Cisco Unified CDR Analysis and Reporting Administration Guide, Release 8.0(1)
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Index

Table Of Contents

A - B - C - D - E - F - G - H - I - L - M - N - O - P - Q - R - S - T - U - V - W -

Index

A

activating CAR 2-3

add incoming number prefix to CDR service parameter 2-7

administrator, CAR 2-9

administrators, CAR 1-5

alarm

BadCDRFileFound 29-7

CARIDSEngineCritical 29-7

CARIDSEngineDebug 29-7

CARIDSEngineFailure 29-7

CARIDSEngineInformation 29-7

CARSchedulerJobError 29-7

CARSchedulerJobFailed 29-7

CDRAgentSendFileFailed 24-2

CDRAgentSendFileFailureContinues 24-2

CDRFileDeliveryFailed 24-2

CDRFileDeliveryFailureContinues 24-2

CDRHWMExceeded 24-2

CDRMaximumDiskSpaceExceeded 24-2

alarms 24-2, 29-7

alert by mail,charge limit notification 35-4

alert by mail,QoS notification 35-4

alerts 29-7

enabling or disabling, by mail 35-4

allowed CDRonDemand get_file_list queries per minute service parameter 2-2, 2-6

allowed CDRonDemand get_file queries per minute enterprise parameter 2-5

application user 2-8

audit logging 1-6

authenticate and show CAR pages 1-8

authorization code name

system report 12-2

authorization code name report 12-2

authorization level

system report 12-3

authorization level report 12-3

automatic

database purge 30-3

B

backup, CAR scheduler 1-9

backup,CAR web service 1-9

Backup CDR data 1-9

BadCDRFileFound

alarm 29-7

base rate 33-1

bill

department 4-3

department detail, report results 8-4

department summary, report results 8-2

individual 4-1

individual detail, report results 8-4

individual summary, report results 8-2

C

call costs 1-4

call detail

conference call detail, report results 23-12

call Diagnostics Enabled service parameter 2-6

call termination

CDR search by 25-6

call termination cause codes, Cisco-specific, table 25-8

call types

QoS by 10-8

QoS report results by call types 17-5

call usage for assistant-detail

report results 8-10

call usage for assistant-summary

report results 8-11

call usage for manager-detail

report results 8-13

call usage for manager-summary

report results 8-14

CAR

administrators, managers, users 1-5

assistant call usage configuration 6-3

automatic database purge configuration 30-3

call termination details, viewing 25-10

CDR/CMR records configuration 26-1

CDR error report 16-1

CDR error report configuration 16-1

CDR search

by call precedence levels 25-11

configuration 25-1

malicious calls 25-12

overview 25-1

CDR search by cause for call termination configuration 25-6

CDR search by gateway configuration 25-4

CDR search by user extension configuration 25-3

checklist 2-1

Cisco IP Manager Assistant usage reports, described 6-1

Cisco IP Phone services report configuration 7-1

conference bridge utilization report 21-2

conference call details configuration 21-1

configuration, gateway 28-4

department bills configuration 4-3

described 1-1

device report, described 22-1

device reports

overview 18-1

dial plan default values 28-3

disabling automatic database purge 30-3

event log report output parameters 31-3

event log report status 31-3

export CDR/CMR records results 26-2

generate report fields 10-6, 10-8, 11-2, 11-5, 14-2

individual bills configuration 4-2

list of topics 1-1

load CDR and CMR values 29-2

logging off 2-12

malicious call identification 13-1

manager call usage configuration 6-2

manual database purge 30-1

notification limits configuration 36-1

precedence call summary 14-1

QoS by call types configuration 10-8

QoS by call types report 10-8

QoS by gateway configuration 10-6

QoS by gateway report 10-6

QoS default values 34-2

QoS detail report

call types 10-2

voice quality 10-3, 11-4

QoS detail report configuration 10-2

QoS parameter operators 10-1

QoS parameters

call types 10-9

QoS summary report

call types 10-5

QoS summary report configuration 10-4

report configuration, described 32-1, 34-1

reports, results 8-1, 17-1, 23-1, 27-1

restoring database purge defaults 30-1

restoring dial plan default values 28-3

searching for users 3-4

system configuration 2-7, 28-1

system overview report 15-1

system overview report configuration 15-1

system preferences parameters 28-6

system reports, described 9-1, 14-1, 15-1

system reports summary description 9-1

top N, described 5-1

top N by charge

call types 5-2

report types 5-3

top N by charge configuration 5-2

top N by duration

call types 5-4

report types 5-5

top N by duration configuration 5-4

top N by number of calls

call types 5-6

report types 5-7

