Cisco Unified CallManager Serviceability System Guide, Release 5.1(3)
Index
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Index

Table Of Contents

Symbols - A - B - C - D - E - F - H - I - L - M - N - O - P - R - S - T - Z

Index

Symbols

6-58

A

A Cisco DB Replicator service 2-7

A Cisco DB service 2-7

Alarms

configuration checklist 3-3

configuration overview 3-2

definitions, described 3-2

described 3-1

overview 3-1

viewing information

overview 3-2

alerts

action configuration (table) 7-6

customization (table) 7-4

emailing notification 6-61

logs, described 7-7

notification for a counter 6-61

preconfigured 7-2

scheduling notification 6-61

thresholds 6-61

B

backup

service

Cisco DRF Local 2-11

Cisco DRF Master 2-11

C

category tabs 6-60

sample rates 6-61

CDR

service

Cisco CAR Scheduler 2-11

Cisco CAR Web Service 2-5

Cisco CDR Agent 2-11

Cisco SOAP - CDRonDemand Service 2-5

Cisco AMC Service 2-10

Cisco Analog Access

perfmon object and counters 6-3

Cisco Analyzer service 2-4

Cisco Annunciator Device

perfmon object and counters 6-4

Cisco AXL Web Service 2-5

Cisco Bulk Provisioning Service 2-5

Cisco CallManager

perfmon object and counters 6-4

Cisco CallManager Admin service 2-9

Cisco CallManager Attendant Console

perfmon object and counters 6-11

Cisco CallManager Attendant Console Server service 2-3

Cisco CallManager Cisco IP Phone Services 2-10

Cisco CallManager Personal Directory service 2-9

Cisco CallManager Serviceability service 2-9

Cisco CallManager System Performance

perfmon object and counters 6-13

Cisco CAR Scheduler service 2-11

Cisco CAR Web Service 2-5

Cisco CDP Agent service 2-8

Cisco CDP service 2-9

Cisco CDR Agent service 2-11

Cisco Certificate Authority Proxy Function (CAPF) service 2-6

Cisco Certificate Expiry Monitor service 2-8

Cisco CTIManager

perfmon object and counters 6-15

Cisco CTL Provider service 2-6

Cisco Database Layer Monitor service 2-8

Cisco DB Replicator service 2-7

Cisco DB service 2-7

Cisco DHCP Monitor service 2-4

Cisco Dual-Mode Mobility perfmon object and counters 6-16

Cisco Electronic Notification service 2-8

Cisco Extended Functions service 2-4

Cisco Extension Mobility

perfmon object and counters 6-17

Cisco Extension Mobility Application 2-10

Cisco Gatekeeper

perfmon object and counters 6-17

Cisco H.323

perfmon object and counters 6-18

Cisco Hunt Lists

perfmon object and counters 6-19

Cisco HW Conference Bridge Device

perfmon object and counters 6-20

Cisco IP Manager Assistant

perfmon object and counters 6-20

Cisco IP Voice Media Streaming App service 2-3

Cisco License Manager service 2-8

Cisco Lines

perfmon object and counters 6-21

Cisco Locations

perfmon object and counters 6-21

Cisco Log Partition Monitoring Tool service 2-9

Cisco Media Streaming Application

perfmon object and counters 6-22

Cisco Messaging Interface

perfmon object and counters 6-25

Cisco Messaging Interface service 2-3

Cisco MGCP FXO Device

perfmon object and counters 6-25

Cisco MGCP FXS Device

perfmon object and counters 6-26

Cisco MGCP Gateways

perfmon object and counters 6-26

Cisco MGCP Gateways 6-27

Cisco MGCP PRI Device

perfmon object and counters 6-27

Cisco MGCP T1CAS Device

perfmon object and counters 6-27

Cisco MOH Device

