched telephone network (PSTN) to numbers without an area code or that include one of the local area codes.

Long Distance

Long-distance calls that originate in the Cisco Unified Communications Manager network that go out through the PSTN.

International

International calls that originate in the Cisco Unified Communications Manager network and go out through the PSTN.

Others

All other outgoing calls, such as toll-free numbers or emergency calls such as 911.

QOS

The number of calls for each Quality of Service category. Parameters that the CAR administrator sets provide the basis for the following QoS categories:

Good—QoS for these calls designates the highest possible quality.

Acceptable—QoS for these calls shows them slightly degraded but still within an acceptable range.

Fair—QoS for these calls, that although degraded, still fall within a usable range.

Poor—QoS for these calls get categorized as unsatisfactory.

NA—These calls do not match any criteria for the established QoS categories.

See the "Configuring QoS Values" section on page 35-1 and the "Configuring QoS by Gateway Reports" section on page 10-6.

Calls

Indicates the number of calls for each call classification.

Charge

Indicates the charge that is associated with each call. Call charge information that the CAR administrator provides for the CAR rating engine provides basis for charges. See Chapter 34, "Configuring the CAR Rating Engine".


Figure 8-1 and Figure 8-2 display sample output from the Individual Bill and Department Bill Summary reports.

Figure 8-1 Individual Bill Summary Report Sample

Figure 8-2 Department Bill Summary Report Sample

Bill Detail Report Results

The report places information in groups by the user name in ascending order. The detail report includes the following fields (see Table 8-2).

Table 8-2 Detail Report Fields 

Field
Description

Date

The date that the call originated.

Orig. Time

The time that the call originated.

Orig.

The originating number from which the call was placed.

Dest.

The destination number to which the call was directed.

Call Classification—Call categories specify classes.

On Net

Outgoing calls that originate on one Cisco Unified Communications Manager network, go out through a trunk, and terminate on a different Cisco Unified Communications Manager network. For CAR purposes, be aware that any outgoing call can be classified as an On Net call if it is configured as such in the CAR dial plan configuration window. See "Configuring the Dial Plan" section on page 29-2.

Internal

Calls, including intracluster calls, that originate in the Cisco Unified Communications Manager network and end in the same Cisco Unified Communications Manager network (no gateways or trunks are used).

Local

Local calls that are routed through the public switched telephone network (PSTN) to numbers without an area code or that include one of the local area codes.

Long Distance

Long-distance calls that originate in the Cisco Unified Communications Manager network that go out through the PSTN.

International

International calls that originate in the Cisco Unified Communications Manager network and go out through the PSTN.

Others

All other outgoing calls, such as toll-free numbers or emergency calls such as 911.

QOS

The number of calls for each Quality of Service category. Parameters that the CAR administrator sets provide the basis for the following QoS categories:

Good—QoS for these calls designates the highest possible quality.

Acceptable—QoS for these calls shows them slightly degraded but still within an acceptable range.

Fair—QoS for these calls, that although degraded, still fall within a usable range.

Poor—QoS for these calls get categorized as unsatisfactory.

NA—These calls do not match any criteria for the established QoS categories.

See the "Configuring QoS Values" section on page 35-1 and the "Configuring QoS by Gateway Reports" section on page 10-6.

Duration(s)

The time, in seconds, that the call remains connected.

Charge

The charge that is associated with each call. Call charge information that the CAR administrator provided for the CAR rating engine provides the basis for charges. See the "Configuring QoS Values" section on page 35-1.


Figure 8-3 and Figure 8-4 display sample output from the Individual Bill and Department Bill Detail reports.

Figure 8-3 Individual Bill Detail Sample Report

Figure 8-4 Department Bill Detail Sample Report

Top N By Charge or Duration Report Results

The fields for the Top N by Charge and the Top N by Duration vary depending on the report type. The reports show only outgoing calls. See Table 8-3.

Table 8-3 Top N by Charge and by Duration Report Fields 

Field
Description

By Individual Users

User

User names.

Calls

Total number of calls.

Duration(s)

The time, in seconds, that the call was connected.

Charge

The charge that is associated with each call. Call charge information that the CAR administrator provided for the CAR rating engine provides basis for charges. See the "Configuring QoS Values" section on page 35-1.

By Destinations

Dest

The destination of the calls.

