Cisco Unified CallManager Serviceability System Guide, Release 5.0(2)
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Index

Table Of Contents

A - B - C - D - E - F - H - I - L - M - N - O - P - R - S - T - Z

Index

A

A Cisco DB service 2-7

Alarms

configuration checklist 3-3

configuration overview 3-2

definitions

described 3-2

described 3-1

overview 3-1

viewing information

overview 3-2

alerts

action configuration (table) 7-5

customization (table) 7-3

emailing notification 6-66

logs, described 7-6

notification for a counter 6-66

preconfigured 7-2

scheduling notification 6-66

thresholds 6-66

B

backup

service

Cisco DRF Local 2-11

Cisco DRF Master 2-6

C

category tabs 6-65

sample rates 6-65

CDR

service

Cisco CAR Scheduler 2-4

Cisco CAR Web Service 2-4

Cisco CDR Agent 2-11

Cisco AMC Service 2-9

Cisco Analog Access

perfmon object and counters 6-3

Cisco Analyzer service 2-3

Cisco Annunciator Device

perfmon object and counters 6-4

Cisco AXL Web Service 2-5

Cisco Bulk Provisioning Service 2-5

Cisco CallManager

perfmon object and counters 6-4

Cisco CallManager Admin service 2-8

Cisco CallManager Attendant Console

perfmon object and counters 6-12

Cisco CallManager Attendant Console Server service 2-3

Cisco CallManager Personal Directory service 2-9

Cisco CallManager Serviceability service 2-9

Cisco CallManager System Performance

perfmon object and counters 6-13

Cisco CAR Scheduler service 2-4

Cisco CAR Web Service 2-4

Cisco CDP Agent service 2-8

Cisco CDP service 2-9

Cisco CDR Agent service 2-11

Cisco Certificate Authority Proxy Function (CAPF) service 2-6

Cisco Certificate Expiry Monitor service 2-8

Cisco CTIManager

perfmon object and counters 6-16

Cisco CTL Provider service 2-6

Cisco Database Layer Monitor service 2-8

Cisco DB service 2-7

Cisco DHCP Monitor service 2-4

Cisco Dual-Mode Mobility perfmon object and counters 6-17

Cisco Electronic Notification service 2-8

Cisco Extended Functions service 2-3

Cisco Extension Mobility

perfmon object and counters 6-18

Cisco Extension Mobility Application 2-10

Cisco Gatekeeper

perfmon object and counters 6-19

Cisco H.323

perfmon object and counters 6-19

Cisco Hunt Lists

perfmon object and counters 6-20

Cisco HW Conference Bridge Device

perfmon object and counters 6-21

Cisco IP Manager Assistant

perfmon object and counters 6-22

Cisco IP Voice Media Streaming App service 2-3

Cisco License Manager service 2-8

Cisco Lines

perfmon object and counters 6-22

Cisco Locations

perfmon object and counters 6-23

Cisco Log Partition Monitoring Tool service 2-9

Cisco Media Streaming Application

perfmon object and counters 6-24

Cisco Messaging Interface

perfmon object and counters 6-27

Cisco Messaging Interface service 2-3

Cisco MGCP FXO Device

perfmon object and counters 6-28

Cisco MGCP FXS Device

perfmon object and counters 6-28

Cisco MGCP Gateways

perfmon object and counters 6-29

Cisco MGCP Gateways 6-29

Cisco MGCP PRI Device

perfmon object and counters 6-29

Cisco MGCP T1CAS Device

perfmon object and counters 6-30

Cisco MOH Device

perfmon object and counters 6-31

Cisco MTP Device

perfmon object and counters 6-32

Cisco Phones

perfmon object and counters 6-33

Cisco Presence Feature

