Release Notes for Cisco Unified Communications Manager, Release 9.1(1a)
Documentation Updates
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Documentation Updates

Contents

Documentation Updates

Cisco Unified Communications Manager Administration Guide

The Cisco Unified Communications Manager Administration Guide was updated as follows:

CSCun04965 Extension Mobility Now Supports Device Owners

You can now configure the Owner User ID in the Phone Settings interface if you are using extension mobility. Extension mobility now supports device owners. As such, a note indicating otherwise has been removed from the Cisco Unified Communications Manager Administration Guide.

CSCue58074 Relabeling of Link Loss Type Field on the Region Configuration Page

On the System > Region configuration page, the Link Loss Type field has been relabeled as the Audio Codec Preference List field.

CSCug28060 Connected Line ID Presentation Value Sets to Allowed

Descriptions of the Connected Line ID Presentation parameter were updated to include the following statement:

If a call that originates from an IP phone on Cisco Unified Communications Manager encounters a device, such as a trunk, gateway, or route pattern, that has the Connected Line ID Presentation set to Default, the presentation value is automatically set to Allowed.

CSCug52147 Relabel of Use Personal Preferences Field

On the Call Routing > Route/Hunt > Hunt Pilot setup window, the Use Personal Preferences option has been renamed to Use Forward Settings of Line Group Member.

CSCug58742 Common Phone Profile Settings Secure Shell Information

In the Common phone profile settings the Secure Shell Password field is incorrectly referred to as the Secure Shell User.

CSCug63874 Call Stats Field Removed for SIP Profile Configuration

On the Device > Device Settings > SIP Profile setup window, the Call Stats option has been removed.

CSCue51184 End User Settings Need Correction

In the End user settings page, Primary User Device field content has been removed.

CSCue57419 CTI Remote Device Name Cannot Contain Spaces in the Name

In the CTI remote device configuration settings page, Device name field removed space as a valid character.

CSCuh62299 Service Name Cannot Be Localized If Customized Service URL Is Used

The following note is added to the Service Name field under IP phone service settings table:


Note


When the service URL points to an external customized URL, you cannot localize the service name as per the device locale of the phone. The service name gets displayed in English alphabets only.


Added Description for Option For Voice Mail Usage in Add Hunt List Procedure

The following description about For voice mail usage option has been added to the Add hunt list procedure in step 6.

"If you check the For Voice Mail Usage check box, the route list control process keeps a count of the setups that are being served to the hunt list, and will not allow more setups than the number of available devices. As a result, each device in the hunt list is treated as if it has a Busy Trigger and related Maximum Number of Calls of one".

"For example, if the hunt list contains five devices, and if busy trigger is two for each member, with the For Voice Mail Usage checkbox unchecked, it can process up to ten setups. For the same number of hunt list devices with a busy trigger of two for each member, with the For Voice Mail Usage checkbox checked, it can process only five setups and the next immediate setup after five gets rejected".

Cisco Unified Communications Manager Bulk Administration Guide

CSCui06050 Model Is Not a Valid Device Field When Generating Phone Reports

"Phone and IP telephony device reports" lists Model as a device field. However, this field is not an option in the Bulk Administration Tool.

CSCug41922 Missing Note in Insert Phone Topic

The following note is missing from "Insert Phones in to Cisco Unified Communications Manager":


Note


BAT expects Directory Number URI fields for directory numbers in the following format:

URI 1 on Directory Number 1, URI 1 Route Partition on Directory Number 1, URI 1 is Primary on Directory Number 1.


Cisco Unified Communications Manager Call Detail Records Administration Guide

CSCud20005 Missing CDR Field Descriptions

The following field descriptions are missing from the Cisco Unified Communications Manager Call Detail Records Administration Guide:
wasCallQueued

This field specifies whether the call has been put into a queue. A value of 0 means that the call is not put into any queue; 1 means the call has been put into a queue.

totalWaitTimeInQueue

This field specifies how long a caller has been in a queue. The value is specified in seconds. The value is 0 if the call was never put into any queue.

CSCul25436 Change Order of HuntPilotDN

The following attributes order is modified in Cisco Unified Communications Manager Call Detail Records Administration Guide

The documented order for HuntPilotDN and HuntPilotPartition is interchanged to HuntPilotPartition and HuntPilotDN

CSCum60891 Missing CDR Field Descriptions for IMS Application Server

The following CDR field descriptions in the table below for IMS Application Server were missing.

Field Name

Range of Values

Description

incomingICID

Text String

Alphanumeric string up to 50 characters

This field is populated with the IMS Identifier(ICID) from the P-Charging Vector at the incoming call leg of the call.

This field will be empty when the call leg has no IMS or SIP trunk with P-Charging-Vector enabled.

Default = Empty String " "

incomingOrigIOI

Text String

Alphanumeric string up to 50 characters

This field is populated with the originating Interoperator Identifier(IOI) from the P-Charging Vector at the incoming call leg of the call.

This field will be empty when the call leg has no IMS or SIP trunk with P-Charging-Vector enabled.

Default = Empty String " "

incomingTermIOI

Text String

Alphanumeric string up to 50 characters

This field is populated with the terminating Interoperator Identifier(IOI) from the P-Charging Vector at the incoming call leg of the call.

This field will be empty when the call leg has no IMS or SIP trunk with P-Charging-Vector enabled.

Default = Empty String " "

outgoingICID

Text String

Alphanumeric string up to 50 characters

This field is populated with the IMS Identifier(ICID) from the P-Charging Vector at the outgoing call leg of the call.

This field will be empty when the call leg has no IMS or SIP trunk with P-Charging-Vector enabled.

Default = Empty String " "

outgoingOrigIOI

Text String

Alphanumeric string up to 50 characters

This field is populated with the originating Interoperator Identifier(IOI) from the P-Charging Vector at the outgoing call leg of the call.

This field will be empty when the call leg has no IMS or SIP trunk with P-Charging-Vector enabled.

Default = Empty String " "

outgoingTermIOI

Text String

Alphanumeric string up to 50 characters

This field is populated with the terminating Interoperator Identifier(IOI) from the P-Charging Vector at the outgoing call leg of the call.

This field will be empty when the call leg has no IMS or SIP trunk with P-Charging-Vector enabled.

Default = Empty String " "

outpulsedOriginalCalledPartyNumber

Text String

Alphanumeric string up to 50 characters

The Original called party number outpulsed from the device.

Default = Empty String " "

outpulsedLastRedirectingNumber

Text String

Alphanumeric string up to 50 characters

The Last Redirecting number outpulsed from the device.

