New and Changed Information for Cisco Unified Communications Manager 8.0(x)
Cisco Unified IP Phones
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Cisco Unified IP Phones and Cisco Unified CM User Options

Table Of Contents

Cisco Unified IP Phones and Cisco Unified CM User Options

Any Call Pickup

Assisted Directed Call Park

Cisco Extension Mobility Cross Cluster

Enbloc Dialing

Extension Mobility Change PIN

External Call Control and Call Chaperone

Flash Only for Mobile Connect Calls

Hunt Group Display

Park Monitoring

Intelligent Session Control

Phone Template Add

Security Enhancements

Trust Verification Service and Security by Default

Intra-Cluster Trust (Certificate Replication)

Inter-Cluster Trust (Bulk Certificate Replication)

Secure Phone Services

Extension Mobility HTTPS Support

Extension Mobility Cross Cluster HTTPS Support

Security Icons Enabled by Phone Model

Serviceability Enhancements

Session Handoff

Silent Call Monitoring and Recording Security Enhancements

Time Zone Update

Video Camera

VPN Client

Documentation Updates

Cisco Unified IP Phone Administration Guide

Creating Custom Background Images


Cisco Unified IP Phones and Cisco Unified CM User Options


This chapter contains information on the following topics:

Any Call Pickup

Cisco Extension Mobility Cross Cluster

Enbloc Dialing

Extension Mobility Change PIN

External Call Control and Call Chaperone

Flash Only for Mobile Connect Calls

Hunt Group Display

Park Monitoring

Intelligent Session Control

Phone Template Add

Security Enhancements

Secure Phone Services

Security Icons Enabled by Phone Model

Serviceability Enhancements

Session Handoff

Silent Call Monitoring and Recording Security Enhancements

Time Zone Update

Video Camera

VPN Client

Documentation Updates

Any Call Pickup

The Any Call Pickup feature extends the existing Call Pickup feature (available only when a call is routed through the hunt pilot) to allow users to pick up a call on any line in their pickup group, regardless of how the call was routed to the phone.

Users press the Call Pickup softkey to pick up a call on any line in their call pickup group.

The Any Call Pickup feature gets supported on the following phones that are running SCCP or SIP:

Cisco Unified IP Phone 9971

Cisco Unified IP Phone 9951

Cisco Unified IP Phone 8961

Cisco Unified IP Phone 7975G

Cisco Unified IP Phone 7971G-GE

Cisco Unified IP Phone 7970G

Cisco Unified IP Phone 7965G

Cisco Unified IP Phone 7962G

Cisco Unified IP Phone 7961G

Cisco Unified IP Phone 7961G-GE

Cisco Unified IP Phone 7945G

Cisco Unified IP Phone 7942G

Cisco Unified IP Phone 7941G

Cisco Unified IP Phone 7941G-GE

Cisco Unified IP Phone 7931G

Cisco Unified IP Phone 7911G

Cisco Unified IP Phone 7906G

Where to Find More Information

Cisco Unified Communications Manager Features and Services Guide, "Call Pickup" chapter

Assisted Directed Call Park

Assisted directed call park is supported only on Cisco Unified IP Phones 9971, 9951, or 8961 (SIP phones only). Assisted directed call park means that the end user only needs to press one button to direct-park a call. This requires you to configure a BLF Directed Call Park button. Then, when the user presses an idle BLF Directed Call Park feature button for an active call, the active call will be immediately parked at the Dpark slot associated with the Directed Call Park feature button.

Supported Cisco Unified IP Phones

The following Cisco Unified IP Phones (SIP only) support assisted directed call park:

Cisco Unified IP Phone 9971

Cisco Unified IP Phone 9951

Cisco Unified IP Phone 8961

Where to Find More Information

Cisco Unified Communications Manager Features and Services Guide, "Call Park and Directed Call Park" chapter

Cisco Extension Mobility Cross Cluster

Cisco Extension Mobility works on Cisco Unified IP Phones within a single Cisco Unified Communications Manager cluster only. A user configured in one cluster cannot log into a Cisco Unified IP phone of another cluster with the EM feature.

Cisco Extension Mobility Cross Cluster (EMCC) enables a user configured in one cluster to log into a Cisco Unified IP Phone in another cluster. Users from a home cluster log into a Cisco Unified IP Phone at a visiting cluster.


Note Configure Cisco Extension Mobility on Cisco Unified IP Phones before configuring EMCC.


