Cisco Unified Communications Manager Managed Services Guide, Release 8.0(1)
Preface
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Preface

Table Of Contents

Preface

Purpose

Audience

Organization

Related Documentation

Conventions

Obtaining Documentation and Submitting a Service Request

Cisco Product Security Overview


Preface


This chapter describes the purpose, audience, organization, and conventions of this document. It contains the following sections:

Purpose

Audience

Organization

Related Documentation

Conventions

Obtaining Documentation and Submitting a Service Request

Cisco Product Security Overview

Purpose

This document gives an overview of Cisco Unified Communications Manager (formerly Cisco Unified CallManager), deployment models, and related Management Information Bases (MIBs). It also explains syslogs, alerts, and alarms for the managed services that Service Providers implement in their networks. This document outlines basic concepts including Simple Network Management Protocol (SNMP) and the features of Cisco Unified Serviceability including Real-Time Monitoring Tool (RTMT).

Audience

This document provides information for administrators who install, upgrade, and maintain a service provider network. You need to have an understanding of Cisco Unified Communications Manager and Cisco Unified Communications Manager Business Edition. See the "Related Documentation" section for Cisco Unified Communications Manager documents and other related technologies.

Organization

The following table provides an outline of the chapters in this document.

Chapter
Description

Chapter 1, "Overview"

Describes concepts with which you need to be familiar to implement SNMP, MIBs, and serviceability features.

Chapter 2, "New and Changed Information"

Describes the new and changed information in Cisco Unified Communications Manager releases.

Chapter 3, "Managing and Monitoring the Health of Cisco Unified Communications Manager Systems"

Describes methods for managing and monitoring the Cisco Unified Communications Manager servers.

Chapter 4, "Simple Network Management Protocol"

Describes the versions of SNMP and provides some troubleshooting tips.

Chapter 5, "Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts"

Describes the Cisco Unified Real-Time Monitoring Tool, default alarms, PerfMon counters, trace collection and other tools for troubleshooting.

Chapter 6, "Cisco Unified Serviceability Alarms and CiscoLog Messages"

Describes error messages in Cisco Unified Serviceability and CiscoLog message formats.

Chapter 7, "Cisco Management Information Base"

Describes Cisco MIBs and the functionality of each with troubleshooting tips.

Chapter 8, "Industry-Standard Management Information Base"

Describes industry-standard MIBs including the functionality of each with troubleshooting tips.

Chapter 9, "Vendor-Specific Management Information Base"

Describes vendor-specific MIBs including the functionality of each with troubleshooting tips.


Related Documentation

This section lists documents that provide information on Cisco Unified Communications Manager, Cisco Unified IP Phones, and Cisco Unified Serviceability. Find the index to the documents at http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html

Cisco Unified Communications Manager Release 8.0(1)—A suite of documents that relate to the installation and configuration of Cisco Unified Communications Manager. Refer to the Cisco Unified Communications Manager Documentation Guide for a list of documents on installing and configuring Cisco Unified Communications Manager including:

Cisco Unified Communications Manager Administration Guide

Cisco Unified Communications Manager System Guide

Cisco Unified Communications Manager Features and Services Guide

Cisco Unified IP Phones and Services—A suite of documents that relate to the installation and configuration of Cisco Unified IP Phones.

Cisco Unified Serviceability—A suite of documents that relate to the maintenance of managed services within Cisco Unified Serviceability. Refer to the Cisco Unified Communications Manager Documentation Guide for a complete list of documents including:

Cisco Unified Serviceability Administration Guide

Cisco Unified Communications Manager Call Detail Records Administration Guide

Cisco Unified Communications Manager CDR Analysis and Reporting Administration Guide

Cisco Unified Real-Time Monitoring Tool Administration Guide

Cisco Unified Reporting Administration Guide

Command Line Interface Reference Guide for Cisco Unified Communications Solutions

Disaster Recovery System Administration Guide for Cisco Unified Communications Manager

Conventions

This document uses the following conventions:

Convention
Description

boldface font

Commands and keywords are in boldface.

italic font

Arguments for which you supply values are in italics.

[   ]

Elements in square brackets are optional.

{ x | y | z }

Alternative keywords are grouped in braces and separated by vertical bars.

[ x | y | z ]

Optional alternative keywords are grouped in brackets and separated by vertical bars.

string

A nonquoted set of characters. Do not use quotation marks around the string or the string will include the quotation marks.

screen font

Terminal sessions and information the system displays are in screen font.

boldface screen font

Information you must enter is in boldface screen font.

italic screen font

Arguments for which you supply values are in italic screen font.

Æ

This pointer highlights an important line of text in an example.

^

The symbol ^ represents the key labeled Control—for example, the key combination ^D in a screen display means hold down the Control key while you press the D key.

<   >

Nonprinting characters, such as passwords are in angle brackets.


Notes use the following conventions:


Note Means reader take note. Notes contain helpful suggestions or references to material not covered in the publication.


Timesavers use the following conventions:


Timesaver Means the described action saves time. You can save time by performing the action described in the paragraph.


Tips use the following conventions:


Tip Means the following are useful tips.


Obtaining Documentation and Submitting a Service Request

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS Version 2.0.

Cisco Product Security Overview

This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors and users are responsible for compliance with U.S. and local country laws. By using this product you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at—http://www.cisco.com/wwl/export/crypto/tool/stqrg.html.

If you require further assistance please contact us by sending e-mail to export@cisco.com.