Default = Empty String " "

Call Recording Samples in CDR Examples Chapter

The Call Recording section in the CDR Examples chapter of the Cisco Unified Communications Manager Call Detail Records Administration Guide contains descriptions of two call recording scenarios. However, the displayed CDR records are monitoring CDRs rather than recording CDRs. Following are the two examples with recording CDRs:

  1. The customer (9728134987) calls the agent (30000), and the agent answers. The Recorder's DN is 90000. The recording feature creates two recording calls to the recording device, which results in two additional CDRs: one for the agent voice, and another for the customer voice. The origConversationID from the recording CDRs matches the destLegCallIdentifier of the recorded CDR. In this scenario, the customer hangs up.

    Field Names

    Recorded Call CDR

    Recording Call CDR1

    Recording Call CDR2

    globalCallID_callId

    7

    10

    11

    origLegCallIdentifier

    16777110

    16777120

    16777122

    destLegCallIdentifier

    16777111

    16777121

    16777123

    callingPartyNumber

    9728134987

    BIB

    BIB

    originalCalledPartyNumber

    30000

    90000

    90000

    finalCalledPartyNumber

    30000

    90000

    90000

    lastRedirectDn

    30000

    90000

    90000

    origCause_Value

    16

    0

    0

    dest_CauseValue

    0

    0

    0

    origCalledPartyRedirectReason

    0

    354

    354

    lastRedirectRedirectOnBehalfOf

    0

    354

    354

    origCalledPartyRedirectOnBehalfOf

     

    27

    27

    lastRedirectRedirectOnBehalfOf

     

    27

    27

    origConversationID

    0

    16777111

    16777111

  2. The agent (30000) calls the customer (9728134987), and the customer answers. The Recorder's DN is 90000. The recording feature creates two recording calls to the recording device, which results in two additional CDRs: one for the agent voice, and another for the customer voice. The origConversationID field from the recording CDRs will match the origLegCallIdentifier field of the recorded CDR. In this scenario, the agent hangs up.

    Field Names

    Recorded Call CDR

    Recording Call CDR 1

    Recording Call CDR 2

    globalCallID_callId

    71

    100

    110

    origLegCallIdentifier

    16777113

    16777220

    16777222

    destLegCallIdentifier

    16777114

    16777221

    16777223

    callingPartyNumber

    30000

    BIB

    BIB

    originalCalledPartyNumber

    9728134987

    90000

    90000

    finalCalledPartyNumber

    9728134987

    90000

    90000

    lastRedirectDn

    9728134987

    90000

    90000

    origCause_Value

    16

    16

    16

    dest_CauseValue

    0

    0

    0

    origCalledPartyRedirectReason

    0

    354

    354

    lastRedirectRedirectOnBehalfOf

    0

    354

    354

    origCalledPartyRedirectOnBehalfOf

     

    27

    27

    lastRedirectRedirectOnBehalfOf

     

    27

    27

    origConversationID

    0

    16777113

    16777113

Cisco Unified Communications Manager Features and Services Guide

The Cisco Unified Communications Manager Features and Services Guide was updated as follows:

CSCue33154 SIP Phones Support CMC/FAC Tones

The following bullet in the interactions and restrictions section of the Client matter codes and forced authorization codes chapter was updated to include SIP:
  • The FAC and CMC tones play only on Cisco Unified IP Phones that are running SCCP or SIP, TAPI/JTAPI ports, and MGCP FXS ports.

CSCue92463 Extend and Connect Feature Outgoing Call Flow

The incoming call flow illustration title and description were updated from PSTN to PBX. The outgoing call flow illustration was updated from showing the incoming call flow to showing the outgoing call flow, and the title and description were updated from PSTN to PBX.

Figure 1. Outgoing Call to PBX. The following illustration shows a sample outgoing call to the PBX.



CSCue85258 Remove Play Continuously From MOH Settings Table

Removed Play Continuously from the Music On Hold audio source configuration settings table.

CSCue98877 Call Queuing Shared-Line Scenario Description

In the Call queuing operation considerations section, the paragraph describing shared-line deployments is modified as follows:

For shared-line deployments, the availability of all devices with that shared-line are combined to provide a final status. If a shared-line device for one or members appears as on-hook, but all others indicate off-hook, the final status for that line member remains off-hook.

CSCug36365 Call Park Display Timer Restriction

The interaction between the value that is entered for the Call Park Reversion Timer and the Cisco Call Park Display Timer is updated in the Call Park restrictions section as follows:

If you entered a Call Park Reversion Timer value that is less than the Call Park Display Timer, Call Park numbers may not display on the phone.

CSCue92900 Cisco Unified IP Phones That Support Call Pickup

Updated the table listing the Cisco Unified IP Phones that support Call Pickup. The Cisco Unified IP Phone series 7900, 8900, and 9900 support both softkey and button activated Call Pickup. For the 3500 Cisco Unified IP Phone, the Call Pickup feature is activated using the menu.

CSCue33160 Advance Features > EMCC > EMCC Remote Cluster Not In Cisco Unified Communications Manager

In the chapter Extension Mobility Cross cluster, step 20 of Configure EMCC, the following menu name is modified from Advance Features > EMCC > EMCC Remote Cluster to Advance Features > Cluster View

CSCue66051 EMCC- Video Calling Override Common Settings

In the chapter "Extension Mobility Cross cluster," Step 12 of Configure EMCC, the following content is modified from

In either window, set the Video Capabilities drop-down list box as Enabled. (This setting may be enabled by default per cluster.)

to

In either window, set the Video Capabilities drop-down list box as Enabled and check the Override Common Settings check box. (Although this setting may be enabled by default per cluster, it may be necessary to check the Override Common Settings check box and save the change)

CSCuh56102 Changes to Extension Mobility Equivalency

The following changes are made to the "Extension Mobility Equivalency" section:
  • All mentions of Feature Safe and Feature Safe Configuration are removed.
  • Added a new section "EM Equivalency during login" which mentions: Size safe phones use the template from the login profile and the template is applied as described in "Size Safe Feature" section. Non-size safe phones must use the template that is associated with the default device profile for the model and protocol that matches the phone that the user logs into.

    Note


    The device that the user logs into must support Size Safe on Phone Template for EM Equivalency. The capability of the EM Profile does not effect EM Equivalency during login.