The Cisco Extension Mobility Cross Cluster feature gets supported on the following phones that are running SCCP or SIP:

Cisco Unified IP Phone 9971

Cisco Unified IP Phone 9951

Cisco Unified IP Phone 8961

Cisco Unified IP Phone 7975G

Cisco Unified IP Phone 7971G-GE

Cisco Unified IP Phone 7970G

Cisco Unified IP Phone 7965G

Cisco Unified IP Phone 7962G

Cisco Unified IP Phone 7961G

Cisco Unified IP Phone 7961G-GE

Cisco Unified IP Phone 7945G

Cisco Unified IP Phone 7942G

Cisco Unified IP Phone 7941G

Cisco Unified IP Phone 7941G-GE

Cisco Unified IP Phone 7931G

Cisco Unified IP Phone 7911G

Cisco Unified IP Phone 7906G

Where to Find More Information

Cisco Extension Mobility Cross Cluster; Cisco Unified Communications Manager Features and Services Guide

Cisco Extension Mobility, Cisco Unified Communications Manager Features and Services Guide

Cisco Unified IP Phone Administration Guide

Enbloc Dialing

By default, Cisco Unified IP Phones running SCCP use "enbloc dialing," which means all digits of a phone number are sent simultaneously by SCCP. However, Enbloc dialing must be disabled if either Forced Authorization Codes (FAC) or Client Matter Codes (CMC) dialing is being used. Otherwise, FAC and CMC dialing will not work properly. Therefore, the new "Enbloc Dialing" parameter has been added for disabling Enbloc dialing (it is enabled by default).

To disable enbloc dialing, in Cisco Unified Communications Manager Administration, go to Device > Phone. On the Phone Configuration window, in the "Product Specific Configuration Layout" area, uncheck the "Enbloc Dialing" box, then click Apply Config, then click Save.

Supported Cisco Unified IP Phones

The following Cisco Unified IP Phones (SCCP only) support the Cisco Unified Communications Manager Enblock Dialing parameter:

Cisco Unified IP Phone 7975G

Cisco Unified IP Phone 7971G-GE

Cisco Unified IP Phone 7970G

Cisco Unified IP Phone 7965G

Cisco Unified IP Phone 7962G

Cisco Unified IP Phone 7961G-GE

Cisco Unified IP Phone 7961G

Cisco Unified IP Phone 7945G

Cisco Unified IP Phone 7942G

Cisco Unified IP Phone 7941G-GE

Cisco Unified IP Phone 7941G

Cisco Unified IP Phone 7931G

Cisco Unified IP Phone 7911G

Cisco Unified IP Phone 7906G

Extension Mobility Change PIN

Cisco Unified IP Phone services prompt users for a user ID and PIN for authentication. A PIN is a numeric passcode with which users can access Cisco Unified IP Phone services, such as Cisco Extension Mobility.

The Extension Mobility Change PIN feature allows users to change their PIN from their Cisco Unified IP Phone.

Users can change their PIN by:

Using the Change Credentials Cisco Unified IP Phone service subscribed on a phone

Using the ChangePIN softkey on the Extension Mobility (EM) logout screen

This feature is supported on the following IP Phones running the SCCP and SIP protocol:

Cisco Unified IP Phone 9971

Cisco Unified IP Phone 9951

Cisco Unified IP Phone 8961

Cisco Unified IP Phone 7975G

Cisco Unified IP Phone 7971G-GE

Cisco Unified IP Phone 7970G

Cisco Unified IP Phone 7965G

Cisco Unified IP Phone 7962G

Cisco Unified IP Phone 7961G-GE

Cisco Unified IP Phone 7945G

Cisco Unified IP Phone 7942G

Cisco Unified IP Phone 7941G-GE

Cisco Unified IP Phone 7931G

Cisco Unified IP Phone 7911G

Cisco Unified IP Phone 7906G

Where to Find More Information

Cisco Unified Communications Manager Features and Services Guide, "Cisco Extension Mobility" chapter

External Call Control and Call Chaperone

External Call Control allows Cisco Unified Communications Manager to route audio and video calls to a web service that hosts enterprise policies. The web service receives routing requests from Cisco Unified Communications Manager and in turn returns routing directives to Cisco Unified Communications Manager.

A Call Chaperone is a user authorized to monitor and record a call. Enterprise policies may require the presence of a Call Chaperone.

Cisco Unified Communications Manager redirects the call to the Call Chaperone depending on the routing directives returned by the web service. If Cisco Unified Communications Manager detects that the call destination does not comply with enterprise policies, the call is rejected.

The Call Chaperone creates a conference to the called party manually and remains on the conference to monitor and record the call. Cisco Unified IP Phones that have the Call Chaperone feature configured on them have a Record softkey. The Call Chaperone presses the Record softkey to record a call.

The chaperone can perform only the following tasks while chaperoning the call:

Record the call.

Conference in one participant. A chaperone can conference the first participant only; subsequent participants can be added to the conference only by the other participants in the conference.

End the call.

For chaperoned calls, an announcement is played or spoken by one of the participants at the start of the call. An announcement will alert later participants in the call that the call is being recorded.


