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Use the Serviceability GUI to activate, start, and stop Cisco Unified Communications Manager and IM and Presence services. Activation turns on and starts a service. You must manually activate the feature service for all features that you want to use. For service-activation recommendations, see topics related to service activation.
Note |
If you try to access a Cisco Unified Communications Manager server from an IM and Presence node or vice versa, you may encounter the following error: "Connection to the Server cannot be established (unable to access Remote Node)" . If this error message appears, see the Cisco Unified Communications Operating System Administration Guide, Release 10.0(1). |
After you activate a service in the Service Activation window, you do not need to start it in the Control Center - Feature Services window. If the service does not start for any reason, you must start it in the Control Center - Feature Services window.
After the system is installed, it does not automatically activate feature services, You need to activate the feature service to use your configuration features, for example, the Serviceability Reports Archive feature.
Cisco Unified Communications Manager and Cisco Unified IM and Presence Service only: If you are upgrading Cisco Unified Communications Manager, those services that you activated on the system before the upgrade automatically start after the upgrade.
After you activate feature services, you can modify service parameter settings using the administrative GUI for your product:In Cisco Unified Serviceability, the Service Activation window and the Control Center - Feature Services window categorize feature services into the following groups:
This service is not supported by IM and Presence Service.
The Locations Bandwidth Manager service assembles a network model from configured Location and Link data in one or more clusters, determines the Effective Paths between pairs of Locations, determines whether to admit calls between a pair of Locations based on the availability of bandwidth for each type of call, and deducts (reserves) bandwidth for the duration of each call that is admitted.
The Cisco AXL Web Service allows you to modify database entries and execute stored procedures from client-based applications that use AXL.
In an IM and Presence Service system, this service supports both Cisco Unified Communications Manager and Cisco Unity Connection.
This service is not supported by IM and Presence Service.
The TabSync client in Cisco IP Phone Address Book Synchronizer uses the Cisco UXL Web Service for queries to the Cisco Unified Communications Manager database, which ensures that Cisco IP Phone Address Book Synchronizer users have access only to end-user data that pertains to them. The Cisco UXL Web Service performs the following functions:
This service does not support Cisco Unity Connection.
If your configuration supports clusters ( Cisco Unified Communications Manager only), you can activate the Cisco Bulk Provisioning Service only on the first server. If you use the Cisco Unified Communications Manager Bulk Administration Tool to administer phones and users, you must activate this service.
The Platform Administrative Web Service provides a web-based interface to facilitate your system upgrades and Cisco Options Package (COP) file installs. This web-based interface also enables large-scale deployments of to be initiated and monitored from a single management client. If you need to manage system upgrades, this service must be turned on for all IM and Presence Service and Cisco Unified Communications Manager nodes.
This service does not support Cisco Unity Connection or IM and Presence Service.
The Cisco Tools for Auto-Registered Phones Support (TAPS) Service supports the Cisco Unified Communications Manager Auto-Register Phone Tool, which allows a user to upload a customized configuration on an auto registered phone after a user responds to Interactive Voice Response (IVR) prompts.
If your configuration supports clusters ( Cisco Unified Communications Manager only), you activate this service on the first server. When you want to create dummy MAC addresses for the tool, ensure that the Cisco Bulk Provisioning Service is activated on the same server.
The Platform Administrative Web Service is a Simple Object Access Protocol (SOAP) API that can be activated on Cisco Unified Communications Manager, IM and Presence Service, and Cisco Unity Connection systems to allow the PAWS-M server to upgrade the system.
Do not activate the Platform Administrative Web Service on the PAWS-M server.
Performance and monitoring services
The Cisco Serviceability Reporter service generates daily reports. For details, see topics that are related to the serviceability reports archive.
If your configuration supports clusters ( Cisco Unified Communications Manager only), this service is installed on all the Cisco Unified Communications Manager servers in the cluster. Reporter generates reports once a day based on logged information. You can access the reports that Reporter generates in Cisco Unified Serviceability from the Tools menu. Each summary report comprises different charts that display the statistics for that particular report. After you activate the service, report generation may take up to 24 hours.
This service does not support IM and Presence Service and Cisco Unity Connection.
This service, which implements the CISCO-CCM-MIB, provides SNMP access to provisioning and statistics information that is available for Cisco Unified Communications Manager.
If your configuration supports clusters ( Cisco Unified Communications Manager only), activate this service on all servers in the cluster.
This section describes the CM Services and does not apply to IM and Presence Service and Cisco Unity Connection.
The Cisco CallManager Service provides software-only call processing as well as signaling and call control functionality for Cisco Unified Communications Manager.