  • Modified the below paragraph and listed the supported SCCP and SIP phones for EM Equivalency:
    Cisco Unified Communications Manager enhances the existing Extension Mobility (EM) equivalency mechanism to work across both SCCP and SIP protocols on the following models:
    • Cisco 7906
    • Cisco 7941
    • Cisco 7941G-GE
    • Cisco 7942
    • Cisco 7945
    • Cisco 7961
    • Cisco 7961G-GE
    • Cisco 7962
    • Cisco 7965
    • Cisco 7970
    • Cisco 7971
    • Cisco 7975
    • Cisco IP Communicator

CSCui24499 Mobility Voicemail Policy Requires Enable Enterprise Feature Access to Be TRUE

The following note is missing from the Remote Destination settings table for the Single Number Reach Voicemail Policy field:


Note


For User Control to work, you must set the Enable Enterprise Feature Access service parameter to TRUE.


Missing Information About Call Queuing Limitations

The following limitation is missing from the "Cisco Queuing" chapter in the Cisco Unified Communications Manager Features and Services Guide:

Cisco Unified Communications Manager does not support Unified Mobility with Call Queuing.

Missing Information About Call Mobility Limitations

The following limitation is missing from the "Cisco Mobility" chapter in the Cisco Unified Communications Manager Features and Services Guide:

Cisco Unified Communications Manager does not support Unified Mobility with Call Queuing.

CSCuj05744 Clarification on Locale Usage for Queue Announcements

The following content was added.

  • Periodic Announcement: MOH server always plays the periodic announcement regardless of other settings.
  • Initial announcements : Initial announcements are always simulcast to each new caller. Periodic announcements are multicast to queued callers at the specified time interval. Callers who join the queue after the periodic announcement has begun to play may only hear a portion of the announcement.
  • Locale Announcement :
    • Prompts played by MOH will use the setting for Locale Announcement.
    • Prompts played by ANN will use the User Locale of the calling party.

CSCuj75419 Number of Allowed Hunt Pilots for One Call Queue

The following note is missing from the Call Queuing operation section:


Note


You can configure a maximum of 25 hunt pilots per hunt list in Call Queuing. If you exceed this limit, the queue status will not be displayed.

CSCum47807 UCT Guide Should Mention That MGCP FXS Ports Do Not Consume Any Licenses

The following note is missing from Licensing- User and Device section.


Note


MGCP FXS ports do not require any license because they are not considered as analog phones.

CSCum74529 Extension Mobility Cross Cluster Has Incorrect Information

The following Extension Mobility Cross Cluster limitation is incorrect:

" Duplicate user ID does not get supported (for either the same or different PIN), because the behavior is unpredictable."

CSCup04321 Call Pickup group visual notification does not support localization

The following limitation is applicable to Call Pickup:

Localization support is not available for call pickup group visual notification, as it uses ASCII for alerting name.

CSCup44177- Configuring OpenAM Section

The following content is missing from the "Configure OpenAM" section of "Single Sign-On" chapter:

After you install the OpenAM server, you must ensure that a default account is created so that you can enable and configure the SSO-based authentication successfully on Cisco Unified Communications Manager applications. The default account consists of a "demo" username and a password. To enable Agent Flow SSO on Unified Communications applications, the system uses this default account to validate the following that are provisioned on OpenAM:
  • Login module
  • J2EE agent
To verify if the "demo" user is configured or not, perform the following procedure:
Procedure
    Step 1   Log in to the OpenAM server. The OpenAM administration window appears.
    Step 2   Select the Access Control tab. A list of one or more access control realms appears.
    Step 3   Click Top Level Realm.
    Note    The top level realm appears in the list when you deploy the OpenAM server. This realm contains the OpenAM configuration data.
    An additional set of configuration tabs appears.
    Step 4   Select the Subjects tab.
    Step 5   Click New. A list of fields containing user details appears.
    Step 6   Enter data for the following fields:
    • ID: demo
    • First Name: demo
    • Last Name: demo
    • Full Name: demo
    • Password: changeit
    • Password (confirm): changeit
      Note   

      Do not change this default password.

    • User Status: Select the Active radio button.
    Step 7   Click OK. The system creates a "demo" user successfully.

    Cisco Unified Communications Manager Security Guide

    CSCuf49157 SSL and TLS Support for HTTPS Web Communications

    Cisco Unified Communications Manager supports SSL and Transport Layer Security (TLS) for HTTPS connections. Cisco recommends using TLS for improved security if your web browser version supports TLS. Disable SSL on your web browser to use TLS for secure HTTPS communications.

    CSCuf34403 Updated Note in Section Roll Back Cluster to a Pre-8.0 Release

    The note in step 1 of "Roll back cluster to a pre-8.0 release" section was incorrectly stating "pre-8.6". This is now updated to "pre-8.0".

    Refresh Upgrade Update

    The following content is missing from the "Refresh upgrade from Cisco Unified Communications Manager Release 7.x to Release 8.6 or later" section:

    Once the publisher is up after the upgrade, do not reboot until the CAR migration completes. You are not allowed to switch to old version or perform a DRS backup in this phase. You can monitor the CAR migration status by navigating to Cisco Unified Serviceability > Tools > CDR Analysis and Reporting.

    CSCuj71412 Secure Call Monitoring and Recording Update

    The note in "About secure call monitoring and recording setup"section is updated to remove the word "Secure" as the system does not support recording on authenticated phones.


    Note


    The system does not support recording on authenticated phones.

    CSCul78860 BAT User Template Only Accepts Hexadecimal Characters for Digest Credentials

    The table in "End user digest credential settings" sub section of section "Digest authentication for SIP phones setup" states that Digest Credentials accepts alphanumeric characters, which is wrong. The Digest Credentials accepts only hexadecimal characters for BAT User Template.

    CSCuo01831 Encryption protocols specifications missing for phone models

    You can encrypt the phone configuration file for the following Cisco Unified IP Phones:

    Phone Model and Protocol

    Encryption Method

    Cisco Unified IP Phone 7905G or 7912G (SIP only)

    Manual key distribution—Encryption algorithm: RC4Key size: 256 bits

    File signing support: No

    Cisco Unified IP Phone 7940G or 7960G (SIP only)

    Manual key distribution—Encryption algorithm: Advanced Encryption Standard (AES) 128Key size: 128 bits

    File signing support: These phones that are running SIP receive signed, encrypted configuration files but ignore the signing information.

