Cisco Unified JTAPI Developers Guide for Cisco Unified Communications Manager Release 10.0(1)
CTI supported devices
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CTI supported devices

The following table provides information about CTI supported devices.

You can see the latest list of Cisco CTI Supported Devices at http:/​/​developer.cisco.com/​web/​jtapi/​wikidocs

CTI supported devices table

Table legend:

: supported, : not supported, NA: Not Applicable.

Table 1 CTI supported device matrix

Device/Phone model

SCCP

SIP

Comments

Analog Phone





You can find information on the limitations of this device in Cisco JTAPI Developer Guide for Cisco Unified CallManager 4.1(3) .

Cisco 12 S





End of Software Maintenance Release 2001

Cisco 12 SP





End of Software Maintenance Release 2001

Cisco 30 SP+





End of Software Maintenance Release 2001

Cisco 6901





SIP devices require firmware update 9.1(1) available on Cisco.com

Cisco 6911





SIP devices require firmware update 9.1(1) available on Cisco.com

Cisco 6921





PhoneSetDisplay() interface is not supported. SIP devices require firmware update 9.1(1) available on Cisco.com.

Cisco 6941





PhoneSetDisplay() interface is not supported. SIP devices require firmware update 9.1(1) available on Cisco.com.

Cisco 6945





PhoneSetDisplay() interface is not supported. SIP devices require firmware update 9.1(1) available on Cisco.com.

Cisco 6961





PhoneSetDisplay() interface is not supported. SIP devices require firmware update 9.1(1) available on Cisco.com.

Cisco 7902





End of Software Maintenance Release 2007

Cisco 7905





End of Software Maintenance Release 2007

Cisco 7906





Cisco 7910





End of Software Maintenance Release 2007

Cisco 7911





Cisco 7912





End of Software Maintenance Release 2007

Cisco 7914 Sidecar





End of Software Maintenance Release 2010

Cisco 7915 Sidecar





Cisco 7916 Sidecar





Cisco CKEM Sidecar





Cisco 7920





End of Software Maintenance Release 2008

Cisco 7921





Cisco 7925 & 7925-EX





Cisco 7931





CTI supported only if rollover is disabled. Starting withrelease 7.1 this device is supported when corresponding role is added to user.

Cisco 7935





End of Software Maintenance Release 2005

Cisco 7936





End of Software Maintenance Release 2011

Cisco 7937





Cisco 7940





End of Software Maintenance Release 2011

Cisco 7941





Cisco 7941G-GE





End of Software Maintenance Release 2009

Cisco 7942





Cisco 7945





Cisco 7960





End of Software Maintenance Release 2011

Cisco 7961





Cisco 7961G-GE





End of Software Maintenance Release 2009

Cisco 7962





Cisco 7965





Cisco 7970





End of Software Maintenance Release 2009

Cisco 7971





End of Software Maintenance Release 2009

Cisco 7975





Cisco 7985





End of Software Maintenance Release 2011

Cisco 8941





Cisco 8945





Cisco 8961





phoneSetDisplay() interface is not supported

Cisco 9951





phoneSetDisplay() interface is not supported

Cisco 9971





phoneSetDisplay() interface is not supported

Cisco ATA 186





You can find information on the limitations of this device in Cisco JTAPI Developer Guide for Cisco Unified CallManager 4.1(3) .

Cisco Cius





CTI support added in release 8.5(1)

phoneSetDisplay() interface is not supported

XSI interface is not supported.

Silent Monitoring/Recording is not supported

Cisco IP Communicator





CTI support added in release 7.1(2)

Cisco Unified Personal Communicator - Softphone Mode





CTI support added in release 8.5(1)

Cisco Unified Personal Communicator - Remote Desktop Control Mode

Refer to the device model under remote control to determine CTI support.

Click-to-Answer requires device speakerphone support.

Cisco Unified Communicator Integration for Microsoft Office Communicator/Lync - Softphone Mode





CTI support added in release 8.5(2)

Cisco Unified Communicator Integration for Microsoft Office Communicator/Lync - Remote Desktop Control Mode

Refer to the device model under remote control to determine CTI support.

Click-to-Answer requires device speakerphone support.

Cisco Web Communicator for Quad - Softphone Mode

Not a CTI supported device.

Cisco Web Communicator for Quad - Remote Desktop Control Mode

Refer to the device model under remote control to determine CTI support.

Click-to-Answer requires device speakerphone support.

Cisco Unified Communications Integration for WebEx Connect - Softphone Mode

Not a CTI supported device.

Cisco Unified Communications Integration for WebEx Connect - Remote Desktop Control Mode

Refer to the device model under remote control to determine CTI support.

Click-to-Answer requires device speakerphone support.

Cisco VGC Phone





VG224

Not a CTI supported device.

VG248





You can find information on the limitations of this device in Cisco JTAPI Developer Guide for Cisco Unified CallManager 4.1(3) .

CTI Port

CTI supported device that does not use SCCP or SIP.

CTI Remote Device

CTI supported device that does not use SCCP or SIP.

CTI Route Point

CTI supported device that does not use SCCP or SIP.

CTI Route Point (Pilot Point)

CTI supported device that does not use SCCP or SIP.

ISDN BRI Phone

Not a CTI supported device.