Tip |
Cisco Unified Communications Manager clusters only: Before you activate this service, verify that the Cisco Unified Communications Manager server displays in the Find and List Cisco Unified Communications Managers window in Cisco Unified Communications Manager Administration. If the server does not display, add the Cisco Unified Communications Manager server before you activate this service. For information on how to find and add the server, see the Cisco Unified Communications Manager Administration Guide. Cisco Unified Communications Manager clusters only: If you deactivate the Cisco CallManager or CTIManager services in Service Activation, the Cisco Unified Communications Manager server where you deactivated the service no longer exists in the database, which means that you cannot choose that Cisco Unified Communications Manager server for configuration operations in Cisco Unified Communications Manager Administration because it does not display in the graphical user interface (GUI). If you then reactivate the services on the same Cisco Unified Communications Manager server, the database creates an entry for Cisco Unified Communications Manager again and adds a "CM_" prefix to the server name or IP address; for example, if you reactivate the Cisco CallManager or CTIManager service on a server with an IP address of 172.19.140.180, then CM_172.19.140.180 displays in Cisco Unified Communications Manager Administration. You can now choose the server, with the new "CM_" prefix, in Cisco Unified Communications Manager Administration. |
The following services rely on Cisco CallManager service activation:
Cisco Trivial File Transfer Protocol (TFTP) builds and serves files that are consistent with the trivial file transfer protocol, a simplified version of FTP. Cisco TFTP serves embedded component executable, ringer files, and device configuration files.
Cisco Unified Communications Manager only: A configuration file includes a list of Cisco Unified Communications Managers to which devices (telephones and gateways) make connections. When a device boots, the component queries a Dynamic Host Configuration Protocol (DHCP) server for its network configuration information. The DHCP server responds with an IP address for the device, a subnet mask, a default gateway, a Domain Name System (DNS) server address, and a TFTP server name or address. The device requests a configuration file from the TFTP server. The configuration file contains a list of Cisco Unified Communications Managers and the TCP port through which the device connects to those Cisco Unified Communications Managers. The configuration file contains a list of Cisco Unified Communications Managers and the TCP port through which the device connects to those Cisco Unified Communications Managers.
The Cisco IP Voice Media Streaming Application service provides voice media streaming functionality for Cisco Unified Communications Manager for use with Media Termination Point (MTP), conferencing, music on hold (MOH), and annunciator. The Cisco IP Voice Media Streaming Application relays messages from Cisco Unified Communications Manager to the IP voice media streaming driver, which handles Real-Time Protocol (RTP) streaming.
The Cisco IP Voice Media Streaming Application service does not generate the Call Management Record (CMR) files for call legs that involve any IP Voice Media Streaming Application components like conference, MOH, annunciator, or MTP.
The Cisco CTI Manager contains the CTI components that interact with applications. This service allows applications to monitor or control phones and virtual devices to perform call control functionality.
Cisco Unified Communications Manager clusters only: With CTI Manager, applications can access resources and functionality of all Cisco Unified Communications Managers in the cluster and have improved failover capability. Although one or more CTI Managers can be active in a cluster, only one CTI Manager can exist on an individual server. An application (JTAPI/TAPI) can have simultaneous connections to multiple CTI Managers; however, an application can use only one connection at a time to open a device with media termination.
This service, which supports the Cisco Extension Mobility feature, performs the login and automatic logout functionality for the feature.
The Cisco Dialed Number Analyzer service supports Cisco Unified Communications Manager Dialed Number Analyzer. When activated, this application consumes a lot of resources, so activate this service only during off-peak hours when minimal call-processing interruptions may occur.
Cisco Unified Communications Manager clusters only: Cisco does not recommend that you activate the service on all the servers in a cluster. Cisco recommends that you activate this service only on one of the servers of a cluster where call-processing activity is the least.
The Cisco Dialed Number Analyzer Server service along with The Cisco Dialed Number Analyzer service supports Cisco Unified Communications Manager Dialed Number Analyzer. This service needs to be activated only on the node that is dedicated specifically for the Cisco Dialed Number Analyzer service.
Cisco Unified Communications Manager clusters only: Cisco does not recommend that you activate the service on all the servers in a cluster. Cisco recommends that you activate this service only on one of the servers of a cluster where call-processing activity is the least.
Cisco DHCP Monitor Service monitors IP address changes for IP phones in the database tables. When a change is detected, it modifies the /etc./dhcpd.conf file and restarts the DHCPD daemon.
The Intercluster Lookup Service (ILS) runs on a cluster-wide basis. ILS allows you to create networks of remote Cisco Unified Communications Manager clusters. The ILS cluster discovery feature allows Cisco Unified Communications Manager to connect to remote clusters without the need for an administrator having to manually configure connections between each cluster. The ILS Global Dial Plan Replication feature enables clusters in the ILS network with the ability to exchange global dial plan data with the other clusters in an ILS network.
ILS can be activated from the ILS Configuration window that can be accessed in Cisco Unified Communications Manager Administration by selecting .
Cisco UserSync service synchronizes the data from Cisco Unified Communications Manager end-user table to the LDAP database.
Cisco UserLookup Web service routes the commercial calls (calls through external gateways) to an alternate internal number of the called party in order to avoid the commercial cost of calling an external number.
