Configuring Malicious Call Details System Reports
CAR provides reporting capabilities for three levels of users:
•Administrators—Generate system reports to help with load balancing, system performance, and troubleshooting.
•Managers—Generate reports for users, departments, and QoS to help with call monitoring for budgeting or security purposes and for determining the voice quality of the calls.
•Individual users—Generate a billing report for calls by each user.
This chapter contains the following topics:
•Configuring Malicious Call Details Reports
•Additional Cisco Documentation
Note Depending on your job function, you may not have access to every report that is described in this chapter.
Configuring Malicious Call Details Reports
Only CAR administrators generate the Malicious Call Details report. The report displays the following details about malicious calls for a particular date range: origination time, termination time, duration (in seconds), origination (calling number), destination (called number), origination device, destination device, and call classification.
This section describes how to generate, view, or mail a Malicious Call Detail report.
Step 1 Choose System Reports > Malicious Call Details.
The Malicious Call Details window displays.
Step 2 In the From Date drop-down list boxes, choose the month, day, and year from which you want malicious call details.
Step 3 In the To Date drop-down list boxes, choose the month, day, and year to which you want malicious call details.
Step 4 If you want the report in CSV format, choose CSV (comma separated value) in the Report Format area. Be aware that the CSV-format report is limited to 20,000 records. If you want the report in PDF format, choose PDF (portable document format) in the Report Format area. Be aware that the PDF-format report is limited to 5000 records.
Step 5 To view the report, click View Report.
The report displays.
Step 6 To mail the report to an e-mail recipient, see the "Mailing a Report" section on page 3-3.
See the "Related Topics" section.
•CDR Analysis and Reporting Configuration Checklist, page 2-1
•Chapter 9, "Understanding CAR System Reports"
•Chapter 10, "Configuring QoS System Reports"
•Chapter 11, "Configuring Traffic System Reports"
•Chapter 12, "Configuring FAC/CMC System Reports"
•Chapter 14, "Configuring Precedence Call Summary System Reports"
•Chapter 15, "Configuring System Overview System Reports"
•Chapter 16, "Configuring CDR Error System Reports"
•Chapter 17, "Reviewing System Reports Results"
Additional Cisco Documentation
•Cisco Unified Communications Operating System Administration Guide
•Cisco Unified Serviceability Administration Guide
•Cisco Unified Communications Manager Call Detail Records Administration Guide
•Cisco Unified Communications Manager Features and Services Guide