Remote Call Control with Microsoft Lync Server 2010 for IM and Presence Service on Cisco Unified Communications Manager, Release 9.0(1)
Lync Remote Call Control plug-in installation
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Lync Remote Call Control plug-in installation

Lync Remote Call Control plug-in installation

The Cisco Unified CM IM and Presence Service Lync Remote Call Control Plugin adds a IM and Presence menu item to the Microsoft Lync client interface that enables the user to select a phone device to control. You must install this plug-in if the user has multiple devices (lines). When the user selects the IM and Presence menu item, IM and Presencee opens a web page in the user's default web browser. The user can select which phone device to control from this web page.

Install Cisco Unified Communications Manager IM and Presence Lync Remote Call Control Plugin on client computer

Before You Begin

For this procedure you require the Cisco Unified Communications Manager IM and Presence Lync Remote Call Control Plugin batch file called addrccmenu.bat, which you can download from the Cisco Unified CM IM and Presence Administration application. Select Application > Plugins and download the Cisco Unified Communications Manager IM and Presence Lync Remote Call Control Plugin. The batch file is downloaded as a zip file. You must save this zip file to a location on the Microsoft Lync client computer and extract its contents.

Procedure
    Step 1   Open a Windows command prompt on the Microsoft Lync client computer.
    Step 2   Navigate to the location of the extracted addrccmenu.bat file.
    Step 3   At the command line, enter the following command, where <cupserveraddress> is the IP address, hostname or FQDN of the IM and Presence server: addrccmenu.bat <cupserveraddress>
    Step 4   If you receive a regedit security warning, allow the operation to continue.
    Step 5   When the operation is complete, sign out and exit the Microsoft Lync client.
    Step 6   Sign in to the Microsoft Lync client again and select the Tools menu option. You can now see the new Cisco menu item.
    Note   

    If you need to direct the IM and Presence menu item to a different IM and Presence server, you can execute this procedure again using the IP address, hostname or FQDN for a different IM and Presence server.


    What to Do Next

    If the IM and Presence web page does not open in the user's default web browser when the Microsoft Lync client user accesses the IM and Presence menu item, see IM and Presence web page does not open from the Microsoft Lync client default web browser.

    Uninstall Cisco Unified Communications Manager IM and Presence Lync Remote Call Control Plugin

    To uninstall the Cisco Unified Communications Manager IM and Presence Lync Remote Call Control Plugin, you must re-run the batch file without specifying the IP address, hostname or FQDN of the IM and Presence server.

    Procedure
      Step 1   Download the zip file to the Microsoft Lync computer and extract the contents of the zip file.
      Step 2   Open a Windows command prompt.
      Step 3   Navigate to the location of the extracted addrccmenu.bat file.
      Step 4   At the command line, enter the following command: addrccmenu.bat
      Step 5   If you receive a regedit security warning, allow the operation to continue.
      Step 6   When the operation is complete, sign out and exit the Microsoft Lync client.
      Step 7   Sign in to the Microsoft Lync client again and select the Tools menu option. The Cisco menu item should no longer be visible.