perfmon object and counters 6-33

Cisco QSIG Features

perfmon object and counters 6-34

Cisco RIS Data Collector service 2-9

Cisco RTMT Reporter Servlet 2-10

Cisco Serviceability Reporter service 2-5

Cisco SIP

perfmon object and counters 6-34

Cisco SIP Stack

perfmon object and counters 6-35

Cisco SOAP-Log-Collection APIs 2-10

Cisco SOAP Performance Monitoring APIs service 2-10

Cisco SW Conf Bridge Device

perfmon object and counters 6-43

Cisco Syslog Agent service 2-8

Cisco TFTP Server

perfmon object and counters 6-44

Cisco TFTP service 2-2

Cisco Tomcat Connector

perfmon object and counters 6-48

Cisco Tomcat service 2-7

Cisco Tomcat Stats Servlet 2-10

Cisco Trace Collection Service 2-9

Cisco Trace Collection Servlet 2-9

Cisco Transcode Device

perfmon object and counters 6-52

Cisco Unified CallManager

service

Cisco Analyzer 2-3

Cisco CallManager 2-2

Cisco CallManager Admin 2-8

Cisco CallManager Attendant Console Server 2-3

Cisco CallManager Personal Directory 2-9

Cisco CallManager Serviceability 2-9

Cisco CDP 2-9

Cisco CTIManager 2-3

Cisco DHCP Monitor Service 2-4

Cisco Extended Functions 2-3

Cisco Extension Mobility Application 2-10

Cisco IP Voice Media Streaming App 2-3

Cisco Log Partition Monitoring Tool 2-9

Cisco Messaging Interface 2-3

Cisco TFTP 2-2

Cisco Tomcat Stats Servlet 2-10

Cisco Trace Collection Service 2-9

Cisco Trace Collection Servlet 2-9

Cisco Unified CallManager Cisco IP Phone Services 2-3

Cisco Video Conference Bridge

perfmon object and counters 6-52

Cisco WebDialer

perfmon object and counters 6-53

Cisco WSM Connector

perfmon object and counters 6-54

Control Center

described 2-11

feature services 2-11

network services 2-11

starting services, described 2-11

stopping services, described 2-11

viewing service status, described 2-11

conventions xi

counters

adding 6-66

alert notification 6-66

chart 6-66

perfmon, described 6-1

properties 6-66

zooming 6-66

CTI

Cisco CTIManager

perfmon object and counters 6-16

Cisco CTIManager service 2-3

service

Cisco Unified CallManager Assistant Service 2-4

Cisco WebDialer Web Service 2-4

D

database

service

A Cisco DB 2-7

Cisco AXL Web Service 2-5

Cisco Bulk Provisioning Service 2-5

Cisco Database Layer Monitor 2-8

Database Change Notification Client

perfmon object and counters 6-54

Database Change Notification Server

perfmon object and counters 6-55

Database Change Notification Subscription

perfmon object and counters 6-55

Database Layer Monitor

perfmon object and counters 6-55

Database Local DSN

perfmon object and counters 6-56

DB User Host Information Counters

perfmon object and counters 6-56

definitions

alarms 3-2

directory

Cisco DirSync service 2-6

document

audience x

conventions xi

organization x

purpose ix

documentation

related xi

E

e 2-3

Enterprise Replication DBSpace Monitors

perfmon object and counters 6-56

Enterprise Replication Perfmon Counters

perfmon object and counters 6-56

F

feature services

activating 2-1

configuration checklist (table) 2-12

described 2-1

starting 2-1

stopping 2-1

viewing status 2-1

H

Host Resources Agent service 2-7

I

informs

Cisco Unified CallManager parameters (table) 11-5

SNMP 11-4

IP

perfmon object and counters 6-57

