Microsoft Office Communicator Call Control with Microsoft OCS for IM and Presence Service on Cisco Unified Communications Manager, Release 9.1(1)
Configuration of IM and Presence for Integration with Microsoft OCS
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Configuration of IM and Presence for Integration with Microsoft OCS

Configuration of IM and Presence for Integration with Microsoft OCS

Configure service parameters

The SIP message routing from IM and Presence to Microsoft Office Communicator is based on the Record-Route header added by Microsoft OCS in the initial request. IM and Presence resolves the hostname in the Record-Route header to an IP address and routes the SIP messages to the Microsoft Office Communicator client.

In addition the transport type on IM and Presence should be the same as the transport type configured on Microsoft OCS for the IM and Presence route (either TLS or TCP respectively).

Procedure
    Step 1   Select Cisco Unified CM IM and Presence Administration > System > Service Parameters.
    Step 2   Select the IM and Presence server.
    Step 3   Select the service Cisco SIP Proxy.
    Step 4   Verify that the following parameters are configured correctly:
    1. The Proxy Domain parameter value must define the enterprise top-level domain name (e.g. "example.com"). This parameter specifies which URIs are treated as local and handled by this IM and Presence installation. Other SIP requests may be proxied.
    2. Enable the Add Record-Route Header parameter.
    3. Enable the Use Transport in Record-Route Header parameter.
    4. The SIP Route Header Transport Type parameter value must be set to the same type as the transport parameter configured on Microsoft OCS for the Microsoft OCS to IM and Presence route.
    Step 5   Select Save.

    What to Do Next

    Configure an incoming access control list

    Configure an incoming access control list

    Procedure
      Step 1   Select Cisco Unified CM IM and Presence Administration > System > Security > Incoming ACL.
      Step 2   Select Add New.
      Step 3   Enter a description in the Description field.
      Step 4   Enter IP address, host name, or Fully Qualified Domain Name (FQDN) of the associated Microsoft OCS server in the Address Pattern field.
      Step 5   Select Save.

      What to Do Next

      Configure routing settings

      Configure routing settings

      Procedure
        Step 1   Select Cisco Unified CM IM and Presence Administration > Presence > Routing > Settings.
        Step 2   Select On for Method/Event Routing Status.
        Step 3   Select Default Cisco SIP Proxy TCP Listener for the Preferred Proxy Server.
        Step 4   Select Save.

        What to Do Next

        Remote call control settings configuration

        Remote call control settings configuration

        Configure CTI connections on IM and Presence

        Before You Begin

        Obtain the username and password that you configured for the Application user account on the associated Cisco Unified Communications Manager server for the CTI Gateway.

        Procedure
          Step 1   Select Cisco Unified CM IM and Presence Administration > Application > Microsoft RCC > Settings.
          Step 2   Select On from the Application Status menu.
          Step 3   Enter the CTI Gateway application username and password.
          Tip   

          The username and password are case sensitive and must match what is configured on Cisco Unified Communications Manager.

          Step 4   Enter a value (in seconds) for the heartbeat interval. This is the length of time between heartbeat messages sent from IM and Presence to the Cisco Unified Communications Manager nodes to monitor the CTI connections.
          Step 5   Enter a value (in seconds) for the session timer. This is the session timer for the Microsoft Office Communicator sign-in session.
          Step 6   Select the type of Microsoft server you are using from the Microsoft Server Type menu.
          Step 7   As required, enter the IP address of each Cisco Unified Communications Manager node with which you want to establish a CTI connection.
          Note   

          You can configure a CTI connection with up to eight Cisco Unified Communications Manager nodes. These nodes must all belong to the same Cisco Unified Communications Manager cluster.]

          Step 8   Select Save.

          Troubleshooting Tips

          • If you select MOC server OCS as the Microsoft Server Type, you must install the Phone Selection plug-in on Microsoft Office Communicator for any users who use more than one line appearance for remote call control. The Phone Selection plug-in adds a tab to the Microsoft Office Communicator client that enables the user to select a line appearance to control.
          • If you select MOC server LCS as the Microsoft Server Type, the remote call control feature uses the existing device selection logic on IM and Presence to determine the device to control.

          What to Do Next

          Assign user capabilities

          Assign user capabilities

          Procedure
            Step 1   Select Cisco Unified CM IM and Presence Administration > Application > Microsoft RCC > User Assignment.
            Step 2   Select Find.
            Step 3   Check the users to whom you want to assign the remote call control capabilities and select Assign Selected Users.
            Step 4   Check Enable Microsoft RCC in the Microsoft RCC Assignment window and select Save.

            Troubleshooting Tips

            • Make sure that you have assigned remote call control capabilities to each Microsoft Office Communicator user.
            • If you are using LCS with the remote call control feature, you can configure a maximum of two associated devices per user on Cisco Unified Communications Manager. If the user is signed into an Extension Mobility (EM) device, the EM device is counted as one of the two permitted associated devices for the user.

            What to Do Next

            Configuration of Microsoft components for integration with IM and Presence

            Run Microsoft RCC troubleshooter

            The Microsoft RCC Troubleshooter validates the configuration that supports the integration of the Microsoft Office Communicator client with IM and Presence.

            Procedure
              Step 1   Select Cisco Unified CM IM and Presence Administration > Diagnostics > Microsoft RCC Troubleshooter.
              Step 2   Enter a valid user ID.
              Tip   

              Select Search to find the ID for a user.

              Step 3   Enter the Microsoft OCS server address.
              Step 4   Select Submit.