Cisco Unified Communications Manager CDR Analysis and Reporting Administration Guide for Release 7.0(1)
Configuring FAC/CMC System Reports
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Configuring FAC/CMC System Reports

Table Of Contents

Configuring FAC/CMC System Reports

Configuring Client Matter Code Reports

Configuring Authorization Code Name Reports

Configuring Authorization Level Reports

Related Topics

Additional Cisco Documentation


Configuring FAC/CMC System Reports


CAR provides reporting capabilities for three levels of users:

Administrators—Generate system reports to help with load balancing, system performance, and troubleshooting.

Managers—Generate reports for users, departments, and QoS to help with call monitoring for budgeting or security purposes and for determining the voice quality of the calls.

Individual users—Generate a billing report for calls by each user.

This chapter contains the following topics:

Configuring Client Matter Code Reports

Configuring Authorization Code Name Reports

Configuring Authorization Level Reports

Related Topics

Additional Cisco Documentation


Note Depending on your job function, you may not have access to every report that is described in this chapter.


Only CAR administrators can generate Forced Authorization Code (FAC)/Client Matter Code (CMC) reports.

The following sections describe how to configure FAC/CMC reports:

Configuring Client Matter Code Reports

Only CAR administrators can generate the Client Matter Code report. You can generate a report that shows the origination (calling number), destination (called number), origination date time (the date and time that the call originated), duration (call duration in seconds), and the call classification that relates to each CMC.

The following procedure describes how to generate a report that shows the usage of specific client matter codes.

Procedure


Step 1 Choose System Reports > FAC/CMC > Client Matter Code.

The Call Details for Client Matter Code window displays a list of all client matter codes that are configured in the system.

Step 2 In the List of Client Matter Codes box, choose the codes that you want included in the report.


Note You can choose up to 100 Client Matter Codes.


Step 3 To add the chosen code(s) to the Selected Client Matter Codes box, click the down arrow.

The report will include all codes, for which data is available, that are listed in this box.

Step 4 In the From Date and To Date pull-down list boxes, enter the date range of the period for which you want to see Client Matter Code information.

Step 5 If you want the report in CSV format, choose CSV (comma separated value) in the Report Format area. Be aware that the CSV-format report is limited to 20,000 records. If you want the report in PDF format, choose PDF (portable document format) in the Report Format area. Be aware that the PDF-format report is limited to 5000 records.

Step 6 Click View Report.

The report displays.

Step 7 If you want to mail the report, click the Send Report button. To send the report, perform the procedure that is described in "Mailing a Report" section on page 3-3.


Configuring Authorization Code Name Reports

Only CAR administrators can generate the Authorization Code Name report. You can generate a report that shows the origination (calling number), destination (called number), origination date time (the date and time that the call originated), duration (call duration in seconds), and the call classification that relates to each chosen authorization code name.


Note For security purposes, the authorization code does not display; instead, the authorization code name (description) displays.


The following procedure describes how to generate a report that shows the usage of specific authorization code names.

Procedure


Step 1 Choose System Reports > FAC/CMC > Authorization Code Name.

The Call Details for Authorization Code Name window displays a list of all authorization code names that are configured in the system.

Step 2 In the List of Authorization Code Names box, choose the code names that you want included in the report.


Note You can choose up to 30 code names.


Step 3 To add the chosen code name(s) to the Selected Authorization Code Names box, click the down arrow.

The report will include all code names, for which data is available, that are listed in this box.

Step 4 In the From Date and To Date drop-down list boxes, enter the date range of the period for which you want to see authorization code name information.

Step 5 If you want the report in CSV format, choose CSV (comma separated value) in the Report Format area. Be aware that the CSV-format report is limited to 20,000 records. If you want the report in PDF format, choose PDF (portable document format) in the Report Format area. Be aware that the PDF-format report is limited to 5000 records.

Step 6 Click View Report.

The report displays.

Step 7 If you want to mail the report, click the Send Report button. To send the report, perform the procedure that is described in "Mailing a Report" section on page 3-3.


Additional Information

See the "Related Topics" section.

Configuring Authorization Level Reports

Only CAR administrators can generate the Authorization Level report. You can generate a report that shows the origination (calling number), destination (called number), origination date time (the date and time that the call originated), duration (call duration in seconds), and the call classification that relate to each chosen authorization level.

The following procedure describes how to generate a report that shows the usage of specific authorization levels.

Procedure


Step 1 Choose System Reports > FAC/CMC > Authorization Level.

The Call Details by Authorization Level window displays a list of all authorization levels that are configured in the system.

Step 2 In the List of Authorization Levels box, choose the levels that you want included in the report.

Step 3 To add the chosen level(s) to the Selected Authorization Levels box, click the down arrow.

The report will include all levels, for which data is available, that are listed in this box.


Note Only FAC authorization levels reports that are associated with Route Patterns will get generated.


Step 4 In the From Date and To Date drop-down list boxes, enter the date range of the period for which you want to see authorization level information.

Step 5 If you want the report in CSV format, choose CSV (comma separated value) in the Report Format area. Be aware that the CSV-format report is limited to 20,000 records. If you want the report in PDF format, choose PDF (portable document format) in the Report Format area. Be aware that the PDF-format report is limited to 5000 records.

Step 6 Click View Report.

The report displays.

Step 7 If you want to mail the report, click the Send Report button. To send the report, perform the procedure that is described in the "Mailing a Report" section on page 3-3.

Additional Information

See the "Related Topics" section.

Related Topics

CDR Analysis and Reporting Configuration Checklist, page 2-1

Chapter 9, "Understanding CAR System Reports"

Chapter 10, "Configuring QoS System Reports"

Chapter 11, "Configuring Traffic System Reports"

Chapter 13, "Configuring Malicious Call Details System Reports"

Chapter 14, "Configuring Precedence Call Summary System Reports"

Chapter 15, "Configuring System Overview System Reports"

Chapter 16, "Configuring CDR Error System Reports"

Chapter 17, "Reviewing System Reports Results"

Additional Cisco Documentation

Cisco Unified Communications Operating System Administration Guide

Cisco Unified Serviceability Administration Guide

Cisco Unified Communications Manager Call Detail Records Administration Guide