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Release Notes for Cisco Unified CallManager Release 5.1(3c)

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Release Notes for Cisco Unified CallManager Release 5.1(3c)

Table Of Contents

Release Notes for Cisco Unified CallManager Release 5.1(3c)

Contents

Introduction

System Requirements

Determining the Software Version

Upgrading System Software

Download Unified Commuications Manager Updates, Locale Installer, Personal Assistant and Cisco Security Agent

Download Phone Firmware

Related Documentation

Limitations and Restrictions

Important Notes

Important Information about Delete Transaction Using Custom File in BAT

Cisco Unified CallManager Does Not Support Recovery of Administration or Security Passwords

Clarification for Call Park Configuration

Viewing Privileges for Roles in Cisco Unified CM Administration

TAPS Name Change in Bulk Administration Tool

Caveats Resolved In This Release

CSCsk86705 ForwardAll CFA Removed from CCMUser Window

CSCsl71487 Cimserver Memory Leak Fix

Do Not Log On To the Console During Busy Hours

CSCtj61834 MLPP Default Domain Name Displays MLPP ID Value

Upgrading to Unified CM Release 5.1(3x)

Recovery Disk for Cisco Unified CM Release 5.1(3c)

Cisco Recommendations

New CLI Command - utils dbreplication clusterreset

Caveats Resolved In This Unified CM Releases

Voice Mailbox Mask Interacts with Diversion Header

CSCso45910 - The Server Will Not Boot to the New Partition.

Cisco TSP Vista Support

CiscoTSP Limitations on Windows Vista Platform

CSCsm47603 BIOS Upgrade Required

Australia Summer Time

Venezuela Implements New Time Zone

Brazil Daylight Saving Time

Clarification for Call Park Configuration

Address Resolution Protocol (ARP) Table Can Fill Up Quickly

Do Not Upgrade from Cisco Unified CallManager 5.1(3) to Cisco Unified Communications Manager 6.0(1x)

Cisco Unified CallManager Administration Does Not Support Browser Buttons

Internet Explorer 7 Certificate Support

Internet Explorer 7 Support

New Cisco Unified Reporting Application

Updating the Hostname or IP Address in the Server Configuration Window

SIP Network/IP Address Field Required for SIP Fallback to SRST Gateway

RTMT on the Microsoft Vista Platform

CSCsj22450 Login Failure Does Not Send a Message to the Syslog

CSCsh58895 Cisco Unified CallManager Cannot Send System or Platform Agent Logs to Remote Syslog Server

RTMT Requirement When Cisco Unified CallManager is Upgraded

iLO Flashing Causes the Login Window to Disappear After Installation or Upgrade

Serviceability Session Timeout Not Graceful

New and Changed Information for Cisco Unified CallManager 5.1(3x)

New Service Parameters Added to Extension Mobility

Validate IP Address

Trusted List of IPs

Allow Proxy

Extension Mobility Cache Size

New Cisco IP Phone Expansion Modules Supported

Installation, Upgrade, and Disaster Recovery

Cisco Unified CallManager Administration

General Administration Enhancements

Service and Enterprise Parameter Changes

Cisco Unified CallManager Applications and Features

CSCsi80592 MTP Resources Do Not Support Multicast Music on Hold

Cisco Unified CallManager Assistant

Cisco and Third-Party APIs

Windows Vista Support

Route Patterns, Automated Alternative Routing, and Applications

AXL Programming

AXL Serviceability Programming

Extension Mobility API

Web Dialer

Cisco Unified JTAPI Developers Guide

Cisco Unified TAPI Developers Guide

SCCP Messaging Guide

SIP Line Messaging Guide (Standard)

Cisco Unified Communications Manager Data Dictionary

Cisco Unified Reporting

Cisco Unified IP Phones

Cisco Unified Wireless IP Phone 7921

Cisco Unified IP Phone 7962G and 7942G (SCCP and SIP)

Cisco Unified IP Phone 7965G and 7945G (SCCP and SIP)

Cisco Unified IP Phone 7975G (SCCP and SIP)

Operating System CLI Commands

file fragmentation sdi

file fragmentation sdl

file get

file list

file view

set network dhcp

set network restore

show ctl

show diskusage

show environment

show iptables

show memory

show network cluster

show tech database

show tech network

show tech runtime

show tech system

utils create report

utils dbreplication clusterreset

utils fior

utils firewall

utils network connectivity

utils service

utils snmp

Cisco Unified CallManager Serviceability

Adding RTMT Performance Counters in Bulk

RTMT Database Summary with Database Replication Information

Start Counter(s) Logging in the Menu Bar

RTMT Trace and Log Central Disk IO and CPU Throttling

Trace Compression Support

RTMT Critical Services

Preconfigured Alerts

RTMT Services, Servlets and Service Parameters

Supported Operating Systems

Caveats

Resolved Caveats

UsingBug Toolkit

Open Caveats

Documentation Updates

Obtaining Documentation and Submitting a Service Request


Release Notes for Cisco Unified CallManager Release 5.1(3c)


Updated August 08, 2011

Note You can view the release notes for previous versions of Cisco Unified Communications Manager
here: http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_release_notes_list.html

Before you install Cisco Unified CallManager, Cisco recommends that you review the "Important Notes" section for information about issues that may affect your system.


Note To ensure continuous operation and optimal performance of your Cisco Unified CallManager system, you must upgrade to Cisco Unified CallManager 5.1(3c).

Cisco recommends that you check Cisco.com for the latest software updates to Cisco Unified CallManager and its applications and download and install the latest updates on your system before the deployment of your Cisco Unified CallManager system. For a list of commonly used URLs, see the "Upgrading System Software" section.


Contents

These release notes discuss the following topics:

Introduction

System Requirements

Related Documentation

Important Notes including

Upgrading to Unified CM Release 5.1(3x)

Caveats Resolved In This Release

New and Changed Information for Cisco Unified CallManager 5.1(3x)

Caveats

Open Caveats as of June 23, 2008

Documentation Updates

Obtaining Documentation and Submitting a Service Request

Introduction

Cisco Unified CallManager, the call-processing component of the Cisco Unified Communications System, extends enterprise telephony features and capabilities to IP phones, media processing devices, voice-over-IP (VoIP) gateways, mobile devices, and multimedia applications.

System Requirements

The following sections comprise the system requirements for this release of Unified CM.

Server Support

Make sure that you install and configure Unified CM Release 5.1(3c) on a Cisco Media Convergence Server (MCS) or a Cisco-approved HP server configuration or a Cisco-approved IBM server configuration.

To find which servers support Cisco Unified CallManager Release 5.1(3c), refer to the Cisco Unified Communications Manager Server Support Matrix at

http://www.cisco.com/en/US/prod/collateral/voicesw/ps6790/ps5748/ps378/prod_brochure0900aecd80 62a4f9.html.


Note Make sure that the matrix shows that your server model supports Cisco Unified CallManager Release 5.1(3c).


To find which MCS servers are compatible with Cisco Unified CallManager Release 5.1(3c), refer to http://www.cisco.com/en/US/products/hw/voiceapp/ps378/prod_models_home.html.


Note Be aware that some servers that are listed in the Cisco Unified Communications Manager Software Compatibility Matrix may require additional hardware support for Unified CM Release 5.1(3c). Make sure that your server meets the minimum hardware requirements, as indicated in the footnotes of the Cisco Unified Communications Manager Software Compatibility Matrix. Unified CM requires a minimum of 2 GB of memory, 72 GB disk drive, and 2 GHz processor.


Uninterruptible Power Supply

Ensure that you connect each Cisco Unified CallManager node to an uninterruptible power supply (UPS) to provide backup power and protect your system.


Caution Failure to connect the Cisco Unified Communication Manager nodes to a UPS may result in damage to physical media and require a new installation of Unified CM.

Determining the Software Version

To determine whether you need to upgrade the Cisco Unified CallManager software that you are using, launch Cisco Unified CallManager Administration. The following information displays:

Cisco Unified CallManager System version

Cisco Unified CallManager Administration version

Upgrading System Software

You can access the latest software upgrades for Cisco Unified CallManager 5.1 on Cisco.com.

Download Unified Commuications Manager Updates, Locale Installer, Personal Assistant and Cisco Security Agent

Download Phone Firmware

Download Unified Commuications Manager Updates, Locale Installer, Personal Assistant and Cisco Security Agent

To download Unified Commuications Manager Updates, Locale Installer, Personal Assistant and Cisco Security Agent, follow this procedure.

Procedure


Step 1 Go to http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml.

Step 2 Click To access Voice Software downloads, click here.

Step 3 From the Downloads window, click the "+" next to IP Telephony.

Step 4 From the options that display, click the "+" next to Call Control.

Step 5 From the options that display, click the "+" next to Cisco Unified Communication Manager (CallManager).

Step 6 From the options that display, click Cisco Unified Communications Manager Version 5.1.

To download Cisco Unified CallManager 5.1 software, click Unified Communications Manager Updates.

To download Locale Installer, click Unified Communications Manager/CallManager Locale Installer.

To download Upgrade Assistant, click Unified Communications Manager/CallManager Upgrade Assistant.

To download Cisco Security Agent, clickUnified Communications Manager/CallManager Utilities.


Download Phone Firmware

To download Phone Firmware, follow this procedure.

Procedure


Step 1 Go to http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml.

Step 2 Click To access Voice Software downloads, click here.

Step 3 From the Downloads window, click the "+" next to IP Telephony.

Step 4 From the options that display, click the "+" next to IP Phones.

Step 5 From the options that display, click the "+" next to Cisco Unified IP Phones 7900 Series.

Step 6 From the options that display, click the link for your phone.


Related Documentation

The following documentation supports Cisco Unified CallManager Release 5.1(3):

Cisco Unified CallManager System Guide

Cisco Unified CallManager Administration Guide

Cisco Unified CallManager Features and Services Guide

Cisco Unified CallManager Security Guide

Cisco Unified Serviceability Administration Guide

Cisco Unified Serviceability System Guide

Cisco Unified Reporting Administration Guide

Cisco Unified CallManager CDR Analysis and Reporting Administration Guide

Cisco Unified CallManager 5.1(3) Call Detail Records Definitions

Troubleshooting Guide for Cisco Unified CallManager

Cisco Unified CallManager Bulk Administration Guide

Cisco Unified CallManager Release Notes

Adding a Cluster or Single Server for Cisco Unified CallManager Release 5.1(3)

Installing Cisco Unified CallManager Release 5.1(3)

Upgrading Cisco Unified CallManager Release 5.1(3)

Data Migration Assistant Administration Guide

Cisco Unified CallManager Documentation Guide for Release 5.1(3)

Release Notes for Cisco Unified CallManager Release 5.1(2b)

Cisco Unified Communications Operating System Administration Guide Release 5.1(1)

Limitations and Restrictions

A list of compatible software releases represents a major deliverable of Cisco Unified CallManager System testing. The recommendations, which are not exclusive, represent an addition to interoperability recommendations for each individual voice application or voice infrastructure product.

For a list of software and firmware versions of IP telephony components and contact center components that were tested for interoperability with Cisco Unified CallManager 5.1(x) as part of Cisco Unified Communications System Release 5.1(x) testing, see

http://www.cisco.com/go/unified-techinfo


Note Be aware that the release of Cisco IP telephony products does not always coincide with Cisco Unified CallManager releases. If a product does not meet the compatibility testing requirements with Cisco Unified CallManager, you need to wait until a compatible version of the product becomes available before you can upgrade to Cisco Unified CallManager Release 5.1(3). For the most current compatibility combinations and defects that are associated with other Cisco Unified CallManager products, refer to the documentation that is associated with those products.