Note If the Call Chaperone hangs up the call, the entire conference is dropped.


The External Call Control and Call Chaperone feature gets supported on the following phones that are running SCCP or SIP:

Cisco Unified IP Phone 9971

Cisco Unified IP Phone 9951

Cisco Unified IP Phone 8961

Cisco Unified IP Phone 7975G

Cisco Unified IP Phone 7971G-GE

Cisco Unified IP Phone 7970G

Cisco Unified IP Phone 7965G

Cisco Unified IP Phone 7962G

Cisco Unified IP Phone 7961G

Cisco Unified IP Phone 7961G-GE

Cisco Unified IP Phone 7945G

Cisco Unified IP Phone 7942G

Cisco Unified IP Phone 7941G

Cisco Unified IP Phone 7941G-GE

Cisco Unified IP Phone 7931G

Cisco Unified IP Phone 7911G

Cisco Unified IP Phone 7906G

Where to find more information:

External Call Control, page 2-122

Cisco Unified IP Phone Guide

Cisco Unified IP Phone Administration Guide

Flash Only for Mobile Connect Calls

Firmware release 9.0(2) introduces the flash only for mobile connect calls feature for mobile-to-IP Phone calls (SIP). When an active call from a mobile phone is moved to shared Cisco Unified devices, the handset light strip on these devices flash to indicate the call can be continued from one of these devices. This feature currently works for phones running the SCCP protocol; firmware release 9.0(2) enables it for phones running the SIP protocol.

This feature applies to calls originating from a mobile phone to a wired phone or Softphone only.

This feature is supported on the following IP Phones running the SIP protocol:

Cisco Unified IP Phone 9971

Cisco Unified IP Phone 9951

Cisco Unified IP Phone 8961

Cisco Unified IP Phone 7975G

Cisco Unified IP Phone 7971G-GE

Cisco Unified IP Phone 7970G

Cisco Unified IP Phone 7965G

Cisco Unified IP Phone 7962G

Cisco Unified IP Phone 7961G-GE

Cisco Unified IP Phone 7961G

Cisco Unified IP Phone 7945G

Cisco Unified IP Phone 7942G

Cisco Unified IP Phone 7941G-GE

Cisco Unified IP Phone 7941G

Cisco Unified IP Phone 7931G

Cisco Unified IP Phone 7911G

Cisco Unified IP Phone 7906G

Where to Find More Information

Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0

Hunt Group Display

Hunt Group provides load sharing for calls to a main directory number. A hunt group contains a series of directory numbers that can answer the incoming calls. A computer telephony integration (CTI) route point can designate a virtual device to receive multiple, simultaneous incoming calls and directs the call to that phone.

The Hunt Group Display feature gets supported on the following phones that are running SCCP or SIP:

Cisco Unified IP Phone 9971

Cisco Unified IP Phone 9951

Cisco Unified IP Phone 8961

Cisco Unified IP Phone 7975G

Cisco Unified IP Phone 7971G-GE

Cisco Unified IP Phone 7970G

Cisco Unified IP Phone 7965G

Cisco Unified IP Phone 7962G

Cisco Unified IP Phone 7961G

Cisco Unified IP Phone 7961G-GE

Cisco Unified IP Phone 7945G

Cisco Unified IP Phone 7942G

Cisco Unified IP Phone 7941G

Cisco Unified IP Phone 7941G-GE

Cisco Unified IP Phone 7931G

Cisco Unified IP Phone 7911G

Cisco Unified IP Phone 7906G

Where to Find More Information

Cisco Unified Communications Manager Administration Guide, "Hunt List Configuration" chapter

Cisco Unified Communications Manager Administration Guide, "Hunt Pilot Configuration" chapter

Cisco Unified Communications Manager System Guide, "Understanding Route Plans" chapter

Park Monitoring

Park monitoring is supported only when a Cisco Unified IP Phone 9971, 9951, or 8961 (SIP phones only) parks a call. Park monitoring then monitors the status of a parked call. The park monitoring call bubble is not cleared until the parked call gets retrieved or is abandoned by the parkee. This parked call can be retrieved using the same call bubble on the parker's phone.


Note Configuring call park numbers and settings are the same procedures as for other phone models.


Where to Find More Information

Park Monitoring, page 2-160

Call Park and Directed Call Park, Cisco Unified Communications Manager Features and Services Guide

Intelligent Session Control

This feature allows a mobile phone (configured in Cisco Unified Communications Manager as a remote destination) to have access to many of the same calling features as the desk phone. When a user receives a call to the remote destination (mobile phone), the desk phone does not ring; only the remote destination rings. When an incoming call gets answered on the mobile phone, the desk phone displays a Remote In Use message.

During the call, the user can use many of the enterprise phone features on the mobile phone; for example, if a user receives a call on the mobile phone, the user can use the enterprise Hold feature.

