Cisco CallManager 3.1 JTAPI Developer Guide
CTI Error Codes
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CTI Error Codes

Table Of Contents

CTI Error Codes


CTI Error Codes


Table B-1 CTI Error Codes 

Error Name
Description

CTIERR_TIMEOUT

No longer used

CTIERR_MEDIA_ALREADY_TERMINATED

Attempt to terminate on a media device that already has media terminated

CTIERR_ILLEGAL_HANDLE

Handle is unknown to the system

CTIERR_UNDEFINED_LINE

Line was specified that was not found on the device

CTIERR_ILLEGAL_CALLINGPARTY

Attempt to originate call using a calling party that is not on the device

CTIERR_CALL_AREADY_EXISTS

Another call already exists on the line

CTIERR_LINECONTROL_FAILURE

Line control refuses to let a new call be initiated because of its state (probably bug)

CTIERR_ILLEGAL_CALLSTATE

Line is not in a legal state to invoke the command

CTIERR_CALLHANDLE_NOTINCOMINGCALL

Attempt to answer a call that either does not exists or is not in the correct state

CTIERR_TRANSFERFAILED_DESTINATION_UNALLOCATED

Attempt to transfer to a directory number that is not registered

CTIERR_TRANSFERFAILED_DESTINATION_BUSY

Attempt to transfer to a busy destination

CTIERR_TRANSFERFAILED

Transfer failed (probable cause is one of the call legs was hung up or disconnected from the far end)

CTIERR_HOLDFAILED

Hold was rejected by line control or call control

CTIERR_RETRIEVEFAILED

Retrieve was rejected by line control or call control

CTIERR_DB_NO_MORE_DEVICES

No longer used

CTIERR_DB_ILLEGAL_DEVICE_TYPE

No longer used

CTIERR_DB_ERROR

Device query contained an illegal device type

CTIERR_CANNOT_TERMINATE_MEDIA_ON_PHONE

Media cannot be terminated by an application when the device has a physical phone (the phone always terminates the media)

CTIERR_UNKNOWN_GLOBAL_CALL_HANDLE

No longer used

CTIERR_DEVICE_NOT_OPEN

Attempt to open either a line on a device not open, or a device that must already be registered (i.e., an IP phone device)

CTIERR_ASSOCIATED_LINE_NOT_OPEN

Command issued on a line that must be open

CTIERR_SSAPI_NOT_REGISTERED

Redirect command was issued when the internal supporting interface was not initialized; either CTI has not yet finished its initialization of and internal error occurred.

CTIERR_REDIRECT_CALL_DOES_NOT_EXIST

Attempt to redirect a call that does not exist or is not longer active

CTIERR_REDIRECT_CALLINFO_ERR

Internal error returned from call control

CTIERR_REDIRECT_ERR

Internal error returned from call control

CTIERR_REDIRECT_CALL_CALL_TABLE_FULL

Internal error returned from call control

CTIERR_REDIRECT_CALL_PROTOCOL_ERROR

Internal error returned from call control

CTIERR_REDIRECT_CALL_UNKNOWN_DESTINATION

Attempt to redirect to an unknown destination

CTIERR_REDIRECT_CALL_DIGIT_ANALYSIS_TIMEOUT

Internal error returned from call control

CTIERR_REDIRECT_CALL_MEDIA_CONNECTION_FAILED

Internal error returned from call control

CTIERR_REDIRECT_CALL_PARTY_TABLE_FULL

Internal error returned from call control

CTIERR_REDIRECT_CALL_ORIGINATOR_ABANDONED

Far end hung up on the call being redirected

CTIERR_REDIRECT_CALL_UNKNOWN_PARTY

Internal error returned from call control

CTIERR_REDIRECT_CALL_INCOMPATIBLE_STATE

Internal error returned from call control

CTIERR_REDIRECT_CALL_PENDING_REDIRECT_TRANSACTION

 

CTIERR_REDIRECT_CALL_UNKNOWN_ERROR

Internal error returned from call control

CTIERR_REDIRECT_CALL_NORMAL_CLEARING

Internal error returned from call control

CTIERR_REDIRECT_CALL_UNRECOGNIZED_MANAGER -

Internal error returned from call control

CTIERR_REDIRECT_CALL_DESTINATION_BUSY

Redirect destination is busy

CTIERR_REDIRECT_CALL_DESTINATION_OUT_OF_ORDER

Redirect destination is out of order

CTIERR_CANNOT_OPEN_DEVICE

Device open failed because the associated device is shutting down (unregistering)

CTIERR_TRANSFERFAILED_TRANSFER_ALREADY_OUTSTANDING

Existing transfer is still in progress

CTIERR_TRANSFERFAILED_CALLCONTROL_TIMEOUT

Expected response from call control not received during a transfer

CTIERR_CALLHANDLE_UNKNOWN_TO_LINECONTROL

Attempt to redirect call that was unknown to line control

CTIERR_UNRECOGNIZABLE_PDU

QBE protocol error (bug)

CTIERR_ILLEGAL_MESSAGE_FORMAT

QBE protocol error (bug)

CTIERR_DIRECTORY_LOGIN_FAILED

Login to the directory server failed when opening the provider

CTIERR_PROVIDER_NOT_OPEN

Attempt to issue a CTI command before the provider was open

CTIERR_PROVIDER_ALREADY_OPEN

Attempt to reopen a provider

CTIERR_NOT_INITIALIZED

Attempt to open a provider before CTI initialization completes

CTIERR_CLUSTER_LINK_FAILURE

Link failed to one of the call managers in the cluster (network error)

CTIERR_COMMAND_NOT_IMPLEMENTED_ON_DEVICE

Device does not support the command