Important Notes

Important Notes for Cisco Unified CallManager 5.1(3c)

The following section contains information about caveats resolved by Cisco Unified CM Release 5.1(3c).

Important Information about Delete Transaction Using Custom File in BAT

Cisco Unified CallManager Does Not Support Recovery of Administration or Security Passwords

Clarification for Call Park Configuration, page 7

Viewing Privileges for Roles in Cisco Unified CM Administration

Caveats Resolved In This Release.

CSCsk86705 ForwardAll CFA Removed from CCMUser Window

CSCsl71487 Cimserver Memory Leak Fix

CSCtj61834 MLPP Default Domain Name Displays MLPP ID Value

Important Notes for Cisco Unified CallManager Releases 5.1(3, a, b)

The following section contains important information that may have been unavailable upon the initial release of documentation for Cisco Unified CallManager Release 5.1(3) and was documented in a previous 5.1(3) release..

Do Not Log On To the Console During Busy Hours

Upgrading to Unified CM Release 5.1(3x)

Recovery Disk for Cisco Unified CM Release 5.1(3c)

Cisco Recommendations

New CLI Command - utils dbreplication clusterreset

Voice Mailbox Mask Interacts with Diversion Header

CSCso45910 - The Server Will Not Boot to the New Partition.

Cisco TSP Vista Support

CiscoTSP Limitations on Windows Vista Platform

CSCsm47603 BIOS Upgrade Required

Voice Mailbox Mask Interacts with Diversion Header

Australia Summer Time

Venezuela Implements New Time Zone

Brazil Daylight Saving Time

Clarification for Call Park Configuration

Upgrading to Unified CM Release 5.1(3x)

Address Resolution Protocol (ARP) Table Can Fill Up Quickly

Do Not Upgrade from Cisco Unified CallManager 5.1(3) to Cisco Unified Communications Manager 6.0(1x)

Cisco Unified CallManager Administration Does Not Support Browser Buttons

Internet Explorer 7 Certificate Support

New Cisco Unified Reporting Application

Updating the Hostname or IP Address in the Server Configuration Window

SIP Network/IP Address Field Required for SIP Fallback to SRST Gateway

RTMT on the Microsoft Vista Platform

CSCsj22450 Login Failure Does Not Send a Message to the Syslog

CSCsh58895 Cisco Unified CallManager Cannot Send System or Platform Agent Logs to Remote Syslog Server

RTMT Requirement When Cisco Unified CallManager is Upgraded

iLO Flashing Causes the Login Window to Disappear After Installation or Upgrade

Serviceability Session Timeout Not Graceful

Important Information about Delete Transaction Using Custom File in BAT

Do not use the insert or export transaction files that are created with bat.xlt for the delete transaction. Instead, you must create a custom file with the details of the records that need to be deleted. Use only this file for the delete transaction. In this custom delete file, you do not need a header, and you can enter values for name, description, or user.

Cisco Unified CallManager Does Not Support Recovery of Administration or Security Passwords

Cisco Unified CallManager does not support recovery of administration or security passwords. If you lose these passwords, you must reset the passwords, as described in the Cisco Unified Communications Operating System Administration Guide.

The Cisco Unified Communications Operating System Administration Guide calls the section, "Recovering the Administrator or Security Passwords," instead of "Resetting the Administrator or Security Passwords." Access the "Recovering the Administrator or Security Passwords" section to reset the passwords.

Clarification for Call Park Configuration

Consider the following information when you configure Call Park:

Call Park numbers cannot overlap between Cisco Unified CallManager servers. Ensure that each Cisco Unified CallManager server has its own unique number range.

Call Park numbers may have an associated partition that restricts access to the Call Park numbers and prevents retrieval of parked calls. If partitions are used to restrict access to Call Park numbers, you must define a unique call park number or range of call park extension numbers for each partition on each Cisco Unified CallManager in the cluster.

When the end user invokes Call Park, Cisco Unified CallManager attempts to find an available Call Park number from a Call Park partition that is currently accessible via the calling search space for the party that invoked Call Park.

Viewing Privileges for Roles in Cisco Unified CM Administration

The Role Configuration window in Cisco Unified CM Administration displays the privileges for each standard role. To access the Role Configuration window, find the role by choosing User Management > Role; when the Find and List Roles window displays, click Find. Click the link for the standard role that you want to view. After the Role Configuration window displays, you can view the privileges in the Resource Access Information pane.

TAPS Name Change in Bulk Administration Tool

Documentation refers to the Tool for Auto-Registered Phone Support (TAPS) as Cisco Unified Communications Manager Auto-Register Phone Tool in the Online Help for Bulk Administration. All references to 'Cisco Unified Communications Manager Auto-Register Phone Tool' in the Bulk Administration Tool Online Help should be read as 'Tool for Auto-Registered Phone Support (TAPS)'. This is in compliance with the Bulk Administration user interface.

For More Information

For information on configuring additional features in BAT, refer to the BAT documentation for Cisco Unified CallManager.

Caveats Resolved In This Release

In addition to the caveats mentioned specifically in this document, the following caveats get resolved in this release of Unified CM.

CSCso67101 Intentional Coredump During UDPSIC Attack on Port 5060

CSCso75027 TSP Buffer Overflow Causes CTI Crash


Note Go to www.cisco.com/go/psirt for more information regarding the caveats listed above.


CSCsm80834 Need exists for clusterreset to ignore commented-out lines in sqlhosts.

CSCsb80753 ExecuteSQLQuery returns error

CSCso53771 Unauthenticated access to disaster recovery framework occurs.

CSCso11097 Upgrade from Unified CM 6.0 to 6.1 causes a corruption of the RAID controller firmware on a MCS-7845-I2 server.

CSCsm87181 Utils service stop/start/restart for "A cisco DB" service does not work.

CSCsm83602 When you modify a phone button template, a large number of change notifys get generated.

CSCsm78770 Tomcat displays OutOfMemory error.

CSCsm67799 Need exists for a default alert in RTMT Alert Central for database in blockedDDR.

CSCsm32426 Cannot repair or reset replication after virtual shared memory runs out.

CSCsl16967 DRS sticks in Unified CM database backup if a large number of CDR files exist in the Preserved folder.

CSCsl15544 VG248 and VG224 registration errors cause high CPU usage that result in a database block.

CSCsk99178 Cisco TSP crashes when the application sends multiple LineOpenPhoneOpen.

CSCsk97288 SRST reference update causes massive change notification storm.

CSCsk62547 ServM process increases memory use with each backup.

CSCsk38023 CiscoTSP Wave Driver Vista support

CSCsk35503 CiscoTSP Windows Vista support

CSCsk10706 Missing, mismatched and/or corrupted tables exist on subscriber nodes if replication gets broken during a replicate set.

CSCsk06916 ST cannot allocate memory from the virtual shared memory.

CSCsj95909 The CTL client plugin does not install or does not work properly on Vista machines.

CSCsj53293 Remote unauthenticated users can log out any extension mobility (EM) user from a Unified CM server.

CSCsi70926 TSP deacquire causes intermittent issues.

CSCsg70952 TSP reports that a phone is not in a CFA state; however, the phone does have CFA configured.

CSCsg06024 PMR 84055 Tomcat server down because of database engine DDR block.

CSCec27300 CiscoTSP restricts the number of characters in a user name to a maximum of 30.

CSCsk86705 ForwardAll CFA Removed from CCMUser Window

The options for the Show Call Forwarding enterprise parameter specified only True and False. The need existed for a third option, Show Only Forward All.

Unified CM Release 5.1(3c) resolves this caveat.

CSCsl71487 Cimserver Memory Leak Fix

RTMT and perfmon counters show that the cimserver process consumes increasing amounts of memory on IBM MCS servers. Over a period of several weeks, cimserver gradually consumes the majority of available virtual memory and eventually causes the server to hang.

The fix for this memory leak is integrated into Unified CM 5.1(3c).

Do Not Log On To the Console During Busy Hours

Because of the CPU resources that are consumed, Cisco does not recommend that you log on to the console during busy hours. If you log on during busy hours, Code Yellow or Code Red alarms may be raised, depending on the tasks being performed and the CPU utilized to perform those tasks. It is recommended that console usage (remote or local) be limited to maintenance or upgrades during Maintenance windows.

CSCtj61834 MLPP Default Domain Name Displays MLPP ID Value

When you configure the MLPP Domain Name in Cisco Unified Communications Manager, the default name for MLPP Domain Name displays the MLPP ID value 000000 instead of Default as stated on the help page.

Upgrading to Unified CM Release 5.1(3x)

If you are upgrading from Cisco Unified CallManager Release 4.1.3, 4.2.3, or 5.1.1, use the Prod uct Upgrade Tool (PUT) or the PUT for registered customers only to obtain a media kit and license or purchase the upgrade from Cisco Sales.

To use the PUT, you are required to enter your Cisco Software Application Support Plus Upgrades (SASU) contract number and request the CD/CD set. If you do not have a SASU contract, you must purchase the upgrade from Cisco Sales.

For more information about supported Cisco Unified CallManager upgrades, see the Cisco Unified Communications Manager Software Compatibility Matrix at the following URL:

http://www.cisco.com/en/US/docs/voice_ip_comm_cucm_compat_ccmcompmatr.html.

Recovery Disk for Cisco Unified CM Release 5.1(3c)

The recovery disk for this release of Unified CM remains

5.1.3.1000-12_recovery.iso

(Cisco Unified Communications Manager Recovery Disk for 5.1(3) 5.1(3) 01-OCT-2007 209682432)

Cisco Recommendations

Cisco offers the following recommendations.

Table 1 Cisco Recommendations

If you currently use:
Do this:

Unified CM Release 5.1(3) or 5.1(3a) or 5.1(3b)

Upgrade to Unified CM 5.1(3c)

A Unified CM Release 5.1(3); or 5.1(3a or b) Engineering Special

Contact TAC to obtain the fixes that are included in Release 5.1(3c)


New CLI Command - utils dbreplication clusterreset

A new CLI command, utils dbreplication clusterreset is available in this release of Unified CM.

You can use this command to reset replication on a cluster if utils dbreplication reset does not work.

Caveats Resolved In This Unified CM Releases

In addition to the caveats mentioned specifically in this document, the following caveats get resolved in this release of Unified CM.

Voice Mailbox Mask Interacts with Diversion Header

When a call gets redirected from a DN to a voice-mail server/service that is integrated with Unified CM using a SIP trunk, the voice mailbox mask on the voice-mail profile for the phone modifies the diverting number in the SIP diversion header. This behavior is expected because the diversion header gets used by the Unified CM server to choose a mailbox.

CSCso45910 - The Server Will Not Boot to the New Partition.

Prior to this release, after an upgrade, the server would not boot to the new partition.

This release of Unified CM resolves this caveat.

Cisco TSP Vista Support

Cisco TSP supports the Microsoft Vista operating system.

Ensure that the first-time installation of the CiscoTSP and Unified CM TSP Wave driver on a computer that is running the Vista operating system gets performed as a fresh install.

CiscoTSP Limitations on Windows Vista Platform

Always perform the first-time installation of the CiscoTSP and Unified CM TSP Wave Driver on a Vista machine as a fresh install.

Turn off the Windows firewall if a secure connection to the Unified CM gets used.

Turn off the Windows firewall if the Unified CM TSP Wave Driver gets used for inbound audio streaming.

Disable all other devices in the "Sound, video and game controllers" group if the Unified CM TSP Wave Driver gets used for audio streaming.

