Cisco Unified CallManager Serviceability System Guide, Release 5.1(3)
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Table Of Contents





Related Documentation


Obtaining Documentation, Obtaining Support, and Security Guidelines

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This preface describes the purpose, audience, organization, and conventions of this guide, and provides information on how to obtain related documentation.

Note This document may not represent the latest Cisco product information available. You can obtain the most current documentation by accessing Cisco's product documentation page at this URL:

The preface covers these topics:




Related Documentation


Obtaining Documentation, Obtaining Support, and Security Guidelines

Cisco Product Security Overview


The Cisco Unified CallManager Serviceability System Guide provides information about the Cisco Unified CallManager Serviceability program, including the Real-Time Monitoring Tool (RTMT).

Use this book with the Cisco Unified CallManager System Guide, the Cisco Unified CallManager Administration Guide, the Cisco Unified CallManager Serviceability Administration Guide, and the Cisco Unified CallManager CDR Analysis and Reporting Administration Guide. All documents provide instructions for administering the Cisco Unified CallManager program and include descriptions of procedural tasks that you complete using Cisco Unified CallManager Administration.


The Cisco Unified CallManager Serviceability System Guide provides information for network administrators responsible for managing and supporting the Cisco Unified CallManager system. Network engineers, system administrators, or telecom engineers use this guide to learn about, and administer, remote serviceability features. This guide requires knowledge of telephony and IP networking technology.


The following table shows how this guide is organized:



Provides an overview of the Cisco Unified CallManager Serviceability program, remote serviceability programs, and reporting tools.

"Service Management"

Provides a brief description of the Cisco Unified CallManager services such as Cisco TFTP, Cisco CTIManager, and Cisco RIS Data Collector as well as an overview of the procedures for activating/deactivating and starting/stopping services.


Provides an overview of alarms and alarm definitions.

Chapter 4, "Trace"

Provides an overview and the procedures for configuring trace parameters and trace collection.

"Real-Time Monitoring Tool"

Provides an overview of performance and device monitoring and alert notification.

Chapter 6, "Performance Objects and Counters"

Provides a complete list of performance objects and their associated counters. Provides tables with related information about Cisco Unified CallManager perfmon counters, the Real-Time Monitoring Tool, and CCM_SNMP_MIB.


Provides an overview of alerts, including a description of preconfigured alerts. Describes fields that you use to configure alerts and alert actions. Provides a list of attributes of alert logs.

"Log Partition Monitoring"

Provides information about Log Partition Monitoring to monitor the disk usage of the log partition on a server (or all servers in the cluster).

Chapter 9, "Serviceability Reports Archive"

Provides an overview on the reports generated by the Cisco Serviceability Reporter service.

Chapter 10, "Simple Network Management Protocol"

Provides an overview of Cisco Unified CallManager support of SNMP versions 1, 2c, and 3. Administrators use SNMP to troubleshoot and to perform diagnostics and network management tasks.

Related Documentation

Refer to the Cisco Unified CallManager Documentation Guide for further information about related Cisco IP telephony applications and products. The following URL shows an example of the path to the documentation guide:<release #>/doc_gd/index.htm


This document uses the following conventions:


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Commands and keywords are in boldface.

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Arguments for which you supply values are in italics.

[   ]

Elements in square brackets are optional.

{ x | y | z }

Alternative keywords are grouped in braces and separated by vertical bars.

[ x | y | z ]

Optional alternative keywords are grouped in brackets and separated by vertical bars.


A nonquoted set of characters. Do not use quotation marks around the string or the string will include the quotation marks.

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Terminal sessions and information the system displays are in screen font.

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Information you must enter is in boldface screen font.

italic screen font

Arguments for which you supply values are in italic screen font.


This pointer highlights an important line of text in an example.


The symbol ^ represents the key labeled Control—for example, the key combination ^D in a screen display means hold down the Control key while you press the D key.

<   >

Nonprinting characters, such as passwords, are in angle brackets.

Notes use the following conventions:

Note Means reader take note. Notes contain helpful suggestions or references to material not covered in the publication.

Timesavers use the following conventions:

Timesaver Means the described action saves time. You can save time by performing the action described in the paragraph.

Tips use the following conventions:

Tip Means the information contains useful tips.

Cautions use the following conventions:

Caution Means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data.

Warnings use the following conventions:

Warning This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, you must be aware of the hazards involved with electrical circuitry and familiar with standard practices for preventing accidents.

Obtaining Documentation, Obtaining Support, and Security Guidelines

For information on obtaining documentation, obtaining support, providing documentation feedback, security guidelines, and also recommended aliases and general Cisco documents, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

Cisco Product Security Overview

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