Cisco Unified CallManager CDR Analysis and Reporting Administration Guide, Release 5.1(3)
Index
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Index

Table Of Contents

A - B - C - D - E - G - I - L - M - N - O - P - Q - R - S - T - U - V - W -

Index

A

add incoming number prefix to CDR service parameter 2-3

administrators, CAR 1-5

alerts

enabling or disabling, by mail 4-8

allowed CDRonDemand get_file_list queries per minute service parameter 2-3

allowed CDRonDemand get_file queries per minute enterprise parameter 2-3

authenticate and show CAR pages 1-14

authorization code name

call details report results 10-14

system report 6-17

authorization code name report 6-17

authorization level

call details report results 10-15

system report 6-18

authorization level report 6-18

automatic

database purge 3-14

report generation 4-6

B

base rate 4-2

bill

department 5-3

department detail, report results 10-3

department summary, report results 10-2

individual 5-1

individual detail, report results 10-3

individual summary, report results 10-2

C

call detail

conference call detail, report results 10-21

call Diagnostics Enabled service parameter 2-2

call termination

CDR search by 8-4

call types

QoS by 6-8

QoS report results by call types 10-12

call usage for assistant

detail report results 10-6

summary report results 10-7

call usage for manager

detail report results 10-8

summary report results 10-8

CAR

administrators, managers, users 1-5

assistant call usage configuration 5-12

automatic database purge configuration 3-14

automatic report generation/alert configuration 4-6

call termination details, viewing 8-5

CDR/CMR records configuration 9-1

CDR error report 6-22

CDR error report configuration 6-22

CDR search

by call precedence levels 8-5

configuration 8-1

malicious calls 8-6

overview 1-12

CDR search by cause for call termination configuration 8-4

CDR search by gateway configuration 8-3

CDR search by user extension configuration 8-1

checklist 1-15

Cisco IP Phone services report configuration 5-13

Cisco Unified CallManager Assistant usage reports, described 5-10

conference bridge utilization report 7-14

conference call details configuration 7-13

configuration, gateway 3-5

department bills configuration 5-3

described 1-2

device report, described 7-1

device reports

overview 1-10

dial plan default values 3-4

disabling automatic database purge 3-14

event log report output parameters 3-16

event log report status 3-15

export CDR/CMR records results 9-2

gateway report 7-1, 7-8

generate report fields 6-7, 6-9, 6-11, 6-14, 6-20

individual bills configuration 5-2

list of topics 1-1

load CDR and CMR values 3-8

logging off 2-5

Malicious Call Identification 6-19

manager call usage configuration 5-11

manual database purge 3-12

notification limits configuration 4-9

overview 2-1

precedence call summary 6-19

QoS by call types configuration 6-8

QoS by call types report 6-8

QoS default values 4-5

QoS detail report

call types 6-3

voice quality 6-4, 6-13

QoS detail report configuration 6-2

QoS parameter operators 6-2

QoS parameters

call types 6-9

described 6-6

QoS reports, described 6-1

QoS summary report

call types 6-5

QoS summary report configuration 6-4

QoS values, defining 4-5

rating engine configuration 4-1

report configuration, described 4-1

reports, results 10-1

restoring database purge defaults 3-12

restoring dial plan default values 3-4

searching for users 5-15

system configuration 1-5, 3-1

system overview report 6-21

system overview report configuration 6-21

system preferences parameters 3-6

system reports

overview 1-8

system reports, described 6-1

top N, described 5-4

top N by charge

call types 5-5

report types 5-6

top N by charge configuration 5-4

top N by duration

call types 5-7

report types 5-8

top N by duration configuration 5-6

top N by number of calls

call types 5-9

report types 5-10

top N by number of calls configuration 5-8

traffic reports

described 6-10

traffic summary (extn), call types 6-14

traffic summary, call types 6-12

traffic summary by extensions report 6-13

traffic summary by extensions report configuration 6-13

traffic summary report 6-11

traffic summary report configuration 6-11

uninhibited loading of CDR values 3-9

user reports 1-7

user reports, described 5-1

voice messaging utilization report 7-16

car_CDRSearchByCauseCodesReport 8-5

CDR

automatic database purge configuration 3-14

disabling automatic CAR database purge 3-14

disabling loading 3-7

dump table 10-26

error, report results 10-18

error report 6-22

load schedule configuration 3-7

restoring the default load schedule 3-7

search 8-1

search by cause for call termination 8-4

search by gateway 8-3

search by user extension 8-1

