Cisco Unified CallManager Serviceability Administration Guide, Release 4.2(3)
Simple Network Management Protocol Configuration
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Simple Network Management Protocol Configuration

Table Of Contents

Simple Network Management Protocol Configuration

Configuring SNMP Security

Setting the SNMP Trap Receiver

Starting the Cisco Unified CallManager SNMP Extension Agent

Configuring the Cisco Unified CallManager Traps

Stopping the Cisco Unified CallManager SNMP Extension Agent

Understanding Cisco Real-Time Information Server Data Collector

Starting the Cisco RIS Data Collector

Stopping Cisco RIS Data Collector

Updating the CISCO-CCM-MIB Information


Simple Network Management Protocol Configuration


This chapter briefly describes Cisco Unified CallManager that is using the Simple Network Management Protocol (SNMP) interface.

This chapter contains the following topics:

Configuring SNMP Security

Setting the SNMP Trap Receiver

Starting the Cisco Unified CallManager SNMP Extension Agent

Configuring the Cisco Unified CallManager Traps

Stopping the Cisco Unified CallManager SNMP Extension Agent

Understanding Cisco Real-Time Information Server Data Collector

Updating the CISCO-CCM-MIB Information

Related Topics

Chapter 12 "Real-Time Monitoring Configuration"

Chapter 23 "Microsoft Performance"

Configuring SNMP Security

This section describes how to set the SNMP agent community name.


Caution The Windows 2000 SNMP agent provides security through the use of community names and authentication traps. You must configure the community name to access any management information base (MIB) in a Cisco Unified CallManager system. Change the community name to limit access to the Cisco Unified CallManager system.


Note Refer to the Microsoft Windows 2000 online help for SNMP configuration details.


Procedure


Step 1 Choose Start > Settings > Control Panel.

Step 2 Double-click Administrative Tools.

Step 3 Double-click Services.

Step 4 Right-click SNMP Service.

Step 5 Choose Properties.

Step 6 Click the Security tab.

Step 7 In Accepted community names field, click the Add button.

Step 8 In the Community name field, enter the name, and in the community rights field, choose either READ-ONLY or READ-WRITE.


Note To change the Cisco Unified CallManager trap configuration parameters, you need to use a community with READ-WRITE privileges.


Step 9 Click the Add button.

Step 10 Choose the Accept SNMP packets from these hosts option to allow only specific network management system (NMS) hosts to query the SNMP extension agent.

Step 11 Click the Add button.

Step 12 Enter the IP address for the hosts that are allowed to query the SNMP extension agent.

Step 13 Click the Add button.

Step 14 If you want to receive SNMP authentication failure traps, check the Send Authentication Trap check box.


Related Topics

Setting the SNMP Trap Receiver

Starting the Cisco Unified CallManager SNMP Extension Agent

Stopping the Cisco Unified CallManager SNMP Extension Agent

Setting the SNMP Trap Receiver

This section describes how to set the SNMP trap receiver.


Note Refer to the Microsoft Windows 2000 online help for SNMP configuration details.


Procedure


Step 1 Choose Start > Settings > Control Panel.

Step 2 Double-click Administrative Tools.

Step 3 Double-click Services.

Step 4 Right-click SNMP Service.

Step 5 Choose Properties.

Step 6 Click the Traps tab.

Step 7 In the Community name field, enter the community name to be used in the trap messages that are generated from this host.

Step 8 Click Add to list.

Step 9 In the Trap destinations field, click Add.

Step 10 In the Trap destinations field, enter the IP address or hostname of the trap destination.

Step 11 Click Add.

Repeat Steps 9 through 11 for each trap destination that is required.

Step 12 Click OK.


Related Topics

Configuring SNMP Security

Starting the Cisco Unified CallManager SNMP Extension Agent

Stopping the Cisco Unified CallManager SNMP Extension Agent

Starting the Cisco Unified CallManager SNMP Extension Agent

This section describes how to start the Cisco Unified CallManager SNMP extension agent.


Note The SNMP service start s automatically when the system boots. Start the SNMP service only if it does not start automatically.


Procedure


Step 1 Choose Start > Settings > Control Panel.

Step 2 Double-click Administrative Tools.

Step 3 Double-click Services.

Step 4 Right-click SNMP Service.

Step 5 From the toolbar, choose Start Service.


Note You must activate the Cisco RIS Data Collector for the Cisco Unified CallManager SNMP Extension Agent to get loaded successfully.



Note The dynamic tables such as phoneTable, gatewayTable, and so on, get populated only if the local Cisco CallManager service is up and running. The static tables such as region, time zone, device pool, and so on, in the Cisco Unified CallManager MIB, get populated only if the local Real-Time Information Server (RIS) data collector is up and running.



Related Topics

Configuring SNMP Security

Setting the SNMP Trap Receiver

Stopping the Cisco Unified CallManager SNMP Extension Agent

Configuring the Cisco Unified CallManager Traps

This section describes how to configure Cisco Unified CallManager SNMP traps.


Note Make sure to start the SNMP service before you configure traps. Refer to the "Starting the Cisco Unified CallManager SNMP Extension Agent" section to start SNMP. Also, make sure that you have configured the SNMP READ-WRITE community name correctly. Refer to the "Configuring SNMP Security" section.


