Microsoft Office Communicator Call Control with Microsoft OCS for IM and Presence Service on Cisco Unified Communications Manager, Release 9.1(1)
Configuration of Cisco Unified Communications Manager for integration with Microsoft OCS
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Configuration of Cisco Unified Communications Manager for integration with Microsoft OCS

Configuration of Cisco Unified Communications Manager for integration with Microsoft OCS


Note


Note that because menu options and parameters may vary per Cisco Unified Communications Manager releases, see the Cisco Unified Communications Manager documentation appropriate to your release.


User and device configuration on Cisco Unified Communications Manager

Before you configure Cisco Unified Communications Manager for integration with Microsoft OCS, you need to complete the user and device configuration on Cisco Unified Communications Manager. You need to configure the phone devices, configure the users, and then associate a device with each user.

You also need to associate a line to a device, or for users of the Extension Mobility feature, to a device profile. This association forms a line appearance. When a user is associated to the device or to a device profile, the line appearance is associated to the user.

Task

Menu path

Configure the phone devices, and associate a primary extension with each device

Cisco Unified Communications Manager Administration > Device > Phone

Configure the users, and associate a device with each user

Cisco Unified Communications Manager Administration > User Management > End User.

Associate a user with a line appearance

Cisco Unified Communications Manager Administration > Device > Phone


Note


With IM and Presence release 9.0 or a later release, you no longer need to associate a primary extension with each device on Cisco Unified Communications Manager.


Related References

Add users to a standard CCM access control group

Before You Begin

Make sure you have completed the prerequisite user and device configuration on Cisco Unified Communications Manager.

Procedure
    Step 1   Select Cisco Unified Communications Manager Administration > User Management > User Settings > Access Control Group.
    Step 2   Select Find.
    Step 3   Select Standard CCM End Users.
    Step 4   Select the end user to add to the Standard CCM access control group.
    Step 5   Select Add Selected.
    Step 6   Select Save.

    What to Do Next

    Configure an application user for CTI gateway

    Configure an application user for CTI gateway

    Procedure
      Step 1   Select Cisco Unified Communications Manager Administration > User Management > Application User.
      Step 2   Select Add New.
      Step 3   Enter an application user name in the User ID field, for example, CtiGW.
      Step 4   Enter a password for this application user, and confirm the password.
      Step 5   Select Save.

      What to Do Next

      Add application user to a CTI-enabled access control group

      Add application user to a CTI-enabled access control group

      Complete the following procedure to add the application user to a CTI-enabled access control group.

      Before You Begin

      Configure an Application user for the CTI Gateway.

      Procedure
        Step 1   Select Cisco Unified Communications Manager Administration > User Management > User Settings > Access Control Group.
        Step 2   Select Find.
        Step 3   Select Standard CTI Enabled.
        Step 4   Select Add App Users to Group.
        Step 5   Select the Application user that you created for the CTI Gateway.
        Step 6   Select Add Selected.
        Step 7   Select Save.

        What to Do Next

        Assign CTI device control to the application user

        Assign CTI device control to the application user

        Complete the following procedure to assign CTI device control to the application user.

        Before You Begin

        Configure an Application user for the CTI gateway.

        Procedure
          Step 1   Select Cisco Unified Communications Manager Administration > User Management > User Settings > Access Control Group.
          Step 2   Select Find.
          Step 3   Select Standard CTI Allow Control of All Devices. If you are deploying an RT model of Cisco Unified IP phones, select Standard CTI Allow Control of Phones supporting Connected Xfer and conf
          Step 4   Select Add App Users to Group.
          Step 5   Select the Application user that you created for the CTI Gateway.
          Step 6   Select Add Selected.