search by user extension, report results 10-23

service parameters, configuring 2-2

values

CDR load 3-8

CDR analysis and reporting

general information 1-6

internationalization 1-13, 1-14

CDR Analysis and Reporting Tool

described 2-1

logging off 2-5

CDR Enabled Flag service parameter 2-2

CDR file time interval enterprise parameter 2-3

CDR Log Calls With Zero Duration Flag service parameter 2-2

CDRs

understanding 1-1

CDR values

uninhibited loading 3-9

Cisco IPMA usage reports

assistant call usage 5-12

manager call usage 5-11

Cisco IP Phone services

report configuration 5-13

report results 10-9

client matter code

detail report results 10-15

system report 6-16

client matter code report 6-16

cluster ID enterprise parameter 2-3

CMR dump table 10-26

CMR values, CDR load 3-8

conference bridge utilization, report results 10-22

conference call detail, report results 10-21

configuration checklist

CAR 1-15

configuring 6-19, 8-5, 8-6

conventions xi

customizing, reports for automatic generation 4-7

customizing reports for automatic generation 1-11

D

daily charges, notification limits configuration 4-9

daily reports

scheduling 3-9

database

automatic purge configuration 3-14

disabling automatic purge 3-14

restoring purge defaults 3-12

department bill

detail 5-3

summary 5-3

department bill detail, report results 10-3

department bill summary, report results 10-2

detail

department bill 5-3

department bill, report results 10-3

gateway 7-1

gateway, report results 10-18

individual bill 5-1

individual bill, report results 10-3

QoS, report results 10-10

QoS report 6-2

details report 6-19

device reports 7-1

device reports, CAR 1-10

dial plan, configuration 3-2

disabling

alerts by mail 4-8

automatic CAR database and CDR purge 3-14

automatic database purge 3-14

CDR loading 3-7

display FAC in CDR service parameter 2-2

document

audience x

conventions xi

organization x

purpose ix

documentation

related xi

dump table, CDR and CMR 10-26

duration 4-2

E

enabling

alerts by mail 4-8

reports for automatic generation 4-7

enabling reports for automatic generation 1-11

enterprise parameter

allowed CDRonDemand get_file queries per minute 2-3

CDRfile time interval 2-3

cluster ID 2-3

enterprise parameters 2-3

error

CDR report 6-22

CDR report, results 10-18

event log

generating 3-15

event log, generating 1-5

event log report

output 3-16

status 3-15

extension

CDR search by 8-1

CDR search by, report results 10-23

G

gateway

CDR search by 8-3

configuration for CAR 3-5

QoS report results by gateway 10-12

gateway detail

call types 7-3, 7-5

voice quality 7-3

gateway detail, report results 10-18

gateway detail report 7-1

gateway report, configuring 7-1

gateway summary, report results 10-19

gateway summary report 7-4

gateway utilization, report results 10-21

gateway utilization report 7-6

generate report fields 7-7, 7-9, 7-10, 7-12, 7-15, 7-16

generating

event log 3-15

I

individual bill

configuration 5-2

detail 5-1

summary 5-1

individual bill detail, report results 10-3

individual bill summary, report results 10-2

internationalization for CDR analysis and reporting 1-13

L

load

CDR schedule configuration 3-7

disabling CDR 3-7

restoring the default CDR schedule 3-7

logging off CAR 2-5

logon page 1-14

M

mailing a report 5-14

mail server parameters 3-2

malicious call details

report results 10-16

managers, CAR 1-5

manual database purge, configuration 3-12

media information 10-25

monthly reports

scheduling 3-11

N

notification limits 4-9

O

organization x

overview

automatic report generation 4-6

CAR 2-1

department bill reports 5-3

device reports 7-1

error and event logs 1-5

individual bill reports 5-1

system report 6-21

P

parameters

factoring time of day for rating 4-3

factoring voice quality for rating 4-4

mail server configuration 3-2

setting the base rate and duration for rating 4-2

system configuration 3-1

precedence call summary

report results 10-16

preferences

system configuration 3-6

purge

automatic database configuration 3-14

disabling automatic database 3-14

restoring database defaults 3-12

Q

QoS

default values 4-5

defining values 4-5

notification limits configuration 4-9

QoS by call types, report results 10-12

QoS by call types report 6-8

QoS by gateway, report results 10-12

QoS detail, report results 10-10

QoS detail report

call types 6-3

voice quality 6-4, 6-13

QoS parameter operators 6-2

QoS parameters, call types 6-9

QoS summary, report results 10-11

QoS summary report

call types 6-5

R

rating engine, configuration 4-1

rating parameters

factoring time of day 4-3

factoring voice quality 4-4

setting the base rate and duration 4-2

related documentation xi

report

authorization code name 6-17

authorization level 6-18

