Cisco Unified Serviceability Administration Guide, Release 6.1(1)
Using Cisco Unified Serviceability
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Using Cisco Unified Serviceability

Table Of Contents

Using Cisco Unified Serviceability

Accessing Cisco Unified Serviceability

Using Hypertext Transfer Protocol over Secure Sockets Layer (HTTPS)

HTTPS Overview for Internet Explorer

Saving the Certificate to the Trusted Folder in Internet Explorer

Using Netscape to Save the Certificate to the Trusted Folder

Using the Cisco Unified Serviceability Interface

Using Accessibility Features

Where to Find More Information

Related Topics


Using Cisco Unified Serviceability


This chapter comprises the following topics:

Accessing Cisco Unified Serviceability

Using Hypertext Transfer Protocol over Secure Sockets Layer (HTTPS)

Using the Cisco Unified Serviceability Interface

Using Accessibility Features

Where to Find More Information

Accessing Cisco Unified Serviceability


Tip After you log in to Cisco Unified Serviceability, you can access all applications that display in the Navigation drop-down list box, except for the Cisco Unified OS Administration or Disaster Recovery System, without having to log in to each application. You cannot access the Cisco Unified Operating System Administration or Disaster Recovery System GUIs with the same username and password that you use to access Cisco Unified Serviceability. To access these applications from Cisco Unified Serviceability, you must click the Logout link in the upper, right corner of the Cisco Unified Serviceability window; then, choose the application from the Navigation drop-down list box, and click Go.

If you have already logged in to one of the applications that display in the Navigation drop-down list box (not Cisco Unified OS Administration or Disaster Recovery System), you can access Cisco Unified Serviceability without logging in; from the Navigation drop-down list box, choose Cisco Unified Serviceability; then, click Go.


To access Cisco Unified Serviceability, perform the following procedure:

Procedure


Step 1 By using Netscape 7.1 or Internet Explorer 6.0 or 7.0, browse into the node where the Cisco CallManager Serviceability service runs.


Tip In the supported browser, enter https://<server name or IP address>:8443/ccmservice/, where server name or IP address equals the server where the Cisco CallManager Serviceability service runs and 8443 equals the port number for HTTPS.

If you enter http://<server name or IP address>:8080 in the browser, the system redirects you to use HTTPS. HTTP uses the port number, 8080.


Step 2 If the system prompts you about certificates, see the "Using Hypertext Transfer Protocol over Secure Sockets Layer (HTTPS)" section.

Step 3 Enter the username and the application user password that you specified during installation; click Login.

To clear the username and password before you log in, click Reset.


Tip Any user who has the Standard CCMUsers role assigned can access Cisco Unified Serviceability. For information on how to assign this role to a user, refer to the Cisco Unified Communications Manager Administration Guide.



Additional Information

See the "Related Topics" section.

Using Hypertext Transfer Protocol over Secure Sockets Layer (HTTPS)

This section contains information on the following topics:

HTTPS Overview for Internet Explorer

Saving the Certificate to the Trusted Folder in Internet Explorer

Using Netscape to Save the Certificate to the Trusted Folder


Note For additional information about HTTPS, refer to Cisco Unified Communications Manager Security Guide.


Hypertext Transfer Protocol over Secure Sockets Layer (SSL), which secures communication between the browser client and the Tomcat web server, uses a certificate and a public key to encrypt the data that is transferred over the internet. HTTPS, which ensures the identity of the node, supports applications, such as Cisco Unified Serviceability. HTTPS also ensures that the user login password transports securely via the web.

HTTPS Overview for Internet Explorer

The first time that you (or a user) access Cisco Unified Serviceability, a Security Alert dialog box asks whether you trust the server. When the dialog box displays, you must perform one of the following tasks:

By clicking Yes, you choose to trust the certificate for the current web session only. If you trust the certificate for the current session only, the Security Alert dialog box displays each time that you access the application: that is, until you install the certificate in the trusted folder.

By clicking View Certificate > Install Certificate, you indicate that you intend to perform certificate installation tasks, so you always trust the certificate. If you install the certificate in the trusted folder, the Security Alert dialog box does not display each time that you access the web application.

By clicking No, you cancel the action. No authentication occurs, and you cannot access the web application. To access the web application, you must click Yes or install the certificate via the View Certificate > Install Certificate options.


Note The system issues the certificate by using the hostname. If you attempt to access a web application by using the IP address, the Security Alert dialog box displays, even though you installed the certificate on the client.


Additional Information

See the "Related Topics" section.

Saving the Certificate to the Trusted Folder in Internet Explorer

To save the CA Root certificate in the trusted folder, so the Security Alert dialog box does not display each time that you access the web application, perform the following procedure:

Procedure


Step 1 Browse to the application on the Tomcat web server.

Step 2 When the Security Alert dialog box displays, click View Certificate.

Step 3 In the Certificate pane, click Install Certificate.

Step 4 Click Next.

Step 5 Click the Place all certificates in the following store radio button; click Browse.

Step 6 Browse to Trusted Root Certification Authorities.