If a caller within a Cisco Unified Communications Manager network makes a call on an external number, Cisco Unified Communications Manager checks if an internal number exists for the called party in the LDAP database. If an internal number exists, the call is routed to that internal number. If the internal number is not found in the LDAP database, the call is routed to the original (external) number.
IM and Presence services apply only to IM and Presence Service.
The Cisco SIP Proxy service is responsible for providing the SIP registrar and proxy functionality. This includes request routing, requestor identification, and transport interconnection.
The Cisco Presence Engine collects, aggregates, and distributes user capabilities and attributes using the standards-based SIP and SIMPLE interface. It collects information about the availability status and communications capabilities of a user.
The Cisco XCP Text Conference Manager supports the Chat feature. The Chat feature allows users to communicate with each other in online chat rooms. It supports chat functionality using ad hoc (temporary) and permanent chat rooms, which remain on a Cisco-supported external database until they are deleted.
The Cisco XCP Web Connection Manager service enables browser-based clients to connect to IM and Presence Service.
The Cisco XCP Text Conference Manager supports the Chat feature. The Chat feature allows users to communicate with each other in online chat rooms. It supports chat functionality using ad hoc (temporary) and permanent chat rooms, which remain on a Cisco-supported external database until they are deleted.
The Cisco XCP SIP Federation Connection Manager supports interdomain federation with Microsoft OCS over the SIP protocol. You must also turn on this service when your deployment contains an intercluster connection between an IM and Presence Service Release 9.0 cluster, and a Cisco Unified Presence Release 8.6 cluster.
The Cisco XCP XMPP Federation Connection Manager supports interdomain federation with third party enterprises such as IBM Lotus Sametime, Cisco Webex Meeting Center, and GoogleTalk over the XMPP protocol, as well as supports interdomain federation with another IM and Presence Service enterprise over the XMPP protocol.
The Cisco XCP Message Archiver service supports the IM Compliance feature. The IM Compliance feature logs all messages sent to and from the IM and Presence Service server, including point-to-point messages, and messages from ad hoc (temporary) and permanent chat rooms for the Chat feature. Messages are logged to an external Cisco-supported database.
The Cisco XCP Directory Service supports the integration of XMPP clients with the LDAP directory to allow users to search and add contacts from the LDAP directory.
The Cisco XCP Authentication Service handles all authentication requests from XMPP clients that are connecting to IM and Presence Service.
This section describes the CTI Services and does not apply to Cisco Unity Connection or IM and Presence Service.
This service supports Cisco Unified Communications Manager Assistant. After service activation, Cisco Unified Communications Manager Assistant enables managers and their assistants to work together more effectively. Cisco Unified Communications Manager Assistant supports two modes of operation: proxy line support and shared line support.
The feature comprises a call-routing service, enhancements to phone capabilities for the manager, and desktop interfaces that are primarily used by the assistant.
The service intercepts calls that are made to managers and routes them to selected assistants, to managers, or to other targets on the basis of preconfigured call filters. The manager can change the call routing dynamically; for example, by pressing a softkey on the phone, the manager can instruct the service to route all calls to the assistant and can receive status on these calls.
Cisco Unified Communications Manager users comprise managers and assistants. The routing service intercepts manager calls and routes them appropriately. An assistant user handles calls on behalf of a manager.
Cisco Web Dialer provides click-to-dial functionality. It allows users inside a Cisco Unified Communications Manager cluster to initiate a call to other users inside or outside the cluster by using a web page or a desktop application. Cisco Web Dialer provides a web page that enables users to call each other within a cluster. Cisco Web Dialer comprises two components: Web Dialer servlet and Redirector servlet.
The Redirector servlet provides the ability for third-party applications to use Cisco Web Dialer. The Redirector servlet finds the appropriate Cisco Unified Communications Manager cluster for the Cisco Web Dialer user and redirects the request to the Cisco Web Dialer in that cluster. The Redirector functionality applies only for HTTP/HTML-based Web Dialer client applications because it is not available for Simple Object Access Protocol (SOAP)-based Web Dialer applications.
With the introduction of Self-Provisioning IVR Service, the autoregistered IP phones on the Cisco Unified Communications Manager are assigned to users quickly with less effort. When you dial the CTI RP DN, that is configured on the Self-Provisioning page, from an extension of a user that uses the IVR service, the phone connects to the Self-Provisioning IVR application and prompts you to provide the Self-Service credentials. Based on the validation of the Self-Service credentials that you provide, the IVR service assigns the autoregistered IP phones to the users.
You can configure self-provisioning even if the service is deactivated, but the administrator cannot assign IP phones to users using the IVR service. By default, this service is deactivated.
To enable the Self-Provisioning IVR service, you must also enable the Cisco CTI Manager service.
For more information about how to configure self-provisioning, see the Cisco Unified Communications Manager Administration Guide.
This section describes the CDR Services and does not apply to IM and Presence Service and Cisco Unity Connection.
