Cisco Unified Communications Manager CDR Analysis and Reporting Administration Guide for Cisco Unified Communications Manager, Release 6.1(1)
CAR Preface
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Preface

Table Of Contents

Preface

Purpose

Audience

Organization

Related Documentation

Conventions

Obtaining Documentation, Obtaining Support, and Security Guidelines


Preface


This preface describes the purpose, audience, organization, and conventions of this guide, and provides information on how to obtain related documentation.


Note This document may not represent the latest available Cisco product information. You can obtain the most current documentation by accessing the Cisco product documentation page at this URL:

http://www.cisco.com/univercd/home/home.htm


The preface covers these topics:

Purpose

Audience

Organization

Related Documentation

Conventions

Obtaining Documentation, Obtaining Support, and Security Guidelines

Cisco Product Security Overview

Purpose

The Cisco Unified Communications Manager CDR Analysis and Reporting Administration Guide describes how to configure and use Cisco Unified Communications Manager CDR Analysis and Reporting (CAR), a tool that is used to create user, system, device, and billing reports. Use this guide in conjunction with the following documents:

Cisco Unified Serviceability Administration Guide—This document provides descriptions and procedures for configuring alarms, traces, SNMP, and so on, through Cisco Unified Serviceability.

Cisco Unified Real-Time Monitoring Tool Administration Guide—This document describes how to use RTMT, a tool that allows you to monitor many aspects of the system (critical services, alerts, performance counters, and so on).

Cisco Unity Connection Serviceability Administration Guide—This document provides descriptions and procedures for using alarms, traces, reports, and so on, through Cisco Unity Connection Serviceability.

Audience

The Cisco Unified Communications Manager CDR Analysis and Reporting Administration Guide provides information for administrators who are responsible for managing and supporting CAR, and call detail records (CDRs). Network engineers, system administrators, or telecom engineers use this guide to learn about, and administer, CAR features. CAR administrators, managers and end users use CAR to generate certain reports.

Organization

The following table shows how this guide is organized:

Chapter
Description

Chapter 1, "CDR Analysis and Reporting Overview"

Provides an overview of CDR Analysis and Reporting, a tool that is used to create user, system, device, and billing reports.

Chapter 2, "Getting Started with CDR Analysis and Reporting"

Provides the procedures for configuring the CDR Analysis and Reporting (CAR), CDR service and enterprise parameters, and logging in and out of CAR.

Chapter 3, "CAR System Configuration"

Provides procedures for configuring the CAR system parameters, system scheduler, and system database.

Chapter 4, "CAR Report Configuration"

Provides procedures for configuring the rating engine, quality of service, and automatic generation of CAR reports.

Chapter 5, "CAR User Reports Configuration"

Provides procedures for configuring individual and department bills and Cisco Unified IP Phone services for use with CAR user reports.

Chapter 6, "CAR System Reports Configuration"

Provides procedures for configuring quality of service reports and parameters, traffic summary, system overview, and CDR errors for use with CAR system reports.

Chapter 7, "CAR Device Reports Configuration"

Provides procedures for configuring CAR device reports for gateways, conference bridges, and voice-messaging utilization.

Chapter 8, "CDR Search Configuration"

Provides procedures for configuring CAR CDR Search for user extension and gateways.

Chapter 9, "Export CDR/CMR Records Configuration"

Provides procedures for configuring the export of CDR/CMR records.

Chapter 10, "Understanding Cisco Call Detail Records"

Provides CDR definitions and examples.

Chapter 11, "CAR Report Results"

Provides information describing the results of all CAR reports.


Related Documentation

See the Cisco Unified Communications Manager Documentation Guide for additional Cisco Unified Communications Manager documentation. The following URL shows an example of the path to the documentation guide:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/<release #>/doc_gd/index.htm

Conventions

This document uses the following conventions:

Convention
Description

boldface font

Commands and keywords are in boldface.

italic font

Arguments for which you supply values are in italics.

[   ]

Elements in square brackets are optional.

{ x | y | z }

Alternative keywords are grouped in braces and separated by vertical bars.

[ x | y | z ]

Optional alternative keywords are grouped in brackets and separated by vertical bars.

string

A nonquoted set of characters. Do not use quotation marks around the string or the string will include the quotation marks.

screen font

Terminal sessions and information the system displays are in screen font.

boldface screen font

Information you must enter is in boldface screen font.

italic screen font

Arguments for which you supply values are in italic screen font.

 

This pointer highlights an important line of text in an example.

^

The symbol ^ represents the key labeled Control—for example, the key combination ^D in a screen display means hold down the Control key while you press the D key.

<   >

Nonprinting characters, such as passwords, are in angle brackets.


Notes use the following conventions:


Note Means reader take note. Notes contain helpful suggestions or references to material not covered in the publication.


Timesavers use the following conventions:


Timesaver Means the described action saves time. You can save time by performing the action described in the paragraph.


Tips use the following conventions:


Tip Means the information contains useful tips.


Cautions use the following conventions:


Caution Means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data.

Warnings use the following conventions:


Warning This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, you must be aware of the hazards involved with electrical circuitry and familiar with standard practices for preventing accidents.


Obtaining Documentation, Obtaining Support, and Security Guidelines

For information on obtaining documentation, obtaining support, providing documentation feedback, security guidelines, and also recommended aliases and general Cisco documents, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Cisco Product Security Overview

This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors and users are responsible for compliance with U.S. and local country laws. By using this product you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at: http://www.cisco.com/wwl/export/crypto/tool/stqrg.html. If you require further assistance please contact us by sending email to export@cisco.com.