Deployment Guide for IM and Presence Service on Cisco Unified Communications Manager, Release 9.1(1)
Multilingual support configuration for IM and Presence Service
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Multilingual Support Configuration For IM and Presence Service

Multilingual Support Configuration For IM and Presence Service

Locale Installation

You can configure Cisco Unified Communications Manager and IM and Presence Service to support multiple languages. There is no limit to the number of supported languages you can install.

Cisco provides locale-specific versions of the Cisco Unified Communications Manager Locale Installer and the IM and Presence Service Locale Installer on www.cisco.com. Installed by the system administrator, the locale installer allows the user to view/receive the chosen translated text or tones, if applicable, when a user works with supported interfaces.

Install locales after you have installed Cisco Unified Communications Manager on every node in the cluster and have set up the database. If you want to install specific locales on IM and Presence Service nodes, you must first install the Cisco Unified Communications Manager locale file for the same country on the Cisco Unified Communications Manager cluster.

Use the information in the following sections to install locales on Cisco Unified Communications Manager nodes and on IM and Presence Service nodes after you complete the software upgrade.

User Locales

User locale files contain language information for a specific language and country. They provide translated text and voice prompts, if available, for phone displays, user applications, and user web pages in the locale that the user chooses. These files use the following naming convention:.

  • cm-locale-language-country-version.cop (Cisco Unified Communications Manager) ps-locale-language_country-version.cop (IM and Presence Service)

Network Locales

Network locale files provide country-specific files for various network items, including phone tones, annunciators, and gateway tones. The combined network locale file uses the following naming convention:

  • cm-locale-combinednetworklocale-version.cop (Cisco Unified Communications Manager)

Cisco may combine multiple network locales in a single locale installer.


Note


The Cisco Media Convergence Server (MCS) or Cisco-approved, customer-provided server can support multiple locales. Installing multiple locale installers ensures that the user can choose from a multitude of locales.

You can install locale files from either a local or a remote source by using the same process for installing software upgrades. You can install more than one locale file on each node in the cluster. Changes do not take effect until you reboot every node in the cluster. Cisco strongly recommends that you do not reboot the nodes until you have installed all locales on all nodes in the cluster. Minimize call-processing interruptions by rebooting the nodes after regular business hours.


Locale Installation Considerations

Install locales after you have installed Cisco Unified Communications Manager on every node in the cluster and have set up the database. If you want to install specific locales on IM and Presence Service nodes, you must first install the Cisco Unified Communications Manager locale file for the same country on the Cisco Unified Communications Manager cluster.

You can install more than one locale file on each node in the cluster. To activate the new locale, you must restart each node in the cluster after installation.

You can install locale files from either a local or a remote source by using the same process for installing software upgrades. See the Upgrade Guide for Cisco Unified Communications Manager for more information about upgrading from a local or a remote source.

Locale Files

Install locales after you have installed Cisco Unified Communications Manager on every node in the cluster and have set up the database. If you want to install specific locales on IM and Presence Service nodes, you must first install the Cisco Unified Communications Manager locale file for the same country on the Cisco Unified Communications Manager cluster.

You can install more than one locale file on each node in the cluster. To activate the new locale, you must restart each node in the cluster after installation.

When you install locales on a node, install the following files:

  • User Locale files - These files contain language information for a specific language and country and use the following convention: cm-locale-language-country-version.cop (Cisco Unified Communications Manager) ps-locale-language_country-version.cop (IM and Presence Service)
  • Combined Network Locale file - Contains country-specific files for all countries for various network items, including phone tones, annunciators, and gateway tones. The combined network locale file uses the following naming convention: cm-locale-combinednetworklocale-version.cop (Cisco Unified Communications Manager)

Install Locale Installer On IM and Presence Service

Before You Begin
  • Install the Locale Installer on Cisco Unified Communications Manager. If you want to use a locale other than English, you must install the appropriate language installers on both Cisco Unified Communications Manager and on IM and Presence Service.
  • If your IM and Presence Service cluster has more than one node, make sure that the locale installer is installed on every node in the cluster (install on the IM and Presence database publisher node before the subscriber nodes).
  • User locales should not be set until all appropriate locale installers are loaded on both systems. Users may experience problems if they inadvertently set their user locale after the locale installer is loaded on Cisco Unified Communications Manager but before the locale installer is loaded on IM and Presence Service. If issues are reported, we recommend that you notify each user to sign into Cisco Unified Communications Manager user options pages and change their locale from the current setting to English and then back again to the appropriate language. You can also use the BAT tool to synchronize user locales to the appropriate language.
  • You must restart the server for the changes to take effect. After you complete all locale installation procedures, restart each server in the cluster. Updates do not occur in the system until you restart all servers in the cluster; services restart after the server reboots.
Procedure
    Step 1   Navigate to cisco.com and choose the locale installer for your version of IM and Presence Service.

