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This chapter provides information about alert setup and operation.
By using the following procedure, you can perform tasks, such as access Alert Central, sort alert information, enable, disable, or remove an alert, clear an alert, or view alert details.
The following procedure describes how to set alert properties.
Step 1 | Open Alert Central. | ||
Step 2 | From the Alert Status window, click the alert for which you want to set alert properties. | ||
Step 3 | Perform one of the following actions: | ||
Step 4 | To enable the alert, check the Enable Alert check box. | ||
Step 5 | From the Severity drop-down list box, choose the severity of the alert. | ||
Step 6 | From the Enable/Disable this alert on following server(s) pane, check the Enable check box of the servers on which you want this alert to be enabled. For preconfigured alerts, the Description information pane displays a description of the alert. | ||
Step 7 | Click Next. | ||
Step 8 | In the Threshold pane, enter the conditions in which the system triggers the alert. | ||
Step 9 | In the Duration pane, click one of the following radio buttons: | ||
Step 10 | Click Next. | ||
Step 11 | In the Frequency pane, click one of the following radio buttons: | ||
Step 12 | In the Schedule pane, click one of the following radio buttons: | ||
Step 13 | Click Next. | ||
Step 14 | If you want to enable e-mail for this alert, check the Enable Email check box. | ||
Step 15 | To trigger an alert action with this alert, choose the alert action that you want to send from the drop-down list box. | ||
Step 16 | To configure a new alert action, or edit an existing one, click Configure. | ||
Step 17 | To add a new alert action, continue to Step 18. To edit an existing alert action, skip to Step 25. | ||
Step 18 | Click Add. | ||
Step 19 | In the Name field, enter a name for the alert action. | ||
Step 20 | In the Description field, enter a description of the alert action. | ||
Step 21 | To add an e-mail recipient, click Add. | ||
Step 22 | In the Enter email/epage address field, enter an e-mail or e-page address of the recipient that you want to receive the alert action. | ||
Step 23 | Click OK. The Action Configuration window shows the recipient(s) that you added, and the Enable check box appears checked.
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Step 24 | When you finish adding all the recipients, click OK. Skip to Step 27. | ||
Step 25 | To edit an existing alert action, highlight the alert action and click Edit. The Action Configuration window of the alert action that you chose appears. | ||
Step 26 | Update the configuration and click OK. Continue to Step 27. | ||
Step 27 | After you finish alert action configuration, click Close. For alerts, such as CriticalServiceDown and CodeYellow, that allow trace download, perform the following procedure: |
You may want to temporarily suspend some or all alerts; you can suspend alerts on a particular node or on an entire cluster. For example, if you are upgrading your system to a newer release, suspend alerts until the upgrade completes, so that you do not receive e-mails and e-pages during the upgrade.
Follow this procedure to suspend alerts in Alert Central.
Perform the following procedure to configure e-mail information for alert notification.
Note | To configure RTMT to send alerts through e-mail, you must configure DNS. For information on configuring the primary and secondary DNS IP addresses and the domain name in Cisco Unified Communications Manager Server Configuration, see the DHCP Server Configuration chapter in the Cisco Unified Communications Manager Administration Guide. |
Note | Unified Communications Manager clusters only: Because Unified Communications Manager generates the e-mail notifications, you can verify that the mail server that you configure can be reached from the Unified Communications Manager platform with the CLI command: utils network ping <mail server> |
Step 1 | Choose . The Mail Server Configuration window appears. |
Step 2 | Enter the address of the mail server in the Mail Server field. |
Step 3 | Enter the port number of the mail server in the Port field. |
Step 4 | Enter the address of the intended recipient in the Enter e-mail/epage address field. Repeat this step as necessary to enter all intended e-mail recipients. By default, RTMT_Admin@domain is used, where domain is the domain of the host server. |
Step 5 | Click OK. |
The following procedure describes how to configure new alert actions.
Step 1 | Display Alert Central. |
Step 2 | Choose . |
Step 3 | Perform Step 17 in the Set up alert properties task to add, edit, or delete alert actions. |
The following procedure describes how to configure all precanned alerts at once for sending to one or more e-mail destinations. This procedure uses the initial "Default" alert action setting that is assigned to all alerts by default at installation.
Follow this procedure to configure a recipient list for all precanned alerts without having to set an alert action for each alert. When you add e-mail destinations to the Default alert action list, all pre-canned alerts get sent to those recipients, as long as all alerts continue to use the Default alert action.
Note | To configure a new alert action for a specific alert, you can use the Set Alerts/Properties option, which displays when you right-click an alert. You can also reconfigure existing alert actions with this option. |
Note | Any time you update an alert action, the changes apply to all alerts that are configured with that alert action. For example, if all alerts use the "Default" alert action, updating the alert action "Default" will impact all alerts. |
Note | You cannot remove the "Default" alert action. For all other alert actions, the system allows you to delete an alert action only when it is not associated with other alerts. If an alert action is associated with multiple alerts, you must reassign a new alert action to those alerts before you can delete the alert action. |
Step 1 | Click Alert Central in the QuickLaunch Channel. The Alert Central window displays. | ||
Step 2 | Click . The Alert Action box displays. | ||
Step 3 | Select Default (highlight the item) in the Alert Action list and click Edit. The Action Configuration box displays. | ||
Step 4 | Enter the description of the default list. | ||
Step 5 | Click Add to add a recipient. The Input box displays. | ||
Step 6 | Enter an e-mail destination that is to receive all alerts. Click OK. The e-mail address displays in the Recipients list in the Action Configuration box; the destination is enabled by default.
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Step 7 | Return to Step 5 to add additional e-mail destinations, as required.
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