The Cisco Unified Communications Manager administrator configures all of the feature access codes and provides that information to the enterprise user. To access the features, the mobile user would enter an access code (for example, *74).

The administrator sets up the feature access codes by using the Service Parameters Configuration window. The following parameters can be configured:

Enterprise Feature Access Code for Hold - default *81

Enterprise Feature Access Code for Exclusive Hold - default *82

Enterprise Feature Access Code for Resume - default *83

Enterprise Feature Access Code for Transfer - default *84

Enterprise Feature Access Code for Conference - default *85

Enterprise Feature Access Code for Dusting - default *74

The Intelligent Session Control feature gets supported on the following phones that are running SCCP or SIP:

Cisco Unified IP Phone 9971

Cisco Unified IP Phone 9951

Cisco Unified IP Phone 8961

Cisco Unified IP Phone 7975G

Cisco Unified IP Phone 7971G

Cisco Unified IP Phone 7971GE

Cisco Unified IP Phone 7970G

Cisco Unified IP Phone 7965G

Cisco Unified IP Phone 7962G

Cisco Unified IP Phone 7961G

Cisco Unified IP Phone 7961GE

Cisco Unified IP Phone 7945G

Cisco Unified IP Phone 7942G

Cisco Unified IP Phone 7941G

Cisco Unified IP Phone 7941GE

Cisco Unified IP Phone 7931G

Cisco Unified IP Phone 7911G

Cisco Unified IP Phone 7906G

Where to Find More Information

Cisco Unified Communications Manager Features and Services Guide, "Cisco Unified Mobility" chapter.

Phone Template Add

Cisco Unified Communications Manager includes default templates for each Cisco Unified IP Phone model. When administrators add phones using the Bulk Administration Tool (BAT), they can assign one of these templates to the phone or create a unique custom template that can be modified as needed.

The Phone Template Add feature gets supported on the following phones that are running SCCP or SIP:

Cisco Unified IP Phone 7975G

Cisco Unified IP Phone 7971G

Cisco Unified IP Phone 7971GE

Cisco Unified IP Phone 7970G

Cisco Unified IP Phone 7965G

Cisco Unified IP Phone 7962G

Cisco Unified IP Phone 7961G

Cisco Unified IP Phone 7961GE

Cisco Unified IP Phone 7945G

Cisco Unified IP Phone 7942G

Cisco Unified IP Phone 7941G

Cisco Unified IP Phone 7941GE

Cisco Unified IP Phone 7931G

Cisco Unified IP Phone 7911G

Cisco Unified IP Phone 7906G

Where to Find More Information

Cisco Unified Communications Manager Bulk Administration Guide, "Phone Template" chapter.

Security Enhancements

The following are the phone security feature enhancements included in Cisco Unified Communications Manager 8.0 and phone firmware release 9.0(2):

Trust Verification Service and Security by Default

Intra-Cluster Trust (Certificate Replication)

Inter-Cluster Trust (Bulk Certificate Replication)

Trust Verification Service and Security by Default

To support secure connections with other components of the system, a Cisco Unified IP Phone authenticates the certificates of the components by validating the certificates with corresponding entries in the Certificate Trust List (CTL) file. The CTL file for all Cisco Unified IP Phone models has a maximum limit of 32 entries.

The Trust Verification Service (TVS) allows the phone to authenticate other components without the need to add the corresponding entry to the CTL file. Adding new components or services does not require the CTL file to be updated on all the phones.

The Security by Default feature removes the restriction that requires the user to create the CTL file by using eTokens to provide and enable security features. The signed file is automatically enabled by default.

Intra-Cluster Trust (Certificate Replication)

Secure communication between Extension Mobility services within a cluster is achieved using HTTPS. Intra-cluster trust Tomcat certificates of every node in a cluster are imported into the Tomcat trust store of their respective nodes and also into the Tomcat trust stores of the other nodes. Database replication is used to transfer the Tomcat certificates to the other nodes.

From Cisco Unified Communications Manager Administration, Tomcat certificates of every node in the cluster can be viewed from every other node in the cluster.

Inter-Cluster Trust (Bulk Certificate Replication)

When the Extension Mobility Cross Cluster (EMCC) application is invoked, the Extension Mobility (EM) service in one cluster (visiting cluster) communicates with the EM service in a different cluster (home cluster). Such communication has to be secure because user confidential information is exchanged between the two clusters. Similarly, the phone connected to a visiting cluster needs to connect to the TFTP server of the user's home cluster to download configuration information.

To achieve secure communication, the Tomcat certificates of all the nodes in the home cluster are present in the Tomcat trust store of all the nodes in the visiting cluster. Similarly, the TFTP certificates in the home cluster are present in the visiting cluster. Bulk certificate replication is achieved by performing a bulk certificate operation.