CSCsm47603 BIOS Upgrade Required

The E6400 processor that IBM includes in their 7825I3 servers is not supported by the BIOS bundled with Cisco Unified CallManager Release 5.1(3). Because of this Unified CM Release 5.1(3) downrevs the BIOS to an unsupported version during installation or upgrade. Unfortunately, during start up, the system simply warns the user by displaying a warning message. The customer will not see this message if he is not constantly looking at the terminal. The system allows startup to continue in the unsupported state. The implications of running in this state are unknown.

This release of Cisco Unified CallManager resolves this problem.

Australia Summer Time

This year, Australia Summer Time ends on April 6, 2008.

Summer Time begins again at 2:00AM October 5, 2008 (the first Sunday in October) and ends at 2:00AM on April 5, 2009 (the first Sunday in April).

This release of Cisco Unified CallManager includes the specific dates for the Australia Summer Time changes for this year.

Venezuela Implements New Time Zone

Venezuela implemented a new time zone that is one-half hour behind the previous time zone (GMT-4).

Cisco Unified CallManager Release 5.1(3a) incorporates this new time zone into Cisco products used in Venezuela.

Brazil Daylight Saving Time

In 2007, most southern states in Brazil observed the beginning of Daylight Saving Time (DST) on Sunday, October 14, 2007. Those same states will observe the end of DST on Sunday, February 17, 2008 by setting clocks back one hour.

Cisco Unified CallManager Release 5.1(3a) incorporates this reversion into Cisco products used in Brazil.


Note It is difficult to predict dates for future years because Brazil DST dates change often. For 2008 - 2009 Summertime, the final decision will not be made until September 2008.


Clarification for Call Park Configuration

Consider the following information when you configure Call Park:

Call Park numbers cannot overlap between Cisco Unified CallManager servers. Ensure that each Cisco Unified CallManager server has its own unique number range.

Call Park numbers may have an associated partition that restricts access to the Call Park numbers and prevents retrieval of parked calls. If partitions are used to restrict access to Call Park numbers, a unique call park number or range of call park extension numbers must be defined for each partition on each Cisco Unified CallManager in the cluster.

When the end user invokes Call Park, Cisco Unified CallManager attempts to find an available Call Park number from a Call Park partition that is currently accessible via the calling search space for the party that invoked Call Park.

Address Resolution Protocol (ARP) Table Can Fill Up Quickly

Do not install Cisco Unified CallManager in a large Class A or Class B subnet that contains a large number of devices because the Address Resolution Protocol (ARP) table can fill up quickly (maximum 1024 entries, by default). When the ARP table gets full, Cisco Unified CallManager can have difficulty talking to endpoints and cannot add more phones.

Do Not Upgrade from Cisco Unified CallManager 5.1(3) to Cisco Unified Communications Manager 6.0(1x)

You cannot successfully upgrade from Cisco Unified CallManager Release 5.1(3) to Cisco Unified Communications Manager Release 6.0(1x). The supported upgrade path for release 5.1(3x) is release 6.1(1x) or higher.

Cisco Unified CallManager Administration Does Not Support Browser Buttons

Cisco Unified CallManager Administration does not support the buttons in your browser. Do not use the browser buttons (for example, the Back button) when you perform configuration tasks.

Internet Explorer 7 Certificate Support

This release supports Internet Explorer 7 web browser for Cisco Unified CallManager Administration. Internet Explorer 7 adds security features that change the way the browser handles Cisco certificates for website access. Because Cisco provides a self-signed certificate for the Cisco Unified CallManager server, Internet Explorer 7 flags the Cisco Unified CallManager Administration website as untrusted and provides a certificate error, even when the trust store contains the server certificate.


Note Internet Explorer 7, which is a Windows Vista feature, also runs on Windows XP Service Pack 2 (SP2), Windows XP Professional x64 Edition, and Windows Server 2003 Service Pack 1 (SP1).


Be sure to import the Cisco Unified CallManager certificate to Internet Explorer 7 to secure access without having to reload the certificate every time that you restart the browser. If you continue to a website that has a certificate warning and the certificate is not in the trust store, Internet Explorer 7 retains the certificate for the current session only.

After you download the server certificate, Internet Explorer 7 continues to display certificate errors for the website. You can ignore the security warnings when the Trusted Root Certificate Authority trust store for the browser contains the imported certificate.

The following procedure describes how to import the Cisco Unified CallManager certificate to the root certificate trust store in Internet Explorer 7.

Ensure JRE is present to provide all the Java related browser support for IE6 or IE7.

Procedure


Step 1 Enter the hostname, localhost, or IP address for the Cisco Unified CallManager Administration website. The browser displays a Certificate Error: Navigation Blocked window to indicate this website is untrusted.

Step 2 To access the server, click Continue to this website (not recommended). The Cisco Unified CallManager Administration displays, and the browser displays the address bar and a Certificate Error status in red.

Step 3 To import the server certificate, click the Certificate Error status box to display the status report. Click the View certificates link in the report.

Step 4 Verify the certificate details. The Certification Path tab displays "This CA Root certificate is not trusted because it is not in the Trusted Root Certification Authorities store."

Step 5 Select the General tab in the Certificate window and click Install Certificate. The Certificate Import Wizard launches.

Step 6 To start the Wizard, click Next. The Certificate Store window displays.

Step 7 Verify that the Automatic option, which allows the wizard to select the certificate store for this certificate type, is selected and click Next.

Step 8 Verify the setting and click Finish. A security warning displays for the import operation.

Step 9 To install the certificate, click Yes. The Import Wizard displays "The import was successful."

Step 10 Click OK. The next time that you click the View certificates link, the Certification Path tab in the Certificate window displays "This certificate is OK."

Step 11 To verify that the trust store contains the imported certificate, click Tools > Internet Options in the Internet Explorer toolbar and select the Content tab. Click Certificates and select the Trusted Root Certifications Authorities tab. Scroll to find the imported certificate in the list.

Step 12 After importing the certificate, the browser continues to display the address bar and a Certificate Error status in red. The status persists even if you reenter the hostname, localhost, or IP address or refresh or relaunch the browser.


Internet Explorer 7 Support

The following applications now support Internet Explorer 7:

Cisco Unified CallManager Administration

Cisco Unified CallManager Bulk Administration Tool (BAT)

Cisco Unified CallManager Serviceability

Disaster Recovery System (DRS)

Cisco Unified CallManager Operating System (OS)

Cisco Unified CallManager CDR Analysis and Reporting (CAR)

New Cisco Unified Reporting Application

The new Cisco Unified Reporting web application, which is accessed at the Cisco Unified CallManager console, generates reports for troubleshooting or inspecting cluster data.

This convenient tool provides a snapshot of cluster data without requiring multiple steps to get the data. The tool design facilitates gathering data from existing sources, comparing the data, and reporting irregularities.

A report combines data from one or more sources on one or more servers into one output view. For example, you can view a report that shows the hosts file for all servers in the cluster.

The application gathers information from the publisher server and each subscriber server. A report provides data for all active cluster nodes that are accessible at the time that the report is generated.

Some reports run checks to identify conditions that could impact cluster operations. Status messages indicate the outcome of every data check that is run.

Only authorized users can access the Cisco Unified Reporting application. By default, this includes administrator users in the Standard Unified CM Super Users group. As an authorized user, you can view reports, generate new reports, or download reports at the graphical user interface (GUI).

Cisco Unified Reporting includes the following capabilities:

A user interface for generating, archiving, and downloading reports

Notification message if a report will take excessive time to generate or consume excessive CPU

Refer to the Cisco Unified Reporting Administration Guide for more information.

Updating the Hostname or IP Address in the Server Configuration Window

Before you change the hostname or IP address of a server in the Server Configuration window in Cisco Unified CallManager Administration, consider the following information:

Cisco Unified CallManager Administration does not prevent you from updating the Host Name/IP Address field under any circumstances.

When you attempt to change the hostname or IP address in the Server Configuration window, the following message displays after you save the configuration: "Changing the host name/IP Address of the server may cause problems with Cisco Unified CallManager. Are you sure that you want to continue?" Before you click OK, make sure that you understand the implications of updating this field; for example, updating this setting incorrectly may cause Cisco Unified CallManager to become inoperable; that is, the database may not work, you may not be able to access Cisco Unified CallManager Administration, and so on. In addition, updating this field without performing other related tasks may cause problems for Cisco Unified CallManager.

For additional information on changing IP addresses/hostnames for Cisco Unified CallManager, refer to http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080094601.shtml.

SIP Network/IP Address Field Required for SIP Fallback to SRST Gateway

Although Cisco Unified CallManager Administration does not list the SIP Network/IP Address field as a required setting, you must configure the SIP Network/IP Address field and the SIP Port field in the SRST Reference Configuration window for a SIP device to fall back to the SRST-enabled gateway. For more information on these fields and SRST references, refer to the Cisco Unified CallManager Administration Guide.

RTMT on the Microsoft Vista Platform

When you install RTMT on the Microsoft Vista platform, the system displays the User Account Control popup window that is shown in Figure 1 due to a limitation in the InstallAnywhere software. This one-time popup displays only when you are installing RTMT. Select Allow to continue.

Figure 1 User Account Control Popup Window

CSCsj22450 Login Failure Does Not Send a Message to the Syslog

This resolved caveats adds the following alarm catalog and two alarms:

LoginAlarmCatalog:

AuthenticationFailed - When a web application login attempt fails

AuthenticationSucceeded - When a web application login attempt succeeds

The alarm events are logged in to the local and remote SYSLOG.


Note No corresponding alerts exist for these two authentication alarms.


CSCsh58895 Cisco Unified CallManager Cannot Send System or Platform Agent Logs to Remote Syslog Server

Cisco Unified CallManager can now send syslog messages to a remote server.

You can configure two new enterprise parameters from Cisco Unified CallManager Administration > System > Enterprise Parameters:

Remote Syslog Server Name - You can enter the name or IP address of the remote Syslog server that you want to use to accept Syslog messages. If the server name is not specified, Cisco Unified Serviceability does not send the Syslog messages.


Note The Cisco Unified CallManager server does not accept Syslog messages from another server.


Remote Syslog Server Name:

Maximum length: 255

Allowed values: Provide a valid remote syslog server name that comprises (A-Z,a-z,0-9,.,-)

Syslog Severity For Remote Syslog messages - You can select the desired Syslog messages severity for remote syslog server. The system sends all the syslog messages with selected or higher severity levels to the remote syslog. If the remote server name is not specified, Cisco Unified Serviceability does not send the Syslog messages.

RTMT Requirement When Cisco Unified CallManager is Upgraded

If you are running the Cisco Unified Communications Real-Time Monitoring Tool (RTMT) client and monitoring performance counters during a Cisco Unified CallManager upgrade, the performance counters will not update during and after the upgrade. To continue monitoring performance counters accurately after the upgrade completes, you must either reload the RTMT profile or restart the RTMT client.

iLO Flashing Causes the Login Window to Disappear After Installation or Upgrade

As part of the installation or upgrade processes, the iLO firmware in the servers gets flashed. During the flashing, messages display for the convenience of the user. Because of this, after the installation or upgrade completes, the default login window gets masked by the messages.

To see the login window, click Enter.

Serviceability Session Timeout Not Graceful

When a session has been idle for more than 30 minutes, the Cisco Unified Serviceability user interface allows you to make changes before indicating that the session has timed out and redirecting you to the login window. After you log in again, you may need to repeat those changes. This behavior occurs in the Alarm, Trace, Service Activation, Control Center, and SNMP windows. The only workaround requires you to log out by using the Logout button before making any changes in the user interface if you know that the session has been idle for more than 30 minutes.

New and Changed Information for Cisco Unified CallManager 5.1(3x)

The following section contains information that is new or changed for Cisco Unified CallManager Release 5.1(3x).

