Cisco Unified Communications Manager Call Detail Records Administration Guide, Release 8.0(1)
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This preface describes the purpose, audience, organization, and conventions of this guide and provides information on how to obtain related documentation.

Note This document may not represent the latest available Cisco product information. You can obtain the most current documentation by accessing the Cisco product documentation page at this URL:

The preface covers these topics:




Related Documentation


Obtaining Documentation and Submitting a Service Request

Cisco Product Security Overview


The Cisco Unified Communications Manager Call Detail Records Administration Guide describes how to configure call detail records (CDRs) and call management records (CMRs) and provides examples of these records. Use this guide in conjunction with the following documents:

CDR Analysis and Reporting Administration Guide—This document describes how to configure and use Cisco Unified Communications Manager CDR Analysis and Reporting (CAR), a tool that is used to create user, system, device, and billing reports.

Cisco Unified Serviceability Administration Guide—This document provides descriptions and procedures for configuring alarms, traces, SNMP, and so on, through Cisco Unified Serviceability.

Real-Time Monitoring Tool Administration Guide —This document describes how to use Real-Time Monitoring Tool (RTMT), a tool that allows you to monitor many aspects of the system (critical services, alerts, performance counters, and so on).

Cisco Unity Connection Serviceability Administration Guide—This document provides descriptions and procedures for using alarms, traces, reports, and so on, through Cisco Unity Connection Serviceability.


The Cisco Unified Communications Manager Call Detail Records Administration Guide provides information for administrators who are responsible for managing and supporting CDRs. Network engineers, system administrators, or telecom engineers use this guide to learn the content and structure of CDR and CMR records to import them into billing programs and other third-party programs. CAR administrators, managers, and end users use this guide to analyze the information that is generated in certain CAR reports.


The following table shows how this guide is organized:


Chapter 1, "Understanding Cisco Call Detail Records"

Provides an overview of call detail records and an understanding of CDR management.

Chapter 2, "How CDRs Are Processed"

Describes the procedures for how CDRs are processed.

Chapter 3, "Types of Call Information Records"

Provides information on call information records.

Call Detail Records

Chapter 4, "CDR Examples"

Provides examples of call detail records.

Chapter 5, "Cisco Call Detail Records Field Descriptions"

Describes all call detail record fields.

CDR Codes

Chapter 6, "Cisco Call Detail Records Codes"

Provides information on all CDR codes, including call termination cause codes, codec type codes, redirect reason codes, and onbehalfof codes.

Call Management Records

Chapter 7, "Understanding Call Management Records"

Provides an overview of call management records (CMRs).

Chapter 8, "Cisco Call Management Records Field Descriptions"

Describes CMR fields.

Chapter 9, "Cisco Call Management Records K-Factor Data"

Describes K-Factor data information in the CMR record.

Chapter 10, "Cisco Call Management Record Examples"

Provides examples of CMRs.

Related Documentation

See the Cisco Unified Communications Manager Documentation Guide for additional Cisco Unified Communications Manager documentation. The following URL shows an example of the path to the documentation guide:

For additional Cisco Unity Connection documentation, see the Cisco Unity Connection Documentation Guide at


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Obtaining Documentation and Submitting a Service Request

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

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Cisco Product Security Overview

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