Step 7 Click Next.

Step 8 Click Finish.

Step 9 To install the certificate, click Yes.

A message states that the import was successful. Click OK.

Step 10 In the lower, right corner of the dialog box, click OK.

Step 11 To trust the certificate, so you do not receive the dialog box again, click Yes.


Additional Information

See the "Related Topics" section.

Using Netscape to Save the Certificate to the Trusted Folder

When you use HTTPS with Netscape, you can view the certificate credentials, trust the certificate for one session, trust the certificate until it expires, or not trust the certificate at all.


Tip If you trust the certificate for one session only, you must repeat this procedure each time that you access the HTTPS-supported application. If you do not trust the certificate, you cannot access the application.


Perform the following procedure to save the certificate to the trusted folder:

Procedure


Step 1 Browse to the application, for example, Cisco Unified Serviceability, by using Netscape.

The certificate authority dialog box displays.

Step 2 Click one of the following radio buttons:

Accept this certificate for this session

Do not accept this certificate and do not connect

Accept this certificate forever (until it expires)


Note If you choose Do not accept, the application does not display.



Note To view the certificate credentials before you continue, click Examine Certificate. Review the credentials and click Close.


Step 3 Click OK.

The Security Warning dialog box displays.

Step 4 Click OK.


Additional Information

See the "Related Topics" section.

Using the Cisco Unified Serviceability Interface

In addition to performing troubleshooting and service-related tasks in Cisco Unified Serviceability, you can perform the following tasks:

To access Dialed Number Analyzer to test and diagnose a deployed Cisco Unified Communications Manager dial plan configuration, analyze the test results and use the results to tune the dial plan, activate the Cisco Dialed Number Analyzer service by choosing Tools > Service Activation and choosing Tools > Dialed Number Analyzer. For more information on how to use the Dialed Number Analyzer, refer to the Cisco Unified Communications Manager Dialed Number Analyzer Guide.

To access Cisco Unified Communications Manager CDR Analysis and Reporting from Tools > CDR Analysis and Reporting, perform the required procedures, as described in the Cisco Unified Communications Manager CDR Analysis and Reporting Administration Guide.

To display documentation for a single window, choose Help > This Page in Cisco Unified Serviceability.

To display a list of documents that are available with this release (or to access the online help index), choose Help > Contents in Cisco Unified Serviceability.

To verify the version of Cisco Unified Serviceability that runs on the node, choose Help > About or click the About link in the upper, right corner of the window.

To go directly to the home page in Cisco Unified Serviceability from a configuration window, choose Cisco Unified Serviceability from the Navigation drop-down list box in the upper, right corner of the window.

To access other application GUIs, choose the appropriate application from the Navigation drop-down list box in the upper, right corner of the window; then, click Go.

To log out of Cisco Unified Serviceability, click the Logout link in the upper, right corner of the Cisco Unified Serviceability window.

In each Cisco Unified Serviceability configuration window, configuration icons display that correspond to the configuration buttons at the bottom of the window; for example, you can either click the Save icon or the Save button to complete the task.


Tip Cisco Unified Serviceability does not support the buttons in your browser. Do not use the browser buttons, for example, the Back button, when you perform configuration tasks.


Using Accessibility Features

Cisco Unified Serviceability provides functionality for users that allows them to access buttons on the window without using a mouse. These navigation shortcuts assist visually impaired or blind attendants to use the application.

Use Table 2-1 as a guide for navigating the interface by using keyboard shortcuts.

Table 2-1 Navigation Shortcuts for Cisco Unified Serviceability

Keystroke
Action

Alt

Moves focus to the browser menu bar.

Enter

Chooses the item with focus (menu option, button, and so on.)

Alt, arrow keys

Moves between browser menus.

Alt+underlined letter

Takes you to the menu; for example, Alt+A moves you to the Alarms menu.

Spacebar

Toggles control; for example, checks and unchecks a check box.

Tab

Moves focus to the next item in the tab order or to next control group.

Shift+Tab

Moves focus to the previous item or group in the tab order.

Arrow keys

Moves among controls within a group.

Home

Moves to the top of the window if more than one screenful of information exists. Also, moves to the beginning of a line of user-entered text.

End

Moves to the end of a line of user-entered text.

Moves to the bottom of the window if more than one screenful of information exists.

Page Up

Scrolls up one screen.

Page Down

Scrolls down one screen.


Where to Find More Information

Cisco Unified Communications Manager Administration Guide

Cisco Unified Communications Manager System Guide

Cisco Unified Communications Manager CDR Analysis and Reporting Administration Guide

Cisco Unified Communications Manager Security Guide

CiscoWorks2000 user documentation

Cisco Unified Communications Manager Real-Time Monitoring Tool Administration Guide

Additional Information

See the "Related Topics" section.

Related Topics

Accessing Cisco Unified Serviceability

Using Hypertext Transfer Protocol over Secure Sockets Layer (HTTPS)

Using the Cisco Unified Serviceability Interface

Using Accessibility Features