perfmon object and counters 6-28

Cisco MTP Device

perfmon object and counters 6-29

Cisco Phones

perfmon object and counters 6-29

Cisco Presence Feature

perfmon object and counters 6-30

Cisco QSIG Features

perfmon object and counters 6-30

Cisco RIS Data Collector service 2-9

Cisco RTMT Reporter Servlet 2-10

Cisco Serviceability Reporter service 2-5

Cisco Signaling

perfmon object and counters 6-30

Cisco SIP

perfmon object and counters 6-30, 6-31

Cisco SIP Stack

perfmon object and counters 6-32

Cisco SOAP - CDRonDemand Service 2-5

Cisco SOAP-Log-Collection APIs 2-11

Cisco SOAP Performance Monitoring APIs service 2-10

Cisco SW Conf Bridge Device

perfmon object and counters 6-39

Cisco Syslog Agent service 2-8

Cisco TFTP Server

perfmon object and counters 6-40

Cisco TFTP service 2-3

Cisco Tomcat Connector

perfmon object and counters 6-43

Cisco Tomcat service 2-7

Cisco Tomcat Stats Servlet 2-10

Cisco Trace Collection Service 2-9

Cisco Trace Collection Servlet 2-9

Cisco Transcode Device

perfmon object and counters 6-47

Cisco Unified CallManager

service

Cisco Analyzer 2-4

Cisco CallManager 2-2

Cisco CallManager Admin 2-9

Cisco CallManager Attendant Console Server 2-3

Cisco CallManager Personal Directory 2-9

Cisco CallManager Serviceability 2-9

Cisco CDP 2-9

Cisco CTIManager 2-3

Cisco DHCP Monitor Service 2-4

Cisco Extended Functions 2-4

Cisco Extension Mobility Application 2-10

Cisco IP Voice Media Streaming App 2-3

Cisco Log Partition Monitoring Tool 2-9

Cisco Messaging Interface 2-3

Cisco TFTP 2-3

Cisco Tomcat Stats Servlet 2-10

Cisco Trace Collection Service 2-9

Cisco Trace Collection Servlet 2-9

Cisco Video Conference Bridge

perfmon object and counters 6-47

Cisco WebDialer

perfmon object and counters 6-48

Cisco WSM Connector

perfmon object and counters 6-48

Control Center

described 2-12

feature services 2-12

network services 2-12

starting services, described 2-12

stopping services, described 2-12

viewing service status, described 2-12

conventions xi

counters

adding 6-61

alert notification 6-61

chart 6-61

perfmon, described 6-1

properties 6-61

zooming 6-61

CTI

Cisco CTIManager

perfmon object and counters 6-15

Cisco CTIManager service 2-3

service

Cisco IP Manager Assistant Service 2-4

Cisco WebDialer Web Service 2-4

D

database

service

A Cisco DB 2-7

A Cisco DB Replicator 2-7

Cisco AXL Web Service 2-5

Cisco Bulk Provisioning Service 2-5

Cisco Database Layer Monitor 2-8

Database Change Notification Client

perfmon object and counters 6-49

Database Change Notification Server

perfmon object and counters 6-50

Database Change Notification Subscription

perfmon object and counters 6-50

Database Local DSN

perfmon object and counters 6-50

DB User Host Information Counters

perfmon object and counters 6-50

definitions

alarms 3-2

directory

Cisco DirSync service 2-7

document

audience x

conventions xi

organization x

purpose ix

documentation

related xi

E

Enterprise Replication DBSpace Monitors

perfmon object and counters 6-51

Enterprise Replication Perfmon Counters

perfmon object and counters 6-51

F

feature services

activating 2-1

configuration checklist (table) 2-13

described 2-1

starting 2-1

stopping 2-1

viewing status 2-1

H

Host Resources Agent service 2-8