L

Log Partition Monitoring

described 8-1

service 2-9

logs

alerts 7-6

perfmon 6-67

M

Management Information Base

CISCO-CCM-MIB 11-8

Cisco-CDP-MIB 11-6

CISCO-SYSLOG-MIB 11-7

HOST-RESOURCES MIB 11-7

HP MIB 11-8

IBM MIB 11-8

MIB-II 11-7

SYSAPPL-MIB 11-7

Management Information Base (MIB) 11-6

Memory

perfmon object and counters 6-58

MIB

CISCO-CCM-MIB 11-8

Cisco-CDP-MIB 11-6

CISCO-SYSLOG-MIB 11-7

described 11-6

HOST-RESOURCES MIB 11-7

HP MIB 11-8

IBM MIB 11-8

MIB-II 11-7

SYSAPPL-MIB 11-7

MIB2 Agent service 2-7

monitoring

performance 6-66

N

Network Agent Adaptor service 2-7

Network Interface

perfmon object and counters 6-59

network services

Control Center 2-7

described 2-7

starting 2-7

stopping 2-7

viewing status 2-7

Number of Replicates

perfmon object and counters 6-60

O

o 6-63

object

perfmon, described 6-1

object and counters

Database Change Notification Client 6-54

organization x

overview

browser support 1-3

remote serviceability 1-2

serviceability 1-1

P

Partition

perfmon object and counters 6-60

perfmon

counters

adding 6-66

category tabs, described 6-65

chart 6-66

properties 6-66

sample rates 6-65

zooming 6-66

logs 6-67

object and counters

Cisco Analog Access 6-3

Cisco Annunciator Device 6-4

Cisco CallManager 6-4

Cisco CallManager Attendant Console 6-12

Cisco CallManager System Performance 6-13

Cisco CTIManager 6-16

Cisco Dual-Mode Mobility 6-17

Cisco Extension Mobility 6-18

Cisco Gatekeeper 6-19

Cisco H.323 6-19

Cisco Hunt Lists 6-20

Cisco HW Conference Bridge Device 6-21

Cisco IP Manager Assistant 6-22

Cisco Lines 6-22

Cisco Locations 6-23

Cisco Media Streaming Application 6-24

Cisco Messaging Interface 6-27

Cisco MGCP FXO Device 6-28

Cisco MGCP FXS Device 6-28

Cisco MGCP Gateways 6-29

Cisco MGCP PRI Device 6-29

Cisco MGCP T1CAS Device 6-30

Cisco MOH Device 6-31

Cisco MTP Device 6-32

Cisco Phones 6-33

Cisco Presence Feature 6-33

Cisco QSIG Feature 6-34

Cisco SIP 6-34

Cisco SIP Stack 6-35

Cisco SW Conf Bridge Device 6-43

Cisco TFTP Server 6-44

Cisco Tomcat Connector 6-48

Cisco Transcode Device 6-52

Cisco Video Conference Bridge 6-52

Cisco WebDialer 6-53

Cisco WSM Connector 6-54

Database Change Notification Server 6-55

Database Change Notification Subscription 6-55

Database Layer Monitor 6-55

Database Local DSN 6-56

DB User Host Information 6-56

described 6-1

Enterprise Replication 6-56

Enterprise Replication DBSpace Monitors 6-56

IP 6-57

Memory 6-58

Network Interface 6-59

Partition 6-60

Process 6-61

Processor 6-62

System 6-63

TCP 6-63

Thread 6-64

Tomcat JVM 6-50

Tomcat Web Application 6-51

performance monitoring

category tabs, described 6-65

counters

adding 6-66

chart 6-66

properties 6-66

zooming 6-66

Number of Replicates 6-60

object and counters

Cisco Analog Access 6-3

Cisco Annunciator Device 6-4

Cisco CallManager 6-4

Cisco CallManager Attendant Console 6-12

Cisco CallManager System Performance 6-13

Cisco CTIManager 6-16

Cisco Dual-Mode Mobility 6-17

Cisco Extension Mobility 6-18

Cisco Gatekeeper 6-19

Cisco H.323 6-19

Cisco Hunt Lists 6-20

Cisco HW Conference Bridge Device 6-21

Cisco IP Manager Assistant 6-22

Cisco Lines 6-22

Cisco Locations 6-23