The Cisco CAR Web Service loads the user interface for CAR, a web-based reporting application that generates either CSV or PDF reports by using CDR data.
The Cisco SOAP - CDRonDemand Service, a SOAP/HTTPS-based service, runs on the CDR Repository server. It receives SOAP requests for CDR filename lists that are based on a user-specified time interval (up to a maximum of 1 hour) and returns a list of filenames that fit the time duration that is specified in the request. This service also receives requests for delivery of a specific CDR/CMR file with the filename and the transfer method (SFTP/FTP, server name, login info, directory) that is specified in the request.
If you are using a third-party billing application that accesses CDR data through an HTTPS/SOAP interface, activate this service.
This section describes the Security Services and does not apply to IM and Presence Service and Cisco Unity Connection.
Cisco Unified Communications Manager only: The Cisco Certificate Trust List (CTL) Provider service, which runs with local system account privileges, works with the Cisco CTL Provider Utility, a client-side plug-in, to change the security mode for the cluster from nonsecure to mixed mode. When you install the plug-in, the Cisco CTL Provider service retrieves a list of all Cisco Unified Communications Manager and Cisco TFTP servers in the cluster for the CTL file, which contains a list of security tokens and servers in the cluster. You must install and configure the Cisco CTL Client and activate this service for the clusterwide security mode to change from nonsecure to secure.
After you activate the service, the Cisco CTL Provider service reverts to the default CTL port, which is 2444. If you want to change the port, see the Cisco Unified Communications Manager Security Guide for more information.
Working in conjunction with the Cisco Certificate Authority Proxy Function (CAPF) application, the CAPF service can perform the following tasks, depending on your configuration:
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Cisco Unified Communications Manager only: When you view real-time information in the Real-Time Monitoring Tool (RTMT), the CAPF service displays only for the first server. |
This section describes the Directory Services and does not apply to IM and Presence Service and Cisco Unity Connection.
Note |
Users with duplicate email IDs are not synchronized and the administrator receives no notification about the list of users which are not synced. These IDS are shown in the DirSync error logs from Unified RTMT. |
Cisco Unity Connection: When Cisco Unity Connection is integrated with an LDAP directory, the Cisco DirSync service synchronizes a small subset of user data (first name, last name, alias, phone number, and so on) in the Cisco Unified Communications Manager database on the Cisco Unity Connection server with the corresponding data in the LDAP directory. Another service (CuCmDbEventListener) synchronizes data in the Cisco Unity Connection user database with data in the Cisco Unified Communications Manager database. When a Cisco Unity Connection cluster is configured, the Cisco DirSync service runs only on the publisher server.
This section describes the Voice Quality Reporter Services and does not apply to IM and Presence Service and Cisco Unity Connection.
The Cisco Extended Functions service provides support for Cisco Unified Communications Manager voice-quality features, including Quality Report Tool (QRT). For more information about individual features, see the Cisco Unified Communications Manager System Guide and the Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager.
Installed automatically, network services include services that the system requires to function, for example, database and platform services. Because these services are required for basic functionality, you cannot activate them in the Service Activation window. If necessary, for example, for troubleshooting purposes, you may need to stop and start (or restart) a network service in the Control Center - Network Services window.
After the installation of your application, network services start automatically, as noted in the Control Center - Network Services window. The serviceability GUI categorizes services into logical groups.
The Cisco CallManager Serviceability RTMT servlet supports the IM and Presence Real-Time Monitoring Tool (RTMT), which allows you to collect and view traces, view performance monitoring objects, work with alerts, and monitor system performance and performance counters, and so on.
The Cisco RTMT Reporter servlet allows you to publish reports for RTMT.
The Cisco Log Partition Monitoring Tool service supports the Log Partition Monitoring feature, which monitors the disk usage of the log partition on a node (or all nodes in the cluster) by using configured thresholds and a polling interval.
The Cisco Tomcat Stats Servlet allows you to monitor the Tomcat perfmon counters by using RTMT or the CLI. Do not stop this service unless you suspect that this service is using too many resources, such as CPU time.
The Real-Time Information Server (RIS) maintains real-time information such as device registration status, performance counter statistics, critical alarms generated, and so on. The Cisco RIS Data Collector service provides an interface for applications, such as the IM and Presence Real-Time Monitoring Tool (RTMT), SOAP applications, and so on, to retrieve the information that is stored in all RIS nodes in the cluster.
Used for the Real-Time Monitoring Tool (RTMT), this service, Alert Manager and Collector service, allows RTMT to retrieve real-time information that exists on the server (or on all servers in the cluster).
The Cisco Audit Event Service monitors and logs any administrative configuration change to the Cisco Unified Communications Manager or IM and Presence system by a user or as a result of the user action. The Cisco Audit Event Service also monitors and logs end user events such as login, logout, and IM chat room entry and exit.
This does not apply to IM and Presence Service.