New Service Parameters Added to Extension Mobility

New Cisco IP Phone Expansion Modules Supported

Installation, Upgrade, and Disaster Recovery

Cisco Unified CallManager Administration

Cisco Unified CallManager Applications and Features

Cisco and Third-Party APIs

Cisco Unified Reporting

Cisco Unified IP Phones

Cisco Unified CallManager Serviceability

Operating System CLI Commands

New Service Parameters Added to Extension Mobility

Extension Mobility includes four new service parameters. You can find these new parameters at System > Service Parameters > Cisco Extension Mobility > Advanced.

Validate IP Address

Trusted List of IPs

Allow Proxy

Extension Mobility Cache Size

Validate IP Address

This parameter specifies whether validation of the IP address of the source that is requesting login or logout occurs.

The parameter can take values of true or false.

If the parameter specifies true, the IP address from which an EM log in or log out request is made gets validated to ensure that it is a trusted IP address.

Validation Procedure

Validation is first performed against the cache for the device to be logged in or logged out.

If the requesting source IP address is not found in cache, the IP address gets checked against the list of trusted IP addresses and hostnames specified in the Trusted List of IPs service parameter.

If the requesting source IP address is not present in the Trusted List of IPs service parameter, it is checked against the list of devices registered to Cisco Unified CallManager.

Validation Effect

If the IP address of the requesting source is found in the cache or in the list of trusted IP addresses or is a registered device, the device is allowed to perform login or logout.

If the IP address is not found, the log in or log out attempt is blocked.

If the parameter specifies false, the EM log in or log out request does not get validated.


Note Validation of IP addresses may increase the time required to log in or log out a device, but it offers an additional layer of security in the effort to prevent unauthorized log in or log out attempts, especially when used in conjunction with log ins from separate trusted proxy servers for remote devices.

For more information, refer to the design guidelines in the Extension Mobility documentation.


Trusted List of IPs

This parameter displays as a text box (maximum length - 1024 characters). You can enter strings of trusted IP addresses or hostnames, separated by semi-colons, in the text box. IP address ranges and regular expressions do not get supported.

Allow Proxy

Allow Proxy can take values of true or false.

If the parameter specifies true, EM log in and log out operations using a web proxy are allowed.

If the parameter specifies false, EM log in and log out requests coming from behind a proxy get rejected.


Note The setting you select takes effect only if the Validate IP Address parameter specifies true.


Extension Mobility Cache Size

This parameter displays as a text box in which the administrator can configure the size of the device cache maintained by Extension Mobility. The minimum value for this field is 1000 and the maximum is 20000. The default specifies 10000.


Note The value you enter takes effect only if the Validate IP Address parameter specifies true.


New Cisco IP Phone Expansion Modules Supported

Cisco Unified CallManager now includes support for the following Cisco IP Phone expansion modules:

7915 12-Button Line Expansion Module

7915 24-Button Line Expansion Module

7916 12-Button Line Expansion Module

7916 24-Button Line Expansion Module

Installation, Upgrade, and Disaster Recovery

Installation Overview

For release 5.1(3), the Cisco Unified Communications Manager installation process includes the following new features:

Process allows you to set the maximum transmission unit (MTU) size

Enhanced validation ensures that a subsequent node can communicate with the first node

MTU Size Parameter

During installation, you can configure the MTU size parameter. The MTU size represents the largest packet, in bytes, that the host will transmit on the network. If you are unsure of the MTU setting for your network, use the default value, 1500 bytes.


Note You can also set the MTU size after installation by using the CLI command, set network mtu.


Enhanced Connectivity Validation

To ensure successful installation of a subsequent node, the system validates that the subsequent node can connect with the first node.

If connectivity validation fails, the installation process stops, and the system prompts you to reenter the network configuration information. After you update the network configuration information, you can continue with the installation.

Prior to connectivity validation, from the Network Connectivity Test Configuration window, you can choose whether you want the installation process to continue uninterrupted after a successful validation test or stop and display a successful validation message.

To pause the installation after the system successfully validates network connectivity, choose Yes.

To continue the installation without a pause, choose No.

Enhanced Documentation

For Release 5.1(3), enhancements to the installation and upgrade documentation cover additional pre- and post-installation tasks, as well as specific steps for adding a new subscriber node to an existing cluster.

The Release 5.1(3) documentation set also includes a new document that describes the procedures for replacing a cluster or a single server in an existing cluster, Replacing a Cluster or Single Server for Cisco Unified CallManager Release 5.1(3).

Disaster Recovery System

DRS now backs up CAR/CDR data automatically. You do not need to select the CAR/CDR feature to back up this data.

Where to Find More Information

For more information, refer to the following documents:

Installing Cisco Unified CallManager Release 5.1(3)

Upgrading Cisco Unified CallManager Release 5.1(3)

Replacing a Cluster or Single Server for Cisco Unified CallManager 5.1(3)

Disaster Recovery System Administration Guide Release 5.1(3)

Cisco Unified CallManager Administration

This section contains information on the following topic:

General Administration Enhancements

Service and Enterprise Parameter Changes

General Administration Enhancements

The following requirements apply to Cisco Unified CallManager Administration:

Microsoft Internet Explorer (IE) 6.0 or 7.0

Netscape 7.1


Note This release does not support Microsoft IE 5.5 or Netscape 7.0.


Service and Enterprise Parameter Changes

SIP TCP Unused Connection Timer (new service parameter)—This parameter, which supports the Cisco CallManager service, specifies the time, that is, the interval, in which Cisco Unified CallManager determines whether the TCP connection is still in use. When the timer expires, Cisco Unified CallManager checks for traffic in the preceding block of time, as specified by the value that you configure for the parameter; for example, 20 minutes. If no traffic occurred during that time, Cisco Unified CallManager closes the TCP connection. If traffic occurred, the TCP connection remains open until the timer expires again, at which point Cisco Unified CallManager checks for traffic again.

For example, if the value for the parameter equals 20 minutes and the timer expires at 3:00, Cisco Unified CallManager examines the time from 2:40 to 3:00. If traffic occurred during that time, the connection remains open until the next examination at 3:20. If no traffic occurred from 3:00 to 3:20, Cisco Unified CallManager closes the TCP connection at or shortly after 3:20. If traffic occurred from 3:00 to 3:20, the TCP connection remains open until Cisco Unified CallManager checks for traffic again at 3:40, and so on.

After you update this parameter, you must restart the Cisco CallManager service for the changes to take effect.

For the default, maximum, and minimum values for the parameter, access the parameter in Cisco Unified CallManager Administration and either click the name of the service parameter or click the ? button in the Service Parameter Configuration window.


Note If you have other devices in the path of a call flow that includes a SIP timeout, like a firewall, you need to adjust those timeouts to be slightly longer than two times the value of this parameter.


Auto select DN on any Partition (new enterprise parameter)—This parameter specifies whether the Directory Number Configuration window automatically selects the first matching DN to populate the window. The default specifies False, which means that the DN/Partition name gets used to populate the DN window. If the parameter is set to True and the DN is changed, the first entry that matches the DN gets used to populate the window.

Report Socket Connection Timeout and Report Socket Read Timeout (two new enterprise parameters) - These two parameters support the Cisco Unified Reporting application, as follows:

The Report Socket Connect Timeout parameter specifies the maximum number of seconds that the application uses when attempting to connect to another server. Increase this time if you experience connection issues on a slow network. The range for this required field specifies 5 to 120 seconds, and the default value specifies 10 seconds.

The Report Socket Read Timeout parameter specifies the maximum number of seconds that the application uses when reading data from another server. Increase this time if you experience connection issues on a slow network. For this required field, the range specifies 5 to 600 seconds, and the default value specifies 60 seconds.

Refer to New Cisco Unified Reporting Application in the"Important Notes" section for a brief description of the application.

Cisco Unified CallManager Applications and Features

The following sections describe the Cisco Unified CallManager 5.1 applications enhancements:

CSCsi80592 MTP Resources Do Not Support Multicast Music on Hold

Cisco Unified CallManager Assistant

CSCsi80592 MTP Resources Do Not Support Multicast Music on Hold

The following restriction exists for multicast music on hold (MOH) when a media termination point (MTP) is invoked. When an MTP resource gets invoked in a call leg at a site that is using multicast MOH, the caller receives silence instead of music on hold. To avoid this scenario, configure unicast MOH or Tone on Hold instead of multicast MOH

Cisco Unified CallManager Assistant

In Cisco Unified CallManager 5.1(3), the assistant no longer obtains the assistant console application via a URL that the administrator provides; instead, a plug-in from Cisco Unified CallManager Administration gets downloaded and installed on the assistant PC.

The assistant console application installation supports Netscape 7.1 (or later) and Microsoft Internet Explorer 6.0 (or later). You can install the application on a PC that runs Windows 2000, Windows XP, or Windows Vista [new support for 5.1(3)].

A previous 5.x version of the assistant console application works with Cisco Unified CallManager 5.1(3), but if you decide to install the 5.1(3) plug-in, you must uninstall the previous 5.X version of the assistant console application before you install the plug-in.

Previous versions of the assistant console application do not work with Windows Vista. If the PC runs Windows Vista, install the plug-in.

After you upgrade from Cisco Unified CallManager Release 4.X to 5.1(3), you must install the assistant console plug-in. Before you install the plug-in, uninstall the 4.X version of the assistant console application.

Uninstalling the Assistant Console Application

To uninstall previous versions of the assistant console application, choose Start> ...Programs > Cisco Unified CallManager Assistant > Uninstall Assistant Console.

To uninstall the new plugin-based assistant console application, go to the Control Panel and remove it.


Tip The assistant console application requires that JRE1.4.2_05 exist in C:\Program Files\Cisco\Cisco Unified CallManager Assistant.


To install the assistant console application, perform the following procedure:

Procedure


Step 1 From the PC where you want to install the assistant console application, browse into Cisco Unified CallManager Administration and choose Application > Plugins.

Step 2 For the Cisco Unified CallManager Assistant plug-in, click the Download link; save the executable to a location that you will remember.

Step 3 Locate the executable and run it.


Tip If you install the application on a Windows Vista PC, a security window may display. Allow the installation to continue.


The installation wizard displays.

Step 4 In the Welcome window, click Next.

Step 5 Accept the license agreement and click Next.

Step 6 Choose the location where you want the application to install. After you choose the location for the installation, click Next.


Tip By default, the application installs in C:\Program Files\Cisco\ Unified CallManager Assistant Console.


Step 7 To install the application, click Next.

The installation begins.

Step 8 After the installation completes, click Finish.



Tip To launch the assistant console, click the desktop icon or choose Cisco Unified CallManager Assistant > Assistant Console in the Start...Programs menu.

Before the assistant logs in to the console, give the assistant the port number and the IP address or hostname of the Cisco Unified CallManager server where the Cisco IP Manager Assistant service is activated. The first time that the assistant logs in to the console, the assistant must enter the information in the Cisco Unified CallManager Assistant Server Port and the Cisco Unified CallManager Assistant Server Hostname or IP Address fields.

Before the assistant logs in to the console, give the assistant the user name and password that is required to log in to the console.

The Advanced tab in the Cisco Unified CallManager Assistant Settings window allows you to enable trace for the assistant console.


Cisco and Third-Party APIs

This following sections describe new features and changes that are pertinent to Release 5.1(3) of the Cisco Unified Communications Manager APIs and the Cisco extensions to third-party APIs.