Cisco Media Streaming Application 6-24

Cisco Messaging Interface 6-27

Cisco MGCP FXO Device 6-28

Cisco MGCP FXS Device 6-28

Cisco MGCP Gateways 6-29

Cisco MGCP PRI Device 6-29

Cisco MGCP T1CAS Device 6-30

Cisco MOH Device 6-31

Cisco MTP Device 6-32

Cisco Phones 6-33

Cisco Presence Feature 6-33

Cisco QSIG Feature 6-34

Cisco SIP 6-34

Cisco SIP Stack 6-35

Cisco SW Conf Bridge Device 6-43

Cisco TFTP Server 6-44

Cisco Tomcat Connector 6-48

Cisco Transcode Device 6-52

Cisco Video Conference Bridge 6-52

Cisco WebDialer 6-53

Cisco WSM Connector 6-54

Database Change Notification Server 6-55

Database Change Notification Subscription 6-55

Database Layer Monitor 6-55

Database Local DSN 6-56

DB User Host Information 6-56

described 6-1

Enterprise Replication 6-56

Enterprise Replication DBSpace Monitors 6-56

IP 6-57

Memory 6-58

Network Interface 6-59

Number of Replicates 6-60

Partition 6-60

Process 6-61

Processor 6-62

System 6-63

Thread 6-64

Tomcat JVM 6-50

Tomcat Web Application 6-51

sample rates 6-65

service

Cisco AMC Service 2-9

Cisco CCM SNMP Service 2-5

Cisco Extended Functions 2-3

Cisco RIS Data Collector 2-9

Cisco RTMT Reporter Servlet 2-10

Cisco Serviceability Reporter 2-5

Cisco Unified CallManager Cisco IP Phone Services 2-3

Cisco Unified CallManager Serviceability RTMT 2-10

platform services

Cisco CDP Agent 2-8

Cisco Certificate Expiry Monitor Service 2-8

Cisco DB 2-7

Cisco Electronic Notification 2-8

Cisco License Manager 2-8

Cisco Syslog Agent 2-8

Cisco Tomcat 2-7

Host Resources Agent 2-7

MIB2 Agent 2-7

Network Agent Adaptor 2-7

SNMP Master Agent 2-7

polling intervals

sample rate 6-65

Process

perfmon object and counters 6-61

Processor

perfmon object and counters 6-62

R

Real-Time Monitoring Tool

alerts

action configuration (table) 7-5

customization (table) 7-3

logs, described 7-6

notification for a counter 6-66

preconfigured 7-2

alert summary report 10-13

call activities report 10-9

category tabs, described 6-65

counters

adding 6-66

alert notification 6-66

chart 6-66

monitor 6-66

device statistics report 10-2

list of topics 5-1

logging and report generation

call log 5-8

device log 5-12

server log 5-7

service log 5-10

overview 5-1

performance protection report 10-15

polling interval 6-65

sample rate 6-65

server statistics report 10-5

service

Cisco AMC Service 2-9

Cisco RTMT Reporter Servlet 2-10

Cisco Syslog Agent 2-8

Cisco Unified CallManager Serviceability RTMT 2-10

serviceability reports archive 10-2

service statistics report 10-7

view tab

summary 5-5

window components 5-3

zooming a counter 6-66

related documentation xi

remote serviceability 1-2

reporting tools 1-2

reports

perfmon logs 6-67

restore

service

Cisco DRF Local 2-11

Cisco DRF Master 2-6

S

sample rate 6-65

security

service

Cisco Certificate Authority Proxy Function (CAPF) 2-6

Cisco CTL Provider 2-6

service

A Cisco DB 2-7

Cisco AMC Service 2-9

Cisco Analyzer 2-3

Cisco AXL Web Service 2-5

Cisco Bulk Provisioning Service 2-5

Cisco CallManager 2-2

Cisco CallManager Admin 2-8

Cisco CallManager Attendant Console Server 2-3

Cisco CallManager Personal Directory 2-9

Cisco CallManager Serviceability 2-9

Cisco CAR Scheduler 2-4