    Cisco Unified IP Phone 6901, 6911, 6921, 6941, 6945, and 6961

    Cisco Unified IP Phone 7970G, 7971G, or 7975G; Cisco Unified IP Phone 7961G, 7962G, or 7965G;Cisco Unified IP Phone 7941G, 7942G, or 7945G;Cisco Unified IP Phone 7911G; Cisco Unified IP Phone 7906G

    Cisco Unified IP Phone 7971G-GE, 7961G-GE, 7941G-GE

    Cisco Unified IP Phone 7931G, 7921G, 7925G, 7926G (SCCP only)

    Cisco Unified IP Phone 8941 and 8945

    Cisco Unified IP Phone 8961, 9951, and 9971

    Symmetric key encryption with phone public key (PKI encryption)—Encryption algorithm: AES 128Key size: 128 bits

    File signing support: Yes

    Cisco Unified Communications Manager System Guide

    CSCud67724  TFTP Cisco SIP Phones

    The "Configure TFTP for Cisco Unified IP phones that run SIP" topic contains an out-of-date table that lists the configuration files that are generated based on the type of phone that is running SIP. The table is missing several Cisco Unified IP Phones. The following is the updated table:

    Model

    SIP IP Phone

    Dial Plan

    Softkey Template

    9971, 9951, 8961, 8945, 8941, 7975, 7971, 7970, 7961, 7941, 7911, Cisco Cius

    SEP<mac>.cnf.xml

    DR<dialplan>.xml

    SK<softkey_template>.xml

    Cisco TP 1000, Cisco TP 1100, Cisco TP 1300-47, Cisco TP 1300-65, Cisco TP 1310-65

    7960, 7940

    SIP<mac>.cnf

    <dialplan>.xml

    Not configurable

    7905

    Id<mac>

    Parameter in Id<mac>

    Not configurable

    7912

    gk<mac>

    Parameter in gk<mac>

    Not configurable

    Cisco IP Communicator

    <Device Name>.cnf.xml

    Parameter in <Device Name>.cnf.xml

    Parameter in <Device Name>.cnf.xml

    Cisco Jabber for Tablet

    TAB<Userid in Upper Case>.cnf.xml

    Not configurable

    SK<softkey_template>.xml

    CSCue75498 Cisco Unified Communications Manager Trunk Types

    Step 14 of the "Set up SIP trunk" topic states, "When you enable Send send-receive SDP in mid-call INVITE for an early offer SIP trunk in tandem mode, Cisco Unified Communications Manager inserts MTP to provide sendrecv SDP when a SIP device sends offer SDP with a=inactive or sendonly or recvonly in audio media line." This statement incorrectly qualifies the situation as occurring in tandem mode only. This situation can occur for all clusters.

    Configure LDAP Directory

    The Configure LDAP Directory topic in the "Directory Overview" chapter contains an out-of-date list of supported directories. The list incorrectly states that Cisco Unified Communications Manager supports Microsoft Active Directory 2000 and iPlanet Directory Server 5.1. In addition, the list omits Sun One Directory Server 7.0 and Oracle Directory Server Enterprise Edition 11gR1, both of which Cisco Unified Communications Manager supports, from the list of supported directories.

    CSCuf16795 Cisco Unified IP Phones That Support Private Line Automatic Ringdown (PLAR)

    The Private Line Automatic Ringdown (PLAR) topic in the "Dial Rules Overview" chapter incorrectly states that only Cisco Unified IP Phones 7940/41, 7960/61, and 7970/71 support PLAR for SIP. However, the following Cisco Unified IP Phones also support PLAR over SIP: 9971, 9951, 8961, and Cisco ATA 187.

    CSCue50755 Updates to Supported Cisco Unified IP Phones

    The Supported Cisco Unified IP Phones topic omits the following supported phones.


    Note


    Phone models that are End of Software Maintenance will continue to be supported on the latest Unified Communications Manager releases, but they will not take advantage of any new Unified Communications Manager features or firmware features associated with that release. For more information on End of Sale phone models, reference the End of Sale announcement for that model for information on level of firmware and hardware support.


    Cisco Unified IP Phone Model

    Description

    Cisco Unified IP Phone 8945

    The Cisco Unified IP Phone 8945 delivers affordable, business-grade voice and video communication services to customers worldwide.

    The Cisco Unified IP Phone 8945 has the following features:

    • The phone delivers VGA presentation for calling, video calling, and applications, in addition to a 5-inch (10-cm) graphical TFT color display, 16-bit color depth, 640 x 480 effective pixel resolution, and backlighting. The display also supports localization requiring double-byte Unicode encoding for fonts
    • The phone supports four lines and four context-sensitive soft keys along with a high-definition voice, full-duplex speakerphone for a more productive and more flexible endpoint experience
    • Fixed keys for hold, transfer, redial, and conference; a tri-color LED line; and feature keys also make the endpoint simpler and easier to use.
    • The Cisco Unified IP Phone 8945 supports right-to-left language presentation on its display, addressing the language localization needs of global customers.

    Cisco Unified IP Phone 8941 supports SCCP and SIP.

    Cisco Unified IP Phone 8941

    The Cisco Unified IP Phone 8941 delivers affordable, business-grade voice and video communication services to customers worldwide.

    The Cisco Unified IP Phone 8941 has the following features:

    • The phone delivers VGA presentation for calling, video calling, and applications, in addition to a 5-inch (10-cm) graphical TFT color display, 16-bit color depth, 640 x 480 effective pixel resolution, and backlighting. The display also supports localization requiring double-byte Unicode encoding for fonts
    • The phone supports four lines and four context-sensitive soft keys along with a high-definition voice, full-duplex speakerphone for a more productive and more flexible endpoint experience
    • Fixed keys for hold, transfer, redial, and conference; a tri-color LED line; and feature keys also make the endpoint simpler and easier to use.
    • The Cisco Unified IP Phone 8941 supports right-to-left language presentation on its display, addressing the language localization needs of global customers.

    Cisco Unified IP Phone 8945 supports SCCP and SIP.

    Cisco Unified IP Phone 7961G-GE

    The new Cisco Unified IP Phone 7961G-GE delivers the latest technology and advancements in Gigabit Ethernet IP telephony. This phone not only offers enhanced functionality for managers that require advanced communications capabilities, it also brings network data and applications to users quickly with its Gigabit Ethernet port for integration to a PC or desktop server. The Cisco Unified IP Phone 7961G-GE is standards-based to deliver better interoperability and greater deployment flexibility. This state-of-the-art Gigabit Ethernet IP phone also offers the same features as the Cisco Unified IP Phone 7961G, including:

    • High-resolution, graphical 4-bit grayscale display (320 x 222) that supports double-byte characters and Unicode text to benefit Extensible Markup Language (XML) application developers [Note: This phone requires IEEE 802.3af inline power or the use of a local power cube]
    • A full-featured handset with six programmable line and feature buttons
    • Four interactive softkeys to help guide users through various call features and functions

    Cisco Unified IP Phone 7941G

    The new Cisco Unified IP Phone 7941G-GE delivers the latest technology and advancements in Gigabit Ethernet IP telephony. This phone not only offers enhanced functionality for businesses that require advanced communications capabilities, but also brings network data and applications to users quickly with its Gigabit Ethernet port for integration to a PC or desktop server. The Cisco Unified IP Phone 7941G-GE is standards-based to deliver better interoperability and greater deployment flexibility.