I

informs

Cisco Unified CallManager parameters (table) 10-5

SNMP 10-4

IP

perfmon object and counters 6-51

L

Log Partition Monitoring

described 8-1

service 2-9

logs

alerts 7-7

perfmon 6-62

M

Management Information Base

CISCO-CCM-MIB 10-8

Cisco-CDP-MIB 10-7

CISCO-SYSLOG-MIB 10-8

HOST-RESOURCES MIB 10-7

MIB-II 10-7

SYSAPPL-MIB 10-7

Management Information Base (MIB) 10-6

Memory

perfmon object and counters 6-52

MIB

CISCO-CCM-MIB 10-8

Cisco-CDP-MIB 10-7

CISCO-SYSLOG-MIB 10-8

described 10-6

HOST-RESOURCES MIB 10-7

MIB-II 10-7

SYSAPPL-MIB 10-7

MIB2 Agent service 2-8

monitoring

performance 6-61

N

Network Agent Adaptor service 2-8

Network Interface

perfmon object and counters 6-54

network services

Control Center 2-7

described 2-7

starting 2-7

stopping 2-7

viewing status 2-7

Number of Replicates

perfmon object and counters 6-55

O

object

perfmon, described 6-1

object and counters

Database Change Notification Client 6-49

organization x

overview

browser support 1-3

remote serviceability 1-2

serviceability 1-1

P

Partition

perfmon object and counters 6-55

perfmon

counters

adding 6-61

category tabs, described 6-60

chart 6-61

properties 6-61

sample rates 6-61

zooming 6-61

logs 6-62

object and counters

Cisco Analog Access 6-3

Cisco Annunciator Device 6-4

Cisco CallManager 6-4

Cisco CallManager Attendant Console 6-11

Cisco CallManager System Performance 6-13

Cisco CTIManager 6-15

Cisco Dual-Mode Mobility 6-16

Cisco Extension Mobility 6-17

Cisco Gatekeeper 6-17

Cisco H.323 6-18

Cisco Hunt Lists 6-19

Cisco HW Conference Bridge Device 6-20

Cisco IP Manager Assistant 6-20

Cisco Lines 6-21

Cisco Locations 6-21

Cisco Media Streaming Application 6-22

Cisco Messaging Interface 6-25

Cisco MGCP FXO Device 6-25

Cisco MGCP FXS Device 6-26

Cisco MGCP Gateways 6-26

Cisco MGCP PRI Device 6-27

Cisco MGCP T1CAS Device 6-27

Cisco MOH Device 6-28

Cisco MTP Device 6-29

Cisco Phones 6-29

Cisco Presence Feature 6-30

Cisco QSIG Feature 6-30

Cisco Signaling 6-30

Cisco SIP 6-30, 6-31

Cisco SIP Stack 6-32

Cisco SW Conf Bridge Device 6-39

Cisco TFTP Server 6-40

Cisco Tomcat Connector 6-43

Cisco Transcode Device 6-47

Cisco Video Conference Bridge 6-47

Cisco WebDialer 6-48

Cisco WSM Connector 6-48

Database Change Notification Server 6-50

Database Change Notification Subscription 6-50

Database Local DSN 6-50

DB User Host Information 6-50

described 6-1

Enterprise Replication 6-51

Enterprise Replication DBSpace Monitors 6-51

IP 6-51

Memory 6-52

Network Interface 6-54

Partition 6-55

Process 6-56

Processor 6-57

System 6-58

TCP 6-58

Thread 6-59

Tomcat JVM 6-45

Tomcat Web Application 6-46

performance monitoring

category tabs, described 6-60

counters

adding 6-61

chart 6-61

properties 6-61

zooming 6-61

Number of Replicates 6-55

object and counters

Cisco Analog Access 6-3

Cisco Annunciator Device 6-4

Cisco CallManager 6-4

Cisco CallManager Attendant Console 6-11

Cisco CallManager System Performance 6-13

Cisco CTIManager 6-15

Cisco Dual-Mode Mobility 6-16

Cisco Extension Mobility 6-17

Cisco Gatekeeper 6-17

Cisco H.323 6-18

Cisco Hunt Lists 6-19

Cisco HW Conference Bridge Device 6-20

Cisco IP Manager Assistant 6-20

Cisco Lines 6-21

Cisco Locations 6-21