The CiscoDRF Master Agent service supports the DRF Master Agent, which works with the Disaster Recovery System GUI or CLI to schedule backups, perform restorations, view dependencies, check status of jobs, and cancel jobs, if necessary. The Cisco DRF Master Agent also provides the storage medium for the backup and restoration process.
The Cisco DRF Local service supports the Cisco DRF Local Agent, which acts as the workhorse for the DRF Master Agent. Components register with the Cisco DRF Local Agent to use the disaster recovery framework. The Cisco DRF Local Agent executes commands that it receives from the Cisco DRF Master Agent. Cisco DRF Local Agent sends the status, logs, and command results to the Cisco DRF Master Agent.
The Cisco CallManager Serviceability service supports Cisco Unified Serviceability and the IM and Presence Service serviceability GUIs, which are web application/interfaces that you use to troubleshoot issues and manage services. This service, which is installed automatically, allows you access to the serviceability GUIs. If you stop this service on the server, you cannot access the serviceability GUI when you browse into that server.
Cisco Discovery Protocol (CDP) advertises the voice application to other network management applications, so the network management application, for example, SNMP or Cisco Unified Operations Manager, can perform network management tasks for the voice application.
The Cisco Trace Collection Servlet, along with the Cisco Trace Collection Service, supports trace collection and allows users to view traces by using RTMT. If you stop this service on a server, you cannot collect or view traces on that server.
For SysLog Viewer and Trace and Log Central to work in RTMT, the Cisco Trace Collection Servlet and the Cisco Trace Collection Service must run on the server.
The Cisco Trace Collection Service, along with the Cisco Trace Collection Servlet, supports trace collection and allows users to view traces by using the RTMT client. If you stop this service on a server, you cannot collect or view traces on that server.
For SysLog Viewer and Trace and Log Central to work in RTMT, the Cisco Trace Collection Servlet and the Cisco Trace Collection Service must run on the server.
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If necessary, Cisco recommends that, to reduce the initialization time, you restart the Cisco Trace Collection Service before you restart Cisco Trace Collection Servlet. |
A Cisco DB service supports the Progres database engine on Cisco Unified Communications Manager. On IM and Presence Service, A Cisco DB service supports the IDS database engine.
Unified Communications Manager and IM and Presence only: The A Cisco DB Replicator service ensures database configuration and data synchronization between the first and subsequent servers in the cluster.
This service, which acts as the agent protocol engine, provides authentication, authorization, access control, and privacy functions that relate to SNMP requests.
Tip |
After you complete SNMP configuration in the serviceability GUI, you must restart the SNMP Master Agent service in the Control Center—Network Features window. |
This service provides SNMP access to variables, which are defined in RFC 1213, that read and write variables, for example, system, interfaces, and IP.
This service provides SNMP access to host information, such as storage resources, process tables, device information, and installed software base. This service implements the HOST-RESOURCES-MIB.
This service, which supports vendor Management Information Bases (MIBs), allows you to forward SNMP requests to another SNMP agent that runs on the system.
For IM and Presence Service and Cisco Unified Communications Manager, this service will not be present if installed on a Virtual Machine.
This service provides SNMP access to the applications that are installed and executing on the system. This implements the SYSAPPL-MIB.
This service uses the Cisco Discovery Protocol to provide SNMP access to network connectivity information on the node. This service implements the CISCO-CDP-MIB.
This service supports gathering of syslog messages that various Cisco Unified Communications Manager components generate. This service implements the CISCO-SYSLOG-MIB.
Caution |
Stopping any SNMP service may result in loss of data because the network management system no longer monitors the network. Do not stop the services unless your technical support team tells you to do so. |
This service periodically checks the expiration status of certificates that the system generates and sends notification when a certificate is close to its expiration date. For Cisco Unified Communications Manager, you manage the certificates that use this service in Cisco Unified Operating System Administration. For IM and Presence Service, you manage the certificates that use this service in Cisco Unified IM and Presence Operating System Administration.
This service is not supported by IM and Presence Service and Cisco Unity Connection.
Cisco License Manager keeps track of the Cisco Unified Communications Manager-related licenses that a customer purchases and uses. It controls license checkins and checkouts, and it takes responsibility for issuing and reclaiming Cisco Unified Communications Manager-related licenses. For Cisco Unified Communications Manager, Cisco License Manager manages the Cisco Unified Communications Manager application and the number of IP phone unit licenses. When the number of phones exceeds the number of licenses, it issues alarms.
Cisco Unified Communications Manager clusters only: This service runs on all the servers, but the service on the first server has the responsibility for issuing and reclaiming licenses.
This service is not supported by IM and Presence Service.
Cisco Trust Verification Service is a service running on a CallManager server or a dedicated server, that authenticates certificates on behalf of phones and other endpoints. It associates a list of roles for the owner of the certificate. A certificate or the owner can be associated with one or many roles.