    http:/​/​software.cisco.com/​download/​navigator.html?mdfid=285971059

    Step 2   Click the version of the IM and Presence Locale Installer that is appropriate for your working environment.
    Step 3   After downloading the file, save the file to the hard drive and note the location of the saved file.
    Step 4   Copy this file to a server that supports SFTP.
    Step 5   Sign into Cisco Unified IM and Presence Operating System Administration using the administrator account and password.
    Step 6   Choose Software Upgrades > Install/Upgrade.
    Step 7   Choose Remote File System as the software location source.
    Step 8   Enter the file location, for example /tmp, in the Directory field.
    Step 9   Enter the IM and Presence Service server name in the Server field.
    Step 10   Enter your username and password credentials in the User Name and User Password fields.
    Step 11   Choose SFTP for the Transfer Protocol.
    Step 12   Click Next.
    Step 13   Choose the IM and Presence Service locale installer from the list of search results.
    Step 14   Click Next to load the installer file and validate it.
    Step 15   After you complete the locale installation, restart each server in the cluster.
    Step 16   The default setting for installed locales is "English, United States”. While your IM and Presence Service node is restarting, change the language of your browser, if necessary, to match the locale of the installer that you have downloaded.
    Note   

    IM and Presence Service does not currently support Safari browser.

    1. If you use Internet Explorer Version 6.x, perform the following steps:
      1. Choose Tools > Internet Options.
      2. Choose the General tab.
      3. Click Languages.
      4. Use the Move Up button to move your preferred language to the top of the list.
      5. Click OK.
    2. If you use Mozilla Firefox Version 3.x, perform the following steps:
      1. Choose Tools > Options.
      2. Choose the Content tab.
      3. Click Choose in the Languages section of the window.
      4. Use the Move Up button to move your preferred language to the top of the list.
      5. Click OK.
    Step 17   Verify that your users can choose the locales for supported products.
    Tip   

    Make sure that you install the same components on every server in the cluster.


    Error Messages

    See the following table for a description of the messages that can occur during Locale Installer activation. If an error occurs, you can view the messages in the installation log.

    Table 1 Locale Installer Messages and Descriptions

    Message

    Description

    [LOCALE] File not found: <language>_<country>_user_locale.csv, the user locale has not been added to the database.

    This error occurs when the system cannot locate the CSV file, which contains user locale information to add to the database, which indicates an error with the build process.

    [LOCALE] File not found: <country>_network_locale.csv, the network locale has not been added to the database.

    This error occurs when the system cannot locate the CSV file, which contains network locale information to add to the database This indicates an error with the build process.

    [LOCALE] CSV file installer installdb is not present or not executable

    You must ensure that an application called installdb is present. It reads information that a CSV file contains and applies it correctly to the target database. If this application is not found, it did not get installed with the Cisco Unified Communications application (very unlikely), has been deleted (more likely), or the node does not have a Cisco Unified Communications application, such as Cisco Unified Communications Manager or IM and Presence Service, installed (most likely). Installation of the locale will terminate because locales will not work without the correct records in the database.

    [LOCALE] Could not create /usr/local/cm/application_locale/cmservices/ ipma/com/cisco/ipma/client/locales/maDialogs_ <ll>_<CC>.properties.Checksum.

    [LOCALE] Could not create /usr/local/cm/application_locale/cmservices/ ipma/com/cisco/ipma/client/locales/maMessages_ <ll>_<CC>.properties.Checksum.

    [LOCALE] Could not create /usr/local/cm/application_locale/cmservices/ ipma/com/cisco/ipma/client/locales/maGlobalUI_ <ll>_<CC>.properties.Checksum.

    [LOCALE] Could not create /usr/local/cm/application_locale/cmservices/ ipma/LocaleMasterVersion.txt.Checksum.

