Cisco Unified CallManager Serviceability System Guide, Release 5.1(3)
Introduction
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Introduction

Table Of Contents

Introduction

Cisco Unified CallManager Serviceability Overview

Reporting Tools

Remote Serviceability Tools

Browser Support

Where to Find More Information


Introduction


This chapter contains information on the following topics:

Cisco Unified CallManager Serviceability Overview

Reporting Tools

Remote Serviceability Tools

Browser Support

Where to Find More Information

Cisco Unified CallManager Serviceability Overview

Cisco Unified CallManager Serviceability, a web-based troubleshooting tool for Cisco Unified CallManager, provides the following functionality:

Saves Cisco Unified CallManager services alarms and events for troubleshooting and provides alarm message definitions.

Saves Cisco Unified CallManager services trace information to various log files for troubleshooting. Administrators can configure trace in Cisco Unified CallManager Serviceability and collect and view trace information in the Cisco Unified CallManager real-time monitoring tool.

Provides feature services that you can activate and deactivate in the Service Activation window.

Provides an interface for starting and stopping feature and network services.

Provides an interface for viewing status for feature and network services.

Generates reports for CDR Analysis and Reporting (CAR) and Real-Time Monitoring Tool (RTMT).

Provides CDROnDemand, which allows you to retrieve the CDR/CMR files from Cisco Unified CallManager.

Allows Cisco Unified CallManager to work as a managed device for SNMP remote management and troubleshooting.

Monitors the disk usage of the log partition on a server (or all servers in the cluster)

Reporting Tools

Cisco Unified CallManager Serviceability provides the following reporting tools:

Cisco Unified CallManager CDR Analysis and Reporting—Generates reports for Quality of Service, traffic, and billing information through Cisco CDR Analysis and Reporting. For more information, see the Cisco Unified CallManager CDR Analysis and Reporting Administration Guide.

Cisco Unified CallManager Real-Time Monitoring Tool (RTMT)—Monitors real-time behavior of the components in a Cisco Unified CallManager cluster through the real-time monitoring tool (RTMT); creates daily reports that you can access through the Serviceability Reports Archive.

Serviceability Reports Archive—Archives reports that Cisco Unified CallManager Serviceability generates.

Cisco Unified Dialed Number Analyzer—Allows you to test and diagnose a deployed Cisco Unified CallManager dial plan configuration, analyze the test results and use the results to tune the dial plan. For more information on how to access and use the Dialed Number Analyzer, see the Cisco Unified Dialed Number Analyzer Guide.


Note The Cisco Unified Unified Reporting web application, which reports data from one or more sources on one or more servers in a cluster into one output view, can be used for inspection or troubleshooting. Some reports run checks to identify conditions that could impact cluster operations. The RTMT provides a menu option, System > Cisco Unified Reporting to access Cisco Unified Reporting from RTMT. Refer to the Cisco Unified Reporting Administration Guide for more information.


Remote Serviceability Tools

To supplement the management and administration of the Cisco Unified CallManager system, you can use remote serviceability tools. Using these tools, you can gather system and debug information for diagnostic help or remote troubleshooting. The tools can process and report on a collection of local or remote Cisco Unified CallManager configuration information.

With customer permission, technical support engineers log on to a Cisco Unified CallManager server and get a desktop or shell that allows them to perform any function that could be done from a local logon session.

Cisco Unified CallManager supports the following capabilities for remote serviceability:

Simple Network Management Protocol (SNMP)—Provides remote management for managed devices such as Cisco Unified CallManager

Show Command Line Interface—Displays Cisco Unified CallManager system data.

CiscoWorks2000—Purchased separately from Cisco Unified CallManager, supports maintenance of Cisco networks and devices. The following features, which serve as examples only, show how you can use CiscoWorks2000 to manage Cisco Unified CallManager operations:

Path Analysis defines Cisco Unified CallManager system paths in the form of maps, trace logs, or discovery tables. Path Analysis, which traces connectivity between two specified points in your network, requires that you enable CDR logging in Cisco Unified CallManager Administration.

Syslog Analysis tools monitor and manage a wide range of events and error messages concurrently on each Cisco Unified CallManager server and other Cisco devices at your site.

Cisco Discovery Protocol (CDP) enables discovery of Cisco Unified CallManager servers and management of those servers by CiscoWorks2000. After you use the CDP cache MIB of the direct neighboring device to discover the Cisco Unified CallManager, you can use CiscoWorks2000 to query other Cisco Unified CallManager-supported MIBs for provisions or statistics information about topology services, user tracking, path analysis, and other network management services. When you use CiscoWorks2000, you must keep the CDP driver enabled at all times to discover Cisco Unified CallManager.

Browser Support

Cisco supports the following browsers with Cisco Unified CallManager Serviceability:

Internet Explorer 6 and 7

Netscape 7.1 (or later)

To access Cisco Unified CallManager Serviceability, you must browse to the application from a machine that runs the supported browser.


Note Cisco Unified CallManager CDR Analysis and Reporting (CAR) also supports Netscape 7.1 (or later). and Internet Explorer 6.0 (or later).


Cisco Unified CallManager Serviceability uses HTTPS to establish secure connections.

Where to Find More Information

Additional Cisco Documentation

Cisco Unified CallManager CDR Analysis and Reporting Administration Guide

Cisco Unified CallManager Serviceability Administration Guide

Cisco Unified CallManager Dialed Number Analyzer Guide

Cisco Unified Reporting Administration Guide

CiscoWorks2000 user documentation

http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/cw2000/index.htm