The security enhancements gets supported on the following phones that are running SCCP or SIP:

Cisco Unified IP Phone 7975G

Cisco Unified IP Phone 7971G-GE

Cisco Unified IP Phone 7970G

Cisco Unified IP Phone 7965G

Cisco Unified IP Phone 7962G

Cisco Unified IP Phone 7961G

Cisco Unified IP Phone 7961G-GE

Cisco Unified IP Phone 7945G

Cisco Unified IP Phone 7942G

Cisco Unified IP Phone 7941G

Cisco Unified IP Phone 7941G-GE

Cisco Unified IP Phone 7931G

Cisco Unified IP Phone 7911G

Cisco Unified IP Phone 7906G

Where to Find More Information

Cisco Unified Communications Manager Administration Guide

Cisco Unified Communications Manager Security Guide

Secure Phone Services

The following features are the secure phone services in Cisco Unified Communications Manager 8.0 and phone firmware release 9.0(2):

Extension Mobility HTTPS Support

Extension Mobility Cross Cluster HTTPS Support

Extension Mobility HTTPS Support

Cisco Unified IP Phone services ensure that all communication is done using the HTTPS protocol, making all information exchanged between a Cisco Unified IP Phone service and other applications secure.

Cisco Unified IP Phone users provide authentication information to log into Cisco Unified Communications Manager applications. User credentials are encrypted after the change of the communication protocol to HTTPS. This change provides additional security to user credentials.

Web applications with both HTTP and HTTPS support have two URLs configured. Cisco Unified IP Phones that support HTTPS select the HTTPS URL, and those that support HTTP select the HTTP URL.

Extension Mobility Cross Cluster HTTPS Support

Cisco Extension Mobility Cross Cluster (EMCC) enables a user configured in one cluster to log into a Cisco Unified IP Phone in another cluster. Users from a home cluster log into a Cisco Unified IP Phone at a visiting cluster.

When a visiting Extension Mobility (EM) application fails to locate a user's identification in the local database, EMCC sends a request to the local EM service to determine the home cluster of that user (the cluster which owns the user's identification, and which can handle the EM login). The visiting EM service sends a user identification message over HTTPS to all the remote clusters added in the local database. The visiting EM service then parses the response received from the home cluster to get the list of device profiles associated with that user. All further communication between the visiting EM service and home EM service takes place over HTTPS. Similarly, visiting logout requests are also sent from the home EM service to the visiting EM service over HTTPS.

The Secure Phone Services features get supported on the following phones that are running SCCP or SIP:

Cisco Unified IP Phone 7975G

Cisco Unified IP Phone 7971G-GE

Cisco Unified IP Phone 7970G

Cisco Unified IP Phone 7965G

Cisco Unified IP Phone 7962G

Cisco Unified IP Phone 7961G

Cisco Unified IP Phone 7961G-GE

Cisco Unified IP Phone 7945G

Cisco Unified IP Phone 7942G

Cisco Unified IP Phone 7941G

Cisco Unified IP Phone 7941G-GE

Cisco Unified IP Phone 7931G

Cisco Unified IP Phone 7911G

Cisco Unified IP Phone 7906G

Cisco Unified IP Phone 6961

Cisco Unified IP Phone 6941

Cisco Unified IP Phone 6921

Where to Find More Information

Cisco Unified Communications Manager Administration Guide

Cisco Unified Communications Manager Security Guide

Security Icons Enabled by Phone Model

As part of the Cisco licensing process, a device engaged in a call is either trusted or untrusted as determined by Cisco. This determination is made based on the device itself, and on a per phone model basis.

When security is implemented for a phone, users can identify authenticated or encrypted calls by viewing icons displayed on the phone screen:

When a call in progress is encrypted, the call progress icon is replaced with the lock icon.

When a call in progress is authenticated, the call progress icon is replaced with the shield icon.

During a connected call, a lock icon is displayed on the Cisco Unified IP Phone screen when the following security requirements are met, and the call is encrypted:

The participating devices are trusted (determined by Cisco)

The call signaling is secure (authenticated and encrypted)

The media streaming is secure

During a connected call, a shield icon is displayed on the Cisco Unified IP Phone screen when the following security requirements are met, and the call is authenticated:

The participating devices are trusted

The call signaling is authenticated

Lock or shield icons are not displayed when a call is to or from an untrusted device, even though the call signaling and media streaming might be secure.