The CISCO-CCM-MIB supports the following traps:

ccmCallManagerFailed

ccmPhoneFailed

ccmPhoneStatusUpdate

ccmGatewayFailed

ccmMaliciousCall

ccmMediaResourceListExhausted

ccmQualityReportRequest

ccmRouteListExhausted

ccmGatewayLayer2Change

The "ccmAlarmConfigInfo" and "ccmQualityReportAlarmConfigInfo" groups in the CISCO-CCM-MIB define the configuration parameters that relate to these traps. Refer to the CISCO-CCM-MIB document for more details about these configuration parameters. Access the CISCO-CCM-MIB at the following link:

ftp://ftp.cisco.com/pub/mibs/supportlists1/callmanager/callmanager-supportlist.html

Table 31-1 comprises information about how to configure Cisco Unified CallManager trap parameters.


Note Some changes in the default values for some parameters in the ccmAlarmConfigInfo group in the CCM MIB occurred since the earlier releases of Cisco Unified CallManager. Refer to the CISCO-CCM-MIB for more details.


.

Table 31-1 Cisco Unified CallManager Trap Configuration Parameters 

Configuration Parameter Name
Default Value
Related Traps
Configuration Steps

ccmCallManagerAlarmEnable

True

ccmCallManagerFailed

ccmMediaResourceListExhausted

ccmRouteListExhausted

None, the default specifies these traps as enabled.

ccmGatewayAlarmEnable

True

ccmGatewayFailed

ccmGatewayLayer2Change

Note Although you can configure a Cisco ATA 186 device as a phone in Cisco Unified CallManager Administration, when Cisco Unified CallManager sends SNMP traps for the Cisco ATA device, it sends a gateway type trap; for example, ccmGatewayFailed.

None, the default specifies these traps as enabled.

ccmPhoneStatusUpdateStorePeriod

ccmPhoneStatusUpdateAlarmInterval

1800

0

ccmPhoneStatusUpdate

Set the ccmPhoneStatusUpdateAlarmInterval to a value between 30 and 3600.

ccmPhoneFailedStorePeriod

ccmPhoneFailedAlarmInterval

1800

0

ccmPhoneFailed

Set the ccmPhoneFailedAlarmInterval to a value between 30 and 3600.

ccmMaliciousCallAlarmEnable

true

ccmMaliciousCall

None. The default specifies this trap is enabled.

ccmQualityReportAlarmEnable

true

ccmQualityReport


Note This trap gets generated only if the Cisco Extended Functions service is activated and running on the local Cisco Unified CallManager node.


None. The default specifies this trap is enabled.


Related Topics

Setting the SNMP Trap Receiver

Starting the Cisco Unified CallManager SNMP Extension Agent

Updating the CISCO-CCM-MIB Information

Stopping the Cisco Unified CallManager SNMP Extension Agent

This section describes how to stop the Cisco Unified CallManager SNMP extension agent.


Caution Stopping the SNMP service results in loss of data; the network management system no longer monitors the Cisco Unified CallManager network. Do not stop the service except in an emergency.

Procedure


Step 1 Choose Start > Settings > Control Panel.

Step 2 Double-click Administrative Tools.

Step 3 Double-click Services.

Step 4 Right-click SNMP Service.

Step 5 From the toolbar, choose Stop Service.

The SNMP Service stops, and the Cisco Unified CallManager SNMP extension agent no longer functions.


Related Topics

Configuring SNMP Security

Setting the SNMP Trap Receiver

Starting the Cisco Unified CallManager SNMP Extension Agent

Understanding Cisco Real-Time Information Server Data Collector

The Cisco Real-Time Information Server (RIS) data collector service has responsibility for sending the configured information from the Cisco Unified CallManager database into the RIS database. Cisco Unified CallManager sends all the dynamic information to the RIS database through the alarm interface.

Starting the Cisco RIS Data Collector

This section describes how to start the Cisco RIS data collector.


Note The Cisco RIS data collector service should start automatically when the system boots. Start the Cisco RIS data collector service only if it does not start automatically.


Procedure


Step 1 Choose Start > Settings > Control Panel.

Step 2 Double-click Administrative Tools.

Step 3 Double-click Services.

Step 4 Choose Cisco RIS DC Service.

Step 5 From the toolbar, choose Start Service.

The Cisco RIS data collector service starts, and all the static tables in the CISCO-CCM-MIB get populated with configuration data from the Cisco Unified CallManager database.


Note The dynamic tables such as phoneTable, gatewayTable, and so on, get populated only if the local Cisco CallManager service is up and running.



Related Topics

Understanding Cisco Real-Time Information Server Data Collector

Stopping Cisco RIS Data Collector

Stopping Cisco RIS Data Collector

This section describes how to stop the Cisco RIS data collector.


Caution Stopping the Cisco RIS data collector service results in loss of static information in the CISCO-CCM-MIB. Do not stop the service except in an emergency.

Procedure


Step 1 Choose Start > Settings > Control Panel.

Step 2 Double-click Administrative Tools.

Step 3 Double-click Services.

Step 4 Choose Cisco RIS DC Service.

Step 5 From the toolbar, choose Stop Service.

The Cisco RIS data collector service stops, and the Cisco Unified CallManager SNMP extension agent loses the static information in the CCM MIB; the dynamic tables will still contain valid data as long as the local Cisco CallManager service is running.


Related Topics

Understanding Cisco Real-Time Information Server Data Collector

Stopping Cisco RIS Data Collector

Updating the CISCO-CCM-MIB Information

The CISCO-CCM-MIB contains both dynamic and configured (static) information that relate to a Cisco Unified CallManager system. At startup, the Cisco RIS data collector service updates the RIS database with all the configured information from the Cisco Unified CallManager database. It also updates the RIS static data when configuration data changes occur in the Cisco Unified CallManager database. When the status of a device changes, Cisco Unified CallManager sends all the dynamic information to the RIS database through the alarm interface.