Cisco Media Streaming Application 6-22

Cisco Messaging Interface 6-25

Cisco MGCP FXO Device 6-25

Cisco MGCP FXS Device 6-26

Cisco MGCP Gateways 6-26

Cisco MGCP PRI Device 6-27

Cisco MGCP T1CAS Device 6-27

Cisco MOH Device 6-28

Cisco MTP Device 6-29

Cisco Phones 6-29

Cisco Presence Feature 6-30

Cisco QSIG Feature 6-30

Cisco Signaling 6-30

Cisco SIP 6-30, 6-31

Cisco SIP Stack 6-32

Cisco SW Conf Bridge Device 6-39

Cisco TFTP Server 6-40

Cisco Tomcat Connector 6-43

Cisco Transcode Device 6-47

Cisco Video Conference Bridge 6-47

Cisco WebDialer 6-48

Cisco WSM Connector 6-48

Database Change Notification Server 6-50

Database Change Notification Subscription 6-50

Database Local DSN 6-50

DB User Host Information 6-50

described 6-1

Enterprise Replication 6-51

Enterprise Replication DBSpace Monitors 6-51

IP 6-51

Memory 6-52

Network Interface 6-54

Number of Replicates 6-55

Partition 6-55

Process 6-56

Processor 6-57

System 6-58

Thread 6-59

Tomcat JVM 6-45

Tomcat Web Application 6-46

sample rates 6-61

service

Cisco AMC Service 2-10

Cisco CallManager Cisco IP Phone Services 2-10

Cisco CallManager Serviceability RTMT 2-10

Cisco CCM SNMP Service 2-6

Cisco Extended Functions 2-4

Cisco RIS Data Collector 2-9

Cisco RTMT Reporter Servlet 2-10

Cisco Serviceability Reporter 2-5

platform services

Cisco CDP Agent 2-8

Cisco Certificate Expiry Monitor Service 2-8

Cisco DB 2-7

Cisco DB Replicator 2-7

Cisco Electronic Notification 2-8

Cisco License Manager 2-8

Cisco Syslog Agent 2-8

Cisco Tomcat 2-7

Host Resources Agent 2-8

MIB2 Agent 2-8

Network Agent Adaptor 2-8

SNMP Master Agent 2-8

polling intervals

sample rate 6-61

Process

perfmon object and counters 6-56

Processor

perfmon object and counters 6-57

R

Real-Time Monitoring Tool

alerts

action configuration (table) 7-6

customization (table) 7-4

logs, described 7-7

notification for a counter 6-61

preconfigured 7-2

alert summary report 9-13

call activities report 9-9

category tabs, described 6-60

counters

adding 6-61

alert notification 6-61

chart 6-61

monitor 6-61

device statistics report 9-2

list of topics 5-1

logging and report generation

call log 5-9

device log 5-13

server log 5-8

service log 5-11

overview 5-1

performance protection report 9-15

polling interval 6-61

sample rate 6-61

server statistics report 9-5

service

Cisco AMC Service 2-10

Cisco CallManager Serviceability RTMT 2-10

Cisco RTMT Reporter Servlet 2-10

Cisco Syslog Agent 2-8

serviceability reports archive 9-2

service statistics report 9-7

view tab

summary 5-6

window components 5-3

zooming a counter 6-61

related documentation xi

remote serviceability 1-2

reporting tools 1-2

reports

perfmon logs 6-62

restore

service

Cisco DRF Local 2-11

Cisco DRF Master 2-11

S

sample rate 6-61

security

service

Cisco Certificate Authority Proxy Function (CAPF) 2-6

Cisco CTL Provider 2-6

service

A Cisco DB 2-7

A Cisco DB Replicator 2-7

Cisco AMC Service 2-10

Cisco Analyzer 2-4

Cisco AXL Web Service 2-5

Cisco Bulk Provisioning Service 2-5

Cisco CallManager 2-2

Cisco CallManager Admin 2-9

Cisco CallManager Attendant Console Server 2-3

Cisco CallManager Cisco IP Phone Services 2-10

Cisco CallManager Personal Directory 2-9

Cisco CallManager Serviceability 2-9