The security icons get supported on the following phones that are running SCCP or SIP:

Cisco Unified IP Phone 7975G

Cisco Unified IP Phone 7971G-GE

Cisco Unified IP Phone 7970G

Cisco Unified IP Phone 7965G

Cisco Unified IP Phone 7962G

Cisco Unified IP Phone 7961G

Cisco Unified IP Phone 7961G-GE

Cisco Unified IP Phone 7945G

Cisco Unified IP Phone 7942G

Cisco Unified IP Phone 7941G

Cisco Unified IP Phone 7941G-GE

Cisco Unified IP Phone 7931G

Cisco Unified IP Phone 7911G

Cisco Unified IP Phone 7906G

Cisco Unified IP Phone 6961

Cisco Unified IP Phone 6941

Cisco Unified IP Phone 6921

Where to Find More Information

Cisco Unified Communications Manager Security Guide

When security is implemented for a Cisco Unified IP Phone 9971, 9951 or 8961, the phone displays a lock badge near the session state icon (if the call is considered secure by the system).


Note When security is implemented for a Cisco Unified IP Phone 9971, 9951 or 8961, the phone displays a lock badge near the session state icon (if the call is considered secure by the system). These models do not display a shield icon.


Serviceability Enhancements

Cisco Unified Communications Manager Administration allows administrators to set product specific configuration parameters for Cisco Unified IP Phones in the following configuration windows:

Enterprise Phone Configuration window

Phone Configuration window

Common Phone Profile Configuration window

The Serviceability Enhancements feature gets supported on the following phones that are running SCCP or SIP:

Cisco Unified IP Phone 9971

Cisco Unified IP Phone 9951

Cisco Unified IP Phone 8961

Cisco Unified IP Phone 7975G

Cisco Unified IP Phone 7971G-GE

Cisco Unified IP Phone 7970G

Cisco Unified IP Phone 7965G

Cisco Unified IP Phone 7962G

Cisco Unified IP Phone 7961G

Cisco Unified IP Phone 7961G-GE

Cisco Unified IP Phone 7945G

Cisco Unified IP Phone 7942G

Cisco Unified IP Phone 7941G

Cisco Unified IP Phone 7941G-GE

Cisco Unified IP Phone 7931G

Cisco Unified IP Phone 7911G

Cisco Unified IP Phone 7906G

Where to Find More Information

Cisco Unified IP Phone Administration Guide

Session Handoff

Session Handoff allows users to switch in-progress calls from a mobile phone to Cisco Unified devices that share the same line. Handsets on the shared line devices then flash simultaneously.

After a user answers the call from one of the Cisco Unified devices, the other Cisco Unified devices that share the same line display a Remote in Use message. However, if the call fails to switch from the mobile phone to the Cisco Unified devices, the mobile phone might display a Cannot Move Conversation message.

To handoff the call to the desk phone from the mobile phone, users enter an access code that is configured by the Cisco Unified Communications Manager administrator (for example, *74). The user must press the Answer softkey on the desk phone to retrieve the call.

Limitations and Restrictions

When users switch in-progress calls from a mobile phone to Cisco Unified devices that share the same line, the iDivert feature is disabled on the Cisco Unified devices. The iDivert feature returns when the call ends.

When users switch in-progress calls from a mobile phone to Cisco Unified devices that share the same line, the Call Forward feature is disabled on the Cisco Unified devices. The Call Forward feature returns when the call ends.

When users switch in-progress calls from a mobile phone to Cisco Unified devices that share the same line, the DND (Do Not Disturb) feature is disabled on the Cisco Unified devices. The DND feature returns when the call ends.

The Session Handoff feature gets supported on the following phones that are running SCCP or SIP:

Cisco Unified IP Phone 9971

Cisco Unified IP Phone 9951

Cisco Unified IP Phone 8961

Cisco Unified IP Phone 7975G

Cisco Unified IP Phone 7971G-GE

Cisco Unified IP Phone 7970G

Cisco Unified IP Phone 7965G

Cisco Unified IP Phone 7962G

Cisco Unified IP Phone 7961G

Cisco Unified IP Phone 7961G-GE

Cisco Unified IP Phone 7945G

Cisco Unified IP Phone 7942G

Cisco Unified IP Phone 7941G

Cisco Unified IP Phone 7941G-GE

Cisco Unified IP Phone 7931G

Cisco Unified IP Phone 7911G

Cisco Unified IP Phone 7906G

Where to Find More Information

Cisco Unified Communications Manager Features and Services Guide, "Cisco Unified Mobility" chapter

Cisco Unified Communications Manager Features and Services Guide, "Cisco Unified Mobility Advantage and Cisco Unified Mobile Communicator Integration" chapter

Cisco Unified IP Phone Guide

Silent Call Monitoring and Recording Security Enhancements

Cisco Unified Communications Manager allows a supervisor to monitor and record active calls. When a call is secure, the security status of the call is displayed as a lock icon. When a call is authenticated, the security status of the call is displayed as a shield icon.

To enable secure monitoring, a Cisco Unified Communications Manager administrator creates a Security profile for the phone type of a supervisor's phone. The administrator then sets the Device Security Mode in the security profile to Encrypted.

