Cisco Unified Communications Manager (CallManager)

Cisco IP Telephony Locale Installer Release Notes for Cisco CallManager 3.3(3)sr1

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Cisco IP Telephony Locale Installer Release Notes for Cisco CallManager 3.3(3)sr1

Table Of Contents

Cisco IP Telephony Locale Installer Release Notes for Cisco CallManager 3.3(3)sr1

Locating Related Documentation

Documentation Conventions

New or Changed Information

Resolved Issues

Known Issues

Obtaining Information on Additional Caveats

Obtaining Documentation

Documentation CD-ROM

Ordering Documentation

Documentation Feedback

Obtaining Technical Assistance

Cisco TAC Website

Opening a TAC Case

TAC Case Priority Definitions

Obtaining Additional Publications and Information

Cisco IP Telephony Locale Installer Release Notes for Cisco CallManager 3.3(3)sr1

This release notes document contains information on the following topics:

Locating Related Documentation

Documentation Conventions

New or Changed Information

Resolved Issues

Known Issues

Obtaining Information on Additional Caveats

Locating Related Documentation

Use these release notes in conjunction with the following documents:

Using the Cisco IP Telephony Locale Installer with Cisco CallManager 3.3(3)sr1

This document provides procedures for installing the locale installer on Cisco CallManager servers. To obtain the document, click the following URL

Readme document that accompanies the Cisco IP Telephony Locale Installer on

This document provides a list of supported locales, Cisco CallManager version and firmware requirements, important notes, a list of localized components, and a list of related documentation. To obtain the document, click the following URL:

Tip You must have a CCO username and password to obtain the locales and readme documentation.

Documentation Conventions

Consider the following documentation conventions as you review this installation document:

Blue Text—To quickly navigate to a section or URL, click text that displays in blue.

Note Reader, take note. Notes contain helpful suggestions or references to material not covered in the publication.

Caution Reader, be careful. You may do something that could result in equipment damage or loss of data.

New or Changed Information

Caution Before you install the Cisco IP Telephony Locale Installer, you must install Cisco CallManager 3.3(3) and then Cisco CallManager 3.3(3) sr1 on all servers in the cluster. Cisco CallManager 3.3(3)sr1 serves as the minimum requirement for this version of the locale installer.

For specific information on supported locales for various products, refer to the readme that posts next to the software on To obtain the document, see the "Locating Related Documentation" section.

Resolved Issues

The following resolved issues in Table 1 exist for translation or the Cisco IP Telephony Locale Installer that releases with Cisco CallManager 3.3(3)sr1.

Table 1 Resolved Issues 



Cisco TAPS prompts do not play because of incorrect path.


After you install Cisco CallManager 3.3(2)spB, the Japanese locale does not display for the Cisco CallManager User Option pages.


You cannot change the user locale from the Cisco CallManager User Option pages.


The warning message about deleting a user in a list appears garbled for Japanese.


Cisco WebDialer offers two Danish choices.


Cisco WebDialer only displays in English.


For Portuguese, a truncated window displays for Cisco  WebDialer with error message.


For Polish, Cisco IPMA buttons do not fit in Settings/Advanced dialog box.


Cisco WebDialer language preferences do not appear localized.


For Japanese, an auto-registered device does not use the user locale for the default device pool.


Incorrect choice displays before the attendant logs in to the Cisco CallManager Attendant Console.


For Russian, the Cisco CallManager User IP Phone service parameters have wrong encoding.


For Russian, users that you enter in Cisco CallManager Administration appear garbled.


You can enter invalid characters for the User Preference Administration pages for the Cisco Softphone associated PC.


Tags display in error message when the session exceeds the time limit.


Filter active string reverts to English after search for device profile.


For Spanish, Cisco IPMA linguist change request occurred.


For Greek, linguistic corrections request occurred.

Known Issues

The following known issues in Table 2 exist for translation or the Cisco IP Telephony Locale Installer that releases with Cisco CallManager 3.3(3)sr1.

Table 2 Known Issues 

Headline and URL


Cisco CallManager Attendant Console settings are not correct for shortcuts.


Garbled code displays for error message and Cisco IPMA mnemonic issues.


Confirm Password field in the Change Cisco CallManager Administrator Password window appears garbled with the Japanese version of Internet Explorer.


You cannot change the user locale from the Cisco CallManager Administration User pages.


Extended/Invalid characters message does not display correctly.


For Greek, the time displays in English for the phone.


For the Cisco CallManager Attendant Console, the keyboard shortcut to create the smallest text size does not work.


For Dutch, Dictionaryfile.txt and Strings.txt files are not translated.


For Swedish, a Cisco QRT translation request occurred.


For Swedish, the following Cisco CAR files, ResReportCommon and ResSupportData, are not translated.


For Simplified Chinese, translation change request occurred.


When the chosen locale is Greek for the phone, the AM and PM time designations are not translated correctly.


For Spanish, the phone displays garbled characters.


For Hungarian, phone translation change requests occurred.


For the Greek user locale, time displays in English on the phone.


Cisco IPMA Console uninstallation fails when you use Microsoft 98 Special Edition (SE).


The attendant that uses the Russian version of the Cisco CallManager Attendant Console cannot assign shortcuts by using a Russian keyboard.


For the Russian version of the Cisco CallManager Attendant Console, the characters do not display correctly in the Department field.


