Each IM and Presence Service shipment comes with an installation DVD, which is required for all new installations of IM and Presence Service. The IM and Presence Service operating system and application software is installed from the installation DVD. For example, for new installations of IM and Presence Service software, use the DVD that indicates this release of IM and Presence Service.
If you fresh install the unrestricted version of IM and Presence Service Release 10.0(1), you will not be able to later perform a fresh install of the restricted version of this software.
Supported upgrade paths to IM and Presence Release 9.0(1)
IM and Presence supports the following software upgrade paths to Release 9.0(1):
Supported Upgrade Paths from IM and Presence...
Release 8.0(1) through 8.6(4) to 9.0(1)
Upgrading from Cisco Unified Presence Release 8.6(5) and later to IM and Presence Release 9.0(1) is not supported.
Upgrades from Release 8.0(1) through 8.6(1) to Release 9.0(1) require a Refresh Upgrade using the UCSInstall_CUP_*.sgn.iso file. Upgrades from Release 8.6(2) and 8.6(3) to Release 9.0(1) require a Refresh Upgrade only. Upgrades from Release 8.6(4) to Release 9.0(1) require a Standard Upgrade only.
For more information about Refresh Upgrades and Standard Upgrades, see the Upgrade Guide for Cisco Unified Communications Manager, Release 9.0(1).
Navigate to Products > Voice and Unified Communications > Unified Communications Applications > Cisco Unified Presence > Cisco Unified Communications Manager IM and Presence Service Version 9.0 > Unified Presence Server (CUP) Updates-9.0(1).
Download the complete ISO file: UCSInstall_CUP_18.104.22.16800-21.sgn.iso
Cisco does not support downloading major IM and Presence Service software releases from Cisco.com, for example, IM and Presence Service Release 9.0(1). You can download from Cisco.com upgrade-only software images that are used to upgrade from a previous major software release to a subsequent software maintenance release or point release of IM and Presence Service. For example, you can download Cisco Unified Presence Release 8.0(2) or Cisco Unified Presence Release 8.6(1) from Cisco.com.
You must follow a specific order when upgrading Unified Communications Manager and IM and Presence Service. The order depends on the release from which you are upgrading. The preupgrade release determines the type of upgrade you must perform. There are two types of upgrades:
You can run this release of IM and Presence Service on a VMware virtual machine that is deployed on approved Cisco Unified Computing server hardware. For information about supported servers, see Hardware and Software Compatibility Information for IM and Presence Service on Cisco Unified Communications Manager. For information about the VMware licensing requirements, see the License Activation for Cisco Unified Communications on Cisco Unified Computing System Docwiki here: http://docwiki.cisco.com/wiki/License_Activation_for_Cisco_UC_on_UCS.
Recommendations for release 8.0(x), 8.5(x), or 8.6(x) to 9.0(1) upgrades
Cisco Unified Presence Sync Agent Service-prior to performing an upgrade, this service may be disabled on the cluster (which only runs on the Publisher node). This will ensure that user-initiated changes from the corresponding Unified Communications Manager system during the upgrade, do not compromise the upgrade process. The changes will be reconciled when the IM and Presence Service Sync Agent is restarted in either the current or newer version.
Publisher node-switch versions and restart the publisher node prior to initiating a switch version and restart on the Subscriber nodes. If the IM and Presence Service Administration GUI is operational on the Publisher node, it is safe to initiate a switch version and restart on the Subscriber node.
Services on the Publisher will not start until the Subscribers are switched, restarted, and replication is successfully established on that cluster.
High Availability User Support-Cisco Unified Presence Release 8.6(1) supports up to 15,000 users per cluster in a High Availability (HA) configuration and up to 30,000 users per cluster in a non-HA configuration. If, when you upgrade, you are left with a number of unsupported users, Cisco recommends that you unlicense these surplus users on Unified Communications Manager before you perform the upgrade.
Contact List Size-the default maximum value is 200; however you can configure this to a higher value, or configure 0 to set it to unlimited value. After you perform the upgrade, check that the contact list size for users has not reached the maximum value. If you have a large number of contacts per user, the number of users that a IM and Presence Service node supports is reduced.