Instant Messaging Compliance for IM and Presence Service on Cisco Unified Communications Manager, Release 10.0(1)
IM compliance serviceability and troubleshooting
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IM Compliance Serviceability and Troubleshooting

IM Compliance Serviceability and Troubleshooting

Restart Cisco XCP Router Service

Procedure
    Step 1   ChooseCisco Unified IM and Presence Serviceability > Tools > Control Center - Network Services.
    Step 2   Choose the server from the Server list box.
    Step 3   Click Go.
    Step 4   Click the Cisco XCP Router radio button in the IM and Presence Services section.
    Step 5   Click Restart.
    Step 6   Click OK when a message indicates that restarting may take a while.

    Restart Cisco XCP Message Archiver Service

    Procedure
      Step 1   Choose Cisco Unified IM and Presence Serviceability > Tools > Control Center - Feature Services.
      Step 2   Choose the server from the Server list box.
      Step 3   Click Go.
      Step 4   Click the Cisco XCP Message Archiver radio button in the IM and Presence Services section.
      Step 5   Click Restart.

      Set Trace Level to Info to Support IM Compliance

      The Message Archiver component uses the logging feature of the Cisco XCP Router service which requires that the trace level is set to Info or higher.


      Note


      IM and Presence Service sets the trace level for Cisco XCP Router to Info by default. If you change the trace level to a level below Info, the compliance feature will not function correctly on IM and Presence Service.


      Procedure
        Step 1   Sign in to Cisco Unified CM IM and Presence Administration.
        Step 2   ChooseNavigation > Cisco Unified IM and Presence Serviceability from the menu in the upper, right corner of the IM and Presence Service main window.
        Step 3   ChooseTrace > Configuration.
        Step 4   Choose the server that is running the service for which you want to configure trace from the Server list box and click Go.
        Step 5   Choose IM and Presence Services from the Service Group list box and click Go.
        Step 6   Choose the Cisco XCP Router service from the Service list box and click Go.
        Step 7   Check the Trace On check box.
        Step 8   Choose Info as the Debug Trace Level in the Trace Filter Settings.

        Configure Alarms for IM Compliance

        If IM and Presence Service loses its connection to the external database, users will still be able to send instant messages to each other. However, these messages will not be archived, and you will no longer be satisfying any regulatory compliance guidelines. To ensure that you are notified if this connection is lost, you should verify that its associated alarm is properly configured.

        Procedure
          Step 1   Sign into Cisco Unified CM IM and Presence Administration.
          Step 2   Choose Navigation > Cisco Unified IM and Presence Serviceability from the menu in the upper, right corner of the IM and Presence Service main window.
          Step 3   Choose Alarm > Configuration.
          Step 4   Choose the server for which you want to configure the alarm from the Server list box.
          Step 5   Click Go.
          Step 6   Choose IM and Presence Services the Service Group list box.
          Step 7   Click Go.
          Step 8   Choose Cisco XCP Message Archiver from the Service list box.
          Step 9   Click Go.
          Step 10   Configure the alarm settings as preferred.
          Step 11   Click Save.