The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
Cisco Unified Serviceability, a web-based troubleshooting tool, provides the following functionality:
Note |
IM and Presence Service uses a different Serviceability interface than the others and therefore is referred to separately when required. |
Cisco Unified Serviceability provides the following reporting tools:
Note |
The content in this section does not apply to Cisco Unity Connection. |
To supplement the management and administration of the Cisco Unified Communications Manager system, you can use remote serviceability tools. Using these tools, you can gather system and debug information for diagnostic help or remote troubleshooting. The tools can process and report on a collection of local or remote Unified Communications Manager configuration information. With customer permission, technical support engineers log in to a Unified Communications Manager server and get a desktop or shell that allows them to perform any function that could be done from a local login session.
Unified Communications Manager supports the following capabilities for remote serviceability:
You can upload a text file that contains a customized login message that appears on the initial Serviceability window.
For more information and the procedure for uploading your customized login message, refer to the Cisco Unified Communications Operating System Administration Guide.
Cisco supports the following browsers with Cisco Unified Serviceability.
You can access Cisco Unified Communications Manager with this browser... |
|
---|---|
To access Cisco Unified Serviceability, you must browse to the application from a machine that runs the supported browser.
Cisco Unified Serviceability uses HTTPS to establish secure connections.
Tip |
Cisco Unified Serviceability does not support the buttons in your browser. Do not use the browser controls, for example, the Back button, when you perform configuration tasks. |