For the Russian version of the Cisco CallManager Attendant Console, the attendant cannot perform an advanced search by entering Russian characters.


The Hungarian version of the Cisco CallManager Attendant Console online help is encoded incorrectly.


For German, the letter, r, does not display in the phrase, Personal Address Book.


For Simplified Chinese, the comma symbol does not display correctly.


Pop-to-top icon causes the status bar on Cisco CallManager Attendant Console to disappear.


Cisco CallManager Attendant Console accelerators that are defined for other locales do not work.


For Dutch, a phrase in JTAPILocaleInstaller.prop is not translated.


For Dutch, the word, contrast, is not translated on the Cisco IP Phone Model 7960.


For Dutch, the word, default, is not translated on the Cisco IP Phone Model 7960.


For Dutch, the Option list is not translated on the Cisco IP Phone Model 7960.


The PIN field in the Cisco CallManager Extension Mobility login window does not display in Spanish.


The Cancel button in the Cisco CallManager Extension Mobility login window does not display in Spanish.


For Japanese, the Cisco IPMA Console installation does not start on Windows XP SP1a.


With Japanese Windows 98 Special Edition (SE), duplicate language names display in the Telephony Service Provider (TSP) graphical user interface (GUI).


When you are upgrading from Cisco TAPI Service Provider 3.2, you cannot choose the language of the installer.


For Norwegian, the hyphen symbol (-) was translated as ?.


Cisco TAPS prompts play in English for registered phones that use the Polish locale.


Cisco TAPS system failure prompt plays in English for phones that use the Hungarian locale.


For German, the word, version, does not display in the correct place in the Preference window.


For Norwegian, the pdf report that is generated through Acrobat Adobe is not aligned correctly.


Some Russian characters display as ? on the Cisco IP Phone Model 7905.


For German, the language dialog box where the user chooses the locale is not translated correctly.

Obtaining Information on Additional Caveats

If you have an account with (Cisco Connection Online), you can use the Bug Toolkit to find caveats for this product.

To use the Bug Toolkit, click the following URL:

Obtaining Documentation

Cisco provides several ways to obtain documentation, technical assistance, and other technical resources. These sections explain how to obtain technical information from Cisco Systems.

You can access the most current Cisco documentation on the World Wide Web at this URL:

You can access the Cisco website at this URL:

International Cisco websites can be accessed from this URL:

Documentation CD-ROM

Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which may have shipped with your product. The Documentation CD-ROM is updated regularly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual or quarterly subscription.

Registered users can order a single Documentation CD-ROM (product number DOC-CONDOCCD=) through the Cisco Ordering tool:

All users can order annual or quarterly subscriptions through the online Subscription Store:

Ordering Documentation

You can find instructions for ordering documentation at this URL:

You can order Cisco documentation in these ways:

Registered users (Cisco direct customers) can order Cisco product documentation from the Networking Products MarketPlace:

Nonregistered users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, USA.) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).

Documentation Feedback

You can submit comments electronically on On the Cisco Documentation home page, click Feedback at the top of the page.

You can send your comments in e-mail to

You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:

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Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, the Cisco Technical Assistance Center (TAC) provides 24-hour, award-winning technical support services, online and over the phone. features the Cisco TAC website as an online starting point for technical assistance.

Cisco TAC Website

The Cisco TAC website ( provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The Cisco TAC website is available 24 hours a day, 365 days a year.

Accessing all the tools on the Cisco TAC website requires a user ID and password. If you have a valid service contract but do not have a login ID or password, register at this URL:

Opening a TAC Case

The online TAC Case Open Tool ( is the fastest way to open P3 and P4 cases. (Your network is minimally impaired or you require product information). After you describe your situation, the TAC Case Open Tool automatically recommends resources for an immediate solution. If your issue is not resolved using these recommendations, your case will be assigned to a Cisco TAC engineer.

For P1 or P2 cases (your production network is down or severely degraded) or if you do not have Internet access, contact Cisco TAC by telephone. Cisco TAC engineers are assigned immediately to P1 and P2 cases to help keep your business operations running smoothly.

To open a case by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447

For a complete listing of Cisco TAC contacts, go to this URL:

TAC Case Priority Definitions

To ensure that all cases are reported in a standard format, Cisco has established case priority definitions.

Priority 1 (P1)—Your network is "down" or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Priority 2 (P2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Priority 3 (P3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Priority 4 (P4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

The Cisco Products & Services page describes the networking products offered by Cisco Systems, as well as ordering and customer support services. Access the Cisco Products & Services page at this URL:

Cisco Press publishes a wide range of networking publications. Cisco suggests these titles for new and experienced users: Internetworking Terms and Acronyms Dictionary, Internetworking Technology Handbook, Internetworking Troubleshooting Guide, and the Internetworking Design Guide. For current Cisco Press titles and other information, go to Cisco Press online at this URL:

Packet magazine is the Cisco quarterly publication that provides the latest networking trends, technology breakthroughs, and Cisco products and solutions to help industry professionals get the most from their networking investment. Included are networking deployment and troubleshooting tips, configuration examples, customer case studies, tutorials and training, certification information, and links to numerous in-depth online resources. You can access Packet magazine at this URL:

Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

Training—Cisco offers world-class networking training. Current offerings in network training are listed at this URL:

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