top N by number of calls configuration 5-6

traffic summary (extn), call types 11-5

traffic summary, call types 11-3

traffic summary by extensions report 11-4

traffic summary by extensions report configuration 11-4

traffic summary report 11-2

traffic summary report configuration 11-2

uninhibited loading of CDR values 29-3

user reports, described 3-1, 4-1, 5-1, 6-1

user reports summary description 3-1

voice messaging utilization report 22-1

car_CDRSearchByCauseCodesReport 25-10

CAR administrator 2-9

CARAlarmCatalog 29-7

CAR alarms 29-7

CAR alerts 29-7

CAR billing error 16-1

CAR data, automatic purging 1-3

CAR data, event log purging 1-3

CAR data, manual purging 1-3

CAR database 24-2

upgrading 24-2

CAR database, tbl_billing_data table 27-1

CAR database, tbl_billing_error table 27-1

CARIDSEngineCritical

alarm 29-7

CARIDSEngineDebug

alarm 29-7

CARIDSEngineFailure

alarm 29-7

CARIDSEngineInformation

alarm 29-7

CAR logon error message 2-11

CAR scheduler, backup 1-9

CARSchedulerJobError

alarm 29-7

CARSchedulerJobFailed

alarm 29-7

CAR web service, backup 1-9

CDR

automatic database purge configuration 30-3

disabling automatic database purge 30-3

disabling loading 29-1

dump table 27-3

error, report results 17-18

error report 16-1

load schedule configuration 29-1

restoring the default load schedule 29-1

search 25-1

search by cause for call termination 25-6

search by gateway 25-4

search by user

CDR search by 25-3

search by user extension, report results 27-1

service parameters, configuring 2-6

values

CDR load 29-2

CDRAgentSendFileFailed

alarm 24-2

CDRAgentSendFileFailureContinues

alarm 24-2

CDR analysis and reporting

general information 1-5

internationalization 1-7, 1-8

CDR Analysis and Reporting Tool

logging off 2-12

CDR batch size, default 29-1

CDR data

defining 24-1

CDR database, maximum size 1-4

CDR dump file output example 27-3

CDR Enabled Flag service parameter 2-6

CDR error codes 16-1

CDRFileDeliveryFailed

alarm 24-2

CDRFileDeliveryFailureContinues

alarm 24-2

CDR file time interval enterprise parameter 2-2, 2-5

CDRHWMExceeded

alarm 24-2

CDR Log Calls With Zero Duration Flag service parameter 2-6

CDRMaximumDiskSpaceExceeded

alarm 24-2

CDR media information, destination 27-3

CDR media information, destination leg 27-2

CDR media information, origination 27-3

CDR media information, parameter 27-3

CDR media information table, origination leg 27-2

CDRRepAlarmCatalog 24-2

CDR values

uninhibited loading 29-3

charge limit notification, configuring 36-1

charge limit notification,enable 35-4

Cisco IPMA usage reports

manager call usage 6-2

Cisco IP Phone services

report configuration 7-1

report results 8-16

Cisco IP phone services report 7-1

Cisco-specific call termination cause codes, table 25-8

Cisco Unified Communications Manager Assistant call usage reports

assistant call usage 6-3

client matter code

system report 12-1

client matter code report 12-1

client matter code reports 12-1

cluster ID enterprise parameter 2-2, 2-5

CMC reports 12-1

CMR dump table 27-3

CMR values, CDR load 29-2

conference bridge utilization, report results 23-14

conference call detail, report results 23-12

configuration checklist

CAR 2-1

configuring 13-1, 14-1, 25-11, 25-12

configuring, charge limit notification 36-1

configuring, QoS notification 36-1

conventions i-xiv

corporate directory 7-1

CPU utilization 1-10

customizing, reports for automatic generation 35-3

customizing reports for automatic generation 1-6

D

daily charges, notification limits configuration 36-1

daily reports

scheduling 29-4

database

automatic purge configuration 30-3

disabling automatic purge 30-3

restoring purge defaults 30-1

database maintenance 31-1

database purge, manual 30-1

data migration assistant (DMA) 24-3

data migration tool 24-2

default CDR batch size 29-1

department bill

detail 4-3

summary 4-3

department bill detail

report results 8-4

department bill detail, report results 8-4

department bill summary

report results 8-2

department bill summary, report results 8-2

destination 27-3

destination CMR 27-3

destination leg 27-2

detail

department bill 4-3

department bill, report results 8-4

gateway 19-1

gateway, report results 23-1

individual bill 4-1

individual bill, report results 8-4

QoS, report results 17-1

QoS report 10-2

details report 13-1

device reports 19-1, 21-1, 22-1

device reports, CAR 18-1

dial plan, configuration 28-2

disabling

alerts by mail 35-4

automatic CAR and CDR database purge 30-3

automatic database purge 30-3

CDR loading 29-1