The protocol between phones and Trust Verification Service allows phones to request for verification. Trust Verification Service validates the certificate and returns a list of roles associated with it. The protocol allows Trust Verification Service to authenticate a request and conversely, a phone to authenticate the response from Trust Verification Service. The protocol protects the integrity of the request and the response. Confidentiality of the request and the response is not required.
Multiples instances of Cisco Trust Verification Service run on different servers in the cluster to provide scalability. These servers may or may not be the same as the ones hosting the Cisco Unified CallManager. Phones obtain a list of Trust Verification Services in the network and connect to one of them using a selection algorithm (example: Round Robin). If the contacted Trust Verification Service does not respond, the phone switches to the next Trust Verification Service in the list.
The Cisco Database Layer Monitor service monitors aspects of the database layer. This service handles change notification and monitoring.
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Cisco Unified Communications Manager uses Automatic Update Statistics, an intelligent statistics update feature that monitors the changes that are made in the database tables and updates only tables that need statistic updates. This feature saves considerable bandwidth, especially on VMware deployments of Cisco Unified Communications Manager. Automatic Update Statistics is the default indexing method. |
IM and Presence Service only: The Cisco SOAP-Real-Time Service APIs support client login and third-party APIs for presence data.
Cisco Unified Communications Manager and Cisco Unity Connection only: The Cisco SOAP-Real-Time Service APIs allow you to collect real-time information for devices and CTI applications. This service also provides APIs for activating, starting, and stopping services.
The Cisco SOAP-Performance-Monitoring APIs service allows you to use performance monitoring counters for various applications through SOAP APIs; for example, you can monitor memory information per service, CPU usage, and performance monitoring counters.
The Cisco SOAP-Log-Collection APIs service allows you to collect log files and to schedule collection of log files on a remote SFTP server. Examples of log files that you can collect include syslog, core dump files, and Cisco application trace files.
This section describes the Cisco Unified Communications Manager CM Services and does not apply to IM and Presence Service and Cisco Unity Connection.
The Cisco Extension Mobility Application service allows you to define login settings such as duration limits on phone configuration for the Cisco Extension Mobility feature.
Cisco Unified Communications Manager only: The Cisco Extension Mobility feature allows users within a Cisco Unified Communications Manager cluster to temporarily configure another phone in the cluster as their own phone by logging in to that other phone. After a user logs in, the phone adopts the personal phone numbers, speed dials, services links, and other user-specific properties of the user. After logout, the phone adopts the original user profile.
Cisco User Data Services provides Cisco Unified IP Phones with the ability to access user data from the Cisco Unified Communications Manager database. Cisco User Data Services also provides support for Cisco Personal Directory and for Cisco IP phone services. If you disable Cisco User Data Services, the Directory button on Cisco Unified IP phones will be disabled and your phones will not be able to use Cisco IP Phone services.
IM and Presence Service services apply only to IM and Presence Service.
The Cisco Login Datastore is a real-time database for storing client sessions to the Cisco Client Profile Agent.
The Cisco Route Datastore is a real-time database for storing a cache of route information and assigned users for the Cisco SIP Proxy and the Cisco Client Profile Agent.
The Cisco Configuration Agent is a change-notification service that notifies the Cisco SIP Proxy of configuration changes in the IM and Presence Service IDS database.
The Cisco Sync Agent keeps IM and Presence data synchronized with Cisco Unified Communications Manager data. It sends SOAP requests to the Cisco Unified Communications Manager for data of interest to IM and Presence and subscribes to change notifications from Cisco Unified Communications Manager and updates the IM and Presence IDS database.
The Cisco OAM Agent service monitors configuration parameters in the IM and Presence Service IDS database that are of interest to the Presence Engine. When a change is made in the database, the OAM Agent writes a configuration file and sends an RPC notification to the Presence Engine.
The Cisco Client Profile Agent service provides a secure SOAP interface to or from external clients using HTTPS.
The Cisco Intercluster Sync Agent service provides the following: DND propagation to Cisco Unified Communications Manager and syncs end user information between IM and Presence Service clusters for intercluster SIP routing.
The XCP Router is the core communication functionality on the IM and Presence Service server. It provides XMPP-based routing functionality on IM and Presence Service; it routes XMPP data to the other active XCP services on IM and Presence Service, and it accesses SDNS to allow the system to route XMPP data to IM and Presence Service users. The XCP router manages XMPP sessions for users, and routes XMPP messages to and from these sessions.
After IM and Presence Service installation, the system turns on Cisco XCP Router by default.
Note |
If you restart the Cisco XCP Router, IM and Presence Service automatically restarts all active XCP services. Note that you must select the Restart option to restart the Cisco XCP Router; this is not the same as turning off and turning on the Cisco XCP Router. If you turn off the Cisco XCP Router, rather than restart this service, IM and Presence Service stops all other XCP services. Subsequently when you turn on the XCP router, IM and Presence Service does not automatically turn on the other XCP services; you need to manually turn on the other XCP services. |
The Cisco XCP Config Manager service monitors the configuration and system topology changes made through the administration GUI (as well as topology changes that are synchronized from an InterCluster Peer) that affect other XCP components (for example, Router and Message Archiver), and updates these components as needed. The Cisco XCP Config Manager service creates notifications for the administrator indicating when an XCP component requires a restart (due to these changes), and it automatically clears the notifications after the restarts are complete.