Cisco CAR Web Service 2-4

Cisco CCM SNMP Service 2-5

Cisco CDP 2-9

Cisco CDP Agent 2-8

Cisco CDR Agent 2-11

Cisco Certificate Authority Proxy Function (CAPF) 2-6

Cisco Certificate Expiry Monitor 2-8

Cisco CTIManager 2-3

Cisco CTL Provider 2-6

Cisco Database Layer Monitor 2-8

Cisco DHCP Monitor Service 2-4

Cisco DirSync 2-6

Cisco DRF Local 2-11

Cisco DRF Master 2-6

Cisco Electronic Notification 2-8

Cisco Extended Functions 2-3

Cisco Extension Mobility Application 2-10

Cisco IP Voice Media Streaming App 2-3

Cisco License Manager 2-8

Cisco Log Partition Monitoring Tool 2-9

Cisco Messaging Interface 2-3

Cisco RIS Data Collector 2-9

Cisco RTMT Reporter Servlet 2-10

Cisco Serviceability Reporter 2-5

Cisco SOAP-Log Collection APIs 2-10

Cisco SOAP Performance Monitoring APIs 2-10

Cisco Syslog Agent 2-8

Cisco TFTP 2-2

Cisco Tomcat 2-7

Cisco Tomcat Stats Servlet 2-10

Cisco Trace Collection Service 2-9

Cisco Trace Collection Servlet 2-9

Cisco Unified CallManager Assistant 2-4

Cisco Unified CallManager Cisco IP Phone Services 2-3

Cisco Unified CallManager Serviceability RTMT 2-10

Cisco WebDialer Web Service 2-4

configuration checklist (table) 2-12

Control Center, described 2-11

feature services 2-1

Host Resources Agent 2-7

MIB2 Agent 2-7

Native Agent Adaptor 2-7

network services 2-7

SNMP Master Agent 2-7

starting services, described 2-11

stopping services, described 2-11

viewing service status, described 2-11

serviceability

browser support 1-3

introduction 1-1

overview 1-1

remote 1-2

reporting tools 1-2

Serviceability Reports Archive

described 10-1

service parameters 10-2

Simple Network Management Protocol

basics 11-2

community strings, described 11-4

configuration checklist (table) 11-9

described 11-1

inform parameters (table) 11-5

informs 11-4

MIB 11-6

service

Cisco CCM SNMP Service 2-5

Cisco CDP Agent 2-8

Host Resources Agent 2-7

MIB2 Agent 2-7

Network Agent Adaptor 2-7

SNMP Master Agent 2-7

SNMPv1 11-3

SNMPv2c 11-3

SNMPv3 11-3

trace configuration 11-9

traps 11-4

troubleshooting 11-10

users, described 11-4

SNMP

basics 11-2

community strings, described 11-4

configuration checklist (table) 11-9

described 11-1

inform parameters (table) 11-5

informs 11-4

MIB 11-6

remote monitoring with 11-1

service

Cisco CCM SNMP Service 2-5

Cisco CDP 2-9

Cisco CDP Agent 2-8

Host Resources Agent 2-7

MIB2 Agent 2-7

Network Agent Adaptor 2-7

SNMP Master Agent 2-7

SNMPv1 11-3

SNMPv2c 11-3

SNMPv3 11-3

trace configuration 11-9

trap parameters (table) 11-5

traps 11-4

troubleshooting 11-10

users, described 11-4

SNMP Master Agent service 2-7

SOAP

service

Cisco SOAP-Log Collection APIs 2-10

Cisco SOAP Performance Monitoring APIs 2-10

System

perfmon object and counters 6-63

T

TCP

perfmon object and counters 6-63

Thread

perfmon object and counters 6-64

Tomcat JVM

perfmon object and counters 6-50

Tomcat Web Application

perfmon object and counters 6-51

Trace

configuration

described 4-2

configuration and collection checklist 4-4

list of topics 4-1

overview 4-1

trace and log central

described 4-3

troubleshooting trace setting

described 4-2

traps

trap configuration parameters (table) 11-5

traps, SNMP 11-4

Z

zooming a counter 6-66