    This state-of-the-art Gigabit Ethernet IP phone offers the same features as the Cisco Unified IP Phone 7941G and includes:

    • High-resolution, graphical 4-bit grayscale display (320 x 222) that supports double-byte characters and Unicode text to benefit Extensible Markup Language (XML) application developers [Note: This phone requires IEEE 802.3af inline power or the use of a local power cube]
    • A full-featured handset that provides two programmable line and feature buttons
    • Four interactive softkeys to help guide users through various call features and functions

    Cisco Unified IP Phone 7926G

    Increase the responsiveness of your mobile workforce within the campus and reduce overall costs with the Cisco Unified Wireless IP Phone 7926G. This portable, wireless IP phone delivers Cisco Unified Communications, integrated bar-code scanning, and custom applications.

    Building on the capabilities of the Cisco Unified Wireless IP Phone, the 7926G includes:

    • Integrated EA11 2D bar-code scanner to track location, progress, and inventory
    • Ability to decode bar code symbologies; configure with Cisco Unified Communications Manager
    • Mobile Information Device Profile custom applications (MIDlets) for faster response
    • Specially designed holster and leather case

    Cisco Unified Wireless IP Phone 7925G EX

    The Cisco Unified Wireless IP Phone 7925G-EX delivers all of the capabilities of the Cisco Unified Wireless IP Phone 7925G with the ruggedness and resiliency that is certified for deployment in potentially explosive environments such as chemical and manufacturing plants, utilities, and oil refineries.

    Features include:

    • Atmospheres Explosibles (ATEX) Zone 2/Class 22 and Canadian Standards Association (CSA) Class I Division II certifications
    • IP64 rating for superior dust resistance with splashing water resistance adds resiliency.
    • Industry-standard yellow styling offers fast recognition in event of an emergency.
    • 802.11a/b/g standards for voice over WLAN (VoWLAN) communications support.
    • Supports third-party Bluetooth 2.0 headsets for added freedom
    • Large 2-inch color (176 x 220 pixel) display makes viewing easy.
    • Exceptional voice quality with high-definition voice (HD voice)
    • Built-in full-duplex speakerphone for high-quality hands-free communications.
    • Applications key provides direct access to XML applications such as push-to-talk and Lone Worker.
    • Extended-life batteries deliver a minimum of 13 hours talk time and up to 240 hours standby

    Cisco Unified SIP Phone 3911

    The Cisco Unified SIP Phone 3911 is a cost-effective, entry-level phone that addresses the needs of a lobby, laboratory, manufacturing floor, or hallway. This single-line phone with speakerphone and internal microphone can also fill the communication needs of cubicle, retail, classroom, or manufacturing workers or anyone with low to moderate telephone needs.

    The Cisco Unified SIP Phone 3911 provides:

    • Fixed feature keys that provide one-touch access to redial, transfer, conference, hold, line select, mute, speakerphone, and voicemail access features
    • A display that supports additional capabilities such as caller ID, call history, and phone configuration
    • Choice of IEEE 802.3af Power over Ethernet (PoE) or local power through an optional power adaptor

    Cisco Unified SIP Phone 3905

    Replace your existing analog and digital phone deployments with affordable IP communication endpoints using the Cisco Unified SIP Phone 3905.

    This phone also gives you access to the comprehensive suite of capabilities supported by Cisco Unified Communications Manager.

    The Cisco Unified SIP Phone 3905 includes interactive features such as:

    • Single-line IP phone with support for up to two concurrent calls
    • Graphical 128x32-pixel monochrome display with a two-way navigation button
    • Full duplex speakerphone for flexibility with hands-free communications
    • Fixed keys for common telephony features: hold, redial, transfer, and mute
    • Foldable, single-position display stand to simplify wall-mount deployments

    CSCug28060 Connected Line ID Presentation Value Sets to Allowed

    Descriptions of the Connected Line ID Presentation parameter were updated to include the following statement:

    If a call that originates from an IP phone on Cisco Unified Communications Manager encounters a device, such as a trunk, gateway, or route pattern, that has the Connected Line ID Presentation set to Default, the presentation value is automatically set to Allowed.

    CSCuh47103 Supported ATA Updated

    The Cisco Analog Telephone Adaptor (ATA) interfaces regular analog telephones to IP-based telephony networks, converting any regular analog telephone into an Internet telephone. The documentation has been updated to indicate that Cisco ATA 187 is supported in this release.

    CSCuj60918 Updates to Section Phones That Support International Escape Character +

    The up-to-date list of phones that support International Escape Character is as follows:
    • Cisco Unified SIP Phones 3900 Series (3905, 3911)
    • Cisco Unified IP Phones 6900 Series (6921, 6941, 6961, 6945)
    • Cisco Unified IP Phones 7900 Series (7942, 7945, 7962, 7965, 7975, 7931)
    • Cisco Unified IP Phones 8800 Series (8831)
    • Cisco Unified IP Phones 8900 Series (8941, 8945, 8961)
    • Cisco Unified IP Phones 9900 Series(9951, 9971)
    • EX60, EX90, MX200, MX300

    CSCuo13148 ATA 187 Not Compatible until Cisco Unified Communications Manager 8.0.3

    The following update is added to the "Cisco ATA 187" chapter.

    The Cisco ATA 187 Analog Telephone Adaptor is compatible with Cisco Unified Communications Manager 8.0.3 and higher. For Cisco Unified Communications Manager 8.0.3, you must install the device pack cmterm-devicepack8.0.3.23038-1.cop.sgn for Cisco ATA 187 to be supported.

    Cisco Unified Communications Operating System Administration Guide

    The chapter "Single Sign-On" has been updated to include the Cisco Client Profile Agent. This service is required for Cisco Jabber support for Single Sign-On (SSO).

    CSCul66341 ICSA Service Needs Restart After Ipsec Cert Is Regenerated

    The following information was omitted from the IM and Presence Service Regenerate certificate topic.

