Cisco Unified Communications Manager Security Guide, Release 9.0(1)
Phone security
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Phone security

Phone security

This chapter provides information about phone security.

Phone security

At installation, Cisco Unified Communications Manager boots up in nonsecure mode. When the phones boot up after the Cisco Unified Communications Manager installation, all devices register as nonsecure with Cisco Unified Communications Manager.

After you upgrade from Cisco Unified Communications Manager 4.0(1) or a later release, the phones boot up in the device security mode that you enabled prior to the upgrade; all devices register by using the chosen security mode.

The Cisco Unified Communications Manager installation creates a self-signed certificate on the Cisco Unified Communications Manager and TFTP server. You may also choose to use a third-party, CA-signed certificate for Cisco Unified Communications Manager instead of the self-signed certificate. After you configure authentication, Cisco Unified Communications Manager uses the certificate to authenticate with supported Cisco Unified IP Phones. After a certificate exists on the Cisco Unified Communications Manager and TFTP server, Cisco Unified Communications Manager does not reissue the certificates during each Cisco Unified Communications Manager upgrade. You must create a new CTL file with the new certificate entries.


Tip


For information on unsupported or nonsecure scenarios, see topics related to interactions and restrictions.


Cisco Unified Communications Manager maintains the authentication and encryption status at the device level. If all devices that are involved in the call register as secure, the call status registers as secure. If one device registers as nonsecure, the call registers as nonsecure, even if the phone of the caller or recipient registers as secure.

Cisco Unified Communications Manager retains the authentication and encryption status of the device when a user uses Cisco Extension Mobility. Cisco Unified Communications Manager also retains the authentication and encryption status of the device when shared lines are configured.


Tip


When you configure a shared line for an encrypted Cisco Unified IP Phone, configure all devices that share the lines for encryption; that is, ensure that you set the device security mode for all devices to encrypted by applying a security profile that supports encryption.


Related References

Trusted devices

Cisco Unified Communications Manager allows Security icons to be enabled by phone model on Cisco Unified IP Phones. The Security icon indicates whether the call is secure and the connected device is trusted.

A Trusted Device represents a Cisco device or a third-party device that has passed Cisco security criteria for trusted connections. This includes, but is not limited to, signaling/media encryption, platform hardening, and assurance. If a device is trusted, a Security icon displays and a secure tone plays on supported devices. Also, the device may provide other features or indicators that are related to secure calls.

Cisco Unified Communications Manager determines whether a device is trusted when you add it to your system. The security icon displays for information purposes only, and the administrator cannot configure it directly.

Cisco Unified Communications Manager also indicates whether a gateway is trusted by displaying an icon and a message in Cisco Unified Communications Manager Administration.

This section describes the behavior of the security icon for trusted devices on both the Cisco Unified IP Phones and in Cisco Unified Communications Manager Administration.

Cisco Unified Communications Manager Administration

The following windows in Cisco Unified Communications Manager Administration indicate whether a device is trusted:

Gateway Configuration

For each gateway type, the Gateway Configuration window (Device > Gateway) displays either Device is trusted or Device is not trusted, along with a corresponding icon.

The system determines whether the device is trusted, based on the device type. You cannot configure whether the device is trusted.

Phone Configuration

For each phone device type, the Phone Configuration window (Device > Phone) displays either Device is trusted or Device is not trusted, along with a corresponding icon.

The system determines whether the device is trusted, based on the device type. You cannot configure whether the device is trusted.

Device called trust determination criteria

The type of device that a user calls affects the security icon that displays on the phone. The system consider the following three criteria to determine whether the call is secure:

  • Are all devices on the call trusted?
  • Is the signaling secure (authenticated and encrypted)?
  • Is the media secure?

Before a supported Cisco Unified IP Phone displays the Lock Security icon, be aware that all three of these criteria must be met. For calls that involve a device that is not trusted, regardless of signaling and media security, the overall status of the call will stay unsecure, and the phone will not display the Lock icon. For example, if you include an untrusted device in a conference, the system considers its call leg, as well as the conference itself, to be unsecure.

Phone model support

There are two categories of phone models which support security in Cisco Unified Communications Manager: Secure Cisco phones and Secure Preferred Vendor phones. Secure Cisco phones are pre-installed with a Manufacture-Installed Certificate (MIC) and support automatic generation and exchange of Locally-Significant Certificates (LSC) using the Certificate Authority Proxy Function (CAPF). Secure Cisco phones are capable of registering with Cisco Unified CM using the MIC without additional certificate management. For additional security, you can create and install an LSC on the phone using CAPF. See topics related to phone security setup and settings for more information.

Secure Preferred Vendor phones do not come pre-installed with a MIC, and do not support CAPF for generating LSCs. In order for Secure Preferred Vendor phones to connect to Cisco Unified CM, a certificate must be provided with the device, or generated by the device. The phone supplier must provide the details on how to acquire or generate a certificate for the phone. Once you obtain the certificate, you must upload the certificate to the Cisco Unified CM using the OS Administration Certificate Management interface. See topics related to preferred vendor SIP phone security set up for more information.

