Jabber for Everyone Quick Start Guide, Release 10.0(1)
Jabber for Everyone
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Jabber for Everyone

Purpose of this Document

This document provides a solution level overview of the Cisco "Jabber for Everyone" offer as well as a quick start guide to deployment; from core functionality to advanced features. This document also contains links to the appropriate supporting documentation on www.cisco.com.

This document supports Release 9.0(1) of Cisco Unified Communications Manager and IM and Presence. "Jabber for Everyone" for pre-9.0(1) is described in a separate document, Jabber for Everyone Quick Start Guide, Release 7.x, 8.x.

"Jabber for Everyone" Overview

"Jabber for Everyone" is a new offer which is being made available to Cisco customers from mid-year 2012 onwards. The offer makes Cisco Jabber presence and instant messaging (IM) available at zero cost for an end-user license to all employees of Cisco customers who have deployed Cisco Unified Communications Manager for all or even part of their organization.

The "Jabber for Everyone" offer provides the complete flexibility of Jabber's Bring Your Own Device (BYOD) capabilities for presence and IM. The full range of Cisco Jabber clients deployable on Windows, MAC, iPad, iPhone, BlackBerry, and Android1 are supported. Customers can also build and deploy presence and IM-enabled applications using the Jabber Web Software Development Kit (SDK).

As part of the offer, employees who are existing Cisco IP Telephony users can leverage Cisco Jabber clients to control their IP desk phone to initiate and manage calls. In addition, employees who are existing Cisco Unity Connection users can leverage Cisco Jabber clients for visual voicemail. Customers who are fully licensed for Cisco Collaboration can easily expand beyond the "Jabber for Everyone" IM and Presence offer to leverage Jabber's complete Unified Communications capabilities, including WebEx Meetings, and standards-based voice and HD video (using Cisco's Precision Video Engine PVE technology) across desktop and mobile devices.

Jabber for Everyone Solution Supported Features

The "Jabber for Everyone" offer enables a broad range of Cisco Jabber features as follows:

  • Core IM and Presence—This is the baseline offering. It provides standard IM features such as One-to-One and Group Chat IM. It also provides a range of presence states ("Available," "Away," "Offline," "Do Not Disturb," and custom status). Core IM and Presence also enables Multi-Device which allows a user to log in to multiple Cisco Jabber devices in parallel (such as Cisco Jabber for Windows and Cisco Jabber IM for iPhone), send and receive IMs to multiple devices simultaneously and set presence state from any device. See Table 1 for details of supported features.
  • Advanced IM—If you want to add other advanced IM features such as Federation, Compliance and High Availability, you can incorporate them into your deployment with additional configuration. See Table 1 for details.
  • Rich UC Presence—If you want to integrate additional sources of presence including the telephony state of Cisco IP phone-enabled users ("On a call") or meeting status from Microsoft Exchange ("In a Meeting") with the presence features that are available with Core IM and Presence, you can do so with additional configuration. See Table 1 for details.
  • Desk Phone Control—Along with IM and presence capabilities, the "Jabber for Everyone" offer allows users who are configured for Cisco IP Telephony to also use their Cisco Jabber client to control their Cisco IP phone to make and answer calls (through Computer Telephony Integration (CTI)).
  • Visual Voicemail—If you have Cisco Unity Connection deployed, you can add the ability to view, play, sort and delete voicemail messages from Cisco Jabber with additional configuration.

You must configure Core IM and Presence as the first step to utilize basic features of IM and presence and as a prerequisite to further enable Rich UC Presence, any of the Advanced IM, Desk Phone Control or Visual Voicemail features, if you wish to do so. You can flexibly select which features of Rich UC Presence and Advanced IM you wish to enable. In general, these optional features do not have to be configured or enabled in any particular sequence.

The following matrix lists the features that the "Jabber for Everyone" offer supports for each client.

Table 1 Supported Cisco Jabber Features
Feature Jabber for Windows Jabber for Mac Jabber IM for Android Jabber IM for BlackBerry Jabber IM for iPhone Jabber for iPad Jabber Web SDK
Core IM and Presence Features

("Available," "Away," "Do not Disturb," "Offline")

Instant messaging X X X X X X X
Multi-device (support for simultaneous login to multiple Cisco Jabber devices) X X X X X X X
Group chat X X X1 X1 X1 X1 X
File transfer X X          
Emoticons X X X X X X X
Contact search and retrieval including predictive search X X X X X X  
Microsoft Office Integration, Office 2007, 20102 X            
Offline messages X X X X X X X
Client history X           X
Localization X X X X X X X
Advanced IM Features
Interdomain federation6 with Microsoft (OCS, Lync) X X X X X X X
Interdomain federation with IBM Sametime X X X X X X X
Interdomain federation with XMPP-enabled Enterprises (Cisco, WebEx, multiple third parties) X X X X X X X
Interdomain federation with Google X X X X X X X
Partitioned intradomain federation7 with Microsoft (OCS, Lync) X X X X X X X
Start/join WebEx meetings X   X4 X4 X5 X5 X
Visual Voicemail (Cisco Unity Connection customers) X X          
Rich UC Presence Features
Cisco Telephony Presence Integration ("On a call") X X X X X X X
"In a meeting" status via Exchange calendar integration X X X3 X3 X3 X3 X
Desk Phone Control (for Cisco Phones)
Desktop Phone Control X X          
Visual Voicemail
Visual Voicemail (Cisco Unity Connection customers) X X          

1 Participate only

2 Presence light-up and Click to IM

3 With local calendar, not Microsoft Exchange

4 Join cross-launch WebEx app

5 Cross-launch WebEx app

6 Interdomain federation enables IM and Presence client users in one enterprise domain to exchange presence information and IM with users in foreign domains.

7 Partitioned intradomain federation enables IM and Presence client users and Microsoft Office Communicator users within the same enterprise domain to exchange presence information and IM.

The following features are not included in the "Jabber for Everyone" offer:

  • Audio
  • Video (softphone and softphone control)
  • Desktop sharing
  • Options for phone configuration

Jabber for Everyone Architecture

"Jabber for Everyone" is an IM and Presence solution that consists of the following components:

  • Server software—Provides IM, presence, and directory services to the client application
  • Client application—Renders IM and presence functionality to users
Figure 1. "Jabber for Everyone" Architecture

Server Software

"Jabber for Everyone" comprises the following server components:

  • Cisco Unified Communications Manager—Provides user configuration, device configuration, licensing and directory integration services.
  • IM and Presence Service—Provides instant messaging and presence capabilities.
  • External directory source—Provides contact search and retrieval services. For directory requirements for specific clients, see the appropriate client documentation.

Client Software

"Jabber for Everyone" supports the following Cisco Jabber clients, as release available:

  • Cisco Jabber for Windows
  • Cisco Jabber for Mac
  • Cisco Jabber IM for Android
  • Cisco Jabber IM for BlackBerry
  • Cisco Jabber IM for iPhone
  • Cisco Jabber for iPad
  • Cisco Jabber Web SDK

Related Documentation

You can find installation, configuration, and administration information for Cisco Unified Communications Manager, IM and Presence Service, and Cisco Jabber clients at the following links:

1 As release available