    If you regenerate an ipsec certificate, you must restart the Cisco Intercluster Sync Agent after you regenerate the certificate as follows:

    • When you regenerate an ipsec certificate on the IM and Presence Service database publisher node, you must restart the Cisco Intercluster Sync Agent on the publisher node and then restart the Cisco Intercluster Sync Agent on all IM and Presence Service subscriber nodes in the cluster.
    • When you regenerate an ipsec certificate on an IM and Presence Service subscriber node, you must restart the Cisco Intercluster Sync Agent service on that node, and then restart the Cisco Intercluster Sync Agent on all other nodes in the cluster.

    CSCuo30610 Documentation update for Certificate Monitor Configuration

    The following information was omitted from the Certificate Monitor Field Descriptions table.

    You can enter multiple email addresses by separating the email addresses by a semicolon (;). There should be no space between the email addresses. For example, test@cisco.com;test1@cisco.com; test2@cisco.com, and so on.

    Cisco Unified CM Administration Online Help

    CSCud34740 Application User AXL Password Must Not Contain Special Characters

    The following note is missing from the Application User Settings topic in the Cisco Unified Communications Manager Administration Online Help:


    Note


    Do not use special characters when you create an AXL password for an application user.


    CSCud14874 New End Users Can Be LDAP Synchronized and Active Local

    The online help end-user topics do not mention that new end users in the Cisco Unified Communications Manager database can be LDAP synchronized users and active local users. You may also convert an LDAP synchronized user to an active local user.

    For more information about this behavior, see end-user topics in the Cisco Unified Communications Manager Administration Guide and the Cisco Unified Communications Manager System Guide.

    CSCud57169 CTL File Size Limit Should Be 64 Kilobytes

    The Security section of the Cisco Unified Communications Manager Administration Online Help states the following: "The Cisco CTL Client limits the file size of a CTL file to 64 kilobytes because the phones cannot accept a larger CTL file." The file size limit should be 64 kilobytes and is stated correctly in the Cisco Unified Communications Manager Security Guide.

    CSCud47589 Cisco Unified Communications Manager Batch Administration Should Be Revised

    "Cisco Unified Communications Manager Batch Administration" appears in the Online Help. It should read "Cisco Unified Communications Manager Bulk Administration."

    CSCud80834 Licensing Help Page Needs Correction

    The License Usage Report description lists the various types of licenses. This section needs to be corrected.

    Cisco Unified Real-Time Monitoring Tool Administration Guide

    CSCui25367 Alert Removal

    The following alerts have been removed from Unified RTMT but are listed in the Cisco Unified Real-Time Monitoring Tool Administration Guide:

    LowAttendantConsoleServerHeartbeatRate

    LowCallManagerHeartbeatRate

    LowTFTPServerHeartbeatRate

    CSCul36067 Missing Content for Mailbox Sync Counters

    The following counter information is missing:

    The following table contains information about Mailbox Sync counters.
    Counters Counter Description
    Active thread count

    Cisco Unity Connection maintains threads for synchronization of voicemail from Cisco Unity Connection to Exchange server and vice-versa. At any moment, this counter specifies the number of threads that are actively in use for voicemail synchronization.

    Background queue size

    Mailbox sync has three types of priority queues: Background, Normal, and Time-Sensitive. Background queue is the lowest priority queue. This queue has items that are scheduled because of background re-synchronization of each mailbox hourly.

    Normal queue size

    Normal queue has moderate priority. This queue has items that are scheduled because of messaging operation (such as message CREATE, READ, UNREAD, DELETE) performed by user or any configuration update by administrator on Unified Messaging page on Cisco Unity Connection Administration.

    Time sensitive queue size

    Time sensitive queue has highest priority. This queue has such items that are scheduled because of keep-alive message sent by Cisco Unity Connection to Exchange server to keep subscription alive. This is applicable for 2003 Exchange server only.

    Total connection errors

    It specifies the number of times the CuMbxSync process fails to retrieve or update some data from database.

    Total Mailbox Adds

    It specifies the number of times a user mailbox has been setup for subscription. Any communication error between Unity Connection and Exchange, results in user mailbox remove and re-add.

    Total Mailbox Removes

    It specifies the number of times a user mailbox has been setup for un-subscription. Any communication error between Unity Connection and Exchange, results in user mailbox remove and re-add.

    Total Resyncs

    It specifies the total number of times user mailbox is resynchronized with Exchange server. Cisco Unity Connection does background resynchronization for all the user mailboxes hourly.

    Total Retries

    Whenever there is a communication failure between Cisco Unity connection and Exchange server, Unity Connection does mailbox synchronization retry for particular user mailbox. This counter specifies the count of such occurrences.

    Total Work Items

    It specifies number of times any messaging operation, such as CREATE, READ, UNREAD, and DELETE, has been performed on any user mailbox.

    Cisco Unified Serviceability Administration Guide

    The Cisco Unified Serviceability Administration Guide was updated as follows:

    CSCuf16874 Cisco Unified Communications Manager Administration User Options logging

    A section for User Options events logging was added.

    User logging (user login and user logout) events are logged for Cisco Unified Communications Manager User Options.

    CSCub37263 Audit Log Configuration Settings

    A caution was added at the end of the Audit Log Configuration Settings table.


    Caution


    When enabled, database logging can generate large amounts of data in a short period, particularly if the debug audit level is set to Database Updates or Database Reads. This can result in a significant performance impact during heavy usage periods. In general, we recommend that you keep database logging disabled. If you do need to enable logging to track changes in the database, we recommend that you do so only for short periods of time, by using the Database Updates level. Similarly, administrative logging does impact on the overall performance of the web user interface, especially when polling database entries (for example, pulling up 250 devices from the database).

    CSCup00956 Cisco AXL Web Service Requirement for ICSA HA

    Information regarding the Cisco AXL Web Service for interclustering on IM and Presence Service was updated as follows:

    • Turn on this service on the first node only if there is no intercluster communication configured.
    • If intercluster communication is configured, this service must be enabled on both nodes in the sub-cluster where remote peers are configured to sync from.
    • Failure to turn on this service causes the inability to update IM and Presence from client-based applications that use AXL.

    Cisco Unified CM User Options Guide

    CSCuf57054 Fast Dial User Option Not Supported

    The Add Contact procedure states that you can configure fast dial information while adding a contact. This statement is incorrect because Cisco Unified CM User Options supports speed dials, but not fast dials.