Windows Vista Support

Route Patterns, Automated Alternative Routing, and Applications

AXL Programming

AXL Serviceability Programming

Extension Mobility API

Web Dialer

Cisco Unified JTAPI Developers Guide

Cisco Unified TAPI Developers Guide

SCCP Messaging Guide

SIP Line Messaging Guide (Standard)

Cisco Unified Communications Manager Data Dictionary

Windows Vista Support

Cisco Unified CallManager Release 5.1(3) adds support for Cisco TAPI and Cisco JTAPI on the Windows Vista platform.

For information about the JVM versions that Cisco JTAPI supports on Windows Vista and other platforms, see Table 3.

Route Patterns, Automated Alternative Routing, and Applications

Cisco Unified CallManager only applies Automated Alternative Routing (AAR) to the endpoints that it controls. Network congestion and bandwidth restrictions can cause tail-end hop-off (TEHO) calls to fail if you configure Cisco Unified CallManager to use AAR. To provide failover support for route patterns, you must configure the route lists to take advantage of their built-in redundancy.

Application developers who use the Cisco Unified CallManager TAPI and JTAPI APIs should be aware of this behavior.

AXL Programming

The following table summarizes the AXL schema changes in Release 5.1(3):

Table 2 AXL Schema Changes 

Affected APIs
New and Modified Tags
Change

addPhone

updatePhone

getPhone

callingSearchSpaceName

Changed type from axl:Name128 to axl:String50 in axl.xsd and axlsoap.xsd

addTranslationalPattern

updateTranslationalPattern

getTranslationalPattern

callingSearchSpaceName

Changed type from xsd:string to axl:String50 in axl.xsd and axlsoap.xsd

addRouteList

updateRouteList

getRouteList

callingSearchSpaceName

Changed type from xsd:Name to axl:String50 in axl.xsd and axlsoap.xsd

addHuntList

updateHuntList

getHuntList

callingSearchSpaceName

Changed type from xsd:Name to axl:String50 in axl.xsd and axlsoap.xsd

addPilotPoint

updatePilotPoint

getPilotPoint

callingSearchSpaceName

Changed type from axl:UniqueName50 to axl:String50 in axl.xsd and axlsoap.xsd

addPhone

updatePhone

getPhone

authenticationString

Changed type from axl:Name128 to axl:String50 in axl.xsd and axlsoap.xsd

addPhone

updatePhone

getPhone

upgradeFinishTime

Changed type from xsd:time to xsd:string

getPhone

dirn

Included minOccurs=0 to XNumPlan in axl.xsd, thereby making it optional


The change in the callingSearchSpaceName tag to String50 type affects APIs that inherit from Device. The change also affects add, get, and update APIs of CTIRoutePoint, DevicePool, DeviceProfile, DirectedCallPark, GatewayEndPoint, H323Gateway, H323Phone, H323Trunk, HuntPilot, Line, MGCPEndPoint, PilotPoint, RemoteDestinationProfile, SIPTrunk, VoiceMailPilot, and VoiceMailPort.

Change to axl.xsd for the ringSetting Element

The definition of the ringSetting element changes in Release 5.1(3) to make this element optional:

<xsd:element name="ringSetting" type="axl:XRingSetting" default="Ring" nillable="false" 
minOccurs="0"/> 
 
   

Prior to this release, ringSetting comprised a required element:

<xsd:element name="ringSetting" type="axl:XRingSetting" default="Ring" nillable="false"/> 

Documentation Supplement

WSDL AXL and AXIS

By default, AXIS2 creates all the methods and requests in the same stub file, which might be as large as 35 Mb. AXIS1.4 creates individual files for every method, which yields individual files smaller than 2 Mb.

AXIS2 includes the option "-d xmlbeans" to change the binding option, which creates separate files for all methods as with AXIS1.4. For more information, see this URL:

http://ws.apache.org/axis2/1_1_1/userguide-creatingclients.html.

Changes in the Initial Version of Release 5.1

The following sections describe the API changes that were introduced in the initial version of Cisco Unified CallManager Release 5.1.

AXL APIs

The following list provides AXL API calls that are new in Cisco Unified CallManager Release 5.1:

addSIPRealm

updateSIPRealm

getSIPRealm

removeSIPRealm

These APIs add and update credentials (passwordreserve) in siprealm.

New AXL Service Parameter

Cisco Unified CallManager Administration 5.1 release adds a new service parameter, Send Valid Namespace in AXL Response, under the Cisco Database Layer Monitor service. This parameter determines the namespace that gets sent in the AXL response from Cisco Unified CallManager.

When this parameter specifies True, Cisco Unified CallManager sends the valid namespace (that is, http://www.cisco.com/AXL/API/1.0) in the AXL response, so the namespace matches the AXL schema specification.

If the parameter specifies False, Cisco Unified CallManager sends an invalid namespace (that is, http://www.cisco.com/AXL/1.0) in the AXL response, which does not match the AXL schema specification.

The default service parameter value specifies False to maintain backward compatibility with the AXL response in the Cisco Unified Communications Manager 5.0 release. Cisco recommends that you set this parameter to True, so Cisco Unified CallManager sends the valid namespace.

AXL Serviceability Programming

No changes to the AXL Serviceability APIs exist for Release 5.1(3).

Summary of Changes in Previous Releases

For a summary of changes in previous releases, see the following table:

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/devguide/6_0_1/Svc_API_table.html

Documentation Errata

This section corrects some errors in the Cisco Unified CallManager Developers Guide for Release 5.0.

An error exists in the example that shows the PerfmonAddCounter request with two counters and a single-reference accessor. The SessionHandle element contains an incorrect value for the type attribute. The corrected example follows.

<?xml version="1.0" encoding="utf-8"?>
<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" 
xmlns:xsd="http://www.w3.org/2001/XMLSchema" 
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
  <soapenv:Body>
    <ns1:PerfmonAddCounter 
soapenv:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/" 
xmlns:ns1="http://schemas.cisco.com/ast/soap/">
      <SessionHandle 
xsi:type="ns1:SessionHandleType">b60b683a-24fd-11dc-8000-000000000000</SessionHandle>
      <ArrayOfCounter soapenc:arrayType="ns1:CounterType[2]" xsi:type="soapenc:Array" 
xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/">
        <item xsi:type="ns1:CounterType">
          <Name xsi:type="ns1:CounterNameType">\\sampleserver\Process\Nice</Name>
        </item>
        <item xsi:type="ns1:CounterType">
          <Name xsi:type="ns1:CounterNameType">\\sampleserver\Process\PID</Name>
        </item>
      </ArrayOfCounter>
    </ns1:PerfmonAddCounter>
  </soapenv:Body>
</soapenv:Envelope>
 
   

An error also exists in the section Real-Time Information (RisPort) > Selecting Cisco Unified CallManager Real-Time Information > Request Format > SOAP Action and Envelope Information.
The SOAPAction should be

SOAPAction:http://schemas.cisco.com/ast/soap/action/#RisPort#SelectCmDevice

Extension Mobility API

No changes exist in the Extension Mobility API in Release 5.1(3).

Web Dialer

The following change to Web Dialer occurred for Cisco Unified CallManager Release 5.1(3):

getProfileSoap: the list of devices that getProfileSoap returns changed. The list no longer includes unsupported devices.

Documentation Errata

The Cisco Unified CallManager Release 5.1(1) New and Changed Information Guide states that the Cisco Unified CallManager Administration directory search page uses the makeCall interface. However, beginning with Release 5.0, the directory search page actually uses the makeCallProxy interface.

Changes in Release 5.1

The initial 5.1 release of Cisco Unified CallManager  included the following change to Cisco Unified CallManager Web Dialer:

Web Dialer and Redirector now require HTTPS.

Developers should format Redirector and Web Dialer requests to use HTTPS. Cisco Unified CallManager requires the secured protocol to prevent unauthorized applications from reading user data.

For More Information

AXL Programming, Cisco Unified CallManager New and Changed Information Guide, Release 5.1(1)

Web Dialer API Programming, Cisco Unified CallManager New and Changed Information Guide, Release 5.1(1)

Cisco Unified JTAPI Developers Guide

No changes to Cisco Unified JTAPI exists in Release 5.1(3). As stated previously, beginning with this release, Cisco Unified JTAPI supports the Windows Vista platform.

The following sections supplement the Cisco Unified CallManager JTAPI Developers Guide.

Hunt List Targets

The Cisco JTAPI implementation does not support hunt lists. Applications cannot observe an Address, CiscoAddress, or CiscoRouteAddress that is a member of a HuntList LineGroup.

Translation Pattern Support

If a calling party transformation mask is configured for a translation pattern that is applied to a JTAPI application-controlled Address, the application may see extra connections that get created and disconnected when both the calling and called party are observed. A Connection gets created for a transformed calling party instead of the actual calling party, and CiscoCall.getCurrentCallingParty() would return the transformed calling party, when only the called party is observed. In general, JTAPI might not be able to create the appropriate Connection in the Call, and might not be able to provide correct information for currentCalling, currentCalled, calling, called, and lastRedirecting parties.

For example, consider a translation pattern X that is configured with a calling party transformation mask Y and called party transformation mask B. If A calls X, the call goes to B. This scenario follows:

If the application is observing only B, JTAPI creates a Connection for Y and B, and CiscoCall.getCurrentCallingParty() would return Address Y.

If the application is observing both A and B, a Connection for A and B gets created, a Connection for Y gets temporarily created and dropped, and CiscoCall.getCurrentCallingParty() would return Address Y.

Other inconsistencies could exist in the calling information if further features get performed on a basic call. Cisco recommends that you not configure a calling party transformation mast for a translation pattern that might get applied to JTAPI application-controlled addresses.

Supported JVM Versions

Table 3 lists the supported Java Virtual Machine versions for all the Cisco JTAPI platforms.

Table 3 Supported JVM Versions for Cisco JTAPI  

Platform
Release(s)
Cisco Unified CallManager
Release 4.x
Cisco Unified CallManager
Releases 5.x and 6.0(1)

Linux

AS 3.0

IBM JVM 1.3.1

IBM JVM 1.4.2

Sun JVM 1.3.1

Sun JVM 1.4.2

Sun JVM 1.5.0.4
Sun JVM 1.4.2

 

Red Hat 7.3

IBM JVM 1.3.1

IBM JVM 1.4.2

Sun JVM 1.3.1

Sun JVM 1.4.2

Sun JVM 1.5.0.4
Sun JVM 1.4

Solaris

6.2 on SPARC

Sun JVM 1.3.1

Sun JVM 1.4.2

Sun JVM 1.5.0.4
Sun JVM 1.4.2

Windows

9x

Sun JVM 1.3.1

Sun JVM 1.4.2

Sun JVM 1.4.2

 

2000
NT 4.0+
XP (32-bit)

2003

Sun JVM 1.3.1

Sun JVM 1.4.2

Sun JVM 1.5.0.4
Sun JVM 1.4.2


 

Vista (32bit)

Sun JVM 1.3.1

Sun JVM 1.4.2

Sun JVM 1.5.0.4
Sun JVM 1.4.2


Documentation Errata

Be aware of the following issues in the Cisco Unified CallManager JTAPI Developers Guide:

The reasons fields that are listed for CiscoCallEv should instead be listed under CiscoFeatureReason.

The names of several constants, such as FRAMESIZE_TWENTY_MILLISECOND_PACKET for the CiscoG711MediaCapability interface mislead. These constants do not specify a frame rate (frames-per-packet) value. Instead, they specify the packet rate (frame size). The affected interfaces comprise CiscoG711MediaCapability, CiscoG723MediaCapability, and CiscoGSMMediaCapability. This clarification applies to all the FRAMESIZE_XXX_PACKET constants.

Cisco Unified TAPI Developers Guide

No changes occurred to Cisco Unified TAPI in Release 5.1(3). As stated previously, beginning with this release, Cisco Unified TAPI supports the Windows Vista platform.