Call Classification

The total number of calls for each call classification.

Calls

Total number of calls.

Duration

The time, in seconds, that the call was connected.

Charge

The charge that is associated with each call. Call charge information that the CAR administrator provided for the CAR rating engine provides basis for charges. See Chapter 34, "Configuring the CAR Rating Engine".

By Number of Calls

User

User names.

Date

Date that the call occurred.

Orig Time

Time that the call originated.

Orig

Origin of the call.

Dest

Destination of the call.

Call Classification

The total number of calls for each call classification.

Duration

The time, in seconds, that the call was connected.

Charge

The charge that is associated with each call. Call charge information that the CAR administrator provided for the CAR rating engine provides basis for charges. See Chapter 34, "Configuring the CAR Rating Engine".


Figure 8-5 and Figure 8-6 display sample reports.

Figure 8-5 Top N Charge by Destinations Sample Report

Figure 8-6 Top N Duration by Destinations Sample Report

Top N By Number of Calls Report Results

The fields for the Top N by Number of Calls report vary depending on the report type. The report shows both incoming and outgoing calls. See Table 8-4.

Table 8-4 Top N by Number of Calls Report Fields 

Field
Description

By Individual Users

Users

User names.

Charge

The total amount of billing charges for all calls to that user. Call charge information that the CAR administrator provided for the CAR rating engine provides basis for charges. See Chapter 34, "Configuring the CAR Rating Engine".

Duration(s)

The time, in seconds, that the call connected.

Calls Made

The total number of calls that the user placed.

Calls Received

The total number of calls that the user received.

Total Calls

The total number of incoming and outgoing calls.

By Extensions

Extension No

The extension that originated/placed and received the call.

Charge

The total amount of billing charges for all calls to that user. Call charge information that the CAR administrator provided for the CAR rating engine provides basis for charges. See Chapter 34, "Configuring the CAR Rating Engine".

Duration

The time, in seconds, that the call was connected.

Calls Made

The total number of calls that the user placed.

Calls Received

The total number of calls that the user received.

Total Calls

The total number of incoming and outgoing calls.


Figure 8-7 displays sample report output of Top N by Number of Calls by Individual Users in PDF format.

Figure 8-7 Top N by Number of Calls Report Sample Output

Call Usage for Assistant—Detail Report Results

The report, which supports Cisco Unified Communications Manager Assistant, shows the number of calls that assistants handled for themselves, that the assistant handled for each manager, and the total number of calls that the assistant handled. The report places information in groups about calls that the assistant handled and calls that the assistant handled for the manager. The detail report includes the following fields (see Table 8-5).

Table 8-5 Detail Report Fields 

Field
Description

Date

The date that the call originated.

Orig. Time

The time that the call originated.

Orig.

The originating number from which the call was placed.

Dest.

The destination number to which the call was directed.

Call Classification

The type of call (internal, incoming, and so on.)

Duration (sec)

The time, in seconds, that the call connected.


Figure 8-8 displays sample output from a Call Usage for Assistant Detail report in PDF format.

Figure 8-8 Call Usage for Assistant Detail Report

Call Usage for Assistant—Summary Report Results

The report, which supports Cisco Unified Communications Manager Assistant, shows information about calls that the assistant handled for themselves and that the assistant handled for the manager. The reports place call information by groups by attendant name. The summary report includes the following fields (see Table 8-6).

Table 8-6 Summary Report Fields 

Field
Description

Assistant-Extn/Manager

Shows the assistant name and directory number. If the assistant handles a call for a manager, the manager name displays.

Call Classification—Call categories specify classes.

Internal

Calls, including intracluster calls, that originate in the Cisco Unified Communications Manager network and end in the same Cisco Unified Communications Manager network (no gateways or trunks are used).

Local

Local calls that are routed through the public switched telephone network (PSTN) to numbers without an area code or that include one of the local area codes.

Long Distance

Long-distance calls that originate in the Cisco Unified Communications Manager network that go out through the PSTN.

International

International calls that originate in the Cisco Unified Communications Manager network and go out through the PSTN.

Incoming

Inbound calls that originate outside the Cisco Unified Communications Manager network, enter through a gateway, and go into the Cisco Unified Communications Manager network.