The Cisco Server Recovery Manager (SRM) service manages the failover between nodes in a presence redundancy group. The SRM manages all state changes in a node; state changes are either automatic or initiated by the administrator (manual). Once you turn on high availability in a presence redundancy group, the SRM on each node establishes heartbeat connections with the peer node and begins to monitor the critical processes.
The Cisco IM and Presence Data Monitor monitors IDS replication state on the IM and Presence Service. Other IM and Presence services are dependent on the Cisco IM and Presence Data Monitor. These dependent services use the Cisco service to delay startup until such time as IDS replication is in a stable state.
The Cisco IM and Presence Data Monitor also checks the status of the Cisco Sync Agent sync from Cisco Unified Communications Manager. Dependent services are only allowed to start after IDS replication has set up and the Sync Agent on the IM and Presence database publisher node has completed its sync from Cisco Unified Communications Manager. After the timeout has been reached, the Cisco IM and Presence Data Monitor on the Publisher node will allow dependent services to start even if IDS replication and the Sync Agent have not completed.
On the subscriber nodes, the Cisco IM and Presence Data Monitor delays the startup of feature services until IDS replication is successfully established. The Cisco IM and Presence Data Monitor only delays the startup of feature services on the problem subscriber node in a cluster, it will not delay the startup of feature services on all subscriber nodes due to one problem node. For example, if IDS replication is successfully established on node1 and node2, but not on node3, the Cisco IM and Presence Data Monitor allows feature services to start on node1 and node2, but delays feature service startup on node3.
The Cisco Presence Datastore is a real-time database for storing transient presence data and subscriptions.
The Cisco Presence SIP Registration Datastore is a real-time database for storing SIP Registration data.
The Cisco RCC Device Selection service is the Cisco IM and Presence user device selection service for Remote Call Control.
This section describes the CDR Services and does not apply to IM and Presence Service and Cisco Unity Connection.
This service maintains and moves the generated Call Detail Records (CDRs) that are obtained from the Cisco CDR Agent service. In a system that supports clusters ( Cisco Unified Communications Manager only), the service exists on the first server.
Note |
Cisco Unified Communications Manager supports Cisco CDR Agent in Cisco Unified Communications Manager systems. |
This service does not support IM and Presence Service and Cisco Unity Connection.
The Cisco CDR Agent service transfers CDR and CMR files that are generated by Cisco Unified Communications Manager from the local host to the CDR repository server, where the CDR Repository Manager service runs over a SFTP connection.
This service transfers CDR and CMR files generated from the local host to the CDR repository server in a cluster. The CDR Agent in the CDR Repository Node standalone server transfers the files that are generated by the standalone server to the Cisco CDR Repository Manager over a SFTP connection. The CDR Agent maintains and moves the files.
For this service to work, activate the Cisco CallManager service on the server and ensure that it is running. If your configuration supports clusters ( Cisco Unified Communications Manager only), activate the Cisco CallManager service on the first server.
The Cisco CDR Analysis and Reporting (CAR) Scheduler service does not support IM and Presence Service and Cisco Unity Connection.
The Cisco CAR Scheduler service allows you to schedule CAR-related tasks; for example, you can schedule report generation or CDR file loading into the CAR database.
This section describes the Admin Services and does not apply to Cisco Unity Connection.
The Cisco CallManager Admin service is not supported by IM and Presence Service and Cisco Unity Connection.
The Cisco CallManager Admin service supports Cisco Unified CM Administration, the web application/interface that you use to configure Cisco Unified Communications Manager settings. After the Cisco Unified Communications Manager installation, this service starts automatically and allows you to access the graphical user interface (GUI). If you stop this service, you cannot access the Cisco Unified CM Administration graphical user interface when you browse into that server.
The Cisco IM and Presence Admin service is not supported by Cisco Unified Communications Manager and Cisco Unity Connection.
The Cisco IM and Presence Admin service supports Cisco Unified CM IM and Presence Administration, the web application/interface that you use to configure IM and Presence Service settings. After the IM and Presence Service installation, this service starts automatically and allows you to access the GUI. If you stop this service, you cannot access the Cisco Unified CM IM and Presence Administration GUI when you browse into that server.
Services setup
From Control Center in the serviceability GUI, you can view status and start and stop one service at a time. To start, stop, and restart network services, access the Control Center - Network Services window. To start, stop, and restart feature services, access the Control Center - Feature Services window.
Tip |
Use the Related Links drop-down list box and the Go button to navigate to Control Center and Service Activation windows. |
Cisco Unified Communications Manager and IM and Presence only: In a cluster configuration, you can view status and start and stop services for one server in the cluster at a time.