display FAC in CDR service parameter 2-6

document

audience i-xii

conventions i-xiv

organization i-xii

purpose i-xi

documentation

related i-xiv

dump table, CDR and CMR 27-3

duration 33-1

E

enabling

alerts by mail 35-4

reports for automatic generation 35-3

enabling reports for automatic generation 1-6

end user 2-9

enterprise parameter

allowed CDRonDemand get_file queries per minute 2-5

CDRfile time interval 2-2, 2-5

cluster ID 2-2, 2-5

enterprise parameters 2-5

error

CDR report 16-1

CDR report, results 17-18

event log, generating 1-5

event log report

output 31-3

status 31-3

extension

CDR search by, report results 27-1

extension mobility 7-1

F

FTP servers 2-4

FTP version 2-4

G

gateway

CDR search by 25-4

configuration for CAR 28-4

QoS by 10-6

QoS report results by gateway 17-4

gateway detail

call types 19-2, 19-4

voice quality 19-3

gateway detail, report results 23-1

gateway detail report 19-1

gateway summary, report results 23-3

gateway summary report 19-4

gateway utilization, report results 23-4

gateway utilization report 19-6

generate report fields 19-6, 20-2, 20-3, 20-5, 21-3, 22-2

H

hunt pilot detail, configuring report 20-7

hunt pilot detail, report results 23-10

hunt pilot summary, configuring report 20-6

hunt pilot summary, report results 23-8

I

identity management system error message 2-11

IMS error message 2-11

individual bill

configuration 4-2

detail 4-1

summary 4-1

individual bill detail

report results 8-4

individual bill detail, report results 8-4

individual bill summary

report results, report results

department bill summary 8-2

individual bill summary, report results 8-2

intercom calls 7-1

internationalization for CDR analysis and reporting 1-7

L

load

CDR schedule configuration 29-1

disabling CDR 29-1

restoring the default CDR schedule 29-1

logging off CAR 2-12

logon error message 2-11

logon page 1-8

M

mailing a report 3-3

mail server parameters 28-1

managers, CAR 1-5

manual database purge, configuration 30-1

manual purge, database 30-1

maximum size of CDR database 1-4

media information 27-2

missed calls 7-1

monthly reports

scheduling 29-5

N

notification limits 36-1

O

online help, CAR 1-9

organization i-xii

origination 27-3

origination CMR 27-3

origination leg 27-2

overview

department bill reports 4-3

device reports 19-1, 21-1, 22-1

error and event logs 1-5

individual bill reports 4-1

system report 15-1

P

parameter 27-3

parameters

factoring time of day for rating 33-2

factoring voice quality for rating 33-3

mail server configuration 28-1

setting the base rate and duration for rating 33-1

system configuration 28-1

personal directory 7-1

placed calls 7-1

preferences

system configuration 28-5

purge

automatic database configuration 30-3

disabling automatic database 30-3

restoring database defaults 30-1

purging CAR data 1-3

Q

QoS

default values 34-2

notification limits configuration 36-1

QoS by call types, report results 17-5

QoS by call types report 10-8

QoS by gateway, report results 17-4

QoS by gateway report 10-6

QoS detail, report results 17-1

QoS detail report

call types 10-2

voice quality 10-3, 11-4

QoS notification, configuring 36-1

QoS notification,enable 35-4

QoS parameters, call types 10-9

QoS summary, report results 17-3

QoS summary report

call types 10-5

R

rating parameters

factoring time of day 33-2

factoring voice quality 33-3

setting the base rate and duration 33-1

received calls 7-1

related documentation i-xiv

report

authorization code name 12-2

authorization level 12-3

CDR error 16-1

CDR search 25-1

CDR search by cause for call termination 25-6

CDR search by gateway 25-4

CDR search by user 25-3

Cisco IPMA 6-2

Cisco Unified Communications Manager Assistant 6-3

client matter code 12-1

department bill 4-3

device 19-1, 21-1, 22-1

gateway detail report 19-1

gateway summary 19-4

gateway utilization 19-6

individual bill 4-1

mailing 3-3

QoS by call types report 10-8

QoS by gateway report 10-6

QoS detail 10-2

route and line group utilization 20-1

route list utilization 20-3

route pattern/hunt pilot utilization 20-4

system 9-1, 14-1, 15-1

system overview 15-1

top N by charge 5-2

top N by duration 5-4

top N by number of calls 5-6

traffic summary 11-2

traffic summary by extensions 11-4

voice-mail utilization 22-1

report configuration, CAR 32-1, 34-1

report results

call usage for assistant-detail 8-10

call usage for assistant-summary 8-11

call usage for manager-detail 8-13

call usage for manager-summary 8-14

CDR error 17-18