The following sections supplement the Cisco Unified CallManager TAPI Developers Guide.

Hunt List Targets

CTI does not support controlled devices as part of Hunt List members. This could result in erroneous behavior for Cisco Unified TAPI applications.

Translation Pattern

TSP does not support the Translation Pattern because it may cause a dangling call in a conference scenario. The application needs to clear the call to remove this dangling call, or simply close and reopen the line.

Documentation Supplement: New and Changed Information Summary

The following tables summarize changes in Release 5.1 and earlier. This information applies to Release 5.1(3) and all other sub-versions of Release 5.1. The tables indicate whether a feature was Added (A) or Modified (M) in the indicated release. Modifications and changes that are marked with an asterisk (M*) might impact backward compatibility of TAPI applications.

TSP Features

TAPI Line Functions

TAPI Line Messages

TAPI Line Structures

TAPI Phone Functions

TAPI Phone Messages

TAPI Phone Structures

Table 4 TSP Features 

 
Cisco Unified CallManager Releases
TSP Features
3.1
3.2
3.3
4.0
4.1
5.0
5.1

CTI Manager and Support for Fault Tolerance

A

           

Support for Cisco CallManager Extension Mobility

A

           

Support for Multiple CiscoTSP

A

           

(Redirect Support for) Blind Transfer

     

M

     

Support for Swap Hold and Setup Transfer with the lineDevSpecific() Function

A

           

Support for lineForward()

A

           

Support to Reset the Original Called Party upon Redirect with the lineDevSpecific Function

A

           

Support to Set the Original Called Party upon Redirect with the lineDevSpecific Function

     

A

     

Support for VG248 Devices

A

           

Line In Service or Out of Service

M*

           

Support for 7914 Device

A

           

Support for Multiple Languages in the CiscoTSP Installation Program and in the CiscoTSP Configuration Dialogs

 

A

         

Support for ATA186 Devices

 

A

         

User Deletion from Directory

   

M*

       

Opening Two Lines on One CTI Port Device

   

A

       

Support for linePark and lineUnpark

   

A

       

Support for Monitoring Call Park Directory Numbers by Using lineOpen

   

A

       

Support for the 7835 Device

   

A

       

Support for the 7905 Device

   

A

       

Support for the 7902 Device

   

A

       

Support for the 7912 Device

   

A

       

Support for the 7970 Device

   

A

       

Support for the 7965 Device

   

A

       

Call Reason Enhancements

   

M*

       

Device Data Passthrough

   

A

       

CiscoTSP Auto Install

     

A

     

Multiple Calls per Line Appearance

     

A

     

Shared Line Appearance

     

A

     

Select Calls

     

A

     

Transfer Changes

     

M*

     

Direct Transfer

     

A

     

Conference Changes

     

M

     

Join

     

A

     

Privacy Release

     

A

     

Barge and cBarge

     

A

     

Dynamic Port Registration

     

A

     

Media Termination at Route Points

     

A

     

QoS Support

     

A

   

M

Support for Presentation Indication

     

A

     

Unicode Support

         

A

 

SRTP Support

           

A

Partition Support

           

A

SuperProvider Functionality

           

A

Security (TLS) Support

           

A

FAC/CMC Support

       

A

   

CTI Port Third-Party Monitoring

       

A

   

Alternate Script Support

           

A

SIP Features Refer/Replaces

           

A

SIP URI

           

A

Change Notification of SuperProvider and CallParkDN Monitoring Flags

           

A

3XX

           

A


Table 5 TAPI Line Functions

 
Cisco Unified CallManager Releases
TAPI Line Functions
3.1
3.2
3.3
4.0
4.1
5.0
5.1

lineAddToConference

     

M

     

lineCompleteTransfer

     

M

     

lineDevSpecific

M

   

M*

M

 

M

lineForward

A

           

linePark

   

A

       

lineUnpark

   

A

       

lineRedirect

       

M

   

lineBlindTransfer

       

M

   

Table 6 TAPI Line Messages

 
Cisco Unified CallManager Releases
TAPI Line Messages
3.1
3.2
3.3
4.0
4.1
5.0
5.1

LINE_ADDRESSSTATE

M

           

LINE_CALLINFO

M*

       

M

M

LINE_CALLSTATE

     

M

M

   

LINE_REMOVE

A

           

LINE_DEVSPECIFIC

       

M

 

M

LINE_CALLDEVSPECIFIC

       

M

   

Table 7 TAPI Line Structures

 
Cisco Unified CallManager Releases
TAPI Line Structures
3.1
3.2
3.3
4.0
4.1
5.0
5.1

LINEADDRESSCAPS

M

   

M

M

   

LINECALLSTATUS

     

M

M

   

LINEFORWARD

A

           

LINEFORWARDLIST

A

           

LINEDEVCAPS

   

M

   

M

M

LINEDEVSTATUS

         

M

 

Table 8 TAPI Phone Functions

 
Cisco Unified CallManager
TAPI Phone Functions
3.1
3.2
3.3
4.0
4.1
5.0
5.1

phoneDevSpecific

   

A

       

PhoneGetStatus

   

A

       

PhoneReqRTPSnapshot

           

A


Table 9 TAPI Phone Messages

 
Cisco Unified CallManager
TAPI Phone Messages
3.1
3.2
3.3
4.0
4.1
5.0

PHONE_REMOVE

A

         

Table 10 TAPI Phone Structures

 
Cisco Unified CallManagerCisco Unified CallManager
TAPI Phone Structures
3.1
3.2
3.3
4.0
4.1
5.0

PHONECAPS

         

M

PHONESTATUS

   

A

   

M


SCCP Messaging Guide

No changes to SCCP messages occurred in Release 5.1(3)

SIP Line Messaging Guide (Standard)

No changes to SIP line messages occurred in Release 5.1(3).

Cisco Unified Communications Manager Data Dictionary

Cisco did not update this document for release 5.1(3). For information about AXL schema changes in this release, see AXL Programming.

Cisco Unified Reporting

The Cisco Unified Reporting Administration Guide, a new document, describes how to use the new Cisco Unified Reporting web application. Refer to "New Cisco Unified Reporting Application" section for a brief description of the application.

Cisco Unified IP Phones

Cisco Unified CallManager 5.1(3) adds support the following phones:

Cisco Unified Wireless IP Phone 7921

Cisco Unified IP Phone 7962G and 7942G (SCCP and SIP)

Cisco Unified IP Phone 7965G and 7945G (SCCP and SIP)

Cisco Unified IP Phone 7975G (SCCP and SIP)


Note For additional information on Cisco Unified IP Phones 7900 Series, go to http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html


Cisco Unified Wireless IP Phone 7921

The Cisco Unified Wireless IP Phone 7921 as a second-generation wireless IP phone extends advanced voice and unified communications capabilities across the enterprise, supporting a host of enhanced calling features, including the following ones:

IEEE 802.11a, b, and g standards that allow using the phone in the 2.4 GHz or 5 GHz bands

A large (2-inch) color display

Dedicated mute and volume keys and a separate Application button that supports Push-to-Talk using Extensible Markup Language (XML)

Battery with 100 hours standby time or 12 hours talk time

Wireless security features and voice security features

Where to Find More Information

Cisco Unified Wireless IP Phone 7921G Installation Guide

Cisco Unified Wireless IP Phone Guide 7921G for Cisco Unified CallManager 4.1, 4.2, and 5.0 (SCCP)

Cisco Unified Wireless IP Phone 7921G Administration Guide for Cisco Unified CallManager 4.1, 4.2, and 5.0 (SCCP)

Cisco Unified Wireless IP Phone 7921G Accessory Guide

Cisco Unified Wireless IP Phone 7921G Deployment Guide

Cisco Unified IP Phone 7962G and 7942G (SCCP and SIP)

The system supports Cisco Unified IP Phones 7962G and 7942G for Cisco Unified CallManager Release 5.1(3) and later. The Cisco Unified IP Phones 7962G and 7942G design meets the needs of businesses with moderate telephone traffic and specific call requirements. The Cisco Unified IP Phones 7962G and 7942G support IEEE 802.3af Power over Ethernet, security, and other calling features. Dedicated hold, redial, and transfer keys facilitate call handling. Illuminated mute and speakerphone keys give a clear indication of speaker status.

Where to Find More Information

Cisco Unified IP Phone 7962G Installation Guide

Cisco Unified IP Phone 7942G Installation Guide

Cisco Unified IP Phone 7962G and 7942G Phone Guide

Cisco Unified IP Phone 7962G and 7942G Administration Guide

Cisco Unified IP Phone 7965G and 7945G (SCCP and SIP)

The system supports Cisco Unified IP Phones 7965G and 7945G on Cisco Unified CallManager Release 5.1(3) and later. The Cisco Unified IP Phones 7965G and 7945G design meets the needs of businesses with moderate telephone traffic and specific call requirements. The Cisco Unified IP Phones 7965G and 7945G support IEEE 802.3af Power over Ethernet, security, and other calling features. Dedicated hold, redial, and transfer keys facilitate call handling. Illuminated mute and speakerphone keys give a clear indication of speaker status.

Where to Find More Information

Cisco Unified IP Phone 7965G Installation Guide

Cisco Unified IP Phone 7945G Installation Guide

Cisco Unified IP Phone 7965G and 7945G Phone Guide

Cisco Unified IP Phone 7965G and 7945G Administration Guide

Cisco Unified IP Phone 7975G (SCCP and SIP)

The system supports Cisco Unified IP Phone 7975G on Cisco Unified CallManager Release 5.1(3) and later. The Cisco Unified IP Phone 7975G design meets the needs of businesses with moderate telephone traffic and specific call requirements. The Cisco Unified IP Phones 7975G supports IEEE 802.3af Power over Ethernet, security, and other calling features. Dedicated hold, redial, and transfer keys facilitate call handling. Illuminated mute and speakerphone keys give a clear indication of speaker status.

Where to Find More Information

Cisco Unified IP Phone 7975G Installation Guide

Cisco Unified IP Phone 7975G Phone Guide

Cisco Unified IP Phone 7975G Administration Guide

Operating System CLI Commands

This section describes Cisco Unified Communications Operating System CLI commands that are added or updated in this release.

file fragmentation sdi

This command displays file fragmentation information about SDI log files.

Command Syntax

file fragmentation sdi

all outfilename

file filename {verbose}

most fragmented number

most recent number

Parameters

all records information about all files in the directory in the file that is specified by outfilename.

file displays information about the file that is specified by filename.

most fragmented displays information about the most fragmented files.

most recent displays information about the most recently logged fragmented file.

number specifies the number of files to list.

Options

verbose—Displays more detailed information

Requirements

Command privilege level: 1

Allowed during upgrade: Yes

file fragmentation sdl

This command displays file fragmentation information about SDL log files.

Command Syntax

file fragmentation sdl

all outfilename

file filename {verbose}

most fragmented number

most recent number

Parameters

all records information about all files in the directory in the file that is specified by outfilename.

file displays information about the file that is specified by filename.

most fragmented displays information about the most fragmented files.

most recent displays information about the most recently logged fragmented file.

number specifies the number of files to list.

Options

verbose—Displays more detailed information

Requirements

Command privilege level: 1

Allowed during upgrade: Yes

file get

The file get command has the new parameters salog and partBsalog. The file get command sends the file to another system by using SFTP.

Command Syntax

file get

salog directory/filename [reltime] [abstime] [match] [recurs]

partBsalog directory/filename [reltime] [abstime] [match] [recurs]

Parameters

salog specifies the salog log directory.

partBsalog specifies the partBsalog log directory.

directory/filename specifies the path to the file(s) to get. You can use the wildcard character, *, for  filename as long as it resolves to one file.