    Command Line Interface Guide for Cisco Unified Communications Solutions

    CSCum43072 run cuc sysagent task Example Incorrect

    The example for the command run cuc sysagent task is incorrect. The command line should state the following: run cuc sysagent task Umss.CleanDeletedMessagesTask.

    The following content is missing: For a list of Sysagent tasks, run the command show cuc sysagent task list (Cisco Unity Connection Only). Be aware that sysagent task names are case sensitive.

    CSCuo56537 Enable or Disable FIPS for IM and Presence Service

    Consider the following information before you enable or disable FIPS 140-2 mode for IM and Presence Service: After you enable or disable FIPS 140-2 mode for IM and Presence Service, the Tomcat certificate is regenerated and the node reboots. The Intercluster Sync Agent syncs the new Tomcat certificate across the cluster; this can take up to 30 minutes. Until the new Tomcat certificate is synced across the cluster, an IM and Presence Servicee subscriber node cannot access information from the IM and Presence Service database publisher node. For example, a user who is logged into the Cisco Unified Serviceability GUI on a subscriber node will not be able to view services on theIM and Presence Service database publisher node. Users will see the following error message until the sync is complete: Connection to server cannot be established (certificate exception)

    CSCup03425- CUCM 9.1 CLI guide has conflicting information for "set network domain"

    The content related to manual certificate regeneration has been removed from the Usage Guidelines section. The final content of the Usage Guidelines section is as follows:

    Usage Guidelines:

    The system asks whether you want to continue to execute this command.


    Caution


    If you continue, this command causes a temporary loss of network connectivity.


    Deployment Guide for IM and Presence Service on Cisco Unified Communications Manager

    The procedure to configure XMPP certificate settings has been removed from the "Security configuration on IM and Presence" chapter.

    The following topics have been added to support the Enhanced IM and Presence Deployment Support feature:

    • DNS domain configuration
    • Presence domain configuration
    • Specify DNS domain associated with Cisco Unified Communications Manager cluster

    The following topics have been updated to support the Enhanced IM and Presence Deployment Support feature:

    • Node name recommendations
    • Node name value for intercluster deployments
    • Presence domain value for intercluster deployments

    The topic titled "Single Sign-On setup" has been updated to include support for the Cisco Client Profile Agent. This service is required for Cisco Jabber Single Sign-On (SSO) support.

    CSCue81331 Update Locale Installation Information for Cisco Unified Communications Manager

    Removed the procedure to install Locale installer on Cisco Unified Communications Manager with instructions to see the Upgrade Guide for Cisco Unified Communications Manager for details about installing locales on the Cisco Unified Communications Manager.

    Additional topics from the Upgrade Guide for Cisco Unified Communications Manager were added that cover the following:

    • Locale installation considerations and information to obtain the Locale Installer from www.cisco.com.
    • Locale file descriptions for Cisco Unified Communications Manager (cm-locale-language-country-version.cop), the Cisco Unified Communications Manager combined network locale file (cm-locale-combinednetworklocale-version.cop), and for IM and Presence Service (ps-locale-language_country-version.cop).

    CSCug87105 Exceeding Maximum Contact List Settings During Contact List Import Is Supported

    It is possible to exceed the maximum contact list size setting without losing data when importing user contact lists to IM and Presence Service using the Bulk Administration Tool; however, Cisco recommends temporarily increasing the Maximum Contact List Size setting or setting the value to Unlimited for the import. You can reset the maximum value after the import is complete.

    Disaster Recovery System Administration Guide for Cisco Unified Communications Manager

    The Disaster Recovery System Administration Guide for Cisco Unified Communications Manager was updated as follows:

    CSCui75485 System Backup File Encryption

    A note was added to the topic describing how to view the backup history, which clarifies that the Cisco Unified Communications Manager and IM and Presence Service backup job files are encrypted and can be opened only by the system software.

    CSCul28047 Updated Caution to Include DNS and Domain Name Prior To Restore

    The following caution is updated to include DNS and domain name prior to performing a restore:


    Caution


    Before you restore Cisco Unified Communications Manager, ensure that the hostname, IP address, DNS configuration, domain name, version, and deployment type of the restore matches the hostname, IP address, DNS configuration, domain name, version, and deployment type of the backup file that you want to restore.

    IP Address, Domain and Hostname for IM and Presence Service on Cisco Unified Communications Manager

    The chapter titled "Modify the SIP Domain of an IM and Presence Cluster" has been removed and replaced with a new chapter titled "Modify Server Domain." Minor updates have been made to the remaining chapters to include instructions for when the node name is a Fully Qualified Domain Name (FQDN).

    Changing the IP Address and Hostname for Cisco Unified Communications Manager

    Change Hostname Using Unified Communications Operation System Administration GUI

    In the procedure "Change hostname using Unified Communications Operation System Administration GUI," there is an error in the output displayed for step 5, which directs you to use the utils network host command to verify that the name-IP association has propagated to other nodes. When you use the command, the output should read as follows:

    admin:utils network host sub-4

    Hostname sub-4 resolves to 198.50.103.11

    Installing Cisco Unified Communications Manager

    Change the IM and Presence Node Name

    The procedure to change the IM and Presence node name to a resolvable value has been updated to specify that for non-DNS deployments you must change the IM and Presence node name to be the server's IP address after installation is complete.

    Add a New Node to an Existing Cluster

    The procedure "Add a new node to an existing cluster" has been updated to indicate that after you install a new node in an existing cluster, all phones that are registered to the cluster are reset.

    External NTP Server Requirements

    The procedure "Set up first node" has been updated to remove the requirement that the external NTP server be Stratum 5 or higher. When you configure the first node, Cisco recommends configuring the publisher to point to a Stratum 1, Stratum 2, or Stratum 3 NTP server to ensure that the cluster time is synchronized with an external time source.

    Interdomain Federation for IM and Presence Service on Cisco Unified Communications Manager

    The Interdomain Federation for IM and Presence Service on Cisco Unified Communications Manager guide was updated as follows:

    The procedure titled "Turn on email for XMPP federation" was updated to specify that when you turn on IM and Presence Service to use the email address for XMPP federation, IM and Presence changes the JID of the local user to the email address of the contact.

    The procedure titled "Configure static routes on IM and Presence for OCS servers" was updated. You are no longer required to add static routes on IM and Presence Service for the following OCS entities to configure IM and Presence Service to use TCP when exchanging IM and Presence with a federated Microsoft OCS domain:
    • Each OCS Enterprise Edition front-end server or Standard Edition server FQDN
    • Each OCS pool FQDN (Enterprise Edition only)

    CSCui01368 Use TLS for Static Routes Between Microsoft Lync Servers and IM and Presence Service

    You must use TLS for static routes with Microsoft Lync servers. The TCP option for static routes between Microsoft Lync servers and IM and Presence Service was removed and some sections restructured.