CDR error 6-22

CDR search 8-1

CDR search by cause for call termination 8-4

CDR search by gateway 8-3

CDR search by user extension 8-1

Cisco IPMA 5-11, 5-12

client matter code 6-16

department bill 5-3

device 7-1

gateway detail report 7-1

gateway summary 7-4

gateway utilization 7-6

individual bill 5-1

mailing 5-14

QoS by call types report 6-8

QoS detail 6-2

route and line group utilization 7-8

route list utilization 7-10

route pattern/hunt pilot utilization 7-11

system 6-1

system overview 6-21

top N by charge 5-4

top N by duration 5-6

top N by number of calls 5-8

traffic summary 6-11

traffic summary by extensions 6-13

voice-mail utilization 7-16

report configuration, CAR 4-1

report results

CDR error 10-18

CDR search by user extension 10-23

Cisco IP Phone services 10-9

conference bridge utilization 10-22

conference call detail 10-21

department bill, detail 10-3

department bill, summary 10-2

gateway detail 10-18

gateway summary 10-19

gateway utilization 10-21

individual bill, detail 10-3

individual bill, summary 10-2

QoS by gateway 10-12

QoS detail 10-10

QoS report by call types 10-12

QoS summary 10-11

route group utilization 10-21

route list utilization 10-21

route pattern utilization 10-21

system overview 10-17

top N by charge 10-4

top N by duration 10-4

top N by number of calls 10-5

traffic summary 10-13

traffic summary by extensions 10-13

voice mail utilization 10-23

Reports

CAR report results 10-1

reports

automatic generation configuration 4-6

automatic report generation/alert 4-6

customizing for automatic generation 1-11, 4-7

enabling for automatic generation 1-11, 4-7

overview 1-14

scheduling daily 3-9

scheduling monthly 3-11

scheduling weekly 3-10

system overview results 10-17

user 5-1

user, CAR 1-7

restoring

CAR database purge defaults 3-12

default CDR load schedule 3-7

route

group utilization, report results 10-21

list utilization, report results 10-21

pattern utilization, report results 10-21

route and line group utilization report 7-8

route list utilization report 7-10

route pattern/hunt pilot utilization report 7-11

route plan utilization report, configuring 7-8

S

schedule

CDR load configuration 3-7

restoring the default CDR load 3-7

scheduling

daily reports 3-9

monthly reports 3-11

weekly reports 3-10

search

CDR by cause for call termination 8-4

CDR by gateway 8-3

CDR by user extension 8-1

CDR by user extension, report results 10-23

CDRs 8-1

searching for users, CAR 5-15

server, mail parameters 3-2

service parameter

add incoming number prefix to CDR 2-3

allowed CDRonDemand get_file_list queries per minute 2-3

call diagnostics enabled 2-2

CDR Enabled Flag 2-2

CDR Log Calls With Zero Duration Flag 2-2

display FAC in CDR 2-2

show line group member DN in finalCalledPartyNumber CDR field 2-3

show line group member DN in finalCalledPartyNumber CDR fields service parameter 2-3

summary

department bill 5-3

department bill, report results 10-2

gateway 7-4

gateway, report results 10-19

individual bill 5-1

individual bill, report results 10-2

QoS, report results 10-11

traffic 6-11

traffic, report results 10-13

traffic by extensions 6-13

traffic by extensions, report results 10-13

system, CAR 1-5

system overview, report results 10-17

system overview report 6-21

system parameters, configuration 3-1

system preferences

configuration 3-6

system preferences parameters for CAR 3-6

system reports, CAR 1-8

T

table, CDR and CMR dump 10-26

time of day 4-3

top N

by charge 5-4

by charge, report results 10-4

by duration 5-6

by duration, report results 10-4

by number of calls 5-8

by number of calls, report results 10-5

top N by charge

call types 5-5

report types 5-6

top N by charge, report results 10-4

top N by duration

call types 5-7

configuration 5-6

report types 5-8

top N by duration, report results 10-4

top N by number of calls

call types 5-9

configuration 5-8

report types 5-10

top N by number of calls, report results 10-5

traffic summary 6-11

traffic summary (extn), call types 6-14

traffic summary, call types 6-12

traffic summary, report results 10-13

traffic summary by extensions, report results 10-13

traffic summary by extensions report 6-13

U

uninhibited loading of CDR values 3-9

user reports, CAR 1-7

user reports, described 5-1

users, CAR 1-5

using 3-12

utilization

conference bridge, report results 10-22

gateway 7-6

gateway, report results 10-21

route and line group 7-8

route group, report results 10-21

route list 7-10

route list, report results 10-21

route pattern/hunt pilot 7-11

voice-mail 7-16

voice mail, report results 10-23

V

viewing 9-2

voice mail utilization, report results 10-23

voice-mail utilization report 7-16

voice quality 4-4

W

weekly reports

scheduling 3-10