If upgrading from
8.5(1) or earlier, complete the procedure
Install the COP File.
If you are
performing a Refresh Upgrade on
from a version prior to Release 8.6(x), use an externally
powered USB disk drive with a minimum size of 16 GB to migrate the data from
the old system to the new installation. For Cisco Unity Connection and Cisco
Business Edition 5000, an externally powered USB disk drive with a minimum size
of 128 GB is required. Cisco recommends that you use an externally powered USB
drive because other drives may not be recognized during the Refresh Upgrade
- Put the
upgrade file on an FTP or SFTP server that the server that you are upgrading
Log in to
Cisco Unified Communications
Operating System Administration.
Installation/Upgrade window displays.
From the Source
Directory field, enter the path to the directory
that contains the patch file on the remote system.
the upgrade file is located on a Linux or Unix server, you must enter a forward
slash (/) at the beginning of the directory path. For example, if the upgrade
file is in the patches directory, you must enter
the upgrade file is located on a Windows server, remember that you are
connecting to an FTP or SFTP server, so use the appropriate syntax. Begin the
path with a forward slash and use forward slashes throughout the path. The path
must start from the FTP or SFTP root directory on the server, so you cannot
enter a Windows absolute path, which starts with a drive letter (for example,
Server field, enter the server name or IP address.
Name field, enter the user name on the remote server.
Password field, enter the password on the remote server.
transfer protocol from the
Transfer Protocol field.
To use the Email
Notification feature, enter your Email Destination and SMTP Server in the
To continue the
upgrade process, click
upgrade version that you want to install and click
In the next
window, monitor the progress of the download.
If you lose
your connection with the server or close your browser during the upgrade
process, you may see the following message when you try to access the Software
Upgrades menu again:
Warning: Another session is
installing software, click Assume Control to take over the
If you are
sure you want to take over the session, click
Control is not displayed, you can also monitor the upgrade with the Cisco
Unified Real-Time Monitoring Tool.
If you want to
install the upgrade and automatically reboot to the upgraded software, choose
to new version after upgrade. The system restarts and runs the
If you want to
install the upgrade and then manually switch to the upgraded software at a
later time, choose
switch to new version after upgrade.
Next. For a Refresh Upgrade, the following text
A Refresh Upgrade requires
that the server be rebooted during the upgrade. Services will be affected
during the upgrade operation. Press OK to proceed with the upgrade.
This server model requires
a USB storage device in order to proceed with the upgrade. Use a USB storage
device with at least 16 GB of capacity. Note that any existing data on the USB
device will be deleted. For Cisco Unity Connection and Cisco Business Edition
the USB storage device must be at least 128 GB.
Status window displays the Upgrade log.
installation completes, click
Finish (not applicable for Refresh Upgrades).
To restart the
system and activate the upgrade, choose
system restarts running the upgraded software (not applicable for Refresh