CDR search by user extension 27-1

Cisco IP Phone services 8-16

conference bridge utilization 23-14

conference call detail 23-12

department bill, detail 8-4

department bill, summary 8-2

department bill detail 8-4

gateway detail 23-1

gateway summary 23-3

gateway utilization 23-4

individual bill, detail 8-4

individual bill, summary 8-2

individual bill detail 8-4

individual bill summary 8-2

QoS by gateway 17-4

QoS detail 17-1

QoS report by call types 17-5

QoS summary 17-3

route group utilization 23-4

route list utilization 23-4

route pattern utilization 23-4

system overview 17-17

top N by charge 8-7

top N by duration 8-7

top N by number of calls 8-9

traffic summary 17-7

traffic summary by extensions 17-7

voice mail utilization 23-16

Reports

CAR report results 8-1, 17-1, 23-1, 27-1

reports

customizing for automatic generation 1-6, 35-3

enabling for automatic generation 1-6, 35-3

overview 1-8

scheduling daily 29-4

scheduling monthly 29-5

scheduling weekly 29-4

system overview results 17-17

user 3-1, 4-1, 5-1, 6-1

user, CAR 3-1

restoring

CAR database purge defaults 30-1

default CDR load schedule 29-1

route

group utilization, report results 23-4

list utilization, report results 23-4

pattern utilization, report results 23-4

route and line group utilization report 20-1

route list utilization report 20-3

route pattern/hunt pilot utilization report 20-4

S

schedule

CDR load configuration 29-1

restoring the default CDR load 29-1

scheduling

daily reports 29-4

monthly reports 29-5

weekly reports 29-4

search

CDR by cause for call termination 25-6

CDR by gateway 25-4

CDR by user 25-3

CDR by user extension, report results 27-1

CDRs 25-1

searching for users, CAR 3-4

server, mail parameters 28-1

service parameter

add incoming number prefix to CDR 2-7

allowed CDRonDemand get_file_list queries per minute 2-2, 2-6

call diagnostics enabled 2-6

CDR Enabled Flag 2-6

CDR Log Calls With Zero Duration Flag 2-6

display FAC in CDR 2-6

show line group member DN in finalCalledPartyNumber CDR field 2-6

setting up alerts 1-3

SFTP servers 2-4

SFTP version 2-4

show line group member DN in finalCalledPartyNumber CDR fields service parameter 2-6

summary

department bill 4-3

gateway 19-4

gateway, report results 23-3

individual bill 4-1

QoS, report results 17-3

traffic 11-2

traffic, report results 17-7

traffic by extensions 11-4

traffic by extensions, report results 17-7

supported FTP servers 2-4

supported SFTP servers 2-4

system, CAR 2-7

system overview, report results 17-17

system overview report 15-1

system parameters, configuration 28-1

system preferences

configuration 28-5

system preferences parameters for CAR 28-6

system reports, CAR 9-1

T

table, CDR and CMR dump 27-3

task monitor 31-1

tbl_billing_data file 24-3

tbl_billing_data table 30-2

tbl_billing_error file 24-3

tbl_billing_error table 16-1, 30-2

tbl_error_id_map file 24-3

tbl_error_id_map table 16-1

tbl_event_log 31-1

tbl_event_log table 1-4

tbl_pregenmail_option table 35-3

tbl_purge_history table 30-2

tbl_system_preferences 24-3

tbl_system_preferences table 29-1

time of day 33-2

top N

by charge 5-2

by charge, report results 8-7

by duration 5-4

by duration, report results 8-7

by number of calls 5-6

by number of calls, report results 8-9

top N by charge

call types 5-2

report types 5-3

top N by charge, report results 8-7

top N by duration

call types 5-4

configuration 5-4

report types 5-5

top N by duration, report results 8-7

top N by number of calls

call types 5-6

configuration 5-6

report types 5-7

top N by number of calls, report results 8-9

traffic summary 11-2

traffic summary (extn), call types 11-5

traffic summary, call types 11-3

traffic summary, report results 17-7

traffic summary by extensions, report results 17-7

traffic summary by extensions report 11-4

U

uninhibited loading of CDR values 29-3

upgrading CAR database 24-2

upgrading Cisco Unified CM 1-9

user ID 2-9

user reports, CAR 3-1

user reports, described 3-1, 4-1, 5-1, 6-1

users, CAR 1-5

using 30-1

utilization

conference bridge, report results 23-14

gateway 19-6

gateway, report results 23-4

route and line group 20-1

route group, report results 23-4

route list 20-3

route list, report results 23-4

route pattern/hunt pilot 20-4

voice-mail 22-1

voice mail, report results 23-16

V

varVQMetrics 27-3

viewing 26-2

voice mail utilization, report results 23-16

voice-mail utilization report 22-1

voice quality 33-3

voice quality metrics field 27-3

W

web browsers, supported 1-8

weekly reports

scheduling 29-4