On Net

Outgoing calls that originate on one Cisco Unified Communications Manager network, go out through a trunk, and terminate on a different Cisco Unified Communications Manager network. For CAR purposes, be aware that any outgoing call can be classified as an On Net call if it is configured as such in the CAR dial plan configuration window. See "Configuring the Dial Plan" section on page 29-2.

Others

All other outgoing calls, such as toll-free numbers or emergency calls such as 911.

Calls

The number of calls that the assistant handled or that the assistant handled for the manager.

Duration (sec)

The total duration for all the calls for the particular call classification.


Figure 8-9 displays sample output of the Call Usage for Assistant Summary report in PDF format.

Figure 8-9 Call Usage for Assistant Summary Report

Call Usage for Manager—Detail Report Results

The report, which supports Cisco Unified Communications Manager Assistant, provides information about calls that managers handle for themselves and that assistants handle for managers. The report places information in groups by the assistant name and shows the total number of calls that the manager handles and that the assistant handles for the manager. The detail report includes the following fields (see Table 8-7).

Table 8-7 Detail Report Fields 

Field
Description

Date

The date that the call originates.

Orig. Time

The time that the call originates.

Orig.

The originating number from which the call is placed.

Dest.

The destination number to which the call is directed.

Call Classification

The type of call (internal, incoming, and so on.)

Duration (sec)

The time, in seconds, that the call connects.


Figure 8-10 displays sample output from the Call Usage for Manager Detail report.

Figure 8-10 Call Usage for Manager Detail Report

Call Usage for Manager—Summary Report Results

The report, which supports Cisco Unified Communications Manager Assistant, shows information about calls that the managers handle for themselves and that the assistants handle for the managers. The report places information in groups by the manager name and shows the total number of calls that are handled for each manager. The report includes the following fields (see Table 8-8).

Table 8-8 Summary Report Fields 

Field
Description

Manager-Extn/Assistant

Shows the manager name and directory number. If the assistant handles a call for a manager, the assistant name displays.

Call Classification—Call categories specify classes.

Internal

Calls, including intracluster calls, that originate in the Cisco Unified Communications Manager network and end in the same Cisco Unified Communications Manager network (no gateways or trunks are used).

Local

Local calls that are routed through the public switched telephone network (PSTN) to numbers without an area code or that include one of the local area codes.

Long Distance

Long-distance calls that originate in the Cisco Unified Communications Manager network that go out through the PSTN.

International

International calls that originate in the Cisco Unified Communications Manager network and go out through the PSTN.

Incoming

Inbound calls that originate outside the Cisco Unified Communications Manager network, enter through a gateway, and go into the Cisco Unified Communications Manager network.

On Net

Outgoing calls that originate on one Cisco Unified Communications Manager network, go out through a trunk, and terminate on a different Cisco Unified Communications Manager network. For CAR purposes, be aware that any outgoing call can be classified as an On Net call if it is configured as such in the CAR dial plan configuration window. See "Configuring the Dial Plan" section on page 29-2.

Others

All other outgoing calls, such as toll-free numbers or emergency calls such as 911.

Calls

The number of calls that the assistant or the manager handles.

Duration

The total duration for all the calls for the particular call classification.


Figure 8-11 displays sample output of the Call Usage for Manager Summary report in PDF format.

Figure 8-11 Call Usage for Manager Summary Report

Cisco IP Phone Services Report Results

The Cisco IP Phone Services report includes the following fields (see Table 8-9).

Table 8-9 Cisco Unified IP Phone Services Report Fields 

Field
Description

Cisco IP Phone Services

The name of the selected service.

Number of Subscribers

The total number of subscribers for a given service.

% Subscription

The percentage of users who are subscribed to a given service, out of the total number of subscriptions for all services.


Figure 8-12 displays sample output from the Cisco IP Phone Services Report in PDF format.

Figure 8-12 Cisco IP Phone Services Report Sample Output

Related Topics

CDR Analysis and Reporting Configuration Checklist, page 2-1

Chapter 4, "Configuring Bills User Reports"

Chapter 5, "Configuring Top N User Reports"

Chapter 6, "Configuring Cisco Unified Communications Manager Assistant User Reports"

Chapter 7, "Configuring Cisco IP Phone Service User Reports"

Additional Cisco Documentation

Cisco Unified Communications Operating System Administration Guide

Cisco Unified Serviceability Administration Guide

Cisco Unified Communications Manager Call Detail Records Administration Guide