To enable secure recording, a Cisco Unified Communications Manager administrator creates a Secure SIP Trunk Profile in which the Device Security Mode is set to Encrypted. The administrator checks the Transmit Security Status check box in the Secure SIP Trunk Profile to enable a supervisor to transmit the overall security status to the recorder.

The Silent Call Monitoring and Recording feature gets supported on the following phones that are running SCCP or SIP:

Cisco Unified IP Phone 9971

Cisco Unified IP Phone 9951

Cisco Unified IP Phone 8961

Cisco Unified IP Phone 7975G

Cisco Unified IP Phone 7971G-GE

Cisco Unified IP Phone 7970G

Cisco Unified IP Phone 7965G

Cisco Unified IP Phone 7962G

Cisco Unified IP Phone 7961G

Cisco Unified IP Phone 7961G-GE

Cisco Unified IP Phone 7945G

Cisco Unified IP Phone 7942G

Cisco Unified IP Phone 7941G

Cisco Unified IP Phone 7941G-GE

Cisco Unified IP Phone 7931G

Cisco Unified IP Phone 7911G

Cisco Unified IP Phone 7906G

Cisco Unified IP Phone 6961

Cisco Unified IP Phone 6941

Cisco Unified IP Phone 6921

Where to Find More Information

Cisco Unified Communications Manager Features and Services Guide, "Monitoring and Recording" chapter

Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manger 8.0(1)

Time Zone Update

Cisco Unified Communications Manager updates Cisco Unified IP Phones with time zone changes. It also helps the administrator to handle the time zone updates.

The Time Zone Update feature gets supported on the following phones that are running SCCP or SIP:

Cisco Unified IP Phone 9971

Cisco Unified IP Phone 9951

Cisco Unified IP Phone 8961

Cisco Unified IP Phone 7975G

Cisco Unified IP Phone 7971G

Cisco Unified IP Phone 7971GE

Cisco Unified IP Phone 7970G

Cisco Unified IP Phone 7965G

Cisco Unified IP Phone 7962G

Cisco Unified IP Phone 7961G

Cisco Unified IP Phone 7961GE

Cisco Unified IP Phone 7945G

Cisco Unified IP Phone 7942G

Cisco Unified IP Phone 7941G

Cisco Unified IP Phone 7941GE

Cisco Unified IP Phone 7931G

Cisco Unified IP Phone 7911G

Cisco Unified IP Phone 7906G

Video Camera

The Cisco Unified Camera connects to the Cisco Unified IP Phone 9971 or 9951 and allows users to make a point-to-point video call with another Cisco Unified IP Phone that has a Cisco Unified Video Camera attached. Without a Cisco Unified Video Camera attached, these phones can receive one-way video.

Where to Find More Information

http://www.cisco.com/en/US/partner/prod/collateral/voicesw/ps6788/phones/ps10655/ps10677/data_sheet_c78-566216.html

VPN Client

The VPN Client feature establishes a virtual private network (VPN) connection on your phone using the Secure Sockets Layer (SSL) to make secure calls. The VPN connection is used for situations in which a phone is located outside a trusted network or when network traffic between the phone and Cisco Unified Communications Manager must cross untrusted networks.

After the system administrator determines if your phone should be configured with VPN functionality and enables the VPN feature, you can enter the required authentication credentials if you are currently located outside the corporate network.

If a VPN is configured and you are inside the network, you are prompted for credentials only if Auto Network Detection is disabled. If Auto Network Detection is enabled, you cannot connect through VPN so you are not prompted.

You can enable or disable the VPN Client mode on your phone.

The VPN Client feature is supported on these SCCP phones:

Cisco Unified IP Phone 7975G

Cisco Unified IP Phone 7965G

Cisco Unified IP Phone 7962G

Cisco Unified IP Phone 7945G

Cisco Unified IP Phone 7942G

Where to Find More Information

Cisco Unified IP Phone Guide

Cisco Unified IP Phone Administration Guide

Cisco Unified Communications Manager Administration Guide

Cisco Unified Communications Manager Security Guide

Table 1 lists all of the new features in Cisco Unified Communications Manager Release 8.0(1) and the Cisco Unified IP Phones that the features support.