    CSCui45519 FIPS Not a Requirement for Federated Connections with LYNC 2010 Servers

    Federal Information Processing Standard (FIPS) is not required for federated connectivity over TLSv1 encrypted connections with Microsoft Lync 2010 servers. Content that was related to configuring FIPS for Lync servers have been removed from the guide.

    Partitioned Intradomain Federation for IM and Presence Service on Cisco Unified Communications Manager

    IM and Presence Service Release 9.1(1) supports Partitioned Intradomain Federation with Microsoft Lync. A new chapter titled Configuration of Microsoft Lync for Partitioned Intradomain Federation has been added. Several updates have also been made to other chapters to support Microsoft Lync.

    CSCuh39611 Disable Empty TLS Fragments

    In the procedure titled "Configure Peer Authentication TLS Context", Step 4 is updated to ensure that Disable Empty TLS Fragments is checked.

    CSCuh55035 MatchUri Set to IM and Presence Service Domain

    The definition for the MatchUri field was updated in the procedure titled "Configure Lync static route to point to IM and Presence Service." The MatchUri value you enter must match the IM and Presence Service domain. This should also match the Line Server URI value that is specified for each user in the Lync Control Panel.

    The MatchUri value must be written in double quotation marks, for example: -MatchUri "my-domain.com".

    CSCui01368 Use TLS for Static Routes Between Microsoft Lync Servers and IM and Presence Service

    You must use TLS for static routes with Microsoft Lync servers. The TCP option for static routes between Microsoft Lync servers and IM and Presence Service was removed and some sections restructured.

    CSCui45519 FIPS Not a Requirement for Federated Connections with LYNC 2010 Servers

    Federal Information Processing Standard (FIPS) is not required for federated connectivity over TLSv1 encrypted connections with Microsoft Lync 2010 servers. Content that was related to configuring FIPS for Lync servers have been removed from the guide.

    Cisco Unified CM IM and Presence Administration Online Help

    The following updates were made to the Cisco Unified CM IM and Presence Administration Online Help:

    • The Cluster Topology configuration topic has been updated to recommend that you specify the FQDN as the node name.
    • Minor changes to the following topics to include support for Microsoft Lync:
      • Bulk Administration Tool Configuration to Update Users' Contact Lists
      • Bulk Administration Tool Configuration to Upload and Download Files
      • Certificate Import Tool Configuration
      • IM and Presence Configuration
      • Microsoft RCC Troubleshooter Configuration

    CSCun04965 Extension Mobility Now Supports Device Owners

    You can now configure the Owner User ID in the Phone Settings interface if you are using extension mobility. Extension mobility now supports device owners. As such, a note indicating otherwise has been removed from the Cisco Unified Communications Manager Administration Guide.

    CSCue50920 XMPP Certificate Settings Section Missing From Online Help

    The XMPP Certification Settings content was removed in error from the Security Configuration topic. The information that was removed is contained in the following table.

    XMPP Certificate Settings

    Domain Name for XMPP Server-to-Server Certificate Subject Common name

    Enter a server-to-server domain name for this cluster. If you change this domain name value, you must regenerate affected XMPP S2S certificates before you restart the Cisco XCP Router service. The entry that you configure here will be visible on the associated XMPP certificates after you regenerate the certificates.

    Allowed Values: Alphanumeric (a-zA-Z), period (.), and dash (-), and asterisk (*).

    Example:

    Domain: cisco.com

    Use Domain Name for XMPP Certificate Subject Common Name

    Default Setting: Off

    Check this check box if you want the general XMPP certificate to use the same domain name as the XMPP server-to-server certificate. If you change this setting, you must regenerate the XMPP certificate before you restart the Cisco XCP Router service.

    TCP and UDP Port Usage Guide for Cisco Unified Communications Manager

    In the section titled "Port Usage Information for the IM and Presence Service", the table listing the IM and Presence Service Ports for Presence Engine Requests was updated. The TCP/UDP Destination Listener port value for IM and Presence was updated to port 5080 as follows:

    Table 1 IM and Presence Service Release 9.x Ports - Presence Engine Requests

    From (Sender)

    To (Listener)

    Protocol

    Transport Protocol

    Destination/ Listener

    Source/ Sender

    Remarks

    IM and Presence

    IM and Presence (Presence Engine)

    SIP

    UDP/TCP

    5080

    Ephemeral

    Default SIP UDP/TCP Listener port

    This guide lists the destination port from Unified Communications Manager to External Directory as Ephemeral.

    Unified Communications Manager to External Directory is 389 LDAP, 636 for secure LDAP, or 3269 for global catalog. External Directory to Unified Communications Manager is Ephermeral.

    The following table shows the correct ports between Unified Communications Manager and LDAP directory.

    Table 2 Ports Between Cisco Unified Communications Manager and LDAP Directory

    From (Sender)

    To (Listener)

    Destination Port

    Purpose

    Unified Communications Manager

    External Directory

    389, 636, 3628, 3629 / TCP

    Lightweight Directory Access Protocol (LDAP) query to external directory (Active Directory, Netscape Directory)

    External Directory

    Unified Communications Manager

    Ephemeral

    Upgrade Guide for Cisco Unified Communications Manager

    CSCue26921

    The preupgrade step to check the connectivity between the IM and Presence Service server and Cisco Unified Communications Manager was added.

    Problem:

    During an IM and Presence Service upgrade, the IM and Presence Service server generates the following error message, even though the upgrade path and file are valid:

    "The directory was located and searched but no valid options or upgrades were available. Note, a machine cannot be downgraded so option and upgrade files for previous releases were ignored"

    Solution:

    The upgrade manager checks for connectivity between IM and Presence Service and Cisco Unified Communications Manager to validate the version during the upgrade. If this fails, the IM and Presence Service server generates the error message even though the upgrade path and file are valid. Use a tool, such as the Cisco Unified CM IM and Presence Administration System Troubleshooter, to check that there is connectivity between IM and Presence Service and Cisco Unified Communications Manager before proceeding with the upgrade.

    Cisco Unified Communications Manager Migration and Upgrade Guide

    Server Support

    This document contains information about the supported paths for direct upgrades. In the section called "Server support for direct to Release 9.0 upgrade path," it incorrectly refers to Release 9.0; it should refer to Release 9.x.