For a list of security features that are supported on your phone, refer to the phone administration and user documentation that supports this Cisco Unified Communications Manager release or the firmware documentation that supports your firmware load.

You can also use Cisco Unified Reporting to list the phones that support a particular feature. For more information about using Cisco Unified Reporting, see the Cisco Unified Reporting Administration Guide.

Preferred vendor SIP phone security set up

Secure Preferred Vendor phones are phone types that are manufactured by 3rd-party vendors but are installed in the Cisco Unified database via a COP file. Cisco Unified Communications Manager provides security for a preferred vendor SIP phone. In order to support security, you must enable Security Encryption or Security Authentication for the preferred vendor SIP phone in the COP file. These phone types appear in the drop-down list in the Add a New Phone window. While all preferred vendor phones support Digest Authorization, not all preferred vendor phones support TLS security. Security capabilities is based on the phone model. If the Phone Security Profile includes a "Device Security Mode" field, then it supports TLS security.

If the preferred vendor phone supports TLS security, there are two modes that are possible: per-device certificate and shared certificate. The phone supplier must specify which mode is applicable for the phone as well as instructions on generating or acquiring a certificate for the phone.

Set up preferred vendor SIP phone security profile per-device certificates

To configure the preferred vendor SIP phone security profile with per-device certificates, perform the following procedure:

Procedure
    Step 1   Upload the certificate for each phone using the OS Administration Certificate Management interface.
    Step 2   In the Cisco Unified Administration, choose System > Security > Phone Security Profile.
    Step 3   Configure a new Phone Security Profile for the device type of this phone and in the Device Security Mode drop-down list box, choose Encrypted or Authenticated.
    Step 4   To configure the new SIP phone in the CCMAdmin interface, choose Device > Phone > Add New.
    Step 5   Select Phone type.
    Step 6   Fill in the required fields.
    Step 7   In the Device Security Profile drop-down list box, select the profile you just created.

    Set up preferred vendor SIP phone security profile shared certificates

    To configure the preferred vendor SIP phone security profile with shared certificates, perform the following procedure:

    Procedure
      Step 1   Using instructions from the phone vendor, generate a certificate with a Subject Alternate Name (SAN) string. The SAN must be of type DNS. Make a note of the SAN specified in this step. For example, X509v3 extensions:
      Step 2   X509v3 Subject Alternative Name:
      Step 3   DNS:AscomGroup01.acme.com
      Note   

      The SAN must be of type DNS or security will not be enabled.

      Step 4   Upload the shared certificate using the OS Administration Certificate Management interface.
      Step 5   In the Cisco Unified Administration, choose System > Security > Phone Security Profile.
      Step 6   In the Name field, enter the name of the Subject Alt Name (SAN), which is the name on the certificate provided by the preferred vendor, or if there is no SAN enter the Certificate Name.
      Note   

      The name of the security profile must match the SAN in the certificate exactly or security will not be enabled.

      Step 7   In the Device Security Mode drop-down list box, choose Encrypted or Authenticated.
      Step 8   In the Transport type drop-down list box, choose TLS.
      Step 9   To configure the new SIP phone in the CCMAdmin interface, choose Device > Phone > Add New.
      Step 10   Select Phone type.
      Step 11   Fill in the required fields
      Step 12   In the Device Security Profile drop-down list box, select the profile you just created.

      Related Information

      View phone security settings

      You can configure and view certain security-related settings on phones that support security; for example, you can view whether a phone has a locally significant certificate or manufacture-installed certificate installed. For additional information on the security menu and icons, refer to the Cisco Unified IP Phone administration and user documentation that supports your phone model and this version of Cisco Unified Communications Manager.

      When Cisco Unified Communications Manager classifies a call as authenticated or encrypted, an icon displays on the phone to indicate the call state. To determine when Cisco Unified Communications Manager classifies the call as authenticated or encrypted.

      Set up phone security

      The following procedure describes the tasks to configure security for supported phones.

      Procedure
        Step 1   If you have not already done so, configure the Cisco CTL Client and ensure that the Cisco Unified Communications Manager security mode equals Mixed Mode.
        Step 2   If the phone does not contain a locally significant certificate (LSC) or manufacture-installed certificate (MIC), install a LSC by using the Certificate Authority Proxy Function (CAPF).
        Step 3   Configure phone security profiles.
        Step 4   Apply a phone security profile to the phone.
        Step 5   After you configure digest credentials, choose the Digest User from the Phone Configuration window.
        Step 6   On Cisco Unified IP Phone 7960G or 7940G (SIP only), enter the digest authentication username and password (digest credentials) that you configured in the End User Configuration window.
        Note   

        This document does not provide procedures on how to enter the digest authentication credentials on the phone. For information on how to perform this task, refer to the Cisco Unified IP Phone administration guide that supports your phone model and this version of Cisco Unified Communications Manager.

        Step 7   Encrypt the phone configuration file, if the phone supports this functionality.
        Step 8   To harden the phone, disable phone settings.

        Where to find more information about phone security

        Related Cisco Documentation

        • Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager
        • Troubleshooting Guide for Cisco Unified Communications Manager