    These errors could occur when the system fails to create a checksum file, which an absent Java executable, /usr/local/thirdparty/java/j2sdk/jre/bin/java, an absent or damaged Java archive file, /usr/local/cm/jar/cmutil.jar, or an absent or damaged Java class, com.cisco.ccm.util.Zipper, causes. Even if these errors occur, the locale will continue to work correctly, with the exception of Cisco Unified Communications Manager Assistant, which can not detect a change in localized Cisco Unified Communications Manager Assistant files.

    [LOCALE] Could not find /usr/local/cm/application_locale/cmservices/ ipma/LocaleMasterVersion.txt in order to update Unified CM Assistant locale information.

    This error occurs when the system does not find the file in the correct location, which is most likely due to an error in the build process.

    [LOCALE] Addition of <locale-installer-file-name> to the database has failed!

    This error occurs because the collective result of any failure that occurs when a locale is being installed causes it; it indicates a terminal condition.

    [LOCALE] Could not locate <locale-installer-file-name>

    The system will not migrate this locale during an upgrade.

    The downloaded locale installer file no longer resides in the download location. The platform may have moved or deleted it. This is noncritical error indicates that after the Cisco Unified Communications application has been upgraded, you need to either reapply the locale installer or download and apply a new locale installer.

    [LOCALE] Could not copy <locale-installer-file-name> to migratory path. This locale will not be migrated during an upgrade!

    You cannot copy the downloaded locale installer file to the migration path. This noncritical error indicates that after the Cisco Unified Communications application has been upgraded, you need to either reapply the locale installer or download and apply a new locale installer.

    [LOCALE] DRS unregistration failed

    The locale installer could not deregister from the Disaster Recovery System. A backup or restore record will not include the locale installer. Record the installation log and contact Cisco TAC.

    [LOCALE] Backup failed!

    The Disaster Recovery System could not create a tarball from the downloaded locale installer files. Re-apply the local installer before attempting to back up.

    Note   

    Manually reinstalling locales after a system restore achieves the same goal.

    [LOCALE] No COP files found in restored tarball!

    Corruption of backup files may prevent successful extraction of locale installer files.

    Note   

    Manual reapplication of the locale installer will restore the locale fully.

    [LOCALE] Failed to successfully reinstall COP files!

    Corruption of backup files may damage locale installer files.

    Note   

    Manual reapplication of the locale installer will restore the locale fully.

    [LOCALE] Failed to build script to reinstall COP files!

    The platform could not dynamically create the script used to reinstall locales.

    Note   

    Manual reapplication of the locale installer will restore the locale fully. Record the installation log and contact TAC.

    Localized Applications

    IM and Presence Service applications support a variety of different languages. See the following table for a list of localized applications and the available languages.

    Table 2 List of Localized Applications and Supported Languages

    Interface

    Supported Languages

    End User Applications

    Cisco Unified CM IM and Presence User Options

    Arabic (Algeria, Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Morocco, Oman, Qatar, Saudi Arabia, Tunisia, United Arab Emirates, Yemen)

    Bulgarian

    Catalan (Spain)

    Chinese (China, Hong Kong, Taiwan)

    Croatian

    Czech (Czech Republic)

    Danish (Denmark)

    Dutch (Netherlands)

    English

    Estonian (Estonia)

    Finnish (Finland)

    French (France)

    German (Germany)

    Greek (Greece)

    Hebrew (Israel)

    Hungarian (Hungary)

    Italian (Italy)

    Japanese (Japan)

    Korean (Korean Republic)

    Latvian (Latvia)

    Lithuanian (Lithuania)

    Norwegian (Norway)

    Polish (Poland)

    Portuguese (Brazil, Portugal)

    Romanian (Romania)

    Russian (Russian Federation)

    Serbian (Republics of Montenegro and Serbia)

    Slovak (Slovakia)

    Slovenian (Slovenia)

    Spanish (Columbia and Spain)

    Swedish (Sweden)

    Thai (Thailand)

    Turkish (Turkey)

    Administrative Applications

    Cisco Unified CM IM and Presence Administration

    Chinese (China), English, Japanese (Japan), Korean (Korean Republic)

    Cisco Unified IM and Presence Operating System

    Chinese (China), English, Japanese (Japan), Korean (Korean Republic)