Table 1 Cisco Unified IP Phone Support for Cisco Unified Communications Manager 8.0(1) Features 

Cisco Unified Communications Manager 8.0(1) Feature
Cisco Unified IP Phone Support
For more information, see

Any Call Pickup

SCCP and SIP:

7906G
7911G
7931G
7941G
7941G-GE
7961G
7961G-GE
7942G
7962G
7945G
7965G
7970G
7971G
7975G
8961
9951
9971

Any Call Pickup

Cisco Extension Mobility Cross Cluster

SCCP and SIP:

7906G
7911G
7931G
7941G
7941G-GE
7961G
7961G-GE
7942G
7962G
7945G
7965G
7970G
7971G
7975G
8961
9951
9971

Cisco Extension Mobility Cross Cluster

Enbloc Dialing

SCCP Only:

7906G
7911G
7931G
7941G
7941G-GE
7961G
7961G-GE
7942G
7962G
7945G
7965G
7970G
7971G
7975G

Enbloc Dialing

Extension Mobility Change PIN

SCCP and SIP:

7906G
7911G
7931G
7941G
7941G-GE
7961G
7961G-GE
7942G
7962G
7945G
7965G
7970G
7971G
7975G
8961
9951
9971

Extension Mobility Change PIN

External Call Control and Call Chaperone

SCCP and SIP:

7906G
7911G
7931G
7941G
7941G-GE
7961G
7961G-GE
7942G
7962G
7945G
7965G
7970G
7971G
7975G
8961
9951
9971

External Call Control and Call Chaperone

Flash Only for Mobile Connect Calls

SIP Only:

7906G
7911G
7931G
7941G
7941G-GE
7961G
7961G-GE
7942G
7962G
7945G
7965G
7970G
7971G
7975G
8961
9951
9971

Flash Only for Mobile Connect Calls

Hunt Group Display

SCCP and SIP:

7906G
7911G
7931G
7941G
7941G-GE
7961G
7961G-GE
7942G
7962G
7945G
7965G
7970G
7971G
7975G
8961
9951
9971

Hunt Group Display

Park Monitoring

SIP:

8961
9951
9971

Park Monitoring

Intelligent Session Control

SCCP and SIP:

7906G
7911G
7931G
7941G
7941G-GE
7961G
7961G-GE
7942G
7962G
7945G
7965G
7970G
7971G
7975G
8961
9951
9971

Intelligent Session Control

Phone Template Add

SCCP and SIP:

7906G
7911G
7931G
7941G
7941G-GE
7961G
7961G-GE
7942G
7962G
7945G
7965G
7970G
7971G
7975G
8961
9951
9971

Phone Template Add

Security Enhancements

Trust Verification Service and Security by Default

Intra-Cluster Trust (Certificate Replication)

Inter-Cluster Trust (Bulk Certificate Replication)

SCCP and SIP:

7906G
7911G
7931G
7941G
7941G-GE
7961G
7961G-GE
7942G
7962G
7945G
7965G
7970G
7971G
7975G

Security Enhancements

Secure Phone Services

Extension Mobility HTTPS Support

Extension Mobility Cross Cluster HTTPS Support

SCCP and SIP:

7906G
7911G
7931G
7941G
7941G-GE
7961G
7961G-GE
7942G
7962G
7945G
7965G
7970G
7971G
7975G

Secure Phone Services

Security Icons Enabled by Phone Model

SCCP and SIP:

7906G
7911G
7931G
7941G
7941G-GE
7961G
7961G-GE
7942G
7962G
7945G
7965G
7970G
7971G
7975G
8961
9951
9971

Security Icons Enabled by Phone Model

Serviceability Enhancements

SCCP and SIP:

7906G
7911G
7931G
7941G
7941G-GE
7961G
7961G-GE
7942G
7962G
7945G
7965G
7970G
7971G
7975G
8961
9951
9971

Serviceability Enhancements

Session Handoff

SCCP and SIP:

7906G
7911G
7931G
7941G
7941G-GE
7961G
7961G-GE
7942G
7962G
7945G
7965G
7970G
7971G
7975G
8961
9951
9971

Session Handoff

Silent Call Monitoring and Recording Security Enhancements

SCCP and SIP:

7906G
7911G
7931G
7941G
7941G-GE
7961G
7961G-GE
7942G
7962G
7945G
7965G
7970G
7971G
7975G
8961
9951
9971

Silent Call Monitoring and Recording Security Enhancements

Time Zone Update

SCCP and SIP:

7906G
7911G
7931G
7941G
7941G-GE
7961G
7961G-GE
7942G
7962G
7945G
7965G
7970G
7971G
7975G
8961
9951
9971

Time Zone Update

Video Camera

SIP:

9951
9971

Video Camera

VPN Client

SCCP Only:

7975G
7965G
7962G
7945G
7942G

VPN Client


Documentation Updates

This section describes recent documentation changes that were made available after Cisco Unified IP Phone firmware 8.5(3) was released.

Cisco Unified IP Phone Administration Guide

This section provides information about changes to the Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) for Cisco Unified IP Phones 7975G, 7971G-GE, 7970G, 7965G, and 7945G and the Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 6.1(3).

Creating Custom Background Images

In the PNG File Requirements for Custom Background Images section, the correct display requirement for a full size image is listed below.

Full size image—320 pixels (width) X 216 pixels (height).