Cisco CallManager Serviceability RTMT 2-10

Cisco CAR Scheduler 2-11

Cisco CAR Web Service 2-5

Cisco CCM SNMP Service 2-6

Cisco CDP 2-9

Cisco CDP Agent 2-8

Cisco CDR Agent 2-11

Cisco Certificate Authority Proxy Function (CAPF) 2-6

Cisco Certificate Expiry Monitor 2-8

Cisco CTIManager 2-3

Cisco CTL Provider 2-6

Cisco Database Layer Monitor 2-8

Cisco DHCP Monitor Service 2-4

Cisco DirSync 2-7

Cisco DRF Local 2-11

Cisco DRF Master 2-11

Cisco Electronic Notification 2-8

Cisco Extended Functions 2-4

Cisco Extension Mobility Application 2-10

Cisco IP Manager Assistant 2-4

Cisco IP Voice Media Streaming App 2-3

Cisco License Manager 2-8

Cisco Log Partition Monitoring Tool 2-9

Cisco Messaging Interface 2-3

Cisco RIS Data Collector 2-9

Cisco RTMT Reporter Servlet 2-10

Cisco Serviceability Reporter 2-5

Cisco SOAP - CDRonDemand Service 2-5

Cisco SOAP-Log Collection APIs 2-11

Cisco SOAP Performance Monitoring APIs 2-10

Cisco Syslog Agent 2-8

Cisco TFTP 2-3

Cisco Tomcat 2-7

Cisco Tomcat Stats Servlet 2-10

Cisco Trace Collection Service 2-9

Cisco Trace Collection Servlet 2-9

Cisco WebDialer Web Service 2-4

configuration checklist (table) 2-13

Control Center, described 2-12

feature services 2-1

Host Resources Agent 2-8

MIB2 Agent 2-8

Native Agent Adaptor 2-8

network services 2-7

SNMP Master Agent 2-8

starting services, described 2-12

stopping services, described 2-12

viewing service status, described 2-12

serviceability

browser support 1-3

introduction 1-1

overview 1-1

remote 1-2

reporting tools 1-2

Serviceability Reports Archive

described 9-1

service parameters 9-2

Simple Network Management Protocol

basics 10-2

community strings, described 10-4

configuration checklist (table) 10-11

described 10-1

inform parameters (table) 10-5

informs 10-4

MIB 10-6

service

Cisco CCM SNMP Service 2-6

Cisco CDP Agent 2-8

Host Resources Agent 2-8

MIB2 Agent 2-8

Network Agent Adaptor 2-8

SNMP Master Agent 2-8

SNMPv1 10-3

SNMPv2c 10-3

SNMPv3 10-3

trace configuration 10-11

traps 10-4

troubleshooting 10-12

users, described 10-4

SNMP

basics 10-2

community strings, described 10-4

configuration checklist (table) 10-11

described 10-1

inform parameters (table) 10-5

informs 10-4

MIB 10-6

remote monitoring with 10-1

service

Cisco CCM SNMP Service 2-6

Cisco CDP 2-9

Cisco CDP Agent 2-8

Host Resources Agent 2-8

MIB2 Agent 2-8

Network Agent Adaptor 2-8

SNMP Master Agent 2-8

SNMPv1 10-3

SNMPv2c 10-3

SNMPv3 10-3

trace configuration 10-11

trap parameters (table) 10-5

traps 10-4

troubleshooting 10-12

users, described 10-4

SNMP Master Agent service 2-8

SOAP

service

Cisco SOAP - CDRonDemand Service 2-5

Cisco SOAP-Log Collection APIs 2-11

Cisco SOAP Performance Monitoring APIs 2-10

System

perfmon object and counters 6-58

T

TCP

perfmon object and counters 6-58

Thread

perfmon object and counters 6-59

Tomcat JVM

perfmon object and counters 6-45

Tomcat Web Application

perfmon object and counters 6-46

Trace

configuration

described 4-2

configuration and collection checklist 4-4

list of topics 4-1

overview 4-1

trace and log central

described 4-3

troubleshooting trace setting

described 4-2

traps

trap configuration parameters (table) 10-5

traps, SNMP 10-4

Z

zooming a counter 6-61