Cisco Unified Communications Manager only: Starting and stopping a feature service causes all Cisco Unified IP Phones and gateways that are currently registered to that service to fail over to their secondary service. Devices and phones need to restart only if they cannot register with their secondary service. Starting and stopping a service may cause other installed applications (such as a conference bridge or Cisco Messaging Interface) that are homed to that Cisco Unified Communications Manager to start and stop as well.
Caution |
Cisco Unified Communications Manager only: Stopping a service also stops call processing for all devices that the service controls. When a service is stopped, calls from an IP phone to another IP phone stay up; calls in progress from an IP phone to a Media Gateway Control Protocol (MGCP) gateway also stay up, but other types of calls drop. |
You can perform the following tasks when working with services:
Step 1 | Activate the feature services that you want to run. |
Step 2 | Configure the appropriate service parameters. |
Step 3 | If necessary, troubleshoot problems by using the serviceability GUI trace tools. |
Note |
You can activate or deactivate multiple feature services or choose default services to activate from the Service Activation window in the serviceability GUI. You can view, start, and stop Cisco Unified Communications Manager services from an IM and Presence node and vice versa. You may encounter the following error: "Connection to the Server cannot be established (unable to access Remote Node)". If this error message appears, see the Cisco Unified Communications Operating System Administration Guide, Release 10.0(1) . |
Note |
Starting with Cisco Unified Communications Manager Release 6.1.1, end users can no longer access Cisco Unified Serviceability to start and stop services. |
Feature services are activated in automatic mode and the serviceability GUI checks for service dependencies based on a single-node configuration. When you choose to activate a feature service, you are prompted to select all the other services, if any, that depend on that service to run. When you click Set Default, the serviceability GUI chooses those services that are required to run on the server.
Cisco Unified Communications Manager and IM and Presence Service only: Even in a configuration that supports clusters, this process is based on a single-server configuration.
Activating a service automatically starts the service. You start and stop services from Control Center.
Caution |
Before you turn on any services for a feature, you must complete all the required configuration on IM and Presence for that feature. See the relevant documentation for each IM and Presence feature. |
Following installation, Cisco AXL Web Service is enabled by default on all cluster nodes. Cisco recommends that you always leave the service activated on the IM and Presence database publisher node. This ensures that you are able to configure products that are dependent on AXL. Based on your needs, you can activate or deactivate the service on specific IM and Presence subscriber nodes in Cisco Unified Serviceability under Feature Services. |
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Turn on this service on the publisher node only.
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Turn on this service if you deploy any of the following configurations:
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You activate and deactivate feature services in the Service Activation window in the serviceability GUI. Services that display in the Service Activation window do not start until you activate them.
You can activate and deactivate only features services (not network services). You may activate or deactivate as many services as you want at the same time. Some feature services depend on other services, and the dependent services get activated before the feature service activates.
Tip |
Cisco Unified Communications Manager and IM and Presence Service only: Before you activate services in the Service Activation window, review topics related to cluster service activation recommendations. |
Step 1 |
Choose . The Service Activation window displays. |
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Step 2 |
Select the server (node) from the Server list box, and then select Go. You can access Cisco Unified Communications Manager services from an IM and Presence Service node and vice versa. You may encounter the following error when trying to access a remote node: "Connection to the Server cannot be established (unable to connect to Remote Node)". If this error message appears, see the Cisco Unified Communications Operating System Administration Guide, Release 10.0(1). |
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Step 3 |
Perform one of the following actions to turn on or turn off services:
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Step 4 | Cisco Unified Communications Manager and IM and Presence Service only: For a cluster configuration, review the cluster service activation recommendations, and then check the check boxes next to the services that you want to activate. | ||||
Step 5 |
After you check the check boxes for the services that you want to activate, click Save.
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To perform these tasks, the serviceability GUI provides two Control Center windows. To start, stop, and restart network services, access the Control Center—Network Services window. To start, stop, and restart feature services, access the Control Center—Feature Services window.
Tip |
Use the Related Links list box and the Go button to navigate to Control Center and Service Activation windows. |
When a service is stopping, you cannot start it until after the service is stopped.
Caution |
Cisco Unified Communications Manager only: Stopping a service also stops call processing for all devices that the service controls. When a service is stopped, calls from an IP phone to another IP phone remain connected; calls in progress from an IP phone to a Media Gateway Control Protocol (MGCP) gateway also remain connected, but other types of calls get dropped. |
Step 1 | Depending on the service type that you want to start/stop/restart/refresh, perform one of the following tasks: |
Step 2 |
Choose the server from the Server drop-down list box, and then click Go. The window displays the following items: |
Step 3 |
Perform one of the following tasks:
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You can start and stop some services through the CLI. For a list of services that you can start and stop through the CLI and for information on how to perform these tasks, refer to the Command Line Interface Reference Guide for Cisco Unified Solutions.
Tip |
You must start and stop most services from Control Center in the serviceability GUI. |