Options

abstime—Absolute time period, specified as hh:mm:MM/DD/YY hh:mm:MM/DD/YY

reltime—Relative time period, specified as minutes | hours | days | weeks | months value

match—Match a particular string in the filename, specified as string value

recurs—Get all files, including subdirectories

Usage Guidelines

After the command identifies the specified files, you get prompted to enter an SFTP host, username, and password.

Requirements

Command privilege level: 0

Allowed during upgrade: Yes

file list

The file list command has the new parameters salog and partBsalog. The file list command lists the log files in an available log directory.

Command Syntax

file list

salog directory [page] [detail] [reverse] [date | size]

partBsalog directory [page] [detail] [reverse] [date | size]

Parameters

salog specifies the salog log directory.

partBsalog specifies the partBsalog log directory.

directory specifies the path to the directory to list. You can use a wildcard character, *, for directory as long as it resolves to one directory.

Options

detail—Long listing with date and time

date—Sort by date

size—Sort by file size

reverse—Reverse sort direction

page—Displays the output one screen at a time

Requirements

Command privilege level: 1 for logs, 0 for TFTP files

Allowed during upgrade: Yes

file view

The file view command has a new system-management-log parameter. The file view command displays the contents of a file.

Command Syntax

file view

system-management-log

Parameters

system-management-log displays the contents of the Integrated Management Logs (IML).

Requirements

Command privilege level: 0

Allowed during upgrade: Yes

set network dhcp

The set network dhcp command gets updated as described in this section. This command configures DHCP on Ethernet interface 0. You cannot configure Ethernet interface 1.

Command Syntax

set network dhcp eth0

enable

disable node_ip net_mask gateway_ip

Parameters

eth0 specifies Ethernet interface 0.

enable enables DHCP.

disable disables DHCP.

node_ip specifies the new static IP address for the server.

net_mask specifies the subnet mask for the server.

gateway_ip specifies the IP address of the default gateway.

Usage Guidelines

The system asks whether you want to continue to execute this command.


Caution If you continue, this command causes the system to restart. Cisco also recommends that you restart all nodes whenever any IP address gets changed.

Requirements

Command privilege level: 1

Allowed during upgrade: No

set network restore

This command configures the specified Ethernet port to use a specified static IP address.


Caution Use this command option only if you cannot restore network connectivity by using any other set network commands. This command deletes all previous network settings for the specified network interface, including Network Fault Tolerance. After running this command, you must restore your previous network configuration manually.


Caution The server temporarily loses network connectivity when you run this command.

Command Syntax

set network restore eth0 ip-address network-mask gateway

Parameters

eth0 specifies Ethernet interface 0.

ip-address specifies the IP address.

network-mask specifies the subnet mask.

gateway specifies the IP address of the default gateway.

Requirements

Command privilege level: 0

Allowed during upgrade: Yes

show ctl

This command displays the contents of the Certificate Trust List (CTL) file on the server. It notifies you if the CTL is not valid.

Command Syntax

show ctl

show diskusage

This command displays information about disk usage on the server.

Command Syntax

show diskusage

activelog {filename filename | directory | sort}

common {filename filename | directory | sort}

inactivelog {filename filename | directory | sort}

install {filename filename | directory | sort}

tftp {filename filename | directory | sort}

tmp {filename filename | directory | sort}

Parameters

activelog displays disk usage information about the activelog directory.

common displays disk usage information about the common directory.

inactivelog displays disk usage information about the inactivelog directory.

install displays disk usage information about the install directory.

tftp displays disk usage information about the tftp directory.

tmp displays disk usage information about the tmp directory.

Options

filename filename—Saves the output to a file that is specified by filename. The platform/cli directory stores these files. To view saved files, use the file view activelog command.

directory—Displays just the directory sizes.

sort—Sorts the output based on file size. File sizes display in 1024-byte blocks.

Requirements

Command privilege level: 0

Allowed during upgrade: Yes

show environment

This command displays information about the server hardware.

Command Syntax

show environment

fans

power-supply

temperatures

Parameters

fans displays information that fan probes gather.

power-supply displays information that power supply probes gather.

temperatures displays information that temperature probes gather.

Requirements

Command privilege level: 0

Allowed during upgrade: Yes

show iptables

Although the show iptables command was removed, the utils firewall list command now displays similar information.

show memory

This command displays information about the server memory.

Command Syntax

show memory

count

module [ALL | module_number]

size

Parameters

count displays the number of memory modules on the system.

module displays detailed information about each memory module.

size displays the total amount of memory.

Options

ALL—Displays information about all installed memory modules.

module_number—Specifies which memory module to display. Memory module numbers start at 0.

show network cluster

This command has a new cluster parameter.

Command Syntax

show network

cluster

Parameters

cluster displays a list of the nodes in the network cluster.

Requirements

Command privilege level: 0

Allowed during upgrade: Yes

show tech database

This command has the new parameters dump and session.

Command Syntax

show tech database

dump

sessions

Parameters

dump creates a CSV file of the entire database.

sessions redirects the session and SQL information of the present session IDs to a file.

show tech network

This section describes the show tech network command updates. This command displays information about the network aspects of the server.

Command Syntax

show tech network

all [page] [search text] [file filename]

hosts [page] [search text] [file filename]

interfaces [page] [search text] [file filename]

resolv [page] [search text] [file filename]

routes [page] [search text] [file filename]

sockets {numeric}

Parameters

all displays all network tech information.

hosts displays information about hosts configuration.

interfaces displays information about the network interfaces.

resolv displays information about hostname resolution.

routes displays information about network routes.

sockets displays the list of open sockets.

Options

page—Displays one page at a time

search text—Searches the output for the string that is specified by text. Be aware that the search is case insensitive.

file filename—Outputs the information to a file.

numeric—Displays the numerical addresses of the ports instead of determining symbolic hosts. It equates to running the Linux shell command netstat [-n] command.

Usage Guidelines

The file option saves the information to platform/cli/filename.txt. The file name cannot contain the "." character.

Requirements

Command privilege level: 1

Allowed during upgrade: Yes

show tech runtime

This section describes the show tech runtime command updates. This command displays runtime aspects of the server.

Command Syntax

show tech runtime

all [page] [file filename]

cpu [page] [file filename]

disk [page] [file filename]

env [page] [file filename]

memory [page] [file filename]

Parameters

all displays all runtime information.

cpu displays CPU usage information at the time that the command is run.

disk displays system disk usage information.

env displays environment variables.

memory displays memory usage information.

Options

page—Displays one page at a time

file filename—Outputs the information to a file

Usage Guidelines

The file option saves the information to platform/cli/filename.txt. The file name cannot contain the "." character.

Requirements

Command privilege level: 1

Allowed during upgrade: Yes

show tech system

This section describes the show tech system command updates. This command displays system aspects of the server.

Command Syntax

show tech system

all [page] [file filename]

bus [page] [file filename]

hardware [page] [file filename]

host [page] [file filename]

kerenl [page] [file filename]

software [page] [file filename]

tools [page] [file filename]

Parameters

all displays all the system information.

bus displays information about the data buses on the server.

hardware displays information about the server hardware.

host displays information about the server.

kerenl modules lists the installed kernel modules.

software displays information about the installed software versions.

tools displays information about the software tools on the server.

Options

page—Displays one page at a time

file filename—Outputs the information to a file

Usage Guidelines

The file option saves the information to platform/cli/filename.txt. The file name cannot contain the "." character.

Requirements

Command privilege level: 1

Allowed during upgrade: Yes

utils create report

This command creates reports about the server in the platform/log directory.

Command Syntax

utils create report

hardware

platform

Parameters

hardware creates a system report that contains disk array, remote console, diagnostic, and environmental data.

platform collects the platform configuration files into a TAR file.

Usage Guidelines

You are prompted to continue after you enter the command.

After creating a report, use the command file get activelog platform/log/filename, where filename specifies the report filename that displays after the command completes, to get the report.

Requirements

Command privilege level: 0

Allowed during upgrade: Yes

utils dbreplication clusterreset

This command resets database replication on an entire cluster.

Command Syntax

utils dbreplication clusterreset

Usage Guidelines

Before you run this command, run the command utils dbreplication stop first on all subscribers servers, and then on the publisher server.

Requirements

Command privilege level: 0

Allowed during upgrade: Yes

utils fior

This command allows you to monitor the I/O on the server. The File I/O Reporting service provides a kernel-based daemon for collecting file I/O per process.

Command Syntax

utils fior

disable

enable

list [start=date-time] [stop=date-time]

start

status

stop

top number [read | write | read-rate | write-rate] [start=date-time] [stop=date-time]

Options

disable—Prevents the file I/O reporting service from starting automatically when the machine boots. This command does not stop the service without a reboot. Use the stop option to stop the service immediately.

enable—Enables the file I/O reporting service to start automatically when the machine boots. This command does not start the service without a reboot. Use the start option to start the service immediately.

list—Displays a list of file I/O events, in chronological order, from oldest to newest

start—Starts a previously stopped file I/O reporting service. The service remains in a started state until it is manually stopped or the machine is rebooted.

status—Displays the status of the file I/O reporting service

stop—Stops the file I/O reporting service. The service remains in a stopped state until it is manually started or the machine is rebooted.

top—Displays a list of top processes that create file I/O. You can sort this list by the total number of bytes read, the total number of bytes written, the rate of bytes read, or the rate of bytes written

start=—Specifies a starting date and time

stop=—Specifies a stopping date and time

date-time—Specifies a date and time, in any of the following formats: H:M, H:M:S a, H:M, a, H:M:S Y-m-d, H:M, Y-m-d, H:M:S

number—Specifies how many of the top processes to list

[read | write | read-rate | write-rate]—Specifies the metric that is used to sort the list of top process

Requirements

Command privilege level: 1

Allowed during upgrade: Yes

utils firewall

This command manages the firewall on the node.

Command Syntax

utils firewall

disable {time}

enable

list

status

Parameters

disable disables the firewall.

time specifies the duration for which the firewall is disabled, in one of these formats:

[0-1440]m to specify a duration in minutes.

[0-24]h to specify a duration in hours.

[0-23]h[0-60]m to specify a duration in hours and minutes.

If you do not specify a time, the default equals 5 minutes.

f you

enable enables the firewall.

list displays the current firewall configuration.

status displays the status of the firewall.

Requirements

Command privilege level: 0

Allowed during upgrade: Yes

utils network connectivity

This command verifies the node network connection to the first node in the cluster. Be aware that it is only valid on a subsequent node.

Command Syntax

utils network connectivity

Requirements

Command privilege level: 0

Allowed during upgrade: Yes

utils service

The utils service command has a new auto-restart parameter. You can enable auto-restart on a service to cause it to automatically restart.

Command Syntax

utils service

auto-restart {enable | disable | show} service-name

Parameters

auto-restart causes a service to automatically restart.

Options

enable- Enables auto-restart

disable - Disables auto-restart

show - Shows the auto-restart status

service-name - Represents the name of the service that you want to stop or start

Requirements

Command privilege level: 0

Allowed during upgrade: Yes

utils snmp

The utils snmp command has the new parameters get, hardware-agents, and walk.

Command Syntax

utils snmp

get version community ip-address object [file]

hardware-agents [status | restart]

walk version community ip-address object [file]

Parameters

get displays the value of the specified SNMP object.

hardware-agents status displays the status of the hardware agents on the server.

hardware-agents restart restarts the hardware agents on the server.

walk walks the SNMP MIB, starting with the specified SNMP object.

version specifies the SNMP version. Possible values include 1 or 2c.

community specifies the SNMP community string.

ip-address specifies the IP address of the server. Enter 127.0.0.0 to specify the local host. You can enter the IP address of another node in the cluster to run the command on that node.

object specifies the SNMP Object ID (OID) to get.

file specifies a file in which to save the command output.

Requirements

Command privilege level: 1

Allowed during upgrade: Yes

Cisco Unified CallManager Serviceability

This section contains the following sub-sections:

Adding RTMT Performance Counters in Bulk

RTMT Database Summary with Database Replication Information

Start Counter(s) Logging in the Menu Bar

RTMT Trace and Log Central Disk IO and CPU Throttling

Trace Compression Support

RTMT Critical Services

Preconfigured Alerts

RTMT Services, Servlets and Service Parameters

Supported Operating Systems

Adding RTMT Performance Counters in Bulk

On the RTMT Perfmon Monitoring pane, in table format only (not in chart format), you can now select multiple counters and multiple instances of counters and add them all with a single click. Prior to this enhancement, you could add them only one at a time.

For more information, see Documentation Updates.

RTMT Database Summary with Database Replication Information

The RTMT database summary predefined monitoring object now includes the following information:

Replicates created

Replication status

Start Counter(s) Logging in the Menu Bar

Prior to this release, the RTMT Performance Monitoring window included a Start Counter(s) Logging menu item for each tab, but not at the RTMT top menu bar level. Now, this menu item consistently remains available.

RTMT Trace and Log Central Disk IO and CPU Throttling

RTMT now supports the throttling of critical Trace and Log Central operations and jobs, whether they are running on demand, scheduled, or automatic. The throttling effect slows down the operations when IO utilization is in high demand for call processing, so call processing can take precedence.

For more information, see Documentation Updates.

Trace Compression Support

This feature enables the ROS (Recoverable Outstream) library to support the compressed output of tracefiles. The files get compressed as they are being generated. The following benefits of tracefile compression apply:

Reduces the capacity that is required to store tracefiles

Reduces the disk head movement, which results in significantly improved call load. The CPU virtually never gets blocked due to tracefile demands.

For more information, see Documentation Updates.

RTMT Critical Services

Cisco Unified CallManager Real-Time Monitoring Tool (RTMT) provides new states for the critical services that display in RTMT. The Critical Services monitoring category (choose Monitor > Server > Critical Services or click the Server button and Critical Services icon) provides the name of the critical service, the status (whether the service is starting, up, stopping, down, stopped by the administrator, not activated, or in an unknown state), and the elapsed time during which the services have existed in a particular state for a particular Cisco Unified CallManager node. For a specific description of each state, review the following information:

starting (new state)—The service currently experiences starting, as indicated in the Critical Services pane and in Control Center in Cisco Unified CallManager Serviceability.

up—The service currently runs as indicated in the Critical Services pane and in Control Center in Cisco Unified CallManager Serviceability.

stopping (new state)—The service currently remains in stop state, as indicated in the Critical Services pane and in Control Center in Cisco Unified CallManager Serviceability.

down—The service stopped running unexpectedly; that is, you did not perform a task that stopped the service. The Critical Services pane indicates that the service is down.


Tip The CriticalServiceDown alert gets generated when the service status equals down (not for other states).


stopped by Admin (new state)—You performed a task that intentionally stopped the service; for example, the service stopped because you backed up or restored Cisco Unified CallManager, performed an upgrade, stopped the service in Cisco Unified CallManager Serviceability or the Command Line Interface (CLI), and so on. The Critical Services pane indicates the status.

not activated—The service does not currently exist in activated state as indicated in the Critical Services pane and in Service Activation in Cisco Unified CallManager Serviceability.

unknown state—The system cannot determine the state of the service, as indicated in the Critical Services pane.

Preconfigured Alerts

The Preconfigured Alerts chapter of the Cisco Unified CallManager Serviceability Guide contains the following new preconfigured alerts:

ServerDown: This alert gets triggered whenever the active AMC cannot talk to a remote host.

HardwareFailure: This alert gets triggered whenever a corresponding HardwareFailure alarm/event occurs.

SDLLinkOutOfService: This alert gets triggered whenever a corresponding "SDLLinkOOS alarm/event occurs.

SyslogStringMatchFound

SyslogSeverityMatchFound

DBReplicationFailure: This alert gets triggered whenever the corresponding perfmon counter "replication status" has values other than 0 (init) and 2 (success).

SystemVersionMismatched: This alert gets triggered whenever a mismatch exists in system version.

RTMT Services, Servlets and Service Parameters

The list of RTMT Services, Servlets, and Service Parameters now includes RisDC.

Supported Operating Systems

The list of supported operating systems now includes Windows Vista.

For More Information

Cisco Unified CallManager Serviceability System Guide

Cisco Unified CallManager Serviceability Administration Guide

Caveats

The following sections contain information on how to obtain the latest resolved caveat information and descriptions of open caveats of severity levels 1, 2, and 3.

Caveats describe unexpected behavior on a Cisco Unified CallManager server. Severity 1 caveats represent the most serious caveats, severity 2 caveats represent less serious caveats, and severity 3 caveats represent moderate caveats.

Resolved Caveats

You can find the latest resolved caveat information for Cisco Unified CallManager Release 5.1(3x) by using Bug Toolkit, which is an online tool that is available for customers to query defects according to their own needs.


Tip You need an account with Cisco.com (Cisco Connection Online) to use the Bug Toolkit to find open and resolved caveats of any severity for any release.

To access the Bug Toolkit, log on to http://tools.cisco.com/Support/BugToolKit.


UsingBug Toolkit

The system grades known problems (bugs) according to severity level. These release notes contain descriptions of the following bug levels:

All severity level 1 or 2 bugs.

Significant severity level 3 bugs.

You can search for problems by using the Cisco Software Bug Toolkit.

To access Bug Toolkit, you need the following items:

Internet connection

Web browser

Cisco.com user ID and password

To use the Software Bug Toolkit, follow these steps:

Procedure


Step 1 Acccess the Bug Toolkit, http://tools.cisco.com/Support/BugToolKit.

Step 2 Log in with your Cisco.com user ID and password.

Step 3 If you are looking for information about a specific problem, enter the bug ID number in the "Search for Bug ID" field, and click Go.



Tip Click Help on the Bug Toolkit page for information about how to search for bugs, create saved searches, create bug groups, and so on.


Open Caveats

Table 11 describes possible unexpected behaviors in Cisco Unified CallManager Release 5.1(3x), which are sorted by component.


Tip For more information about an individual defect, click the associated Identifier in Table 11 to access the online record for that defect, including workarounds.


Understanding the Fixed-in Version and the Integrated-in Fields in the Online Defect Record

When you open the online record for a defect, you may see data in the "First Fixed-in Version" or "Integrated-in" fields. The information that displays in these fields identifies the list of Cisco Unified CallManager interim versions in which the defect was fixed. These interim versions then get integrated into Cisco Unified CallManager releases.

Some more clearly defined versions include identification for Engineering Specials (ES) or Service Releases (SR); for example 03.3(04)ES29 and 04.0(02a)SR1. However, the version information that displays for the Cisco Unified CallManager maintenance releases may not be as clearly identified.

The following examples show how you can decode the maintenance release interim version information. These examples show you the format of the interim version along with the corresponding Cisco Unified CallManager release that includes that interim version. You can use these examples as guidance to better understand the presentation of information in these fields.

003.003(003.144) = Cisco CallManager Release 3.3(4)

005.000(000.123) = Cisco Unified CallManager Release 5.0(1)

005.000(001.008) = Cisco Unified CallManager Release 5.0(2)

005.001(002.201) = Cisco Unified CallManager Release 5.1(3)


Note Because defect status continually changes, be aware that Table 11 reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit and follow the instructions as described in the "UsingBug Toolkit" section.



Tip Bug Toolkit requires that you have an account with Cisco.com (Cisco Connection Online). By using the Bug Toolkit, you can find caveats of any severity for any release. Bug Toolkit may also provide a more current listing than this document provides. To access the Bug Toolkit, log on to http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl.


.

Table 11 Open Caveats as of June 23, 2008

Component: AXL

CSCsq56292

AXL schema needs to be updated with French user locale.

CSCsq64167

AXL/SOAP should protect Unified CM from largeg queries.

Component: Backup-Restore

CSCsl14764

DRS: 'Invalid Hostname' when using FQDN outside Unified CM domain.

Component: BPS-BAT

CSCsq63020

Adding a CSS to user template does not commit.

Component: Unified CM Serviceability

CSCsk96900

The need exists for the CallManager SDI trace delete from web to be low priority.

Component: Unified CM CTI

CSCsk13169

Extra CPIC coming with wrong reason code when performing Cbarge and Barge.

CSCso63065

Call not forwarded to Foward on CTI Failure DN if more than two lines exist.

Component: Unified CM UI

CSCsq07710

User cannot create Cisco Unity user via Cisco Unified CM.

Component: Call Processing

CSCsq27503

Device Manager: Device reset is unreliable.

CSCsh97800

SCCP: Transfer cannot complete if phone user answers an incoming call before transfer completes.

CSCsj20429

SCCP: Inconsistent port availability on SCCP partition.

CSCsq36562

SCCP: Alerting Name/Display Name inconsistant in Placed Call History.

CSCsm37511

System: Unified CM SDL trace files do not get deleted when the count is modified.

CSCsh36576

System: Signaling DSCP from Unified CM incorrect for CS5, CS6, CS7, EF.

Component: CPI

CSCsl74589

Operating System: HardwareFailure alert gets raised due to iLO 2 Communications Error.

CSCsm98609

Operating System: Platform CLI shows environment temperature fails due to missing hpasmd.

CSCsq66400

Security: clm rewrites all hosts file entries on subscriber at every reboot.

Component: CURT

CSCsm47502

Unified CM components versions are different in publisher server and subcriber server.

Component: Database

CSCsm26758

Database tables remain out of sync and do not trigger an alert.

CSCsm28295

The status of replication ('utils dbreplication status') is fine for all the tables but the device table ("ccmdbtemplate__ccm_1_291_device"), which is not in sync across the clusters. A 'utils dbreplication reset' and 'utils dbreplication repair' does not fix it.

CSCsm78505

Excessive database connections and memory usage.

CSCsj40566

Non-ASCII characters entered in some fields in Windows Unified CM cannot be migrated or used in Unified CM 5.x and later.

CSCsq63620

ICT Trunks are marked as QSIG.

CSCsq29539

DB replication broken.

CSCsq55160

Restore via DRS causes replication failure.

Component: SDL

CSCsk70739

On the 12th October 2007 OpenSSL released a Security Advisory: http://www.openssl.org/news/secadv_20071012.txt

CSCsk99079

Call failures and alarms indicate core of CCM and CFRT applications.

Component: TabSync

CSCso12859

TabSync authentication fails with Unified CM if password contains a '+' character.

Component: TAPI SDK

CSCsg23990

CPU of TSP-svchost is pegged during Provider Open with TLS connection.

CSCsg23468

The first playwave operation gets delayed by a few seconds before destination receives it.

CSCsb64096

TAPI Applicationis stuck during RecordWave with Silence after using multiple Wave devices with CTI ports with regression suites.

Component: TFTP

CSCsq87839

Communication between database and TFTP service broken.


Documentation Updates

Updates to Cisco Unified Communications Manager 5.1(3) Documentation provides information about omissions, errors, or updates for the documentation that supports Cisco Unified Communications Manager 5.1(3x).To obtain this document, go to the following URL:

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/rel_notes/5_1_3/cucm-doc_updates-513.html

Obtaining Documentation and Submitting a Service Request

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS version 2.0.